Managed Services

Datasheet

Softcat Meraki Managed

Service Offering

Cisco Meraki Managed Services Partner

Cisco Gold Partner
Fully managed wireless infrastructure for a monthly fee no upfront hardware costs
24 x 7 x 365 Meraki support
30min response for Severity 1 issues, 4hr response for all other issues
Services delivered from our purpose built 24 x 7 Network Operation Centres
1st, 2nd and 3rd line telephone support and 24 x 7 remote management
Accreditations include 4x CMNA (Cisco Meraki Networking Associates) 12 x CCNA MSP Partner
(Cisco Certified Network Associate) & 2 x CCDA (Cisco Certified Design Associate)
5 x CCNP (Cisco Certified Network Professionals) & 4 x CCIE
(Cisco Certified Internetwork Expert)
Direct escalation to Cisco Meraki 24x7x365 Technical Support Centre
Structured SLAs and a dedicated Service Delivery Manager assigned
ITIL V3 Service Desk with processes in place for the day to day management

Our Cisco Meraki Managed Service offering is designed to deliver a Fully

number of key objectives to our partners, including: Managed

Fully Managed 24 x 7 x 365 Support P

4 Authorised Contacts P
30 Minute Response from initial logging for priority 1 calls P
Comprehensive reporting that can be tailored to your business
requirements e.g. application level reporting, foot fall reporting, traffic/
client analysis, user level reporting
P
Rogue detection and containment P
Access to Certified CMNA engineers and consultants P
Proactive push of new features via Meraki dashboard P
Centralised support for your distributed sites P
Online Support portal to track and log calls P
Basic SNMP Ping up/down P
Unlimited policy changes on Meraki infrastructure P
Full 24 x 7 Proactive Management Support with Policy backup P
Hardware replacement 24x7 with 8 hour fix for switches and firewalls P
Hardware replacement 24x7 with 4 hour fix for switches and firewalls Optional

For more information, please call 01628 403 403

Softcat | Fieldhouse Lane | Marlow | Bucks |

 SL7 1LW W: www.softcat.com | T: 01628 403 403 | E: managedservices@softcat.com