ITIL Business Relationship Management

Processes outside ITIL Processes Service Strategy Service Strategy ITIL Processes Processes outside
the outside Service Processes IT Service Processes outside Service the
IT Organization Strategy Management Strategy IT Organization
+

Customer Customer
Process Process
Service Strategy

Service Design Service Design

+ +

Continual
Maintain Customer Service
Customer Satisfaction Improvement
Relationships Survey +
+ +
Strategy Strategy
Management Management
for IT Services for IT Services
+ Handle +
Customer
Complaints
Service Portfolio + Service Portfolio
Management Monitor Management
Customer
+ +
Complaints
+
Financial Financial
Management Identify Service Management
for IT Services Requirements for IT Services
+ + +
Sign up
Customers to
Standard Serv. Demand
Management
+
+

The ITIL Process Map V3 2011 Edition:
The ITIL Process Model as a basis for your ITIL or ISO 20000 initiative.
complete - consistent - fully adaptable to your IT organization`s needs.
In Microsoft Visio, ARIS and other leading process management platforms.
Online demo, webseminars and information:
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