Warranty/AMC Tracking

(CPE)

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Contents

1. Maintain/View Manufacturer for CPE ................................................................................................ 4

2. Maintain W arranty/AMC Data ........................................................................................................... 5
2.1 Maintain W arranty/AMC Data for NEW CPE.................................................................................. 5
2.2 Maintain W arranty/AMC Data for Old CPE .................................................................................... 6
3. Edit CPE Warranty/AMC Data........................................................................................................... 7
4. Maintain Final Storage location of CPE ..............................................................................................9
5. Report for CPE W arranty and AMC................................................................................................. 11

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 Business Process Description Overview

Process Overview: Old Cards/CPE Process

Requirement Details

Certain equipments are supplied to Customers by BSNL such as

Modems for Broadband service. However, these Customer End
Equipments are under Warranty / AMC.

The requirement is to track the Warranty / AMC of these Customer

End Equipments. The Warranty /AMC needs to be tracked based on
the Manufacturer Serial Number.

Warranty / AMC details such as Start & End Date, Material Code,
PO Number against which the Material was procured, Vendor, etc.
needs to be captured in SAP.

No tracking is required for which Serial Number has been supplied

to which Circle / SSA.

However, provision should be available to update the location of the

Serial Number at a later stage.

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Business Process Procedure: CPE Process
1. Maintain/View Manufacturer for CPE
SAP menu Maintain Manufacturer
Transaction code ZCC/ZCPE5

Maintain Manufacturer of CPEs (If not exist) for which Warranty/AMC needs to be updated. Only Name of
Manufacturer is to be updated, System itself will suggest the next Item Number.

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2. Maintain Warranty/AMC Data
2.1 Maintain Warranty/AMC Data for NEW CPE

SAP menu Maintain AMC/Warranty Data for NEW CPE

Transaction code ZCC/ZCPE1

Enter the following data:-

Material No.,
PO Number and PO Item No
Material Document and Material doc Year
Radio Button: Update Warranty Dates or Update AMC Dates
Start and End date (As per selected Radio Button)
Excel File Format:
| Manu. Item No. | Manu. Sr. No.| Yr. of Manufacturing | Manu. Model No. |
Make sure Manufacturer exists in system else maintain.
Execute

Click on to execute. The records will get updated.

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 2.2 Maintain Warranty/AMC Data for Old CPE

SAP menu Maintain AMC/Warranty Data for Old CPE

Transaction code ZCC/ZCC01

Enter the following data:-

Service PO Number and PO Item No
Radio Button CPE: Update Warranty Dates or Update AMC Dates
Upload Excel with Manufacturer Name,Year of Manufacturing,Manufacturer Serial Number .
Make sure Manufacturer exists in system else maintain.
Excel File Format for Old CPE:
| Material No. | Manu. Item No. | Manu. Model No. | Yr. of Manu.| Manu. Sr. No|

Execute

Click on to execute . The records will get updated.

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3. Edit CPE Warranty/AMC Data

SAP menu Edit CPE AMC/Warranty

Transaction code ZCC/ZCPE2

Enter appropriate data which is to be changed or deleted (Select the Radio Button at the
bottom of the screen) then execute:-

Change/Delete Entries:-

Execute

Delete/Change as per
selected Radio Button

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Edit Entries:-

Edit Entries and Save:-

Save

Change Multiple

Entries can be deleted and changed as well

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4. Maintain Final Storage Location of CPE

SAP menu Edit CPE AMC/Warranty

Transaction code ZCC/ZCPE3

Enter appropriate data for which Final Storage Location is to be maintained

Maintain Final Storage Location of CPE:-
Execute

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Maintain Final Save
Storage Location and Save:-

Entries are Saved

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4. Report for CPE Warranty/AMC Status
SAP menu Edit CPE AMC/Warranty
Transaction code ZCC/ZCPE4

Enter appropriate data for which the report is required

Report get displayed:-

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