DILG Citizens - Charter 20121129 81f448bbc0 PDF

REPUBLIC OF THE PHILIPPINES
DEPARTMENT OF THE INTERIOR AND LOCAL GOVERNMENT

A. Francisco Gold Condominium II Edsa Cor. Mapagmahal St.
Diliman, Quezon City
OFFICE OF THE SECRETARY
MESSAGE
The crafting of a Citizens Charter in all government offices and agencies is mandated under the Anti-Red Tape Law of
Republic Act No. 9485 as a tool in heightening public awareness over the frontline service that we can offer our people
and how fast and efficient we can provide them.
A Citizens Charter specifically provides a listing of these services and the systems and procedures of how people can
avail themselves of such services so they can hold us responsible if we are not able to deliver these as mandated under the
law.
I am therefore elated that the DILG has come up with its own Citizens Charter considering that as the facilitator of the
Anti Red Tape Law at the local government level, it should lead example by being among the first agencies at the na-
tional level to have one. With our Citizens Charter, we will now be able to identify which offices perform well and
which fail the peoples expectations. This way we can address red tape more vigorously and rid our bureaucracy of ineffi-
cient and corruption-ridden practices.
I call on all officials and personnel of this Department to focus your effort on how we can effectively serve our clients by
eliminating red tape in all our frontline transactions. Let us strive hard to make a difference in the lives of our people by
serving them well with utmost integrity.
Table of Contents
THE HISTORY 1
MISSION AND VISION 3
POWERS AND FUNCTIONS 4
ORGANIZATIONAL STRUCTURE 5
FUNCTIONS OF THE INTERIOR AND LOCAL GOVERNMENT SECTOR 6
LIST OF DILG-CENTRAL OFFICE FRONTLINE SERVICES
BUREAU OF LOCAL GOVERNMENT SUPERVISION 12
Application for Travel Abroad.
Application for Leave of Absence pursuant to Section 47 (a)(1) of the Local Government Code.
Application for request of Indorsement of Nomination for appointment to Sanggunian Panlalawigan/Panglungsod.
Issuance of Memorandum Circular for the conduct of nationwide activities.
NATIONAL BARANGAY OPERATIONS OFFICE 17

Administration/Processing of Death Benefit Claims of the Beneficiaries of Barangay Officials.
Issuance of Certification as to the Legal Existence of a Barangay.
Issuance of Authority on the conduct of Nationwide Activities.
Issuance of Memorandum Circulars/Policies endorsing nationwide activities.
Issuance of Certification whether a Barangay Official is elected or appointed.
Provision of data (Facts and Figures) on Barangays and Barangay Officials.
Response to queries relative to Barangay Matters/Affairs.
BUREAU OF LOCAL GOVERNMENT DEVELOPMENT 25

Issuance of Memorandum Circulars (MCs)/Policies endorsing nationwide programs, project and activities, conduct of conference, seminars.
Provision of Technical Assistance on related Project- based request.
Response to queries relative to BLGD programs, projects and other matters.
Department of the Interior and Local Government

Citizens Charter
OFFICE OF PROJECT DEVELOPMENT SERVICES 29
Processing of request for financial assistance for proposed project.
Provision of technical assistance to project-qualified LGUs under MBUSSP and MDG fund.
Response to queries relative to OPDS programs and other matters.
Provision of Technical Assistance for Mindanao Basic Urban Service Sector Project (MBUSSP).
Technical Assistance on Water Supply and Sanitation Program Management Office.
Rural Roads Development Policy Framework (RRDPF) And Special Local Road (SLRF) request for funding.
Rural Roads Development Policy Framework (RRDPF) And Special Local Road (SLRF) Processing of program of works Modification/s.
OFFICE OF PUBLIC AFFAIRS 37

Public Assistance Service
Issuance of Press Releases
Request for Message
Response to Queries about the Department in general and other matters
DEPARTMENT OF THE INTERIOR AND LOCAL GOVERMENT REGIONAL OFFICE 42

Processing of application for Scholarship Grants Indorsement
Processing for Barangay Officials Death Benefit Assistance (BODBA)
Processing of documents for the release of fund Allocation under the Special Local Roads Fund (SLRF)
Issuance of Certificate of Incumbency
FEEDBACK FORMS 1 Annex I

FEEDBACK FORMS 2 Annex II
FEEDBACK FORMS 3 Annex III
FEEDBACK MECHANISMS Annex IV
Depart-
ment of the
Brief History
The History
The roots of the present Department of the Interior and Local Government (DILG) can be traced to the old Department of the Interior
(DI) during the Philippines Revolution of 1897.
On March 22, 1897, leaders of the Katipunan led by their Supremo, Andres Bonifacio, met at Tejeros, Cavite in what is known in the
Philippine history as the Acta de Tejeros or the Tejeros Convention.
In that convention, a revolutionary government was established where officials of the newly-formed government, were elected with General
Emilio Aguinaldo as President and Andres Bonifacio as Director or Secretary of the Department of Interior. Bonifacio, however, did not
assume the post following a controversy over his qualification and educational attainment.
During the Naic Assembly on April 17, 1897, President Aguinaldo formed his cabinet and appointed Pascual Alvarez as Interior Director
or Secretary vice Bonifacio. The Interior Department was created in the Tejeros Convention and carried over to the Naic Assembly. It was later
enshrined in the Biak-na-Bato Constitution, as well as the Malolos Constitution.
Through the years, as the struggle for Philippine Independence and self-governance continued, the Interior Department has
become a premier office of the government, tasked with various functions ranging from supervision over local units, forest conservation,
public instruction, control and supervision over the police, counter-insurgency, rehabilitation, community and cooperatives development.
During the Japanese occupation (1941-1945), the Department of Interior was renamed Ministry of Home Affairs. The old Department of
Interior was twice abolished in 1941 and 1950.
After its abolition in 1950, the DI functions were transferred to the Civil Affairs Office under the Office of the President. Later, on
January 6, 1956, the Presidential Assistant on Community Development (PACD) was created.
The Department was restored on November 7, 1972 with the creation of the Department of Local Government and Community Development
(DLGCD). A few years later, the DLGCD was reorganized and renamed to Ministry of Local Government (MLG) and later as the Department
of Local Government (DLG).
Department of the Interior and Local Government 1

Citizens Charter
Brief History
On December 13, 1990, Republic Act 6975 was signed into law. The law, which took effect January 1, 1991, created the Philippine National Po-
lice, the Bureau of Fire Protection, Bureau of Jail Management and Penology, the Philippine Public Safety College and the Local Government
Academy under the reorganized Department of the Interior and Local Government (DILG).
The new DILG also merged the National Police Commission (NAPOLCOM), and all the bureaus, offices and operating units of the for-
mer DLG under Executive Order No. 262. The passage of RA 6975 paved the way for the union once again of the Local Governments and the
Police Force after more than 40 years of separation. The enactment of RA 6975 has also placed the Department in its rightful place in history.

Citizens Charter
Mission & Vision
The Department shall promote
peace and order,
ensure public safety,
strengthen capability of local government units
through active people participation
and a professionalized corps of civil servants.
The Department is a
primary catalyst for excellence
in local governance
that nurtures self-reliant, progressive,
orderly, safe and globally competitive communities
sustained by God-centered
and empowered citizenry.

Citizens Charter
Powers & Function
Powers & Functions

1. Assist the President in the exercise of general supervision over local government units;
2. Advise the President in the promulgation of policies, rules, regulations and other issuances on general supervision over local government units and
on public order and safety;
3. Establish and prescribed rules, regulations and other issuances implementing laws on public order and safety, general supervision over local gov-
ernments and the promotion of local autonomy and community empowerment and monitor compliance;
4. Provide assistance in the preparation of national legislation affecting local governments, law enforcement and public safety.
5. Establish and prescribe plans, policies, programs and projects to promote peace and order, ensure public safety and further strengthen the admini-
stration, technical and fiscal capabilities of local government offices and personnel;
6. Formulate plans, policies and programs which will meet local emergencies arising from natural and man-made disasters;
7. Establish a system of coordination and cooperation among citizenry, local executives and the Department, to ensure effective and efficient delivery
of basic services to the public;
8. Organize, train and equip primarily for the performance of police functions, a police force that is national in scope and civilian in character.

Citizens Charter
Organizational
Structure
Organizational Structure
The DILG is divided into two major functional sectors: the Interior and the Local Government.
The Interior Sector is composed of the National Police Commission (NAPOLCOM), the Philippine National Police (PNP), Bureau of Fire
Protection (BFP), Bureau of Jail Management and Penology (BJMP), and the Philippine Public Safety College (PPSC).
The NAPOLCOM has branch offices at the regional level, while the PNP and BFP have also their respective regional offices and a network of
provincial, city and municipal police offices and fire stations. The BJMP has also its regional offices and supervises the city, municipal and district
jails.
The PPSC operates the Philippine National Police Academy (PNPA), The Police National Training Institute (PNTI), the Fire National Training
Institute (FNTI), The National Police College (NPC), and the Jail National Training Institute (JNTI).
The Local Government Sector on the other hand, is composed of the following bureaus, offices and support services: Bureau of Local Gov-
ernment Supervision (BLGS); Bureau of Local Government Development (BLGD); National Barangay Operations Office (NBOO); Office of Project
Development Service (OPDS); Office of Public Affairs (OPA); Local Government Academy (LGA); Planning Service (PS0, Financial Management
Service (FMS), Legal Service (LS), Electronic Data Processing (EDPS) and Administrative Services (AS). The LG Sector has also offices at the re-
gional, provincial, city and municipal levels.

Citizens Charter
Functions of the Interior &
Local Government
Functions of the Interior & Local Government Sector

INTERIOR SECTOR
NATIONAL POLICE COMMISSION
The Napolcom exercises administrative control over the Philippine National Police and advises the President on all police matters, functions and
administration.
It has the following offices: Commission Proper, Planning and Research Service, Personnel and Administrative Service, Legal Service, Inspec-
tion Monitoring and Investigation Service, Crime Prevention and Coordination Service, Installations and Logistics Service and Financial Service.
PHILIPPINE NATIONAL POLICE
The PNP enforces all laws and ordinances relative to the protection of lives and properties, maintains peace and order and takes all necessary
steps to ensure public safety.
The PNP has several Directorial Staffs, namely:
Directorate for Personnel and Records Management

Directorate for Intelligence
Directorate for Operations
Directorate for Investigation and Detective Management
Directorate for Logistics
Directorate for Human Resource and Doctrine Development
Directorate for Comptrollership
Directorate for Plans
Directorate for Police Community Relations
Directorate for Research and Development

Citizens Charter
Local Government
The PNP also has National Support Units composed of:
Logistic Support Service Aviation Security Group

Finance Service Special Action Force
Health Service Traffic Management Group
Communication and Electronics Service Police Community Relations Group
Chaplain Service Intelligence Group
Legal Service Police Security and Protection
Headquarters Support Service Maritime
Engineering Civil Security
Crime Laboratory Criminal Investigation and Detection Group
BUREAU OF FIRE PROTECTION
The BFP is tasked in the prevention and suppression of all destructive fires; enforcement of the Fire Code; investigation of all causes of fires
and Filling the proper complaint.
The BFP has different functional divisions:

Administrative; Human Resource Management; Financial Management; Plans and Programs; Intelligence and Investigation; Fire Safety and Enforce-
ment; Logistic and Supply Management.
Support Units and Offices include:

Finance Service; Electronic Data Processing; Medical and Dental; Headquarters Support Service Unit; Special Rescue Unit; Forest Fire Protection
Office; Transport Fire Protection Office; Human Handling Office; Fire Science and Technology Office; Communication and Electronics; and Arson Labo-
ratory Unit.
The BFP also has Regional office nationwide.

Citizens Charter
Local Government
BUREAU OF JAIL MANAGEMENT AND PENOLOGY
The BJMP exercises supervision and control over all city and municipal jails. The provincial jails, on the other hand, are under the supervision
of the provincial governments.
It has a Command Group composed of the Chief, BJMP; Deputy Chief for Administration; Deputy Chief for Operation; and Chief of Directorial
Staff. It has also a Directorial Staff Group composed of the directorate for Human Resource and Records Management; Directorate for Operations; Di-
rectorate for Logistics; Directorate for Comptrollership; Directorate for Program Development; and Directorate for Intelligence, Inspection and Investiga-
tion. It has also a Special Staff Group composed of Office of Legal Services; General Services; Accounting Services; Finance Service; Supply Account-
able Officer; Internal Audit; Chaplaincy; Community Relations; Information and Communications Technology; Health and NESJO.
PHILIPPINE PUBLIC SAFETY COLLEGE
The PPSC formulates and implements training programs for the personnel of the PNP, Fire and Jail bureaus.
Constitutive Training Agencies:
National Police College in Makati City

Philippine National Police Academy in Silang, Cavite
Police National Training Institute in Calamba, Laguna
Fire National Training Institute in Calamba, Laguna
Jail National Training Institute in Bicutan, Taguig
National Criminalistics Research and Training Institute
PPSC has Regional Training Schools in Luzon, Visayas and Mindanao

Citizens Charter
Local Government
LOCAL GOVERNMENT SECTOR
BUREAU OF LOCAL GOVERNMENT DEVELOPMENT
The BLGD establishes and prescribes plans, policies, programs and standards and provides technical assistance to strengthen the administrative,
fiscal and technical capabilities of Local Government Units and personnel.
BUREAU OF LOCAL GOVERNMENT SUPERVISION
The BLGS advises and assists the Secretary in the exercise of the power of general supervision of the President over Local Government
Units, particularly in the formulation and implementation of national laws, policies, and standards concerning local government operations and
their personnel.
LOCAL GOVERNMENT ACADEMY
The LGA is responsible for the human resource development training of local government officials, as well as, officials and personnel of the
Department including its regional and field offices.
NATIONAL BARANGAY OPERATIONS OFFICE
The NBOO is responsible for the formulation of policies, plans and programs that will promote community and citizens participation as well as initiate
projects on barangay development strategies and approaches.
OFFICE OF PUBLIC AFFAIRS
The OPA is responsible for the formulation and implementation of plans, programs and projects on public information and communication,
public assistance and in modernization and maintenance of a Department-wide telecommunications systems.

Citizens Charter
Local Government
OFFICE OF PROJECT DEVELOPMENT SERVICES
The OPDS is responsible for the formulation of innovative approaches and strategies designed to promote technical capabilities of Local Govern-
ments.
PLANNING SERVICE
The PS is responsible for providing Department with efficient and effective service relating to planning, programming, research and statistics.
FINANCIAL MANAGEMENT SERVICE
The FMS is responsible for providing the Department with efficient and effective staff advice and assistance on budgetary financial and manage-
ment improvement matters.
ELECTRONIC DATA PROCESSING SERVICE
The EPDS is responsible for providing the Department with adequate and up-to-date data and management information inputs, including
monitoring of all field operations, to serve as basis for effective planning, management and control, policy formulation and decision-making.
LEGAL SERVICE
The LS is tasked to provide the Department with efficient and effective legal counseling services, assistance to the Secretary in the review or de-
termination of subordinate bodies/agencies, collaboration with the Solicitor General in handling cases affecting the Department, and investigation
of administrative cases involving Department personnel and local officials.

Citizens Charter
Local Government
ADMINISTRATIVE SERVICE
The AS is responsible for providing the Department with efficient and effective services relative to human resource development, personnel,
records, supplies/equipment, general services, employee welfare, security, custodial work and other kinds of service not related with other services
previously mentioned.
SPECIAL UNIT
PATROL 117
A program designed to get the community actively involved in preventing crime and report related incidents.

Citizens Charter
BLGS
Frontline Service
BUREAU OF LOCAL GOVERNMENT SUPERVISION

Monday to Friday 8:00am-12:00nn & 1:00pm-5:00pm
Office of the Director 925-0377
1. Application for Travel Authority abroad
2. Application for Leave of Absence pursuant to Section 47 (a)(1) of the Local Government Code
3. Application for request of Indorsement of nomination for appointment to Sangguniang Panlalawigan/Panglunsod (HUC/ICC) Vacancies Pursuant
to Section 45 of the Local Government Code
4. Clearance in the conduct of activities nationwide requesting participation of Local Government Officials and employees
Note: Processing time is calculated under normal circumstances per transaction.
Department of the 12
Interior and : Bureau of Local Government Supervision Local
BLGS
Frontline Service
TRAVEL AUTHORITY
RESPONSIBLE
FRONTLINE CLIENT/S PROCEDURES TIME REQUIREMENTS
PERSON
1. Application for Au- 1. Provincial Governors/ 1. Receiving /Recording of documents Records Officer 5 minutes For Official Travel:
thority to Travel Vice Governors 2. Evaluation, processing and prepara- Division con- 15 minutes 1. Letter request for Authority to Travel
Abroad (BLGS) 2. Mayors/Vice Mayors tion of indorsement cerned 2. Indorsement from MLGOO/CLGOO/City
(HUCs and ICCs) 3. For signature of official concerned Official con- 5 minutes Director/Provincial Director, as the case
3. Elective Local Officials cerned maybe
4. Members of the Sang- 4. Releasing of Travel Authority Records Officer 5 minutes 3. RDs and LCEs Indorsement
gunian 4. Invitation from the Host Country/Sponsoring
5. Local Government De- agencys
partment Heads 5. Affidavit of No Pending Administrative or
6. Local Government Offi- Criminal Case
cials 6. Clearance from Money and Property Ac-
7. Local Government Ap- countability
pointive Personnel 7. OIC Designation from requesting LCE/VM/
8. Local Government Em- VG
ployees 8. DTI Indorsement for Trade and Investment
purposes
9. Benefits derived from the trip
For Personal Travel:

1. Approved Leave of Absence
2. Same as the Official Business requirements
except:
a. Invitation from Donor Country/
Sponsoring Agency
b. Indorsement from the DTI Central or
Regional Office if the travel is for
Trade and Investment.
SIGNATORY TYPE OF TRAVEL
Study and non-study trip and leave of absence of provincial governors, mayors of HUCs and ICCs Other elective local officials and Department Heads
SILG
when the personal trip extends to more than 3 calendar months all Local Government officials and employees when the trip involves the use of public funds
Provincial Vice Governors, Mayors of municipalities and Component Cities, City and Municipal Vice Mayors, Members of the Sanggunian and Local Govern-
USLG
ment Department Heads Nature of travel: Study and Non-Study Trip Funds: No government funds
Director, BLGS Local Government appointive personnel except Department Heads Nature of Travel: Study and Non Study Trip Funds: No government funds
Regional Director Barangay Elective and appointive officials and employees Nature of Travel: Study and Non Study Trip Funds: No government funds
BLGS
Frontline Service
LEAVE OF ABSENCE
RESPONSIBLE
PERSON
2. Application for 1. Provincial Governors 1. Application for leave of absence of the Personal Director/ 10 mins 1. Application for Leave of Absence
Leave Of Ab- 2. City Mayors of Highly Governor shall be forwarded to DILG Regional Director 2. Affidavit of No Pending Case
sence Urbanize Cities (HUC) Provincial Director for endorsement to BLGS 3. Clearance from Money and Property
and Independent Com- the DILG Regional Director (RD). The Within the Accountability
ponent Cities (ICC) Regional Director (RD) shall forward day upon 4. Medical Certificate, if leave of ab-
3. Local Government the same to the DILG Central Office for receipt sence (sick leave) is within the coun-
Official final evaluation. BLGS upon receipt try
shall prepare the endorsement to the
SILG for signature
2. Application for leave of absence of City City Director 10 mins
Mayors of Highly Urbanized City (HUC) BLGS
and Independent Component Cities
(ICC) shall be forwarded to the DILG
City Director for endorsement to the
DILG Regional Director. The RD shall
forward the same to the DILG Central
Office for final evaluation. BLGS will
prepare the endorsement to the Office
of the President duly signed by the
SILG, for signature
3. Application for leave of absence ex- MLGOO/CLGOO City/ 10 mins
ceeding three months shall be for- Provincial/Regional
warded to DILG MLGOO/CLGOO or Director
City Director, and Provincial Director,
for endorsement to DILG RD. The RD
shall forward the same to the DILG
Central Office for final Evaluation.
BLGS shall prepare the endorsement to
the SILG for signature
NOTE:
Approval of the Leave of Absence of the Governors and the City Mayors of Highly Urbanized Cities (HUC) and Independent Component Cities (ICC)
shall be approved by the President pursuant to section 47 (a) (1) of the Local Government Code. However, the Authority to act on leave of absence has
been delegated to the Secretary of the Interior and Local Government in behalf of the President pursuant to Presidential Administrative Order No. 267,
s. 1992.
Department of the In- 14

terior and Lo- : Bureau of Local Government Supervision cal
BLGS
Frontline Service
NOMINATION TO THE VACANT POSITION OF SANGGUNIAN MEMBER/S

RESPONSIBLE
PERSON
3. Application for 1. Nominees to the vacant A. Recommendation for appointment National Chairman of Within the Administrative Requirement:
request of in- position as Sanggunian shall be effected through nomination the Political Party Con- day upon 1. Nomination of the nominee from the
dorsement of Member/s duly signed by the highest official of the cerned receipt highest official of the political party
nomination for political party concerned; concerned
appointment to B. Initial evaluation and endorsement by - do - 2. Certificate of party membership of the
Sangguniang- the DILG Regional Office; nominee, duly signed by the highest
Panlalawigan/ C. Final evaluation and processing by the DILG Regional Office - do - official of the Political Party where the
Panglunsod BLGS; nominee belongs
(HUC/ICC) va- 3. Personal Data Sheet (Civil Service
cancies pursuant CONDITION A. Form No. 212, Revised 2005) of the
to section 45 of Favorable endorsement by the OUSLG/ Division Concerned - do - nominee
Local Govern- OSEC to the Office of the President of
ment Code the appointment in the Sangguniang Documentary Requirements:
Panlalawigan;Sangguniang Panglung- 1. Certificate of party membership of the
sod of Highly Urbanized Cities; and the one who caused the vacancy, duly
Sangguniang Bayan of the Component signed by the highest official of the
Municipalities of Metropolitan Manila; political party concerned
2. Certificate of candidacy of the one
Provided that the documents are com- - do - who caused the vacancy as certified
plete, in order and certified by the by the COMELEC.
DILG Regional Director; 3. Certification from the DILG Regional
The Governor will issue the appoint- - do - Director as to authenticity of the
ment in Sangguniang Panglungsod of document submitted in support of the
Component Cities and the Sang- nomination pursuant to section 3 and
guniang Bayan, provided that the docu- 4 of the office of the President Memo-
ments are complete and in order; randum Circular No. 126, dated De-
cember6, 2006. (This requirement
CONDITION B Division Concerned applies to appointments to be for-
Documents are incomplete, communi- - do - warded to the office of the president).
cation sent to concerned party/ies for
completion;
D. Approval and issuance of Appointment/ Office of the President - do -

s by the Office of the President;
E. Office of the Presidents transmittal to - do - - do -
DILG or LGU concerned; and
F. Release/Mailing of DILG Records Sec- BLGS - do -
tion to LGU concerned

terior and Lo- : Bureau of Local Government Supervision cal
BLGS
Frontline Service
ISSUANCE OF MEMORANDUM CIRCULARS (MCs)

RESPONSIBLE
PERSON
4. Clearance in the 1. League of LGUs 1. Receiving/Recording of document 1. BLGS Records 5 mins 1. Letter request addressed to SILG
conduct of ac- League of Provinces (LPP) by BLGS Division Concerned Officer through BLGS Director at least 1 month
tivities Nation- 2. BLGS Division concerned evalu- 2. League Assis- Within the day prior to the conduct of activity and with
wide, requesting League of Cities (LCP) ates, processes and prepares tance Division the ff. information:
participation of League of Municipalities (LMP) draft issuance/MC (LEAD) a. Activity to be conducted
Local Govern- Vice Governors League (VGLP) 3. BLGS Director approves draft 3. League Assis- Within a day or b. Exact Date and Venue of the activity
ment officials issuance tance Division two c. Objective
and Employees Provincial Board Member (LEAD) d. Contact person/s
League (PBMLP) 4. BLGS Director recommends draft 4. (LEAD)/Office Within the day e. Contact number/s
Vice Mayors League (VLMP) issuance/MC for SILGs approval of the Under- upon receipt 2. Activity Design with daily flow of activities
Philippine Councilors League secretary for 3. Justification as to the immediate and
(PCL) Local Govern- direct benefit to Local Government par-
ment (USLG)/ ticipants
National Movement of Young Office of the 4. Certificate of Registration with the SEC
Legislators (NMYL) Secretary or other National Government Agencies
Lady Local Legislator League (OSEC) empowered by Law or Public Policy to
(4L) 5. SILG sign the proposed issuance/ 5. Office of the Within the day accredit or registered organizations
Metro Manila Philippine Council- MC and send back to BLGS Secretary upon receipt 5. Company or Association Profile in indi-
ors League (MMPCL) (OSEC) cating its objectives, programs, list of
6. BLGS forwards the signed MC to 6. League Assis- upon receipt officer and their bio-data
Lady Municipal Mayors League Records Section for recording, tance Division once signed 6. Resume of Resource Person/s
of the Philippines (LMMAP) numbering and dissemination (LEAD) 7. Post activity report
League of Local Planning and 7. Records section released DILG 7. Central Re- within the day
Development Coordinators Issuance/MC to requesting party cords
(LLPDCPI)
Philippine International Sister-
hood and Twinning Association
of the Philippines (PHISTA)
2. Elective Local Officials
3. Non-Government Organization
(NGO)
4. Peoples Organizations (POs)
5. General Public
NBOO
Frontline Service
NATIONAL BARANGAY OPERATIONS OFFICE

1. Administration/Processing of Death Benefit Claims of the beneficiaries of Barangay Officials
2. Issuance of Certification as to the Legal Existence of a Barangay
3. Issuance of Authority on the Conduct of Nationwide Activities
4. Issuance of Memorandum Circular/ Policies endorsing nationwide activities, Programs, Project and Activities
5. Issuance of Certification to Barangay Officials whether elected or appointed
6. Provision of data (Facts and figures) on Barangays and Barangay Officials
7. Response to queries relative to Barangay Matters/Affairs

terior and Lo- : National Barangay Operations Office cal
NBOO
Frontline Service
ADMINISTRATION/PROCESSING OF DEATH BENEFIT CLAIMS
OF THE BENEFICIARIES OF BARANGAY OFFICIALS
RESPONSIBLE
PERSON
1. Administration/ Beneficiaries of Deceased 1. Record Sections Receiving/recording of 1. Records Officer 10 working 1. Letter request from the Regional Office
Processing of Barangay Officials documents Days includ- submitting the unpaid death benefit
Death Benefit 2. NBOO Directors instruction to the Division 2. Director, NBOO ing review/ claims of decreased Barangay officials
Claims of concerned validation for funding allocation from Department
Barangay Offi- 3. Research and Project Development Divi- 3. Div. Staff Con- from Re- of Budget Management (DBM)
cials sion (RPDD) evaluates, reviews the re- cerned gional/Field
quest by validating/crosschecking of the Offices/
names of deceased Barangay officials COMELEC
against the master list and consoli-
4. Consolidates and transmits the list of 4. Div. Staff Con- dation of
unpaid death benefit claims and summary cerned data
of funding request to FMS for funding
allocation from DBM.
5. Dir./Asst. Dir. Signs indorsement to Fi- 5. J. Castaneda/Asst.
nance Management Service Dir. E. Fernandez
NOTE:
The Requirement for processing of death benefit claims shall be submitted to DILG HUC/ICC/CC/ Municipal Office
Interior and : National Barangay Operations Office Local
NBOO
Frontline Service
ISSUANCE OF CERTIFICATION AS TO THE LEGAL EXISTENCE OF A BARANGAY
RESPONSIBLE
PERSON
2. Issuance of 1. Barangay officials 1. Client submits letter to records section 1. Receiving Clerk IF DATA IS AVAILABLE
Certification as 2. Non-Government Or- with identification card 1. Letter Request
to the Legal ganization (NGO) 2. Office of the Director (OD) forwards letter 2. Director, NBOO 2. Identification Card
existence of a request to Research and Project Devel-
Barangay opment Division (RPDD) IF DATA IS NOT AVAILABLE
3. Research and Project Development Divi- 3. Div. Staff Concerned 1. Letter Request
sion (RPDD) evaluates, reviews the 2. Identification Card
requested data by extracting from the
databank
IF DATA IS AVAILABLE
Staff extracts data from databank and Div. Staff Concerned 15 - 20 min-
prepares the certification requested for utes if data
signature of Director/Asst. Director is available
IF DATA IS NOT AVAILABLE

5 minutes if
Advise the client to secure legal docu- Div. Staff Concerned data is not
ments from COMELEC available
NBOO
Frontline Service
ISSUANCE OF AUTHORITY ON THE CONDUCT OF

NATIONWIDE ACTIVITIES
RESPONSIBLE
PERSON
3. Issuance of 1. Liga ng mga Barangay 1. Receiving/Recording of docu- 1. NBOO Records 2 mins 1. Letter request addressed to Secretary
Authority on the 2. Sanggunian Kabataan ments by the Office of the Direc- Officer through NBOO Director at least 1
conduct of na- National Government tor 3 mins if Dir. Is month prior to the conduct of the activ-
tionwide activi- Agencies (NGAs)/ Non- 2. NBOO Directors instruction to 2. Tess Amparo around ity with the ff. information:
ties Government Organiza- the NBOO Central Receiving and/ or OD staff Description of the program
tion 3. NBOO Division Concerned, re- 3. G. Santos/W.
ceives, records, evaluates, re- Sara- Activity to be conducted
views, process and prepares SKNF,NAPC Objective/s of the program
draft issuance/MCs YSS R. Zafar- Exact date and venue of the activ-
alla, Jr - LNB ity
4. NBOO Director/Asst. Director 4. Office of the 2 days if simple
approves draft issuance/MC Director with complete Contact person/s
requirements 5 Contact number/s
days if complex 2. Program of Activities
5. NBOO Director/Asst. Director W/in the day upon 3. Activity Design/ Concept paper
recommends draft issuance/MC 5. Office of the submission by the 4. Accreditation / Security and Exchange
for approval Director final draft Commission Registration for NGOs
6. SILG signs the proposed issu- W/in the day upon and Private Organization
ance/MC and send back to submission by the
NBOO 6. Office of the final draft
7. NBOO forwards the signed MC Secretary
to Records Section for recording,
numbering and dissemination
8. Records Section release DILG 7. Office of the W/in the day
MC/issuance to the requesting Director upon the receipt
party of signed MC
from OSEC
8. Central Records

terior and Lo- : National Barangay Operations Office cal
NBOO
Frontline Service
ISSUANCE OF MEMORANDUM CIRCULARS (MCs) /POLICIES ENDORSING

NATIONWIDE ACTIVITIES, PROGRAMS, PROJECT AND ACTIVITIES
RESPONSIBLE
PERSON
4. Issuance of National Government Agen- 1. Receiving/Recording of documents 1. NBOO Records 2 mins. 1. Letter request addressed to SILG
Memorandum cies (NGAs) by the Office of the Director Officer through NBOO Director at least 1
Circular (MC) 2. NBOO Directors instruction to the 2. OD staff 5 mins. If Dir/ month prior to the conduct of the activ-
and Policies Local Government Unit NBOO Central Receiving 3. AD are in the ity with the ff. information:
endorsing nation- League (LGUs) 3. NBOO Division Concerned, receives, 3. Div. Concerned Office Description of the program
wide programs, records, evaluates, reviews, process Staff
project and ac- Provincial Offices (Pos) and prepares draft issuance/MCs Activity to be conducted
tivities by other Non-Government Organiza- 4. NBOO Director/Asst. Director ap- 4. Office of the Direc- Objective/s of the program
NGAs, NGOs, tions (NGOs) proves draft issuance/MC tor (OD) Exact date and venue of the activ-
Pos, and LGUs 5. NBOO Director/Asst. Director recom- 5. Office of the Direc- ity
mends proposed issuance/MC for tor (OD) 5 days if the
approval requirements Contact person/s
6. SILG signs the proposed issuance/ 6. Office of the are complete Contact number/s
MC and send back to NBOO Secretary 2. Activity Design
(OSEC) 3. Program of Activities
7. NBOO forwards signed MC to Re- 7. Office of the 4. Activity Design/ Concept paper
cords Section for recording, number- Director (OD) w/in the day 5. Accreditation / SEC Registration for
ing and dissemination upon receipt of NGOs
the final draft
from Div. con-
cerned
8. Records Section release DILG MC/ 8. Central Records
issuance to the requesting party Immediately
upon receipt of
MC Signed by
SILG/USLG
NBOO
Frontline Service
ISSUANCE OF CERTIFICATION WHETHER BARANGAY OFFICIAL IS ELECTED OR APPOINTED
RESPONSIBLE
PERSON
5. Issuance of Barangay Official 1. Client submits letter to records section 1. NBOO Receiving clerk 2 mins IF DATA IS AVAILABLE
Certification with identification card 1. Letter Request
whether a Baran- Government and Non- 2. Office of the Director (OD) forwards letter 2. OD Staff Concerned 2 mins 2. Identification Card
gay Official is Government Organization request to Research and Project Develop-
elected or ap- ment Division (RPDD) for staff action IF DATA IS NOT AVAILABLE
pointed. 3. Research and Project Development Divi- 3. Div. Staff Concerned 1 min 1. Letter request
sion (RPDD) evaluates, review the re- 2. Identification card
a. Application of quested data by extracting from the data- 3. Advice the client to se-
Civil Service bank cure the ff:
Commission Oath of Office
(CSC) eligibility IF DATA IS AVAILABLE
Appointment paper
and scholarships Staff extracts data from databank and 2
b. Availment of prepares the certification requested Div. Staff Concerned mins Certification from
hospitalization Local COMELEC
RPDD staff transmits certification to
benefits
Office of the Director (OD) for signature Certification from
c. Authentication as Mayor countersigned
required by for- RPDD staff transmits/releases data to by MLGOO
eign embassies client
or consular of- 4. Client signs logbook upon receipt of cer-
fices tificate
d. Verification of
name relative to IF DATA IS NOT AVAILABLE:
loan application, Advice the client to secure the required Div. Staff Concerned 2
cases filed with documents (oath of Office/Appointment
the ombudsman mins
Paper, Certification from Local COME-
e. Application of LEC and Certification from Mayor coun-
firearms license tersigned by MLGOO to support the
request.
NOTE:
Advice the client to secure the required documents (Oath of Office/Appointment Paper, Certification from Local COMELEC and Certification from Mayor Countersigned by MLGOO to
support the request
NBOO
Frontline Service
PROVISION OF DATA (FACTS AND FIGURES)

ON BARANGAYS AND BARANGAY OFFICIALS
RESPONSIBLE
PERSON
6. Provision of 1. National Government 1. Client submits letter to record section 1. NBOO Receiving clerk 5 mins IF DATA IS AVAILABLE
data on Baran- Agencies (NGAs) with identification card 1. Letter Request
gay and Baran- 2. Senate 2. Office of the Director (OD) forwards letter 2. OD Staff Concerned 2. Identification Card
gay officials 3. Local Government request to research and project develop-
Units (LGUs) ment div. (RPDD)
4. Non-Government Or- 3. Research and Project development div. 3. Div. Staff Concerned
ganizations (NGOs) (RPDD) evaluates/receives the re-
5. General Public quested data by extracting from the data-
6. House of Representa- bank
tive (HR)
IF DATA IS AVAILABLE:
Staff extract data from databank and
copy the data in Compact Disk (CD)/ Div. Staff Concerned 10 mins
Universal Serial Bus (USB)/Diskette
Research and Project Development
Div. (RPDD) staff transmits releases
data to client
Client signs logbook upon receipt of
data
IF DATA IS NOT AVAILABLE:

Refer client to other agency concerned Div. Staff Concerned
NBOO
Frontline Service
RESPONSE TO QUERIES RELATIVE TO BARANGAY MATTERS/AFFAIRS
RESPONSIBLE
PERSON
7. Response to 1. Barangay Officials 1. Receiving/Recording of documents by 1. Receiving 5 mins 1. Letter of inquiry addressed to SILG
queries relative 2. Non-Government Or- NBOO Central Receiving: Clerk through NBOO Director
to Barangay ganization (NGOs) 2. NBOO Directors instruction to the Divi- 2. Office of the
Matters/Affairs 3. Office of the Secretary sion concerned: Director Staff
(OSEC) 3. NBOO Division Chief/Asst. Div. Chief 3. Division 4hrs and 25
4. National Government concerned instruct Section Chief for concerned mins-simple
Agencies (NGA) appropriate action: query commu-
5. Sangguniang nication
Kabataan (SK) 4. Section Chief reviews, evaluates and
6. General Public forwards to concerned staff: 5-8 Working
5. Concerned Staff evaluates, process Days if needs
and prepares draft reply on queries and research/study
submit to Director/Assistant Director for communication
signature:
6. Released signed action/document to 6. Office of the
Central Record Section or transmit the Director
same to Office of the Secretary/Office Receiving
of the Undersecretary for Local Govern- Clerk
ment if the documents are for signature
of said officials:
BLGD
Frontline Service
BUREAU OF LOCAL GOVERNMENT DEVELOPMENT

1. Issuance of Memorandum Circular (MCs)/Policies endorsing nationwide programs, projects, and activities, conduct of confer-
ence, seminars.
2. Provision of Technical Assistance on related Project-based request.
3. Response to queries relative to BLGD programs, project and other matters
Interior and : Bureau of Local Government Development Local
BLGD
Frontline Service
ISSUANCE OF MEMORANDUM CIRCULARS (MCs)/POLICIES ENDORSING

NATIONWIDE PROGRAMS,PROJECTS AND ACTIVITIES, etc..
RESPONSIBLE
PERSON
1. Issuance of 1. National Govern- 1. Receives request letter/document 1. Office of the Director 15 mins 1. Letter request addressed to
Memorandum ment Agencies receiving clerk SILG through BLGD Director
Circular (MC)/ (NGA) 2. Forwards request letter/documents 2. Office of the Director at least 1 Month prior to the
5 mins
Policies en- 2. Local Government receiving clerk conduct of the activity or issu-
dorsing nation- Units (LGU) 3. Refer request/letter/document to 3. Director/Asst. Director 30 mins ance of the policies with rele-
wide programs, 3. Provincial Office concerned division vant, necessary and pertinent
project and (PO) 4. Assigns request/letter/documents to 4. Division Chief 15 mins information, such as
activities, con- 4. Non-Government concerned Division Staff Description of the program
duct of confer- Organization 5. Draft appropriate action/ 5. Section Chief/
ence, seminars, (NGO) Memorandum Circular and submit Concerned staff Within 3 days Objective of the program
etc.. 5. General Public to Division Chief Exact Date and Venue of
Memorandum 6. Review draft action/Memorandum 6. Division Chief With 1 day the activity
Circular (MC) Circular and submit to Dir./Asst. Di- Contact person/s
rector for approval
Policies endors- 7. Transmits actions Draft Memoran- 7. Office of the Director/ 15 mins Contact number/s
ing nationwide dum Circular to ASEC/USEC/SILG/ Division staff 2. Program of Activity
programs, pro- for signature 3. Activity Design/Concept paper,
ject and activities 8. ASEC/USEC/SILG send back action/ 8. Office of the Secre- as the case maybe
by other Non- OSEC/ASEC
signed Memorandum Circular (MC) tary
Government to BLGD
Agencies (NGA), 9. Forward signed action/MC to Central 9. Office of the Director/ 15 mins
Non- Records Section for releasing. Division Staff
Government
Organization
(NGO), DO, and
Local Govern-
ment Units
(LGU)
BLGD
Frontline Service
PROVISION OF TECHNICAL ASSISTANCE FOR

PROJECT-BASED REQUEST
RESPONSIBLE
PERSON
2. Provision of 1. Local Government Unit 1. Receives request letter/document 1. Office of the Direc- 15 mins 1. Letter request addressed to SILG
Technical Assis- (LGU) tor (OD) receiving through BLGD Director and/or Re-
tance on related 2. Local Chief Executive clerk gional Director at least 1 Month prior
15 mins
Project- based (LCE) 2. Forwards request letter/documents 2. Office of the Di- to the conduct of the activity with the
request , e.g.: 3. National Government rector (OD) re- ff:
Training/Technical Agencies (NGA) ceiving clerk A. Activity to be conducted
inputs on: 4. Non-Government Or- 30 mins B. Exact date and venue of the activity
Data collection, ganization (NGO) 3. Refer request/letter/document to con- 3, Director/Asst. Di- C. Contact person/s
processing, sys- 5. Provincial Office (PO) cerned division rector D. Contact number/s
6. General Public 4. Assigns request/letter/documents to 4. Division Chief 15 mins
tem installation
and operations. concerned Division Staff
5. Draft appropriate action and submit to 5. Division Chief/staff
Documentation/ Division Chief
replication of a. 4 days
a. Assessment of requirement for Technical A. Division Chief/staff
best practices Assistance (TA) (fund requirement, staff
Development availability, schedule of Technical Assis-
planning. tance (TA) request b. 5 days
Clustering/ local b. Preparation of Technical Assistance
enterprise mgt (TA)
improvement.
(RPS, CDP, 6. Approval of Travel Order/ Voucher/ 6. Director/Asst. Di- 1 day
MDG Localiza- TEVs rector
tion/CBMS, 7. Forward notice to concerned Regional 7. Division staff
1 day
OCOV, GO- Office (RO) for coordination with the
FAR, E-Log, requesting party.
GAD, LEEMI/
LED,
LEPM,SWM,
BSRP, )
BLGD
Frontline Service
RESPONSE TO QUERIES RELATIVE TO BUREAU OF LOCAL GOVERNMENT DEVELOPMENT

PROGRAMS, PROJECT AND OTHER MATTERS
RESPONSIBLE
PERSON
3. Response to 1. Local Government 1. Receives request/letter/documents 1. Office of the Direc- 15 mins Letter request addressed to
queries relative Units (LGU) tor receiving clerk SILG and/or Regional Offices,
to BLGD pro- 2. Local Chief Executive through BLGD Director with
15 mins
grams, projects (LCE) 2. Forwards request letter/documents 2. Office of the Direc- relevant, necessary and perti-
and other mat- 3. National Government tor receiving clerk nent information.
ters Agencies (NGA)
4. Provincial Office (PO) 3. Refer request/letter/document to con- 3. Director/Asst. Di- 30 mins
5. Non-Government Or- cerned division rector
15 mins
ganization (NGO) 4. Assigns request/letter/documents to 4. Division Chief
6. General Public concerned Division
5. Draft appropriate action/and submission 5. Office of the Direc- 30 mins
to Division Chief tor/Division staff
A. Reply to queries and/or acknowl-
edgement, etc.
6. Review draft action and submission to 6. Division chief 30 mins
Director/Asst. Director for signature
7. Released signed action/document to 7. Office of the Direc- 15 mins
Central Record Section or Transmit the tor/ Division staff
same to ASEC/USEC/SILG, if the docu-
ments are for signature of said officials.
8. Forward signed documents to Central 8. Office of the Direc- 15 mins
Record Section for releasing tor/Division Staff
OPDS
Frontline Service
OFFICE OF PROJECT DEVELOPMENT SERVICE

1. Processing of request for financial assistance for proposed project
2. Provision of technical assistance to project-qualified LGUs under MBUSSP and MDG fund
3. Queries on OPDS projects and other matters.
4. Provision of Technical Assistance for Mindanao Basic Urban Service Sector Project
5. Technical Assistance on Water Supply and Sanitation Program Management Office
6. Rural Roads Development Policy Framework (RRDF)-Special Local Road Fund (SLRF) request for funding
7. Rural Roads Development Policy Framework (RRDPF)-Special Local Road Fund (SLRF) processing of program of works modification
Interior and : Office of Project Development Service Local
OPDS
Frontline Service
REQUEST FOR FINANCIAL ASSISTANCE FOR

PROPOSED PROJECT
RESPONSIBLE
PERSON
1. Processing of 1. Local Government Unit 1. IF PROPOSED PROJECT IS UNDER Letter-request from any of the client
request for (LGU) OPDS COVERAGE: submitted directly or endorsed by 3rd
financial assis- 2. Local Chief Executive A. refer and introduce client to the ap- 1.a. LGOO IV/V party
5 mins
tance for pro- (LCE) propriate Project Management Of-
posed project 3. Elective Officials fice (PMO)/OPDS Project Team 1.b. Project Manager/
4. National Government B. Brief client on project being imple- Project team 60 mins
Agency (NGA) mented by OPDS including the eligi- Member
5. Non-Government Or- bility requirements, i. e.:
ganization (NGO) Letter of intent
6. Provincial Office (PO)
7. General Public SB resolution
Net Borrowing Capacity
Executive order for the creation
of a Project Implementation
Unit (PIU)
Feasibility Study
C. Provide client with brochure/ flyer 1.c. LGOO IV/V
and other IEC materials 5 mins
2. If proposed project is not under OPDS

coverage:
A. refer client to appropriate unit in the 2.a. LGOO IV/V
department 10 mins
3. For those covered by other NGAs:

A. Prepare indorsement/letter for 3.a. LGOO IV/V
signature 20 mins
OPDS
Frontline Service
PROVISION OF TECHNICAL ASSISTANCE TO PROJECT-QUALIFIED LOCAL GOVERNMENT UNITS

UNDER MINDANAO BASIC URBAN SERVICE SECTION(MBUSSP) PROJECT AND MDG FUND
RESPONSIBLE
PERSON
2. Processing of 1. Local Chief Executive 1. For LGUs interested to avail of financ- Letter-request from any of the client
Request for (LCEs and other elec- ing: submitted directly or endorsed by 3rd
financial assis- tive officials A. OPDS evaluates compliance of Project Team Manager party
tance for pro- 2. Local functionaries LGUs to eligibility requirements
posed project B. Conducts field validation and base- Project Team Manager
line data generation
C. Conducts project preparation train- Project Team Manager
ings and workshops
D. Conduct follow-thru Technical assis- Project Team Manager
tance and direct coaching on PP/FS
E. Review and endorse FS/PP to fi- Project Team Manager
nancing agency
F. Prepare indorsement letter Project Team Manager
2. If LGU sub-project is approved:

A. Conduct trainings and follow-through Project Team Manager
Technical Assistance on:
Procurement
Sub-project implementation
Management and Monitoring/
Evaluation
Sub-project Operation and Main-
tenance
LGU development of sub-project
completion report (SPCR)
NOTE:
Details of approximate timeframe for sub-project evaluation and approval under Mindanao Basic Urban Service Section Project (MBUSSP) is presented
in the subsequent Mindanao Basic Urban Service Section Project (MBUSSP) matrix MDG funds also follow the same procedures. Refer to page
Training events are schedule based on completion of milestone activity/ies; normally events are spread over a one-year period from approval of sub-loan
agreement
OPDS
Frontline Service
OFFICE OF PROJECT DEVELOPMENT SERVICE (OPDS)

RESPONSE TO QUERIES
RESPONSIBLE
PERSON
3. Queries on 1. Local Chief Executive 1. Brief client on OPDS projects being im- LGOO IV/LGOO V 15 mins None
OPDS projects (LCEs) planted
and other mat- 2. Local Officials 2. Provide client with flyers/brochure and
ters 3. General Public other IEC materials on OPDS projects LGOO IV/ LGOO V
5 mins
OPDS
Frontline Service
TECHNICAL ASSISTANCE FOR MINDANAO BASIC URBAN SERVICE SECTOR PROJECT
RESPONSIBLE
PERSON
4. Provision of 1. Local Government Unit 1. Application for Technical Assistance 1. LCE and SB/SP 3 cd 1. Accomplished letter of Intent (LOI) with
technical assis- (LGU) and access to Project Financing corresponding SP/SB Resolution
tance for 2. Local Chief Executive 2. Review and Approval of Application 2. AIP, LDIP and Net Borrowing Capacity
10 cd
MBUSSP (LCE) 2. MBUSSP-PDO as certified by DOF/LBP
3. Execution of Agreement/Covenant for 3. DILG Sec./ 5 cd 3. Signing of Sub-project Agreement
Technical Assistance Usec., LCE, SP/ (SPA) by Local Chief Executive (LCE)
SB 3 cd and supported by SP/SB Resolution
4. Creation of a Project Implementation 4. LCE, SP/SB 4. Issuance of Executive Order establish-
Unit (PIU) ing the PIU for MBUSSP
5. Conduct of Field validation and baseline 5. PDO-PIU 10 cd 5. Access to LGUs documents and pro-
data generation ject area/other stakeholders
6. (A.) Training Workshop on Preparation 6. PDO/DILG Re- A. 6 cd 6. PIU members attendance and project
of Feasibility Study (FS)/ Project Pro- gional PDMU related documents
B. 60 cd
posal (PP) 7. PP-FS/Subproject Appraisal Report
(B). Drafting of FS/PP (SPAR)
7. Support of SLA funding 7. PDO-PIU/GFI/ 60 cd 8. PIU participation and submission of
MDFO training/W.S Outputs
8. Conduct formal training and follow 8. PDO/DILG Re-
Approximate 60
through Technical Assistance (TA) and gional PDMU
Direct Coaching cd
NATURE OF TECHNICAL ASSISTANCE

The Technical Assistance is geared toward the enhancement of the LGUs capability in terms of Project preparation/Design Framework to enable these LGUs to access Infra Funding
Support from GFIS.
OPDS
Frontline Service
TECHNICAL ASSISTANCE ON WATER SUPPLY AND SANITATION

PROGRAM MANAGEMENT OFFICE
RESPONSIBLE
PERSON
5. Provision of 1. Local Government Unit 1. Evaluate/ review the letter request to Head, Institutional 1 hr Letter of request indicating, among others,
demand driven (LGU) determine PMOs staff availability Division the type of training requested and the
capacity building 2. Local Chief Executive proposed schedule
1 day
programs on (LCE) 2. Prepare training design on the proposed Head, Institutional
operation and 3. Water Service Provider training Division Resources (Funds, manpower, etc..)
management of (WSP)
water supply 4. National Government 3. Review and recommend training de- Project Manager 1 day List of Participants
system Agencies (NGA) sign for implementation
5. Non-Government Or- 4. Approve training design for implemen- OPDS Director
ganization (NGO) tation
6. Provincial Office (PO)
7. General Public 5. Implement the training program Selected Resource 3-5 days
8. Water Users Associa- Person of WSSPM/
tion OPDS
NOTE:
Orientation and enhancement Local Government Unit on the development and management of water and sanitation facilities
OPDS
Frontline Service
RURAL ROADS DEVELOPMENT POLICY FRAMEWORK (RRDF) AND

SPECIAL LOCAL ROAD (SLRF) REQUEST FOR FUNDING
RESPONSIBLE
PERSON
6. Processing of 1. Local Government Unit 1. The Receiving Section will receive and Administrative staff 20 mins. Logbook of incoming communication
request for fund- (LGU) records the request and forwards to
ing 2. Local Chief Executive the Assistant Project Manager
60 mins
(LCE) 2. APM evaluates, makes coordination Assistant Project Man-
3. National Government and recommendation for appropriate ager SLRF Guidelines/Database of Local
Agencies (NGA) action to concerned staff Roads/Monitoring Report
4. Non-Government Or- 3. Concerned personnel will make the Data Base Specialist 1 day
ganization (NGO) appropriate action/s required/ draft Technical Staff
5. Provincial Office (PO) response and forward to PM for re- Database of Local Roads/Guideslines for
6. Walk-in Clients view. Final draft will be forwarded to SLRF implementation/MVUC Law/IRR and
7. General public OPDS for signature of the Director/ RB Operation Manual
referral to higher authorities 20 mins
4. Dispatch the signed communication/ Administrative Staff
respond to concerned office/person or
thru Records Section Logbook of Outgoing communication
NOTE:
The Rural Roads Development Policy Framework (RRDPF) Special Local Road Fund (SLRF) office handles the monitoring of the LGU funded project by SLRF under RA 8794
OPDS
Frontline Service
RURAL ROADS DEVELOPMENT POLICY FRAMEWORK AND

SPECIAL LOCAL ROAD FUND WORK MODIFICATION
RESPONSIBLE
PERSON
7. Processing of 1. Local Government Unit 1. The Receiving Section receives and Administrative Staff 20 mins Logbook of incoming IPW/ Routing Slip
program of (LGU) records the IPW and forwards to the
works. Modifica- 2. Local Chief Executive Data Base Section
tion/s (LCE)
3. \Non-Government 2. The concerned Database Specialist will Database Specialist 30 mins Database of Local Roads
Agencies (NGA) check the proposed road section/s if
4. Non-Government Or- included in the inventory of local roads
ganization (NGO) of the LGU and forward to the APM for
5. Provincial Office (PO) numbering and further checking
6. Walk-in Clients
7. General public 3. The APM will number the IPW and Assistant Project Man- 30 mins Previously approved list of LGCU projects/
check if the proposed road section/s are ager Logbook of IPW/s for processing
previously funded and forward to the
Technical evaluation
4. The concerned Technical Staff will Technical Staff 120 mins Road Board Operations Manual/SLRF
make technical evaluation and recom- Guidelines/Various related DPWH-Dos/
mendation on the proposed project and Routing Slip
forward the reviewed IPWs to the PM.
30 mins
5. The PM will further evaluate the re- Project Manager Accomplished Evaluation Slip
viewed IPW and determine if can be
included in the consolidation and recom-
mend for funding by the RB or will be
pending for compliance of additional/
other requirements
6. The evaluated IPW will be included in Monitoring Staff 30 mins Eligible IPW/s/SLRF Matrix of Annual Allo-
the consolidation cation
7. Consolidated list of Project forwarded to OPDS Director Consolidated list of LGU Projects/
1 day
OPDS Director for signature and trans- Administrative Staff Compilation of IPWs as attachment to the
mittal to the Road Board/DPWH-Road list
Program Office
Department of the Inte- 36

rior and Local : Office of Project Development Service Govern-
O.P.A
Frontline Service
OFFICE OF PUBLIC AFFAIRS

Office of the Director # 925-04-49/51
1. Public Assistance Service
2. Issuance of Press Releases
3. Request for Message
4. Response to Queries about the Department in general and other matters
Interior and : Office of Public Affairs Local
OPA
Frontline Service
PUBLIC ASSISTANCE SERVICE
RESPONSIBLE
PERSON
1. Public assistance Walk-in clients 1. Receiving/ Recording of complaints/ Public Assistance 2 mins Letter Request from the client and
service at the requests/queries filed by walk-in Action Officer other pertinent documents needed
lobby of the De- clients (PAAO) at the Front
Depends upon the mag-
partment 2. Analyzing complaints/queries/ re- Desk/C.V. Mon-
quests filed by the client tances/M.T. Vergara/ nitude of assistance
R. Ortiz needed
3. Referring the complaints/ requests/ 15 mins. If it is within the

queries to concerned offices in the Department, if indorse-
Department for action or indorsing ment needs the signa-
to agencies concerned, those which
ture of the Secretary the
need immediate action
client will be asked to
comeback for the signed
letter
4. Following-up/monitoring the status of 5 mins.

complaint/requests or queries
5. Providing feedback to client on the 15-20 mins.
status of complaint and at the same
time encouraging client to give
feedback on the quality of service
rendered by concerned office
OPA
Frontline Service
ISSUANCE OF PRESS RELEASES
RESPONSIBLE
PERSON
2. Issuance of The Media 1. Supervisor evaluating materials for 1. Chief Information 20 mins Pertinent materials needed to write
Press Re- news worthiness and possible sto- Officer press release
leases ries
2. Information Officer (IO) drafting 2. Information Offi- 1 hour

news stories, features cer (IO)
3. Information Officer (IO) forwarding 3. Chief Information

30 mins.
story to Chief Information officer for Officer (IO)/
editing/reviewing Information Offi-
cer (IO)
4. Information Officer (IO) finalizing 4. Director OPA /

30 mins.
story in PR form and forwarding it to Chief Information
OPA Director for Approval Officer (IO)/
Information Offi-
cer (IO)
30 mins.
5. Office of the Director forwarding 5. Executive Assis-
Press Releases to the Office of the tant, Office of the
Assistant Secretary Public Affairs Director
(ASEC) for clearance
6. Office of ASEC returning Press 6. Office of Assis-

release to OPA for media release tant Secretary for
Public Affairs
7. Media Coordinator releasing Press 7. Media Coordina-

Release to Print, TV and broadcast tor
media through e-mail
8. Information Officer monitoring PR 8. Information Offi-

published in newspapers or aired cers
over radio or TV
OPA
Frontline Service
REQUEST FOR MESSAGE
RESPONSIBLE
PERSON
3. Request for LGUs/ General Public 1. Clerk in charge recording request 1. Clerk 2 mins Letter Request and other pertinent
Message documents
2. Clerk routing request to the Public 2. Clerk/Information
2 mins
Information Division Officer (IO)
3. Division Chief assigning Information 3. Chief Information 1 hour

Officer to prepare message and IO Officer (IO)/
drafting message Information Offi-
cer (IO)
4. IO e-mailing prepared message to 4. Ofc. Of ASEC for 15 mins.

the Office of ASEC for Public Affairs Public Affairs
for reviewing/editing
5. Office of ASEC for Public Affairs e- 5. Ofc. Of ASEC for

mailing back edited message Public Affairs
6. IO finalizing message requested 6. Information Offi-

30 mins.
cer (IO)
7. IO sending message prepared to 7. Information Offi- 15 mins

the Office of the Secretary for sig- cer (IO)
nature
8. Office of the Secretary sending 8. Office of the 1 day

back the signed message to OPA- Secretary
Public Information Division (OSEC)
30 mins
9. Clerk in charge calling the requesting 9. Clerk
party for the message to be picked up/ or
sending the message to the Records
Section for mailing
OPA
Frontline Service
RESPONSE TO QUERIES ABOUT THE DEPARTMENT IN GENERAL

AND OTHER MATTERS
RESPONSIBLE
PERSON
4. Response to 1. LGUs 1. Receiving/ Recording of documents Public Information Depends upon the re- Letter request addressed to SILG
queries rela- 2. Other Government by OPA Central Receiving Division/Public Assis- quest through OPA Director with relevant and
tive to the agencies 2. OPA Directors instruction to the tance Division/ pertinent information
Department 3. Public information Division concerned Telecommunication
and other Officers from other 3. Division concerned evaluating, Division
matters institutions processing and preparing draft reply
4. The Media on queries
5. The General Public 4. IOs Preparing news stories and
photo releases for dissemination
R. O. Frontline
REGIONAL OFFICE
1. Indorsement for Scholarship Grant
2. Indorsement of a Barangay Official Death Benefit Assistance Claims
3. Indorsement for Local Roads Funding
4. Issuance of Certificate of Incumbency
Interior and : Regional Office Local
R. O. Frontline
REGIONAL OFFICE SCHOLARSHIP GRANTS INDORSEMENT
RESPONSIBLE
PERSON
1. Processing of Local Government Official 1. Receiving and Recording of Documents Records Officer 5 mins 1. Resume with (2x2 picture)
application for and Employee 2. Transcript of Records (Certified True
Scholarship 2. RDs Instruction RD and Staff Copy of BS Degree and Ms if any)
10 mins
Grants 3. Diploma (Certified True Copy)
3. TSDs evaluation, processing and Technical Service 15 mins 4. List of training/seminar attended
preparation of indorsement Division 5. Updated Service Record
5 mins 6. Certified actual duties and responsi-
4. RDs Signature RD and Staf bilities
7. Performance rating for the last (2)
5. Releasing of Indorsement for COs ac- Records Officer 5 mins rating periods (January to June and
tion July to December certified true copy
8. Certificate of No pending Nomination
in Local and /or Foreign Scholarship
Programs
9. Certificate of No Pending Administra-
tive and Criminal Case
10. Certificate of No Service Obligation
from Local and/or Foreign scholarship
programs
11. LCEs Indorsement
12. PDs indorsement
R. O. Frontline
REGIONAL OFFICE DEATH BENEFIT ASSISTANCE

FOR BARANGAY OFFICIAL INDORSEMENT
RESPONSIBLE
PERSON
2. Processing for 1. Claimant 1. Record Sections/Receiving/Recording 1. Records Officer 1 Hour Duly accomplished application DILG-DBC
Barangay Offi- 2. Beneficiaries of De- of documents Form with the ff:
cials Death ceased Brgy. Offiicial 2. Regional Director instruction 2. RD and Staff Death Certificate
Benefit Assis- 3. OSD evaluates and Processes request 3. OSD chief and
tance (BODBA) and consolidates submitted claims. Action Officer Certificate of Incumbency (both DILG
(OSD) submits names of deceased and LCE)
Barangay Officials to Central Office by Marriage Certificate (for Widow/
bunch every week) Widower Claimant)
4. after receipt of sub-allotment and NCA 4. Accountant/ Budget Birth Certificate of each of the claim-
from CO, DILGRO Accounting Budget Officer and Cashier ant/beneficiaries
and Cash Section prepares voucher and
check as Cash Advance to PDs for the Birth Certificate of deceased, if claim-
intended beneficiaries ant is parent
5. OSD prepares letter informing the 5. OSD chief and Special Power of Attorney and Valid
beneficiaries thru field officers of claims Action Officer ID to be presented when claiming
availability
NOTE
DILG PO prepares individual checks for each intended claimant and notifies claimant thru C/MLGOO of the availability of fund and pays/ heck to the rightful beneficiary
R. O. Frontline
REGIONAL OFFICE SPECIAL LOCAL ROADS FUND

INDORSEMENT
RESPONSIBLE
PERSON
3. Processing of 1. Record Sections/Receiving/Recording 1. Records Officer 15 mins Individual Program of Work (IPW)
documents for of documents 5 mins and Annual Work Program
the release of 2. Regional Director instruction 2. RD and Staff
1 month
fund Allocation 3. PDMUs evaluation and review of Indi- 3. PDMU
under the Spe- vidual Program of works (IPW)
cial Local 4. RDs signature 4. RD and Staff 5 mins
Roads Fund 5. Releasing of Indorsement for COs ac- 5. Records Officer 5 mins
(SLRF) tion
NOTE
DILG PO prepares individual checks for each intended claimant and notifies claimant thru C/MLGOO of the availability of fund and pays/ heck to the rightful beneficiary
R. O. Frontline
ISSUANCE OF CERTIFICATE OF INCUMBENCY
RESPONSIBLE
PERSON
4. Issuance of 1. Barangay Official 1. Record Sections/Receiving/Recording 1. Records Officer 5 mins 1. Appointment

Certificate of 2. Sanggunian Kabataan of documents 10 mins 2. Identification Card
Incumbency 2. Regional Director instruction 2. RD and Staff 3. Request (either oral or written)
15-30 mins
3. OSD evaluates and Processes request 3. OSD Chief and
and verifies Record of client Action Officer
4. OSD approves/ signs Certificate of 4. RD and Staff 10 mins
Incumbency and Indorsement
5. Records section release output docu- 5. Records Officer,
10 mins
ments for mailing/transmission Messenger, Radio-
phone Operator
NOTE:
For general purposes like Death and Burial Benefits, Civil Service Eligibility, Scholarships and Medical Benefits
If records are available, OSD prepares Certificate of Incumbency and letter of Indorsement for the signature of the Regional Director
Ifclient ahs no record,OSD prepares a reply letter advising the client to refer request with the C/MLGOO
FEEDBACK FORM
(Pananaw o Puna)
Please let us know how we have serve you. You may use this form for compliments, complaints, or suggestion. Simply check the corresponding box.
Ipaalam po ninyo sa amin kung paano naming kayo napaglingkuran. Maaring gamitin ito para sa papuri, reklamo, o mungkahi. Mangyaring i-tsek lamang ang kahong
naayon.
Compliments Complaints Suggestion

(Papuri) (Reklamo) (Mungkahi)
Person (s)/ Unit/Office Concerned or Involved :

(Mga) tao/pangkat/tanggapan na may kinalaman sa papuri, reklamo, mungkahi)
Facts or Detail Surrounding the Incident:

(Kaganapan o Detalyeng Bumabalot sa pangyayari
(Please use additional sheet/s if necessary)

(mangyaring gumamit ng karagdagang papel kung kinakailangan)
Recommendation (s)/Suggestion (s) desired action from our office

(Rekomendasyon/Mungkahi/Nais na aksyon mula sa aming tanggapan)
(Please use additional sheet/s if necessary)

(mangyaring gumamit ng karagdagang papel kung kinakailangan)
Name [OPTIONAL]: Office/Agency:

(Pangalan) (Tanggapan/Ahensya)
Address:
(Tirahan)
Contact Number (s) (if any): E-mail Address (if any)
Signature: Date:
(Lagda) (Petsa)
Department of the Interior and Local Government Annex I

Citizens Charter
REPORT OF EMPLOYEE MALPRACTICE/ ANOMALY
NAME:
Designation:
Contact Information:
a. Address
b. Telephone Numbers
THIS ALLEGED MALPRACTICE RELATES TO:
NAME:
Designation:
Suspicion:
(please provide details)

Possible useful contact for verification:
Please attach any available evidence for the disclosed information.
Signed:
Date:
De Annex II
par
EVALUATION OF THE REPORT
The report filed by against
Must satisfy the following criteria:
Criteria 1 2 3
1. Significance of the subject matter
2. Accuracy of the information contained in the report
3. Behavior and reputation of the reporter
4. Specific Law/Policy violated
5. Behavior and reputation of the alleged offender
6. Motive of the reporter
Where: 1- Relevant/Excellent; 2-Moderately Relevant/Moderate; 3-Irrelevant/Poor

Remarks
De Annex III
par
FEEDBACK MECHANISMS
E-mail DILG - Clients are encouraged to e-mail DILG (see www.dilgmail@dilg.gov.ph for the specific e-mail address of
particular offices) regarding any observed irregularities or slow rendition of frontline services.
Suggestion/Complaints Clients are encouraged to check/accomplish standard forms and drop into transparent boxes (1 per divi-
Box Per Division sion) regarding any observed irregularities or slow rendition of frontline services. Division Chief or action
officer shall check the box on daily basis and response will be communicated within five (5) days.
Public Assistance and Clients are encouraged to go to desk of concerned office regarding any observed irregularities or slow
Complaints Desk rendition of frontline services.
24/7 Hotline communica- Clients are encouraged to call concerned DILG officials regarding any observed irregularities or slow ren-
tion dition of frontline services.
Text DILG Clients are encouraged to text DILG (type DILG < Name (optional) > message) then text to 2256 regard-
ing any irregularities or slow rendition of frontline services.
De Annex IV
par

DILG Citizens - Charter 20121129 81f448bbc0 PDF

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REPUBLIC OF THE PHILIPPINES

DEPARTMENT OF THE INTERIOR AND LOCAL GOVERNMENT

OFFICE OF THE SECRETARY

NATIONAL BARANGAY OPERATIONS OFFICE 17

BUREAU OF LOCAL GOVERNMENT DEVELOPMENT 25

Department of the Interior and Local Government

OFFICE OF PUBLIC AFFAIRS 37

DEPARTMENT OF THE INTERIOR AND LOCAL GOVERMENT REGIONAL OFFICE 42

FEEDBACK FORMS 1 Annex I

Department of the Interior and Local Government 1

Department of the Interior and Local Government 2

The Department shall promote

peace and order,

ensure public safety,

strengthen capability of local government units

through active people participation

and a professionalized corps of civil servants.

Department of the Interior and Local Government 3

Powers & Functions

Department of the Interior and Local Government 4

Department of the Interior and Local Government 5

Functions of the Interior & Local Government Sector

NATIONAL POLICE COMMISSION

PHILIPPINE NATIONAL POLICE

The PNP has several Directorial Staffs, namely:

Directorate for Personnel and Records Management

Department of the Interior and Local Government 6

The PNP also has National Support Units composed of:

Logistic Support Service Aviation Security Group

BUREAU OF FIRE PROTECTION

The BFP has different functional divisions:

Support Units and Offices include:

The BFP also has Regional office nationwide.

Department of the Interior and Local Government 7

BUREAU OF JAIL MANAGEMENT AND PENOLOGY

PHILIPPINE PUBLIC SAFETY COLLEGE

Constitutive Training Agencies:

National Police College in Makati City

Department of the Interior and Local Government 8

LOCAL GOVERNMENT SECTOR

BUREAU OF LOCAL GOVERNMENT DEVELOPMENT

BUREAU OF LOCAL GOVERNMENT SUPERVISION

LOCAL GOVERNMENT ACADEMY

NATIONAL BARANGAY OPERATIONS OFFICE

OFFICE OF PUBLIC AFFAIRS

Department of the Interior and Local Government 9

OFFICE OF PROJECT DEVELOPMENT SERVICES

FINANCIAL MANAGEMENT SERVICE

ELECTRONIC DATA PROCESSING SERVICE

Department of the Interior and Local Government 10

Department of the Interior and Local Government 11

BUREAU OF LOCAL GOVERNMENT SUPERVISION

1. Application for Travel Authority abroad

to Section 45 of the Local Government Code

Note: Processing time is calculated under normal circumstances per transaction.

For Personal Travel:

SIGNATORY TYPE OF TRAVEL

Department of the In- 14

NOMINATION TO THE VACANT POSITION OF SANGGUNIAN MEMBER/S

D. Approval and issuance of Appointment/ Office of the President - do -

Department of the In- 15

ISSUANCE OF MEMORANDUM CIRCULARS (MCs)