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SALES & MARKETING PLAN .............................................

3
ORDERING PROCEDURES ................................................. 23
SAMPLE FORMS .............................................................. 31
RULES OF CONDUCT AND DISTRIBUTOR POLICIES ............. 43
SUPPLEMENTAL RULES ..................................................... 70
SALES & MARKETING PLAN

Overview Income Opportunities


The Herbalife Marketing Plan provides many opportunities to
Herbalifes Marketing Plan offers you unique opportunities
earn income and other rewards.
which can lead to higher levels of success and to great
achievement. The plan was developed for Distributors by
Immediate Retail Profit
Herbalifes first Distributor and founder, Mark Hughes. The
25% to 50%
result is arguably the best Marketing Plan in the industry.
The profit from direct sales to customers.
Herbalifes Marketing Plan pays out up to 73% of product
revenues to Distributors in the form of Retail and Wholesale
Daily Wholesale Profit
Profits, Royalty and bonus income and incentives. This tested,
Up to 25%
proven business plan is designed to maximize rewards for
The difference between what you pay for products and what
effort and provide substantial and ongoing income.
Distributors in your personal organization pay for products.
The Herbalife opportunity and the Marketing Plan are identical
for every Distributor. Each Distributors success is dependent Monthly Royalty Override Income
on two primary factors: Up to 5% on three levels of downline
The time, effort and commitment a Distributor puts into As a Supervisor, you earn up to 5% on the Personal Volume of
their Herbalife business and all of your Supervisors, three active levels of downline.

The product sales made by a Distributor and their


Monthly Production Bonuses
downline organization.
TAB Team members can earn an extra 2% to 7%
These two factors raise the importance of a Distributors Organizational Production Bonus.
responsibility to train, support and motivate their downline
organization. Annual Bonuses
A bonus to Top Achievers in recognition of outstanding
The following pages describe the different levels of Herbalifes
performance.
Sales & Marketing Plan. Each level has specific qualifications
and associated benefits to reward Distributors for their efforts
Qualify for Special Vacations and Training Events
and enhance their success.
Distributors who qualify are rewarded for consistent
performance and efforts in building their business.
Becoming a Distributor The Important First Step
The only required purchase in order to become an Herbalife
Plus other special promotions and bonuses
Independent Distributor is the Herbalife Mini IBP (the
throughout the year.
smaller version of our official Distributor Kit). The Mini IBP
(as well as the larger version) contains the Application for
International Distributorship, which you must complete
and submit in order to receive an Herbalife Identification
Number and purchase products.

Registration
You officially become an Herbalife Distributor when your
properly completed Application has been processed and
accepted by the Herbalife World Operations Home Office.
This process takes only a few days, but in the meantime,
you are entitled to buy Herbalife products from or through
your Sponsor, first upline Fully Qualified Supervisor or the
Herbalife Sales Order Department at the applicable discount.
Once your Application has been accepted, your contract with
Herbalife becomes effective immediately, giving you all the
rights, responsibilities and privileges of a Distributor.

3
4
World Team

Steps to Success Supervisor


Qualified
Producer
Success
Builder
Senior
Consultant 2,500 Volume Points in
Distributor each of 4 consecutive
months or 10,000 Volume
4,000 Volume Points in Points at 50% in 1 month
1 month or 2,500 Volume or 500 Royalty Override
Points in each of 2 Points in 1 month
consecutive months or
2,500 Volume 5,000 Volume Points
Points accumulated accumulated* within 12 Date Qualified
in 1 to 3 months months
1,000 Personally
Purchased Volume Points Date Qualified 30K Presidents
500 Volume Points or more in one order
or more accumulated
Team
Date Qualified 20K Presidents
in 1 month
Date Qualified Team
15K Presidents
Date Qualified Team
Presidents Team Gold and Diamond
Cufflinks and Earrings
Start Date Millionaire Team
Global Expansion
Team (GET)
30,000 Royalty
Override Points in
20,000 Royalty 3 consecutive months
Override Points in
15,000 Royalty 3 consecutive months
Override Points in
10,000 Royalty Date Qualified
3 consecutive months
Override Points in
4,000 Royalty 3 consecutive months Date Qualified 90K Presidents
Override Points in Team
1,000 Royalty 3 consecutive months Date Qualified 80K Presidents
Override Points in Piaget Herbalife-Branded
3 consecutive months Team Diamond Watch and White
Date Qualified 70K Presidents White Gold and Diamond Gold Diamond Logo Bracelet
Date Qualified Team Ring and Earrings
60K Presidents White Gold and
Date Qualified Team Diamond Signet Rings
50K Presidents White Gold and Diamond
Team Necklace and Cufflinks
40K Presidents
Team
Herbalife-Branded
Movado Watches 90,000 Royalty
Override Points in
80,000 Royalty 3 consecutive months
70,000 Royalty Override Points in
Override Points in 3 consecutive months Date Qualified
3 consecutive months
60,000 Royalty Date Qualified
50,000 Royalty Override Points in
Override Points in 3 consecutive months Date Qualified
3 consecutive months
40,000 Royalty
Override Points in Date Qualified
3 consecutive months
Date Qualified

It is not necessary to become a Senior Consultant, Success Date Qualified


Builder or Qualified Producer before qualifying as Supervisor.
*With a minimum of 3 months required.
Presidents Team Plus Awards and Recognition
1 Diamond 2 Diamond 3 Diamond 4 Diamond 5 Diamond 10 Diamond

Executive Senior Executive International Executive Chief Executive Chairmans Club Founders Circle
Presidents Team Presidents Team Presidents Team Presidents Team

1 first line, Fully Qualified 2 first line, Fully Qualified 3 first line, Fully Qualified 4 first line, Fully Qualified 5 first line, Fully Qualified 10 first line, Fully Qualified
Presidents Team member Presidents Team members in Presidents Team members in Presidents Team members in Presidents Team members in Presidents Team members in
in any line of your organization 2 separate lines of your 3 separate lines of your 4 separate lines of your 5 separate lines of your 10 separate lines of your
downline organization downline organization downline organization downline organization downline organization

Date Qualified Date Qualified Date Qualified Date Qualified Date Qualified Date Qualified

Cartier Tank Marquis Diamond Gold and Diamond Diamond Watch


Watch Ring Watch

250,000 500,000 750,000 1 Million


Royalty Override Royalty Override Royalty Override Royalty Override
Points Points Points Points

Date Qualified Date Qualified Date Qualified Date Qualified

1 Million Lifetime 2 Million Lifetime 3 Million Lifetime


Achievement Achievement Achievement
Award Award Award

Additional Recognition
1 Million 2 Million 3 Million
Volume Points Volume Points Volume Points

Date Qualified Date Qualified Date Qualified

5
UNDERSTANDING VOLUME

Throughout this manual, we use the term volume extensively. 2. Full payment must be made, or initiated, by the same
Volume is a key element in the Marketing Plan and is the basis last order day of the month. If payment is mailed, then the
for qualifying and working your way to higher levels. postmark must be stamped the designated last day. If the
payment is a wire transfer, direct deposit or other bank
Each Herbalife product has a Volume Point value assigned
transaction, a receipt must be supplied to verify the transaction
to it that is equal in all countries (see order forms and price
date was on, or prior to, the last designated order day of the
lists for exact information). Official Herbalife Distributor
month, plus
Kits (IBPs), literature items and sales tools do not count as
volume. As you order products, you accumulate credit for the 3. Full payment must be received by Herbalife no later than
amount of Volume Points that are applicable to the products the 5th day of the following month. If the 5th of the month
ordered. These accumulated Volume Points become your falls on a Sunday or a holiday, then the payment must be
sales production and are used for purposes of qualifications received by the 4th of the following month.
and benefits. If for any reason, a payment is not approved for acceptance,
Volume is credited to you in various ways depending on who such as with a credit card, personal check or APS, then the
purchased the volume, their status and discount, your own order will be canceled and the Volume will not be applied
status as a Distributor and other factors of the Herbalife Sales unless another order was placed and paid within the time
& Marketing Plan. Volume is calculated on the accumulated periods indicated.
Volume Point value of products ordered in a Volume Month. There are a number of ways volume is credited in the Herbalife
Explanation of Sales Volume Month Marketing Plan. The following definitions and examples
illustrate these:
Definition of Volume Month
Sales Volume is credited to and accumulated by a Supervisor Personally Purchased Volume
on a Volume Month basis. The Volume Month begins on the Personally Purchased Volume is the volume on orders
first business day of the month and ends on the last business purchased directly from Herbalife using your Herbalife
day of the month. If the last day is Sunday, the Volume Month Identification Number.
will be extended to Monday. Likewise, if the last day of the
month is considered a holiday, the month may be extended to Downline Volume
the first business day after the holiday. Herbalife reserves the As a non-Supervisor, Downline Volume is based on volume
right to modify the Volume Month as it deems appropriate. which is placed by your downline Distributors directly from
Herbalife who are ordering between 25% to 42% discount.
Determination of Volume Month *For Fully Qualified Supervisors, Downline Volume is credited
Sales Volume is credited to the Volume Month in which the as Personal Volume or Group Volume.
order is both placed and full payment is received by Herbalife,
except for orders that meet the rules and conditions that apply Downline Volume Example
to Add-On Sales Volume.
Purchases/ Downline
Under no circumstances can volume be placed for a prior order Discount % Volume
month, with the exception of a Matching Volume order.
A 2,500 Volume Points @ = *
Add-On Sales Volume Supervisor 50% Discount
All of the following conditions must be met for an order to be
accepted as Add-On Sales volume: B 500 Volume Points = 900 Volume Points
Distributor @ 35% Discount (C & Ds Volume)
1. Order must be placed no later than the designated last order
day of a Volume Month, plus
C 500 Volume Points = 400 Volume Points
Distributor @ 35% Discount (Ds Volume)

D 400 Volume Points @ = 0


Distributor 25% Discount

6
Personal Volume
Group Volume Example
As a Fully Qualified Supervisor, Personal Volume is the volume
purchased using your Herbalife Identification Number, as well Purchases/ Personal
Discount % Volume
as the volume purchased by your non-Supervisor downline,
down to your first Fully Qualified Supervisor. 6,500
Personal Volume
Non-Supervisor Distributors may purchase only from their + 1,000
A =
2,500 Volume Points
Sponsor, first upline Supervisor (only if their Sponsor is not a Supervisor Group Volume
+ B & Cs Volume
Fully Qualified Supervisor) or directly from Herbalife. 7,500 Total Volume
Therefore, if you are a Fully Qualified Supervisor, all of your 1,000 Volume Points
own orders purchased at 50% as well as all orders purchased B @ Temporary 5,000
=
by your downline Distributors, Senior Consultants, Success Distributor 50% Discount Personal Volume
+ Cs Volume
Builders and Qualified Producers at 25% to 42% discount
count as your Personal Volume.
C 4,000 Volume Points 4,000
Personal Volume Example Distributor =
@ 42% Discount Personal Volume

Purchases/ Personal
Discount % Volume

1,500 Personal Total Volume


= 3,500
A Volume Points
Personal Volume Total Volume is the combined total of a Supervisors Personal
Supervisor + B, C & Ds Volume
Volume plus Group Volume. (See Group Volume Example
B 1,400 Volume Points = 2,000 for Supervisor As Total Volume.) Total Volume is the factor
Distributor + C & Ds Volume Personal Volume on which some qualifications are based.
@ 42% Discount

C 200 Volume Points = 600 Organizational Volume


Distributor + Ds Volume Personal Volume Organizational Volume is the accumulated Volume amount
@ 35% Discount
on which a Supervisor earns Royalty Overrides. (See the
D 400 Volume Points = 400 Organizational Volume Example on the following page.)
Distributor @ 25% Discount Personal Volume
Encumbered and Unencumbered Volume
Encumbered Volume
Group Volume Encumbered Volume is all volume produced by any Distributor
Group Volume is the volume on orders purchased at a qualifying for Supervisor in your personal organization.
temporary 50% discount by Qualifying Supervisor(s) in their
Unencumbered Volume
qualifying month.
Unencumbered Volume is all volume produced by anyone
This Temporary 50% Volume is accumulated as Personal in your personal organization, down to the first qualified
Volume for the Qualifying Supervisor who purchased it, but Supervisor, who achieves less than 2,500 Volume Points
is Group Volume for the Fully Qualified Supervisor. The Fully in one Volume Month, plus all your own Personal Volume.
Qualified Supervisor may earn Royalty Overrides on their Group Therefore, this is volume that is not used by anyone for
Volume if all other Royalty Override requirements are met. Supervisor qualification purposes.
(Refer to the Qualifying as a Supervisor and Temporary
The example on the following page illustrates the use
50% sections of this book for complete details.)
of Encumbered and Unencumbered Volume for each of
the Distributors.

Matching Volume
Matching Volume is the volume a sponsoring Supervisor
must have through personal orders, or by Distributors in their
7
DISTRIBUTOR BENEFITS

personal organization in a given month, to equal or exceed Matching Volume Example


the volume achieved by their downline Distributor(s) who are Matching Volume Requirement
for Supervisor A
qualifying for Supervisor.
A 4,000 Personal Volume
Matching Volume is how Herbalife verifies and validates the Sponsoring + 1,000 Group Volume
qualification of new Supervisors. Whenever a Supervisor Supervisor = 5,000 Total Volume
sponsors a Distributor to the Supervisor position, the sponsoring
Supervisors Total Volume must be at least the same as the B 1,000 Volume Points 1,000 Group
Qualifying @ Temporary = Volume for A
Total Volume of their downline Distributor(s) qualifying within 50% Discount
Supervisor
that same month. Without adequate Matching Volume, the new
Supervisor will go to the next upline Supervisor.
C 4,000 Volume Points 4,000 Personal
Qualifying @ 42% Discount = Volume for A
The Matching Volume example on this page illustrates the Supervisor
amount of Personal Volume and Total Volume that must
be achieved by the sponsoring Supervisor for the downline
Retail Profit
Distributors who are qualifying for Supervisor. In this example,
As a Distributor, you may purchase Herbalife products at a
A (the sponsoring Supervisor) must have at least 4,000
wholesale discount of 25% to 50%. As your volume increases,
Personal Volume Points and at least 1,000 Group Volume Points
this discount will increase up to a maximum of 50% when you
in the month that B and C are qualifying for Supervisor,
qualify as a Supervisor. You earn an immediate Retail Profit of 25%
in order to confirm the volume they report on their Supervisor
to 50% when you sell these products to customers, depending
Qualification Form. This volume obligation for the Supervisor is
on volume. The difference between the discounted product price
considered to be their Matching Volume requirement.
paid by you and the retail price paid by your customer is your
Organizational Volume Example Retail Profit. (See the Retail Profit Example.)

Retail Profit Example


A 2,500
Supervisor Volume Points Full Retail Cost Profit
(at 25% discount)

10,000 Total Php 1000 Php 750 Php250


1st Level
Supervisor Volume Points
Wholesale Profit (Commissions)
In addition to Retail Profit, as an Herbalife Distributor, you can
30,000
2nd Level 10,000 Total = Organizational also earn Wholesale Profit on products purchased by your
Supervisor Volume Points Volume Distributors. Your Wholesale Profit, also called Commissions,
is the difference between the discounted price you pay for
products and the discounted price paid by your Distributors.
3rd Level 10,000 Personal
Supervisor Volume Points If you sell products directly to your Distributors, you can earn
up to 25% Wholesale Profit immediately. If your Distributors
Encumbered and Unencumbered Volume purchase their product directly from Herbalife, then Herbalife
2,500 pays the difference in discount percentage to the Qualified
2,500 Unencumbered Producer and/or Fully Qualified Supervisor on the order during
A Total Volume Points = 5,000 the monthly Royalty Override process. These payments
Supervisor + B & Cs Volume Encumbered to A
are called Commissions and are Wholesale Profit. (See the
B 1,000 Wholesale Profit [Commissions] Example below.)
Distributor
1,000 = Unencumbered
Qualifying Total Volume Points 4,000
Supervisor + Cs Volume Wholesale Profit (Commissions) Example
Encumbered to B
Your Cost Your Distributors Cost Your
C Retail (at 50%) (at 25%) Profit
4,000 = 4,000
Distributor
Qualifying Total Volume Points Unencumbered to C
Supervisor Php1000 Php500 Php750 Php250

8
Split Commision Example Distributor Monthly Discount Eligibility
Level Volume
Total Discount Your Spilt Commissions
Retail Level Distributors To the Quaified To the As a Qualified Producer
Cost Producer (QP) Supervisor you are entitled to a 42%
Achieve 2,500 discount on every order.
(Must requalify annually)
Php1000 25% Php750 Php170 Php80 Personally
Qualified Volume can be achieved
Purchased 42% with all PPV or utilizing up
Producer Volume (PPV)
Php1000 25% Php750 N/A (no QP) Php250 to 1,000 Downline Volume
in 1-3 months Points, with the remaining
Php1000 35% Php650 Php70 Php80 1,500 as Personally
Purchased Volume.
Php1000 35% Php650 N/A (no QP) Php150 Once 4,000 Volume Points

Qualifying Achieve 4,000 Temporary are achieved in one


Volume Month, additional
Supervisor Volume Points 50%
Senior Consultant orders are purchased at a
Temporary 50% discount.

Improve Your Profits With the Distributor 3 ways to qualify:


As a Supervisor, you
See Qualifying as
Discount Scale Supervisor a Supervisor in this 50%
are entitled to a 50%
discount on every order.
As you and your non-Supervisor Downline Distributors sell section of the Career
(Must requalify annually.)
Book for details
more Herbalife products, your Total Volume increases and you
may reach the next level of Senior Consultant. As such, you Note:
become entitled to buy products at a 35% or 42% discount off All of your Personal Sales Volume, plus your Distributors
the retail price, giving you a greater profit margin. Sales Volume, count as your Total Volume. Once you are on
the Distributor Discount Scale, your discount will never be less
Distributor Discount Scale than 35% for as long as you remain an active Distributor. The
Distributors purchase at a 25% discount for all orders until more you sell, the greater your profit potential. Remember
they become eligible for a higher discount. Thereafter, they that each Volume Month you begin again at 35% and can
begin purchasing on the Distributor Discount Scale each work your way up the scale up to 42% discount.
month as indicated below at no less than 35% discount.
You may also earn Wholesale Profits on sales to your downline
The accumulating Volume Points can either come from Distributors. For example: One of your Distributors places an order
orders placed by you directly with Herbalife, which are with you. Your discount is 35%, and your Distributors is 25%. You
referred to as Personally Purchased Volume, or they can also earn 10% Wholesale Profit on your downline Distributors order.
come from orders your downline Distributors place with
Herbalife, which are called Downline Volume. Both types of
volume may be used to achieve Senior Consultant Level at
35% or 42% discount.

Distributor Monthly Discount Eligibility


Level Volume

0 499 Volume Until you become eligible


Distributor 25%
Points for a higher discount.

All orders will be placed


Senior Achieve 500 at 35% discount until you
Consultant Volume Points
35% become eligible for a
higher discount.

Once you have achieved


2,000 Volume Points, you
Senior Achieve 2,000 are eligible to place this
Consultant Volume Points
42% order and all orders for the
remainder of the Volume
Month at a 42% discount.
This order entitles you to
Minimum 1,000 a 42% discount on this
Success
Volume Points 42% order and all orders for
Builder (One Order) the remainder of the
Volume Month.
9
Success Builder Requalification:
All Qualified Producers must requalify their status annually
As an Herbalife Distributor, you have an opportunity to place
between February 1 and January 31 to maintain their rights
a single order of 1,000 Volume Points purchased at a 42%
and privileges. The requalification requirements are the same
discount. This qualifies you to become a Success Builder.
as the Qualified Producer requirements.
As a Success Builder, you will be able to order at a 42%
discount for the remainder of the Volume Month. If you place In addition to requalifying their Qualified Producer status,
your Success Builder order directly with Herbalife, you are a Qualified Producer must assure their Annual Processing
automatically updated to this prestigious position. Fee is current and paid.

As a Success Builder, you will: Failure to requalify each year by January 31, will cause a Qualified
Receive a 42% discount on your Success Builder Order Producer to be demoted to Senior Consultant (35% discount

Receive a 42% discount on additional purchases in the same level) and lose all of their Qualified Producer privileges.

Volume Month
Supervisor
Qualified Producer As an Herbalife Supervisor you will earn the highest discount
As an Herbalife Distributor, you have the opportunity to place of 50%, plus Retail and Wholesale Profit, and become eligible
your orders directly with Herbalife and accumulate personally to earn Royalty Overrides (R.O.).
purchased volume that counts towards your Qualified Producer
A Fully Qualified Supervisor is eligible to:
status. When you achieve 2,500 personally purchased volume
points within 1-3 months, you will become a Qualified Earn a 50% Retail
Producer. You can also reach this status by utilizing up to Earn up to 25% Wholesale
1,000 Downline Volume Points, with the remaining 1,500
Earn an R.O. of 1% to 5% on their
as Personally Purchased Volume.
first-level Supervisor
You are automatically updated to this prestigious position on Earn an R.O. of 1% to 5% on their
the 1st of the month following the month your qualification second-level Supervisor
volume was achieved.
Earn an R.O. of 1% to 5% on their
You will be able to maintain your 42% discount as long as you third-level Supervisor
retain your Qualified Producer status. Attend special workshops and training sessions

A Qualified Producer is eligible to: Qualify for special Supervisor recognition


Earn a 42% Retail
Earn up to 17% Wholesale Profit (Commissions) on Qualifying as a Supervisor
purchases made by downline Distributors at 25% or 35% There are three ways to qualify as a Supervisor:
One-Month Achieve 4,000 Volume Points in
one Volume Month (with a minimum 1,000 of those 4,000
Volume Points Unencumbered).
Two-Month Achieve 2,500 Volume Points for
two consecutive months (with a minimum of 1,000 of those
2,500 Volume Points Unencumbered for each month).
Accumulated Qualification: Achieve 5,000 personally
purchased Volume Points within 12 months (of which a
minimum of 3 months is required). Distributors have the
opportunity to qualify via this method when purchasing their
orders directly with Herbalife. You can use up to 1,000
Downline Volume Points with the remaining 4,000 as
Personally Purchased Volume.

10
Supervisor Qualification Form: Number are entered on the Wholesale Product Order Form in
the Qualifying Supervisor - Temporary 50% space to assure
If orders are placed directly with Herbalife, a Supervisor
proper crediting of Volume. The name and Herbalife ID Number
Qualification Form is not required. Distributors are promoted
of the first upline Fully Qualified Supervisor who is authorizing
to Supervisor on the 1st of the month following the month
the 50% discount must also be entered in the Fully Qualified
their qualification volume was achieved.
Supervisor space. Adjustments to the order after the order is
It is necessary for a Supervisor Qualification Form to be placed are not permitted. Volume purchased at Temporary 50%
completed and sent to Herbalife for all Distributors who are is considered Group Volume for the Fully Qualified Supervisor.
qualifying for Supervisor. These forms are available in the Sample
Forms section of this book and from your upline Supervisor. This Definition of Matching Volume
form must be completed in full with all necessary attachments The definition of Matching Volume is the Total Volume a
and submitted on or after the 1st of the month following the sponsoring Supervisor must achieve in any given Volume Month
qualification, and received by Herbalife no later than the 5th of when their downline Distributor(s) are qualifying as Supervisor.
the month. If a Distributor is completing a two-month Supervisor
Whenever a Fully Qualified Supervisor sponsors a Distributor(s)
qualification, then a Supervisor Qualification Form must be
to the Supervisor position, the sponsoring Supervisors Total
completed and sent to Herbalife at the 1st of each month
Volume must be at least the same amount as the Distributors
following the month the Qualifying Volume was achieved.
Volume within that same Volume Month. Supervisors are not
permitted to qualify Distributors as Supervisors using Volume
Qualifying Supervisor purchased in a prior Volume Month, unless an equal amount is
Eligibility for Temporary 50% Discount purchased from Herbalife in the current month to replace it.
A Distributor who has completed a one-month Supervisor
Matching Volume for Supervisor Qualification
Qualification of 4,000 Volume Points is considered a
The sponsoring Supervisor must have at least 4,000 Personal
Qualifying Supervisor until the 1st of the following month,
Volume Points for each of their downline organizations
when they become a Fully Qualified Supervisor. As a
that are qualifying for Supervisor using a one-month
Qualifying Supervisor , they are eligible for a temporary 50%
qualification. The sponsoring Supervisor must have at least
discount for the remainder of the Volume Month in which
2,500 Personal Volume Points each month for each of their
their 4,000 Volume Points were purchased.
downline organizations who is qualifying for Supervisor with
All 50% discount orders must be purchased directly from a qualification of two consecutive months.
Herbalife. If you have not purchased your qualifying order
The sponsoring Supervisor, however, must have enough
directly from Herbalife, your Supervisor must contact Herbalife
Total Volume to match all orders submitted by their downline
to authorize you to purchase at the temporary 50% discount.
Distributors who are qualifying for Supervisor.
The authorization, once approved, will be in effect until the 1st
of the following month, at which time you will be entitled to For example, suppose a Supervisor sponsors a Distributor
all the privileges of a Fully Qualified Supervisor, assuming all who qualifies for Supervisor in September with 4,000 Total
other Supervisor requirements have been met. Volume Points. If the orders to qualify are purchased directly
from Herbalife, either at 42% by the Distributor or directly by
Distributors who are qualifying for Supervisor in two consecutive
the Supervisor, the volume will be automatically matched. If the
months of 2,500 Volume Points, or accumulative 5,000 personally
orders are purchased directly from the Supervisor, the Supervisor
purchased Volume Points, are not eligible for a temporary 50%
must ensure that an equal amount of volume is purchased from
discount. They become eligible for a 50% discount on the 1st of
Herbalife during the qualifying month in order to match volume.
the month following completion of their qualification when they
are promoted to Fully Qualified Supervisor, providing all other
Failure to Match Volume
Supervisor requirements have been met.
When a Supervisor Qualification Form is received from a
The upline Supervisor must have adequate Personal Volume Distributor and the first upline Fully Qualified Supervisor
credited with Herbalife in that month to qualify the Supervisor. does not have enough Total Volume Points for the month the
qualifying Supervisors volume was achieved to confirm the
To assure volume on the order is credited properly, it is imperative
orders submitted by the Distributor to qualify, then the Fully
that the Order Form be completed correctly. The Temporary
Qualified Supervisor is short Matching Volume. Herbalife
50% Purchaser must assure that their Name and Herbalife ID
will notify the Supervisor that they must place a Matching
11
Volume Order for the amount they are short. The Order Requalification
Department will be authorized to accept the Matching Volume All Supervisors must requalify their status annually between
Order for the appropriate month. February 1 and January 31 to maintain their rights and
privileges. The requalification requirements for this are
To place this volume, the order must be clearly identified as
described below.
Matching Volume Order for Month of _________________.
One-Month Achieve 4,000 Volume Points in
Matching Volume Order one Volume Month (with a minimum 1,000 of those 4,000
To receive proper credit for this volume, the order must be Volume Points unencumbered).
clearly identified as Matching Volume Order for the appropriate Two-Month Achieve 2,500 Volume Points for
month and year, with full payment included. The order may two consecutive months (with a minimum of 1,000 of those
not be combined with other volume. A Matching Volume 2,500 Volume Points unencumbered for each month).
Order can only be accepted by Herbalife if the Company
Twelve-Month Requalification: Accumulate 4,000
has identified a Matching Volume problem and notified
Unencumbered Total Volume Points over the 12-month
the Supervisor accordingly, and has authorized the Order
Requalification period.
Department to accept the order. This order will be applied to
the Volume Month specified. Matching Volume Orders placed Or,
after the Volume Month in question do not count for Royalty Accumulate 10,000 Unencumbered Total Volume Points
Point qualifications for TAB Team Production Bonuses or other over the 12-month requalification period.
earnings for the Supervisor. However, appropriate adjustments The computer system will automatically requalify you each year
will be made on the order to the upline Royalty and Production if the volume requirements are met during the qualification
Bonus receiving Supervisors of the sponsoring Supervisor. period, so there is no need to resubmit an application. As a
reminder, you have the advantage of receiving a 50% discount
Matching Volume Permanent Penalty on your requalification volume.
The Supervisor must place the Matching Volume Order once they
have received notification to do so from Herbalife to avoid a penalty. In addition to requalifying their Supervisor status, a Supervisor
If the Supervisor who is short volume, fails to place an order to must assure their Annual Processing Fee is current and paid.
Match Volume, a Matching Volume Penalty will be assessed. The Failure to pay the Annual Processing Fee prior to or within
penalty is that the Supervisor will permanently lose a Supervisor who 90 days after requalification will result in suspension of
qualified the month in question and that Supervisors downline. qualification, ordering privileges and earnings until the Annual
Processing Fee is paid.
Failure to Qualify as a Supervisor
If a Distributors sponsored downline becomes a Fully Qualified Supervisors who do not complete their Supervisor
Supervisor before the Distributor does, the Distributor will Requalification by January 31 will be demoted to the position
have one year from the date of the downlines qualification to of Senior Consultant, and will lose all rights and privileges
also become a Fully Qualified Supervisor (applied at the end of a Supervisor. This includes, but is not limited to, the loss
of the Supervisors first requalification year). of any lineage that includes a Supervisor. In this case, the
entire downline lineage will be moved to the next upline Fully
If the Distributor does not become a Fully Qualified Supervisor Qualified Supervisor.
within the one year following their downlines Supervisor
qualification, the Distributor will permanently lose that Supervisors who accumulate 4,000 unencumbered Volume
downline to their first upline Supervisor. Points between February 1 and January 31 will retain their
Example: Supervisor status and 50% buying privileges. It is important
February 2007
Sponsor loses to note that if you requalify using this method, any leg with a
08/01/2005 Qualified Downline
Downline if Sponsor hasnt Supervisor will be lost to the upline Supervisor.
Supervisors become a Fully
Qualification Month Qualified Supervisor
However, if you accumulate 10,000 unencumbered Volume
Points you will be able to retain your downline Supervisors.
08/01/2005 - 01/31/2007
Sponsors Opportunity to Qualify for Supervisor

12
ROYALTY OVERRIDE INCOME

As a Supervisor with Fully Qualified or Qualifying Supervisors Royalty Overrides are paid as follows:
in your first three downline levels, you may qualify to earn The 1% to 5% Royalty Override is paid on the Total Volume
Royalty Overrides of 1% to 5% of your Organizational Volume. of personally sponsored first-level qualified Supervisors.
Royalty Overrides are paid on the 15th of each month for the The 1% to 5% Royalty Override is paid on the Total Volume
prior months business. of second-level qualified Supervisors (e.g., a Supervisor
who has been sponsored in turn by your personally
Three Levels of Success
sponsored Supervisor).
The people you personally sponsor as Herbalife Distributors
are known as your First-Level. They may be friends or family The 1% to 5% Royalty Override is paid on the Personal

or business associates, or even people you have just met. Volume of third-level Supervisors (e.g., a Supervisor who

You can personally sponsor as many people as you want in has been sponsored in turn by a second-level Supervisor).

any country in which Herbalife officially operates around the In the following example, at a full 5%, your Royalty Override
world. When these Distributors in your First-Level sponsor is calculated on 30,000 Organizational Volume, which gives
other Distributors themselves, these new Distributors become you 1,500 Royalty Override Points. Royalty Override Points are
your second level. When your Second Level, in turn, sponsor used for qualification purposes. As a general matter, earnings
others, those they sponsor become the third level in your are calculated on the retail price of the products in the country
Herbalife organization. from which the product is ordered.* In certain countries, these

By training your Distributors and encouraging them to follow Royalty Override earnings are converted to your local currency.

your example, you are assisting every member on your team


Royalty Override Example
to qualify at the Supervisor level. As a Supervisor with Fully
Qualified or Qualifying Supervisors in your first three levels,
you may qualify to earn Royalty Overrides between 1% to 5% 2,500 Your Total Royalty Override
YOU =
Volume Points = 1,500 Royalty Points
of your Organizational Volume.

First-Level 10,000
Royalty Override Scale = 5% = 500 Royalty Points
Supervisor Volume Points
Your Total Royalty Override
Volume Points Earning % Second-Level 10,000
= 5% = 500 Royalty Points
Supervisor Volume Points
0499 0%

500999 1% Third-Level 10,000


= 5% = 500 Royalty Points
Supervisor Volume Points
1,0001,499 2%

1,5001,999 3%

2,0002,499 4%

2,500 plus 5%

Payment of Royalty Overrides


Your Royalty Override percentage is based on your Total
Volume for each month, and if you produce less than 500
Volume Points, then no Royalty Overrides are earned. If
you produce 2,500 Volume Points or more, then a full 5% is
earned on three active downline levels. The Royalty Override
scale above shows the volume requirements that a Supervisor
must meet every month to earn Royalty Overrides.

*In some cases, for reasons which relate to currency, cost and other factors, the
base against which earnings are calculated may not be equal to the retail price in the
particular country.

13
Royalty Override Roll-Up
As a Supervisor, you also have the opportunity to earn
World Team
Qualifying as a World Team member
Royalty Override Roll-Ups. Royalty Override Roll-Ups are paid
is an important step in your Herbalife
to the appropriate qualified upline Supervisor(s) when any
business. You have demonstrated
downline royalty override contributing Supervisor earns less
your success by qualifying for this
than the maximum 5% payout. This roll-up percentage is
prestigious team. World Team is
the difference between the 5% maximum Royalty Override
your launching pad to move on to
and the actual percentage earned by the downline Royalty
qualifying for the TAB Team.
contributing Supervisor.

To be eligible for Royalty Override Roll-Ups, a Supervisor must To Qualify:


be at the maximum 5% earning level, based on the Royalty Achieve 10,000 Total Volume Points in one Volume
Override Distributor Discount Scale . A Supervisor may not Month after becoming a Qualifying Supervisor or a Fully
earn more than 5% Royalty Override on any volume. Qualified Supervisor.

OR As a Fully Qualified or Qualifying Supervisor, achieve


Royalty Override Roll-Up Example
2,500 Total Volume Points, each Volume Month, for four
Earns 5% Royalty Override consecutive months.
on First, Second and
2,500 Third-Level Supervisors OR Achieve 500 Royalty Points in one Volume Month.
Total Volume Points =
YOU
5% Royalty Override Earns 4% Royalty Providing you have achieved your Supervisor qualification,
Override Roll-Up on
after achieving the required Volume or Royalty Points listed
Fourth-Level Supervisor
above, you are promoted to World Team member status on
the first of the following month.
2,500 Earns 5% Royalty Override
First-Level =
Total Volume Points on Second, Third and
Supervisor 5% Royalty Override Fourth-Level Supervisors You Receive:
All the of a Supervisor
2,500 Earns 5% Royalty A World Team pack, containing a personalized World Team
Second-Level
Total Volume Points = Override on Third and
Supervisor Certificate, World Team pin and Herbalife daily journal
5% Royalty Override Fourth-Level Supervisors

500 Plus You Become Eligible to:


Third-Level Total Volume Points Earns 1% Royalty Override Attend special planning and training sessions targeted to
= on Fourth-Level Supervisor
Supervisor 1% Royalty Override
accelerate your progress to TAB Team membership.
1,000 Supervisor does not Qualify for special Company
Fourth-Level Total Volume Points = have downline to earn
Supervisor No Royalty Override Royalty Overrides

TAB Team
Successful Supervisors have the opportunity to proceed to
the higher scale of the Herbalife Marketing Plan, which is the
Top Achievers Business (TAB) Team. Upon meeting initial
requirements, Supervisors may obtain TAB Team status.
There are three steps within the TAB Team: Global Expansion
Team (GET), Millionaire Team and Presidents Team.

Achieving TAB Team status is a prestigious recognition within


Herbalife. TAB Team status indicates that the Supervisor has
developed a strong, active downline Supervisor base and
has demonstrated a willingness to take a leadership role
within Herbalife. Your Application and Agreement to qualify
for this status brings with it the responsibility to exclusively
promote the Herbalife products and opportunity. Youll receive

14
additional benefits and earn leadership status. Reaching each You Receive:
new level enables you to participate in advanced training, A Global Expansion Team plaque and pin
earn unrivaled Production Bonuses and qualify for exceptional
All the of a Supervisor
awards and incentives.
Plus You Become Eligible to:
TAB Team Production Bonus Earn TAB Team Production Bonus based on your
As a TAB Team member, you are eligible to receive from a 2% qualification level. (Please refer to the TAB Team
to 7% Production Bonus on your entire downline organizations Production Bonus Payout Guidelines section in this book.)
volume. Production Bonus earnings are paid monthly to all Upon completion of your Qualification, you will receive a
qualified TAB Team members. It is necessary to submit a detailed communication that further specifies your monthly
completed TAB Team Production Bonus Application and TAB Team Production Bonus earning requirements.
Agreement Form to be eligible for Production Bonus pay- Qualify for Vacation and Training Events.
ments. The TAB Team Production Bonus is, in part, a
Participate in special advanced trainings.
reward for your undivided loyalty. (Please refer to the Sample
Forms section of this book.) The Application must have Participate in special conference calls.
been accepted and approved by Herbalife in order to receive
payments. This form will be sent to you by Herbalife during
your qualification period. (See individual team qualifications for Millionaire Team
specific Production Bonus qualifications.) To Qualify:
Achieve 4,000 Royalty Points each
month for three consecutive months.
Annual Bonuses
The first of the following month, you are
A bonus payment representing a percentage of Herbalifes
promoted to Millionaire Team member.
worldwide sales is distributed annually among Herbalifes
Presidents Team members in recognition of their outstanding You Receive:
performance in advancing sales of Herbalife products. (Refer to A Millionaire Team plaque and pin
Mark Hughes Bonus Award Rules distributed to Presidents
All the of a Supervisor
Team members and available online, at MyHerbalife.com.)
Plus You Become Eligible to:
Vacation and Training Events Earn TAB Team Production Bonus based on your
Reward, recognition and training are of the utmost importance qualification level. (Please refer to the TAB Team
at Herbalife. Vacation and Training Events (when offered) are Production Bonus Payout Guidelines section of this
both fun and informative and are held in exciting locations book.) Upon completion of your Qualification, you
around the world. The Vacation and Training Events will teach will receive a detailed communication that further
you how to meet your goals, increase your earning power and specifies your monthly TAB Team Production Bonus
build an international business without leaving the comfort of earning requirements.
your own home! Youll learn all this while enjoying an exciting,
Qualify for Vacation and Training Events.
adventurous vacation guaranteed to make an extraordinary
impact on your life. Develop your teaching skills and assist with
worldwide trainings.

Global Expansion Team (GET) Participate in special conference calls.

To Qualify:
Achieve 1,000 Royalty Points each
month for three consecutive months.
The first of the following month you are
promoted to Global Expansion Team
(GET) member.

15
Presidents Team Awards Policies
Herbalife International delivers recognition awards (such
To Qualify:
as, but not limited to) pins, plaques, and jewelry in a timely
Presidents Team: Achieve 10,000
manner to Distributors that have achieved such recognition.
Royalty Points in three consecutive
months. After a waiting period of In the event an award is not received, the Awards and
three months, earn a 2% to 6% Recognition Department should be contacted in writing (via
Production Bonus. email or at the postal address below). The request must be

20K President:Achieve 20,000 Royalty received by Herbalife no later than six (6) months after the

Points in three consecutive months. qualification date associated with the Award.

After a waiting period of three


Awards Replacement and/or Repair Policy:
months, earn a 2% to 6.5% Production Bonus.
Herbalife strives to provide the highest quality awards
30K President: Achieve 30,000 Royalty Points in three available. In the event that a Distributor receives an award
consecutive months. After a waiting period of three months, that is defective or otherwise damaged, the Distributor may
earn a 2% to 6.75% Production Bonus. return the item(s) for free replacement within (6) months
50K President: Achieve 50,000 Royalty Points in three of the original qualification date associated with the award.
consecutive months. After a waiting period of three months, After this (6) month period, the Distributor may return
earn a 2% to 7% Production Bonus. damaged item(s) to be professionally refurbished or repaired
which shall be at Distributors cost paid through an earning
You Receive: deduction. Any deviations from this policy shall be at the sole
A prestigious Presidents Team plaque and pin and absolute discretion of Herbalife.
All the of a Supervisor
Request may be submitted by phone or in writing to:
Plus You Become Eligible to: D i stri butor Servi ces D epartm ent
Earn TAB Team Production Bonus based on your 2/F G oodl and B ui l di ng
377 Sen. G i l Puyat A venue
level. (Please refer to the TAB Team Production Bonus
M akati C i ty, 1200
Payout Guidelines.) Upon completion of your Qualification, Phi l i ppi nes
you will receive a detailed communication that further 632-555-2828
specifies your monthly TAB Team Production Bonus
earning requirements.
Qualify for Vacation and Training Events.
As a leader, assist with worldwide trainings.
Participate in special conference calls.

16
PRESIDENTS TEAM PLUS

Presidents Team Plus Awards and Recognition


Gold and Diamond Cufflinks and Earrings
To qualify, you must achieve 15,000 Royalty Points for three consecutive months.

One Diamond Executive Presidents Team


To achieve this reward, you must have one (1) first-line, Fully Qualified Presidents
Team member in any line of your downline organization.

Two Diamonds Senior Executive President's Team


To achieve this reward, you must have two (2) first-line, Fully Qualified President's
Team members in two separate lines of your downline organization.

Three Diamonds International Executive President's Team


To achieve this reward, you must have three (3) first-line, Fully Qualified
Presidents Team members in three separate lines of your downline organization.

Four Diamonds Chief Executive Presidents Team


To achieve this reward, you must have four (4) first-line, Fully Qualified Presidents
Team members in four separate lines of your downline organization.

Five Diamonds Chairmans Club


To achieve this reward, you must have five (5) or more first-line,
Fully Qualified Presidents Team members in five or more separate lines of your
downline organization.

Ten Diamonds Founders Circle


To achieve this reward, you must have 10 or more first-line,
Fully Qualified Presidents Team members in 10 or more separate lines of
your downline organization.

Presidential
Plus Awards
The Presidential Plus
Awards are based on
production (January
Marquis Diamond Ring
through December 500,000 Royalty
Volume). These Override Points
awards are presented
annually at Herbalifes Diamond Watch
1,000,000 Royalty
Extravaganza event. Cartier Tank Watch Gold and Diamond Override Points
250,000 Royalty Watch 750,000
Override Points Royalty Override
Points

17
Qualifications by Team Level
Following is an easy-to-understand graph of qualifications for each team level.

Qualifications Waiting and Earning Periods

Achieve required Royalty


Team Points each month for 3 Waiting Period Earning Period
consecutive months
Global Expansion Team (GET) 1,000 None 12 months from Fully Qualified/Requalified Date
Millionaire Team (MILL) 4,000 2 months 12 months after waiting period is complete
Presidents Team (PRES) 10,000 3 months 12 months after waiting period is complete
PRES 20K (20K) 20,000 3 months 12 months after waiting period is complete
PRES 30K (30K) 30,000 3 months 12 months after waiting period is complete
PRES 50K (50K) 50,000 3 months 12 months after waiting period is complete

Production Bonus Earning % Requirements


Once you have qualified and/or requalified for a particular TAB Team earning % level, the following must
be achieved in each of the earning months to receive a TAB Team Production Bonus (PB on the following
table) during your earning period:

Total Royalty Points Royalty Points Royalty Points Royalty Points Royalty Points Royalty Points
Max Earning Volume Required for Required for Required for Required for Required for Required for
% Level Points Max 2% Max 4% Max 6% Max 6.5% Max 6.75% Max 7%
Required TAB Team PB TAB Team PB TAB Team PB TAB Team PB TAB Team PB TAB Team PB

2% 5,000 1,000
4% 3,000 1,000 4,000
6% 2,500 1,000 4,000 10,000
6.5% 2,500 1,000 4,000 10,000 20,000
6.75% 2,500 1,000 4,000 10,000 20,000 30,000
7% 2,500 1,000 4,000 10,000 20,000 30,000 50,000

18
TAB TEAM PRODUCTION BONUS
PAYOUT GUIDELINES

To help you better understand the TAB Team Production Bonus Payout, weve put together the following guidelines.
When a TAB Team member in your downline earns a TAB Team Production Bonus at a lower % level than you, you will earn
the % difference on their downline. For example, if you earn a TAB Team Production Bonus at the 6% level and your downline
TAB Team member earns a TAB Team Production Bonus at the 2% level, you will earn 6% on that TAB Team member and
the remaining 4% TAB Team Production Bonus on their downline organization down to the next TAB Team Production Bonus
earning member. Your TAB Team Production Bonus earnings below those downline TAB Team earners will depend upon the
earning % of each TAB Team member.
When a downline TAB Team member earns a TAB Team Production Bonus at the same % level as you, you will earn on that
TAB Team member, but you will be unable to earn a TAB Team Production Bonus on their downline.
When a downline TAB Team member earns a TAB Team Production Bonus at a higher level than you, you will be unable to
earn a TAB Team Production Bonus on that downline and their organization.
Remember, to be eligible to receive the TAB Team Production Bonus, your completed TAB Team Production Bonus Application
and Agreement must have been accepted and approved by Herbalife, and all other terms and conditions must be met.

Production Bonus Eligibility Period Examples


Qualification Period Global Expansion Team (GET)
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN
1,000 1,000 1,000 Eligible to earn 2% TAB Team PB from April to March
Royalty Royalty Royalty
Points Points Points Requalification Period from April to March

Qualification Period Millionaire Team


JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN
4,000 4,000 4,000 Waiting
Eligible to earn 4% TAB Team PB from June to May
Royalty Royalty Royalty Period
Points Points Points
Requalification Period from April to March

Qualification Period Presidents Team


JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN
10k, 20k, 30k, 50k
Waiting Period Eligible to earn 6% TAB Team PB from July to June
Royalty Points
x 3 months
Requalification Period from April to March

Production Bonus Requalification


To continue earning your TAB Team Production Bonus, you need to requalify at your team level or above. Heres how you do
just that:

Requalification
To remain at your earning level, simply achieve three consecutive months of Royalty Point requirements (same as original
qualification) every year during your requalification period.

Please note: When you qualify for any Team status, you retain that status regardless of your TAB Team Production Bonus
earning % level (unless you achieve a higher TAB Team status or are demoted as a Supervisor).

If you dont requalify for any TAB Team Production Bonus earning % level during your last requalification period and later qualify
for the same level, you will need to observe the waiting period before you start earning at that level.

Requalification Period
To allow you ample time to requalify and continue to earn your TAB Team Production Bonus, you have a 12-month time frame
from your last Team qualification/requalification date.
19
GLOSSARY OF TERMS

The following terms are used throughout this text. Some have Qualifying Month: The month in which a Distributor
specific Herbalife connotations, so please become familiar achieves the required volume for Supervisor qualification.
with them and make them a part of your vocabulary as quickly Qualifying Supervisor: A Distributor who has achieved
as possible. 4,000 Volume Points in one calendar month. Assuming
that all qualifications are met, they will be recognized as
Commission: The difference between the discounted price
a Fully Qualified Supervisor on the first of the following
paid by the Sponsor and the price paid by the downline
month. A Qualifying Supervisor is eligible to purchase
Distributors. It is also known as Wholesale Profit.
from Herbalife at a temporary 50% discount.
Customer: Anyone who is not an Herbalife Distributor who
Royalty Override: A payment ranging from 1% to 5% made
purchases Herbalife products at retail price.
to Fully Qualified Supervisors on the Monthly Volume of
Distributor: Anyone who purchases an official Herbalife
their three levels of active downline Supervisors.
Distributor Kit (IBP) and submits to Herbalife a valid and
Royalty Points: Used for qualification purposes, this is the
complete Application for Distributorship and whose
sum of a Supervisors Organizational Volume times their
application has been accepted by Herbalife.
royalty earnings percentage.
Distributor Discount Scale: An earned discount of
Royalty Roll-Ups: Herbalife pays Supervisors the full 5% for
35% to 50% which is allowed after reaching specified
each of three active downline Supervisor levels. Royalty
sales goals.
Roll-Ups are paid to the appropriate upline Supervisor(s)
Downline Organization: All Distributors personally
when a downline Supervisor earns less than the maximum
sponsored by you as well as all other persons sponsored
5% Royalty Override payout per level. In these instances,
by them.
the difference between 5% and the Supervisors earning
Earn Base: Base amount assigned to a product on which
percentage (1% to 4%) results in the Royalty Roll-Ups.
earnings are calculated.
Senior Consultant: A Distributor who has qualified to
First-Level Distributor: All Distributors you personally
purchase at 35% to 42% discount.
sponsor are considered your First-Level.
Split Commission: The commission earned from a
Fully Qualified Supervisor: A Distributor who has met all
downline Distributor purchasing at less than 42%
the requirements for Supervisor qualification and is now
discount. A commission of 7% or 17% is first paid to the
entitled to all Supervisor privileges.
first upline Qualified Producer and the remaining 8% is
Lineage: All Distributors who are part of one organization as
paid to the first upline Fully Qualified Supervisor.
a result of sponsoring or being sponsored.
Sponsor: A Distributor who brings another individual into
Production Bonus: A bonus of 2%, 4%, or 6% to 7% on
Herbalife as a Distributor.
downline Organizational Volume earned by eligible members
Success Builder: A Distributor who places an order of 1,000
of the TAB Team who meet certain requirements.
Volume Points at 42% discount.
Profit, Retail: The difference between the discounted
Supervisors Personal Organization: Includes all
product price paid by a Distributor and the retail price paid
Distributors in the Supervisors downline who are at
by a customer.
Distributor, Senior Consultant, Success Builder, Qualified
Profit, Wholesale: The difference between the discounted
Producer and Qualifying Supervisor levels.
price paid by the Sponsor and the price paid by the
TAB Team Member: A Distributor who has met all the
downline Distributors. Also known as Commission.
requirements for GET, Millionaire Team or Presidents
Qualified Producer: A Distributor who accumulates 2,500
Team membership.
personally purchased Volume Points within 1-3 months
and is entitled to purchase at a 42% discount and earn
split commissions. This status can be reached by utilizing
up to 1,000 Downline Volume Points, with the remaining
1,500 as Personally Purchased Volume.

20
GLOSSARY OF TERMS

Upline Organization: Your Sponsor and their Sponsor and Volume, Organization: The volume on which a Supervisor
their Sponsors Sponsor, and so on. is paid a Royalty Override.
Volume, Downline: As a non-Supervisor, Downline Volume Volume, Personal: The volume purchased by you as a
is based on volume which is placed by your downline Fully Qualified Supervisor and all others in your downline
Distributors directly from Herbalife or ordering between organization, excluding any 50% orders by Qualifying
25% to 42% discount. Supervisors and Qualified Supervisors.
Volume, Encumbered: All volume produced by anyone in Volume, Personally Purchased: The volume
your personal organization who has achieved 2,500 Volume purchased directly from Herbalife using your Herbalife
Points or more in one Volume Month. This is volume being Identification Number.
used by them for Supervisor qualification purposes. Volume, Total: The combined total of Personal Volume plus
Volume, Group: Orders purchased at a temporary 50% Group Volume.
discount, by Qualifying Supervisor(s) in a Supervisors Volume, Unencumbered: All volume produced by anyone
personal organization. in your personal organization who has achieved less than
Volume, Matching: The Total Volume a sponsoring 2,500 Volume Points in one Volume Month, and all your
Supervisor must have in a given month to equal or exceed own Personal Volume. Volume that is not used by anyone
the volume achieved by their downline Distributor(s) who else for Supervisor qualification purposes.
are qualifying for Supervisor. Volume Point: A point value assigned to each Herbalife
product that is equal in all countries. Volume Points are
used for qualification and bonuses.

21
THE HERBALIFE
CUSTOMER GUARANTEE

Herbalife guarantees the quality of any product which If, however, a customer requests a refund, then the Distributor
carries the Herbalife name and certifies that the products must complete a Customer Request for Refund Form, a
manufactured for it meet high standards of freshness and copy of which is included in the Sample Forms section of
purity for customer use. this book. The Distributor is to calculate the amount of the
customers refund or credit due, have the customer sign the
We are confident that our customers will find our products
Refund Form, and immediately pay the refund to the customer
satisfactory in every way. However, if for any reason, a retail
or apply their credit to other products.
customer is not completely satisfied with any Herbalife
product purchased from an Herbalife Distributor, the customer The Distributor may then submit the Customer Request
may request a refund from the Distributor within 30 days from for Refund Form, a copy of the customers original Retail
the date the customer receives the product. The customer will Order Form, along with the unused portion of the product, or
be instructed to return the unused portion of the product, or the original product labels, or the empty product containers
the original product labels, or the empty product containers, to Herbalife within 30 days of making the refund to the
along with a copy of the retail receipt/copy of the retail order customer. Herbalife will exchange the returned product with
form, to the Distributor from whom the customer purchased the identical replacement product for the Distributor as soon
the product. The Distributor must offer the customer a full as all the required documentation has been received.
credit toward the purchase of other Herbalife products or a
The Herbalife money-back guarantee does not apply to
full refund of the purchase price.
products purchased by Distributors, whether or not consumed
This guarantee is limited only by the terms of certain specific by them, and this fact must be presented to individuals who
warranties attached to or packaged with certain products become Distributors. However, for Distributors, the company
and does not apply to any product intentionally damaged or maintains a Distributor repurchase policy, according to the
misused. If the retail customer is not satisfied, the Distributor guidelines of the Direct Selling Association, which under
must honor the product guarantee quickly and courteously, certain circumstances may provide for repurchase of
according to the instructions that follow. Distributor kits and marketable merchandise. (Refer to Rule
10-D Inventory Repurchase in the Rules of Conduct and
Distributor Must Honor Guarantee Distributor Policies section of this book, or contact Herbalifes
A Distributor is required to fully complete and provide an Distributor Services Department at 632 555-2828 for more
official Herbalife Retail Order Form with each retail sale made. information.)
It is important for the customer to know how to reach the
Distributor for more products, questions, etc. The Distributor
must maintain a copy of the Retail Order Form for their records
so they can properly follow up with their customer.

22
ORDERING PROCEDURES

This section of the Career Book is designed to acquaint you Clearly indicate order month.
with Herbalifes administration policies, which ensure the Have your Herbalife Number ready.
smooth flow of daily business activity.
Have the name and Number of your Sponsor
Every profitable enterprise establishes clear guidelines for the and upline Fully Qualified Supervisor (FQS).
conduct of its own business. The rules provide the parameters Have shipping method and shipping address, recipients
within which the business operates freely. Many of the rules name and corresponding telephone number (if applicable).
relating to the conduct of business are applied externally,
Provide the appropriate discount percentage.
by government, regulatory bodies, consumer legislation, or
industry codes and practices. In addition to the rules governing Provide method of payment and appropriate details (i.e.,
companies in the United States, other countries and the credit card number, expiration date, etc.
direct-selling industry, Herbalife has developed a set of rules Complete all calculations and totals (prices, discounts,
for the conduct of an Herbalife Distributorship, to ensure Volume Points, and taxes) based on the city to which you
the maximum fairness and protection for all Distributors. are shipping. Please have the correct zip code available.
These rules provide consistency, security, integrity and
Provide the stock number(s), description and quantity of the
honesty, enabling the Company, Distributors and the public
item(s) you are ordering.
to enjoy total confidence in the system and respect for
our industry.

Please read and become familiar with these policies


Mail Orders
and procedures.
All order forms must be completely filled out, with appropriate
Ordering Procedures payment included. Herbalife sells in individual units and packs only
To place your orders via phone, mail or email, or to place and as specified on the pricelist.
pick up your orders in person, please contact Herbalife at
Depending on the method of mail, you should address your
(632) 555-2828.
orders as follows:

Important Ordering Tips


As soon as you have become a Distributor, you may purchase VIA REGULAR MAIL
from your Sponsor, your first upline Supervisor, or directly Distributor Services
from Herbalife. Herbalife International (Phils) Inc
2/F Goodland Building
Once you qualify as an Herbalife Supervisor, you must 377 Sen. Gil Puyat Avenue
Makati City, 1200
always purchase directly from Herbalife. There are several
Philippines
convenient methods you may use to place an order directly
with Herbalife: telephone, mail or in person at an Herbalife
To assure correct and prompt processing of your orders,
Sales or Distribution Center. All orders will be shipped on
make sure they are correctly and completely filled out, with
the next business day, whenever possible, if all moneys
an acceptable form of payment attached. Please do not mail
have cleared. Please remember that our ordering process is cash.
computerized, so once you complete your order it cannot be
adjusted or altered in any way. Therefore, no matter what
Telephone Orders
method you choose to place your order, it is important that
To place your telephone orders, please call the Distributor
you prepare your order in advance to ensure accurate and
Services Department at (632) 555-2828 between the hours of:
speedy processing.
Monday - Friday: 9:30 am - 6:30 pm
All orders must be paid in full, confirmed and processed Saturday: 9:30 am - 3:00 pm
for Herbalife to release the order. Please always have the Sunday: Closed
following information readily available. After payment has cleared, your order will be transmitted.

23
Acceptable method of telephone order payment are: Text Orders
To place your orders via text, simply state your Name, ID
MOTO Credit Cards (VISA, MasterCard, BPI, American
number and your specic orders (product description, quan-
Express and JCB
tity and method of payment) and send to 0908-862-7726.
Direct Bank Deposits/Bank Wire Transfers
You may deposit/wire money directly into Herbalifes Bank Payment Policy
Accounts. We will process your orders as soon as we Please note that all orders must be paid in full, processed
receive information when you make your direct deposit. A and accepted for Herbalife to ship and release the order.
copy of your deposit slip should be sent by fax or mail to The following are acceptable methods of payment:
our Herbalife ofce. Orders will be shipped upon receipt of
conrmation from the bank of full payment. Personal Checks
In addition to the previously listed methods of payment,
Company : Herbalife International Philippines, Inc.
Bank Name : Bank of the Philippines Island (BPI) those who become Supervisors and who have been fully
Location : Ayala, Makati City qualied for 30 days may use personal checks to purchase
Account No. : 0011-1424-19
Purchasers Name : products. A check writing policy of Php 120,000 and Php
ID Number : 60,000 are the maximum amount allowed for TAB mem-
Company : Herbalife Interntional Philippines, Inc.
bers, and Supervisors, respectively.
Bank Name : Metrobank
Location : Dela Rosa-Salcedo Branch
Account No. : 7-607-90307-3 Guaranteed Checks
Purchasers Name :
ID Number : Managers checks, which must be made out to Herbalife
Company : Herbalife International Philippines, Inc. International Philippines, Inc., and must be in Philippine Peso only.
Bank Name : Banco De Oro
Location : Ayala, Makati Guaranteed checks may be used for mail and walk-in orders
Account No. : 360-800332-8 only.

All telephone orders must be placed and fully paid by the close
Most Major Credit Cards
of business day on the designated End-of-Month (EOM)
Visa, MasterCard, BPI, American Express, etc. The credit
day. Please have your order ready before calling the card must be in the name of the purchaser. Credit cards may
Distributor Services Department. be used for telephone, mail, fax and walk-in orders.

All walk-in orders must be placed and fully paid by the close Cash
of business day at the respective Sales or Distribution Center Must be in Philippine peso. Cash may be used for walk-in
on the designated EOM day. Please have your order ready orders only. Please DO NOT mail cash!
before handing it to a Sales Order Representative. You must
have your Herbalife Distributor ID number, photo ID and order Wire Transfers
number with you when you pick up your order. Distributors may purchase products from Herbalife by
bank-to-bank transaction.
Managers checks, most major credit cards, wire transfers or
Wire transfers must be initiated by the designated
cash are the acceptable terms for purchasing products and
End-of Month (EOM) day, and must be received and veried
other materials through the Herbalife Distribution Center.
by the banks report by the 5th of the following month
(regardless of what day the actual EOM falls on).
Fax Orders
You may fax your orders directly to Herbalife ofce. Be You must reference your Herbalife ID Number and order
sure to include your name, Herbalife ID number, shipping number with your transfer.
information if the order is to be shipped or indicate QRC If you wish to use this method, contact Herbalifes
location (Cebu and Davao) where your products are to be Distributor Services Department for the correct procedure.
picked up and specify your method of payment.
Wire transfer orders will be shipped when the correct
payment is received by Herbalife.
Email Orders
You can email your order at PHorderline@herbalife.com.
Shipping Procedures
Payment should be attached as well (i.e., scanned direct
All orders will be shipped on the next business day, whenever
bank deposit slip and MOTO form for credit card).
possible, if all moneys have cleared.

24
When Receiving Your Shipment EOM day is absolutely the last day for us to process your

All Herbalife products are in perfect condition when the order in the current month.
carrier takes possession of the shipments at our Distribution
Wire payments must be initiated by the designated EOM
Center loading docks. Upon receipt of your package, here are
day and must be received by Herbalife NO LATER than
some things to remember:
the 5th of the following month.
Your signature means that you have received your shipment
in a satisfactory manner (unless otherwise specied). Wire transfers can take a minimum of 24 - 48 hours
before we receive bank verication.
Determine the number of boxes your shipment includes,
either by the packing slip or by the number of boxes marked Wire payments must be bank-to-bank transactions.
on top of each box (e.g., 1 of 3, 2 of 3, etc.). Telephone orders must be placed and fully paid by the end
Only sign Received for the number of boxes actually of business day on each countrys specied EOM day.
received. Fax orders must be placed and received with appropriate
Check your shipment for obvious outside damages. (Even payment by midnight on each countrys EOM day.
though there is no apparent damage on the outside of a box, (It is strongly recommended that you keep copies
some damage may have occurred inside.) of all fax conrmations.)

Note any damages and/or box shortages on the carriers Mail orders must be postmarked on or before each countrys
delivery documents. specied EOM day and received by Herbalife NO LATER
than the 5th of the following month. Appropriate payment
must be included with the order.
Shipping Inquiries
For any specic inquiry or problem associated with a Walk-in orders must be placed and fully paid by close of
particular shipment, please call Herbalifes Warehouse business day on the specied EOM day.
Department (632) 555-2817.
All payments for all orders placed on the EOM day must be
processed, accepted and paid in full by the end of that same
Month-End Ordering Guidelines day to count for that months Volume, no matter what day
General International
the EOM actually falls on.
All Herbalife International Sales Order Departments, will be open Herbalife shall not be held responsible for monetary
extended business hours on the designated End of Month transfers that are not deposited to our account by the
(EOM); Distribution Centers will be open regular business specied deadline.
hours that day.
Distributors are responsible for making whatever arrangements
If the EOM falls on the beginning of the next month, necessary to ensure payment is received on time and that
causing a dual volume month, Distributors are responsible
for specifying the correct order month they wish to count adequate credit is available to assure approval of any credit
their volume in. card purchases. If payment is not received by the specied
date, the order will count as the following months Volume.
For additional information on products, qualications,
International orders must be placed on or before the
Marketing Plan, etc., please contact the Distributor Services
shipping countrys End-of-Month date.
Department:
Monday - Friday: 9:30 a.m. - 6:30 p.m.
Saturday : 9:30 a.m. - 3:00 p.m.
Closed Holidays and Sunday

End-of-Month Ordering and Payment Deadlines


The deadlines specied below are set to ensure accurate
payment of Royalty Overrides to each and every Distributor.

All orders MUST be received on or before the End-of-Month


(EOM) day in order to count for that months Volume. The

25
Frequently Asked Questions Once I qualify for earnings, are there any special
procedures to follow?
How to do Business Yes, and they are quite simple. In order to receive your
earnings, you must provide us with your TIN (Tax Inden-
Do I have to wait for my Distributor Application tification Number).
to be processed before placing an order?
Yes, its necessary that your Application is to be Are there any tax issues I should be aware of?
processed. You are entitled to buy Herbalife products Yes, and they are similar to any business you would
from your Sponsor, first upline Fully Qualified Supervi- independently operate. Distributors are solely responsi-
sor, or the Herbalife Sales Order Department (at the ble for the proper reporting of their income and payment
applicable discount) utilizing the Herbalife ID number on of their taxes. Any questions should be referred to the
the Registration Card contained in your International individual Distributors own tax advisor.
Distributor Kit (IBP).
Rules of Conduct and Distributor Policies

How do I place an order? IMPORTANT NOTICE!


Its easy! You may place orders through your Sponsor, Following are the answers to some of the most
upline Supervisor or Herbalife directly. When you commonly asked questions by new Distributors regard-
become a Supervisor you must purchase directly from ing Herbalifes Rules of Conduct and Distributor
Herbalife. It is important for you to have certain informa- Policies. Please carefully review the Rules of Conduct
tion prepared prior to placing an order directly with and Distributor Policies section in this book, which will
Herbalife. You may place orders with Herbalife by provide you with the full details. These Rules of
telephone, fax, mail, text or via our email: Conduct and Distributor Policies have been established
PHorderline@herbalife.com . for your protection. They represent the code of ethics
by which all Herbalife Distributors must operate.

May I go to the Distribution Center and pick-up We encourage you to read and understand them, so you
are fully aware not only of your own obligations, but also
the products myself?
of your rights as an Herbalife Distributor. We believe
Absolutely! You may either place your order with our
Herbalifes products and Sales and Marketing Plan are
Sales Order Department and specify that you will pick it
the best in the industry. We also believe in our Distribu-
up in person, or you can simply go to Distribution
tors and in supporting them by working together to
Center, place and pay for your order there, and pick-up
uphold the highest possible ethical standards. We are
the products at the same time.
committed to maintaining the integrity of Herbalife, its
Sales and Marketing Plan and its global distribution
network of Distributors.
May I call Herbalife directly with questions?
Of course! Were here to assist you in any way possible. What are the age requirements for becoming a
We always encourage you to first consult your
Distributor?
IBO/Career Book, and to work closely with your Sponsor
An Applicant must be at least 18 years of age to become
and upline Supervisor, since they have a great deal of
an Herbalife Distributor and to conduct business in the
field experience. However, if we may assist you, please
Philippines. However, a minor Distributorship is
call our Distributor Services Department directly at (632)
allowed, under certain conditions. Please refer to Rule
555-2828.
No. 3 in the Rules of Conduct & Distributor Policies
section in this book for full details.

How quickly will my order be processed and how May my spouse and I have separate Distributor-
long will it take to reach me? ships?
Usually it is one to two days for all major cities and three Married couples may have only one Distributorship.
to four days for those outside the coverage area. Married couples wishing to become Distributors
together, must complete and sign a single Distributor
Application, thereby having only one Sponsor. It is very
Why do I have to pay an 8% packaging and handling important for new Distributors to note that an individual
charge? may have only one Herbalife Distributorship and should
A great deal of administrative time and labor goes into never sign more than one Distributor Application.
processing, handling and marketing. Charging by prod- (Please refer to Rules No. 4 and No. 5 in the Rules of
ucts ordered is the fairest to cover these costs. Conduct and Distributor Policies section of this book
for full details.)

26
May I submit my Distributor Application in the name Wear the Button
of a Corporation or Partnership? You become a walking advertisement.
The long-term success of Herbalifes Sales & Marketing Wear or use or any Herbalife item that will attract
Plan has been based on the entrepreneurial spirit of people to talk to youthis makes conversation easy.
individuals. In order to help protect the integrity of the
Sales and Marketing Plan, Herbalife only accepts
Distributor Applications in the name of individuals. Talk to People
(Please refer to Rule No. 6 in the Rules of Conduct and When they ask, tell your weight-management success
Distributor Policies section of this book for full details). story or your income success story.
Explain the products and business opportunity.
Explain how they can improve their health and also
What is the relationship with my Sponsor? make immediate profits.
The relationship between a Distributor and their Spon- Talk to people you know.
sor is the foundation of Herbalifes Sales & Marketing Talk to everyone.
Plan. Many Sponsors spend a significant amount of time
locating new Distributors, training and working with
them over a period of time. (Please refer to Rule No. 11 May I export the products?
in the Rules of Conduct and Distributor Policies Regulations vary from country to country in which we
section of this book for details regarding the responsi- are officially open. Each country has its own line of prod-
bilities of a Sponsor.) ucts, literature and promotional items specific to each of
these countries. Distributors may only bring products
approved for a specific country within that country.
May I sell Herbalife products anywhere in the world? Distributors may not bring products from one Herbalife
As an Independent Herbalife Distributor you may spon- country to another, unless approved for sale there.
sor Distributors, train and build your downline business
in any of the countries where Herbalife is officially open.
Please note, Distributors may only sell products Where can I get more training on the Herbalife
approved for a specific country within that country. They products and selling methods?
may not bring products for sale. Permissible Herbalife You have a multitude of fantastic choices! Your Sponsor
business activities vary in each country, depending on and/or upline Supervisor should be able to assist you,
local laws. Please contact Herbalifes Distributor and we always suggest you contact them first. There
Services Department for detailed information on a are many training sessions held throughout the world
specific countrys rules. Officially, opening a country is every year, and by clicking on MyHerbalife.com, you can
an involved and complicated process. All countries have access training and business building tools 24/7. Some
rules and regulations regarding the manufacture, of our websites include:
labeling and sale of products and other regulations with
which we must comply. Therefore, we cannot allow the
sale of our products in a country in which we are not yet www.Herbalife.com
officially open. Additionally, country openings will be Herbalife's official website establishes Herbalife as the
delayed if government officials find that our products leading weight loss, targeted nutrition and outer nutri-
are being improperly imported into that country. For tion site for information, education and retail/business
these reasons, we consider violations could result in the opportunity lead captures.
immediate termination of a Distributorship. Please see
Rule Nos. 8-D and 21-A in the Rules of Conduct &
Distributor Policies section of your IBO/Career Book www.MyHerbalife.com
for complete information. The primary business management and success
resource website for Herbalife Distributorsoptimizing
recruitment, retention, retail and community. Login
How do I retail the products? requires Distributor ID and PIN Code.
Retailing the Herbalife products will be one of the most
important keys to your success! As Herbalifes Founder
and first Distributor Mark Hughes always stressed, use
the products, wear the button and talk to people. You
will develop your own selling style, which might include
talking to your circle of influence, distributing flyers,
conducting surveys and/or participating in seasonal
promotions. Your Sponsor has the field experience to
provide you with the proper training.

27
www.HerbalifeCentral.com Herbalife Worldwide Offices
An administrative website exclusively for all Herbalife Listed on the next pages are the addresses, phone
Supervisors worldwide. numbers and hours of operation for Herbalifes Home
Office, Operations Home Office and U.S. Distribution
and Sales Centers. Herbalife Distributors may order
www.HerbalifeFamilyFoundation.org products or literature to be shipped from any of our
This web site is dedicated to the Herbalife Family Foun- Worldwide Distribution Centers. However, no material
dation. can be shipped across international boundaries. Please
contact your local Distributor Services Department to
www.herbalifesports.com place an international order. For information regarding
Contains information on Herbalife sports nutrition and Herbalife's Distribution Centers throughout the world,
affiliations. please refer to the listing on MyHerbalife.com, or
contact the Distributor Services Department. If you
have any questions or require assistance placing an
Herbalife Broadcasting Network order, please call Herbalifes Distributor Services
There is also the Herbalife Broadcast Network (HBN), Department or the Distribution Center nearest you.
which features fast, high-quality audio and video
streaming to anyone with Internet access, 24 hours a
day.

HBN offers:

Exciting product launches.


Live question-and-answer session with top Distribu-
tors and Herbalifes Doctors.
House-Party training.

What is Herbalifes Customer Refund Policy?


Herbalife products have a 30-day money-back guaran-
tee for the retail customer, from the time the product is
received. Distributors must respond quickly and courte-
ously when the retail customer requests this guarantee
be honored. The Distributor may offer the retail
customer a choice of a full refund of the purchase price
or full credit for replacement of Herbalife products, and
the Distributor must honor the retail customers choice.

Does Herbalife have specific policies and rules


regarding advertising and promotion?
The integrity of Herbalifes Sales & Marketing Plan, and
legalities make it necessary for us to enforce important
rules and policies regarding advertising and promotion.
We are confident that you will find these rules and
policies protect you and your business as much as they
protect Herbalife. Distributors may produce their own
ads or flyers, provided they follow all of Herbalifes rules
for advertising. It is the Distributors responsibility to
ensure they are complying with these rules. If you have
any questions regarding our advertising guidelines,
please contact Herbalifes Distributor Services Depart-
ment. (Additionally, please refer to Rules No. 22, 23, 25
and 26 in the Rules of Conduct and Distributor
Policies section of this book for full details).

28
Herbalife International of America, Inc. Memphis Distribution Center
Worldwide Corporate Headquarters 5025 Crumpler Road
800 West Olympic Boulevard, Suite 406 Memphis, TN 38141
Los Angeles, CA 90015, USA Hours: Monday - Friday: 8:00 a.m. - 7:00 p.m. (CST)
Main Number: 310-410-9600 Closed Saturday and Sunday
Hours: Monday - Friday: 8:30 a.m. - 5:30 p.m. (PST)
Main Number: 901-795-5056
Closed Saturday and Sunday
Main Fax: 901-547-2105
Herbalife International of America, Inc.
Operations Home Office Dallas Sales Center
950 West 190th Street 8105 North Beltline Road, Suite 100
Torrance, CA 90502 Irving, TX 75063
Main Number: 310-410-9600 Hours: Monday - Friday: 10:00 a.m. - 7:00 p.m. (CST)
Hours: Monday - Friday: 8:30 a.m. - 5:30 p.m. (PST) Saturday: 10:00 a.m. - 3:00 p.m. (CST)
Closed Saturday and Sunday Closed Sunday

Main Number: 214-441-3333


Sales Order Department
Main Fax: 214-441-3338
Hours: Monday - Friday: 9:00 a.m. - 6:00 p.m. (PST)
Saturday: 6:00 a.m. - 2:00 p.m. (PST) Phoenix Sales Center
EOM: 9:00 a.m. - 12:00 a.m. (PST) 1606 E. University #109
Holidays: 9:00 a.m. - 2:00 p.m. (PST) Phoenix, AZ 85034
or Closed Hours: Monday - Friday: 10:00 a.m. - 7:00 p.m. (PST)
Closed Sunday Saturday: 10:00 a.m. - 3:00 p.m. (PST)
Sales Order Department: 866-866-4744 (All orders) Closed Sunday

Main Number: 602-358-2066


Distributor Relations Department Main Fax: 602-384-2180
Hours: Monday - Friday: 9:00 a.m. - 6:00 p.m. (PST)
EOM: 9:00 a.m. - 6:00 p.m. (PST) Des Plaines Sales Center
Closed Holidays, Saturday and Sunday 200 Howard Avenue, Suite 232
Distributor Relations: 866-866-4744 Des Plaines, IL 60018-5910
Distributor Relations Fax: 310-258-7019 Hours: Monday, Wednesday and Friday:
10:00 a.m. - 6:00 p.m. (CST)
TTY Assistance Tuesday and Thursday: Noon - 8:00 p.m. (CST)
TTY User: 800-503-6180 Saturday: 10:00 a.m. - 3:00 p.m. (CST)
Hours: Monday - Friday: 9:00 a.m. - 6:00 p.m. (PST) Closed Sunday
Closed Saturday and Sunday Main Number: 847-298-9533
Main Fax: 847-298-9710
Los Angeles Distribution Center (LADC)
930 E. 233rd St., Carson, CA 90745
Hours: Monday - Friday: 9:00 a.m. - 7:00 p.m. (PST)
Saturday: 9:00 a.m. - 5:00 p.m. (PST)
Closed Sunday

Main Number: 310-952-0100


Main Fax: 310-952-0111

29
Bronx Sales Center Cebu City QRC
2359 Hollers Avenue Unit 4 Cebu Doctors University Hospital,
Bronx, NY 10475 Medical Arts Building 1,
Hours: Monday, Wednesday and Friday:
Osmea Boulevard, Corner M.P. Yap Street,
10:00 a.m. - 6:00 p.m. (EST)
Up Town, Cebu City
Tuesday and Thursday: Noon - 8:00 p.m. (EST)
Saturday: 10:00 a.m. - 3:00 p.m. (EST)
Closed Sunday Quick Response Center
Phone/Fax Number: 032 238 4763
Main Number: 718-708-7020
Hours:
Main Fax: 718-708-7023
Monday - Friday 9:30 am - 6:30 pm
Saturday 9:30 am - 3:00 pm
Tracy Sales Center
470 West Larch Road, Suite 10
Tracy, CA 95304 Davao City QRC
Hours: Monday and Wednesday: Alvar Freight Forwarding Company
Noon - 8:00 p.m. (PST) Unit 24 CVA Building
Tuesday, Thursday and Friday: J.P. Laurel Avenue
10:00 a.m. - 6:00 p.m. (PST) Davao City
Saturday: 10:00 a.m. - 3:00 p.m. (PST)
Closed Sunday
Quick Response Center
Main Number: 209-832-4110 Phone/Fax Number: 082 305 8770 / 082 221 4157
Main Fax: 209-833-3650 Hours:
Monday - Friday 9:30 am - 6:30 pm
Houston Sales Center Saturday 9:30 am - 3:00 pm
4702 N. Sam Houston Pkwy. W., Suite 130
Houston, TX 77086
Hours: Monday, Wednesday and Friday:
10:00 a.m. - 6:00 p.m. (CST)
Tuesday and Thursday: Noon - 8:00 p.m. (CST)
Saturday: 10:00 a.m. - 3:00 p.m. (CST)
Closed Sunday

Main Number: 281-895-8193

30
Sample Forms

31
SAMPLE FORMS
The following pages contain samples of forms which you
may be required to use to communicate with Herbalife as
you conduct your business. They are included to help you
become familiar with them, and to assist you in
completing them. Please review them and become
familiar with their use.

Downloadable, printable forms are also available online at


MyHerbalife.com. by clicking My Documents and
Policies/Distributor Policies

Table of Contents

Wholesale Product Order Form....................................................... 33


Supervisor Qualification Form........................................................ 34
Retail Order Form............................................................................... 35
Change of Address Form................................................................... 36
TAB Team Production Bonus Application and Agreement....... 37
Customer Request for Refund Form................................................ 38
Electronic Fund Transfer (EFT)........................................................ 39
Application for International Distributorship............................... 40
Agreement of Distributorship.......................................................... 41
MOTO Authorization Form................................................................ 42

32
PHILIPPINES DISTRIBUTOR
WHOLESALE ORDER FORM
HERBALIFE INTERNATIONAL PHILIPPINES, INC.
Ground Floor, GoodlandBuilding
377 Sen. Gil Puyat Avenue Order Date:
1200 Makati City, Philippines Order Month:

MONDAY - FRIDAY 9:30am - 6:30pm Distributor Services Phone #: 632 555-2828 Order #
SATURDAY - 9:30am - 3pm Distributor Services Fax #: 632 899 5005 / 325 4725
Purchased By 1 Shipping Instructions 4
Pick-Up Freight 3% Pick - Up QRC 2%
Name (P 300 minimum) (P 300 minimum)
Herbalife ID No Ship To 5
Name
Fully Qualified Supervisor 2 Address

Name Contact #
Herbalife ID No Payment Method 6
Cash Creditcard Personal check
Qualifying Supervisor - Temporary 50% 3 Wire transfer Direct depost
Bank
Name Card Type Exp. Date (mo/yr)
Herbalife ID No
CreditCard No.
Discount % *Checks accepted ONLY from Qualified Supervisors of 30 days or more
A B C D

Total Total Arts of


Stock P roduct Name Volume Full Wholesale Promotion
No Qty Points Retail Price & Literature

Tota ls A B C D

PLEASE COMPLETE FOR THIS ORDER


Wholesale Total (Total of C + D) E
Volume Points for this Order Package & handling.(8% x Total of B) F
Standard Freight (3% x Total of B) G
Volume Points from previous Order
QRC Standard Freight (2% x Total of B) H
Subtotal (E + F + G + H) I
Volume Points for this Month
VAT ( I X ) J
Total Amount Due
Total Amount Paid

*Literature items are not subject to 8% Package and Handling. THESE PRODUCTS ARE INTENDED FOR RESALE ONLY
*ALL PRICES ARE IN PHILIPPINE PESO I received the above in good order and condition.
ORDR# 5002-RP-02
REVISED 09/2011- DS DEPARTMENT Si g n a t u r e : Da t e :
SUPERVISOR QUALIFICATION FORM
Please mail/fax this completed form
using the information below: th
DEADLINE OF SUBMISSION: Every 5 of the following month.
Herbalife International Philippines, Inc.
G/F Goodland BUILDING
377 Sen. Gil Puyat Avenue,
Makati City 1200 PLEASE PROVIDE THE ACTUAL MONTH OF QUALIFICATION
Distributor Services: (632) 555-2828 AND A COPY OF DISTRIBUTOR APPLICATION TO UPDATE
Fax: (632) 899 5005
YOUR DOWNLINE ON TIME.

CHECK THE CORRECT BOX:


ONE-MONTH TWO-MONTH QUALIFYING
QUALIFICATION QUALIFICATION WITH ORGANIZATION

1-Month Qualification FIRST MONTH Did your downline qualify with their organization?
Achieve a minimum of 4,000 Achieve a minimum of 2,500 Volume Points in one month Please list below the names, IDs# and unencumbered
Volume Points in one month. Volume Points of the Distributors qualifying in this
SECOND MONTH organization.
Achieve a minimum of 2,500 Volume Points in one month.

ONE
DISTRIBUTOR
50% status applies on the 1st of the month following the
completion of your two-month qualification.
2 OR MORE
ONLY WHO DISTRIBUTORS WHO
QUALIFIED TO QUALIFIED TO
ONE APPLICATION FOR SUPERVISOR LEVEL.
SUPERVISOR EACH MONTH
LEVEL.
If there are more Distributors qualifying in this organization, please add to the chart as appropriate, and attach additional Distributor information
(i.e. Name, ID# and Volume Points) or complete a new form. Please complete a separate form for each new leg qualifying.

Fully Qualified
Supervisor Name
Herbalife ID Number
Check 1 box for each DS qualifying. Telephone Number

1st Level
1st Level INDICATE THE CORRECT ID NUMBER.
Distributor Name
ONE MONTH
Herbalife ID Number
1st Month TWO-MONTH
Contact Number
2nd Month TWO-MONTH

2nd Level
2nd Level INDICATE THE CORRECT ID NUMBER.
Distributor Name
ONE MONTH
Herbalife ID Number
1st Month TWO-MONTH
Contact Number

3rd Level INDICATE THE CORRECT ID NUMBER.


3rd Level Distributor Name
ONE MONTH Herbalife ID Number
1st Month TWO-MONTH Contact Number

4th Level
4th Level INDICATE THE CORRECT ID NUMBER.
Distributor Name
ONE MONTH
Herbalife ID Number
1st Month TWO-MONTH
Contact Number
2nd Month TWO-MONTH
RETAIL ORDER FORM DESCRIPTION OF GOODS

If you cancel, you must return to the seller, in substantially as good condition as when received, any goods delivered
Ground Floor Goodland Bldg., 377 Sen. Gil Puyat Ave.,
1200 Makati City, Philippines
to you under this contract or sale; or you may, if you wish, comply with the instructions of the seller regarding the
Tel: 555-2828 Fax: 899 5005 return shipment of the goods at the sellers expense and risk.
DATE
If you make the goods available to the seller and the seller does not pick them up within 20 days of the date of your
notice of cancellation you may retain or dispose of the goods without any further obligation. If you fail to make the
goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable
D I ST RI BUTO R
for performance of all obligation under the contract.
NAME
To cancel this transaction mail or deliver a signed copy of this Cancellation Notice or any other written notice, or
ADDRESS send a telegram to:

CITY PROVINCE Herbalife Distributor

POSTAL CODE TELEPHONE(_____) Distributor Address

Date: Buyers Signature


C US TOM E R
HERBALIFE REFUND POLICY
NAME

ADDRESS

CITY PROVINCE

TELEPHONE(_____) FREE DEMONSTRATION


POSTAL CODE

PLEASE ARRANGE TO GIVE A FREE HOME DEMONSTRATION


QU AN TI TY DES CRIP TION OF GOO DS UNIT PRICE
NAME
PHONE
ADDRESS
CITY PROVINCE

NAME
PHONE
ADDRESS
CITY PROVINCE

I understand that this order may be considered as an invitation to call upon me from time to time, with the
understanding that will be under no obligation to buy.

CUSTOMERS SIGNATURE
CUSTOMERS SIGNATURE
*VAT is applicable only if the Distributor making the sale is VAT registered.
Reproduction of this page in whole or in part is illegal. 2011 HERBALIFE INTERNATIONAL, INC. 5001-RP-01 Rev. 9/99
HERBALIFE INTERNATIONAL PHILIPPINES, INC.
Ground Fl oor, Goodl a nd Bu ild in g
377 Sen. Gil Puyat Avenue, CHANGE OF ADDRESS
1 200 Ma k a t i C i t y Phi l i pp in e s

If you wish to request a change of address the following procedure must be followed:
Do you wish to change your ( please check):
* Complete this form
* Mail/Fax this form to: Herbalife International Philippines, Inc. E-Mail Address
Mailing Address
Ground Floor, Goodland Building
Permanent Address
377 Sen. Gil Puyat Avenue If this is a change to your country of permanent address. Please
1200 Makati City Philippines contact Distrubutor Relations, as you will need to supply additional
documentation for this change to be processed.

Allow at least ten days from the date you send this form for the requested change to be made by Herbalife. All changes will be effective immediately upon
completion of the processing of this form by Herbalife.

Personal Information

Last Name First Name Middle Name

Herbalife ID No.

Previous E-Mail Address

New E-Mail Address


Previous Mailing Address New Mailing Address

Country Country

Street Address Street Address

City State Zip code City State Zip code

Country Code Area Code Day Phone Country Code Area Code Day Phone

Area Code Evening Phone Area Code Evening Phone

Area Code Fax Area Code Fax

Previous Permanent Mailing Address New Mailing Permanent Address

Country Country

Street Address Street Address

City State Zip code City State Zip code

Country Code Area Code Day Phone Country Code Area Code Day Phone

Area Code Evening Phone Area Code Evening Phone

Area Code Fax Area Code Fax

Your Signature: Date:


Distributors have Herbalifes permission to duplicate this document
HERBALIFE INTERNATIONAL PHILIPPINES, INC. All rights reserved.
TAB TEAM PRODUCTION BONUS
APPLICATION AND AGREEMENT
HERBALIFE INTERNATIONAL PHILIPPINES, INC.

G/F Goodland BLDG. 377 Sen. Gill Puyat Ave.

Makati City, 1200 Philippines

Distributor Services Dept. Tel. No. (632) 555-2828

Distributor Services Dept. Fax No. (632) 899-5005

Please complete the following information which is required in order to be eligible to compete for TAB Team Production
Bonuses and any other grants from Herbalife International. This application must be received and approved by Herbalife
International before any TAB Team Production Bonuses can be granted.
Please Print

Last Name First Name Middle Initial

I.D. No Spouses Name

Current Mailing Address

City

Telephone (day) Telephone (evening) Fax No. Taxpayer Identification Number (TIN)

AGREEMENT
1. In order to qualify to receive the TAB Team Production Bonus, and to protect the integrity and loyalty of the
Herbalife International Business, I agree that:
A. I have been and will remain in full compliance with all Herbalife International rules and regulation.
B. I cannot recruit any Herbalife Distrubutor in anyway through any entity (whether my own or someone elses)
to join any other direct sales or multi-level marketing system.
1. Please check the following choice applicable to you:
A. I am not in any other multi-level company at this time and will not join another multi-level company while participating
in the Production Bonus Program.
B. I am currently in one or more multi-level companies. I agree that I will not attempt to recruit any Herbalife Distrubutor
in anyway through any entity (whether my owner someone elses) to join any other direct sales or multi-level marketing
program.
1. I understand that the above prohibition (1B) includes me and my spouse, acting directly though any company or entity
which I or my spouse may control or in which either or us have an interest.
1. I understand and agree that if I violate any of the rules listed above. Herbalife has the right not to pay me the TAB Team
Production Bonus and not to pay me any other monies for which I may be otherwise qualifed, and may terminate my
Distributorship.
1. Herbalife International, at its sole discreation may disqualify a Distributor from receiving the TAB Team Production Bonus.

Agreed:
FOR OFFICIAL USE ONLY
Distributors Signature Date

Spouses Signature Date

Distribution: Original to Herbalife International (Headquarters)


Blue copy to Herbalife Philippines
37
Yellow copy for your record
H E R B A L I F E I N T E R N AT I O N A L P H I L I P P I N E S , I N C .
CUSTOMER REQUEST FOR REFUND
G/F Goodland Building
377 Sen. Gil Puyat Avenue,Makati City, 1226 Philippines Mail to your nearest Herbalife Distribution Center
Distributor Services Dept. Tel. No. (632) 555-2828
Distributor Services Dept. Fax. No. (632) 899-5005
Date:

CUSTOMER: CUSTOMER:
Name: Name:
Address: Address:
Address: Address:
City: City:
Province: Province:
Postal Code: Telephone: Postal Code: Telephone:

REFUND INFORMATION CUSTOMER:

I request refund for purchase price of Name:

In the amount of: P Herbalife ID Number

I herewith return the unused portion ( 3/4 1/2 1/4) of


For the following reasons: the product along with my receipt / copy of the retail order form to
the Distributor for return to the Company as required under the 30-
Day Money-Back Guarantee after trying the product for: 1 week
or less; 2 weeks; 3 weeks; 4 weeks.

Refund acknowledged in the amount of: P Customers Signature:

THIS FORM IS NOT VALID WITHOUT A COPY OF THE RETAIL ORDER FORM / INVOICE
This form will properly help us to make an audit of your customers by calling them to see exactly what some of the problems have been. This
will help us find out what we can do as a company to further help our customers, our company growth, and most of all you, the Distributor,
to better service your customer in the field and to build a bigger and better repeat business for your future.

THIS FORM IS NOT VALID WITHOUT A COPY OF THE RETAIL ORDER FORM / INVOICE
I certify that I have refunded the above stated amount to the customer. Unused portion of the product 3/4 1/2 1/4 and customers
copy of retail sale/copy of retail order form, is hereby returned for replacement in kind.

Distributors Signature Date

THIS FORM IS NOT VALID WITHOUT A COPY OF THE RETAIL ORDER FORM / INVOICE
This form must be completely and properly filled out, signed, and returned together with the unused portion of the product and product
containers, along with customers receipt/copy retailer order form, to the Distribution Center within thiry (30) days following the refund.

THIS FORM IS NOT VALID WITHOUT A COPY OF THE RETAIL ORDER FORM / INVOICE
Unused portion of product and customers retail receipt/copy of retail order form have been received by the sales center within thirty (30)
days following refund to customer and product has been replaced in kind.

DESCRIPTION OF PRODUCT SHIPPED BY PICK-UP

Warehouse Clerk: Date:


30-DAY MONEY-BACK GUARANTEE

Distributors have Herbalifes permission to duplicate this document. Distribution: Send copy to Herbalife. Keep original copy for you records.
2011 HERBALIFE INTERNATIONAL, INC. / All rights reserved.

38
BANK INFORMATION FORM
Herbalife International Philippines, Inc.
377 G/F Goodland Bldg., Sen Gil J. Puyat
Ave. Makati City 1200
Distributor Services Tel: (632) 5552828
Distributor Services Fax: (632) 8995005
PHILIPPINES ONLY

If you wish to receive your Philippine Herbalife earnings through Direct Deposit (Electronic Fund Transfer (EFT)) the following procedures must be followed:
Complete this formin BLOCK letters
Mail or fax this form using the information above
Attach a bank statement, bank book front page or deposit slip for verification.
Your account Holder Name should reflect the same information that is currently stored in the Herbalife system.
All changes will be made upon completion of this form and processing by Herbalife. Please allow 10-14 business days for processing.
Note: If you are already set up for EFT and need to make changes to any of your banking information, please contact Herbalife Distributor Services.
Please consult the RP Career Book/IBO for complete information on necessary documents required to receive Herbalife earnings.

Please check the box that applies


I have not previously supplied bank account information to Herbalife International Philippines, Inc.
I would like to change the bank account information which I previously supplied to Herbalife International Philippines, Inc.

Earnings Payment Option: Direct Deposit (EFT) Check

Distributor Information

Herbalife ID. No. Philippine ID. No. (please fill in passport # and country of issue, SSS #, Drivers License No, PRC)

Last Name

First Name

Mobile Phone Home Phone

Please deposit my future RP (local) Herbalife earnings (if any) to the bank account in RP I have listed below.

Account Holder Name Must Be The Same As Your Checks Payable Name (if any)

Bank Name

Bank Number Branch Number Account Number


All personal data provided on this Form shall be treated as confidential by Herbalife and Herbalife will take reasonable steps to ensure that the information collected from you remains secure. However, since no data
transmission can be guaranteed 100% secure, Herbalife shall not be held responsible for any loss, damage or harm done or suffered as a result of any breach of confidentiality relating to the information you provided to
Herbalife.

The information provided in this Form shall be used for internal purposes in relation to transmitting funds to you through the EFT. Herbalife may also use the information to update its other records or it may be necessary
from time to time for certain information about you to be disclosed to other offices of Herbalife and its affiliates, agents or third parties for purposes relating directly or indirectly to your distributorship. Such information may,
if required, be sent to parties outside Philippines. If you have any questions regarding the foregoing, please contact Distributor Services at the number above.

By completing this form, signing below and faxing or mailing it back to Herbalife, I authorize Herbalife to deposit my net earnings entitlement and any other sums due to me in the bank account identified above. This
authorization shall remain valid, effective and binding on me until and unless revoked by me in writing, via fax/mail and such revocation has been received by Herbalife. I understand and agree that Herbalife shall have no
liability whatsoever for any incorrect information provided by me in this Form and for any failure of any deposit to reach my account in a timely and accurate manner, except that Herbalife will fully cooperate with me to
rectify such error if the error was due to Herbalife's fault.

I have read and understand the above terms. Accepted and declared by:

Applicants Signature: Date:


Distributors have Herbalifes permission to duplicate this document. Bank information form_RP -E050707 (2)
05/07
ONLINE CODE: LC33BE IDENTIFICATION NUMBER

37204469
HERBALIFE INTERNATIONAL PHILIPPINES, INC.
Ground Floor Goodland Bldg., 377 Sen. Gil Puyat Ave.,
1200 Makati City, Philippines
Distributor Services Dept. Tel. No. (632) 555-2828 The number above is your Herbalife ID
Distributor Services Dept. Fax. No. (632) 899-5005 APPLICATION FOR INTERNATIONAL DISTRIBUTORSHIP Number once your Application is
Email Address: PHorderline@herbalife.com accepted.
Application must be completed accurately and in its entirety in order to be considered by Herbalife International

APPLICANT INFORMATION
Last Name First Name Middle Initial

Street Address (P.O. Box/Rural Route Number) If P.O. Box indicated, Legal/Fiscal Residence address must be completed below.

City Province ZIP Code

Country Code Area Code Day Phone Area Code Evening Phone Area Code FAX

Area Code Mobile Phone

Email Address (if applicable) Your email address must be unique and not shared by another Distributor. By providing your email address, you have consented to receive business-related email communications from Herbalife.

Applicants Social Security Number or Spouses Social Security Number or


Date of Birth (month-spelled out) (day) (year) (age) Individual Taxpayer Identification Number Individual Taxpayer Identification Number

Spouses Last Name First Name Middle Initial

c/o - In care of name ( If applicable). If completed, Legal/Fiscal Residence Address must be completed below.

LEGAL /FISCAL RESIDENCE ADDRESS (IF DIFFERENT FROM ABOVE)


Street Address (cannot be a P.O. Box)

City State ZIP Code

Country Country Code Area Code Phone Number

SPONSORS INFORMATION SUPERVISORS INFORMATION

Sponsors Name (print) Supervisors Name (print)

Phone Phone

Sponsors Herbalife ID Number Sponsors Herbalife ID Number

AGREEMENT OF DISTRIBUTORSHIP

1. I apply to become an independent Distributor of Herbalife products on the terms and conditions set forth below and on the back of this form, as well
as the documents which are expressly incorporated into this Agreement of Distributorship. I will become a Distributor only when this Application for
Distributorship is accepted by entering it into Herbalife records at Herbalifes office in the Philippines, in its sole and absolute discretion. Until then, I
am granted a provisional license to buy and sell Herbalife products.
2. If my spouse or I have previously owned or assisted in an Herbalife Distributorship, I will fill out the following:
Distributorship ID/Name/Application Date:___________________,________________, ____/___/ ___. Date of last activity in connection with that Distribu-
torship___/___/___. I acknowledge that the Rules of Conduct and Distributor Policies require a one-year period of inactivity following:
(a) non-payment of the Annual Processing Fee or (b) resignation of any prior Distributorship, and I represent and warrant to Herbalife that such period
has passed.
I also acknowledge that my spouse and I may not operate an Herbalife Distributorship other than this Distributorship for which we are
applying. Failure to observe the period of inactivity may result in reactivation of the prior Distributorship and/or extension of the waiting
period required prior to becoming eligible to sign an Application under a new Sponsor.
Additionally, any Application processed prior to the completion of the waiting period may be deemed an invalid Distributorship. The cor-
rective measure applied to protect the lines of sponsorship can cause significant lineage and monetary adjustments or fines, as well as the
termination of the invalid Distributorship, all within the sole and absolute discretion of Herbalife.
3. I hereby represent, warrant and agree that I:
a. Have received and have reviewed thoroughly the contents of a previously unopened Herbalife International Business Pack (IBP) or Mini IBP.The
Mini IBP is the basic package containing only explanatory materials and forms and products sample packages. The IBP includes Herbalife products
in addition to the materials and forms in the Mini IBP.
b. Am not relying upon any representations as to the financial results I might achieve.
c. Am aware that the only required purchase to become, suceed or advance as an Herbalife Independent Distributor is the Mini IBP.

(For additional important terms and conditions, see the back of this form).

Applicants Signature:
I hereby agree to be bound by the terms set forth above and on the back of this form. Month Day Year

White- Herbalifes copy FORM 4010-US-33 REV04/11


Distribution: Pink- Herbalifes copy Blue- Sponsors copy Yellow- Supervisors copy
Reproduction of this page in whole or In part is prohibited. 2009 Herbalife International Philippines, Inc. All rights reserved.
AGREEMENT OF DISTRIBUTORSHIP (CONTINUED)

4. The Herbalife International Business Pack (IBP), contains (among other things) the Rules of Conduct and Distributor Policies,
the Sales and Marketing Plan, Ordering Procedures and Sample Forms. Those documents and such other rules and policies as
Herbalife has published, or in the future may publish, together with such modifications and amendments as Herbalife shall make
from time to time in its sole and absolute discretion (collectively, the Rules), are each hereby incorporated into this Agreement of
Distributorship (each in its then most recently published form).
5. The term of my Distributorship will be annual, renewable from year to year thereafter, subject to procedures, requirements and
processing fees as Herbalife shall determine in its sole and absolute discretion. I may cancel the Distributorship at any time by
notifying Herbalife in writing that I wish to do so. Following termination of my Distributorship, I have the right to resell to Herbalife
unused and resalable products purchased from Herbalife and unused and resalable portions of the IBP, subject to the limitations,
terms and conditions set forth in the Rules.
6. Herbalife may terminate my Distributorship if it determines I have violated this Agreement (including without limitation the Rules or
applicable law). It may suspend or take other action regarding my Distributorship, in its sole and absolute discretion subject only to
the limitations explicity set forth in the Rules.
7. As an Herbalife independent Distributor:
a. I will use my best efforts to promote the sale of Herbalife products to consumers in a manner that enhances the reputation of Herbalife. My
success wil only come from my sales of Herbalife product for consumption and those of persons I have sponsored, directly or indirectly.
b. I will not engage in any deceptive, unfair or illegal practice. I will indemnify, defend and hold harmless Herbalife from any cost
or liability relating to any breach of this Agreement or violation of applicable law. Herbalife may offset against amounts which would
otherwise be due to me reasonable amounts to cover such indemnity.
c. Herbalife shall set the mandatory retail and wholesale selling prices for Herbalife products. Distributors shall sell the products
of Herbalife International Philippines, Inc. at those prices as specified by Herbalife from time to time. Any violation of this provision
shall be ground for suspension or termination of this Distributorship Agreement.
d. I will conduct my Herbalife business as a self-employed independent contractor (determining my own schedule and objectives,
responsible for my own expenses and any applicable taxes-including self-employment taxes), not as an employee, agent, franchisee,
securities holder, joint venturer, fiduciary or beneficiary of Herbalife or any other Distributor. I will not be treated as an employee with
respect to such services for local and national tax purposes or any other purpose, and will assert no position to the contrary.
e. If I sponsor others to become Distributors, I will do so in an ethical and lawful manner, and I will thereafter continue to sell and
promote the sale of Herbalife products for consumption, will use my best efforts to train assist and support those I sponsor to do the
same and I will communicate and lead by example. I will make no presentations about Herbalifes products or income opportunity
except in compliance with Herbalifes Rules and applicable law. I may not order product primarily to quality to earn compensation,
as opposed to purchases for my own consumption and amounts I consider reasonable to service my customers.
f. Herbalife International Philippines,, Inc. with corporate address at G/F Goodland Bldg., 377 Sen Gil Puyat Avenue, Makati City, 1200 Philip-
pines collects certain personal identification information about its Distributors. It does so to fulfill its obligations under the Distributor relationship
and to provide its Distributors with the products and services requested. I understand my information may be used to send me materials about
Herbalife products and services, or other commercial information, including information on products of Herbalifes business partners.
8. During the term of my Distributorship:
a. And, thereafter for so long as they have economic value, my spouse and I will hold in confidence and trust for the exclusive
benefit of Herbalife any trade secrets, formulas, business plans, or confidential or proprietary business information (including, with-
out limitation, genealogies and other compilations of identifying and other data relating to other Distributors or customers), and any
other information of commercial value relating to other Distributors or customers, provided by Herbalife or which I develop or obtain
while a Distributor, and I will not use them, directly or indirectly, for any purpose other than the conduct of my Herbalife Distributor-
ship.
b. And, for one (1) year thereafter, neither my spouse nor I will, directly or indierectly (through or by means of any person, entity or
artifice), solicit, promote, sponsor or recruit any Herbalife Distributor or any customer of Herbalife of whom I became aware in the
course of my Herbalife Distributorship, to join, promote, sell or purchase products of, or participate (as a salesperson or otherwise)
in any multi-level marketing or direct sales company and I willl not encourage anyone to do what I have agreed not to do.
c. And, in perpetuity thereafter, I will use Herbalifes trade name, logo, trademarks and intellectual property only if and to the ex-
tent expressly permitted by Herbalife in writing.
9. The title and risk to the products shall pass to the Distributors upon delivery to and acceptance by the Distributor of the products.
10. Neither this Distributorship nor any interest therein may be assigned or transferred, voluntarily or involuntarily, except as provided
in the Rules and then only with the prior written consent of Herbalife, given (and if so, on such terms and conditions specified by
Herbalife) or withheld by Herbalife in its sole and absolute discretion.
11. Herbalife is a family oriented business that expects its Distributors to conduct themselves with the highest ethics and integrity. I
agree to do so. I represent. and warrant that I have not been convicted of a crime involving dishonety or violence to others.
12. PRIVATE STATUTE OF LIMITATIONS AND CHOICE OF LAW AND FORUM. Despite any law or equitable doctrine or authority
to the contrary, any Claim must be brought within one (1) year from the date the peron or entity asserting the Claim first knew, or
through the exercise of reasonable diligence should have known, that the Claim existed. Any Claim shall be resolved exclusively
in a judicial proceeding In the courts of Metro Manila, Philippines. This Agreement, and any dispute arising from the relationship
between the parties to this Agreement, shall be governed by the domestic law of the Philippines without application of conflict
of law principles.
13. MISCELLANEOUS LEGAL PROVISIONS:
a. Neither Herbalife nor I shall be liable for any incidental or consequential damages caused by breach, termination or suspension
of this Agreement, whether or not the possiblity of such damages is known by either Party, and no ounitive or exemplary damages
shall be awarded against either of us in any dispute against the other except as explicitly required by the domestic law of the
Philippines.
b. This Agreement (including documents incorporated herein, in their then published form) constitutes the entire Agreement
between Herbalife and me.
c. If any one or more of the provisions contained herein shall for any reason be found by a court of competent jurisdiction to be
invalid, illegal, or unenforceable in any respect, such invalid, illegal or unenforceable provisions shall be ineffective, but shall not in
any way invalidate or otherwise affect any other provision.
d. This Agreement shall be binding upon and inure to the benefit of the parties, their heirs and permitted successors in interest.
14. I have been made aware by Herbalife Philippines that the Retail Trade Nationalization law ( Rep. Act No. 1180) prohibits
non-Philippine nationals or citizens from engaging in retail trade within the Philippines.

Reproduction of this page in whole or in part is prohibited.2011 Herbalife international Philippines, Inc. All rights reserved. FORM 4010-US-33 REV04/11
MAIL ORDER/TELEPHONE ORDER (MOTO)
AUTHORIZATION FORM

DATE:
(Month/Day/Year)

TO: HERBALIFE INTERNATIONAL PHILIPPINES, INC.


FAX NO.: 899 5005

I, bearing Herbalife ID No.


(Distributors Full Name as it appears on the card)

authorize HERBALIFE INTERNATIONAL PHILIPPINES, INC. to change my account as follows:

Please be reminded of the following when using this type of payment for FAX-IN, MAIL-IN, PHONE-IN and EMAIL
order transactions:
- The Purchaser and Credit Cardholder is the same.
-This form is provided per SINGLE transaction or from the date the order is processed only.
-Attach a photocopy of the front and back of the credit card.
-Attach a photocopy of any valid Identification Card (Drivers license, SSS and Passport)

BANK NAME: VISA MASTERCARD

AMOUNT:

EXPIRATION DATE:
Month Year

CREDIT CARD NO:

LAST 3 DIGITS AT THE BACK:

DATE OF BIRTH:
MO DAY YR

TELEPHONE NUMBER:

MOTHERS MAIDEN NAME:

BILLING ADDRESS:

The issuer of the card identified above is authorized to pay the amount show on the TOTAL AMOUNT DUE on the attached
Herbalife Order Form upon presentation or faxing the order. I promise to pay such TOTAL (together with any charges thereon)
subject to and in accordance with the Agreement governing the use of such card.

I further authorize HERBALIFE INTERNATIONAL PHILIPPINES, INC. to VALIDATE the TOTAL AMOUNT DUE of my order under
HERBALIFE ORDER# ________________________ and make the necessary corrections to the amount and charge my account
accordingly.

AUTHORIZED SIGNATURE:

(Cardholders Signature)

For Herbalife Use Only

AUTHORIZATION REQUESTED BY:


Sales Order Representative

AUTHORIZATION NUMBER:

AUTHORIZERS REFERENCE NO.:

42
Rules of Conduct and
Distributor Policies

43
PHILIPPINES RULES OF CONDUCT AND DISTRIBUTOR POLICIES
Introduction
These Rules of Conduct and Distributor Policies have been established for your protection. They represent the code of ethics and
standards by which all Herbalife Independent Distributors (hereinafter referred to as Distributors) must operate. Herbalife has
the sole and absolute discretion to amend (on a prospective basis) the Rules of Conduct and Distributor Policies and such other
Rules and Policies Herbalife has published, or in the future may publish. It is your responsibility to read and understand Herbalifes
Rules and Distributor Policies so you are fully aware of your rights and obligations as an Herbalife Distributor. We believe
Herbalifes products and Marketing Plan are the best in the industry. We also believe in our Distributors and in supporting them
by working together to uphold the highest possible ethical standards. We are committed to maintaining the integrity of Herbalife,
its Sales & Marketing Plan and its global distribution network of Distributors. In its sole and absolute discretion, Herbalife may
impose any remedy or sanction it determines best addresses any breach of the Rules of Conduct and Distributor Policies. Herbal-
ife also reserves the right in its sole and absolute discretion to waive wholly or partially, or to pardon or forgive wholly or partially,
any breach of any of the rules contained in this section.

Table of Contents

Introduction ................................................................................................................................................................................................. 44

Section 1 Becoming a Distributor and the Distributor Agreement............................................................................................................. 47


Rule 1-A Becoming a Distributor ................................................................................................................................................................ 47
Rule 1-B Applications from Former Distributors ........................................................................................................................................ 47

Section 2 Requirements of Applicant ......................................................................................................................................................... 47


Rule 2-A Restrictions on Purchase Requirements ..................................................................................................................................... 47
Rule 2-B Payment for Information .............................................................................................................................................................. 47
Section 3 Age Requirements for a Distributor ............................................................................................................................................. 47
Rule 3-A Applicant Must Be 18 Years of Age............................................................................................................................................. 47
Rule 3-B Minor Distributorships .................................................................................................................................................................. 47

Section 4 Individuals Limited to One Distributorship .................................................................................................................................. 48


Rule 4-A One Distributorship Per Person .................................................................................................................................................... 48
Rule 4-B Applicant/Spouse or Individual Assisting in the Distributorship Is a Former Distributor ............................................................. 48
Rule 4-C Responsibility for Individuals Assisting in a Distributorship.......................................................................................................... 48
Rule 4-D Determination and Penalty for Dual Distributorships.................................................................................................................... 48

Section 5 Distributors Who Are Married...................................................................................................................................................... 48


Rule 5-A Married Couples May Have Only One Distributorship.................................................................................................................. 48
Rule 5-B Couples Becoming Distributors Together .................................................................................................................................... 48
Rule 5-C A Distributor Who Marries ............................................................................................................................................................ 48
Rule 5-D Two Distributors Who Marry......................................................................................................................................................... 48
Rule 5-E Liability of Married Distributorship................................................................................................................................................. 48
Rule 5-F Resignation of Spouse .................................................................................................................................................................. 48
Rule 5-G Responsibility of Married Distributor ............................................................................................................................................. 49

Section 6 Corporations and Partnerships .................................................................................................................................................... 49


Rule 6-A Distributorships Must Be Individuals ............................................................................................................................................. 49

Section 7 Remaining a Distributor................................................................................................................................................................ 49


Rule 7-A Annual Processing Fee ................................................................................................................................................................. 49
Rule 7-B Acceptance of Annual Processing Fee ......................................................................................................................................... 49
Rule 7-C Non-Payment of Annual Processing Fee ...................................................................................................................................... 49
Rule 7-D Period of Inactivity ........................................................................................................................................................................ 49
Rule 7-E Annual Processing Fee Is the Responsibility of the Distributor ................................................................................................... 50

Section 8 Distributor Conduct ..................................................................................................................................................................... 50


Rule 8-A Inducement to Sell Other Products or Services ........................................................................................................................... 50
Rule 8-B May Not Associate Other Organizations With Herbalife .............................................................................................................. 50
Rule 8-C Keep Informed of Herbalifes Policies........................................................................................................................................... 50
Rule 8-D Comply With the Laws.................................................................................................................................................................. 50
Rule 8-E Independent Distributors .............................................................................................................................................................. 50
Rule 8-F False or Misleading Information..................................................................................................................................................... 50
Rule 8-G Maintaining Reputation and Image of the Company .................................................................................................................... 51
Rule 8-H Indemnity....................................................................................................................................................................................... 51
Rule 8-I Choice of Law, Damages ............................................................................................................................................................... 51
Rule 8-J Violations of Rules of Conduct ....................................................................................................................................................... 51
Rule 8-K Reporting Violations of Rules of Conduct...................................................................................................................................... 51
Rule 8-L Marketing Plan Manipulation and Improper Enrollment Practices................................................................................................. 51
Rule 8-M Interviews or Statements to Media.............................................................................................................................................. 52

44
Section 9 Export ...................................................................................................................................................................................... 52
Rule 9-A Activities in Countries or Territories Which Herbalife Has Not Announced as
Officially Open for Business ..................................................................................................................................................................... 52
Rule 9-B Herbalife-Related Activities in Open Countries (Other Than China) .......................................................................................... 52
Rule 9-C Penalties for Violations .............................................................................................................................................................. 52

Section 10 Resignation of a Distributor .................................................................................................................................................... 53


Rule 10-A Conditions of Resignation......................................................................................................................................................... 53
Rule 10-B Resigning Within 90 Days......................................................................................................................................................... 53
Rule 10-C Liability for Unpaid Debts ......................................................................................................................................................... 53
Rule 10-D Inventory Repurchase............................................................................................................................................................... 53

Section 11 Sponsoring and Leadership .................................................................................................................................................... 53


Rule 11-A Provide a Distributor Kit (IBP) .................................................................................................................................................. 53
Rule 11-B Ensure Product Supply.............................................................................................................................................................. 53
Rule 11-C Training ..................................................................................................................................................................................... 53
Rule 11-D Independent Relationship......................................................................................................................................................... 53
Rule 11-E Support Company-Sponsored Events ...................................................................................................................................... 53
Rule 11-F Maintain Permanent Address .................................................................................................................................................. 54
Rule 11-G Ensure Proper Preparation of Distributor Documents ............................................................................................................ 54
Rule 11-H Ensure Understanding and Compliance With Customer Refund Policy ................................................................................ 54

Section 12 Protecting and Maintaining Lines of Sponsorship.................................................................................................................. 54


Rule 12-A Changes in Sponsorship ......................................................................................................................................................... 54
Rule 12-B Inducement to Change Sponsors............................................................................................................................................ 54
Rule 12-C Applying for Change of Sponsorship ....................................................................................................................................... 54
Rule 12-D Penalty for Violation of the Change of Sponsorship Rule....................................................................................................... 54

Section 13 Assignment, Sale or Transfer of Distributorship..................................................................................................................... 54


Rule 13-A Not Permitted Without Prior Written Consent From Herbalife ............................................................................................... 54
Rule 13-B May Only Be Assigned or Transferred to a Non-Herbalife Distributor..................................................................................... 54
Rule 13-C Retention of Status and Benefits ............................................................................................................................................ 55
Rule 13-D Rule for Rejoining the Company .............................................................................................................................................. 55

Section 14 Divorce or Separation............................................................................................................................................................. 55


Rule 14-A May Not Participate in Another Distributorship ...................................................................................................................... 55
Rule 14-B Rights to Continue a Distributorship Under Same Sponsor.................................................................................................... 55
Rule 14-C Joining Under a Different Sponsor .......................................................................................................................................... 55
Rule 14-D Authority of a Legal Decision .................................................................................................................................................. 55

Section 15 Disposition of a Distributorship ............................................................................................................................................. 55


Rule 15-A Inheritance................................................................................................................................................................................ 55

Section 16 Purchasing and Sale of Products ............................................................................................................................................ 56


Rule 16-A Proper Purchasing..................................................................................................................................................................... 56
Rule 16-B Orders Purchased at 50% Discount......................................................................................................................................... 56
Rule 16-C Buying and Selling Products Outside Proper Line of Sponsorship ......................................................................................... 56
Rule 16-D Orders Must Be Paid By Purchaser ......................................................................................................................................... 56
Rule 16-E Unacceptable Forms of Payment ............................................................................................................................................. 56

Section 17 Customer Retail Receipts and the Customer Refund Policy ................................................................................................ 56
Rule 17-A Providing Retail Receipts to Customer.................................................................................................................................... 56
Rule 17-B Customer Refund Policy ......................................................................................................................................................... 56

Section 18 Payments and Adjustments ................................................................................ 56


Rule 18-A Product Distribution . . . . . .................................................................... 57
Rule 18-B Commission Payments for Downline Distributors ................................................................................................................. 57
Rule 18-C Maintenance of Records.......................................................................................................................................................... 57
Rule 18-D Debts Owed to Herbalife ........................................................................................................................................................ 57
Rule 18-E TAB Team Production Bonus ................................................................................................................................................. 57

Section 19 Activities and Locations ......................................................................................................................................................... 57


Rule 19-A Retail Establishments............................................................................................................................................................... 57
Rule 19-B Distributors Private Offices ..................................................................................................................................................... 57
Rule 19-C Doctors or Other Professional Offices.................................................................................................................................... 57
Rule 19-D Service Establishments............................................................................................................................................................ 57
Rule 19-E Trade Fairs, Athletic and Community Events .......................................................................................................................... 58
Rule 19-F Swap Meets, Flea Markets, Open-Air Markets, Street/Vendor Carts...................................................................................... 58

Section 20 Sponsoring and Offering the Business Opportunity .............................................................................................................. 58


Rule 20-A Franchises or Territories .......................................................................................................................................................... 58
Rule 20-B Offering the Business Opportunity .......................................................................................................................................... 58

Section 21 Selling Practices...................................................................................................................................................................... 58


Rule 21-A Undesirable Selling Practices ................................................................................................................................................... 58
Rule 21-B Product Sales to Non-Distributors for Resale........................................................................................................................... 58
Rule 21-C Modifications to Labels and Materials .................................................................................................................................... 59 45
Rule 21-D Directions for Use ................................................................................................................................................................... 59
Section 22 Claims and Representations .................................................................................................................................................. 59
Rule 22-A Audio and Visual Presentations .............................................................................................................................................. 59
Rule 22-B Weight-Loss Claims ................................................................................................................................................................ 59
Rule 22-C Structure/Function Claims ....................................................................................................................................................... 59
Rule 22-D Product Claims. ...................................................................................................................................................................... 59
Rule 22-E Earnings Claims and Testimonials and Compliance with the Law ........................................................................................ 59
Rule 22-F Home-Based Business Claims ................................................................................................................................................ 60
Rule 22-G Claims Regarding Relationship Between Herbalife and Herbalife Distributors....................................................................... 60

Section 23 Use of Copyrights, Trademarks, Trade Names and Logos ................................................................................................... 60


Rule 23-A Copyright Infringement ........................................................................................................................................................... 60
Rule 23-B Consent for Reproduction....................................................................................................................................................... 60
Rule 23-C Trademarks, Trade Names and Logos.................................................................................................................................... 60
Rule 23-D Use of Herbalife Name in TV, Radio, Magazines or Newspapers .......................................................................................... 60
Rule 23-E For Use Only With Herbalife Business .................................................................................................................................... 60
Rule 23-F Mark Hughes ............................................................................................................................................................................ 60
Rule 23-G Addresses ............................................................................................................................................................................... 60

Section 24 Advertising and Promotion...................................................................................................................................................... 61


Rule 24-A Approved Ads and Promotional Materials .............................................................................................................................. 61
Rule 24-B Local Laws ............................................................................................................................................................................... 61
Rule 24-C Telephone Directory Listings ................................................................................................................................................... 61
Rule 24-D Business Cards, Stationery, Letterhead and Checkbooks ..................................................................................................... 61

Section 25 Sign Posting, Flyers, Pull-Tabs and Hot Pockets ................................................................................................................... 61


Rule 25-A Posting Locations .................................................................................................................................................................... 61
Rule 25-B Pull-Tabs, Flyers and Hot Pockets ........................................................................................................................................... 61
Rule 25-C General Rules .......................................................................................................................................................................... 61
Rule 25-D Penalties for Violations ............................................................................................................................................................ 61

Section 26 Electronic Marketing and Promotion ..................................................................................................................................... 61


Rule 26-A Must Disclose Relationship to Herbalife on Home Pages Featuring Corporate Logos/Marks ........................................... 61
Rule 26-B Domain Names, Email Addresses and Websites .................................................................................................................. 62
Rule 26-C Hyperlinking and Associations ................................................................................................................................................ 62
Rule 26-D Associating Other Organizations.............................................................................................................................................. 62
Rule 26-E Email......................................................................................................................................................................................... 62
Rule 26-F Discontinuance of Emailing ..................................................................................................................................................... 63
Rule 26-G Search-Engine Advertising ...................................................................................................................................................... 63
Rule 26-H Obtaining Priority or Preference With a Search Engine ......................................................................................................... 64
Rule 26-I Offering Web Services ............................................................................................................................................................. 64
Rule 26-J Offering Herbalife Products for Auction ................................................................................................................................ 64
Rule 26-K International Business ............................................................................................................................................................. 64
Rule 26-L Privacy Statements.................................................................................................................................................................. 64
Rule 26-M Consumer Data ...................................................................................................................................................................... 64
Rule 26-N Standard of Personal Conduct ............................................................................................................................................... 64
Rule 26-O Unauthorized Computer Access ............................................................................................................................................ 64
Rule 26-P Audio/Visual Recordings .......................................................................................................................................................... 64
Rule 26-Q Television, Cable, Satellite or Radio Broadcasting ................................................................................................................. 64
Rule 26-R Television Advertising.............................................................................................................................................................. 64

Section 27 Social Media............................................................................................................................................................................ 64


Rule 27-A Responsibility for Postings....................................................................................................................................................... 65
Rule 27-B Social Media as a Sales & Promotion Forum .......................................................................................................................... 65
Rule 27-C Deceptive Postings & Claims................................................................................................................................................... 65
Rule 27-D Use of Third Party Intellectual Property................................................................................................................................... 65
Rule 27-E Use of Herbalifes Trade Names, Logos & Assets .................................................................................................................. 65
Rule 27-F Respecting Privacy .................................................................................................................................................................. 66
Rule 27-G Photos, Video/Audio Recordings ............................................................................................................................................ 66
Rule 27-H Prohibited Postings .................................................................................................................................................................. 66
Rule 27-I Professionalism ........................................................................................................................................................................ 66
Rule 27-J Cancellation of your Herbalife Business .................................................................................................................................. 66
Rule 27-K Sports Sponsorship .................................................................................................................................................................. 66

Rule 28 Marketing by Means of Telemarketing ...................................................................................................................................... 67


Rule 28-A Autodialers .............................................................................................................................................................................. 68
Rule 28-B Prerecorded or Artificial Voice Messages .............................................................................................................................. 68
Rule 28-C Unsolicited Faxes .................................................................................................................................................................... 68
Rule 28-D Do-Not-Call Lists ...................................................................................................................................................................... 68
Rule 28-E Lead Generators ...................................................................................................................................................................... 69
Rule 28-F Compliance with Herbalifes Rules and the Law. ................................................................................................................... 69

46
Section 1 Becoming a Distributor and the Distribu- may be made of either prospective or existing Distribu-
tor Agreement tors, including, but not limited to, the following:

Rule 1-A Becoming a Distributor Maintain any minimum stock levels of products or
To become an Herbalife Distributor, an Applicant must be materials.
sponsored by an Herbalife Distributor in good standing, and
Herbalife must receive the Applicant's completed Applica- Purchase any amount of materials, products or
tion for Distributorship. The Application for Distributorship is services, either those produced by Herbalife or by a
available with the purchase of Herbalife's official Interna- party other than Herbalife, except for the official Herbal-
tional Business Pack (IBP) from the sponsoring Distributor. ife Distributor Kit (IBP).

The only required purchase in order to become, succeed or Purchase admission tickets to attend any seminars,
advance as a Distributor is the Mini IBP. The sponsoring meetings or other events. (Refer to Business Methods,
Distributor must offer the Applicant the opportunity to buy Rule 1-C No Required Purchase Other Than Interna-
the Mini IBP or, at the Applicant's election, the full Herbalife tional Business Pack in the Supplemental Rules
IBP, without any markup or profit to the Sponsor or the section.)
Sponsor's upline.
Rule 2-B Payment for Information
It is the responsibility of the Sponsor to make the official Except as provided in Business Methods, Rule 1-C No
Herbalife Distributor Kit (IBP) available and to assure the Required Purchase Other Than International Business
Application for Distributorship is completed fully and Pack (in the Supplemental Rules section), a Distribu-
accurately and is immediately submitted to Herbalife tor may not request a prospect or an Applicant to make
International. any payment, or purchase products or materials in return
for any information or assistance about becoming a
No Application for Distributorship should be submitted Distributor. Distributors may not represent or imply that
unless the Applicant has purchased a Distributor Kit (IBP). payment or purchases are required (legally, or as a
matter of practicality) to do or succeed in the business,
Herbalife reserves the right at its sole and absolute discre- participate in the income opportunity, or receive training
tion, to accept or reject any Application, without having to or upline support. (Refer to Business Methods, Rule 1-C
provide justification for acceptance or rejection. in the Supplemental Rules section of this book.)

The Applicant becomes a Distributor when their Application Section 3 Age Requirements for a Distributor
for Distributorship is accepted and entered into Herbalifes
records at Herbalifes Philippine Office. Until then, the Appli- Rule 3-A Applicant Must Be 18 Years of Age
cant is granted a provisional license to buy and sell Herbalife An Applicant must be at least 18 years of age to become
products. an Herbalife Distributor and to conduct business in the
Philippines. The minimum age requirements vary from
Rule 1-B Applications from Former Distributors country to country. For the requirements for other coun-
Former Distributors, and/or their spouse, or other individual tries, please contact Distributor Services.
who previously owned or assisted in a Distributorship, and
who want to apply to become a Distributor under a different Rule 3-B Minor Distributorships
Sponsor, must comply with all the requirements and the A minor who is above the age of 14 may submit an Appli-
Rules of Conduct required for rejoining as a Distributor, cation for a minor Distributorship under certain condi-
including but not limited to, maintaining a minimum of a tions. This rule as written here applies only to the Philip-
one-year period of inactivity following a) resignation or pines and varies from country to country. For considera-
non-payment of Annual Processing Fee or b) resignation of tion to become a minor age Distributor, the Applicant
any prior Distributorship. must provide the following:

Failure to comply with these rules is a serious violation of A written approval from the parent(s) or legal guardian(s)
the rules and regulations of the Company and will result in is required. The parent(s) or guardian(s) must accept
serious penalties, usually termination of Distributorship. responsibility for the actions of the minor.
(Refer to Rule 7-D Period of Inactivity in this section for
complete details on the requirements and rules that apply to If the parent(s) or guardian(s) is an Herbalife Distributor,
these individuals.) then they must provide written authorization from their
own Sponsor and upline Distributors, up to and includ-
Section 2 Requirements of Applicant ing, their first three active upline Supervisors, for the
minor to become a Distributor, regardless of who is
Rule 2-A Restrictions on Purchase Requirements sponsoring the minor.
The only cost that can be required of an Applicant for
Distributorship is the purchase of an unaltered official Mini Additionally, the parent(s) or guardian(s) who is a
International Business Pack (IBP) or at the Applicant's Distributor must provide a written statement that they
election, the full Herbalife IBP. No other requirements will not help or participate in the development of the
minors Distributorship in any way that is a detriment to
47
the parents/guardians own Sponsor or violates the has worked or assisted in the development of another
Rules of Conduct that apply to the responsibility of their Distributorship while involved with or in a prior Distribu-
own Distributorship. torship, Herbalife shall have sole and absolute discretion
to determine the disposition of both Distributorships,
The Application must be submitted with all necessary including but not limited to decisions whether to termi-
supporting documentation to Herbalifes Distributor nate or place conditions on one or both of those Distribu-
Services Department. Herbalife may request any torships, and whether to impose penalties or sanctions
additional authorizations or information it deems neces- upon the Distributorships and/or Sponsoring organiza-
sary to making a final decision on the acceptance of this tions, including the determination whether to make
Application. adjustments to Volume and compensation of either or
both Sponsoring organizations for any period prior to the
Herbalife has sole and absolute discretion to accept or transfer or deletion of Sponsoring organizations. (Refer
reject this Application for minor Distributorship without to Rule 7-D Period of Inactivity in the Rules of
providing a reason for that rejection or acceptance. Herb- Conduct and Distributor Policies section.)
alife will notify the Applicant in writing of the outcome of
the Application. Section 5 Distributors Who Are Married

Section 4 Individuals Limited to One Distributorship Rule 5-A Married Couples May Have Only One
Distributorship
Rule 4-A One Distributorship Per Person Married couples may have or participate in only one
An individual may have and participate in only one Herbal- Distributorship, unless their circumstances fall under the
ife Distributorship under one Sponsor. A Distributor is guidelines of Rule 5-D Two Distributors Who Marry or
not permitted to retail, recruit, promote, train, educate or Rule 14-B Rights to Continue a Distributorship Under
otherwise assist in the development of the Herbalife the Same Sponsor (in the Rules of Conduct and
business, for any Distributorship other than their own, Distributor Policies section).
except to assist their downline organization, as is appro-
priate for a Sponsor. This policy applies to both the Rule 5-B Couples Becoming Distributors Together
Distributor and their spouse. Married couples wishing to become Distributors together
must complete and sign a single Application for Distribu-
Rule 4-B Applicant/Spouse or Individual Assisting in torship, thereby having only one Sponsor. They may not
the Distributorship Is a Former Distributor be under separate Sponsors nor can they sponsor each
If an individual applying to become a Distributor, their other.
spouse or other individual assisting in a Distributorship
was formerly an Herbalife Distributor, the Application will Rule 5-C A Distributor Who Marries
only be considered as valid if all the conditions set out in If a Distributor marries and the spouse wishes to become
Rule 7-D Period of Inactivity and any other applicable a Distributor, the spouse must conduct business in the
Rules of Conduct have been met. existing Distributorship. They may request to have the
spouses name added to Herbalifes records for event
Rule 4-C Responsibility for Individuals Assisting in a attendance purposes.
Distributorship
If there is another person who assists in the operation of Rule 5-D Two Distributors Who Marry
a Distributorship, who appears at Herbalife functions If two separate Distributors marry each other, then the
with the Distributor, or who presents themselves as couple must relinquish one of their Distributorships and
assisting in that Distributorship, who makes statements become partners in the other. However, if both Distribu-
about their income or business achievements from the tors are Supervisors when they are married, then each
Herbalife business, or whom the Company is advised to may maintain their separate Distributorship, each remain-
recognize and acknowledge as assisting in the Distribu- ing in the original line of sponsorship. Rules for remaining
torship, then the Distributor who submitted the Applica- a Distributor still apply.
tion for Distributorship is responsible for ensuring that
the other individual assisting in the Distributorship Rule 5-E Liability of Married Distributorship
follows all Distributor rules and regulations. Herbalife has The liability of two married Distributors who operate a
sole and absolute discretion as to the determination and Distributorship together shall be joint so that both such
application of this policy. Distributors shall be responsible, and shall accept liability
for, and shall be bound by, any act or omission of either
Rule 4-D Determination and Penalty for Dual Distributor and any payment by Herbalife to one such
Distributorships Distributor shall be deemed as payment to both such
If an individual, their spouse or other individual participat- Distributors.
ing in a Distributorship completes and signs more than
one Application for Distributorship, the first time the Rule 5-F Resignation of Spouse
Applicant enters into a Distributor Agreement that is In the event that one spouse of a Distributorship resigns
accepted by Herbalife is considered the valid Distributor- their Distributorship, then Herbalife reserves the right to
ship. If Herbalife determines that an individual or their terminate the Distributorship whether or not the spouse
spouse has signed an Application for Distributorship, or was a joint Distributor, if the activities of the resigned
48
Distributor diminish, damage or weaken the reputation of all rights and interests in their lineage and Royalty Over-
Herbalife or its products. ride or bonus entitlement.

Rule 5-G Responsibility of A Married Distributor Rule 7-D Period of Inactivity


A Distributorship shall be responsible for the activities of Any Distributor who resigns or who relinquishes their
a spouse, whether or not the spouse participated in the Distributorship due to non-payment of the Annual
Distributorship. For example, if a Distributorship may not Processing Fee, or anyone who ceases participating in a
engage in an activity (such as conduct which violates Distributorship, must wait a minimum of one year before
Rule 5-A Married Couples May Have Only One Distribu- becoming a Distributor again under another Sponsor, or
torship in the Rules of Conduct and Distributor Policies participating in another Herbalife Distributorship, unless
section) or which diminishes, damages or weakens the the Distributor, their spouse, and any other individual
reputation of Herbalife or its products) and the spouse assisting have remained inactive for at least the required
engages in that activity, the Distributorship shall be one-year waiting period from the date of relinquishment,
deemed to have engaged in that activity and shall be resignation or participation in any Herbalife Distributor-
considered to be in violation of the applicable rule, and ship (also known as the period of inactivity).
subject to appropriate penalties.
The period of inactivity for the Distributor must be
complete and absolute for consideration to re-join the
Section 6 Corporations and Partnerships Company as a Distributor or to participate in any Distribu-
torship. This means that during the one-year waiting
Rule 6-A Distributorships Must Be Individuals period, the Distributor, their spouse, and any other
Herbalife only accepts Applications for Distributorship in individual assisting in a Distributorship may not:
the name of individuals. Applications in the names of
corporations or partnerships will not be accepted. Be involved in the Herbalife business in any way.
Distributors may request their Herbalife earnings be
issued on checks made payable to someone else by Purchase products other than for personal use, bought
submitting a written request to Herbalifes Distributor at full retail price.
Services Department, provided there is a legitimate
business reason. However, the Distributorship will Sell any Herbalife products, literature or sales materi-
remain in the name of the individual, and the earnings of als.
the Distributorship will be reported in the name and tax
identification number of the individual Distributor. Sponsor or offer the Herbalife business opportunity to
anyone.
Section 7 Remaining a Distributor
Participate in Herbalife trainings or meetings whether
sponsored by the Company or a Distributor.
Rule 7-A Annual Processing Fee
Herbalife agrees to provide computer processing Participate in any way in promotion, assisting or
services for Distributors for which an Annual Processing supporting any Herbalife Distributorship.
Fee is due. Such computer services are limited to main-
taining discount rates, lineage records and qualification Failure to observe the period of inactivity may result in
status. Please contact Herbalifes Distributor Services the reactivation of the Distributorship and/or extension of
Department for all appropriate fees. the waiting period. The period of inactivity is calculated
as follows:
Rule 7-B Acceptance of Annual Processing Fee
Herbalife has absolute discretion to refuse any Process- Example 1- Distributor Resigns
ing Fee from any Distributor, without having to provide a Prior application date is December 5, 2003.
reason for such refusal. In the event that Herbalife does
refuse to accept a Processing Fee when due, the Resignation effective as of August 28, 2004.
Distributorship will be deleted, the Distributor losing all
rights and privileges of a Distributor. If a payment has The period of inactivity for this Distributorship would be
been made, it will be refunded, unless applied to an from August 28, 2004 through August 27, 2005.
outstanding debt of the Distributor, along with a written
notice of the refusal from Herbalife. Payments for your This Distributor would be eligible to sign a new
downline may not be made without their written permis- Distributor Application under a different Sponsor as of
sion. August 28, 2005.

Rule 7-C Non-Payment of Annual Processing Fee If a Distributor has not paid their Annual Processing Fee
In the event that a Distributor does not submit payment by their anniversary date and has not submitted a letter
for the Annual Processing Fee by the date due, then of resignation, Herbalife will conclude that the Distribu-
Herbalife reserves the right to cease maintaining such torship has been relinquished on the anniversary date of
computer records. Additionally, in the event that a the Distributorship. The Distributor remains responsible
Distributor does not submit payment, the Distributor will for maintaining the period of inactivity.
be deemed to relinquish their Distributor status and thereby 49
Example 2- Distributor Does Not Officially Resign Rule 8-B May Not Associate Other Organizations
and/or Fails to Pay Annual Processing Fee With Herbalife
Prior application date is December 5, 2003. The Herbalife business is an equal opportunity, regardless
of gender, race, religious beliefs or political affiliations. It is
Annual Processing Fee is due on December 5, 2004 our philosophy that everyone has a personal right to their
(anniversary date). individual beliefs and the freedom to choose.

If the Fee is not paid, the period of inactivity for this Therefore, when training their organization or other
Distributorship would be from December 5, 2004 through Distributors, or selling products or offering the business
December 4, 2005. opportunity, Distributors are not permitted to promote,
discuss or offer, any company, organization or individual
This Distributor would be eligible to sign a new other than Herbalife, its staff and its Distributors. Likewise,
Distributor Application under a different Sponsor as of Distributors may not include literature or other material that
December 5, 2005. promotes any other organizations or individuals, whether
religious, political, business or social or that implies any
An individual who was formerly a Distributor or who association between Herbalife and any other organization.
participated in a Distributorship and is applying or
re-applying to become a Distributor under a different Herbalife meetings may not be used as a forum to express
Sponsor is required to advise Herbalife of the former personal beliefs or promote any other organization,
Distributorship they were involved in and the conditions company, event or individual.
under which they ceased to be a Distributor or ceased
participation in that Distributorship. Herbalife maintains Rule 8-C Keep Informed of Herbalifes Policies
the right to terminate any Distributorship where the Stay informed of Herbalifes policies by reading the Career
Distributor failed to inform Herbalife of a prior Distribu- Book and regularly visiting the section My Documents &
torship or makes misrepresentations regarding it. Policies on Herbalifes official website
ph.myherbalife.com. All material is provided by the
If the Distributor, their spouse, or other individual assist- Company from time to time. Review these policies with
ing wishes to initiate a new Distributorship under their downline organization to ensure they are aware of and
original Sponsor and that Sponsor has remained in the understand them.
original organization, they may do so without a waiting
period provided they have an official Herbalife Distributor Rule 8-D Comply With the Laws
Kit (IBP) and complete and submit a new Application for Distributors must comply with all local and national laws
Distributorship. and regulations that apply to their Herbalife business and
shall not engage in any practice or activity that could
Rule 7-E Annual Processing Fee is the Responsibility discredit or damage the image or reputation of Herbalife.
of the Distributor This applies not only to the laws where the Distributor lives
Herbalife endeavors to remind Distributors by mail, at but also to any country where the Distributor conducts their
their last address listed with the Company, when the business as a result of taking advantage of Herbalifes
date for Annual Processing Fee is near. However, the International Sponsoring. (Refer to Business Methods,
responsibility lies with the Distributor to assure this Rule 1-S Limit on Sales of Business Methods in the
Processing Fee is paid each year on the anniversary of Supplemental Rules section of this book.)
their original application date.
Rule 8-E Independent Distributors
Section 8 Distributor Conduct Distributors conduct their Herbalife business as a self
employed independent contractor (determining their own
Rule 8-A Inducement to Sell Other Products or schedule and objectives, they are responsible for their own
Services expenses and any applicable taxes--including
During the course of a Distributorship and for one year self-employment taxes), not as an employee, agent,
thereafter, neither the Distributor nor their spouse, nor franchisee, securities holder, joint venturer fiduciary or
any other person assisting in a Distributorship will, beneficiary of Herbalife or any other Distributor. They are
directly or indirectly (through or by means of any person, not employees of Herbalife for local tax purposes or any
entity or artifice), solicit, promote, sponsor or recruit any other tax or other purpose, and will not assert any position
Herbalife Distributor, or any Herbalife customer they to the contrary.
became aware of in the course of their Herbalife Distribu-
torship, to join, promote, sell or purchase products of, or For example, a Distributor may not use in connection with
participate in as a salesperson or otherwise, any multi- their Herbalife business the words employee, agent or
level marketing or direct-sales company, nor will they company representative either orally or on any station-
encourage anyone to do what is prohibited under this ery, business cards, or other printed material is prohibited.
rule.
Rule 8-F False or Misleading Information
Violation of this rule is likely to result in termination of No Distributor shall submit false or misleading information
the Distributorship. to the Company.

50
Rule 8-G Maintaining Reputation and Image of the Rule 8-L Marketing Plan Manipulation and Improper
Company Enrollment Practices
No Distributor shall do anything detrimental (whether or In all of their dealings, Distributors must comply with the
not in the course of their Distributorship) which Herbalife letter and spirit of Herbalifes Rules of Conduct and
determines, in its sole and absolute discretion, is or Distributor Policies and the Herbalife Marketing and
could be detrimental to the reputation or image of the Compensation Plan as set forth in official Herbalife litera-
Company, its products, Distributors, trademarks, trade ture.
names or goodwill.
Proper enrollment of Applicants to become Distributors,
is required by the Rules and is essential for the proper
Rule 8-H Indemnity operation of the Marketing Plan:
Without prejudice to the other rights of Herbalife under
these Rules of Conduct and other rules and regulations To become an Herbalife Distributor, an Applicant must
of the Company, Distributors shall indemnify Herbalife be sponsored by an Herbalife Distributor.
from and against all actions, claims, demands, prosecu-
tions, fines, penalties and the costs thereof (including The Applicant and the enroller must fully complete the
Herbalifes actual legal costs), which might be made or Application (providing the Sponsors name, phone
brought against Herbalife in respect of, or arising directly number and Herbalife ID Number).
or indirectly out of, any breach of any laws or regulations
applying to the operation of their Distributorship. Herbal- A copy of the Application must be provided to the Appli-
ife shall have no liability to any Distributor in respect of cant upon its signing by the Applicant.
any cost, loss, damage or expense suffered by any
Distributor directly or indirectly as a result of any act, The Application must be submitted immediately to
omission, representation or statement of any other Herbalife
Distributor.
Fraudulent or unlawful enrollment of a Distributor is
Rule 8-I Choice of Law, Damages prohibited.
All aspects of a Distributor's relationship with Herbalife
shall be governed by and interpreted in accordance with Examples of fraudulent or unlawful enrollment are:
domestic law of the Philippines without the application of
conflict of law principles. Neither Herbalife nor the Filling out the Application form with false or misleading
Distributor shall be liable for any incidental or consequen- information, and
tial damages caused by breach, termination or suspen-
sion of the Distributor Agreement, whether or not the Enrolling someone in circumstances in which the
possibility of such damages is known by either party, and enroller knows or has reason to believe violates the
no punitive or exemplary damages shall be awarded Rules or Marketing Plan, such as promising an Applicant
against Herbalife or the Distributor in any dispute against that the Sponsor or upline will provide downline mem-
the other except as authorized by the local courts of the bers for the Applicant once he or she becomes a Distribu-
Philippines. tor.

Rule 8-J Violations of Rules of Conduct Other illustrations of Marketing Plan manipulation are:
Whenever there is any violation of the Herbalife Rules of
Conduct or other rules and regulations and/or any proce- Purchasing products in another Distributors name,
dures or directions issued by Herbalife, Herbalife may in other than as expressly allowed in the Rules.
its sole and absolute discretion take whatever actions or
measures it deems necessary and appropriate, including Purchasing products primarily as an attempt to benet
but not limited to, suspension of buying privileges, under the Marketing Plan, as contrasted with the
suspension of earnings, monetary fines or deletion or purchase of products for the purpose of sales to custom-
termination of the Distributorship. ers within a reasonable period.

Discouraging a downline Distributor from placing


Rule 8-K Reporting Violations of Rules of Conduct
orders, as a means for the upline to benefit under the
In order to protect the goodwill and reputation of Herbal-
Marketing Plan.
ife and its Distributors, Herbalife urges its Distributors to
promptly and properly advise Herbalife of violations of
Submitting false information to Herbalife.
the rules by completing an official complaint form which
can be obtained through Herbalife's Distributor Services
The Marketing Plan allows Distributors to utilize their
Department, or through Herbalife's official website,
downline Distributors sales Volume plus their own sales
ph.myherbalife.com. Refer to Complaint Procedure
Volume to count as their Total Volume for certain quali-
1-B in the Enforcement Procedures section of this book.
cation purposes. However, advertising or publicly
promoting, as a means to induce prospects to attend
meetings or to become Distributors or for any other
purpose, the enrollment of new applicants under each
51
other, when they have little or no prior relationship with Rule 9-B Herbalife-Related Activities in Open Coun-
each other, is considered a manipulation of the Market- tries (Other Than China)
ing Plan.
Herbalife products are intended for sale and distribution only
Teaching or encouragement of another person to within the specific countries for which those products are
violate the Rules or manipulate the Marketing Plan. approved and produced.
Improper enrollment practices and other attempts to The sale of these products in any other country is prohib-
manipulate The Marketing Plan are considered serious ited.
violations and will result in severe sanctions and penal-
ties including, but not limited to, loss of earnings and Distributors may not ship or arrange the shipment (directly
qualifications of the Distributorships of anyone involved or indirectly) of products from one country to another,
(directly or indirectly) in such activities or in teaching or whether or not it is for personal consumption.
encouraging others to engage in such activities.
A Distributor may personally, physically pick up product
Rule 8-M Interviews or Statements to Media from Herbalife in one country and take it to another country,
Distributors, from time to time, may be approached by BUT only a reasonable amount of product for the purpose
reporters interested in interviewing them about the Herb- of their own personal consumption or gift, not for resale. A
alife products or Herbalife business. While we appreciate reasonable amount of product means an up to two- (2-)
any interest expressed in our products and business month supply for an individual (or a one- [1-] month supply for
opportunity, only the Company may grant interviews or two [2] individuals) of a reasonable assortment of products,
authorize advertising of the Company or product names. not to exceed in any one 30-day period 1,000 Volume Points
Only authorized officials of Herbalife are permitted to in total for all such products.
speak with or write to the press or other media for, or on
behalf of, Herbalife or any of its subsidiaries. If a Distribu- The Distributor shall be solely responsible for the conse-
tor should be approached with a request for an interview quences of bringing from one country to another any
or statement, they must advise the reporter to contact products and shall indemnify the Company for any adverse
Herbalife. Likewise, Distributors are advised not to consequences.
knowingly invite the press or media to an Herbalife meet-
ing or event. Reporters should attend such an event No Distributor is authorized or permitted to approach
accompanied by an authorized Herbalife representative. government authorities in any country regarding the importa-
tion or distribution of Herbalife products or registration of the
Herbalife trademarks. Only Herbalife International, Inc. is
Section 9 Export responsible for assuring that Herbalife's products and
Marketing Plan fully comply with local laws and regulations.
Rule 9-A Activities in Countries or Territories Which
Herbalife Has Not Announced as Officially Open for The Company reserves the right in its sole and absolute
Business discretion to act against practices which it believes violate
Whether or not the name Herbalife is used, Distribu- the letter or spirit of the foregoing or which appear to do so.
tors may not engage in any business activity (including
preparatory activity) relating to Herbalife in these Herbalife-Related Activities in China
countries or territories, including but not limited to Non-Chinese nationals may not do business in China.
efforts or attempts to:
No one may ship (or arrange for shipment) or bring any
Register or license Herbalife names or products or its Herbalife product into China, whether or not the product is
Marketing Plan; for personal use, consumption or gift.

Sell or distribute Herbalife products; Distributors registered in China may NOT purchase, sell or
distribute Herbalife products outside of China.
Promote Herbalife products or the business opportunity
(including, but not limited to, wearing the button, or Violations of these or other Rules applicable to China are
advertising using any media); or likely to result in termination of the violator's commercial
relationships with Herbalife worldwide.
Hold meetings (large or small) or sponsor or recruit
persons who reside in these countries. Rule 9-C Penalties for Violations
Any violation of these Rules may result in legal or regulatory
This prohibited activity includes activity which occurs problems for the Company and endanger the business for all
physically outside of an unopen country, but which has Distributors. For this reason, the penalties to Distributors
the purpose or effect of causing any of the results prohib- who, directly or indirectly, violate these Rules will be severe.
ited by subparagraph 1 above. Herbalife shall have sole and absolute discretion to deter-
mine the appropriate penalty based on the severity of the
violation and damage that resulted or could result, including,
but not limited to:
52
Suspension of all Distributor rights and privileges Herbalife will not be reimbursed.
Monetary sanctions
Obligation to reimburse Herbalife's legal fees Herbalife will deduct the amount of Royalty Overrides, Commis-
Removal from the Speaker Program sions, Production Bonuses and any other earnings or benets
Disqualication from participation in the Annual Mark paid on the returned products from the appropriate Distributors,
Hughes Bonus and adjust qualications as necessary.
Permanent loss of lineage
Termination of Distributorship Section 11 Sponsoring and Leadership

Important Note: Herbalife may hold the upline(s) of the violator Rule 11-A Provide a Distributor Kit (IBP)
responsible for violations of these Rules if investigations nd A Sponsor must provide all Distributors they sponsor with an
they have knowledge of them or were a party to them. unaltered ofcial Herbalife Distributor Kit (IBP).

Section 10 Resignation of a Distributor In the event such sponsored Distributor wishes to return the
ofcial Herbalife Distributor Kit (IBP) within 90 days of the
Rule 10-A Conditions of Resignation acceptance of their Application for Distributorship into
A Distributor may resign their Distributorship for any reason or Herbalifes records, the Sponsor must promptly refund the
without reason at any time, by submitting a signed letter of value of products (pro-rata) returned in a salable condition.
resignation to Herbalifes Distributor Services Department. The
resignation becomes effective when received, validated and Rule 11-B Ensure Product Supply
accepted by Herbalife. If Herbalife does not receive the resigna- A Distributor may purchase Herbalife products from their
tion letter or the conditions are not met, then the Distributor is Sponsor, their rst upline Supervisor (if their Sponsor is not a
still deemed to be a Distributor until deleted by Herbalife. Fully Qualied Supervisor), or directly from Herbalife. The
Sponsor or upline Supervisor must deliver products
Rule 10-B Resigning Within 90 Days purchased from them by their customers and downline
If within 90 days after the acceptance of their Application for Distributors within a reasonable amount of time.
Distributorship in Herbalifes records, a Distributor decides not to
continue as a Distributor, the resigning Distributor may return to Rule 11-C Training
Herbalife (1) the ofcial Distributor Kit (IBP) whether or not in One of the Sponsors roles is to stay informed of Herbalifes
resalable condition, and (2) unopened, unused and resalable Policies so they can properly advise and train their downline
products and sales materials that were purchased since becom- Distributors on a regular basis about the Herbalife products
ing a Distributor from Herbalife or the Distributors Sponsor or and their usage, Herbalifes rules and regulations, the Sales &
upline Supervisor. Reimbursement will be issued for the net Marketing Plan, and the proper use of advertising, including
price paid by the Distributor for Herbalife materials and Herbalife the use literature and sales aids.
products returned which comply with these two requirements
less appropriate setoffs and legal claims. A Sponsor may seek assistance from their upline Supervisor
or TAB Team member, but the primary responsibility for
To initiate the return of the items specied above, please follow training is their own.
the directions provided to complete the form entitled Inventory
Repurchase Request Form which is provided in the Sample No Sponsor may require payment from a personally
Forms section of this book, available online for download from sponsored Distributor for training or training facilities, unless
MyHerbalife.com, or you may contact Distributor Services at they fully explain that the Distributor may choose whether or
(632) 555-2828 for assistance. not they want to participate in such training and state in
advance the cost for such training. If the Distributor declines
For Distributors who wish to resign after 90 days, please refer to to participate in such paid training, the Sponsor is obligated to
Rule 10-D Inventory Repurchase. provide the basic training necessary to learning the business.

Rule 10-C Liability for Unpaid Debts Rule 11-D Independent Relationship
A Distributor who resigns will remain liable for unpaid debts owed A Sponsor must maintain and uphold the independent
to Herbalife or for liabilities for violations of the Herbalife Rules of relationship between themselves and their Distributors. They
Conduct or other rules and regulations that govern the business may assist their downline, as is appropriate for a Sponsor, by
practices of Distributors. training and educating them on the Herbalife products and
business opportunity. They may not participate in or interfere
Rule 10-D Inventory Repurchase with the business of their downline Distributors, and may not
A Distributor leaving the business may return unused products or suggest or develop an employee/employer relationship
sales materials which are unopened and in resalable condition, for between themselves and their downline.
repurchase, if the products were purchased from Herbalife within
the last 12 months and the resigning Distributor provides proof of Rule 11-E Support Company-Sponsored Events
purchase. If the conditions are fullled, the Distributor may return A Sponsor shall keep informed of Company-sponsored
the products to Herbalife. Reimbursement to the Distributor will events and when appropriate, encourage their personally
be issued for the full amount paid for the returned product by the sponsored Distributors to attend Herbalife-sponsored meet-
Distributor, less appropriate set-off and legal claims. The cost of ings and trainings, and to participate and support all
shipping paid on the original order and in returning those items to Company-sponsored events.
53
Rule 11-F Maintain Permanent Address If the request for a change of sponsorship is denied and the
A Distributor must maintain a permanent home or business Distributor is determined to change their Sponsor, the only
address, and provide this to both Herbalife and their organiza- remaining alternative is to resign their Distributorship, forfeit-
tion so they may maintain contact with them. ing current and future rights to their downline organization,
and both the Distributor and their spouse, or other individual
Rule 11-G Ensure Proper Preparation of Distributor assisting in a Distributorship, must remain completely
Documents inactive as a Distributor for one year after the effective date
A Sponsor must ensure the proper preparation of Applications of resignation before re-applying as a Distributor. (Refer to
for Distributorships and Supervisor Qualication Forms, and Rules 7-D Period of Inactivity and 10-A Conditions of
require each Sponsor to send the appropriate copy to Herbal- Resignation in this section for complete rules for resignation
ife immediately. from and rejoining the Company.) Herbalife has sole and
absolute discretion in determining if the former Distributor
Rule 11-H Ensure Understanding and Compliance and their spouse, or other individual assisting in a Distributor-
ship, have met the conditions of inactivity when either of
With Customer Refund Policy
them reapply as a Distributor. Herbalife does not guarantee
A Distributor must ensure that the Herbalife customer refund
that a Distributor who resigns will be accepted again as a
policy is thoroughly and properly understood and applied, and
Distributor.
intervene in any disputes between customers and Distribu-
tors to assure that they are aware of and understand the
policy. Rule 12-D Penalty for Violation of the Change of
Sponsorship Rule
Section 12 Protecting and Maintaining Lines of
Sponsorship Herbalife has sole and absolute discretion to rescind the
acceptance of an Application for Distributorship from a
former Distributor at any time in the future if evidence is
Rule 12-A Changes in Sponsorship provided that shows the former Distributor, their spouse or
The Distributor/Sponsor relationship is the foundation of the
other individual assisting in a Distributorship was not
Herbalife Sales & Marketing Plan and, as such, the principles
completely inactive the full one-year waiting period after
and rules of the Company protect the rights of the Sponsor.
resignation or non-payment of the Annual Processing Fee;
Changes of sponsorship are believed to be detrimental to the
failed to advise Herbalife of a prior Distributorship; or did not
integrity of the business and, as such, are discouraged and
otherwise meet the terms and conditions of the resignation
rarely permitted, and then only under certain conditions and at
or relinquishment as set forth in these Rules of Conduct. If
the sole and absolute discretion of Herbalife.
Herbalife determines it is necessary to reverse an accept-
ance of a former Distributor due to a violation of the rules for
Rule 12-B Inducement to Change Sponsors protecting the lines of sponsorship, then Herbalife has sole
In order to protect the Sponsor, no Distributor may interfere and absolute discretion to assess whatever penalties are
with the relationship between another Distributor and their deemed necessary and appropriate. These include, but are
Sponsor in any way. A Distributor may not offer, entice, not limited to, the transfer of all sponsored Distributors in the
encourage, solicit, or otherwise inuence or attempt to new Distributorship to the original Sponsors organization,
persuade another Distributor to change their Sponsor or line nancial penalties, suspension and possible termination of
of sponsorship, either directly or indirectly. the Distributor in violation of these rules.

Rule 12-C Applying for Change of Sponsorship Section 13 Assignment, Sale or Transfer of Distribu-
A Distributor who wishes to pursue changing Sponsors must
torship
obtain a written, notarized release from their Sponsor and all
upline Distributors, up to and including their active Presidents
Team member earning 7%. These notarized releases must be Rule 13-A Not Permitted Without Prior Written
submitted to Herbalifes Distributor Services Department Consent From Herbalife
detailing the reasons for this request and forfeiting all rights to The Herbalife business and the benets, rights and obliga-
the existing Distributorship if the request is approved. Only tions therein are personal to the achievements of the
after all this documentation is submitted will Herbalife review individual Distributor. The sale, assignment or transfer of any
the request. right or interest in a Distributorship is not permitted without
prior written consent by the Legal Department of Herbalifes
Fulllment of any part of this requirement does not in any way World Home Ofce in Los Angeles, California. Such requests
imply or guarantee approval of the request. should be forwarded to Herbalifes Distributor Services
Department that will then submit the requests to the Legal
The determination of this request will only be made by Herbal- Department, on behalf of the Distributor, when all necessary
ife World Operations Home Ofce in Los Angeles, California. documentation is received.
Herbalife has sole and absolute discretion to approve or deny
such a request, without providing justication for acceptance Rule 13-B May Only Be Assigned or Transferred to
or rejection. a Non-Herbalife Distributor
A Distributorship can only be assigned or transferred to an
If such a request for change of sponsorship should be individual who is not an Herbalife Distributor. If the individual
approved, the Distributor will not be permitted to bring any of wishing to assume responsibility for the Distributorship was
54 their downline organization with them as part of the transfer. formerly an Herbalife Distributor, or participated in another
Herbalife Distributorship, then they must meet all require- In these cases, the Monthly Volume and Royalty Point
ments of a former Distributor to rejoin the Company requirement for purposes of Royalty Overrides, Production
or other bonuses is the same as is required in the original
Rule 13-C Retention of Status and Benefits Distributorship. The Total Volumes and Royalty Points will
The achievements of a Distributor are personal to the be combined from all Distributorships of these Distributors
individual, and as such, if an assignment or transfer to determine earning eligibility and qualification require-
should be authorized, the status and benefits achieved by ments. For example, suppose a married couple who are
the Distributor are not necessarily transferred with the Millionaire Team members become divorced and each start
Distributorship. The individual assuming responsibility a second Distributorship under the original Sponsor. As long
may be required to achieve all qualifications for status as there are 3,000 Total Volume Points purchased in the
and earning requirements after the assignment or trans- three Distributorships combined, and the Total Royalty
fer is made. This includes, but is not limited to, Supervi- Points for all three Distributorships equal 4,000 Royalty
sor status, TAB Team status, vacation qualifications or Points, then all three Distributorships may earn the full 5%
any other rights of the individual Distributor. Royalty Override and the 4% Production Bonus, assuming
all other requirements were met. Both individuals must
Rule 13-D Rule for Rejoining the Company comply with the requirements to earn Royalty Overrides.
If the Distributor transferring or assigning the Distributor- For Supervisor qualification purposes, each individual
ship wishes to become a Distributor again, they must Distributorship is required to achieve necessary volume to
maintain one year of inactivity as defined by Herbalife in meet Matching Volume requirements for Supervisors they
Rule 7-D Period of Inactivity after the assignment or are qualifying.
transfer is completed before reapplying for or participat-
ing in another Herbalife Distributorship. Herbalife Rule 14-C Joining Under a Different Sponsor
reserves the right to reject this reapplication, without It is not permitted for either spouse to sign an Application
having to provide justification for such rejection. for Distributorship under a different Sponsor unless a
one-year period of inactivity, as defined by Rule 7-D Period
Section 14 Divorce or Separation of Inactivity, has been maintained following the legal
Whenever a Distributor is in the process of a separation, disposition or filing regarding the Distributorship, and
divorce or dissolution of a marriage, the Distributor must Distributor is in compliance with all other rules and regula-
ensure that the interests of the Distributorship and the tions.
Sponsor are protected.
Rule 14-D Authority of a Legal Decision
Rule 14-A May Not Participate in Another Distribu- This associated Application as defined in Rule 14-B Rights
torship to Continue a Distributorship Under the Same Sponsor or
During the separation, divorce or dissolution proceedings, 14-C Joining Under a Different Sponsor, and any other
neither of the parties may develop or assist in developing, Herbalife rule or regulation, in no way supersedes the
either alone or with, or on behalf of, someone else, any other dictates of any court of law as to the disposition of the
Herbalife Distributorship except under their original Sponsor Distributorship and/or the rights, benefits or obligations of
and as defined in Rule 14-C Joining Under a Different Spon- either party to the Distributorship.
sor.
Section 15 Disposition of a Distributorship
Rule 14-B Rights to Continue a Distributorship Under
the Same Sponsor Rule 15-A Inheritance
Married Distributors who have divorced or separated, may Upon the death of a Distributor, the deceaseds Distributor-
request to conduct an Herbalife business that is separate ship may be transferred to an heir, subject to applicable
from their spouse, under their original Sponsor, and under laws and Herbalifes rules, and with Herbalifes approval
certain guidelines and only with the approval, and at the sole and acceptance in its sole discretion.
and absolute discretion, of Herbalife. The sole purpose of this
is to allow a Distributor to continue conducting the Herbalife The rules of inheritance allow an active Distributor to own
business and building an organization without their spouse, if and operate a maximum of three Distributorships - their
they choose, but continuing under their same Sponsor. own, plus up to two others acquired by inheritance from a
*qualified family member. An inherited Distributorship may
For consideration, each person may submit a letter of be transferred to the heir directly, or in the case of a
request along with a newly completed and signed Application Distributorship that is Presidents Team status, to a Corpo-
for Distributorship in their own individual name, under the ration owned by the heir.
existing line of sponsorship of the original Distributorship. A
condition of this Distributorship is that the Distributor assures Through this process, the Period of Inactivity (as specified in
the original Distributorship will be supported and maintained Rule 7-D) shall be waived, provided the following additional
as first priority. Under no circumstances may this new Appli- conditions apply:
cation be under a different Sponsor except as noted in Rule
14-C Joining Under a Different Sponsor. This Application 1. The lineage relationship between the heirs existing
for Distributorship, if accepted, is considered a Distributor- Distributorship and the inherited Distributorship(s) must be
ship separate from, but associated with, the original Distribu- vertical (in the same line).
torship, maintaining current status.
55
2. The inherited Distributorship must be at TAB Team level. 16-B (Refer to Business Methods, Rule 1-L Restrictions
on Solicitations and Sales of Business Methods to Herb-
3. The heir must provide documentation, including indemni- alife Distributors in the Supplemental Rules section.)
ties and assurances satisfactory to Herbalife in its sole
discretion regarding their legal ability to instruct Herbalife as Rule 16-D Orders Must Be Paid By Purchaser
to the disposition of the deceaseds Distributorship. Payment for all orders purchased from Herbalife must be
made by the Distributor designated as Purchaser on the
Inherited Distributorships will be considered as separate order, their spouse or the first upline Supervisor if the
entities, each subject to fulfilling the business activities, Purchaser is a non-Supervisor, unless specific written
sales Volume and compensation terms as set forth in approval is given to Herbalife for payment to be made by
Herbalifes Marketing Plan, with the exception of Lifetime another individual. If written approval is given, it is for a
Volume achievements, which allow for the combination of specific order only and all subsequent orders will have above
the heirs own total volume with the inherited rules applied.
Distributorships total volume. The heir will be responsible
for payment of fees, fines (if/when applicable), and Distributors may not provide payment for product orders in
subscriptions for each Distributorship maintained, including another Distributors name, unless a Supervisor is ordering
the Annual Processing Fee, and Bizworks (as applicable). for a non-Supervisor, which is considered the Supervisors
own Personal Volume.
The heir must abide by all Rules of Conduct & Sales and
Marketing Plan not only for their personal Distributorship Attempts to purchase products in another Distributors name
but also for any Distributorship inherited. could be interpreted as attempts to improperly advance in
the Marketing Plan.
For transfer consideration or to request the cancellation of a
deceaseds Distributorship, please contact your local Rule 16-E Unacceptable Forms of Payment
Distributor Services team in order to receive instructions Distributors may not use the credit cards, personal checks or
and paperwork about initiating either process. any other form of payment from their Distributors, retail
customers or other individuals to pay for orders purchased
The final disposition of the Distributorship will be subject to from Herbalife.
approval by the Legal Department of Herbalifes Worldwide
Corporate Headquarters in Los Angeles, California.
Section 17 Customer Retail Receipts and the
*A qualified family member is defined as a spouse, parent,
Customer Refund Policy
child, brother, sister, grandparent, grandchild, mother in
law, father in law, step parents, step children, step brother, Rule 17-A Providing Retail Receipts to Customer
step sister, cousin, aunt, uncle, niece, and nephew. A Distributor must provide an official completed Herbalife
Retail Order Form to all retail customers when the sale is
Section 16 Purchasing and Sale of Products completed. This must list the products sold, the sales price,
and the name, address and telephone number of the
Distributor and the customer. Distributors are required to
Rule 16-A Proper Purchasing
maintain their copy of all Retail Order Forms on file for a
Non-Supervisor Distributors may purchase Herbalife
period of two (2) years. Herbalife maintains the right to
products only from their Sponsor, their first upline Super-
request copies of these and to verify the transactions and the
visor (only if their Sponsor is not a Fully Qualified Supervi-
terms and conditions of the sale, and the service provided by
sor) or directly from Herbalife.
the Distributor.
Products purchased directly from Herbalife by
non-Supervisor Distributors (at discount of less than
Rule 17-B Customer Refund Policy
The Herbalife products have a 30-day money-back guarantee
50%) are credited to the first upline Fully Qualified
for the retail customer. The 30 days commence on the date
Supervisors Personal Volume.
the customer receives the product. When a customer
requests the guarantee be honored, the Distributor must
Rule 16-B Orders Purchased at 50% Discount
respond quickly and courteously. They may offer the
All product purchases eligible for a 50% discount
customer a choice of a full refund of the purchase price or full
(Supervisor orders) must be purchased directly from
credit for exchange of other Herbalife products, in accord-
Herbalife and may not be purchased from an Upline
ance with the return procedures set forth in this book. The
Supervisor or other Distributor.
Distributor must honor the customers choice. (Refer to the
procedures of the Sales & Marketing Plan section of this
Rule 16-C Buying and Selling Products Outside book.)
Proper Line of Sponsorship
A Distributor is prohibited from buying products from any Section 18 Payments and Adjustments
Distributor other than as authorized in Rules 16-A To qualify for monthly Royalty Overrides, Production
Proper Purchasing and 16-B Orders purchased at Bonuses or other bonuses offered by the Company, Distribu-
50% Discount. Likewise, a Distributor is prohibited tors must meet sales production and Royalty Point require-
from selling to any Distributor other than their downline ments that are fully defined in the Sales & Marketing Plan
personal organization, in keeping with Rules 16-A and section of this book, or in other literature and promotional
56
material. Additionally, in order to earn these payments, Rules of Conduct, Distributor Policies or other rules and
Distributors must meet certain requirements for retail regulations of the Company may forfeit the right to partici-
customers and product distribution, and confirm those on the pate in this bonus program. Herbalife, in its sole and absolute
1st of each month on the Earnings Certification Form. The discretion, may determine a Distributors eligibility to partici-
additional requirements are defined below. pate in this bonus.

Rule 18-A Product Distribution Section 19 Activities and Locations


Herbalife is a wholesale/retail distribution Company. The fundamental business of an Herbalife Distributor is the
Products purchased from the Company are intended to selling of Herbalife products to consumers through direct
be sold and distributed to retail customers and downline selling, meaning sales occurring away from a Retail
Distributors, or used for Distributors and their immedi- Location, whether by long distance or face-to-face, in a
ate families own personal consumption. The purchase of transaction in which there is a direct and personal interac-
products primarily as an attempt to qualify for advance- tion between the Distributor and the customer.
ment in the Marketing Plan is not permitted.
Rule 19-A Retail Establishments
Any such attempts will result in severe sanctions, includ- No Distributor shall (directly or indirectly, through any
ing, but not limited to, demotion in team status, proba- person, means or device) display or sell Herbalife products,
tion, suspension of buying privileges, suspension of product related literature, or promotional items in any retail
earnings, disqualification from bonus participation, and establishments, including but not limited to stores, open or
deletion or termination of the Distributorship. enclosed markets, pharmacies, grocery, health food or
military stores, temporary kiosks, booths in malls, outlets,
Rule 18-B Commission Payments for Downline or any other location which Herbalife determines, in its sole
Distributors and absolute discretion, is inconsistent with direct selling.
On orders purchased directly from Herbalife, the Whole- (Refer to the Direct Sales Dos and Donts table at the
sale Profit or Commissions earned by downline Distribu- end of this section.)
tors will be paid to the Qualified Producer (when one is
within the line of payout) or the Supervisor. The Qualified Rule 19-B Distributors Private Offices
Producer and Supervisor are required to pay these Com- A Distributor with a private office may sell, sample, and
missions out to their downline Distributors by the end of display Herbalife products, product-related literature, or
the month the Commission payment is received. promotional items from such an office, provided that
products are not advertised for sale, and no products, signs,
Rule 18-C Maintenance of Records posters, flyers or brochures are visible from the street or
Distributors must maintain records of all their product sidewalk. Exterior signage to identify an office is permissi-
distribution for a minimum of two (2) years. The records ble subject to the following restrictions:
must contain the name, address and telephone number
of the customer or Distributor to whom products were Must not invite passersby to purchase product, and may
sold, complete information on products bought, and not indicate to a passersby that Herbalife products are
amount and method of payment. These records must be available inside
provided to Herbalife immediately upon request. Herbal-
ife maintains the right to contact retail customers and Must ensure the location is not perceived as a store,
downline Distributors to confirm these transactions and restaurant, franchise or other Retail Location
the level of service provided by the Distributor. (Refer to the Direct Sales Dos and Donts table at the
end of this section.)
Rule 18-D Debts Owed to Herbalife
If a Distributor owes Herbalife a debt, including, but not Rule 19-C Doctors or Other Professional Offices
limited to, any amount owing to Herbalife for products Doctors, healthcare or other professionals who are also
ordered, adjustments to earnings for inventory repurchases Distributors may sell Herbalife products from their offices
by downline Distributors or other earning adjustments, penal- provided that products are not advertised for sale, and there
ties assessed due to violations of the Rules of Conduct or are no products on display. It is permissible to have Herbal-
other regulations of the Company, return of check or other ife produced brochures or literature on a counter top or
form of payment for insufficient funds or past due Annual table, provided they are not presented in a display fashion.
Processing Fees, Herbalife reserves the right to deduct the (Refer to the Direct Sales Do's and Don'ts table at the
amount owed from any sum payable to the Distributor, or to end of this section.)
withhold payment of monies owed until such time as all
amounts owing by the Distributor to Herbalife have been paid Rule 19-D Service Establishments
in full and/or may decide not to recognize any qualification Distributors may not advertise that Herbalife products are
until the amount due Herbalife has been paid or settled. available at service establishments which include but are
not limited to beauty salons, barber shops, gyms and health
Rule 18-E TAB Team Production Bonus clubs. Product, product-related literature, promotional
This bonus is paid to TAB Team members who complete all items, or signs may not be on display in any service estab-
the qualification requirements and who demonstrate leader- lishment, nor may any signs be visible from the exterior of
ship both within their organization and to all other Distribu- the location that indicate to a passerby that Herbalife
tors. Any TAB Team member who is in violation of any of the products are available inside. Subject to these restrictions,
57
sales and sampling of Herbalife products are allowed. Rule 20-B Offering the Business Opportunity
When offering the business opportunity or presenting
Herbalife has sole and absolute discretion as to the the Herbalife Sales & Marketing Plan, a Distributor
determination and application of this policy. (Refer to must:
the Direct Sales Dos and Donts table at the end of
this section.) Clearly indicate that the principle activity of a
Distributor is to sell and distribute Herbalife products
Rule 19-E Trade Fairs, Athletic and Community to Retail Customers and may not represent or imply
Events that this is secondary to sponsoring or building the
Herbalife products may not be available for sale at business.
trade fairs, or athletic and other community events.
A Distributor with a private office may sell, sample, and display Herbalife products, product-related literature, or
However,
promotional sampling
items from such andthat
an office, provided display
products are ofnotHerbalife
advertised for sale, product aresigns,
and no products, Not imply or represent that a Distributor can benet
permissible.
subject Artwork for branded banners, table skirts,
posters, flyers or brochures are visible from the street or sidewalk. Exterior signage to identify an office is permissible
to the following restrictions: solely by the sponsoring of other Distributors.
flags and tents/canopies whichindicate
Must not invite passersby to purchase product, and may not
are toapproved for use in
a passersby that Herbalife products are
association
available inside with sampling are available for download Not imply that a Distributor is under any obligation to
Mustfrom
ensure theph.myherbalife.com,
location is not perceived as a store, Assets
restaurant, Library.
franchise (Refer
or other Retail Location to the sponsor others to become Distributors.
(Refer to the Direct Sales Dos and Donts table at the end of this section.)
Direct Sales Dos and Donts table at the end of this
Rule 19-C Doctors or Other Professional Offices
section.)
Doctors, healthcare or other professionals who are also Distributors may sell Herbalife products from their offices Not imply that success may be achieved with little or
provided that products are not advertised for sale, and there are no products on display. It is permissible to have
Herbalife produced brochures or literature on a counter top or table, provided they are not presented in a display no effort and must clearly indicate that Royalty Over-
Rule 19-F Swap Meets, Flea Markets, Open-Air
fashion. (Refer to the Direct Sales D o's and Don'ts table at the end of this section.)
rides, Production Bonuses or other earnings of an
Markets, Street/Vendor Carts
Rule 19-D Service Establishments
Distributors may not advertise that Herbalife products are available at service establishments which include but are
Herbalife Distributorship may only be achieved through
Distributors may not sell, sample, or display Herbalife
not limited to beauty salons, barber shops, gyms and health clubs. Product, product-related literature, promotional
items, or signs may not be on display in any service establishment, nor may any signs be visible from the exterior of
the continuing sales of Herbalife products to retail
products at swap meets, flea markets, open-air
the location that indicate to a passerby that Herbalife products are available inside. Subject to these restrictions, customers by themselves and their sponsored Distribu-
sales and sampling of Herbalife products are allowed.
markets, street/vendor carts, or similar tors, and after certain qualifications have been met.
Herbalife has sole and absolute discretion as to the determination and application of this policy. (Refer to the Direct
Sales locations/events,
Dos and Donts table at the e nd ofor other locations that Herbalife
this section.)

Rule determines,
19-E Trade Fairs, Athletic inandits soleEvents
Community and absolute discretion, are Not represent that there is any obligation to purchase
Herbalife products may not be available for sale at trade fairs, or athletic and other community events. However,
inconsistent
sampling with
and display of Herbalife direct
product selling
are permissible. Artwork or are not
for branded banners,conducive
table skirts, flags and
products, literature or sales aids except for the Herbal-
to the brand image of Herbalife. (Refer to the Direct
tents/canopies which are approved for use in association with sampling are available for download from ife Distributor Kit (IBP), nor may they represent that
ph.myherbalife.com, Assets Library. (Refer to the Direct Sales Dos and Donts table at the end of this se ction.)
Sales Dos and Donts table at the end of this section.) Royalty Overrides, Production Bonuses or other
Rule 19-F Swap Meets, Flea Markets, Open-Air Markets, Street/Vendor Carts
Distributors may not sell, sample, or display Herbalife products at swap meets, flea markets, open-air markets, benefits may be obtained solely from the purchase of
street/vendor carts, or similar locations/events, or other locations that Herbalife determines, in its sole and absolute
discretion, are inconsistent with direct selling or are not conducive to the brand image of Herbalife. (Refer to the products rather than the sale of products. (Refer to
Direct Sales Dos and Donts table at the end of this section.)
Direct Sales - Dos and Donts Table Rule 22-F Home-Based Business Claims and 22-G
Direct Sales - Dos and Donts Table Claims Regarding Relationship Between Herbalife and
Promotion or
Herbalife Distributors in the Rules of Conduct and
Locations Display Sales
Advertising of
Product Sales
Exterior
Signs Sampling
Branded
Materials
Distributor Policies section of this book.)
Retail Locations No No No No Yes Yes
*Temporary Kiosks, No No No No Yes Yes
Booths in Malls and Not make any statements which are not accurate and
Outlets
Swap Meets, Flea No No No No No No truthful. (Refer to Rules 22-F Home-Based Business
Markets, Open-air
Markets,
Claims and 22-G Claims Regarding Relationship
Street/Vendor Carts
Distributor s Yes Yes No Yes Yes Yes
Between Herbalife and Herbalife Distributors in the
Private Offices Rules of Conduct and Distributor Policies section.)
Doctors or Other No Yes No No Yes Yes
Professional Offices
Nutrition Clubs Yes Yes No Yes Yes Yes
(Non-Residential Section 21 Selling Practices
locations)
Nutrition Clubs Yes Yes No No Yes Yes
(home locations)
Service No Yes No No Yes Yes Rule 21-A Undesirable Selling Practices
Establishments
Trade Fairs, Athletic Yes No No Yes Yes Yes A Distributor shall not engage in high-pressure selling,
& Community
Events
but shall always conduct themselves in a courteous
* Temporaryis defined as occasionally present, not permanent.
and considerate manner. All presentations of Herbalife
19
Permanent locations are not permitted. products must be complete and truthful, including but
1 Not visible from the exterior.
2 Subject to limitations as to content. not limited to, instructions on the usage directions and
3 Allowed for booth identification. Subject to limitations as to content. precautions if any, as specified on the product labels
and any accompanying literature.
Section 20 Sponsoring and Offering the Busi-
ness Opportunity Rule 21-B Product Sales to Non-Distributors for
Resale
Rule 20-A Franchises or Territories No Distributor may sell Herbalife products to persons
Herbalife does not have territories nor franchises. No who are not Herbalife Distributors and whose intention
Distributor may represent or imply that there are it is to resell those products.
franchises or territories available under the Herbalife
Sales & Marketing Plan, when presenting or offering
the business opportunity.

58
Rule 21-C Modifications to Labels and Materials These statements have not been evaluated by the Food and Drug Administration.
A Distributor may not delete, add, modify or alter any This product is not intended to diagnose, treat, cure or prevent any disease.
labels, literature, material or packaging for any Herbalife
product or literature, including the official Herbalife Rule 22-D Product Claims
Distributor Kit (IBP). Distributors must not:

In addition, products or samples packaged for daily use Make any oral or written medical, therapeutic or curative
may not be resold individually. claims about Herbalife products. If a customer is under a
physicians care, Distributors are advised to recommend the
Rule 21-D Directions for Use customer consult with a physician before undertaking any
Distributor shall explain the directions for use and changes in diet. Any person with heart, liver or kidney disor-
cautions, if any, specified on product labels when selling ders, or who is under current medical treatment, should
the products. always be urged to seek the advice of a physician before
changing their diet.
Section 22 Claims and Representations
Make any claims about the Herbalife products, either
Claims and Representations Generally orally or in print, other than those presented in the Career
In addition to the specific Rules that follow, all claims, Book, Product Brochure or other official Herbalife literature.
representations and testimonials, including those related
to weight loss and product efficacy and financial perfor- Misrepresent, in any way, the price, quality, performance
mance (including income) must be lawful, truthful and or availability of Herbalife products.
not misleading. They must have a reasonable basis in
fact and must have been substantiated in writing in Use the name of the Food and Drug Administration (FDA)
advance of publication or other communication. They when representing the Herbalife products.
must also be consistent with claims and representations
made in current Herbalife marketing publications or on Rule 22-E Earnings Claims and Testimonials and
current Herbalife product labels. Since the law in this Compliance with the Law
area is subject to change, and as an accommodation to Distributors are responsible for understanding and following
its Distributors (but not as the rendering of legal advice), the laws relating to earnings claims and testimonials in each
Herbalife may post updates of this Rule, and updated jurisdiction in which they intend to conduct business.
disclaimers, at ph.myherbalife.com. Distributors are
required to visit the website and review these advisories Branded Materials: If an income claim is made in advertis-
or Rule changes with care. ing copy or other materials that mention Herbalife, a
disclaimer must accompany the claim. Lifestyle Claims
Rule 22-A Audio and Visual Presentations (such as those involving cars, pools, vacations, etc.) and
In addition to the Rules that follow, there are specific require- personal testimonials about earnings or lifestyle are
ments for including appropriate disclaimers (described income claims and subject to this Rule. All branded
below) on audio and visual presentations whether they are income claims require a disclaimer as follows:
branded or unbranded. The disclaimers must appear at the
beginning and the end of the presentations, long enough for Income applicable to the individuals (or examples) depicted and not average.
anyone to read (in the case of visual), or hear (in the case of
an oral presentation). Unbranded Materials: If an income claim is made in
advertising copy or other materials that do not mention
Rule 22-B Weight-Loss Claims Herbalife, a disclaimer must accompany the claim. Life-
All weight-loss claims and representations, including testimo- style claims (such as those involving cars, pools, vacations,
nials, must be accompanied by the following disclaimer, etc.) and personal testimonials about earnings or lifestyle
placed prominently, using a font size no less than 10-point are income claims and subject to this Rule. All unbranded
type on every page on which the claims appear: income claims require a disclaimer as follows:

These results are not typical. Individual results will vary. Income applicable to the individuals (or examples) depicted and not average.

The disclaimer must be displayed in a font size no less than


Rule 22-C Structure/Function Claims 10-point type or 75% of the size of the income claim, which-
Distributors may make only those structure/function claims ever is larger. Under the following limited circumstances,
that appear on Herbalifes label and marketing materials for alternate disclaimers are acceptable on unbranded materials
the product in question. A structure/function claim is one that as follows (same font and placement requirement):
the product may assist or support a particular
organ/bodily function (example: calcium in this product When advertising on business cards, opportunity cards,
helps build strong bones). All structure/function claims, classified ads, or any other format which is less than 6
including testimonials, must be accompanied by the follow- square inches:
ing disclaimer, placed adjacent to the claims, and in a
minimum of 10-point type on every page on which the claims Incomes presented not typical.
appear:
59
Rule 22-F Home-Based Business Claims A trade name is a business name which Herbalife has the
When promoting the Herbalife income opportunity, exclusive right to use. Company names such as Herbalife
Distributors may not misrepresent the extent to which International of America, Inc. or Herbalife of Canada, Ltd.
the activities of a Distributor can be conducted solely in are our legal trade names.
the home.
Subject to the following conditions, it is permissible for
Rule 22-G Claims Regarding Relationship Between Distributors to use those trademarks, trade names and
Herbalife and Herbalife Distributors logos which Herbalife makes available for downloading
The Herbalife income opportunity is a potential career for from ph.myherbalife.coms Assets Library.
Distributors, but under no circumstances is it a job, as
that term is commonly understood. Distributors are, at all Herbalifes logos/assets may not be obtained from any
times, self-employed independent contractors, and may source other than Herbalife.
not claim, represent or imply that they are employed by,
speak for, or provide any kind of consulting services to Use of logos, including the Tri-Leaf logos, must always
Herbalife, or that the Herbalife business is a job. For be accompanied by identifying yourself as an Herbalife
example, Distributors may not use the terms job, Independent Distributor, and removal of this wording is
salary, employment, or paid vacations (or any strictly prohibited. Failure to do so can cause confusion in
similar terms) in promoting the income opportunity, nor the marketplace.
may Distributors market the income opportunity using
tools primarily or wholly devoted to advertising job oppor- Distributors may not alter the logos in any way, except
tunities including, but not limited to Help Wanted ads, to resize as necessary to fit the specific tools and materi-
employment bulletin boards, and Internet job search als you create. Removal of the "Independent Distributor"
engines, unless the advertisements clearly and conspicu- wording (in conjunction with the logo) is absolutely prohib-
ously indicate that what is being offered is an independ- ited.
ent income opportunity, and not a job or employment.
Logos may only be used in a manner that is in compli-
Section 23 Use of Copyrights, Trademarks, Trade ance with the law and Herbalifes rules and regulations
(including the Rules of Conduct and Distributor Policies,
Names and Logos
the Supplemental Rules of Conduct, and the Nutrition
Club Rules) all of which can be accessed on
Rule 23-A Copyright Infringement ph.myherbalife.com.
No Distributor or any other person may reproduce, in
whole or in part, any printed material or audio or visual Herbalife, or any of its subsidiaries, reserves the right to
recordings that have been produced by Herbalife unless withdraw its consent at any time at its sole and absolute
given written authorization to do so by Herbalife. These discretion.
materials are protected by copyright, whether registered
or unregistered, and are considered proprietary to Herb-
Rule 23-D Use of Herbalife Name in TV, Radio,
alife.
Magazines or Newspapers
The word Herbalife or the specific mention of any
Rule 23-B Consent for Reproduction Herbalife products or pictures of products may not be
Distributors wishing to use full and exact reproductions
used in any media advertisements, whether in print, audio
of articles or materials contained in official Herbalife
or visual recordings, including, but not limited to, newspa-
material such as the Career Book, the Product Brochure,
pers, magazines, radio and television, other than as
Herbalife Today magazine, audio/visual recordings or
indicated in the advertising regulations.
other literature, to be incorporated into presentations to
their own Distributor organization or for informational
Rule 23-E For Use Only With Herbalife Business
purposes, may do so only if they have received prior
Distributors may use Herbalife-produced literature or
written approval from Herbalife and if such reproduction
promotional material solely for the purpose of conducting
is followed by this statement:
their Herbalife business.
Reproduced with the permission of Herbalife International. All rights to the
Herbalife name and logo and any trademarks or trade names of Herbalife, are Rule 23-F Mark Hughes
the property of Herbalife International and its subsidiaries or associated The name or image of Mark Hughes (founder of Herbalife)
companies. may not be used in any form of advertisement.

Rule 23-C Trademarks, Trade Names and Logos Rule 23-G Addresses
A trademark or logo is a proprietary name or symbol The Herbalife International World Operations Home Office
which Herbalife has the exclusive legal right to use. For address, or the addresses of any Herbalife companies or
example, the symbol and the word Herbalife are Herb- offices, may not be used, published, or promoted by any
alife trademarks. A trademark also includes the name Distributor, as their own.
used for an Herbalife product, such as Fiberbond, Vitamin
& Mineral Herbal Complex, Herbalifeline, etc.

60
Section 24 Advertising and Promotion Signs or other materials may not be visible from the street or
Herbalife endeavors to produce and make available effective sidewalk when used in connection with a private office or other
promotional literature and sales tools for Distributors use in location in which Herbalife business is done, and may not be
advertising or promoting their business. posted or distributed in a manner that might be a distraction to
motorists or pedestrians.
Rule 24-A Approved Advertisements and Promo-
tional Materials Public Property:
Distributors may produce their own promotional materials Distributors may not post signs on public property, including
provided they are truthful and accurate in content; make no utility poles, street lights, traffic lights, parking meters or traffic.
therapeutic, disease or medical claims; do not imply an
employment opportunity; and otherwise follow all Rules of Rule 25-B Pull-Tabs, Flyers and Hot Pockets
Conduct that apply to Advertising. Pull-tabs, flyers and hot pockets may be used provided their
content and manner of use complies with the rights of others,
Rule 24-B Local Laws Herbalifes Rules of Conduct and Distributor Policies, any other
In addition to Herbalifes policies, Distributors must comply Herbalife Rules, and the law. An example of a permitted use is
with any and all local and domestic ordinances, laws or other posting of flyers on bulletin boards and other locations estab-
regulations when advertising or promoting Herbalife lished for the specific purpose of allowing the posting or
products or the business opportunity. It is the responsibility commercial notices.
of the Distributor to determine what these may be and how
they apply to their business. Rule 25-C General Rules
Distributors must comply with all applicable laws, regulations
Rule 24-C Telephone Directory Listings and ordinances when advertising and promoting Herbalife
Distributors may list themselves in the telephone directory products or income opportunity.
under the heading Herbalife Distributor. The only informa-
tion that may follow this is the Distributors name, address, Although Herbalife provides guidance and, in some cases,
telephone number, fax number, email address or website. imposes additional restrictions, it is the responsibility of the
Distributor as an independent businessperson to determine
Display ads must conform to all Herbalife advertising regula- what the law requires.
tions, and the word Herbalife (other than Herbalife
Independent Distributor), logos and/or trademarks of All materials covered by this Rule must include the name and
Herbalife International may not be used in any way other than postal address (or personally answered telephone) of the
as used in the approved advertisements. Categorical listings Distributor who posted or distributed the material.
are permissible under accurate (non-medical, non-therapeutic
and non-curative) headings. Accurate headings would No materials may be attached to ATMs, telephones, vending
include: Hair Care Products, Skincare Products, Health machines or gasoline pumps, or be attached or left in a manner
Products or Nutritional Products, and Weight that creates a nuisance.
Loss/Control.
Materials must be promptly removed upon the request of any
Distributors may use display ads as long as the advertise- government authority, the owner of the property (in the case of
ment is within the guidelines for print advertising. a withdrawal of consent) or Herbalife.

Rule 24-D Business Cards, Stationery, Letterhead This Rule is likely to undergo periodic updates. Distributors are
and Checkbooks required to check for updates to this Rule by visiting
For your convenience, Herbalife provides professionally ph.myherbalife.com or by calling Herbalife's Distributor Services
designed artwork for stationary and business cards, which Department at (632) 555 2828. Materials which do not comply
can be downloaded from ph.myherbalife.com/Assets Library. with updated Rules must be taken down or removed promptly.
Personalization is restricted to the Distributors name, and
contact information and an optional headshot photo. Rule 25-D Penalties for Violations
Violations of this Rule may have serious consequences, includ-
ing formal reprimands, significant fines, suspension of buying
Section 25 Sign Posting, Flyers, Pull-Tabs and Hot
privileges or termination of Distributorships. Where a
Pockets landowner, property owner or governmental entity charges for
clean-up costs, these costs shall be borne (or at Herbalifes
Rule 25-A Posting Locations option, reimbursed to Herbalife) by the responsible Distributor.
Private Property: Penalties are determined in Herbalifes sole and absolute discre-
Distributors may post signs on private property with the tion.
written consent of the owner of such property. Herbalife
offers a Letter of Consent to Post Signage on Private Section 26 Electronic Marketing and Promotion
Property which Distributors may download and use at
ph.myherbalife.com, or which they may obtain from Herbal- Rule 26-A Must Disclose Relationship to Herbalife on
ife's Distributor Services Department at (632) 555 2828.
Home Pages Featuring Corporate Logos/Marks
Distributors operating websites related to their Herbalife
*Please refer to Appendix A of this section
business may feature the Herbalife logos and other 61
Herbalife trademarks on their sites, but must disclose 1. Are unconnected to any religious or political organization;
their relationship to Herbalife by placing the phrase
Herbalife Independent Distributor in a prominent 2. Do not damage the name or reputation of Herbalife or its
location on the home page, appearing in the same font Distributors;
size as the surrounding text, and the phrase must also
appear on every Web page on which a logo or trade- 3. Do not misuse Herbalifes service marks, trademarks,
mark appears. Trademarked/copyrighted words and trade names, product names or other intellectual property;
phrases may not be used in the website domain name and
(URL), the titles for any pages within websites
(including, but not limited to, the home page), or in 4. Do not directly or indirectly promote any other direct-
email addresses. selling or network marketing companies (regardless of
products offered) or any products which are competitive with
Rule 26-B Domain Names, Email Addresses those sold by Herbalife (including, but not limited to, meal
and Websites replacements, nutritional supplements and cosmetics).
Distributors may not use the name Herbalife, its
trade names, product names, or other intellectual prop- Rule 26-E Email
erty of Herbalife (or any variations thereon) in domain The following discussion and Rules on email are generally
names (URLs), the titles for any pages within websites applicable to all activities of Distributors related to their
(including, but not limited to, home pages), or email Herbalife business. They are in addition to any relevant laws
address. However, the Herbalife name and product and legal requirements. As the law in this area is relatively
names may be used in search engine Meta tags, and new and constantly evolving, and as an accommodation to its
title tags. In the case of a domain name violating this Distributors (but not as the rendering of legal advice), Herbal-
Rule, Herbalife shall have the right to require the owner ife may post periodic legal updates at MyHerbalife.com.
to transfer it to Herbalife immediately and at no cost to Distributors are expected to visit the website and review
Herbalife. This shall be in addition to Herbalifes other these advisories with care, but nevertheless, Distributors are
rights and remedies. solely responsible for compliance with all applicable laws.
Herbalife strongly recommends that Distributors pay regular
Rule 26-C Hyperlinking and Associations visits to relevant government websites, if applicable, in order
Distributors may not use third parties trademarks, to learn about the most recent developments in this area.
trade names, or product names (or any variations
thereon) in domain names (URLs), the titles for any 1. Generally
pages within websites (including, but not limited to Herbalife has adopted the following Rules to comply with the
home pages), email addresses or Meta tags, unless laws that govern the use of email messages to advertise or
they have sought and obtained prior written consent promote a commercial product or service, including content
from the owner. Independent Distributors shall indem- on an Internet website operated for commercial purposes.
nify and keep Herbalife safe and harmless from and These Rules are applicable to all Distributors who promote
against any liability or claim of any nature filed by any the sale of Herbalife products or the earnings opportunity by
third party arising or related to the use of third-party sending email, regardless of whether the Distributor has a
trademarks, trade names or product names by Inde- pre-existing business or personal relationship with the recipi-
pendent Distributors. ent. Failure to comply with these Rules could result in
sanctions to the status of your Distributorship.
Distributors may link their websites to:
2. Rules and Definitions
1. Herbalifes official home page or any other website The following restrictions and prohibitions apply to all
produced or maintained by Herbalife Distributors who transmit commercial email messages to
promote Herbalife products or the earnings opportunity:
2. Any other websites maintained by them to promote
Herbalifes product line and income opportunity a. Distributors are prohibited from sending messages unless
the Distributor has a prior existing business or personal
3. Any third-party websites that will assist them in relationship with the recipient or the recipient has provided
promoting Herbalifes product line and income opportu- prior affirmative consent to receive the message. Prior
nity, so long as such websites are compliant with Rule existing business relationship means a relationship formed
26-D Associating Other Organizations in this section by a voluntary, two-way communication between the
of the Rules of Conduct. Distributor and the recipient based on the recipients prior
purchase or transaction. Personal relationship means a
Rule 26-D Associating Other Organizations relationship based on the recipients status as a family
Distributors may feature third-party advertisements on member, friend or acquaintance with respect to the Distribu-
their websites so long as, in Herbalifes sole and abso- tor. Affirmative consent means that the recipient has
lute judgment, the advertisements: expressly consented to receive the message, either in
response to the Distributors clear and conspicuous request
for such consent or at the recipients own initiative. Consent
must specifically address receipt of messages regarding
Herbalife products or the earnings opportunity.
62
b. Distributors are prohibited from disguising the origin of any online user accounts from which to transmit commercial
email message. Each message must include accurate header email messages.
information. Header information means the source, destina-
tion and routing information attached to an email message, l. Lead Generators (also known as, lead services, or lead
including the originating domain name and originating email providers) use marketing techniques to locate potential
address, and any other information that identifies the person customers for their clients. Herbalife Distributors are prohib-
initiating the message. ited from selling leads; however, they may recommend a
third-party lead providers services to other Distributors, but a
c. The from line of each message must accurately identify the Distributor may NOT earn any compensation (directly or
person who initiated the message. indirectly) for referrals leading to sales of leads or other sales
aids. Some Distributors buy leads to see if the lead might
d. The subject line of each message must not mislead the be interested in purchasing Herbalife products or in the
recipient about the contents or subject matter of the message. Herbalife income opportunity. It is important to know, some
Lead Generators use techniques that may violate laws that
e. Each message must contain a functioning return email restrict the sending of commercial email. The consequences
address or Internet-based mechanism that a recipient may use of contacting leads that have been purchased from or
to submit a reply email message or other form of Internet-based supplied by a service which is using questionable methods
communication requesting that they not receive future commer- can be very severe, even if the Distributor is acting in good
cial email messages from the sender at the email address where faith. It is the Distributors responsibility to know and abide by
the message was received (opt-out request). Each message the law and to determine that those with whom they do
must provide clear and conspicuous notice of the opportunity to business do so as well. This means the Distributor must
make an opt-out request and how to do so. investigate the Lead providers techniques that the service
employs and confirm to a certainty their compliance with all
f. Distributors are prohibited from initiating or transmitting applicable laws. For example, some laws may require that a
commercial email to a recipient who has made an opt-out Lead Generation Service using unsolicited email to contact
request more than 10 business days after receiving the opt-out prospects have prior affirmative consent to be contacted
request. Each Distributor must produce and maintain its own from those recipients. Until a Distributor has received written
Do-Not-Email List (DNE list) to track and honor all opt-out proof that a services methods are in compliance with the
requests. law, and Herbalifes Rules of Conduct, Distributors may not
purchase or use leads supplied by that service. The Distribu-
g. Each message must include a valid physical postal address of tor must keep in mind their own activities and once they have
the Distributor. acquired the lead must comply with the Herbalifes Rules of
Conduct, and all applicable laws. In addition to its other rights
h. Any Distributor who uses a third-party list vendor or Lead and remedies, Herbalife shall have the right to suspend,
Generator to obtain email addresses must verify that each terminate or take other disciplinary action against a Distribu-
addressee obtained from such vendor or service is not on that torship using leads generated by means which do not comply
Distributors DNE list before sending any commercial message with the law, or using those leads in a manner which does not
to that addressee, even if the list vendor or Lead Generator comply with this Rule, Herbalifes other Rules of Conduct and
claims that the addressee has opted-in to receive commercial Distributor Policies, all other Herbalife Rules, and all applica-
mail or has provided consent or permission or any other ble law.
indication that they want to receive commercial messages.
Rule 26-F Discontinuance of Emailing
i. Distributors are prohibited from selling, leasing, exchanging, or Distributors must immediately discontinue email activity if
otherwise transferring or releasing the email address of a person they receive any inquiry or notice of action from a govern-
from whom the Distributor has received an opt-out request. mental authority regarding their email practices. Distributors
must report all such notices or inquiries immediately to
j. Distributors are prohibited from obtaining the email addresses Herbalifes Philippines Distributor Services Department.
of message recipients by address harvesting or dictionary Herbalife retains the option to suspend, terminate and take
attacks. Address harvesting refers to the use of software or other disciplinary or legal action against any Distributorship
any other automated means to collect email addresses that are that is not in compliance with Herbalifes Rules and the laws.
listed on an Internet website or online service, which may This is in addition to Herbalifes other rights and remedies.
include chat rooms, message boards or online directories.
Collecting email addresses from such sources is prohibited if Rule 26-G Search-Engine Advertising
that source posts a notice stating that the operator of such The Herbalife name and product names may be used in
website or online service will not give, sell or otherwise transfer search engine Meta tags and title tags. In the case of a
addresses maintained by such website or online service to any domain name violating this Rule, Herbalife shall have the right
other person for the purpose of initiating commercial email to require the owner to transfer it to Herbalife immediately
messages. Dictionary attack refers to automated means used and at no cost to Herbalife.
to generate possible email addresses by combining names,
letters or numbers into numerous permutations. Distributors are permitted to advertise the Herbalife
product line and income opportunity on Internet search
k. Distributors are prohibited from using scripts or other engines, but they may only use words and phrases that have
automated means to register for multiple email accounts or been preapproved by Herbalife for such advertising. This
restriction applies to the URL, title tag, 25-word description, 63
keywords that make up a Meta tag, alt/image tags that describe them and how such information will be used.
the images of a site, sponsored ads that Distributors purchase on
search engines, and any other page-related factors used by Rule 26-M Consumer Data
search engines in determining website rankings. A list of Distributors may not sell, trade or use consumer or site user
keywords that may optimize your search-engine ranking, and a information, except in connection with Herbalifes products
list of approved advertising phrases are available from Herbalifes or Herbalifes income opportunity. If any person or entity
Distributor Services Department at 555-2828 or online at requests that their information not be used, the Distributor
ph.myherbalife.com. These lists will be updated from time-to- must immediately honor such request.
time. Distributors should view the lists regularly and promptly
ensure that their search-engine advertising is in conformity. Rule 26-N Standard of Personal Conduct
Distributors may not publish, post or distribute any materials
Please refer to Appendix B of this section. on or via the Internet, whether or not in connection with
Herbalife that are, in Herbalifes sole and absolute judgment,
Rule 26-H Obtaining Priority or Preference With a defamatory, libelous, disparaging, threatening, offensive,
Search Engine harassing, abusive, obscene or pornographic.
Distributors may not use any misleading or deceptive tactics (as
determined by Herbalife, in its sole and absolute judgment) in Rule 26-O Unauthorized Computer Access
order to improve their index preference with search engines. Distributors may not interfere or take any action that results
in interference with or disruption of Herbalifeww.com/ph/,
Rule 26-I Offering Web Services ph.myherbalife.com or other websites maintained by Herbal-
Distributors offering any Web services through a vendor must ife or its Distributors, nor may they gain or attempt to gain
provide to each recipient in an easily understandable, direct and access to computer systems or networks connected to
permanently available manner, the name, address, fax and phone those sites or any other sites without prior written permis-
numbers, and email address of the Vendor/Service Provider. sion or authorization from Herbalife.

Rule 26-J Offering Herbalife Products for Auction Rule 26-P Audio/Visual Recordings
Auction sales and sales on auction sites weaken the personal A Distributor may not display or mention the name of any
relationships which Distributors must develop with their custom- Herbalife products, trademarks or trade names in any
ers, as well as the Herbalife brand and the image which Herbalife audio/visual recordings made by, for, on behalf of, or at the
wants to establish for its products. Therefore, Distributors may direction of a Distributor, unless such recording has been
not (directly or indirectly through any intermediary or instrumen- approved for use by Herbalife.
tality) offer or facilitate the offering of Herbalife products for sale
by soliciting or receiving open bids. This prohibition includes, but Rule 26-Q Television, Cable, Satellite or Radio
is not limited to, soliciting or receiving bids for Herbalife products Broadcasting
on the Internet, through a commercial auction website, online It is not permitted for any Distributor to broadcast any
auction marketplace, or otherwise. Furthermore, commercial audio/visual recording of any kind that relates to, mentions,
auction websites or online auction marketplaces, and any other displays or promotes in any way, either directly or indirectly,
sites determined by Herbalife to have an auction focus, are the Herbalife name, products, materials, business opportu-
prohibited sales channels even when the proposed sales are at a nity or methods of conducting business, except for the
fixed price. following approved advertisement:

Rule 26-K International Business Herbalife Independent Distributor


Distributors conducting or seeking to conduct business in interna- Call Me for products or opportunity
tional markets via their own or other websites must comply with (Distributor Name and Phone No./Fax No.
Herbalifes Rules of Conduct and Distributor Policies, any other or Email Address)
Herbalife Rules, as well as the laws and regulations of each
country which has jurisdiction over their commercial and Internet Rule 26-R Television Advertising
activities, including, but not limited to, rules, laws and regulations In the event that Herbalife should broadcast on a television,
pertaining to the confidentiality of consumer data, privacy rights, satellite or radio station, no Distributor may advertise on that
restrictions on telemarketing and restrictions on marketing over station or network at any time during the period beginning
the Internet. Product references may include only those products one hour before through one hour following the Herbalife
that are for sale in the particular country to which such communi- broadcast, even though such advertisement may otherwise
cations are directed. conform with Herbalifes Advertising Regulations or other
rules.
Rule 26-L Privacy Statements
Distributor websites that promote Herbalifes products or income Section 27 Social Media
opportunity, or any other relationship with Herbalife, must Introduction: Social networking websites such as Twitter,
maintain the confidentiality of consumers and site users by YouTube, MySpace and Facebook, and online communities
complying with the privacy laws in each country from which they (like blog sites) are now among the most popular, talked-
receive consumer information. Distributors must post, in a promi- about and visited sites on the Internet. The Herbalife
nent location, a Privacy Statement that informs consumers business is one of personal communication, so these sites
whether or not personal information is being collected about may offer important tools and capabilities that you, as
64 Independent Distributors, will want to use to communicate.
The following Rules are applicable to your activities with ing testimonials, must be accompanied by the following
online social media and have been created to protect and disclaimer, placed prominently, using a font size no less than
preserve the integrity of Herbalifes brand, as well as your 10-point type on every page on which such claims appear:
business operation.
These results are not typical, individual results will vary
Distributors may post content within social media websites,
Distributors must include this disclosure when making claims
postings and forums that are accessed by the general public
about their own or anyone elses weight-loss results associ-
as allowed under these Rules and Herbalife's Rules of ated with use of Herbalife products. Although the Claims
Distributor Conduct. and Representations section of the latest Career Book
provides the disclaimers and the proper placement details for
However, content regarding prices, Nutrition Clubs, product all types of Claims (income, lifestyle, product efficacy, and
and income testimonials, as well as details related to the weight-loss), because the law in this area is subject to
Herbalife Marketing Plan must be restricted to areas that are change, and as an accommodation to its Distributors (but not
only accessible to individuals who are personally known by as providing legal advice), Herbalife may post updates of this
the Distributor. Rule at ph.MyHerbalife.com. Distributors are required to visit
the website and review these advisories or Rule changes
27-A Responsibility for Postings with care.
Distributors are responsible for all Herbalife-related content
27-D Use of Third Party Intellectual Property
that they post online, including but not limited to blogs, Distributors may not use third parties trademarks, trade
videos, comments, and any other submissions that can be names, or product names (or any variations thereon) text,
traced back to them, whether or not they own, operate, or photo images, videos, or graphics owned or created by
control the website. third parties unless they have sought and obtained prior
written consent from the owner.
Distributors must fact-check materials they intend to post
online to ensure the information is truthful and accurate. All third-party intellectual property must be properly
referenced as the property of the third-party, and
Distributors using social media outlets as part of their Distributors must adhere to any restrictions and condi-
Herbalife business must clearly and conspicuously identify tions that the owner of the intellectual property places on
themselves (by both name and as an Herbalife Independent the use of its property.
Distributor) within unrestricted, publicly accessible profile
27-E Use of Herbalifes Trade Names, Logos &
settings.
Assets
Distributors may only use Herbalifes trade name in a
Distributors must disclose their full name on all Social Media manner that clearly distinguishes themselves as Herbal-
postings, and conspicuously and clearly identify themselves ife Independent Distributors. Without limitation, this
as an Herbalife Independent Distributor. Anonymous postings restriction applies to the identification of online groups,
or the use of an alias is prohibited. forums, and other pages created in online environments.

27-B Social Media as a Sales and Promotion Forum Examples of unauthorized use of the Herbalife name are:
Social Media sites are relationship-building sites. Building Herbalife Wellness Challenge, The Herbalife Page,
relationships is an important part of the sales process and Lets Talk Herbalife, etc.
these sites may become useful for Distributors. However,
Professionally-designed logos are available (and assets
social media sites may not be used as a forum to conduct
that incorporate the logos, such as those shown below,
sales transactions. Online sales may only be transacted from may be downloaded in multiple file formats from the
an Independent Distributors Herbalife website. Assets Library in ph.myherbalife.com.

27-C Deceptive Postings and Claims However, the use of these logos and assets is subject to
Distributors must be accurate and truthful when posting the restrictions defined below:
biographical information and credentials. Logos & assets may not be obtained from any source
other than Herbalife.
All claims, representations and testimonials, including those Distributors may not use logos without conspicuously
related to weight loss and product efficacy and financial and clearly identifying themselves as Herbalife
performance (including income) must be lawful, truthful and Independent Distributor. Removal of the "Independent
Distributor" wording is prohibited.
not misleading. They must have a reasonable basis in fact and
Logos & assets may not be altered in any way, except
must have been substantiated in writing in advance of publica- resizing to t tools & materials created.
tion or other communication. They must also be consistent
with claims and representations made in current Herbalife
marketing publications or on current Herbalife product labels.

When making claims Distributors must adhere to all applica-


ble rules and laws. This includes, but is not limited to the use
of disclaimers which are required for all types of Claims
(income, lifestyle, product efcacy, and weight-loss). For
example: All weight-loss claims and representations, includ-
65
27-F Respecting Privacy 27-H Prohibited Postings
Always respect the privacy of others in your postings, Distributors may not post or link to any postings or other
and be mindful of Herbalifes Rules of Conduct & material that:
Distributor Policies, Rule 8-G Maintaining Reputation and Is sexually explicit, obscene, or pornographic;
image of the Company, which states: No Distributor shall Is offensive, profane, hateful, threatening, harmful, defama-
do anything detrimental (whether or not in the course of tory, libelous, harassing, or discriminatory (whether based on
their Distributorship) which Herbalife determines, in its race, ethnicity, creed, religion, gender, sexual orientation,
sole and absolute discretion, is or could be detrimental to physical disability, or otherwise);
the reputation or image of the Company, its products, Is graphically violent, including any violent video game
Distributors, trademarks, trade names or goodwill. images;
Is solicitous of any unlawful behavior;
27-G Photos, Video/Audio Recordings Engages in personal attacks on any individual, group, or
Distributors may post audio/video material on YouTube entity;
and similar social media sites, provided the content Is in violation of any intellectual property rights of the
complies with Herbalife's Rules of Distributor Conduct. Company or any third party.

In its sole and absolute discretion, Herbalife reserves the 27-I Professionalism
right to determine if recordings and images (including Distributors should not respond to those who place negative
their manner of use) conflict with Herbalifes branding posts about them, other independent Distributors, or Herbal-
efforts or Rules of Conduct and Distributor Policies, ife, as this may trigger discussions that potentially damage
including disclaimer requirements. Herbalife reserves the the Distributors or Herbalifes reputation and goodwill. If you
right to request the removal of such images or record- see such negative posts, please email us at
ings. dbpc_philippines@herbalife.com and we will consider
whether a Company response is appropriate.
At all times, Distributors must comply with all privacy
laws and social media policies when using images or 27-J Cancellation of Your Herbalife Business
recordings of other individuals. If an individuals Herbalife Distributorship becomes cancelled
for any reason, the individual must discontinue use of
Herbalifes Rules of Conduct and Distributor Policies can Herbalifes intellectual property (such as the Herbalife name,
be located in your Career Book, downloaded from trademarks, trade names, and any derivative) in postings and
ph.myherbalife.com, or obtained from Distributor social media websites the individual utilizes.
Services.
Individuals who have previously identified themselves as
Distributors Personal Meetings Corporate Events
Corporate Events Herbalife Independent Distributors must conspicuously
disclose that they are no longer Herbalife Independent
Still Photos: Distributors may not Still photos: Still photos taken by
post still photos from their personal Distributors at Company Distributors in future postings, and must appropriately
meetings or trainings on social sponsored meetings or events update their profile information.
media websites. Such photos may may be used on Herbalife
be posted on Herbalife Independ- Independent Distributor websites
ent Distributors website provided and social media websites. 27-K Sports Sponsorships
they are behind a password Herbalife provides a variety of When promoting Major League Soccer and all other Herbalife
protected page. professional photos that are
available for Distributors to sponsored teams and athletes,
download from Assets Library in
ph.myherbalife.com. These Distributors may ONLY use marketing tools provided by
photos are approved for
Distributors use and may also be Herbalife, which may not be altered in any way. These
used on both personal and social marketing tools are available for download at
media websites. ph.myherbalife.com.
Distributors Personal Meetings Corporate Events
MLS (Major League Soccer) Logos and Assets
Audio/Video Recordings: Distribu- Audio/Video Recordings: Distribu-
tors may not post audio/visual tors may not record video or audio
recordings from their personal of Herbalife sponsored meetings, Distributors may ONLY use Major League Soccer (MLS),
meetings, or personal trainings on trainings or events, and may not LA Galaxy, and FC Barcelona marketing tools provided by
any social media website. Such post video or audio recordings on Herbalife, which may not be altered in any way. These
recordings may be posted on their personal websites, or on
Herbalife Independent Distributor social media environment. marketing tools are available for download at
websites provided they are behind MyHerbalife.com.
a password protected page. However, Herbalife provides a
Audio/Video Recordings: Distribu- variety of professional video and
tors may not record video or audio audio recordings of Company Distributors may not create their own brochures, yers or
of Herbalife sponsored meetings, sponsored events that are available any other marketing tools using any MLS, LA Galaxy, or FC
trainings or events, and may not for Distributors to download from Barcelona logo, mark, image or audio le.
post video or audio recordings on ph.myherbalife.com (or any site
their personal websites, or on Herbalife makes available for that
social media environment. purpose). Recordings provided by Describing the Relationship
Herbalife are acceptable for posting
on social media websites and
Herbalife Independent Distributor There are many specic and useful ways permitted to
websites.
66
describe Herbalifes relationship with LA Galaxy and FC Section 28 Marketing by Means of Telemarketing
Barcelona therefore, Distributors are encouraged to cite this INTRODUCTION
relationship in promoting Herbalife products and the The following discussion and Rules on telemarketing are
Herbalife business opportunity (provided they do so responsi- generally applicable to all activities of Distributors related
bly). to their Herbalife business. They are in addition to any
relevant laws and local legal requirements. Since the law
Deviation from permitted usages will put the relationship at in this area is relatively new and constantly evolving, and
risk and potentially damage Herbalife's brand and business as an accommodation to its Distributors (but not as the
reputation. For this reason, violations of the following guide- rendering of legal advice), Herbalife may post updates at
lines will result in severe penalties, up to and including ph.myherbalife.com. Distributors should pay regular
suspension or termination of Distributorships. visits to the website and review these advisories or Rule
changes with care, but nevertheless, Distributors are
The following statements, as they are worded below, are solely responsible for compliance with all applicable
accurate, permissible and encouraged; they may be used laws. Moreover, Herbalife strongly recommends that
individually and in combination: Distributors pay regular visits to relevant government
websites if applicable, in order to learn about the most
LA GALAXY recent developments in this area.

Herbalife is the Official Presenting Sponsor of the LA Telemarketing (as that term is used in this document)
Galaxy team. is the marketing of products or services utilizing
telephonic devices (to place outgoing calls), including fax
Herbalife is the Official Nutrition Company of the LA machines, automated telephone equipment, and
Galaxy team. pre-recorded or artificial voice recordings.

Dr. Luigi Gratton is a Nutrition Advisor to the LA Galaxy Local laws may prohibit or severely restrict telemarketing
team. operations utilizing the methods cited above, especially
when the telemarketer is approaching persons with
Herbalife is an Official Sponsor of LA Galaxy players whom there is no pre-existing business relationship, and
Chris Klein, Donovan Ricketts, and Omar Gonzalez. particularly when they are contacted at home. There may
be other local regulations applicable to the use of
FC BARCELONA telemarketing with which Distributors must comply.

Herbalife is the Official Nutritional Supplement Sponsor As independent businesspersons, Distributors are
of FC Barcelona. individually responsible for understanding and following
Herbalifes Rules and local laws and regulations relating
Herbalife is the Official Nutrition Sponsor of FC to telemarketing practices, as well as those in each
Barcelona. jurisdiction in which they intend to conduct business.
When purchasing or using the telemarketing services of
Herbalife is the Official Weight Management Sponsor unrelated or unaffiliated vendors, Distributors must use
of FC Barcelona. due diligence to confirm that the services comply with all
applicable laws.
Herbalife-sponsored athlete.
Definitions
Herbalife is the Official Nutrition Sponsor of Leo For purposes of this section the following definitions
Messi. The Leo Messi Foundation and Herbalife join in apply:
supporting children around the world.
Autodialer
Media Coverage Equipment that has the capacity to dial telephone
Distributors may review or refer to LA Galaxy, or FC Barce- numbers automatically. The term includes any equipment
lona media coverage with their organization, their customers, that performs the dialing function whether or not the
or when presenting the business opportunity. machine is preprogrammed with a list of numbers or dials
the numbers on a random basis.
Distributors may not reproduce, reprint, or post (on their
Herbalife Independent Distributor websites) any media Established Business Relationship (EBR)
coverage, including, but not limited to, articles, titles and A prior existing relationship formed by a voluntary
headlines. However, personally-owned and maintained two-way communication between a Distributor and a
websites may include links to LA Galaxy, or FC Barcelona residential subscriber:
media coverage, but such links must be accompanied by the
following disclaimer: "By clicking on this link, you will exit this 1. On the basis of the subscribers purchase or transac-
Herbalife Independent Distributor website and visit a website tion within the 18 months immediately preceding the
that is not formally associated with Herbalife or its Independ- date of the telephone call, if the relationship has not
ent Distributors." been previously terminated by the Distributor or the
other party; or
67
2. On the basis of the subscribers inquiry regarding directory, advertisement or site on the Internet to which
products or services within three months immediately the recipient voluntarily agreed to make available his or
preceding the date of the telephone call, if the relation- her fax number for public distribution.
ship has not been previously terminated by the Distribu-
tor or the other party. If the telephone subscriber makes Faxes must include a clear and conspicuous notice on
a company-specific Do-Not-Call request, that request the first page that the recipient may opt-out of receiving
terminates the established business relationship even if any further fax advertisements from the Distributor
the subscriber continues to do business with the (Do-Not-Fax request).
Distributor.
Faxes must include a domestic contact telephone
Personal Relationship number, as well as a fax machine number, for the recipi-
A family member, friend or acquaintance of the Distribu- ent to transmit a Do-Not-Fax request.
tor making the call.
Faxes must include at least one cost-free mechanism
Predictive Dialer that the recipient can use to transmit a Do-Not-Fax
Hardware and software used to dial telemarketing calls request to the Distributor, such as a website address or
while telemarketers are talking to other customers. email address.
Predictive dialers predict the average time it takes for
a consumer to answer the phone and when a telemar- Distributors must accept and process Do-Not-Fax
keter will be free to take the next call. requests 24 hours a day, seven days a week, and all
requests must be honored fully within 30 days.
Prior Express Consent/Prior Express Permission
Consent or permission evidenced by a written agreement All faxes must include, either in the top or bottom
or email between the Distributor and the consumer in margins on each page, or on the first page of the fax:
which the consumer clearly states that they agree to be
contacted by the Distributor regarding the Herbalife - The date and time the fax is sent;
products or opportunity, and specifies the telephone or
fax number to which calls may be placed. - The identity of the sender (which must be the
Distributors personal or company name); and
Rules
The following restrictions and prohibitions apply to the - The telephone number of the sending fax machine and
use of unsolicited fax solicitations, prerecorded/artificial of the Distributor
voice solicitations, and autodialers. They are applicable to
all telemarketing activities of Distributors. When Distributors must comply with Rule 28-A Autodialers
purchasing or using the telemarketing services of and with any other applicable domestic or local laws and
unrelated or unaffiliated vendors, Distributors must use regulations that govern faxing.
due diligence to confirm that the services comply with
these Rules: Rule 28-D Do-Not-Call Lists
Distributors must understand that the Rules, cover calls
Rule 28-A Autodialers made from standard telephones by live operators as well as
Distributors may not use autodialers or predictive dialers those which are made using fax machines, etc. Distributors
to offer Herbalife products or the earnings opportunity. are also responsible for complying with all applicable laws
and regulations that govern telemarketing, including an
obligation to review and honor the Do-Not-Call rules
Rule 28-B Prerecorded or Artificial Voice Messages
maintained by the government or relevant governmental
Distributors may not use prerecorded or artificial voice
agencies, if any, in connection with live calls made from
messages to offer Herbalife products, or the earnings
standard telephones as well as all other forms of telemarket-
opportunity.
ing.
Rule 28-C Unsolicited Faxes Distributors may ONLY contact, either by telephone or by
Distributors may not use a blast fax or similar program fax, any person or entity that have provided their prior
or service to send messages by fax. Distributors only express consent to be called, that have an established
may send fax messages to individuals with whom the business relationship with the Distributor, or that have a
Distributor has an established business relationship personal relationship with the Distributor.
(EBR), and to any individuals that have provided their
prior express permission to receive fax messages from Distributors engaged in telemarketing must also maintain
the Distributor. their own Do-Not-Call lists that record the number(s) of any
person or entity that requests that they not be contacted.
All faxes sent to those with whom the Distributor has an
EBR are subject to the following rules: Distributors must maintain a written policy governing
Do-Not-Call and other telemarketing requirements, and all
The Distributor must obtain the recipient's fax number personnel engaged in telephone solicitation on a Distributors
either through the recipient's voluntary communication behalf must be trained in the existence and use of this policy.
of such number, within the context of the EBR, or from a
68
Distributors may not use any telephone number supplied by
a third-party vendor or Lead Generation Service for use in
telemarketing if that telephone number appears on any
Do-Not-Call list maintained by the government, (if applicable),
or if that telephone number appears on the Distributors own
Do-Not-Call list.

Local laws and regulations may include additional or other


and it is the Distributors responsibility to determine the
requirements of any relevant laws and regulations relating to
Do-Not-Call lists and to comply with those requirements.

Rule 28-E Lead Generators


Lead Generators use marketing techniques to locate
potential customers for their clients. Some Herbalife
Distributors buy these leads to see if they might be
interested in purchasing Herbalife products or the Herb-
alife income opportunity. Some Lead Generators use
techniques that may violate laws that restrict telemarket-
ing, including the transmission of unsolicited fax adver-
tisements or blast faxing, the sending of commercial
e-mail, the use of autodialers and pre-recorded
messages. The consequences of contacting leads that
have been purchased from or supplied by a service which
is using questionable methods can be very severe, even
if the Distributor is acting in good faith. It is the
Distributors responsibility to know and abide by the law
and to determine that those with whom they do business
do so as well. Distributor must investigate the lead
techniques that the service employs and confirm to a
certainty their compliance with applicable laws. Until a
Distributor has received written proof that a services
methods are in compliance with the law, Distributors
may not purchase or use leads supplied by that service.
The Distributor must keep in mind their own activities
and once they have acquired the lead must comply with
applicable laws (such as Do-Not-Call lists) and the
Companys Rules. In addition to its other rights and
remedies, Herbalife shall have the right, to suspend,
terminate or take other disciplinary action against a
Distributorship using leads generated by means which do
not comply with the law, or using those leads in a
manner which does not comply with Herbalifes Rules of
Conduct and Distributor Policies, any other Herbalife
Rules, and the law on this subject matter. (Refer to
Business Methods, Rule 1-O Lead Sales Prohibited)

Rule 28-F Compliance With Herbalifes Rules and the


Law
Distributors must immediately discontinue telemarketing
activity if they receive any inquiry or notice of action from
a governmental authority regarding their telemarketing
practices. Distributors must report all such notices or
inquiries immediately to the Distributor Services Depart-
ment of Herbalife International Philippines, Inc. Herbalife
retains the option to suspend, terminate and take other
disciplinary action against any Distributorship that is not
in compliance with this Rule, Herbalifes Rules of
Conduct and Distributor Policies, any other Herbalife
Rules, and the law. This is in addition to Herbalifes other
rights and remedies.

69
PHILIPPINES SUPPLEMENTAL RULES OF CONDUCT:
CERTAIN WAYS OF DOING THE BUSINESS

The Creation, Sale and Use of Business Methods Philippines ................................................................................................... 70-78
Herbalife Nutrition Club Rules Philippines ....................................................................................................................................... 79-89
Weight Loss Challenge Rules Philippines .......................................................................................................................................... 92-96

INTRODUCTION

Every Herbalife Independent Distributor (hereinafter referred to as Distributor) is a self-employed, independent business
person engaged in the sale of Herbalife products for consumption and, if the Distributor desires, in the promotion of the Herbal-
ife income opportunity. The relationship between Herbalife and its Distributors begins with, and is defined by, the Application
for International Distributorship and Agreement of Distributorship. That relationship incorporates those Rules published by
Herbalife from time to time in its discretion, defining the rights and responsibilities of Herbalife Distributors, each in their most
recent form. Those Rules include, but are not limited to, Herbalifes Rules of Conduct and Distributor Policies, and any other
Herbalife Rules. Nothing in Herbalifes Rules is intended to serve as or should be interpreted as legal advice; Herbalife does
not provide legal advice to its Independent Distributors. The following Business Methods Rules apply specifically to the
promotion of Herbalife products and the Herbalife income opportunity in the Republic of the Philippines:

Table of Contents

Introduction .................................................................................................................................................................................................... 70

Section 1: The Creation, Sale and Use of Business Methods


Definition of Business Methods ............................................................................................................................................................... 71
1-A-1 Presale Legal Review and Registration of Business Methods .............................................................................................. 71
1-A-2 Compliance of Business Methods With the Law and Herbalifes Rules .............................................................................. 71
1-B Restrictions on Use of Herbalife Data Obtained via Creation, Promotion or Sale of Business Methods .................... 72
1-C No Required Purchase Other Than International Business Pack .............................................................................................. 72
1-D Right to Cancel Subscriptions and Satisfaction Guarantee . ..................................................................................................... 72
1-E Receipts .................................................................................................................................................................................................. 73
1-F The Purpose of Sales of Business Methods - Not For Profit ..................................................................................................... 73
1-G Sales Price of Certain Business Methods ...................................................................................................................................... 73
1-H Fee for Using Websites ..................................................................................................................................................................... 74
1-I No Compensation for Recruitment or Sale of Business Methods ............................................................................................. 74
1-J Encouraging or Requiring Personal Debt Not Permitted .............................................................................................................. 74
1-K Required Disclosure Statement ......................................................................................................................................................... 74
1-L Restrictions on Solicitations and Sales of Business Methods to Herbalife Distributors ...................................................... 74
1-M Restrictions on Sales or Promotion of Business Methods at Meetings and Other Official Events ............................ 74
1-N Use of Vendors ...................................................................................................................................................................................... 74
1-O Lead Sales Prohibited........................................................................................................................................................................... 74
1-P Herbalife Does Not Approve, Guarantee or Assume Any Obligation........................................................................................ 74
1-Q License to Use Herbalife-Produced Sales Tools and Related Materials .................................................................................. 74
1-R Updating Materials ................................................................................................................................................................................ 75
1-S Limit on Sales of Business Methods ................................................................................................................................................ 75
1-T Notification of Source ........................................................................................................................................................................... 75
Policy Statement on Business Methods ................................................................................................................................................. 76
Appendix A - Business Methods Disclosure Statement....................................................................................................................... 77
Appendix B - Resolution Provision ....................................................................................................................................................... 78
Appendix H - Business Methods Registration Form ............................................................................................................................ 109

70
SECTION 1 - THE CREATION, SALE AND USE OF to allow counsel to discuss with Herbalife counsel, on a
BUSINESS METHODS confidential basis, any questions the latter may have
regarding the Business Methods reviewed, and
Some Distributors produce, sell and utilize merchandis- advice/recommendations given to the Business Method
ing aids and support services or materials, excluding the client regarding those materials; and
names and contact information of prospects and the
recommendation, provision, and placement of advertis- 3. Will confirm that counsel has reviewed with the
ing. These aids, support services and materials include Business Method client any documents that Herbalife
(but are not limited to) books, magazines and other may require to be signed by the client in connection with
printed materials, audio/visual materials, software, the Business Methods.
telemarketing tools, websites, Internet services and
other electronic media, rallies, meetings and educational Registration Form:
seminars. Distributors must submit a registration form to Herbalife
in addition to the legal review and opinion letter. Regis-
Aids, support services and materials which were not tration is for tracking purposes only. No Business
produced by Herbalife are referred to in these Rules as Method and no Distributor shall claim or represent that
Business Methods. Herbalife (whether or not a Business Method has been
registered with Herbalife) has reviewed, approved,
Business Methods (as that term is used in these Rules) endorsed, guaranteed or assumed any responsibility or
are NOT produced, approved, endorsed, guaranteed or obligation with regard to a Business Method.
authorized by Herbalife, and Herbalife assumes no
responsibility or obligation, and shall have none, with Registration forms are available at
regard to their purchase, sale or use. MyHerbalifeww.com/ph or by calling Herbalife's Distribu-
tor Services Department at (632) 555 2828. A new form
1-A-1 Presale Legal Review and Registration of Busi- must be submitted with each change to the Business
ness Methods Method. To determine whether a Business Method is
Distributors may sell Business Methods, provided those currently registered, Distributors may go to
Business Methods have been registered with Herbalife MyHerbalifeww.com/ph or contact Distributor Services.
and that registration is current. As a condition of registra-
tion, there must be a full review and approval by the The legal opinion and registration form must be provided
owner's or principal seller's legal counsel. The legal to Herbalife Philippines Distributor Services Department
review must include content, method of operation, by either of the following methods:
advertising and promotion, and terms of sale and use.
The legal counsel must be competent in laws applicable By mail to: Herbalife International Philippines, Inc.
to Multi-level Marketing (MLM) and must provide a letter Attention: Distributor Services Department
addressed to Herbalife that specifically identifies the Ground Floor, Goodland Building
materials reviewed and represents that, based upon the 377 Sen. Gil Puyat Avenue
legal counsels review, if the Business Method is 1200 Makati City, Philippines
operated as reflected in his/her review: or

(a)The Business Methods comply with Herbalife's Via email: DistributorServicesPhilippines1@herbalife.com to


policies and procedures, based upon his review of Herb- be followed by the original letter using the address above.
alife's then-current policies and procedures which would
also be specifically identified in the letter); and Herbalife shall have the right to suspend, terminate or
take other disciplinary action against any Distributor who
(b) Counsel is not aware of any existing law, rule or sells an unregistered Business Method, or who provides
regulation that the Business Methods, in his/her opinion, false or incomplete information on the Business Meth-
would violate. The legal counsel and letter shall be ods Registration Form or to their legal counsel.
subject to Herbalife's approval. The legal review and
letter must be submitted to Herbalife annually and also 1-A-2 Compliance of Business Methods With the
before material changes are made. Law and Herbalifes Rules
Distributors creating, selling or using Business Methods,
Legal Counsels Letter: directly or indirectly (such as through corporations) must
1. May include a caveat that the letter is not a formal comply with Herbalifes Rules of Conduct and Distributor
legal opinion nor is it a representation that there are no Policies, any other Herbalife rules, and the law, including,
statutes, rules or regulations that exist in the Philippines but not limited to, laws relating to confidentiality of
which might be violated by the Business Method, and consumer data, privacy rights, restrictions on telemarket-
that the firm cannot predict whether various domestic ing in all its forms, and marketing over the Internet.
and local enforcement agencies might change their inter-
pretation of applicable rules and regulations; If Herbalife determines that one or more Business Meth-
ods violates its Rules, the law, or the legal rights of
2. Will confirm that the Business Method client has others, or that they produce a significant risk that they
agreed to a limited waiver of the attorney-client privilege
71
might damage Herbalifes business or reputation, brand Herbalife Rules, and the law, if a breach of these restric-
or image, Herbalife shall have the right to require the tions has occurred, Herbalife shall be entitled to an
Distributor to immediately cease the sale or utilization of injunction or temporary restraining order, without notice
the Business Method in question, without liability to to the Distributor or former Distributor, restraining any
Herbalife. impermissible disclosure or use of the confidential infor-
mation in addition to any other available remedy.
1-B Restrictions on Use of Herbalife Data Obtained
via Creation, Promotion or Sale of Business Methods 1-C No Required Purchase Other Than International
Distributors may produce, sell or re-sell Business Meth- Business Pack
ods to other Distributors solely for the purpose of selling The only required purchase in order to become, succeed or
Herbalife products and building, training and motivating advance as an Herbalife Distributor is the Herbalife IBP (that
other Distributors to sell Herbalife products. In order to is, Herbalifes official International Business Pack/Distributor
protect the intellectual property rights and goodwill of Kit). When a Distributor is recruited, they must be offered the
Herbalife, and the income opportunity it affords the opportunity to buy a Mini IBP (or, at the Applicants election,
Distributors, and in addition to any other restriction or the full Herbalife IBP), without any markup or profit to the
prohibition contained in any agreement with Herbalife or Sponsor or the Sponsors upline. To illustrate:
any applicable Rule:
1. If a potential Distributor is offered the opportunity to
No Distributor or, for a period of three (3) years following purchase products, services or materials (whether or not
the termination of their Distributorship (by any means, they were produced by Herbalife) in addition to the IBP, it
including voluntary resignation), no former Distributor must be with the understanding that this is an optional
shall, directly or indirectly: purchase and not a condition or requirement for becoming a
Distributor or succeeding or advancing in Herbalifes Market-
1. Use any information relating to the identity, contact ing Plan. Furthermore, Distributors may not promote or tout
information, sponsorship relationships, preferences or the profits to be made from selling a Distributor-produced
any other significant business or personal information IBP or kit which contains anything in addition to that which is
about any Herbalife Distributor, which was acquired or contained in the standard Herbalife IBP.
derived from such activity for any purpose other than the
promotion and sale of Herbalife products pursuant to the 2. Distributors may not represent or imply that Business
Herbalife Marketing Plan; or Methods are required (legally, or as a matter of practicality) to
do or succeed in the business, participate in the income
2. Offer, promote or sell to any Herbalife Distributor, or opportunity, or receive training and upline support.
third party who acquired or used the Business Method,
the products, services or earnings opportunity associated 1-D Right to Cancel Subscriptions and Satisfaction
with any other multi-level marketing or direct-sales Guaranty
company. Those persons or entities who sell Business Methods
components to Herbalife Distributors which are:
For example, for the period covered by these restric-
1. Sold on a subscription basis, must offer to the
tions, no Distributor or former Distributor (including the
Purchaser in writing at the time of such sale, the right to
spouse of such Distributor or former Distributor, and no
terminate such subscriptions at any time and to obtain a
company or entity controlled by either of them or in
refund for the unexpired portion of those subscriptions. If
which either of them have an economic interest) shall
there are varying published rates for different periods of
offer, invite, encourage, induce, solicit, promote, spon-
service, the rate charged for the purpose of calculating any
sor, recruit or attempt to recruit, any of those acts
subscription refund will be that which most closely corre-
directly or indirectly, to any Herbalife Distributor or third
sponds to the actual period of service, provided that no
party who acquired or used the Business Method, the
additional payment will be due upon cancellation.
opportunity to join, participate in any way with, or
purchase or sell the products or services of any other
multi-level marketing or direct-sales company. 2. Tangible (meaning: having physical form, such as CDs
and DVDs), must offer to the Purchaser in writing at the time
Violation of the foregoing restrictions will be regarded as of sale, the right to return such materials to the Seller for the
a serious violation of the Distributors contract with Herb- amount paid by the Purchaser plus shipping and handling.
alife because it puts at risk the relationships, business The guaranty period shall be at least 180 days from the time
and incomes of the Company and persons upline of those the Purchaser received the components. The Seller must
Distributors to whom access was given by their involve- issue the refund within seven (7) business days of Sellers
ment in Business Methods intended solely to promote receipt of the returned materials in the case of tangible
the Herbalife business. Distributor acknowledges that components.
Herbalife and its Distributors would suffer irreparable
harm as a result of any breach of these restrictions and 3. Not described above (in subparagraph [1] or [2]), must
that monetary damages are insufficient to compensate offer to the Purchaser in writing a satisfaction guaranty which
Herbalife for such harm. Therefore, in addition to the satisfies (at the election of the Seller) subparagraph (a), (b) or
Companys other rights and remedies under Herbalifes (c) that follows:
Rules of Conduct and Distributor Policies, any other
72
a. An unconditional satisfaction guaranteed refund for a 1-E Receipts
period of at least 30 calendar days from the date of receipt The Seller of Business Methods must provide to the
of the component; Buyer an itemized, dated receipt for all purchases, which
shall assign a price for each component sold and include
b. An unconditional satisfaction guaranty for a period of at the following language:
least seven (7) calendar days from the date of receipt of
the component, but Seller may choose to offer this (rather The products or services being purchased, while they may be a
than the 30-day satisfaction guaranty) only if both of the legitimate and helpful tool for building your business, are not
following apply to the sale: required in order to pursue the income opportunity being
offered. The Seller is solely responsible for the preparation and
i. The components developed or purchased by Seller from sale of these materials or services, and the Company that
an unrelated third party supplier (from whom neither affords the income opportunity does not approve, endorse or
Seller nor any other Herbalife Distributor derives, directly guarantee these materials. If, for any reason, you are not
or indirectly, any compensation or economic benefit, satisfied with any tangible materials you have purchased, you
pursuant to a written agreement between that supplier may return them to the Seller at the address listed on this
and Seller provided to Herbalife which contains the follow- receipt within 180 days of your receipt of those materials for a
ing provision, We agree, for the benefit of, and subject to full refund of the cost of those tangible materials, including
confirmation by, Herbalife Ltd., its affiliates or subsidiar- shipping and handling.
ies, not to pay any referral fee or any other compensation
or economic benefit, directly or indirectly, to any Herbalife Alternatively, if the Seller maintains a website which
Distributor.), and the price charged by Seller to clearly and conspicuously sets forth a refund policy
Purchaser is no greater than the reasonable direct costs which complies with Business Methods Rule 1-D Right
evaluated on a financial-year basis (net of discounts, to Cancel Subscriptions and Satisfaction Guarantee, the
allowances and the like) incurred by Seller to purchase or following language may be used with respect to
create and sell the particular component (including Business Methods delivered over the Internet:
reasonable direct administrative costs, such as customer
support, accounts payable and receivable administration The products or services being purchased, while they may be a
and actual bad debt), plus a mark up of no more than 5%of legitimate and helpful tool for building your business, are not
such direct costs; and required in order to pursue the income opportunity being
offered. The Seller is solely responsible for the preparation and
ii. Seller retains and makes available for audit at sale of these materials or services, and the Company that
Herbalifes expense and conducted by a nationally recog- affords the income opportunity does not approve, endorse or
nized accounting firm, all documents, invoices and guarantee these materials. You may qualify for a refund upon
records relating to such purchases and development your return to the Seller of tangible materials. To review those
costs and sales or resales by Seller; or rights go to [NOTE: Fill in the URL of the website that sets forth
how the Buyer may obtain their refund.]
c. An unconditional satisfaction guaranteed refund for a
period of at least seven (7) calendar days from the date of 1-F The Purpose of Sales of Business MethodsNot
receipt of the component, but Seller may choose to offer for Profit
this (rather than the 30-day satisfaction guaranty) only if, Distributors may produce and sell Business Methods
in addition to the letter or letters previously provided by strictly for the purpose of selling Herbalife products,
legal counsel to Herbalife in compliance with Business building the Herbalife business, or training and motivat-
Methods Rule 1-A-2 Compliance of Business Methods ing their own organization to sell Herbalife products (and
With The Law and Herbalife's Rules, Herbalife has subject to the provisions of Business Methods Rule 1-L
received a current letter addressed to Herbalife (and such "Restrictions on Solicitations and Sales of Business
further assurances as Herbalife may request) from Methods to Herbalife Distributors" provided they do not
competent multi-level marketing (MLM) legal counsel, become (and are not perceived as) income-generating
confirming that the Business Methods, of which the enterprises that are being conducted, instead of, or in
components are a part, are, as to content and operation, conjunction with the Herbalife business. Accordingly, the
in material compliance with local law applicable to MLM, Creator, Seller and Reseller of a Business Method may
including that relating to business opportunities, and that charge prices no greater than the cost of the unit(s) being
counsel is not aware of any existing law, rule or regulation sold.
that the Business Methods, in his/her opinion, would
violate. The legal counsel and letter shall be subject to
1-G Sales Price of Certain Business Methods
Herbalife's approval. The legal review and letter to Herbal-
If a Business Method (for example, a Decision Package)
ife shall be renewed annually and also before material
is sold before the Buyer knows the opportunity relates to
changes are made.
Herbalife, the total for all such sales may not exceed the
lesser of the value of the Business Method sold or Php
Whether or not covered by the above refund provisions,
2,000.00, unless Herbalife has given prior written
Herbalife may pay, on behalf of the Seller, refunds to a
approval of a greater amount.
requesting party, if it determines, in good faith, that such
payment protects the goodwill or reputation of Herbalife
or its Distributors, in addition to such sanctions as Herbal-
ife may determine. 73
1-H Fee for Using Websites sponsored and conducted (in whole or in part) by Herbalife.
Distributors may charge users of their website a reasonable
fee, provided the fee does not exceed the cost for the devel- 1-N Use of Vendors
opment, setup and maintenance of the website. Distributors may use or recommend Vendors of Business
Methods or the use of those Business Methods. However,
1-I No Compensation for Recruitment or Sale of no such Vendors or their Business Methods may be used to
Business Methods circumvent the law or Herbalifes Rules. Distributors who
Distributors may not offer or pay endorsement or recom- use or recommend such Vendors shall use due diligence to
mendation fees, referral fees, or administrative fees or confirm that the Vendors services and Business Methods
reimbursement, or any other form of compensation they provide are in compliance with the law and Herbalifes
(including rebates, bonuses, discounts, etc.) relating, in Rules. Further, if a Distributor has an economic interest in a
whole or in part, or in any way, to the purchase or sale of Vendor of Business Methods or in any of its transactions, the
Business Methods, nor may any Distributor accept such actions of the Vendor shall be regarded as the actions of the
compensation. Distributor for purposes of these Rules (including, but not
limited to, Business Methods, Rules 1-D Right to Cancel
1-J Encouraging or Requiring Personal Debt Not Subscriptions and Satisfaction Guaranty and 1-S Limit on
Permitted Sales of Business Methods).
No Herbalife Distributor, in connection with Business Meth-
ods, may encourage or require that a current or prospective 1-O Lead Sales Prohibited
Distributor go into debt in order to become a Distributor, Distributors may not sell leads, advertising slots or advertis-
grow an existing business, or purchase Business Methods ing to other Distributors. Distributors may recommend third-
or Herbalife products. party providers of leads and advertising to other Distributors,
but they may not earn any compensation (directly or
1-K Required Disclosure Statement indirectly) for referrals leading to sales of these or other sales
Before or concurrent with the first sale to a particular Buyer aids.
of any Business Method which does not come within and
comply with Business Methods, Rule 1-G Sales Price of 1-P Herbalife Does Not Approve, Guarantee or
Certain Business Methods of this section, both Seller and Assume Any Obligation
Buyer must review the Business Methods, Disclosure State- Business Methods, as well as the representations made by
ment in the form most recently published by Herbalife. For Distributors engaged in their creation, promotion, offering,
the protection of Herbalife and the Seller, Herbalife requires sale or use, may not state, suggest or give the impression
that both parties sign this document in the spaces provided that any Business Method was produced, approved,
and that Seller retain the signed originals for at least two (2) endorsed, guaranteed, authorized or offered by Herbalife, or
years. As an alternative, Sellers and Buyers signatures may that Herbalife assumes any obligation with regard to their
be accomplished and stored electronically in compliance creation, sale or use.
with applicable law.
1-Q License to Use Herbalife-Produced Sales Tools
The current version of the Business Methods Disclosure and Related Materials
Statement can be found in Appendix A at the end of Business Methods may use Herbalife-produced sales tools,
Section 1, and is available on MyHerbalifeww.com/ph for sales aids and related materials, including, but not limited to,
downloading and printing. audio/visual recordings, pictures or descriptions of Herbalife
products taken from any sales materials and literature, or
1-L Restrictions on Solicitations and Sales of Busi- audio/visual recordings that are currently available for sale or
ness Methods to Herbalife Distributors distribution from Herbalife. Distributors may not use any
Distributors may promote, solicit or sell Business Methods materials that are specifically identified as not to be repro-
to downline and crossline organizations, but only if they have duced. At all times, Distributors using the materials
received prior written consent to such promotion, solicita- referenced above must comply with the following conditions:
tion or sale from the first qualified Presidents Team
member above the Distributor(s) to whom such promotion, 1. Distributors using materials in unaltered form must include
solicitation or sale is to be made (except that Distributors do Herbalife (on every page or screen, or by voice-over, if
not need consent to promote, solicit or sell Business Meth- using audio materials).
ods to their own downline organization to the level of the
next qualified Presidents Team member). A single written 2. Distributors using materials in altered form must indicate
consent is valid as to all Distributors, down to the next that the materials were produced by an Herbalife Independ-
qualified Presidents Team member, of the person giving the ent Distributor (on every page or screen, or by voice-over, if
consent. All written consents must be maintained on file for using audio materials).
two (2) years and provided to Herbalife immediately upon
request. 3. Reproductions of materials produced by Herbalife must be
of a quality comparable to the original (as judged by Herbal-
1-M Restrictions on Sales or Promotion of Business ife).
Methods at Meetings and Other Official Events
Distributors may not display, promote or sell any Business 4. All usage and alteration must be in compliance with these
Methods at meetings, programs or other functions Rules, all of Herbalifes Rules and the law.
74
1-R Updating Materials
Herbalife regularly modifies its product and sales materi-
als. Distributors must keep themselves up-to-date with
regard to these modifications, and must promptly revise
and update the Business Methods they produce or sell, to
reflect current information.

1-S Limit on Sales of Business Methods


Each Distributor who sells Business Methods must
ensure that the quantity and amounts charged for the
Business Methods sold are reasonable in relation to the
Sales Volume and profits of the Buyer from his or her
Herbalife business.

1-T Notification of Source


All Business Methods shall display the date of publication
or recording, and the name of the publisher/producer.

For questions about the rules regarding Business Meth-


ods or their application, you may call Herbalifes Distribu-
tor Services Department at (632) 555 2828, or send an
email to DistributorServicesPhilippines1@herbalife.com

75
POLICY STATEMENT ON BUSINESS METHODS

Some Herbalife Independent Distributors (hereinafter referred to as Distributors) produce, sell


and utilize merchandising aids and support services or materials, excluding the names and con-
tact information of prospects (e.g., leads), and the recommendation, provision and placement
of advertising. These aids, support services and materials (i.e., Business Methods) include (but are
not limited to) books, magazines and other printed materials, audio/visual materials, software,
telemarketing tools, websites, Internet services and other electronic media, rallies, meetings and
educational seminars.

Such Business Methods are NOT produced, approved, endorsed, guaranteed or authorized by
Herbalife, and Herbalife assumes NO responsibility or obligation, and shall have none, with
regard to their purchase, sale or use.

Purchasing Business Methods is strictly voluntary. Their purchase or use is not required to become an
Herbalife Distributor, nor is it necessary in order for you to progress or succeed as a Distributor, or to receive train-
ing and support from your Sponsor and/or upline.

No one may pressure you to purchase or use Business Methods Distributors should only buy Business
Methods if they decide for themselves, after a reasonable time in the Herbalife business, that these materials
might assist them in developing their business further. The money and time Distributors expend on Business Meth-
ods should be limited and consistent with their own evaluation of the reasonably likely benefits to their business.

The only required purchase in order to become, succeed or advance as a Distributor is the Herbal-
ife IBP (that is, Herbalifes official International Business Pack/Distributor Kit).When a Distributor
is recruited, they must be offered the opportunity to buy a Mini IBP (or, at the Applicants election,
the full Herbalife IBP), without any markup or profit to the Sponsor or the Sponsors upline.

At all times, the principal business focus of Distributors is the sale of Herbalife products for con-
sumption. Herbalifes Business Methods Rules and Distributor Policies contain important provi-
sions affecting your potential decision to purchase, sell or use Business Methods, including a
180-day unconditional refund on tangible materials which must be offered and honored by any
Distributor who sells Business Methods. These Rules are included in the IBP, or you can access
them on Herbalifes official website MyHerbalifeww.com/ph. They may also be requested by
phone through Herbalifes Distributor Services Department phone number at (632) 555 2828.

If a Buyer has a dispute or claim regarding Business Methods that they are unable to resolve with
the Seller, and if the Seller is an Herbalife Independent Distributor, Herbalife encourages the
Buyer to contact Herbalifes Distributor Business Practices and Compliance (DBPC) Department at
(632) 555 2824. DBPC personnel will attempt to assist the Buyer and Seller to reach a satisfactory
resolution of their dispute.

76
APPENDIX A purchased any product, services or materials based upon
the belief that you were required to do so, you may
BUSINESS METHODS DISCLOSURE STATEMENT demand a full and unconditional refund within the refund
Herbalife Independent Distributors (hereinafter referred period set out in this Statement, and if that demand is
to as Distributors) are primarily engaged in the market- not promptly honored, contact Herbalifes Distributor
ing and sale of Herbalife products for consumption. How- Services Department at (632) 555 2828.
ever, they may also promote the Herbalife income oppor-
tunity, and they are responsible for training those whom Focusing on Retail.
they sponsor. To assist in the latter process, some Your primary focus as a Distributor must always be the
Distributors produce, sell and utilize merchandising aids promotion and sale of Herbalife products for consump-
and support services or materials, which are not tion.
produced, approved, endorsed, guaranteed, or offered by
Herbalife. These materials and services are referred to, Limiting Expenditures
collectively, as Business Methods. Business Methods You must carefully monitor what you spend on Business
include, but are not limited to, books, magazines and Methods so expenditures do not become unreasonable
other printed materials, audio and visual materials, or excessive. These costs must be justified by the
software, telemarketing tools, websites, Internet benefit to your business. You must only purchase items
services and other electronic media, rallies, meetings or attend events that provide information helpful to you
and educational seminars. in selling products or sponsoring others to do the same.

This Statement contains important information about Limiting Time Commitments


buying or selling Business Methods, and advises as to You must decide how much time you need to spend
your legal rights and responsibilities. Each person who attending events or working with materials associated
chooses to sell or purchase Business Methods must sign with a given Business Method. You must carefully
this required Disclosure Statement prior to consummat- consider the impact of this time expenditure (if any) on
ing any transaction. The Statement does not determine your primary occupation (if not Herbalife), your
price, quantity or selectionthese are individual Herbalife-related activities and your family.
decisionsbut it does obligate Buyers and Sellers to obey
the Rules applicable to Distributor conduct, particularly Compliance with Herbalifes Rules of Conduct and
as they relate to the creation, sale and use of Business Distributor Policies and the Law
Methods. The rules applicable to Distributor conduct contain impor-
tant provisions affecting your potential decision to
IMPORTANT INFORMATION purchase, sell or use Business Methods. They are
You must carefully consider each of the following included in the International Business Pack (IBP) that
factors prior to purchasing Business Methods: contains the Herbalife registration materials and are
available at MyHerbalifeww.com/ph. They may also be
Not Herbalife Materials. requested by phone through Herbalife's Distributor
Business Methods are not produced, approved, Services Department at (632) 555 2828.
endorsed, guaranteed, authorized, or offered by Herbal-
ife. Herbalife assumes no responsibility or obligation, and Right of Refund
shall have none, with regard to their purchase, sale or The Seller of any tangible materials constituting a
use. Business Method must offer in writing at the time of the
sale, a full 180-day refund for the cost of those tangible
No Required Purchase Other Than the Mini Interna- materials, including shipping and handling. The Seller
must issue the refund within seven (7) business days of
tional Business Pack
receipt of the returned materials. The 180-day period
The only required purchase in order to become and
begins when the tangible materials were received by the
progress as an Herbalife Distributor is the Mini Interna-
Buyer.
tional Business Pack (IBP) produced by Herbalife. In
other words, to become an Herbalife Distributor,
succeed in the business, advance in the Sales & Market- No Guarantee of Results
ing Plan, or receive upline training and support, you are Herbalife does not make or approve any representations
NOT required to buy any amount of materials, products about how much income anyone will earn as a Distribu-
or services, either those produced by Herbalife or by a tor, and no one is authorized or permitted by Herbalife to
party other than Herbalife, or to attend any seminars, make such representations. Your success as a Distribu-
meetings or events. You should buy Herbalife products tor will depend on your own efforts and skill.
for your own consumption and for resale to others, but
only in amounts you independently determine you wish
to consume or can resell in a reasonable amount of time.
You should buy non-Herbalife products and business
materials and services and attend events, only if you
independently decide that they will assist you in building
a more successful and profitable Distributorship. If you
77
APPENDIX B

RESOLUTION PROVISIONS
Private Statute of Limitations and Choice of Law.
Notwithstanding any statute or other legal or equitable doctrine or authority to the con-
trary, no Claim shall be brought more than 18 months after the first purchase of any
Business Methods. For purposes of determining enforceability, this Agreement
shall be governed by and interpreted in accordance with the domestic law of the
Republic of the Philippines without the application of conflict of law principles. The Par-
ties further agree that the permissible scope of any Claim will be determined in accord-
ance with the domestic law of the Republic of the Philippines without the application
of conflict of law principles. Understood and agreed,

Seller (Print) Sellers Signature Date

Buyer (Print) Buyers Signature Date

78
SECTION 2 - HERBALIFE NUTRITION CLUB RULES PHILIPPINES
Introduction
Nutrition Clubs, conducted at residential or commercial locations, are social gatherings, bringing together persons who become
members wishing to focus on good nutrition and regular exercise in order to achieve optimum health.

These Nutrition Club Rules have the same force and effect as the full body of Herbalifes Rules of Conduct and Distributor Policies
(including the Philippine Supplemental Rules of Conduct). The Philippines Nutrition Club Rules were introduced in March 2009. The
most current version is effective March 10, 2010 and supersedes all previously released documents which contain Nutrition Club
Rules or informal operational guidance. Violations of any Rule or Distributor Policy may result in disciplinary action, up to and including
suspension or termination of Distributorships, and Distributors may lose their ability to operate Nutrition Clubs.

The Rules of Conduct and Distributor Policies (and the Philippine Supplemental Rules of Conduct) are included in the International
Business Pack (IBP) and may also be obtained online, at ph.MyHerbalife.com, or by calling Herbalifes Distributor Services Department
at (632) 555 2828. Where available, Nutrition Club Manuals also contain the Nutrition Club Rules.

Table of Contents
Introduction........................................................................................................................................................................................................... 79

Subsection 1: General Rules . . . . . . . . . . . . . . . . .............................................................. 80


1-A Compliance with Herbalifes Rules................................................................................................................................................................ 80
1-B Corporate Audits . . . . . ........................................................................................................................................................... 80
80
1-C Training . . . . . . . . . . . . . . . . . . . . . .................... 80
1-D Independent Distributors as Club Operators 80
1-E Employees . . . . . . . . . . . . . . . . . . . ........................................................ 80
1-F Not Franchises . . . . . . . . . . . . . . . . ............................................................... 80
1-G Independent Business Operations. . .................................................................... 80
1-H One Responsible Distributor . . . . . . . . . . . . . .................. 80
1-I Good Neighbor Policy . . . . . . . . . ....................... 80
1-J Comply With the Law . . . . . . . . . . . ................................. 80
1-K No Assigned or Exclusive Territories ................. 80
1-L Multiple Clubs ... ...................... 80
1-M Required Advisory for Posting .................. 80
1-N Good Hygiene . . . . . . . . . . . . . . . . . . . . . . . .................... 81
1-O Required Advisory for Posting; Hygiene and Sanitary Practices ... 81

Subsection 2: Fees, Recruiting and Support ......................................... 82


2-A Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . ................. 82
2-B Club Attendance Not Mandatory ............... 82
2-C Club Activities and Services . . . . . ................. 82
2-D Member Referral Incentives . . . . . ................... 82

Subsection 3: Serving and Selling Products...... 82


3-A Authorized Herbalife Products Only ........... 82
3-B Product Consumption . . . . . . . ...................... 82
3-C Carry-Outs . . . . . . . . . . . . . . . . . . . ....................... 82
3-D Product Retailing . . . . . . . . . . . . . . . ......................... 82
3-E Sampling . . . . . . . . . . . . . . . . . . . . . . .................... 82
3-F Mixtures . . . . . . . . . . . . . . . . . . . . . .......................... 83
3-G Product Packaging and Display . . . . ..................... 83
3-H Proper Disposal of Product Containers ...... 83

Subsection 4: Marketing, Promotion and Advertising, Including Claims/Testimonials ............. 83


4-A Testimonials/Product Claims...................... 83
4-B Testimonials/Income Claims ...................... 83
4-C Offering Nutritional Advice to Members and Guests .................... 83
4-D Advertising............. 83
4-E Personal Websites. 83
4-F Nutrition Club Signage................................ 83

Subsection 5: Nutrition Clubs Operating from Non-Residential Locations ............................... 84


5-A Notification Form .. 84
5-B Retail/Service Establishments ................... 84
5-C Signage Restrictions for Clubs Operating in Non-Residential Locations............................. 84
5-D Window and Door Covering ...................... 84
5-E Leasing, Renting, or Sharing Club Locations ................................. 84
5-F Walk-In Traffic ....... 85
Nutrition Club Advisory 86
Advisory for Nutrition Club Operator................. 87
Notification Form.......... 88

Enforcement Procedures
Introduction .......................................................... 90
1. Complaint Procedures....................................... 90
2. Suspension of a Distributorship ....................... 90
3. Termination of a Distributorship ....................... 90
4. Procedures of Appeal .................... 91 79
Privacy & Data Protection .................................... 91
SUBSECTION 1 - GENERAL RULES 1-H One Responsible Distributor
At least one Herbalife Independent Distributor must
1-A Compliance With Herbalifes Rules accept full responsibility for and oversee all operations of
Any Distributor operating a Nutrition Club must be familiar each Nutrition Club. This Distributor must post the Nutri-
and comply with the most recent versions of Herbalifes tion Club Advisory provided at the end of this document.
Rules. The Nutrition Club Advisory will reflect the Distributors
name and contact information at the Club at all times.
1-B Corporate Audits This Distributor must be present during all Club sessions,
Distributors must cooperate with Herbalife when it except for short-term absences when attending
conducts audits of Nutrition Club practices for compliance Company-sponsored meetings, and if absent, must
with Herbalifes Rules. Failure to cooperate with an audit or assign a Distributor who they personally trained, to
to promptly make changes required by an auditor or audit oversee Club operations in-person.
report will result in disciplinary action, up to and including
suspension or termination of Distributorships. If multiple Distributors share a common space to operate
their Nutrition Clubs, the posted information of the
responsible Distributors may be alternated accordingly.
1-C Training
Rule 11-C of Herbalifes Rules of Conduct and Distributor
Policies, provides as follows:
1-I Good Neighbor Policy
Nutrition Club operators must be good and considerate
neighbors, especially when operating out of their homes.
Rule 11-C Training
Operators must limit Club attendance and take any other
A Sponsor is responsible for properly training their person-
necessary steps to ensure that Club meetings do not
ally sponsored Distributors on the products and their
cause unreasonable amounts of noise, traffic congestion
usage, the Sales & Marketing Plan, the Rules of Conduct
or other forms of nuisance to the public.
and other Company rules, regulations and guidelines for
Distributors. They may seek assistance from their upline
Supervisor or TAB Team member, but the primary respon- 1-J Comply With the Law
sibility is their own. No Sponsor may require payment from Nutrition Club operators must comply with all laws and
a personally sponsored Distributor for training or training regulations that apply to the operation of their Club. In
facilities unless they fully explain that the Distributor may dealing with relevant government agencies, prospective
choose whether or not they want to participate in such and current Club operators must be cooperative and
training and state in advance the cost for such training. If represent their proposed or actual activities accurately.
the Distributor declines to participate in such paid training,
the Sponsor is obligated to provide basic training necessary 1-K No Assigned or Exclusive Territories
to learning the business. There are no territorial assignments or exclusive territo-
ries for Nutrition Clubs; they may be opened and
A Nutrition Club operator must be trained by a knowledge- operated anywhere it is legally permissible to do so.
able member of their upline, or through local corporate or
individual training events regarding the proper operation of 1-L Multiple Clubs
the Club under the law and according to Herbalifes Rules. Nutrition Club operators may operate in more than one
The ultimate responsibility for the training of the Club (1) location (e.g., operate multiple Clubs), but only if they
operator is that of the first upline TAB Team member. do not operate two (2) or more Clubs simultaneously.

1-D Independent Distributors as Club Operators 1-M Required Advisory for Posting
Nutrition Clubs may only be operated by Herbalife
Independent Distributors. Every Club operator must post the following Advisory in
the Club:
1-E Employees
While Distributors are generally permitted to utilize employ-
ees in operating their Herbalife businesses, they may not Nutrition Club Advisory
use employees to assist with any Nutrition Club operations.
This Nutrition Club is operated by Herbalife Independent
1-F Not Franchises Distributor (Operator), ____________. Operators mailing
Nutrition Clubs are not franchises, and Distributors may not address is _________________________, and Operators
compare Nutrition Clubs to franchises when promoting business phone number is _________________. Operator,
them as a business tool. Nutrition Clubs are only a means not Herbalife, is responsible for all of the activities related to
of doing the core Herbalife business which is retailing, this Nutrition Club.
recruiting and retention.
Nutrition Clubs are social gatherings, bringing people together
1-G Independent Business Operations with a focus on good nutrition. They are not retail stores or
As with all other Distributor business activities, Herbalife outlets, nor are they restaurants. Registered Club members
does not approve, endorse, authorize, guarantee or assume may carry-out one shake per day, or one COLD tea per day,
any obligation with regard to individual Nutrition Clubs. from the Club, but only in unbranded containers of not more
than one single serving. Carry-out of a shake or COLD tea may only be
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f o r t h e p e r so n al c o n s u m pti on of tha t C l ub m e m b e r o r Perishable Products
a n o t h e r r e g ist e re d C l ub me m be r. C arry -o u t i s l i m i te d to o n e Always use your stock of perishable food items on a first-
sh a ke , o r o n e C O L D tea , a n d do e s no t i n c l ud e He rb a l Al o e in, first-out basis, and perishable items such as fruits and
C o n ce n t r a t e . vegetables must be washed prior to use.

N u t r it io n C lu b fe e s c o v e r g e n e ra l op e ra ti on a l co s ts a n d d o Clean your refrigeration units at least once a week and


n o t r e p r e se n t the pri c e or c os t of pro d u c ts . P a rti c i p a n ts always store perishable products in a manner that protects
m a y sh a r e t h e ir ex p e ri en c e s a fte r h a v i ng u s e d th e p ro d u c ts , them from damage, spoilage or contamination.
b u t m u st a lw a y s re m em be r th a t the pro d u c ts a re n o t
in t e n d e d t o d ia g no s e , tre a t, p re v e n t or c ure an y d i s e a s e o r Personal Hygiene
m e d ica l co n d it io n. I nc o m e rep o rte d i n N utri ti o n Cl u b m a te - Keep your hands and forearms clean at all times by washing
r ia ls, o r in o r a l tes ti mo n y at C l ub ga th e ri ng s , i s a p p l i c a b l e thoroughly with anti-bacterial soap and warm water, and
t o t h e in d ivid u al s ( or ex a m pl es ) d e p i c ted an d no t a v e ra g e . take special care to wash in the following instances:

T h is sig n co n t ai ni ng th e A d v i s ory m us t b e a t l e a s t 8 . 5 After using the restroom


in ch e s b y 1 1 in c h e s an d the A dv i s ory i ts e l f m u s t b e i n a
f o n t siz e n o sm a l l er th a n 1 7 p o i nts . Th e s p e c i fi c w o rd i n g o f Before and after handling any food items
t h e Ad viso r y m ay c ha n g e from ti me to ti m e, b u t th e m o s t
r e ce n t ve r sio n c a n al wa y s be o b ta i ne d by c al l i ng y o u r l o c a l After sneezing, coughing or blowing your nose
Dist r ib u t o r S e r v i c e s D e p a rtm en t, or i t c an b e d o w n l o a d e d
f r o m p h .M yHe r b a l i fe . c om . After smoking, eating, drinking or leaving the Club premises

A co p y o f t h is A d v i s ory i s pro v i de d fo r y o u r u s e a t th e e n d After touching your hair or any other body part
o f S u b se ct io n 5 of the N utri ti o n C l ub R u l es .
After touching another person
1-N Good Hygiene
Although Nutrition Clubs are not restaurants, carry-outs, or After touching used or dirty kitchen equipment or utensils
any other form of food service establishment, the provision
of complimentary shakes, teas, and Herbal Aloe Concen- Leave the Club premises immediately if you are sick or feel
trate to Club members requires that Nutrition Club opera- sick, even if this means the Club must be closed until you
tors always practice good hygiene and maintain clean and are back to good health.
sanitary Club premises. You may refer to the Nutrition Club
Website for a full list of hygiene and sanitary best practices, Keep your clothing and hair clean and neat at all times.
but the following practices are always required:
Club Premises
Food Sourcing, Handling and Preparation Be careful to watch for spillage and clean up any spills
Always obtain fruits, vegetables and other non-Herbalife immediately; warn members and guests to avoid the
ingredients from reputable suppliers; inspect these ingredi- affected areas until clean-up is complete.
ents for freshness and quality on delivery and again before
use. Maintain multiple covered trash receptacles lined with
high-quality garbage bags throughout the Club premises;
Always use purified water in preparing the Clubs compli- remove and empty them frequently.
mentary beverages; non-purified water can be used after it
is boiled. 1-O Required Advisory for Posting; Hygiene and
Sanitary Practices
All kitchen equipment which is used for Club activities, Every Club operator must post the following Hygiene and
including, but not limited to, blenders and cutting boards, Sanitary Practices Advisory in the Club:
must be cleaned thoroughly before and after every use.
Advisory for Nutrition Club Operator
Always use disposable cups to serve complimentary bever-
Although Nutrition Clubs are not restaurants, carry-outs, or any other
ages.
type of food service establishment, Herbalife expects Nutrition Club
Operators to adopt the highest standards of hygiene and sanitary
Non-Perishable Products practices. Rule 1-N Good Hygiene itemizes practices that are required,
Always use your stock of Herbalife products, and and additional best practices are available for review in the Nutrition
non-perishable ingredients on a first-in, first-out basis; Club Website. The following core principles of good hygiene and sanita-
this means, always using the older products first. tion are always required:

Always store your Herbalife products and non-perishable Keep your Club, particularly your entire kitchen area, clean
ingredients in a cool, clean, well-ventilated space; the fact at all times.
that items are non-perishable does not excuse poor storage
practices. Keep all tools and utensils used in food preparation, and in
particular blenders and cutting boards, clean at all times.
81
Keep your hands and forearms clean at all times by wash- 3-B Product Consumption
ing them frequently with antibacterial soap and warm Nutrition Clubs are social gatherings, bringing people
water. together with a focus on good nutrition. They are not
retail stores or outlets, nor are they restaurants or carry-
Always use purified (or boiled) water in preparing the out establishments.
Clubs complimentary beverages.
Subject to this restriction, Club operators may offer
Inspect fruits and vegetables for freshness and quality, complimentary products such as shakes, teas, and
and wash them prior to use. Herbal Aloe Concentrate. Club operators may post a list
of available flavors of shakes and teas, as well as any
Always use disposable cups. optional ingredients such as protein or fiber, but consist-
ent with the proper operation of a Nutrition Club they
Clean up any spillage immediately, and remove all trash may not post, list or charge individual prices for these
promptly. products or ingredients. The only permissible Nutrition
Club fees are daily, weekly or monthly membership fees
This sign containing the Hygiene and Sanitary Practices to cover operational costs such as rent and utilities.
Advisory must be at least 8.5 inches by 11 inches and
the Advisory itself must be in a font size no smaller than 17 In the Nutrition Clubs and elsewhere, Herbalife products
points. The specific wording of the Advisory may change must always be served, consumed and applied in accord-
from time to time, but the most recent version can always ance with the instructions on the printed product labels.
be obtained by calling your local Distributor Services
Department, or it can be downloaded from 3-C Carry-Outs
ph.MyHerbalife.com. A copy of this Advisory is provided for Although it is preferable that all product offerings be
your use at the end of Subsection 5 of the Nutrition Club consumed on the Club premises, registered Club mem-
Rules. bers may carry-out one shake or one COLD tea per day.

SUBSECTION 2 - FEES, RECRUITING AND SUP- Carry-outs must be in unbranded containers of not more
PORT than one single serving. Carry-outs may only be for the
personal consumption of that Club member, or another
registered Club member. Carry-out is limited to one
2-A Fees
shake, or one COLD tea, and does not include Herbal
A daily, weekly or monthly membership fee may be
Aloe Concentrate.
charged to cover operational costs such as rent, utilities,
etc.; these membership fees must not represent the price
or cost of products, which may be offered to members and 3-D Product Retailing
their guests for consumption. Nutrition Clubs are social gatherings, bringing people
together with a focus on good nutrition. They are not
retail stores or outlets, nor are they restaurants or carry-
2-B Club Attendance Not Mandatory
out establishments.
Attending Club sessions is a personal decision for the
member or guest (whether or not he or she is a Distributor);
Club operators may keep product inventory on hand, and
Club operators must never state or imply that there is an
they may sell their inventory at retail. All Herbalife
obligation to attend.
products must be sold unopened and in their original
Herbalife packaging. Products which are not packaged
2-C Club Activities and Services and labeled for individual sale as individual units or single
Nutrition Clubs must offer their members regular opportu- servings may not be sold in the Nutrition Clubs, or
nities to socialize, as well as frequent educational and elsewhere. An official Herbalife product catalog may be
coaching sessions (group and one-on-one) on nutrition and made available to Club members, but product pricing
weight management. may not be posted. Club operators may not pressure
their members or guests to buy the products, and may
2-D Member Referral Incentives not state or imply that product purchases are required in
Club operators may offer reasonable rewards, such as free order to enter, attend, become a member, or remain a
products, for the referral of new members, but Club opera- member of the Club.
tors are prohibited from paying cash or cash equivalents for
such referrals. 3-E Sampling
Sampling of Herbalife products is permissible at Nutrition
SUBSECTION 3 - SERVING AND SELLING PROD- Clubs. Club operators may offer complimentary (sample)
UCTS products such as shakes, teas, and Herbal Aloe Concen-
trate. Loose tablets may not be sampled. Club operators
3-A Authorized Herbalife Products Only may post a list of available flavors of shakes and teas, as
Only Herbalife products authorized for the Philippines may well as any optional ingredients such as protein or fiber,
be provided for consumption or sale while operating a but consistent with the proper operation of a Nutrition
Nutrition Club. Non-Herbalife products may not be Club, they may not post, list or charge individual prices
provided, sold or promoted on the Club premises.
82
for these products or ingredients. The only permissible 4-C Offering Nutritional Advice to Members and
Nutrition Club fees are daily, weekly or monthly member- Guests
ship fees to cover operational costs such as rent and Club operators may offer the general health, wellness and
utilities. nutritional information which is a part of their daily activities
as Herbalife Independent Distributors. This includes
3-F Mixtures guidance about the products, their usage and their key
Club operators may not mix shakes or teas using alcoholic benefits, as well as information about the business opportu-
beverages, medications or other inappropriate ingredients. nity. Operators may also provide appropriate product and
income testimonials both orally and in writing (accompanied
3-G Product Packaging and Display by Herbalifes required disclaimers).
Club operators may display product-related literature,
promotional items, Herbalife products, unopened and in 4-D Advertising
their original packaging, but such displays may not be Nutrition Clubs are social gatherings publicized exclusively
visible from the exterior. through word of mouth and attended only by persons who
are personally invited by the Club operator, another
When preparing shakes, teas and Herbal Aloe Concentrate independent Distributor or a customer, either through oral
for consumption, these products must be available for conversation or through conversation accompanied by the
inspection by members and guests (again, unopened and in provision of a written invitation. Nutrition Clubs are not
their original packaging). intended to attract walk-in traffic; therefore, Nutrition
Club advertising is limited solely to promoting services that
3-H Proper Disposal of Product Containers are offered at the Club's location, such as a Weight loss
To protect against those who might seek to counterfeit Challenge, a wellness evaluation or wellness presentation.
Herbalife product, Club operators are required to deface or Advertising such services may include the following details:
destroy product labels and containers before disposing of
empty containers. Name of Club and Club operator
Phone number
SUBSECTION 4 - MARKETING, PROMOTION AND
ADVERTISING,INCLUDING CLAIMS/TESTIMONIALS Using radio and television to advertise services that occur in
a Club is not permissible.
4-A Testimonials/Product Claims
Club members may share their experiences from using the 4-E Personal Websites
products, but the products are not intended to diagnose, Every Nutrition Club operator is permitted to create a
treat, prevent or cure any disease or medical condition, and website under the following conditions:
under no circumstances should there be any statements or
implications to the contrary, whether by the Club operator Password-protected websites
or by members or guests who are offering testimony. All that are not accessible by the general public, dedicated or
information which is given to Club members should be partially dedicated to Nutrition Clubs, may be operated
consistent with the information which is provided in Herbal- subject to their full compliance with Herbalifes Rules.
ife support materials and publications, both in general and
for specific products. Refer to Herbalife's Rules of Conduct Non-password-protected websites,
and Distributor Policies Section 22, Claims and Represen- accessible by the general public, are permitted with regard
tations. These Rules are in the latest version of the Herb- to a Distributors overall Herbalife business, but not with
alife Career Book, on ph.MyHerbalife.com or available regard to Nutrition Clubs specifically. A publicly accessible
through Distributor Services, upon request. website may only provide the following Nutrition Club
information:
4-B Testimonials/Income Claims
Income and earnings testimonials, whether made orally at Services available at Club
a Club event, or in writing in websites or Club-related mate- Name of Club and Club operator
rials must be appropriately disclaimed, orally and/or in Phone number
writing. The appropriate disclaimer is:
Any other information specific to Nutrition Club(s) which is
Income reported in Nutrition Club materials, or in oral testimony at Club posted on publicly accessible websites will be considered
gatherings is applicable to the individuals (or examples) depicted and and treated as prohibited Nutrition Club advertising.
not average.
4-F Nutrition Club Signage
Refer to Herbalife's Rules of Conduct and Distributor Residential Locations:
Policies Section 22, Claims and Representations. These Clubs operating from residential locations may not use
Rules are in the latest version of the Herbalife Career Book, exterior signage of any kind. For signage Rules that apply to
on ph.MyHerbalife.com. or available through Distributor Clubs operating from non-residential locations, refer to
Services, upon request. Subsection 5 of these Nutrition Club Rules.

83
SUBSECTION 5 - NUTRITION CLUBS OPERATING Signs may not advertise services offered as part of a Nutri-
FROM NON-RESIDENTIAL LOCATIONS tion Club (for example, Herbalife product available, Weight
Loss Challenge, etc.).The following are a few examples of
5-A Notification Form signage do's and donts:
As an aid for Distributors to comply with Herbalifes Rules
regarding notification of Nutrition Clubs (for Clubs operating Examples of Signage:
from non-residential locations) the Notification Form is
available (in its current form) at the end of this Document, Dos Donts
on ph.myherbalife.com, or from your local Distributor
Services Department. Distributors are required to Angela's Wellness Center Angela's Shake Caf
complete and submit the Nutrition Club Notification Healthy Lifestyle's Club Healthy Nutrition Bar
Form, at least 30 days in advance of opening their Club. The Feel Good Zone Herbalife Weight Loss Shop

5-B Retail/Service Establishments Signs may not state or suggest that Herbalife products are
Retail Establishments: available for retail purchase on the premises.
Nutrition Clubs may not operate on the premises of retail
establishments. Retail establishments are defined as fixed Signs may not use the terms Nutrition Club,
locations whose primary activity is the on-site delivery of Herbalife, L.A. Live, Mark Hughes, Liftoff,
goods to consumers. Shapeworks, Skin Activator, NouriFusion or any
other Herbalife intellectual property, product names or
brands, or the word shake or any other words that imply
Service Establishments:
or signal that Herbalife products are available at that location.
Nutrition Clubs may not operate on the premises of service
establishments whose primary purpose is to provide
The following terms, and any similar terms, are not accept-
prepared foods (such as, but not limited to, restaurants,
able: caf, restaurant, bar, mart, store, or
cafs, ice cream shops, etc.).
shop."
However, it is permissible to operate within service estab-
Signs that depict Open/Closed may not be visible from
lishments such as beauty salons, barber shops, gyms, and
the exterior.
health clubs, provided that the Nutrition Club activities and
all signage are restricted to an enclosed room and are not
Provided that the Club operator adheres to the above speci-
visible to passersby or to the public frequenting the service
fied points, the use of the following terms and any similar
establishment.
terms are acceptable: club, center, or meeting; Club
operators may also use their business name or the name of
Herbalife has the sole and absolute discretion as to the
the individual or group.
determination and application of this policy.
5-D Window and Door Coverings
5-C Signage Restrictions for Clubs Operating in
Nutrition Clubs operating in non-residential locations must
Non-Residential Locations ensure the interior of the Club is not visible to persons from
A Nutrition Club may have a sign identifying itself, but that the exterior, by use of window coverings.
signage must meet the following standards:
Window coverings must be unbranded, and they may not
The design and content of the proposed sign must meet state, imply or suggest (even without words) that retail
Herbalife's published standards to ensure that the location products are available for purchase inside.
is not perceived as a store, restaurant, franchise or similar
operation, or other retail location, and does not invite Before & After photographs are not permitted in or as
passersby to purchase product. window coverings.
Utilizing signage which is unreasonably large or unreason- The word shake or pictures of shakes, or any other
ably noticeable, as determined by Herbalife at its sole and products, even if unbranded, are not permitted in or as
absolute discretion, will be considered and treated as an window coverings.
attempt to attract walk-in traffic to a Nutrition Club, which
is prohibited. Please refer to Rule 5-F Walk-In Trafc. Herbalife offers a variety of attractive Nutrition Club window
coverings which are available at ph.MyHerbalife.com or by
No two clubs operating from non-residential locations request from Distributor Services.
may have identical or substantially similar names or
signage within a (40) KM radius (as determined by Herbal-
5-E Leasing, Renting or Sharing Club Locations
ife, at its sole and absolute discretion).This would include
Nutrition Club operators may lease, rent or otherwise
anything visible from the exterior that might suggest that
charge for the use of clubs located in non-residential
the location is a franchise.
locations, which they make available to, or share with,
members of their downline or crossline organizations.
Signs may not directly or indirectly identify, imply or
However, the fees derived may not exceed 5% of the costs
signal that the occupant is an Herbalife Independent
associated with the premises.
Distributor (or otherwise indicate an Herbalife business).
84
Distributor(s) may not promote or solicit the
leasing/renting of space in these locations to their down-
line or crossline organizations, unless they have received
prior written consent to such promotion or solicitation
from the first qualified Presidents Team member above
the Distributor(s) to whom such promotion or solicitation
is to be made.

5-F Walk-In Traffic


A walk-in prospect is a person who visits a Nutrition Club
for the first time without a personal invitation and without
having had any direct contact with or a referral from the
operator of the Club or an existing Club member. Nutrition
Club operators may sign up a walk-in prospect as a
member, but if the prospect cannot or will not sign up as a
member, the operator is then limited to offering the
prospect a complimentary shake, tea, and Herbal Aloe
Concentrate as samples, and explaining the Nutrition Club
concept of socialization, product consumption and
wellness education among Club members, all in a fun and
relaxed atmosphere. Nutrition Clubs are not retail locations
and operators may not state or imply that they are. It is not
permissible to sell product servings to anyone. Product
servings are only available to registered Nutrition Club
members as part of their daily, weekly or monthly member-
ship fee. Free samples of prepared products may be
provided to encourage walk-ins to return and become Club
members. Please refer to Rule 5-C Signage Restrictions
for Clubs Operating in Non-Residential Locations.

85
Nutrition Club Advisory
This Nutrition Club is operated by Herbalife Independent
Distributor (Operator),_____________________.
Operators mailing address is
__________________________, and Operators business
phone number is __________. Operator, not Herbalife, is
responsible for all of the activities related to this Nutrition
Club.

Nutrition Clubs are social gatherings, bringing people


together with a focus on good nutrition. They are not retail
stores or outlets, nor are they restaurants. Registered Club
members may carry-out one shake per day, or one COLD
tea per day, from the Club, but only in unbranded
containers of not more than one single serving. Carry-out
of a shake or COLD tea may only be for the personal
consumption of that Club member, or another registered
Club member. Carry-out is limited to one shake, or one
COLD tea, and does not include Herbal Aloe Concentrate.

Nutrition Club fees cover general operational costs and do


not represent the price or cost of products. Participants
may share their experiences after having used the
products, but must always remember that the products are
not intended to diagnose, treat, prevent or cure any disease
or medical condition. Income reported in Nutrition Club
materials, or in oral testimony at Club gatherings, is
applicable to the individuals (or examples) depicted and
not average.

86
Advisory for Nutrition Club Operator
Although Nutrition Clubs are not restaurants, carry-outs, or
any other type of food service establishment, Herbalife expects
Nutrition Club Operators to adopt the highest standards of
hygiene and sanitary practices. Rule 1-N Good Hygiene
itemizes practices that are required, and additional best
practices are available for review in the Nutrition Club Website.
The following core principles of good hygiene and sanitation
are always required:

Keep your Club, particularly your entire kitchen area, clean at


all times.

Keep all tools and utensils used in food preparation, and in


particular, blenders and cutting boards, clean at all times.

Keep your hands and forearms clean at all times by washing


them frequently with antibacterial soap and warm water.

Always use puried (or boiled) water in preparing the Clubs


complimentary beverages.

Inspect fruits and vegetables for freshness and quality, and


wash them prior to use.

Always use disposable cups.

Clean up any spillage immediately, and remove all trash


promptly.

87
RP NUTRITION CLUB NOTIFICATION FORM
Club Name, Signage AND WINDOW AND DOOR COVERING
REQUIREMENTS FOR NUTRITION CLUBS IN THE PHILIPPINES
Please check one of the following:

I am planning to open a Nutrition Club and I am submitting this form for the rst time.

I have an existing Nutrition Club and I am submitting this form for the rst time.

I have an existing Nutrition Club and I have previously submitted this form, but have an
update/change on my Club Name, signage and/or window coverings.

PRIMARY (Main) Nutrition Club Operators Information:


Last Name:__________________________________________________
First Name:__________________________________________________
Distributor ID#:_______________________________________________
Team Level:_________________________________________________

Anticipated Date of Nutrition Club Opening:_____


(Leave blank if you own an existing Nutrition Club)

Date Club Previously Opened:____________________________


(Leave blank if you are opening a planned Nutrition Club)

My Club is located in a (check appropriate box):

Residential location Non-residential location

Club Name:____________________________________________________________

Club Address:__________________________________________________________

City:______________ State:____ ZIP Code:_______________________

Daytime Phone:______________________________________________
Website URL:________________________________________________
Email Address:________________________________ _
Daily Club Operation Hours:___________________________________
Weekend Club Operation Hours:__________________ to_ __________________
Who trained you on the Nutrition Club Rules?__________________________________

Primary language spoken at the Club?


(check appropriate box):

English English/Tagalog

88
Please list the names of any additional (secondary) Distributors who will also be operat-
ing from your Club location:
Last Name:__________________________________________________
First Name:__________________________________________________________
Distributor ID#:_______________________________________________
Team Level:_________________________________________________________

Last Name:__________________________________________________
First Name:__________________________________________________________
Distributor ID#:_______________________________________________
Team Level:_________________________________________________________

Last Name:__________________________________________________
First Name:__________________________________________________________
Distributor ID#:_______________________________________________
Team Level:_________________________________________________________

For your convenience, there are two (2) simple ways to submit your Notification Form
and the additional information required:

1) Email to: DistributorServicesPhilippines1@herbalife.com


2) Mail to: Herbalife International Phils., Inc.
Attention: Sales & Marketing Department
Ground Floor Goodland Building
377 Sen. Gil Puyat Avenue, Makati City

I acknowledge that I have reviewed and will abide by Herbalifes Rules of Conduct, and
Supplemental Rules, which include Nutrition Club Rules. Herbalifes Rules are available
in your Career Book, through Distributor Services, or online at MyHerbalife.com in the
My Documents & Policies section.

Signature:___________________________ Date:_____________________________

2013 Herbalife International Philippines, Inc. All rights reserved. RP.

89
ENFORCEMENT PROCEDURES 2. Suspension of a Distributorship
A. The Distributorship may be placed in suspension at
Introduction any time by Herbalife while it is conducting an investiga-
The Herbalife Rules of Conduct are in place to protect the tion. Suspension may include any or all of the following:
business for all Distributors. Violations of these rules are
considered extremely serious. Violations can have a Suspension or denial of buying privileges
significant negative impact on the business for all
Distributors as well as negatively influence the opinion of Suspension or denial of payment for Royalty Overrides
regulators, the media or the public about Herbalife, its
products and Distributors. Herbalife attempts to educate Suspension or denial of payment for TAB Team Produc-
our Distributors as to appropriate ethical business tion Bonus
practices. In the event of a violation, the Company
attempts to correct the violation by counseling the Suspension or denial of awards or benets (i.e.,
Distributor. However, more severe measures may be vacations, pins, etc.)
required in more serious cases, including, but not limited
to, the following: Suspension from Speaking at Corporate Training Semi-
nars or other meetings representing the Company
Suspension of buying privileges
Prohibition from attending any Corporate Event, even if
Suspension of earnings Distributor has qualified for this event

Temporary or permanent suspension from the TAB Suspension of any qualications that may be in
Team Production Bonus progress

Suspension from speaking at an Herbalife function Suspension to hold ones self out as an Herbalife
Distributor
Financial penalties or sanctions
B. Herbalife reserves the right to publish the violating
Termination or deletion of the Distributorship Distributors name, violation and penalty at its sole and
absolute discretion.
1. Complaint Procedure
A. Upon learning of a violation of the Rules of Conduct or 3. Termination or Deletion of a Distributorship
other rules and regulations, it is recommended that a A. Herbalife maintains the right to terminate or delete a
Distributor attempt to contact the Distributor in violation, Distributorship at any time, with or without giving prior
advise them of the appropriate guidelines of the Com- notice, whenever it deems this is the necessary and
pany referencing the section in the Rules and discuss the appropriate action.
matter with them. It is recommended that the complain-
ant then advise the Distributor in violation of the purpose B. Termination means the complete cancellation of a
of the rule and how the Distributor should correct their Distributorship and revocation of the Distributors right to
conduct. conduct the Herbalife business. This includes cancella-
tion of their right to receive any further income from the
B. If the alleged violator shows by word or conduct that Distributorship whether accruing before or after the
they are unwilling or refuse to cooperate, then Herbalife termination date. The termination is effective on the date
requests the Distributor report the violation to the Com- indicated in the written notification from Herbalife to the
pany in writing on an Ofcial Complaint Form which can Distributor.
be obtained through Herbalifes Distributor Services
Department or by accessing Herbalifes official website C. In cases of Dual Distributorships and other similar
MyHerbalifeww.com/ph under My Documents & infringements, the Distributor may be allowed to
Policies/ Documents Online. The details required will continue as an Herbalife Distributor, but must do so in
include the nature of the complaint and specific details to the proper line of sponsorship, as determined by the
support the allegations, such as names, addresses and Company in the application of the Rules of Conduct. In
telephone numbers of all persons involved; dates, times, most cases, the downline lineage of the deleted
places, etc. It is important that the complainant provide Distributorships organization will be moved to the right-
specific details to prove the violation. Herbalife is not ful line of sponsorship, with the Distributor.
able to investigate or take action on insinuations or
speculative infringements. The Ofcial Complaint Form D. Upon termination or deletion of a Distributorship for
must be signed and include the Complainants Herbalife any cause pursuant to these rules, the Distributor will
ID number. Anonymous complaints cannot be made the have no claim against Herbalife as a result of the termina-
basis for disciplinary action. tion or deletion.

90
4. Procedures for Appeal You have a right to access your personal information and
If a Distributor wishes to appeal a decision reached by a right to have erroneous information corrected. If you
Herbalife in cases concerning suspension, monetary want to exercise those rights, please contact Distributor
sanctions, termination or deletion of a Distributorship, Services in your country or check your account informa-
the Distributor has 15 days from the date of receiving tion online at MyHerbalife.com.
written notification from Herbalife advising of the
decision, to submit additional information or facts they Herbalife will provide you with materials about its
believe should be considered. If the request for appeal is products and services to assist you in developing your
not received within the allotted period of time, the business. In addition, Herbalife may send you additional
request will be denied. commercial information about itself or its business
partners.
The Distributors involved in the dispute may provide
evidence and additional proof they believe may be The information collected by Herbalife is necessary to
relevant to the decision by Herbalife. However, Distribu- perform the Distributor Agreement. Refusal to provide
tors must state why this information was not provided this information or refusal to authorize us to use the
during the initial investigation. information in the manner described above means that
you will be unable to become or remain a Distributor.
Herbalife will advise the Distributors in writing of the Moreover, when you terminate your Distributor relation-
results of their appeal. This decision does not create ship, Herbalife must keep some of your information for
liability on the part of Herbalife to pay compensation to accounting purposes and for the calculation of earnings
the Distributor for loss of profits or goodwill. under the Herbalife Marketing Plan.

Privacy and Data Protection


Herbalife collects information on the business you gener-
ate, and other information necessary for the performance
of your Distributor relationship with Herbalife, such as
your bank account or credit card number. Your informa-
tion will be used: (1) to provide services to you (such as
taking and processing orders, and calculating the
earnings that you and others are entitled to under the
Herbalife Marketing Plan); (2) to support and improve the
services you render to your customers; (3) to provide you
with additional services; (4) to maintain the proper
functioning of the Herbalife Marketing Plan, and (5)
compliance.

In order to fulfill its obligations under the Distributor


relationship, Herbalife needs to share your information,
or parts of it, with other Herbalife entities (a list of Herb-
alife subsidiaries can be found online at
MyHerbalife.com, or at Herbalife.com), with Herbalifes
corporate headquarters in the United States, and with
Distributors in your upline. In specific cases we may also
be legally required to disclose your information to public
authorities, and we may disclose part of your information
to service providers (e.g., IT support, accounting, legal
advisors, etc.) in the framework of our regular business,
internal investigations or business transactions. In all of
these cases, Herbalife will take appropriate measures to
ensure the confidentiality of your information. Herbalife
does not share your information with other third parties.

Some of Herbalifes entities, and possibly Distributors in


your upline, may be established in countries that offer
less privacy protection than your country of residence.
However, Herbalife is committed to protecting your
privacy wherever your information is used. To that effect,
Herbalife International of America, Inc. in the United
States has certified to the EU-US Safe Harbor Agree-
ment, thereby committing to a level of protection equiva-
lent to that in the European Union.

91
SECTION 3 - WEIGHT LOSS CHALLENGE RULES AND AGREEMENT

Introduction
It is noteworthy that these Weight Loss Challenge Rules have the same force and effect as the full body of
Herbalifes Rules of Conduct & Distributor Policies (including the Philippines Supplemental Rules of Conduct and
Nutrition Club Rules). Violations of any Herbalife Rule or Distributor Policy can result in disciplinary action, up to and
including suspension or termination of Distributorships. Violations of these Rules can result in Distributors being
denied the ability to operate Weight Loss Challenges. The Weight Loss Challenge Participation Agreement which is
attached is required by these Rules. The Rules of Conduct & Distributor Policies (the Philippines Supplemental Rules
of Conduct and Nutrition Club Rules) are included in the International Business Pack (IBP) and may also be obtained
online at ph.MyHerbalife.com, or upon request from Distributor Services phone number at (632) 555 2828. Where
available, Weight Loss Challenge Manuals may also contain the Weight Loss Challenge Rules and Participation
Agreement.

Table of Contents

Introduction.................................................................................................................................... 92
Rules and Guidelines .................................................................................................................... 93
1. Maximum Number of Participants............................................................................................. 93
2. Permissible Fees........................................................................................................................ 93
3. Maximum Payout....................................................................................................................... 93
4. Duration...................................................................................................................................... 93
5. Weekly Meetings........................................................................................................................ 93
6. Recommending Herbalife products............................................................................................ 93
7. Refunding the Participation........................................................................................................ 93
8. Advertising................................................................................................................................. 93
9. Required Participation Agreement............................................................................................. 94
10. Minimum Age........................................................................................................................... 94
Participation Agreement................................................................................................................ 95

92
RULES AND GUIDELINES We recommend that each Challenge runs for 12 weeks.
The Weight Loss Challenge Rules and Guidelines set This allows the participants to better reach their goals
forth below have the force and effect of, and are in during the course of the Challenge.
addition to, Herbalifes other Rules, including the Rules
of Conduct and Distributor Policies, the Philippines Weight Loss Challenge support materials can be
Supplemental Rules and the Herbalife Nutrition Club located on ph.MyHerbalife.com.
Rules.
5. Weekly Meetings
Non-italicized content represents the Rule itself and is
mandatory. Italicized content represents best Weekly meetings are a required element of any
practices and/or further details. Challenge. They may be conducted in any suitable
location or online.
1. Maximum Number of Participants
Each Weight Loss Challenge (Challenge) is limited to a Meetings should include a weekly weigh-in, discussion
maximum of 40 participants. We recommend that you have of the participants progress, educational talks by the
Distributor(s)/coach(es), and formulation of a plan and/or
20 to 30 participants per Challenge. Keep in mind that a
goal for the coming week.
Challenge may include as few as 3 and up to the maximum of
40 participants. For example, if you have 120 people ready to 6. Recommending Herbalife products
start their Challenge today, you must start 3 or more separate
Challenges in order to comply with this Rule. We also recom- Distributors may always recommend, promote and
mend that an Independent Distributor be assigned as a educate on Herbalife products, but may not require that
personal coach to every 12 to 15 participants. the products be purchased or consumed as part of a
Challenge.
2. Permissible Fees
7. Refunding the Participation
Participation Fee:
Participation fees may not be used to generate a profit The participation fee must be fully refunded if requested
and, under no circumstance, may they exceed by the participant within the first 48 hours of the
Php1,400. Challenge start date. Refunds requested more than 48
hours after the Challenge commences may be granted
Weight-Gain Fee: Distributors may charge a weight- at the discretion of the responsible Distributor(s).
gain fee of Php50.00 per pound for weight gained since
a participants last recorded weigh-in. 8. Advertising

Absence Fee: Distributors may charge an absence fee Herbalife creates a variety of finished ads for the Weight
of Php100.00 for each absence from a weekly meeting. Loss Challenge. These tools can be found at
One (1) absence is allowed without penalty. ph.MyHerbalife.com. Distributor-created ads must be
compliant with all Herbalife Rules, including the Rules of
The only permissible action for non-payment of weight- Conduct and Distributor Policies, the Philippines Supple-
gain and absence fees is disqualification from the mental Rules and (where appropriate) the Herbalife
Challenge; Distributors may not otherwise press or Nutrition Club Rules.
pursue participants (or former participants) for payment.
When advertising a Weight Loss Challenge, Distributors
may include their name and phone number in the ad. If
3. Maximum Payout
the Challenge is to take place at a Nutrition Club, the ad
may include the name of the Nutrition Club, name of the
First-prize payout for each Challenge may not exceed Club operator, and the Club's phone number; however,
Php 25,000.00. Distributors may only provide the address for the
Challenge through personal interaction, not through the
There are 2 reasons for this maximum payout amount: advertisement.
Participants should be driven by the results they will In addition, Weight Loss Challenge ads may not state or
achieve, with the extra benefit of possibly winning imply that persons will receive money for the mere act
money. of participating in a Challenge. Only 4 participants in
each Challenge actually receive cash payouts. Ads may
Larger funds could encourage participants to engage in state or imply that persons who win the Challenge can
unhealthy or excessive weight loss and exercise earn money for doing so.
practices; therefore, we dictate this reasonable maxi-
mum prize amount.

4. Duration
Each Challenge must run for a minimum of 6 weeks.
93
Examples of Acceptable Ad Statements:

Weight Loss Challenge winners can earn dollars for


losing pounds!

Challenge winners can earn cash to lose weight!

Examples of Unacceptable Ad Statements:

Earn dollars for losing pounds!

We pay you to lose weight!

9. Required Participation Agreement

Every participant must review and sign a Participation


Agreement, which must be kept on file by the
Distributor(s) for at least 1 year from signing and
produced to Herbalife upon request.

The Participation Agreement form is provided for your


use at the end of the Weight Loss Challenge Rules and
Agreement.

10. Minimum Age

The minimum age for participation in a Weight Loss


Challenge is 18, and persons ages 15 to 17 require
written permission from a parent or legal guardian.

94
Weight Loss Challenge Participation Agreement
Thank you for your interest in the Weight Loss Challenge! Through the Challenge, Herbalife
Independent Distributors (also knows as coaches) are able to help participants work toward their
weight-loss goals and improve their overall wellness. We want you to have a great time as you have
fun and meet new friends at our Weight Loss Challenge. Remember that any reasonable diet or
weight-management program includes exercise and sensible meals, and its always a good idea to
consult your primary physician before starting an exercise or weight-management program.

The coach(es) responsible for this Challenge:

Name(s): _____________________________________________________________________________________

Contact Information: __________________________________________________________________________

Please read this document carefully and sign it to confirm that you understand all of the general
terms of the Weight Loss Challenge.

In return for your Participation Fee of Php1,400 and upon signing this document, you are entitled to participate
in the Weight Loss Challenge identified below and you will be eligible for the various prizes and/or payouts
which are awarded upon its conclusion. You will also attend weekly weigh-ins where you will have the opportu-
nity to ask questions, receive coaching and education.

This Weight Loss Challenge begins the week of ______/______, 20____ and ends the week of ______/______,
20____.

Coaches are independent businesspersons; they are solely and exclusively responsible for the operation and
details of each Weight Loss Challenge.

The purchase or consumption of Herbalife products in conjunction with your participation is recommended, but
not required.

The Participation Fee of Php1,400 covers all prizes payouts, plus minimal operational costs.

The Weight-Gain Fee is Php50.00 per pound for weight gained since the last recorded weigh-in.

The Absence Fee is Php100.00 for each absence. One (1) absence is allowed without penalty.

The Participation Fee is fully refundable if requested by the participant within the first 48 hours of the Challenge
start date.

Weight-Loss Payouts are paid to the top 3 weight losers as follows:

1st Place: 50 percent will be paid to the person who has lost the greatest percentage of his/her body
weight by the end of the Challenge.

2nd Place: 30 percent will be paid to the person who has lost the next greatest percentage of his/her
body weight by the end of the Challenge.

3rd Place: 20 percent will be paid to the person who has lost the next greatest percentage of his/her
body weight by the end of the Challenge.

An inches Payout is paid to the participant who loses the most inches and is not also a top 3 weight loser;
this winner receives all money collected from Weight-Gain and Absence Fees.

If, after reading this document, you have any further questions about the Weight Loss Challenge, do not
hesitate to ask the coach(es) listed in this Agreement.

As a participant, you should communicate regularly and fully about your progress and never hesitate to ask
questions, so you can receive the appropriate advice and coaching.

You must be at least 18 years of age to enter a Weight Loss Challenge; if you are 15 to 17 years old, your parent
or legal guardian must sign this Agreement on the line provided.
95
I, _______________________________________, have reviewed and agree to all of the
above. (PRINT NAME)

Signature: ______________________________________________ Date: _____/____/_____

Signature: ______________________________________________ Date: _____/____/_____


(Parent or legal guardian signature required if participant is under the age of 18.)

Address:______________________________________________________________________

City: _________________________ Province: _______________ Zip: ___________________

Phone: ______-______-______

Email: ________________________________________________________________________

How did you hear about this Challenge? (please check)

___Prior participant

___Newspaper ad

Other: _______________________________________________________________________

* Amount is in Philippine Peso.

96
APPENDIX A

Letter of Consent to Post Signage on Private Property

I own the property located at_____________________________________________________.

I give my consent to _________________________ posting commercial signage or materials on

the property, until I withdraw that consent.

________________________________________ ___________
Property Owners Signature Dated

________________________________________
Property Owners Name in Print

97
APPENDIX B
Approved Herbalife Keywords and
Product Names in English
Approved Keywords colon cleansing products glucosamine chondroitin msm herbal vitamins
advanced nutritional products colon health glucosamine sulfate herbalife
aloe vera colonic glucosamine supplement herbalife business
aloe vera drink colonic cleansing glucosamine supplements herbalife business objective
aloe vera drinks colonic detox cleansing fiber good diet herbalife business opportunity
aloe vera liquid colonic irrigation good diets herbalife cellular nutrition
aloe vera skin care colonics green tea herbalife com
alternative health supplements daily vitamins green tea extract herbalife diet
therapy detoxification diets health and wellness herbalife diet information
antibodies diet health and wellness products herbalife diet program
antioxidant diet and weight loss health heart herbalife distributors
anti-oxidant diet plan health nutrition herbalife energy drink
antioxidant and free radicals diet plans health supplements herbalife for sale
antioxidant antiaging diet program healthy herbalife health nutrition
antioxidant dietary supplement diet supplement healthy aging herbalife independent distributor
antioxidant supplement diet supplements healthy cholesterol levels herbalife independent distributors
antioxidant supplements diet weight loss supplements healthy diet herbalife info
antioxidant vitamins dietary fiber healthy diet shakes herbalife information
antioxidants dietary fiber supplements healthy dieting herbalife international
anti-stress supplements dietary supplement healthy diets herbalife lose weight
at home working dietary supplements healthy eating habits herbalife nutrition products
benefits of antioxidants dieting resources healthy eating plans herbalife product
benefits of green tea diets healthy food choices herbalife products
biz opp diets that work healthy heart herbalife program
biz opps digestion healthy immune system herbalife skin care
bmi digestion system healthy living herbalife skin care product
bmi calculator digestive health healthy meals herbalife success stories
bmi chart direct sales healthy nutrition herbalife vitamin
bmi index direct sales opportunities healthy people herbalife vitamins
body building supplements direct sales opportunity healthy skin herbalife weight loss
body mass indicator earn extra money healthy snack herbalife weight loss diet product
bodybuilding nutrition sports earn money healthy snacks herbalife weight loss product
supplements earn money at home healthy solutions herbalife work at home
bodybuilding supplements earn money from home healthy vitamin high colonic
boost immune system earn money selling healthy weight high colonics
business herbalife eating healthy healthy weight loss high fiber diet
business opportunities effective weight loss healthy weight loss plan high fiber foods
business opportunities at home energy healthy weight loss supplements high protein
business opportunities work from energy drink healthy weight management high protein diet
home energy drink comparison healthy weight range high protein foods
business opportunity mlm energy drinks heart health high protein powder
business working from home energy supplements heart healthy diets home base business Herbalife
buy nutritional supplements entrepreneur help working from home home based business
calcium entrepreneur home business herbal dietary supplements home based business income opportunities
calcium deficiency entrepreneur ideas herbal life nutrition home based business opportunities
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calcium supplements extra income herbal life weight loss home based businesses
career opportunities fiber herbal nutrition home based mlm business opportunity
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childrens vitamins financial opportunity herbal skin care home-based business
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colon cleansing product free-radicals herbal tablets home-based businesses
colon cleansing products glucosamine herbal teas how to lose weight
glucosamine chondroitin herbal teas and health idea for home-based business
98
idea for home-based businesses multi-level marketing shake mixes weight loss plan
immune system booster multilevel marketing companies shakes weight loss plans
improve immune system multilevel marketing company skin and body care weight loss product
independent herbalife distributor multilevel marketing mlm skin care weight loss program
independent herbalife distributor multilevel marketing products skin care moisturizer cream weight loss programs
joint support multilevel network marketing skin care product weight loss solutions
joint support formulas multivitamin skin care products weight loss supplement
liquid aloe vera multivitamin supplement small business opportunities weight loss supplements
list of high protein foods multivitamins small home businesses weight loss weight management
living a healthy lifestyle muscle recovery sports snacks weight management
lose weight supplements soy weight management business
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maintain heart health network marketing business sports nutritional products weight management program
make extra money at home network marketing business sports supplements weightloss
make money business opportunities opportunities start a business weightloss product
make money working at home network marketing business start an mlm business weightloss programs
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making money working from home network marketing mlm starting a business wellness
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meal replacement network marketing opportunity stay at home business wellness programs
meal replacement drinks nutrition stay at home mom business whey protein powder
meal replacement powder nutrition supplement stay at home working womans health
meal replacement shakes nutritional diet vitamin supplements steps to financial freedom womans health heart
meal replacements nutritional health supplements stress health womens health
mens health nutritional products stress management womens heart health
mens health care products nutritional products for health stress reduction work at home
mens health supplements nutritional supplements stress relief work at home business
mens multivitamin nutritional supplements online stress reliever work at home business mlm
mens vitamins nutritional vitamin fiber supplements stress relievers work at home business
mlm nutritional vitamin supplements successful online mlm business opportunities
m-l-m omega 3 fatty acids successful weight loss work at home business opportunity
mlm business opportunities to work from home supplement your income mlm
mlm business opportunity overweight supplements work at home part time
mlm business oppurtunity part time working from home the best home-based businesses work from home
mlm businesses part-time income top home-based business work from home business
mlm companies part-time work top home-based businesses work from home business
mlm company personal care top mlm companies opportunities
mlm home based business personal care products top multi level marketing work from home businesses
mlm home based businesses personal finance vitamin work from home companies
mlm home business personal weight loss vitamin c work from home mlm business
mlm home business opportunity proactive skin care vitamin d opportunity
marketing profitable home based businesses vitamin e work from home opportunities
mlm network marketing protein vitamin e for skin work part time from home
mlm nutrition supplements protein bars vitamin k working at home
mlm opportunities protein diet vitamin nutritional supplements working from home
mlm opportunity protein mixes vitamin supplement Approved Product Names
mlm program protein powder vitamin supplements Approved Herbalife Product Names
mlm success protein powders vitamins 21-Day Herbal Cleansing Program
mlm work at home protein power vitamins and minerals ABCD Meal Guide
mlms protein shake vitamins and supplements Activated Fiber Tablets
mom working from home protein shakes vitamins for energy Active Fiber Drink Mix
moms working at home protein sources vitamins nutrition supplements AM Replenishing Formula
multi level marketing protein supplements weight loss Aminogen
multi level marketing companies proteins weight loss accelerators Beverage Mix
multi-level marketing mlm safe weight loss weight loss dietary supplements Beverage Mix Packets
multi level marketing opportunity self employment weight loss diets Body Buffing Scrub
multi level marketing program mlm self employment ideas weight loss formula Body Contouring Crme
multi level marketing system self-employment weight loss help Bulk & Muscle Formula Protein
multi vitamins sensitive skin care weight loss management Drink Mix
multi vitamins and minerals serious skin care weight loss motivation Cell Activator
multilevel marketing shake weight loss online Cell-U-Loss
99
Core Complex Ocular Defense Formula
Dinomins PM Cleansing Formula
Florafiber Prelox Blue
Formula 1 Container Prelox Blue Brochure
Formula 1 Nutritional Shake Mix Protein Bar
Formula 1 Nutritional Shake Mix Protein Drink Mix
Packets Protein Drink Mix Packets
Formula 2 Multivitamin Complex Radiant C Body Lotion SPF 15
Formula 3 Personalized Protein Radiant C Daily Facial Scrub
Powder Cleanser
Garden 7 Radiant C Daily Skin Booster
Herbal Aloe Everyday Soothing Radiant C Face Quencher
Spray Relax Now
Herbal Aloe Bath and Body Bar Roasted Soy Nuts with Cardia
Herbal Aloe Concentrate Salt
Herbal Aloe Drink RoseOx
Herbal Aloe Everyday Body Wash Sampler Pack
Herbal Aloe Everyday Conditioner Schizandra Plus
Herbal Aloe Everyday Shampoo Shaker Cup
Herbal Aloe Everyday Soothing Gel ShapeScan Banner
Herbal Aloe Everyday Soothing ShapeScan Sensor Kit
Hand & Body Lotion ShapeWorks Advanced
Herbal Aloe Gel Sample Packs ShapeWorks Advanced Protein
Herbal Aloe Hand Cream Plus
Herbal Aloe Lotion Sample Packs ShapeWorks Meal Planner
Herbal Aloe Moisturizing Condi- ShapeWorks Moms Flyer
tioner ShapeWorks New Customer
Herbal Aloe Moisturizing Shampoo Postcard
Herbal Aloe Soft Hold Hair Spray ShapeWorks Online Training
Herbal Concentrate Program
Herbal Concentrate Packets ShapeWorks QuickStart
IBP ShapeWorks QuickStart Protein
International Business Pack Plus
Joint SupportGlucosamine with ShapeWorks Ultimate
Herbs ShapeWorks Ultimate Protein
Kindermins Plus
Liftoff Skin Activator Daily Replenishing
Male Factor 1000 Cream
Mega Garlic Plus Sleep Now
Mega Ginseng Blend Snack Defense
MultiVitamin Clarifying Mask Success from Home
MultiVitamin Exfoliating Scrub Tang Kuei Plus
MultiVitamin Eye Cream Thermo-Bond
MultiVitamin Eye Gel Triple Berry Complex
MultiVitamin Foaming Gel Cleanser Tri-Shield
MultiVitamin Lotion Cleanser Ultimate Prostate Formula
MultiVitamin Moisture Mask Weight Loss Journal
MultiVitamin Moisturizer SPF 15 Woman
MultiVitamin Night Cream Womans Choice
MultiVitamin Normal to Dry System Xtra-Cal
MultiVitamin Normal to Oily System
MultiVitamin Toner
Natures Balance Cream
New & Improved Total Control
New & Improved Total Control
Packets
New & Improved! Herbalifeline
Niteworks Powder Mix
N-R-G Tablets
N-R-G Tea
Nutrition Club
100
APPENDIX C
US Approved Advertising Phrases

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102
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103
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104
APPENDIX D

Repurchase of Inventory Herbalife International Philippines, Inc.


Ground Floor, Goodland Building
The opportunity to be an Herbalife Independent Distributor is 377 Gil Puyat Avenue
entirely voluntary. A resigning Distributor may return unused Makati City
products or sales materials, which are unopened and in (632) 555 2828
resalable condition, for repurchase by Herbalife if the
products were purchased from Herbalife within the last 12 Please be aware that all terms and conditions
months and the resigning Distributor provides proof of must be met, and to avoid handling delays, your
purchase. Reimbursement to the Distributor will be issued shipment should be prepared as indicated below:
for the full amount paid for the returned product by the
Distributor, less appropriate setoffs. Shipping paid on the
Each side of your package must reflect the letters
original order for returning those items to Herbalife will not BB followed by your Herbalife Identification
be reimbursed. Number in large print (i.e., BB1000000000).

Herbalife will deduct the amount of Royalty Overrides, Herbalife highly recommends that you insure
Commissions, Production Bonuses and any other earnings or your shipment.
benefits paid on the returned products from the appropriate
Distributors, and adjust qualifications as necessary. Once Herbalife has processed the return, the
payment due will be issued.
How to Initiate a Repurchase of Inventory
If you wish to hand deliver your inventory to the
warehouse, please contact them directly for
Under Rule 10-D Inventory Repurchase of the hours of operation.
Rules of Conduct and Distributor Policies, as
amended from time to time, a Distributor may Herbalife will have no responsibility for items
have the right to have Herbalife repurchase resal- shipped that are outside of Rule 10-D Inventory
able inventory that was purchased from Herbalife, Repurchase, and guidelines provided.
under certain terms and conditions.
For questions regarding the process, please contact
To initiate a repurchase of inventory the first step Herbalifes Distributor Services Department at (632) 555
is to complete the required forms for the Repur- 2828, extension 2804.
chase of Inventory that follow.

The forms may be mailed, emailed or faxed to:

Mailing Address:
Herbalife International Philippines, Inc.
Attenton: Distributor Services Department
Ground Floor, Goodland Building
377 Gil Puyat Avenue, Makati City

E-mail Address:
DistributorServicesPhilippines1@herbalife.com

Fax Number:
(632) 899 5005

The forms must be accompanied by or preceded


by a signed resignation letter, or instead of the
resignation letter, the completed and signed
Inventory Repurchase Request Form will be
accepted by Herbalife as your resignation letter.

Return Product Authorization

If you have met the requirements specified on the


Inventory Repurchase Request Form, and submitted
your forms to Herbalife via any of the methods
described above, we extend the opportunity for you to
return your inventory to our Distribution Center:

105
APPENDIX E

Inventory Repurchase Request Form


(This form is required.)

This form must be signed, dated, and returned to Herbalife to initiate your request.

To process your request, please provide Herbalife with the details requested, if you have not already done so.

I hereby permanently resign as an Herbalife Independent Distributor.

I understand that only unopened and resalable products or sales materials which were purchased from Herb-
alife within the last 12 months are eligible for resale to Herbalife, and are in all other respects in accordance
with Rule 10-D Inventory Repurchase of the Herbalife Rules of Conduct and Distributor Policies.

I understand my reimbursement will be issued for the full amount I paid for the products less appropriate set
offs and legal claims. I understand that reimbursement will not include the shipping fees paid on the original
order or the shipping costs paid to return those items to Herbalife.

I understand that I will be refunded via the same method of payment that was used when I originally bought
the merchandise. (If paid by check, money order or wire transfer, the reimbursement will be refunded with a
check. If paid by credit card, the same credit card will be refunded.)

I understand that Herbalife reserves the right to determine which products and quantities fall within the limits
of Herbalifes repurchase of inventory policy. I will return only items that are unopened and in resalable condi-
tion, that were purchased within the last 12 months, and which comply with Rule 10- D. I understand that
Herbalife will have no responsibility for items returned that fall outside Rule 10-D and the guidelines provided,
and that Herbalife will not pay for or assume responsibility for returning items that are not repurchased.

I have included proof of purchase for this merchandise (copies of credit card statements, money orders or
cancelled checks).

I understand that if within 90 days after the acceptance of my Application for Distributorship in Herbalifes
records, I decide not to continue as a Distributor, I also may return to Herbalife the official Distributor Kit (IBP)
whether or not in resalable condition.

By my signature, I acknowledge and agree to the above.

_____________________________________ ________________________________________
(Name - Please Print) (Herbalife Identification Number)

____________________________________ _____________________________
(Signature) (Date)

If you agree to the terms and meet the requirements specified above, you may return your inventory to our
Distribution Center:

Herbalife International Philippines Inc.


Ground Floor, Goodland Building
377 Gil Puyat Avenue, Makati City
(632) 555 2828

Please refer to the Product Authorization Return section for more details.

2012 Herbalife International of America, Inc. All rights reserved. Rev.06/12

106
APPENDIX F

Product I Wish to Return


(In addition to the Inventory Repurchase Request Form, complete this form if your return includes Herbalife
product inventory.)

Name: _____________________________________________

Herbalife Identification Number: _______________________________________

I understand that only unopened and resalable products which were purchased from Herbalife within the last 12
months are eligible for resale to Herbalife, and in all other respects in accordance with Rule 10-D Inventory Repur-
chase of the Herbalife Rules of Conduct and Distributor Policies. I represent and warrant that the products which
are listed below and which I wish to return to Herbalife meet these standards.

I also understand, Herbalife reserves the right to determine which products and quantities fall within the limits
of Herbalifes repurchase of inventory policy, and that I may return only those items, that are unopened and in
resalable condition, that were purchased from Herbalife within the last 12 months and which comply with Rule
10-D. I understand that Herbalife will have no responsibility for items returned which it determines fall outside
Rule 10-D and the guidelines provided.

Stock # Product Description # of Cases or # of Units Office Use Only

___________________________________ ______________________________
(Signature) (Date)

2010 Herbalife International of America, Inc. All rights reserved. Rev. 02/11

107
APPENDIX G

Literature/Promotional Items I Wish to Return


(In addition to the Inventory Repurchase Request Form, complete this form if your return includes Herbalife
literature/promotional items.)

Name: _____________________________________________

Herbalife Identification Number: _______________________________________

I understand that only resalable sales materials which were purchased from Herbalife within the last 12 months are
eligible for resale to Herbalife, and in all other respects in accordance with Rule 10-D Inventory Repurchase of the
Herbalife Rules of Conduct and Distributor Policies. I represent and warrant that the sales materials which are listed
below and which I wish to return to Herbalife meet these standards.

I also understand, Herbalife reserves the right to determine which products and quantities fall within the limits
of Herbalifes repurchase of inventory policy, and that I may return only items that are unopened and in resal-
able condition, that were purchased within the last 12 months, and which comply with Rule 10-D. I understand
that Herbalife will have no responsibility for items returned which it determines fall outside Rule 10-D and the
guidelines provided.

Stock # Literature/Promotional Items # of Sets or # of Units Office Use Only

___________________________________ ______________________________
(Signature) (Date)

2010 Herbalife International of America, Inc. All rights reserved. Rev. 02/11

108
APPENDIX H

555 2828

MyHerbalifeww.com/ph

City

ll

rected

romoted ________________________

___________________________________________________

Agreement

ereby.

Prior

eview
h

_____________________________________________

_____________________________________________ on _____________________________ ___________________


Year

109
Notes

110
Notes:

111
Notes

112
2005 Herbalife International of America, Inc. Printed in PH. 6149-PH-11 Rev.03/13

Nutrition for a better life

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