EXAMINE VARIABLES=X1 X2 Y

/PLOT BOXPLOT STEMLEAF HISTOGRAM NPPLOT

/COMPARE GROUPS
/STATISTICS DESCRIPTIVES
/CINTERVAL 95
/MISSING LISTWISE
/NOTOTAL.

Explore
Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
X1 85 100.0% 0 0.0% 85 100.0%
X2 85 100.0% 0 0.0% 85 100.0%
Y 85 100.0% 0 0.0% 85 100.0%

Descriptives

Statistic Std. Error

X1 Mean 17.07 .412
95% Confidence Interval for Lower Bound 16.25
Mean
Upper Bound 17.89
5% Trimmed Mean 16.98
Median 17.00
Variance 14.447
Std. Deviation 3.801
Minimum 9
Maximum 29
Range 20
Interquartile Range 6
Skewness .317 .261
Kurtosis .010 .517
X2 Mean 23.74 .573
95% Confidence Interval for Lower Bound 22.60
Mean
Upper Bound 24.88
5% Trimmed Mean 23.56
Median 24.00
Variance 27.932
Std. Deviation 5.285
Minimum 14
Maximum 36

Page 1
 Descriptives

Statistic Std. Error

Range 22
Interquartile Range 8
Skewness .374 .261
Kurtosis -.388 .517
Y Mean 25.20 .448
95% Confidence Interval for Lower Bound 24.31
Mean
Upper Bound 26.09
5% Trimmed Mean 25.22
Median 26.00
Variance 17.067
Std. Deviation 4.131
Minimum 15
Maximum 34
Range 19
Interquartile Range 7
Skewness -.157 .261
Kurtosis -.695 .517

Tests of Normality
a
Kolmogorov-Smirnov Shapiro-Wilk
Statistic df Sig. Statistic df Sig.
X1 .095 85 .054 .981 85 .238
X2 .086 85 .179 .969 85 .038
Y .092 85 .070 .979 85 .175

a. Lilliefors Significance Correction

X1

Page 2
 Histogram

10 Mean = 17.07
Std. Dev. = 3.801
N = 85

8
Frequency

0
10 15 20 25 30

X1

X1 Stem-and-Leaf Plot

Frequency Stem & Leaf

1.00 0 . 9
23.00 1 . 01122222233333344444444
37.00 1 . 5555555556666666777778888888899999999
22.00 2 . 0000000001111122222344
2.00 2 . 59

Stem width: 10
Each leaf: 1 case(s)

Page 3
 Normal Q-Q Plot of X1

2
Expected Normal

-2

5 10 15 20 25 30

Observed Value

Page 4
 Detrended Normal Q-Q Plot of X1

1.0

0.8

0.6
Dev from Normal

0.4

0.2

0.0

-0.2

5 10 15 20 25 30

Observed Value

Page 5
30

25

20

15

10

X1

X2

Page 6
 Histogram

10 Mean = 23.74
Std. Dev. = 5.285
N = 85

8
Frequency

0
15 20 25 30 35

X2

X2 Stem-and-Leaf Plot

Frequency Stem & Leaf

1.00 1 . 4
22.00 1 . 5666777777788888999999
26.00 2 . 00011111222233334444444444
25.00 2 . 5555566666667777778899999
6.00 3 . 001122
5.00 3 . 55566

Stem width: 10
Each leaf: 1 case(s)

Page 7
 Normal Q-Q Plot of X2

1
Expected Normal

-1

-2

-3

10 15 20 25 30 35 40

Observed Value

Page 8
 Detrended Normal Q-Q Plot of X2

0.4
Dev from Normal

0.2

0.0

-0.2

10 15 20 25 30 35 40

Observed Value

Page 9
40

35

30

25

20

15

10

X2

Page 10
 Histogram

10 Mean = 25.2
Std. Dev. = 4.131
N = 85

8
Frequency

0
15 20 25 30 35

Y Stem-and-Leaf Plot

Frequency Stem & Leaf

.00 1 .
9.00 1 . 588899999
25.00 2 . 0001111111112222333344444
38.00 2 . 55555555666666666777778888888889999999
13.00 3 . 0000011112234

Stem width: 10
Each leaf: 1 case(s)

Page 11
 Normal Q-Q Plot of Y

1
Expected Normal

-1

-2

-3

10 15 20 25 30 35 40

Observed Value

Page 12
 Detrended Normal Q-Q Plot of Y

0.2

0.1
Dev from Normal

0.0000

-0.1

-0.2

15 20 25 30 35

Observed Value

Page 13
35

30

25

20

15

PARTIAL CORR
/VARIABLES=X1 X2 BY Y
/SIGNIFICANCE=TWOTAIL
/MISSING=LISTWISE.

Partial Corr
Correlations

Control Variables X1 X2
Y X1 Correlation 1.000 .197
Significance (2-tailed) . .072
df 0 82
X2 Correlation .197 1.000
Significance (2-tailed) .072 .
df 82 0

CORRELATIONS

Page 14
 /VARIABLES=X1 X2 Y
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.

Correlations
Correlations

X1 X2 Y
*
X1 Pearson Correlation 1 .217 .114
Sig. (2-tailed) .046 .301
N 85 85 85
*
X2 Pearson Correlation .217 1 .234 *
Sig. (2-tailed) .046 .031
N 85 85 85
Y Pearson Correlation .114 .234 * 1
Sig. (2-tailed) .301 .031
N 85 85 85

*. Correlation is significant at the 0.05 level (2-tailed).

REGRESSION
/DESCRIPTIVES MEAN STDDEV CORR SIG N
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Y
/METHOD=STEPWISE X1 X2.

Regression
Descriptive Statistics

Mean Std. Deviation N

Y 25.20 4.131 85
X1 17.07 3.801 85
X2 23.74 5.285 85

Page 15
 Correlations

Y X1 X2
Pearson Correlation Y 1.000 .114 .234
X1 .114 1.000 .217
X2 .234 .217 1.000
Sig. (1-tailed) Y . .150 .016
X1 .150 . .023
X2 .016 .023 .
N Y 85 85 85
X1 85 85 85
X2 85 85 85

a
Variables Entered/Removed

Variables Variables
Model Entered Removed Method
1 Stepwise
(Criteria:
Probability-of-
F-to-enter <=
X2 .
.050,
Probability-of-
F-to-remove
>= .100).
a. Dependent Variable: Y

Model Summary

Adjusted R Std. Error of the

Model R R Square Square Estimate
1 .234 a .055 .043 4.041

a. Predictors: (Constant), X2

ANOVAa

Sum of
Model Squares df Mean Square F Sig.
b
1 Regression 78.219 1 78.219 4.790 .031
Residual 1355.381 83 16.330
Total 1433.600 84

a. Dependent Variable: Y
b. Predictors: (Constant), X2

Page 16
 a
Coefficients

Standardized
Unstandardized Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) 20.865 2.029 10.286 .000
X2 .183 .083 .234 2.189 .031

a. Dependent Variable: Y

Excluded Variables a

Collinearity
Partial Statistics
Model Beta In t Sig. Correlation Tolerance
b
1 X1 .066 .601 .550 .066 .953

a. Dependent Variable: Y
b. Predictors in the Model: (Constant), X2

NEW FILE.
DATASET NAME DataSet2 WINDOW=FRONT.
RELIABILITY
/VARIABLES=X1.1 X1.2 X1.3 X1.4 X1.5 X1.6
/SCALE('VALIDITAS DAN REALIBILTAS KEPUASAN PELANGGAN') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE
/SUMMARY=TOTAL.

Reliability
[DataSet2]

Scale: VALIDITAS DAN REALIBILTAS KEPUASAN PELANGGAN

Case Processing Summary

N %
Cases Valid 85 100.0
a
Excluded 0 .0
Total 85 100.0

a. Listwise deletion based on all variables in the procedure.

Page 17
 Reliability Statistics

Cronbach's
Alpha N of Items
.791 6

Item Statistics

Mean Std. Deviation N

X1.1 2.79 .965 85
X1.2 2.84 .949 85
X1.3 2.96 .944 85
X1.4 2.82 .915 85
X1.5 2.84 .800 85
X1.6 2.82 .848 85

Item-Total Statistics

Corrected Item- Cronbach's

Scale Mean if Scale Variance Total Alpha if Item
Item Deleted if Item Deleted Correlation Deleted
X1.1 14.28 10.348 .510 .768
X1.2 14.24 10.254 .542 .760
X1.3 14.11 10.024 .591 .748
X1.4 14.25 9.807 .663 .730
X1.5 14.24 10.777 .577 .754
X1.6 14.25 11.498 .388 .793

Scale Statistics

Mean Variance Std. Deviation N of Items

17.07 14.447 3.801 6

FREQUENCIES VARIABLES=X1.1 X1.2 X1.3 X1.4 X1.5 X1.6

/STATISTICS=MEAN MEDIAN MODE SUM
/PIECHART PERCENT
/ORDER=ANALYSIS.

Frequencies

Page 18
 Statistics

X1.1 X1.2 X1.3 X1.4 X1.5 X1.6

N Valid 85 85 85 85 85 85
Missing 0 0 0 0 0 0
Mean 2.79 2.84 2.96 2.82 2.84 2.82
Median 3.00 3.00 3.00 3.00 3.00 3.00
a
Mode 3 3 3 3 3 3
Sum 237 241 252 240 241 240

a. Multiple modes exist. The smallest value is shown

Frequency Table
X1.1

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 4 4.7 4.7 4.7
2 32 37.6 37.6 42.4
3 33 38.8 38.8 81.2
4 10 11.8 11.8 92.9
5 6 7.1 7.1 100.0
Total 85 100.0 100.0

X1.2

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 5 5.9 5.9 5.9
2 26 30.6 30.6 36.5
3 37 43.5 43.5 80.0
4 12 14.1 14.1 94.1
5 5 5.9 5.9 100.0
Total 85 100.0 100.0

X1.3

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 5 5.9 5.9 5.9
2 23 27.1 27.1 32.9
3 28 32.9 32.9 65.9
4 28 32.9 32.9 98.8
5 1 1.2 1.2 100.0
Total 85 100.0 100.0

Page 19
 X1.4

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 5 5.9 5.9 5.9
2 27 31.8 31.8 37.6
3 33 38.8 38.8 76.5
4 18 21.2 21.2 97.6
5 2 2.4 2.4 100.0
Total 85 100.0 100.0

X1.5

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 2 2.4 2.4 2.4
2 28 32.9 32.9 35.3
3 38 44.7 44.7 80.0
4 16 18.8 18.8 98.8
5 1 1.2 1.2 100.0
Total 85 100.0 100.0

X1.6

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 4 4.7 4.7 4.7
2 26 30.6 30.6 35.3
3 37 43.5 43.5 78.8
4 17 20.0 20.0 98.8
5 1 1.2 1.2 100.0
Total 85 100.0 100.0

Pie Chart

Page 20
 Case Processing Summary

N %
Cases Valid 85 100.0
a
Excluded 0 .0
Total 85 100.0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's
Alpha N of Items
.884 8

Item Statistics

Mean Std. Deviation N

X2.1 2.91 .921 85
X2.2 2.92 .929 85
X2.3 3.05 .898 85
X2.4 2.93 .923 85
X2.5 2.95 .858 85
X2.6 3.06 .891 85
X2.7 3.02 .845 85
X2.8 2.91 .840 85

Item-Total Statistics

Corrected Item- Cronbach's

Scale Mean if Scale Variance Total Alpha if Item
Item Deleted if Item Deleted Correlation Deleted
X2.1 20.84 23.782 .368 .898
X2.2 20.82 22.742 .489 .887
X2.3 20.69 21.358 .694 .866
X2.4 20.81 20.559 .779 .856
X2.5 20.79 21.550 .709 .864
X2.6 20.68 21.148 .731 .862
X2.7 20.72 21.324 .755 .860
X2.8 20.84 21.449 .743 .861

Scale Statistics

Mean Variance Std. Deviation N of Items

23.74 27.932 5.285 8

FREQUENCIES VARIABLES=X2.1 X2.2 X2.3 X2.4 X2.5 X2.6 X2.7 X2.8

/STATISTICS=MEAN MEDIAN MODE SUM

Page 27
 /PIECHART PERCENT
/ORDER=ANALYSIS.

Frequencies
Statistics

X2.1 X2.2 X2.3 X2.4 X2.5 X2.6 X2.7

N Valid 85 85 85 85 85 85 85
Missing 0 0 0 0 0 0 0
Mean 2.91 2.92 3.05 2.93 2.95 3.06 3.02
Median 3.00 3.00 3.00 3.00 3.00 3.00 3.00
a
Mode 2 3 3 2 3 3 3
Sum 247 248 259 249 251 260 257

Statistics

X2.8
N Valid 85
Missing 0
Mean 2.91
Median 3.00
Mode 3
Sum 247

a. Multiple modes exist. The smallest value is shown

Frequency Table
X2.1

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.2 1.2 1.2
2 32 37.6 37.6 38.8
3 31 36.5 36.5 75.3
4 16 18.8 18.8 94.1
5 5 5.9 5.9 100.0
Total 85 100.0 100.0

Page 28
 X2.2

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 3 3.5 3.5 3.5
2 25 29.4 29.4 32.9
3 39 45.9 45.9 78.8
4 12 14.1 14.1 92.9
5 6 7.1 7.1 100.0
Total 85 100.0 100.0

X2.3

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.2 1.2 1.2
2 25 29.4 29.4 30.6
3 32 37.6 37.6 68.2
4 23 27.1 27.1 95.3
5 4 4.7 4.7 100.0
Total 85 100.0 100.0

X2.4

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.2 1.2 1.2
2 31 36.5 36.5 37.6
3 31 36.5 36.5 74.1
4 17 20.0 20.0 94.1
5 5 5.9 5.9 100.0
Total 85 100.0 100.0

X2.5

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.2 1.2 1.2
2 28 32.9 32.9 34.1
3 32 37.6 37.6 71.8
4 22 25.9 25.9 97.6
5 2 2.4 2.4 100.0
Total 85 100.0 100.0

Page 29
 X2.6

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 3 3.5 3.5 3.5
2 20 23.5 23.5 27.1
3 33 38.8 38.8 65.9
4 27 31.8 31.8 97.6
5 2 2.4 2.4 100.0
Total 85 100.0 100.0

X2.7

Cumulative
Frequency Percent Valid Percent Percent
Valid 2 25 29.4 29.4 29.4
3 37 43.5 43.5 72.9
4 19 22.4 22.4 95.3
5 4 4.7 4.7 100.0
Total 85 100.0 100.0

X2.8

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.2 1.2 1.2
2 29 34.1 34.1 35.3
3 34 40.0 40.0 75.3
4 19 22.4 22.4 97.6
5 2 2.4 2.4 100.0
Total 85 100.0 100.0

Pie Chart

Page 30
 Case Processing Summary

N %
Cases Valid 85 100.0
a
Excluded 0 .0
Total 85 100.0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's
Alpha N of Items
.711 8

Item Statistics

Mean Std. Deviation N

Y1 3.40 1.014 85
Y2 3.11 .802 85
Y3 2.99 .838 85
Y4 3.14 .888 85
Y5 3.15 .932 85
Y6 3.09 .971 85
Y7 3.09 .811 85
Y8 3.22 .905 85

Item-Total Statistics

Corrected Item- Cronbach's

Scale Mean if Scale Variance Total Alpha if Item
Item Deleted if Item Deleted Correlation Deleted
Y1 21.80 13.662 .317 .703
Y2 22.09 13.396 .516 .661
Y3 22.21 13.121 .534 .655
Y4 22.06 13.151 .485 .664
Y5 22.05 13.617 .375 .688
Y6 22.11 12.786 .480 .664
Y7 22.11 14.715 .272 .707
Y8 21.98 14.404 .269 .710

Scale Statistics

Mean Variance Std. Deviation N of Items

25.20 17.067 4.131 8

FREQUENCIES VARIABLES=Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8
/STATISTICS=MEAN MEDIAN MODE SUM

Page 39
 /PIECHART PERCENT
/ORDER=ANALYSIS.

Frequencies
Statistics

Y1 Y2 Y3 Y4 Y5 Y6 Y7
N Valid 85 85 85 85 85 85 85
Missing 0 0 0 0 0 0 0
Mean 3.40 3.11 2.99 3.14 3.15 3.09 3.09
Median 3.00 3.00 3.00 3.00 3.00 3.00 3.00
Mode 3 3 3 3 3 3 3
Sum 289 264 254 267 268 263 263

Statistics

Y8
N Valid 85
Missing 0
Mean 3.22
Median 3.00
Mode 3
Sum 274

Frequency Table
Y1

Cumulative
Frequency Percent Valid Percent Percent
Valid 2 18 21.2 21.2 21.2
3 30 35.3 35.3 56.5
4 22 25.9 25.9 82.4
5 15 17.6 17.6 100.0
Total 85 100.0 100.0

Y2

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.2 1.2 1.2
2 17 20.0 20.0 21.2
3 42 49.4 49.4 70.6
4 22 25.9 25.9 96.5
5 3 3.5 3.5 100.0
Total 85 100.0 100.0

Page 40
 Y3

Cumulative
Frequency Percent Valid Percent Percent
Valid 2 26 30.6 30.6 30.6
3 38 44.7 44.7 75.3
4 17 20.0 20.0 95.3
5 4 4.7 4.7 100.0
Total 85 100.0 100.0

Y4

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 2 2.4 2.4 2.4
2 17 20.0 20.0 22.4
3 38 44.7 44.7 67.1
4 23 27.1 27.1 94.1
5 5 5.9 5.9 100.0
Total 85 100.0 100.0

Y5

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 2 2.4 2.4 2.4
2 17 20.0 20.0 22.4
3 40 47.1 47.1 69.4
4 18 21.2 21.2 90.6
5 8 9.4 9.4 100.0
Total 85 100.0 100.0

Y6

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 3 3.5 3.5 3.5
2 21 24.7 24.7 28.2
3 32 37.6 37.6 65.9
4 23 27.1 27.1 92.9
5 6 7.1 7.1 100.0
Total 85 100.0 100.0

Page 41
 Y7

Cumulative
Frequency Percent Valid Percent Percent
Valid 2 21 24.7 24.7 24.7
3 38 44.7 44.7 69.4
4 23 27.1 27.1 96.5
5 3 3.5 3.5 100.0
Total 85 100.0 100.0

Y8

Cumulative
Frequency Percent Valid Percent Percent
Valid 1 2 2.4 2.4 2.4
2 14 16.5 16.5 18.8
3 39 45.9 45.9 64.7
4 23 27.1 27.1 91.8
5 7 8.2 8.2 100.0
Total 85 100.0 100.0

Pie Chart

Page 42