COMPANY CONFIDENTIAL

Incident Report

Report Date/Time: 14 April , 2017 / 08:00am

Confidentiality
Distribution of this document is limited to ETL Network Management and involved vendors. Access should
only be granted to those with a business related need-to-know. If you have any questions pertaining to the
distribution of this document, please contact Malefetsane Tlelima.

Point of Contact (POC) Information

Name: Mokete Raphoto

Title: BSS and Access Engineer
Telephone: 6222 1452
Fax:
E-mail: raphotom@etl.co.ls

Summary

Basic description of the incident

Ha Leqele 3G dropping Calls and slow data due to congestion
Systems, services and/or user communities impacted by the incident
Ha Leqele 3G dropping Calls and slow data due to congestion
Whether service was not impacted, degraded, or interrupted

Services were interrupted during maintenance widow

Duration of the incident start to finish)

13/04/2017 @18:00 to 23:00 The fault cleared by installing Extra BPK Card
Details of the Incident

Specifically, what caused the incident (who, what, where, when, how)?
The fault cleared by installing Extra BPK Card
The Notification Process

Include every step in the notification process

The site was down as communicated to Mokete by NOC from OMC.

Automated monitoring notification
Leqele 3G seendropping calls from OMC..

Detail the flow of the incident response (i.e. John -> Jim -> Mike)
NOC-Mokete-NOC
Communication of resolution of the outage

The fault was attended and after its resolution NOC was contacted on order to update the network status.

COMPANY CONFIDENTIAL
The form to be completed and reach NOC within 24 hrs of fault clearance
 COMPANY CONFIDENTIAL

Technical Details / Fix Actions

Specific changes (configuration, hardware, etc).

The fault cleared by installing Extra BPK Card
What was the basic cause of the incident?
The fault cleared by installing Extra BPK Card
impact (none, degraded performance, downtime)

Downtime .

business criticality (revenue producing, business critical, low)

Revenue producing.

Name: Mokete Raphoto

Title: BSS and Access Engineer

COMPANY CONFIDENTIAL
The form to be completed and reach NOC within 24 hrs of fault clearance
 COMPANY CONFIDENTIAL

APPENDIX

Logs or error messages

Contents of trouble tickets
Contents of e-mail

COMPANY CONFIDENTIAL
The form to be completed and reach NOC within 24 hrs of fault clearance