Issue 15
April - Ramadhan 2017
Complimentary Copy
PP18996/04/2016(034470)
INSIDE THIS ISSUE
COVER STORY
Kecemerlangan
PERSPECTIVE:
Why Audit Matters for SMEs Page 3
Profesionalisma dan
PRODUK:
Masalah Kekurangan Modal Perniagaan
Page 4
M
POINT-OF-SALE:
engambil kesempatan Sebagai mengupas tajuk diskusi Kitaran Hayat Perniagaan Page 8
bulan Ramadhan 1438H kali ini, ada baiknya kita mulakan dengan
URUS BESTARI:
yang mulia ini, kita ingin firma Allah swt yang sangat berkait rapat Idea Bisnes Food Truck Di Malaysia
membicarakan peri penting dengan usaha mencapai kejayaan di Page 9
setiap individu yang bergelar usahawan dunia dan di akhirat:-
untuk melengkapkan diri dengan Dan carilah pada apa yang telah HUMAN RESOURCE MANAGEMENT:
segala kecekapan untuk bersaing di dikurniakan oleh Allah kepadamu akan 5 Strategi Memupuk Kreativiti dan Inovasi
medan pasaran demi mencapai hasrat kebahagiaan hari akhirat dan janganlah Organisasi Page 10
dan tujuan perniagaannya. Namun engkau melupakan bahagianmu daripada
kecemerlangan profesionalisma tersebut dunia ini.. (Al-Qasas: 77) SEMBANG USAHAWAN:
tidak memberi apa-apa makna disisi Allah Dalam usaha mencapai matlamat Joachim Sebastian Page 11
swt jika tidak disaluti dengan nilai-nilai di atas, salah satu cabang untuk KNOWLEDGE SPA:
integriti spiritual. mendapatkan bahagian di dunia What Does It Take to Lead and Manage Your
Alhamdulillah, kita bersyukur ini adalah melalui perniagaan. Companys Tech? Page 12
pada Ilahi kerana diberi peluang Islam sangat menggalakkan aktiviti
dan kesempatan untuk beribadah di perniagaan. Banyak ayat dan hadis yang ENTREPRENEURS EVENT CALENDAR
bulan Ramadhan ini, sebagai tanda menggalakkan dan menyokong aktiviti Page 12
keimanan dan ketaqwaan kepadaNya. perniagaan. Perniagaan juga dianggap
Tingkatkanlah iman dan taqwa sebagai sebagai punca rezeki yang paling banyak.
benteng yang mempertahankan kita dari Rasulullah saw pernah bersabda dalam fitrah semulajadi manusia. Melalui
sebarang anasir durjana. Hanya kepada satu hadis bermaksud: 9/10 rezeki perniagaan ini, manusia boleh memenuhi
Allah swt jualah tempat kita berlindung itu adalah datang daripada perniagaan keperluan dan tuntutan individu,
dan berserah. Mudah-mudahan (Hadis riwayat At-Tirmizi). masyarakat dan negara.
kebahagiaan hakiki menjadi milik kita Perniagaan merupakan mekanisma Dalam Islam perniagaan dianggap
semua. Marilah juga kita berdoa agar untuk manusia mendapatkan harta dan sebagai satu aktiviti yang sangat
Ramadhan tahun ini lebih baik daripada barangan yang diingini. Pensyariatan mulia. Ia merupakan ibadah dan juga
Ramadhan-Ramadhan sebelumnya. perniagaan ini adalah bagi memenuhi sunnah Rasulullah saw. Bagi mereka
yang melaksanakan aktiviti perniagaan
dengan amanah, mereka turut dijanjikan
balasan syurga bersama para nabi,
para solehin dan para syuhada. Namun
demikian, sekiranya ia dilakukan luar dari
batasan syariat Islam maka ianya tidak
lagi dianggap ibadat tetapi aktiviti yang
boleh mendatangkan padah kebinasaan
baik di dunia mahupun di akhirat
Berhubungkait dengan fiman Allah
swt di atas, hampir setiap kali selepas
solat kita akan berdoa memohon agar
A
WHAT IS AN AUDIT?
n audit is an objective
examination designed to yield a
reasonable level of assurance,
through independent verification
of important financial information.
Whatever cost savings that may be
achieved, the benefits of having an audit
outweigh them.
Currently, all companies enjoying the Malaysia or C.A. (M) designation.
privilege of limited liability must subject Working closely alongside businesses, MIA
their businesses to mandatory audits to connects its membership to an unmatched
safeguard the interest of third party users range of information resources, events,
and other stakeholders. An audit can be professional development and networking
considered to be a service to the public at opportunities.
large and it is a small price to pay for the Presently, there are more than
limited liability protection that a company 33,000 members making their strides
enjoys. in businesses across all industries in
Malaysia and around the world.
BENEFITS OF AN AUDIT MIAs international outlook
Among others, audit brings financial and connections are reflected in its
discipline, which is especially important membership of regional and international
as under the new Companies Act 2016, professional organisations such as
increased liabilities will be imposed on friendly booklet which will be distributed the ASEAN Federation of Accountants
company directors for failing to prepare to SMEs and the relevant stakeholders (AFA), and the International Federation of
proper financial statements. The penalty during MIA engagement sessions in 2017. Accountants (IFAC). For more information
imposed under the Companies Act 2016 SMEs can obtain a complimentary on MIA, visit www.mia.org.my.
is a fine not exceeding five hundred copy of the booklet from SME Bank
thousand ringgit or imprisonment for a branches or MIAs office in Bangsar South.
term not exceeding three years or both.
Furthermore, an external audit ABOUT THE MALAYSIAN INSTITUTE OF For More Information, Please Contact:
ensures proper tax returns are filed with ACCOUNTANTS (MIA)
Established under the Accountants Act MIA STRATEGY
the Inland Revenue Board (IRB). Section
COMMUNICATIONS DEPARTMENT
77A(4) of the Income Tax Act requires 1967, MIA is the national accountancy
Tel: +603 27229000
tax returns furnished by companies to be body that regulate, develops, supports
Fax: +603 27229009
based on audited accounts. Proper tax and enhances the integrity, status and E-mail: communications@mia.org.my
returns based on audited accounts could interests of the profession in Malaysia.
actually save SMEs from penalties which MIA accords the Chartered Accountant
could exceed their audit fees.
Given the importance of audit and
its relevance to various stakeholders, MIA Thane Meyyappan is the Team Leader of MIA Strategy Communications Department , MIA. He can be reached
had pro-actively published this reader- at communications@mia.org.my or direct line +603 27229184.
PRODUK
Masalah Kekurangan
Modal Perniagaan Muhammad Zafri Ismail Khan
M
asalah ini mempunyai kaitan sedang dijalankan menyebabkan Syarikat
yang rapat dengan masalah A berada dalam keadaan tersepit.
pengurusan wang tunai.
Masalah kekurangan modal
pusingan timbul daripada beberapa PEMBIAYAAN MODAL PUSINGAN
punca iaitu: TAMBAHAN (I-SURF)
a. Amalan jualan secara kredit yang
tidak terkawal i-SURF adalah pembiayaan modal
b. Pengurusan stok bahan mentah pusingan tambahan untuk pelanggan
barang jualan yang kurang rapi sediaada SME Bank yang mempunyai
menyebabkan wang tunai terikat cagaran hartanah dan / atau Sijil
dalam stok Pelaburan Am Mudharabah/ Simpanan
c. Ketiadaan kemudahan kredit daripada Tetap / dan mempunyai rekod
pembekal atau pengeluar tender pembayaran pembiayaan yang baik.
d. Perbezaan masa antara permulaan
proses pengeluaran dengan waktu FASILITI
tunai diterima bagi jualan yang sudah Berdasarkan konsep syariah Bai Inah
dilakukan untuk pembiayaan modal kerja.
OVERVIEW bus operations increased by 51.0% from 2014, CHALLENGES EXPERIENCED BY EXPRESS
The transport industry contributed 6.4% to the contributed by a spike in the new Persiaran BUS OPERATORS
total GDP in the services sector and 3.5% to the category (a total of 847 new licenses). The total Among the challenges facing express bus
total national GDP in 2015. Of this figure, land licenses issued in 2015 reached 2,711 licenses operators include:
transportation contributed the highest at 0.8%. in 2015. However, the permit issuance for 1. Rapid growth of private vehicles as a
The consumer price index (CPI) component of express buses have deteriorated for the past transport mode of choice among the
the transport industry (as at April 2016) showed three years with a negative CAGR of 10.4% and Malaysian public.
a decline in transport prices at -5.5% year-on- YoY decline of 23.1% in 2015 (130 licenses).
year (Mar16: -8.2% YoY) with a positive month- New bus registration in 2015 also showed 2. Competition from other public
on-month (MoM) growth of 3.3% (Mar16: -4.3% a decline by 26.1% for the past three years transportation i.e. rails and air. KTM ETS
MoM), driven mainly by a 10 sen hike in RON95 & with only incremental registration evidenced - operates along the West Coast Line
RON97 prices and a 20 sen hike in diesel prices. only in Kelantan (+26.9%), Selangor (+21.3%), between Gemas and Padang Besar (eff.
Terengganu (+15.3%), WPKL (+5.7%) and N. 11July 2015). For instance, KUL-PDG: 5
NATIONAL LAND PUBLIC TRANSPORT Sembilan (+5.0%). hours and 55 minutes (via Bus: 7 hours 13
MASTER PLAN Total number of bus registered in Malaysia minutes), fare of RM76 (via Bus: RM55).
The plan ensures efficient mobility within and showed an increase of 3.0% with a total of The bus frequency is twice daily with more
between spatial conurbations across Peninsular 66,999 buses registered with high number of frequent services in the future.
Malaysia under key thrusts, namely collaborative increase in Selangor and Wilayah Persekutuan
planning and governance; the National Physical each at 4.8% and 4.7%. Similar trend is observed 3. Highly regulated industry with express bus
Plan (NPP2) which assists in the delivery of an in the total number of taxi with an increase of fares are controlled by the Government. The
improved express bus service network and the 2.3% to a total of 108,149 taxis registered. The last bus fare increase was in 2008. Approved
operating model for express bus services which highest increase is observed in Selangor with a a fare increase of 22.6% for express buses
will also test the industrys viability. The question growth rate approaching 4.6% annually. in March last year, but withdrew it before
of sustainability will be a major consideration it could not be implemented. The fare
when designing the improved regulatory and PERFORMANCE OF EXPRESS BUS INDUSTRY calculation is based on operating cost per
enforcement measures 2015 km and bus capacity. Under the current fare
Express bus industry is a regulated Industry system, express bus passengers are paying
INDICATORS FOR DEMAND FOR PUBLIC under the jurisdiction of SPAD whereby fare is 9.3 cents per kilometer. The operating cost
TRANSPORTATION determined by the government. The last fare is RM2.29/km. This is based on the annual
Demand for public transportation revision was done in 2008 and the previous operating cost percentage.
There is a correlation between GDP and mobility fare revision with proposed 30% fare increase
growth. Increased population, employment effective on 1May 2015 failed to materialize. 4. High costs of operations. The road
and economic activity always translate into Public transportation is exempted from GST. transportation sector remains highly
higher mobility requirements. Travel vehicle sensitive to fluctuations in operational
demand grew from 13 million trips per day in SURVEY BY SPAD ON RIDERSHIP FOR MAJOR costs such as fuel, tyres and spare parts.
1991 to 40 million in 2010 with upward trend ROUTES FOR 2015. The industry is also charged with GST on
to reach a staggering 133 million in 2030. With Based on a survey done by SPAD on ridership the purchase of buses, spare parts and
urbanization expected to reach 75% by 2020, performance for major routes in 2015, the tyres. Bus operators have been placed in the
there is a need to enable an efficient and smooth performance on express bus routes varies EXEMPT category in the implementation
flow of people, which in turn will also enable depending on the destinations and the day- of GST. Other cost affecting factors include
growth of new urban areas through increased of-week operations. For weekend schedules, minimum wage, longer maintenance
connectivity. Mobility growth can be expected to the overall load factor (LF) for all routes is affecting trips delay and hike on toll cost.
track economic growth, at around 5-7% per year. below breakeven (BE) level of 50% with the
morning and evening departures registering 5. Dampen business expansion for
Demand for enhanced rural and inter-city load factors of 48% and 43% respectively. economies of scale. According to the
connectivity Morning departures for all major routes showed Malaysia Bus Operators Association,
In 2010, the demand for inter-urban rail stood at positive performance having LF above 50% with express bus operators have to slow down
4.2 million people and the express bus services exception of KUL-Kangar, KUL-Alor Setar, KUL- on renewing their fleet, let alone expanding
experienced over 8,000 departures per day. Melaka and KUL-Kuantan Evening departures it. Bus operator are cutting down on the
By 2010, 67% of Malaysias total population are popular among the Eastern routes and frequency of trips to reduce operating cost
was living in urban centres. This number is KUL-Hatyai with LF exceeding 50% (KUL-Kuala partly due to it inability to secure loans to
expected to grow to 75% by 2020 as Malaysia Terengganu & KUL-Kota Bahru). change old/ageing buses leading to higher
undergoes greater urbanization in the upcoming Overall, the load factor (LF) for all routes maintenance cost.
years. Good inter-regional links are essential on weekday schedule is far below breakeven
alongside intra-regional connectivity to support (BE) level of 50% (AM: 40%, PM: 44%). Morning 6. Maintaining current operation with
the national aspirations. Connecting the major departures for all major routes showed increased requirement from SPAD on
population and economic centres adequately negative performance having LF below 50% service enhancement and compliance
through public transport networks is vital in with exception of KUL-Penang, KUL-Ipoh and with requirement from SPAD for safety
ensuring that people and goods are able to move KUL-Kuala Terengganu. Evening departures including better fleet management, better
freely and easily through the country. are popular among the Eastern routes and driver management & better journey
The issuance of license can assist to KUL-Hatyai with LF exceeding 50% (KUL-Kuala risk management), comfort for lesser
gauge the demand for public transportation. Terengganu & KUL-Kota Bahru). breakdown, cleaner buses, and operators
In 2015, overall issuance of license for overall hotline, and reliability.
Hayati Abu Seman is the Head of Business Intelligence section of the SME Bank's Corporate Planning. She can be reached at hayati.seman@smebank.com.my
BUSINESS ALERT
TOURISM
RECENT DEVELOPMENT
The parliament has approved the Tourism Tax purposes and religious institutions where concerns relating to terrorism and Islamic
Bill 2017 tabled by Ministry of Tourism and such facilities are not used for commercial State. International arrivals are recovering
Culture. The Bill will allow the government purposes. from a sharp fall in 2015, and this is having a
to impose a levy on tourists staying at any However, industry players opined that the very positive effect on international tourism
accommodation premises made available tourism tax would put pressure on customer receipts.
by an operator at a rate fixed by the ministry. traffic, as it meant tourists would now have to Analysts have adjusted forecasts figure for
It shall be the duty of a tourist to pay the tax spend more and it remained to be seen how Malaysia's inbound tourism market for the
to the operator. The Tourism Tax would be the tax would affect tourism activities. second quarter of 2017 to reflect a positive shift
collected from all types of premises used as Moreover, the hotel industry already facing a big in international arrivals, which are expected to
accommodation for tourists, except homestay challenge in terms of pricing given the existing increase by 4.5% in 2017 to reach a total of 28.1
and Kampung Stay registered under the competition and overall occupancy, this would million from 26.9 million in 2016. This shows
ministry, premises managed by institutions be an additional pressure on hotel operators. a renewed trust in the safety of the country
(education), premises used for training With the already challenging environment for as a holiday destination, as well as the effects
its hotel segment, the tourism tax will only be of improving transport and accommodation
an additional hurdle for its business. infrastructure, which makes Malaysia a
competitive market in the region.
OUTLOOK: POSITIVE Growth will average at 5% over the remainder
Business Monitor International (BMI): of the forecast period, with arrivals forecast
The outlook for Malaysia's tourism to reach 34.3 million by 2021. This makes
sector is improving despite a spate of high- Malaysia a competitive market in the region.
profile air travel disasters and ongoing security
BUSINESS SERVICES
RECENT DEVELOPMENT
Malaysia Airports Holdings Bhd (MAHB) The services sector is projected to
handled 5% more passengers in February expand albeit at a more moderate pace at
2017, with 7.3 million passengers passing +4.9% (2016: +5.6%). The sectors expansion
through the 39 airports in the country it is underpinned by consumption-related
manages, compared with 6.94 million in the services such as retail, food & beverages
same month last year. International traffic and accommodation will be underpinned
registered a 6.4% growth at 4.3 million by stable labor market conditions and
passengers, while domestic traffic decline continued wage growth. The transport and
by 0.7% registering 5 million passengers. storage sub-sector will benefit from higher
There was significant increase in China and air passenger traffic, commencement of
India nationalities traffic likely contributed the Mass Rapid Transit (MRT) services and
by visa relaxation. Passenger traffic to and OUTLOOK: NEUTRAL the improvement in trade activity. In the
from 18 countries registered double-digit BNM Annual Report 2016: Outlook information and communication sub-sector,
growth including the UK, Vietnam, Sri Lanka, for 2017 Construction activities growth will be supported by strong demand
Laos, Pakistan, New Zealand, Oman, Nepal, to pick up at +8.0% in 2017 (2016: +7.4%), for internet and digital services. Growth in
Mauritius, Kazakhstan and Japan which with growth driven by new and existing the finance and insurance sub-sector is,
registered more than 20% growth. civil engineering projects in utilities, however, anticipated to remain subdued in
transportation and petrochemical segments. tandem with the moderate loan growth.
HEALTHCARE
RECENT DEVELOPMENT
CCM Duopharma Biotech Bhd (CCMD) has a 15-year partnership with Natco to build M2M healthcare is the collective term for
partnered with Indias Natco Pharma Limited Malaysias first High Active Potent Ingredient telehealth, telecare, telemedicine, mobile
(Natco) and Biocon Limited (Biocon) to offer Drug (HAPI) manufacturing facility to produce health, digital health, and eHealth services.
affordable cancer and insulin therapies in generic oncology medicines. It is a model for healthcare delivery which
Malaysia. CCMD, a subsidiary of Chemical The project has been proposed for the uses technology to provide healthcare
Company of Malaysia Bhd (CCM), signed Entry Point Project under the National Key remotely. M2M creates smart communication
Economic Areas by government delivery unit, environments such as connected healthcare.
PEMANDU and will see CCMD allocate a total M2M healthcare focuses on maximizing
investment of RM34 million. healthcare resources and provides increased,
Malaysia's BioCare Manufacturing has flexible opportunities for consumers to engage
entered a joint venture partnership with with clinicians and procure better self-care. It
Bangladesh's Beximco Pharma for the uses technology to deliver patient care outside
establishment of manufacturing facilities in of the hospital or doctor's office.
Seri Iskandar Perak, to produce specialized M2M devices include smartphones, tablets,
pharmaceutical products. consumer electronics, vehicles, motors,
and sensors, which are capable of handling
OUTLOOK: NEUTRAL connected communications.
Technavio.com: The global M2M The growth of wearable devices is creating
healthcare market was valued at additional opportunities for the M2M
USD1.8 billion in 2015 and will reach USD10.96 healthcare market, particularly in mobile
billion by 2020, growing at a CAGR of 43.52%. personal emergency response system devices
division.
POINT-OF-SALE
Perniagaan
memasuki fasa menurun
(decline), di sinilah usahawan perlu
oleh Mohammad Husain Mohd Dawoed
berhenti seketika. Titik hentian ini
disebut pengambilalihan atau campur
A
tangan (intervention). Di titik ini akan
ntara tip membina perniagaan Sekiranya selepas 3 tahun angka diputuskan samada berhenti berniaga
yang selalu ditekankan adalah menunjukkan prestasi sebaliknya iaitu sebelum terus rugi, atau membuat pelan
REKOD ANGKA. Angka boleh semakin menurun, strategi perniagaan tindakan segera bagi memastikan angka
diklasifikasikan kepada perlu diperbaiki dan persediaan lebih graf naik semula.
beberapa perkara iaitu angka jualan, rapi perlu dilakukan kerana perniagaan Di sinilah jika tidak bersedia,
untung, perbelanjaan, stok dan pelbagai perlu bersedia untuk memasuki fasa kita akan gagal menarik brek untuk
lagi. Kita boleh merekod setiap transaksi pertumbuhan. Sekiranya di fasa berhenti. Lalu jatuh terduduk akibat
yang melibatkan angka dalam pelbagai pertumbuhan usahawan masih lagi membiarkan angka terus jatuh dan
sistem. Antara cara paling mudah adalah dibuai mimpi dan berasa selesa berada perniagaan tersungkur. Memahami
menggunakan Microsoft Excel. di tahap sama, bermakna mereka kitaran ini membawa banyak faedah
masih belum lagi mempunyai minda dalam merancang perniagaan. Setiap
Fasa Start-Up keusahawanan. Sayangnya di sini, kali perniagaan bakal memasuki fasa
Seperti produk yang mempunyai usawahan telah melepaskan peluang baru, setiap kali itulah usahawan perlu
PLC (product life cycle), perniagaan untuk berjaya dan mengumpul harta bersedia dengan strategi baru, segar dan
juga melalui fasa tertentu sepanjang dalam usaha membina perniagaannya sedia dilancarkan.
perjalanan operasi. Kemajuan sendiri. Bagi mereka yang baru berniaga, dan
perniagaan boleh diukur samada merasa tersangkut-sangkut, janganlah
mencapai prestasi baik atau sebaliknya Fasa Matang risau. Teruskan melipat ganda usaha
berdasarkan angka yang direkodkan. Setelah berkembang hebat, dan mencari jalan untuk belajar sesuatu
Penunjuk aras ini membantu mengukur perniagaan akan memasuki fasa yang baru. Apa yang perlu dirisaukan
prestasi perniagaan. Secara umumnya, matang (maturity). Di sini usahawan adalah jika angka jualan tidak berada
tempoh startup yang sihat adalah sudah boleh berasa selesa kerana pada aras sepatutnya. Itu bermakna
3 tahun sebelum ia memasuki fasa pada tahap ini perniagaan sudah mula strategi sedia ada perlu dipermantapkan
pertumbuhan (growth). stabil. Di sini adalah amat penting lagi. Usaha perlu digandakan lagi. Hidup
haruslah sentiasa positif. Pastikan tahap
keyakinan di aras tertinggi.
PRODUCT LIFE CYCLE Apabila sudah sampai ke fasa
matang, anda akan melihat perjalanan
getir yang dilalui semasa membina
Sale start to grow rapidly.
Persuasive advertising
perniagaan itu dengan suatu kepuasan.
may be used. Oleh sebab itu, merekod angka adalah
Prices may reduced as
urity Decli sangat perlu. Ia adalah elemen penting
ne
new competitors enter
the market. Mat dalam membina empayar perniagaan.
Profits start coming.
Angka yang direkod itu diterjemahkan
SALES
Product is launched.
Sales grow slowly as
people not aware of the Sales now increase Sales will fail. dalam graf Kitaran Hayat Perniagaan.
product. th slowly. Product loses its appeal. Di sini, usahawan dapat menilai usaha
Informative advertising r ow Intense competition in Stiff competition in the
mereka berniaga samada berbaloi
is used. G the market. market.
Usually no profit. Competitive or Advertising is reduced atau tidak.
promotional pricing may and then stopped.
be used. Production may be
on
ucti
Profits may soon start to stopped in the future.
Introd fall as the product enters Mohammad Husain Mohd Dawoed merupakan
the saturation stage. pemangku Ketua Pegawai Operasi CEDAR. Beliau
boleh dihubungi di husain@smebank.com.my.
TIME
Idea Bisnes
Food Truck
Di Malaysia
K
epada sesiapa yang suka menonton Asian Food Channel atau TLC di
Astro, mesti sudah biasa mendengar tentang budaya trak makanan
atau food truck di sekitar bandar- bandar besar di Amerika dan
Kanada seperti New York dan Toronto. Jika di Malaysia, perniagaan
trak makanan ini seakan menjadi satu trend perniagaan yang semakin
popular. Apa yang menarik, industri trak makanan ini lebih didominasi oleh
golongan muda dari generasi Y.
5 Strategi Memupuk
Kreativiti dan Inovasi
Organisasi Oleh Wan Zainuddin Wan Muda
T
ahukah anda apa itu kreativiti Strategi ketiga pula penyuburan nilai-nilai Strategi terakhir ialah dengan
dan inovasi? Kreativiti ialah inovasi dan kreativiti dalam persekitaran melaksanakan pelbagai aktiviti bagi
kemampuan atau kebolehan dan budaya kerja dalam organisasi. pembudayaan inovasi, menggalakkan
mencipta iaitu mempunyai daya Perubahan sikap bagi memupuk budaya penubuhan Kumpulan Inovatif dan
kreatif. Bagi mewujudkan kreativiti dan inovasi dan kreativiti di dalam organisasi Kreatif (KIK) bagi memberi ruang
inovasi dalam setiap organisasi, ia perlu perlu bermula daripada pucuk kepimpinan dan peluang kepada anggota
dipupuk dengan acuan yang tersendiri atasan sehingga ke pucuk pimpinan organisasi, untuk menyuarakan
dan mengikut strategi-strategi yang bawahan. Pihak pengurusan organisasi sesuatu bagi menyelesaikan sebarang
betul. Artikel ini akan mengongsikan mesti berjiwa kreatif dan inovatif dengan permasalahan kerja atau cadangan
beberapa strategi sebagai panduan mencuba perkara baru, bagi memastikan inovasi yang dapat meningkatkan lagi
untuk memupuk kreativiti dan inovasi nilai-nilai kreativiti dan inovasi benar- sistem penyampaian perkhidmatan
dalam organisasi. benar dihayati dan menjadi budaya kerja organisasi tersebut.
sekalian anggota di dalam organisasinya.
Kakit an g an d al am sesebuah Program mendekati kakitangan perlu
organisasi perlulah berfikiran kritis Strategi keempat, untuk menjadi lebih dilaksanakan secara berterusan
dan konstruktif dalam melaksanakan kreatif dan inovatif seseorang itu perlu dan telus bagi membolehkan
tanggungjawab dengan mencari berkemahiran dan berilmu pengetahuan. setiap anggota di dalam organisasi
penyelesaian yang kreatif dan inovatif, Budaya pembelajaran seperti membaca, mengemukakan aduan, input, cadangan
sehingga menjangkau pemikiran dan berbincang, membuat penyelidikan, inovasi atau sebarang cadangan bagi
keberanian untuk bereksperimen berkursus, berseminar, melanjutkan menambah baik sistem penyampaian
dengan menggunakan kaedah kerja pelajaran dan penganjuran pelbagai majlis perkhidmatan dalam organisasi.
baru, di luar kotak manusia. Justeru, ilmu yang melibatkan anggota organisasi,
budaya inovatif harus menjadi agenda perlu terus dipupuk dan dikembangkan Kesimpulannya, segala apa yang
penting organisasi dalam menghasilkan kerana ia akan menjadi sumber kepada dirancangkan perlu dilaksanakan bagi
perubahan kepada pencapaian prestasi cetusan idea kreatif dan inovatif mengembangkan budaya inovasi dan
yang tinggi. para pekerja. kreatif dalam organisasi. Tranformasi
harus dilakukan supaya kakitangan
Strategi kedua dengan dalam organisasi, tidak kira dari sektor
mempertingkatkan sistem penyampaian mana dapat melahirkan pekerja yang
perkhidmatan dengan barisan produktif dan secara tidak langsung
hadapan yang lebih berinovatif, akan meningkatkan imej organisasi
yang selaras dengan matlamat dan negara.
program transformasi bagi
mewujudkan enjin baru untuk
melaksanakan perubahan Sumber: UK HR Magazine
dan membina momentum
dalam menyampaikan
hasrat besar kepada
pelanggan dengan
segera.
Bidang Perniagaan
Everpeaks Consulting Sdn Bhd
Perunding dan penasihat srategi perniagaan termasuk analisa
landskap pasaran, perancangan strategi dan model perniagaan
yang menyeluruh, pengurusan stok, harga dan promosi,
perdagangan visual dan pemasaran melalui
e-Dagang, pembangunan perniagaan dan
pengendalian penghantaran dan
perkhidmatan pelanggan.
J
menyokong pemampanan keseluruhan
oachim Sebastian merupakan secara sepenuh masa di bawah syarikat kumpulan atau empayar syarikat. Di samping
pengasas pelekat motosikal Kismet Decals. menawarkan semua perkhidmatan tersebut
berkuasa tinggi keluaran Malaysia kepada usahawan-usahawan tempatan dan
yang pertama. Sejak beroperasi pada S : Bolehkah ceritakan secara ringkas luar negara, Everpeaks Consulting menjadi
2014, ia telah berkembang dan menjadi tentang Everpeaks Consulting Sdn Bhd testimoni kepada kejayaan Kismet Decals
pakar pengeluar pelekat hiasan dalaman, dan apakah yang mendorong anda untuk dan Kratos Motorsports yang diuruskannya.
penjenamaan korporat dan automotif di menubuhkan syarikat tersebut? Everpeaks Consulting juga merupakan satu-
bawah syarikat Kismet Decals. Syarikat satunya syarikat yang mempunyai model
beliau bekerjasama dengan pereka dan Setelah berjaya di dalam perniagaan perniagaan yang sepertinya di Malaysia.
pelukis ilustrasi tempatan dan antarabangsa pelekat automotif dan hiasan dalaman, saya
dan mempunyai pasaran di Amerika mula memikirkan cara untuk membantu S: Apakah pencapaian terbesar syarikat
Syarikat, Eropah dan Asia. kawan-kawan usahawan kecil yang lain di setakat ini dan aspirasi perniagaan anda di
Selain dari perniagaan pelekat, dalam memulakan perniagaan mereka dan masa akan datang?
Joachim juga baru dilantik sebagai mencari pasaran. Seperti saya semasa
pengedar suspensi motosikal jenama mula-mula beroperasi dahulu, salah satu Adalah satu penghormatan untuk menjadi
utama, K-Tech, yang terkenal di United cabaran utama kebanyakan usahawan syarikat pertama di rantau Asia Tenggara
Kingdom. Ia kini boleh didapati dalam kecil adalah mendapatkan pasaran. Dari yang dilantik sebagai pengedar sah untuk
pasaran Malaysia melalui syarikat beliau situlah saya mengambil keputusan untuk produk suspensi K-Tech, yang begitu
iaitu Kratos Motorsports Sdn Bhd. Ini adalah menubuhkan Everpeaks Consulting Sdn terkenal di Eropah. Di Kratos Motorsports,
kali pertama produk K-Tech diedarkan di Bhd. Kami menawarkan perkhidmatan kami mengutamakan kualiti, prestasi dan
Asia Tenggara melalui Malaysia. Jenama perundingan dan penasihat srategi menyediakan sokongan pakar suspensi
K-Tech telah membuat gelombang di United perniagaan termasuk analisa yang cekap untuk pelanggan
Kingdom dan Eropah sejak 16 tahun lalu. landskap pasaran, perancangan kami. Perlantikan Kratos
Menceritakan detik beliau mula terlibat strategi dan model perniagaan yang Motorsports sebagai
di dalam dunia perniagaan, minatnya menyeluruh, pengurusan stok, harga pengedar sah di Malaysia
timbul sejak di bangku sekolah lagi di dan promosi, perdagangan visual adalah satu pengiktirafan
mana beliau berjinak-jinak mencari duit dan pemasaran melalui e-Dagang, kepada reputasi kami
poket dengan membaiki komputer kawan- pembangunan perniagaan dan sebagai pakar suspensi.
kawan. Kemudian, beliau nampak peluang pengendalian penghantaran dan Saya juga telah dilantik
lain di bidang fotografi di mana beliau perkhidmatan pelanggan. sebagai duta jenama Payoneer
memberikan perkhidmatan penggambaran pada tahun 2016. Payoneer adalah
untuk majlis-majlis dan acara keraian. S: Apakah strategi atau konsep pekhidmatan pembayaran global
Ketika itu, Joachim mempunyai hobi perniagaan anda yang berbeza yang membolehkan perniagaan untuk
menunggang motosikal berkuasa tinggi daripada pesaing lain? mempunyai akaun bank di pelbagai
dan minat mengumpul aksesori pelekat Perniagaan kami agak pelbagai, negara dan memberikan akses kepada
untuk motosikal tersebut. Dari situ, beliau bermula dengan pelekat berjuta-juta pelanggan dalam rangkaian
mendapat idea untuk menghasilkan pelekat automotif dan hiasan dalaman Amazon. Payoneer membolehkan
motosikal untuk tujuan kegunaan sendiri dan mengedarkan produk secara pemilik perniagaan memantau semua
dan jualan. Beliau mula membuat kajian atas talian, kami juga meluaskan transaksi eDagang mereka seperti
dan belajar menggunakan aplikasi komputer perniagaan di dalam industri Amazon di dalam satu platform yang
untuk mereka bentuk pelbagai pelekat peralatan automotif iaitu sebagai mudah. Aspirasi syarikat kami adalah
automotif. Beliau mengimport bahan-bahan pengedar suspensi motosikal untuk meningkatkan ekonomi negara
untuk membuat pelekat tersebut. Apabila jenama terkemuka, K-Tech, yang dengan merancakkan lagi perniagaan
hasil-hasil prototaip beliau mendapat berpengkalan di United Kingdom. eDagang dan memudahkan penembusan
sambutan menggalakkan, beliau merekrut Kami berasa sungguh bertuah pasaran antarabangsa melalui Payoneer.
pekerja pengeluaran pelekat automotif kerana terpilih menjadi pengedar sah
KNOWLEDGE SPA
B
ecoming an effective IT leader address your most pressing needs. (For
and manager presents a host of example, if you need to learn about crisis
challengesfrom anticipating management and security, read chapters
emerging technologies, to 1012.) You can also test yourself
managing relationships and think about how to use the books
with senior executives, vendors, and lessons in your own company by reading
employees, to communicating with the the authors Reflection questions at the
board. A good IT leader must also be a end of each chapter.
strong business leader.
This book is your indispensable manual
This booknow thoroughly updated with for IT management and leadership, no
a new preface by the authors and current matter what business youre in.
tech details and terminologyinvites you
to accompany new CIO Jim Barton as he
steps up to leadership at his company.
Youll get a deeper understanding of the
role of IT in your own organization as you
see Jim struggle through a tough first
year, handling (and fumbling) all kinds
The Adventures of an IT Leader of management challenges. Although
fictional, the scenarios are based on the
Author : Robert D. Austin,
authors long experience working with
Shannon ODonnell, real-life companies across industries
Richard L. Nolan and sectors.
Hardcover : 327
Publisher : Harvard Business The Adventures of an IT Leader is both
Review Press an insightful story and an instructive
guidebook. You can read it from beginning
to end or treat it as a series of cases,
skipping around to different chapters that
Norhisham Hamzah is a Senior Manager at the Centre for Entrepreneur Development and Research (CEDAR), a
wholly owned subsidiary of the SME Bank Malaysia. He can be reached at norhisyam@smebank.com.my.
The Advanced Customer Service Retail Conference 2017 by Malaysia Retail The Financial Education Convention 2017
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