CVP Scripting - Call Studio

BRKCCT-2027

Melissa Smith Application Consultant

Agenda
Introduction
Overview of Elements
Creating a Studio Application
Studio Demo
Q/A

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Cisco Unified Call Studio For Scripting
Intuitive user interface Eclipse-based
Design and build concurrently
Dynamic VoiceXML at run-time
Short Learning Curve

Backend Integration
Debugger to simulate calls
Customization / reusability

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Overview of Elements
Elements
Collection of pre-built, fully tested building blocks to speed application
development.

Voice Elements
Voice XML Insert Elements
Decision Elements
Action Elements
Flag Elements

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Additional Concepts
Hotlinks
Hotevents
Application Transfers

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 Voice Elements

8
Voice Element
A reusable, Voice XML producing dialog with a fixed or dynamically produced
configuration

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Voice Element General Tab

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Voice Element Setting Tab

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Voice Element Audio Tab

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Voice Element Data Tab

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Say It Smart

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 VoiceXML Insert Elements

15
Voice XML Insert

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 Decision Elements

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Decision Elements
Encapsulates business logic that make decisions with at least two exit states

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 Action Element

19
Action Element
Encapsulates business logic that performs tasks not affecting the call flow.

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Web Service Element
A special action element used to interface with a web service

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 Flag Element

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Flag Element
Records when a caller reached a certain point in the call flow.

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 Hotlinks

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Hotlinks
An utterance and /or key press that immediately brings the call to a specific part of
the call or throws an event.

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Local Hotlink

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 Hotevent

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Hotevent
A global event that when caught, executes developer-specified actions

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 Application Transfer

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Application Transfer
A transfer from one voice application to another, simulating a new phone call.

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 Video Connect

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Video Connect
Element plays a specific video file from the video media server and collect digits
during the video file playback.

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Creating a Studio Application
Pass Data to CVP Studio

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Pass Data to CVP Studio
Variable Name (up to 5) Values (210 bytes each)

User.microapp.ToExtVXML[0] "application=HelloWorld"

User.microapp.ToExtVXML[1] Company=Cisco; Job=technical writer

User.microapp.ToExtVXML[2] FirstName=JimBob; LastName=Thornton

User.microapp.ToExtVXML[3] Salary=500000; Address=23 Central St;

User.microapp.ToExtVXML[4] City=Boston;State=MA

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 Call Studio Builder
Callflow Editor
Debug / Builder
switch

Navigator
View Element
Configuration
View

Elements View

Problem View /
Prompt Manager View

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Sample Application: PharmacyRefill
Welcome caller
Prompt for prescription refill
Database dip
Refill Available
Personalized handling
Multipage
Formatted data playback
Centralized error
Documenter

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Start and Name a New Application

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Choose Language, Gateway, and Logger Settings

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Define Default Audio Path: Can Be Dynamically
Changed for Multilingual Prompt Delivery

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New Application Is Started with a Workspace and a
Default Start of Call Element

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Drag Audio Element to Play Messages to the Callers

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Configure Prompts in TTS Field During Development and
Associate Audio File Names for Recorded Audio

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Drag and Rename the Digits Element to Capture
Numeric Input, e.g., prescription refill number

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Configure Element Settings

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Playing Back Formatted Data Through
Say It Smart

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Connect Elements to Create a Visual Call Flow

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Database Element: a Type of Configurable Custom
Action Element for Accessing Back-End Systems

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Custom Action Element Can Provide Flexible
Functions, e.g., Query Window

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Substitution Tag Builder: Allows Variable
Substitution for Dynamic Configuration

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Use Decision Element to Build Business Logic, Can
Also Invoke External Business Logic Using Java
Class/URI

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Graphically Build If Then Else Logic in the Decision
Editor

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Break Up Your Application in Multiple PagesHelps
with Reuse and Better Source Control

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Page Connector Element to Link to Another Page

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Centralize Error Handling Logic on a Separate Page,
Link to It from Other Pages

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Application Must Pass Validation Before
Deployment, Validation Pane Shows Errors

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Group Elements to Create and Reuse Parts of Call
Flow Across Multiple Applications

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Debugger to Check Call Flow

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Studio Deploy Utility Packages and Pushes the
Application to the Target QA/Production VXML
Server

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Target Server Can Be Local or Remote

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Use Documenter to Automatically Generate
Documentation

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Autogenerated Document Can Include Configurable
Levels of Application Details

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Autogenerated DocumentCall Flows

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Documenter Also Generates a Prompt List with File
Names and Coaching Comments

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Tips and Tricks
Create a naming scheme for the elements. (ex: audio prompt pWelcome)
Use multiple pages in your script if it becomes to large to see on one page of a
standard size monitor.
Try not to cross connecting line elements
Rename your elements to indicate what the element is there for.
Comment Comment Comment

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Demo
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Continue Your Education
Demos in the Cisco Campus
Walk-in Self-Paced Labs
Table Topics
Meet the Engineer 1:1 meetings

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