Authors
Abstract
In an emerging economy like India, the Public Health Department under its e-
health sectors performance is often Governance ambit has developed an array
suboptimal due to an increased burden of of applications catering to the internal needs
factors like underdevelopment, political of the department. The department also
instability, weak institutions, inadequately focused on providing various citizen centric
developed social sectors, scarcity of services and employee centric services
resources, and marked social inequalities. aiding all employees and citizens towards a
Though huge budget outlays have been more channelized, informative and
made by the government under ambitious processed approach. The focus of the
social sector schemes like the National department was primarily on five pillars as:
Rural Health Mission, accessibility of low- Human Resource Management,
cost healthcare continues to elude many. Hospitals and Medicines,
With low-cost innovation, cheap mobile Communication, Administration and
handsets and more inclusive solutions Citizen Centric. PHD has successfully
filling in crucial gaps in health information conceptualized, designed and implemented
and access, technology has a potential to 19 live projects and is in-process of
grow capacity in this sector tremendously. implementing 7 further large scale projects.
Administration:
o Biometric Attendance System
o E-File
o NRHM e-Office
Hospitals and Medicines:
o Construction Tracker PHD
o Construction Tracker NRHM
o Drug Inventory Management PHD e-Governance journey so far
Application
o Mother and Child Tracking The first project rolled out by the department
System (MCTS) was Drug Inventory Management
o PCPNDT Application application which automated the entire life
o Rajiv Gandhi Jeevandayee Yojna cycle of drug purchase and disbursement
Human Resource Management: process. The project gradually followed with
o ASHA Application implementation of other initiatives as
o Grievance Redressal implementation of Biometric Attendance
o Medical Officers Certification System across major medical institutions.
Program Application (MOCP)
The project Construction Tracker is
o NRI Registration
another milestone endeavor which
o Transfer Request Group A
exclusively monitors and manages the
o Transfer Request Group B
construction activities carried out in the
Communication:
State. The application has been
o Health Advisory Call Centre
successfully emulated in other departments
o Pull SMS (4 program) Hospital,
of Maharashtra too which are: Social
Primary Health Centres, School
Justice, Food and Civil Supplies, Public
Health, Mobile Medical Units
Work Department and. School Education
(MMUs)
Department.
Citizen Centric:
o Availability of Doctors The PCPNDT application which monitors
o ASHA Search and records all sonography centres and
details of the tests carried out on the ASHA application another coveted project
patients. It has brought more compliance to by Public Health Department captures
PCPNDT Act. information of approximately 60,000 ASHAs
worker operating in the State. The
Another noteworthy inventiveness MCTS application effectively monitors training,
application has been implemented in the recruitment, performance and payment
State which aimed at monitoring and details of all the ASHAs. The application
minimizes Infant Mortality Rate in the State. has been further extended for general
On similar lines, Aamchi Mulgi application citizens with ASHA Search application
has been developed with an objective to which aids in providing latest information on
monitor female infanticide by monitoring the ASHAs working in the searched locations.
illegal sex determination process in the
State. NRHM e-Office holds the title of 1st
department in Maharashtra to be automated
Harnessing the umpteen power of mobile completely; gradually the e-File application
technology Pull SMS application has is being rolled out in PHD.
brought about an effective monitoring of four
large scale programmes of PHD, which are: Rajiv Gandhi Jeevandayee Yojna Project
Hospitals, Primary Health Centres, School is another coveted project of PHD, which
Health Programme and Mobile Medical has brought a revolution in healthcare
Units. The mobile technology has been also arena. The project runs on a web based
implemented in Health Advisory Call application wherein the entire process of
Centre project wherein an expert and an beneficiary enrolment, patient registration,
easy access to information and guidance preauthorization, procedure updates,
regarding health service offerings are discharge summary update, claims
provided on toll free no. of 104; the project settlement and follow up are covered.
is for intra-departmental staffs.
Expanding its ambit of e-services, PHD in
To spur innovation and solutions association with Social Justice Department
development for a new generation of public has implemented SADM Disability
services; PHD has executed online Software which provides computerized
Grievance Redressal Application to address disability certificates. Over 4,341 patients
the grievances of its current employees in a have been assessed till date and certificate
pre-defined stipulated time frame. for over 2,221 has been disseminated.
Additionally, the effective online Transfer
Request application has made the transfer Moving beyond, the department is working
process more reliable, less cumbersome, on the next generation of e-solutions as:
transparent and paperless. The application E-File Application - PHD
recorded a stupendous 1,000+ request in a E- Ausadhi
span of two month. An exclusive all Hospital Management Information
encompassing database of medical officers System (HMIS)
and employees of PHD has been developed Revamping of PHD Website
and maintained. Also as a citizen centric Bonded Candidate Application
approach the information on Doctors Court Case Management Application
Availability has been made online. Class C and D Database application
Section 4 Benefits, Sustainability and application instead of the existing
appreciations paper-based processes.