A. RATIONALE
As part of the Bank's Strategic Plan on customer service and optimal business processes
and to enable the Bank to be more competitive in the banking industry thru the
employment of a web-based system that facilitates signature verification of Over-the-
Counter (OTC) transactions, the following guidelines are hereby issued.
B. OBJECTIVES
C. SYSTEM OVERVIEW
The OSVS is a signature verification system accessed thru web browsers. It allows
the Bank to quickly access and view the scanned signature images including the
account information (Le. account name, account number, authorized signatory's
signature, signing rules/ limits and special instructions) of its clients for faster visual
signature verification necessary to process OTC transactions at its LBP Branch of
Account or LBP Accommodating Branch.
Add, edit and delete scanned Specimen Signature Card (SSC) images and signing
rules/instructions
Change the status of an account (e.g., from dormant to normal/active status)
Search, view, check the approved account and scanned image with Account
Number as search criteria LANDBANK Plaza, 1598 M.H.deIPilar corner Dr.J.Quintos 5ts.,
Malate, Manila. 1004' Tel. Nos. 522-0000' 551-2200' 450-7001
www.landbank.com
';".:
CLASS 0
D. COVERAGE
These guidelines shall cover the signature verification for the following accounts and
checks thru OSVS:
Passbook SAs (Php Regular SAs, Easy Savings Plus (ESP) and US$)
CAs (with or without Automated Teller Machine [ATM] access)
MDS Checks
Manager's Checks (MC)
Gift Checks (GC)
Demand Drafts (DO)
OTC transactions that involve the following accounts shall not be covered by the
OSVS:
ATM SAs
High Yield Savings Account (HYSA)
Checkless CAs
Continuous Form Checks (CFCs)
Time Deposit Accounts
Cash Card Accounts
E. DEFINITION OF TERMS
TERM DEFINITION
Account Information File file that contain deposit account information such as
(AIF) Account Number, Account Name, Date Opened
account status (whether terminated, dormant, new
account)
.
Account Loader Facility a service program in the OSVS that loads the initial
customer, accounts, signatory information and other
AIFs into the Sign Base database
Client Information and a Bank form where clients indicate their required
Specimen Signature Card personal information and their specimen signatures
(CISSC)
Dormant Account account that has no monetary activity for 2 years for
SAs and 1 year for CAs
Implementing Guidelines on the Use of the Online Signature Verification System (OSVS) Page 2 of 14
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IB LBP Checks LBP checks negotiated at any LBP Branch other than
the LBP Branch of Account
..
LBP Mother Branch LBP Branch with an attached Offic~ (i.e. Extension
Office) under its supervision
OSVS Consolidator ..
an OSVS Application Software component that
provides the following OSVS functionalities: Data files
generation as input to OSVS, consolidated reports
generation, data back-up and data purging
Implementing Guidelines on the Use of the Online Signature Verification System (OSVS) Page 3 of 14
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F. GENERAL GUIDELINES
2. Accessto OSVS
3. The OSVSshall make use of accounts enrolled at the ASVS SignBase which
shall be used for verification purposes. Each account shall contain account
information, account rules, account signatories, effectivity date, special
instructions, and signatures based on submitted scanned signature images
and SRFs(Exhibit 2).
5. For SAs, capturing of client information and account signing rules, cropping
and uploading of Specimen Signatures shall be handled as follows:
Implementing Guidelines on the Use of the Online Signature Verification System (OSVS) Page 4 of 14
CLASS 0
i. Account Number
ii. Validity period of the Specimen Signatures
iii. Account Signing Rules
iv. Account Information i.e., special instructions and if
account rules are any of the following:
I
I
6. Data Center Management Department (DCMD) shall replicate daily the ASVS
SignBasefrom the ASVSserver to the OSVSServer.
7. SID shall change the account status in SignBase based on the downloaded
AIF from TMG:
Implementing Guidelines on the Use of the Online Signature Verification System (OSVS) Page S of 14
CLASS D
,". " . . ",,'
b. LBP Branches shall provide SID with updated scanned images of SSCs
not later than the next banking day.
c. SID Croppers shall delete the old signatures in the ASVS Sign Base
once the updated scanned signature images are received. Same shall
be approved by the supervisor.
Notes:
a. LBP Branch users shall have read-only access in the OSVS to view
signatures for SA, CA, MDS accounts including authorized signatures
for MCs, GCs and DDs.
Implementing Guidelines on the Use of the Online Signature Verification System (OSVS) Page 6 of 14
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Implementing Guidelines on the Use of the Online Signature Verification System (OSVS) Page 7 of 14
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1) On-us Checks
The OA shall validate the check details (i.e. account and check
number, payee's name, date and amount) against the
hardcopy of ACIC submitted by the Government Entity (i.e.
Local Government Unit, Government Owned and Controlled
Corporation or National Government Agency) prior to OSVS
verification.
2) IB LBPChecks
Implementing Guidelines on the Use of the Online Signature Verification System (OSVS) Page 8 of 14
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g. MDS checks
2) IB LBPChecks
Implementing Guidelines on the Use of the Oniine Signature Verification System (OSVS) Page 9 of 14
CLASS D
I. All IB LBP check negotiations not uploaded in the OSVS shall require
confirmation from the LBP Branch of Account, regardless of the
amount, using the OSVSIB Confirmation Slip (OIC~ Exhibit 6).
13. Transactions which pass through the OSVSverification shall be charged with
the following OSVSservice fees:
OSVS
Nature Amount
Service Fee
IB LBP check encashment Over P10.000 P100
P10,OOOand below PSO
On-us check encashment Reqardless of amount Free
IB LBPcheck deposit Reqardless of amount . Free
On-us check deposit Reqardless of amount Free
SA withdrawal at LBPBranch of Regardless of amount Free
Account
IB SA withdrawal Reqardless of amount Free
Implementing Guidelines on the Use of the Online Signature Verification System (OSVS) Page 10 of 14
CLASS 0
14. The ASVS Consolidator shall be updated daily based on AIF file from TMG-
DCMD to ensure that status of all accounts at SignBase is updated (i.e.,
whether "Dormant", "Closed", "Terminated", or "Purged").
15. There shall be a scheduled purging of the ASVS audit records (e.g., user log-
in/log-off, modules visited, user activities) every five years (5) or whenever
necessary.
16. All problems/errors encountered in the OSVS shall be documented using the
System Feedback Form (SFF, Exhibit l) and shall be submitted to the
Application Administrator for evaluation and proper disposition. Resolution
shall be communicated by the Application Administrator to the reporting unit
thru fax or e-mail.
G. DETAILED PROCEDURES
H. REPORTS
Implementing Guideiines on the Use of the Online Signature Verification System (OSVS) Page 11 of 14
CLASS D
a. SID shall:
c. DCMD shall handle the daily replication and back-up of the ASVS
SignBase from the ASVS Server to the OSVS Server. Back-up
procedures shall be based on existing back-up policies being observed
by the Bank.
Implementing Guidelines on the Use of the Online Signature Verification System (OSVS) Page 12 of 14
CLASS D
b. Send to SID the scanned SSCs and SRFs of newly opened accounts
including scanned updated SSCsand List of Scanned SSCImages; and
4. CCD shall:
b. Coordinate with RBSD and SID for any changes in the ASVS
application (e.g., system upgrades and/or enhancements, etc.) that
would affect the OSVS; and
J. INTERNAL CONTROL
1. The policies and procedures on the maintenance, security, and access control
in OSVS shall be observed in accordance with EO No. 75, Series of 2015,
GUIdelines on Security and Access Controls on Information Technology
Systems.
4. All IB negotiated checks processed thru OSVS shall be sorted per Destination
LBP Branch and sealed in properly labeled envelopes before forwarding to
CCD (i.e., "osvs Negotiated Checks - Name of Destination LBP Branch").
Implementing Guidelines on the Use of the Online Signature Verification System (OSVS) Page 13 of 14
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K. CONTINGENCY MEASURES
1. "On-Us" Accounts:
The Teller shall verify using the client's signature located on the passbook
flap and the OA, using the SSCs on file.
2. IB Accounts:
b. For CAs, MCs, GCs and DDs, LBP Branches shall accommodate subject
to confirmation with the LBP Branch of Account using the OSVS IS
Confirmation Slip.
L EFFECTIVITY
~e~
/ ~~:_o,.-J~_E:
PICa
President & CEO
Date: Septarter 23, A)l5
INorth NCRBG Cluster B
Implementing Guidelines on the Use of the Online Signature Verification System (OSVS) Page 14 of 14
CLASS D
Exhibit 1
Date: _
Land Bank of the Philippines Sent to Fax No. _
* USER CONFORME
This is to certifv thatl am fully aware of the access riqhts requested herein and same is necessary in the oerformance of mv current function. ,
Head Of Unit/Date .
REMINDERS: /
System : System in which the uSersare to be enrolled (e,g. Deposit, FMS, Network, LotusNotes, etc.)
Action : A-Addition; C-Change in Unit/Position/User's Personal Information; D-Deletion; R-Reset Password; De-Deactlvate/Disable/Delimit
Employee ID : For regular employees - LBP 10; For Contractual/Others - please indicate "CONTR"I"OTHR"
User ID : User ID used to login the system (may be assigned by User Administrator)
Function/Role Role defined in system, I.e. Support, Author, Approver, Reviewer, Document Maker/Checker, Admin IS, Admin BU, SFP Maker/Checker
Remarks : disclose other required information or specific instruction
BRANCH
ACCOUNT NAME:
ACCOUNT NO:
2. Signing Rules
Remarks/Additional Instructions:
Branch Head
INDIVIDUAL:
NO.
ACCOUNT NO.OF
INO. ACCOUNT NAME OF
NUMBER SIGNATORY lIES
SSCs
, .
Total
Total
Date: _ CLASS B
Time: _ Exhibit 4
Branch
No Account No Name of Signatories Date Expired
Total Count
CLASS B
ExhibitS
LANDBANK OF THE PHILIPPINES
LIST OF APPROVED ACCOliNTS
Date: _
Time: _
Accounts Name
Branch Code & Branch Name ..
Total=
I Branch Code & Branch Name
f
Total=
MEMORANDUM
FOR ____________________
Branch/EO
FROM ____________________
Branch/EO
SUBJECT OSVS INTERBRANCH CONFIRMATION
DATE
(Note: If MC,GC or DD, please leave the account number blank and indicate MC or GC or DD on the
Account Name)
Kindly send back your confirmation to our email address ~, or fax line
________ ' You may contact us through telephone number for
any queries.
Thank you.
Confirmed by:
CLASS 0
Exhibit 7
documents if necessar
[ ] Recommendation [ ] Instruction
Unit Head
Logout ./ ./ ./
Audit Search ./ ./
Audit Compare ./ ./
Clear Workspace ./ ./ ./
Select BNO ./ ./ ./
Pause ./ ./ ./
Exit ./ ./ ./
Edit
New Signatory CTRL-N ./
New Variant ./
Edit Signatory ./
Edit Account ./
Edit Rules ./
Edit Groups ./
Copy Signatories ./
Delete Fraudulent ./
Assign Variants
Display
Display Account ./ ./ ./ ./
Display Signatory ./ ./ ./ ./
Display Rules ./ ./ ./ ./
Display Groups ./ ./ ./ ./
Search Signatory ./ ./ ./ ./
Account changed by ./
Systems
Implementation
Department (SID)
Menu AUDIT ITSO
Supervisor
(COO/ADM/HEAD)
Transaction Date
ASV Interface
ACtC
TECH 1
TECH 2
TECH 3
Reports
Audit Trail by Cropper ./
./ ./ ./
Audit Extract System/Transaction
Utilities
./
Account Loader Create
./
Account loader Update
./
Account loader Delete-Manual
Auto Delete Closed Account After 1 year
Create AIF For MCs
Backup of Signplus Results
Purge of Signplus Results
Search of Data from Backup
Approve All Checks with Technicalities
Create Consolidated Reports
UnLock User ,;
Release Branch
Maintenance
Branch
./
Group Access
User ./
Excmption
Parameters ./
ASV Tools
Day's Final Proccssing
Getter
Account loadcr ./
./ ./ ./
Exit
. .
CLASS D
AnnexA.4
OSVS SECURITY MATRIX-BRANCH
AS OF 18 JUNE 2015
BRANCH
(Customer
ITSO
Menu Associate/Operations
(BNO 002)
Specialist (Tellerl/OA
(Verifier))
Display ,/ ,/
Edit
Verify
SB Administer ,/
SignTelier Verification
SB Reports
Audit ,/
Variants
SC Reports
VBD
SC Administer
View Decisions
.
SC Archive
.
PTSV
VC
VSVl
VSV2
VSV3
VSV4
VTV
Configuration ,/
CRS
. ,/
",
CLASS 0
AnnexB
PIERSON/UNIT
ACTIVITY
RESPONSIBLE
Operations Analyst (OA) 1. Set the scanner to the required resolution (200 dpi)
(Verifier), LBP Branch
2. Load and scan batches of the following:
OSVS Cropper, SID 5. Receive and check the scanned SSCs and SRF files
against the duly approved List of Scanned SSC
Images
Notes:
PIERSON/UNIT ACTIVITY
RESPONSIBLE
folder shall be downloadedand incorporated by
DCMD in the SignBase database using the
Account LoaderFacility.
a. Account Information
b. Account Rules
c. Account Signatories and effectivity date
d. Special Instructions
e. Cropped Signatures (200 dpi)
OSVSSupervisor, SID 12. Check the quality of the loaded scanned SSC
images as follows:
PIERSON/UNIT
ACTIVITY
RESPONSIBLE
Note: If information in the scanned SSC
does not tally with the AIF, same
shall be referred to OSVSCropper for
coordination with LBP Branch
concerned.
OSVS Cropper, SID 14. Once the SSC images have been approved,
generate/print the LAA for the day and forward
same to OSVS Supervisor for checking
OSVS Supervisor, SID 15. Check the generated/printed LAA and affix initials,
if in 'order
OSVS Unit Head, SID 17. Approve the LAA by affixing signature
OSVS Supervisor, SID 1. Load daily the following files from TMG thru the
ASVS:
Detailed Procedures on the Use of the Online Signature Verification System (OSVS) Page30f6
.... ~ ..
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CLASS D
AnnexB
PERSON/UNIT
ACTIVITY
RESPONSIBLE
.
processes at ASVS Consolidator
Utilities and ASVTools to upload new
AIF
PERSON/UNIT ACTIVITY
RESPONSIBLE
Utilities and ASV Tools to Delete
Terminated/Purged Account
.
Notes:
Customer Associate/Operations 1. Scan and save the soft copy file of the negotiated
Specialist (Clearing Assistant), checks
LBP Branch
2. Sort the checks per destination LBP Branch
PERSON/UNIT ACTIVITY
RESPONSIBLE
Checks-Central Clearing Department'
Detailed Procedures on the Use of the Online Signature Verification System (OSVS) Page 6of6