Country Evacuation Planning Guidelines

Report No. 472

September 2012
(Version 1.1)

International Association of Oil & Gas Producers

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 Country Evacuation Planning Guidelines

Report No: 472

September 2012

Revision history
Version Date Amendments
1.1 September 2002 Minor change to page 1, paragraph 3
1.0 September 2012 First release
International Association of Oil & Gas Producers

Acknowledgments

This document was produced by the OGP Security Committee.

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 Country Evacuation Planning Guidelines

Contents
1 - Introduction 1
1.1 Responsibilities.........................................................................................................................................1
1.2 Local Staff..................................................................................................................................................1
1.3 Authority to Evacuate..............................................................................................................................1
2. Concept of Operations 2
2.1 Non-Essential Personnel..........................................................................................................................2
2.2 Evacuation Decision and Risk Assessment Process...............................................................................2
3. The Warden System 1
4. Emergency Evacuation (General) 2
4.1 Emergency Evacuation Strategy .............................................................................................................2
4.2 Phased Evacuation...................................................................................................................................2
4.3 Immediate Evacuation..............................................................................................................................2
4.4 Shelter in Place.........................................................................................................................................3
4.5 Assembly Points/Staging Areas..............................................................................................................3
4.6 Passports/Tickets/Essential Items.........................................................................................................3
4.7 Medical/First Aid......................................................................................................................................3
4.8 Missing Personnel.....................................................................................................................................3
5. Crisis Command Centre (CCC) 4
5.1 CCC Equipment ......................................................................................................................................4
6. Communications 5
7. Training/Briefing 5
8. Threat Levels 6
8.1 Triggers Points/Tripwires .......................................................................................................................7
9. Reception Arrangements 8
10. Post Crisis/Reviewing the Plan 9
10.1 Re-entry Triggers Points/Trip Wires....................................................................................................9
10.2 Plan Review.............................................................................................................................................9
11. Operational Aide-Memoire 9
Appendix A: Threat Level Example Aide Memoire 11
Stage One Low Threat Caution.......................................................................................................... 11
Stage Two Medium Threat Alert........................................................................................................12
Stage Three High Threat Emergency.................................................................................................13
Stage Four Operation Shutdown Crisis.......................................................................................14

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1 - Introduction
If a countrys situation deteriorates, for whatever reason, to a
degree where the safety and security of employees and their
dependants are endangered, it may become necessary to
implement additional security procedures. This may involve
suspending or curtailing normal operations, and may result
in the need to facilitate the evacuation of personnel out of
the country to a safe destination. It is envisaged that such a
deteriorating situation will manifest itself as either:
A Gradual Deterioration: Whereby Member
Company has sufficient time to conduct a gradual
and phased evacuation
A Sudden Deterioration: Little or no warning
whereby staff may have to remain in situ, assess the
situation and then respond accordingly.
Each set of circumstances will require a different response
in terms of evacuation planning. In addition any evacuation
plan must be flexible enough to adjust to the confusing and
changing circumstances inherent in such situations.
This document is designed to provide guidance and
direction to management and personnel in the planning and
preparation required to manage an evacuation of personnel,
and/or approved dependents, from the impacted country.
The Plan provides direction for various levels of emergencies,
from those requiring slight changes in routine to those
necessitating the complete evacuation of expatriates and
their dependents from the country.
1.1 Responsibilities
The evacuation process should be implemented and managed
by the Crisis Management Team (CMT), under the
direction of the Country Senior Manager or a nominated
deputy.
The key responsibilities of the CMT should ensure:
The safety and welfare of all personnel (Duty of Care)
Minimise the impact of any emergency situation on
assets and property
To maintain continuity of the business at all
stages of the evacuation, temporary living, and
repatriation process.
The planning and management of the
evacuation process
OGP
Country Evacuation Planning Guidelines
Tasks may include, but should not be limited to:
Establish communication links with reliable, well-
informed sources of information. (The provision
of accurate and timely intelligence regarding
the situation is essential before informed decisions
can be made).
Evaluate the information and assess the nature and
degree of the threat to any employees, dependant
or assets.
Formulate and execute a suitable strategy, based upon
the evaluation made of all information to facilitate the
most appropriate course of action to take in response
to the situation.
Whilst maintaining the necessary flexibility, execute
the agreed strategy
The CMT should always, if possible, be established early. It
should also be recognised that the process may be protracted
and may last many days. CMT planning should take this
into account.
1.2 Local Staff
As early as possible a policy and strategy for local staff during
an evacuation scenario should be developed. Local Staff often
play a pivotal role during an evacuation or crisis situation
and should always be included in Crisis Management teams
and discussions.
1.3 Authority to Evacuate
Authorisation to activate the evacuation plan should rest
with the Country Senior Manager, (Crisis Manager) or their
specific designee assisted by the CMT. This decision should
be done in conjunction with external senior management.
In the absence of both the Country Senior Manager and their
Deputy, the CMT (or other approved body) should assume
the lead and activate the evacuation plan. All decisions
should be supported by external senior management.
Local staff should be kept informed of all changes to the
security situation via a number of means, including a
Warden/Call Tree System.
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International Association of Oil & Gas Producers

2. Concept of Operations

There are two separate scenarios to be considered:
Gradual Deterioration:
This scenario may require the phased repatriation of
personnel. This may be in the form of a pre-planned holiday
or voluntary exit from the country, or an unplanned exit
from the country as authorised by the Country Senior
Manager, and should primarily be by air using scheduled
airline services.
Sudden Deterioration:
This scenario may require an immediate evacuation of
personnel, or a stand fast order until the situation can
be assessed. The preferred method of evacuation is by air
using commercial passenger airlines. If these means are not
available, alternatives will be sought.
2.1 Non-Essential Personnel
Non-essential personnel are those employees who have
been previously identified as having roles that are not
critical to maintaining the day to day business. These staff
and dependents should be pre-identified. Consideration
should also be given to health, age and family status when
considering non-essential personnel.
The primary evacuation destination will be to a place of
safety, or if possible, to the evacuees home country to live
at their own residences or with family. Where possible this
should be pre-designated
Member Companies should maintain contacts with all
relevant authorities and obtain information that may
assist in timely and accurate decision-making. They should
also regularly evaluate this information to ensure that the
appropriate level of awareness is maintained and they are in a
position to respond rapidly to changing events.
In all cases the decision to evacuate personnel should take
precedence over all other information, including information
from Home Country Embassies or Consulates, but only if
safe to do so.
In the event that information is received which suggests that
the evacuation of personnel may be prudent, the Country
Senior Manager or their Deputy will activate the CMT, to
assist in the evaluation of the prevailing situation.
Member Companies should consider operating a staged
security assessment process, which will assist and facilitate
in the preparation, planning and decision-making process for
the CMT regarding the need for evacuation. For the purpose
of this document, a four stage process is used.
Within these two evacuation scenarios (gradual and sudden),
4 subsets are envisaged. These should be separate and distinct
from the general security country risk ratings. You may wish
to use 3 or 5 subsets, however the principle remains the same.
Stage Level Possible Action
One Low (Caution) Evacuation Preparation
Two Medium (Alert) Evacuate Dependants

2.2 Evacuation Decision and Risk Three High (Emergency) Evacuate Non-essential
Personnel
Assessment Process
Four Operation (Crisis) Evacuate Essential
Shutdown Personnel
In order to ensure that the CMT responds appropriately to
prevailing or developing circumstances a number of factors
should be taken into consideration.
The CMT should form and meet on a regular basis once
Regular security advice should be obtained from a number Security Stage 1 is reached.
of sources. These should include but are not limited to:
Global Security
Regional Security
Government Security Agencies and
local security contacts
Local appropriate Embassies
Peer Companies
Open Source Material
All information should be vetted for reliability and
contextualised, trying where possible to assess the impact on
operations and staff.

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3. The Warden System
The Warden System is the method of communication with
employees and their approved dependants and visitors in the
event of any emergency situation, including evacuation. The
communication network should ensure that expatriates are
informed of significant events, cautions, and instructions
relating to security and safety.
Additionally, the Warden System is used for upward
communication of questions and concerns. Messages should
be passed primarily via SMS, e-mail and verbally. The Warden
System may also be extended to local national Employees,
although different information may be communicated.
The Warden System is an official channel of communication
and it is important that the integrity of messages is maintained.
Messages should be relayed in their entirety, exactly as told
without the addition of speculative or rumored items and
without deletion of any part of the message.
OGP
Country Evacuation Planning Guidelines
The CMT is responsible for initiating messages through
the Warden System for onward communication. The Local
Security Manager (or other) should be charged with the
responsibility of maintaining the expatriates contact list,
appointing Warden Managers, explaining the system, and
keeping track of the expatriates presence in country as well as
any family guests Person on Board (POB) list. Accordingly,
each expatriate is responsible for advising the Local Security
Manager of travel plans or absences from country and any
guests present in their household.
The Warden System should be used to:
Communicate implementation of the evacuation plan
Account for all personnel
Notify personnel of critical information
Notify personnel of required actions
Track and control the movement of personnel
throughout the evacuation process
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International Association of Oil & Gas Producers
4. Emergency Evacuation (General)
The Country Senior Manager, in consultation with the
CMT, should decide if the evacuation will be phased
or immediate. Emergency evacuation of non-essential
personnel should be considered once Security Stage 2 is
reached. This decision should be supported by external
senior management.
4.1 Emergency Evacuation Strategy
All evacuation strategies should be based on a number of
possibilities as often the preferred method of evacuation,
which is usually air may not be available. Road and maritime
routes, if feasible, should also be explored.
Commercial Air
Commercial flights are the preferred method for evacuation
as long as they are functioning safely and there is an
acceptable level of risk in transporting evacuating personnel
to the airport(s). The CMT should work closely with the
Travel Department in the early stages of any evacuation
sequence to arrange all local and international travel.
Charter
Charter flights should not routinely be used for an
international evacuation. However if commercial aircraft
are unavailable, then this might become a necessity. A
number of commercial companies can provide for a single
point for assessing the availability of charter aircraft, and if
necessary arranging charter.
Evacuation Providers
A number of commercial companies provide full evacuation
services. Commercial arrangements for these services
are drawn up prior to the possible evacuation and when
needed are invoked. Careful attention should be paid to the
contracted services and their actual provision.
4.2 Phased Evacuation
If phased evacuation is ordered, the Country Senior
Manager, or other authorised body, should decide if any
specific personnel or groups of personnel should be afforded
higher priority for evacuation. This decision should be
based upon an evaluation of risk and danger to any specific
employee group. The guiding principles of any phased
evacuation should be:
Higher-risk/non essential people leave first,
consideration should be given to medical/health issues
First-available seating should be utilised, regardless of
class of travel.
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In a Phased Evacuation, commercial airlines on scheduled
flights should be utilised.
Your Travel Department (or other responsible body) should
coordinate the booking of seats and the issuing round trip
tickets. Economy seating should be utilised if business travel is
unavailable, or only available on a later flight. Timing of travel
should take precedence over any class-of-travel concerns.
The Warden System should be used for notifying evacuees
of their departure details. Personal documentation and
possessions should be carried in accordance with distributed
guidelines. Phased evacuees should assume that a normal
amount of travel luggage will be allowed, unless told
differently through the Warden System.
4.3 Immediate Evacuation
If immediate evacuation is ordered, the Country Senior
Manager, or other authorised body, should decide if any
specific personnel or groups of personnel should be afforded
higher priority for evacuation. This decision should be
based upon an evaluation of risk and danger to any specific
employee group. The guiding principles of any phased
evacuation should be:
Higher-risk people leave first
First-available seating will be utilized, regardless of
class of travel.
In an Immediate Evacuation, commercial airlines on
scheduled flights should be utilized. Should commercial
airlines not be available, alternative method of evacuation
should be considered.
The Travel Department (or other responsible body) should
coordinate the booking of seats and the issuing round trip
tickets.
The Warden System should be used for notifying evacuees
of their departure details. Personal documentation and
possessions should be carried in accordance with distributed
guidelines.
The Warden System should be used for notifying
employees to prepare for immediate departure. Personal
documentation and possessions will be carried in accordance
with the guidelines.
 Country Evacuation Planning Guidelines

4.4 Shelter in Place 4.6 Passports/Tickets/Essential Items

In the event the security situation becomes untenable and The following lists those items recommended to be available
the determination is made that transporting personnel out at immediate notice; when required they should be placed
of the country places those personnel at unacceptable risk, suitably sized soft bag or backpack. These items include, but
the Country Senior Manager and CMT may implement a are not limited to:
Shelter in Place or Stand fast strategy. Passports/Visas
With the Shelter in Place strategy, the CMT via the Marriage Certificate (if applicable)
warden system should advise all personnel expatriates to Birth Certificates (if applicable)
initially stay within their lodgings rather than risk exposure Insurance policies
by evacuating. Drivers license
If dictated by imposed curfew or conditions in the street, all Cheque books
personnel should remain in their residences and maintain US/UK/Euro currency (small amount)
radio/phone communication with each other and the CMT. Medical/Dental records
Information about the situation in the country may be Immunisation records
available through local media outlets (Member Companies Credit cards
are encouraged to provide in advance lists of known reliable Critical prescription medication
sources relevant for the region). It is advised that each Personal hygiene items
apartment should have a battery powered short wave radio
General personal items
as back-up in case of extended power outage. Essential food
and water supplies should also be maintained particularly in Cell Phone/charger (Sat phone if in your possession)
locations determined as High Risk. Water
Food (Energy Bars)
4.5 Assembly Points/Staging Areas Torch
Change of clothing/waterproof
In the event of an immediate evacuation it may be prudent Baggage per person should not exceed 1 x suitcase and cabin
for all staff to muster at a single point, or a number of baggage.
points, prior to evacuation. These should be pre- identified,
international hotels can often be utilised for this function.
However the choice will be dependent on the security 4.7 Medical/First Aid
situation, logistics and availability. Consideration should be
made when selecting popular hotels as other companies or Where possible there should be a medical/first aid capability
organisations may be doing the same. at all stages of the evacuation process
Route selection to and from the staging areas is an important
consideration, alternative routes should also be considered. 4.8 Missing Personnel
The CMT should report those persons who are unaccounted
for. Depending on the evacuation timing, the Country
Senior Manager and the CMT should make the final
decision to suspend the search and complete the evacuation,
it should be taken into consideration that missing personal
may be ill or injured. A strategy should be agreed for dealing
with staff which refuse to leave.

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International Association of Oil & Gas Producers

5. Crisis Command Centre 6. Communications

(CCC)
In the event of a regional issue or incident a CMT should Where possible multiple communication methods should be
operate, if possible, from a local CCC. The location of this utilised. Examples would be:
should be pre-determined and will depend on the local Landline
security situation. The primary CCC should be used until Email
such time as it is considered unsafe for continued operation, Cell/mobile phones (SMS and out of country SIMs)
at which time the alternate CCC should be activated.
Satellite Phones (differing models)
Fax machines
5.1 CCC Equipment Data satellite links
Long & Short wave radios
The CCC should be equipped, where possible, with:
Skype/VOIP
Emergency plans and procedures,
Access to social media sites
The warden communication system,
Telephone directories,
A log book to record events, Use multiple Communication methods:
Office stationery,
Copier,
Maps,
TV, am/fm radio,
Land lines,
Conference facilities,
Satellite phone,
Access to Member Companys network
Video equipment (if available)

Systems & Plans

Office Resources 7. Training/Briefing

Prior to deployment to at risk countries all staff should

be briefed as to the possibility of evacuation and their roles
Communication Tools
and responsibilities if an evacuation becomes necessary. In
addition regular table top exercises, using various scenarios,
should be conducted with the CMT to ensure all are familiar
with the plan, the necessary equipment, and their various
responsibilities. Deputies should always be nominated and
exercised. This should be outlined in the evacuation plan.

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 Country Evacuation Planning Guidelines

8. Threat Levels

The evacuation strategy involves defining threat levels based Threat level 2 Alert Medium Threat
on the growing seriousness of the situation starting with
Threat Level Two (2) Alert (Medium Level)
threat level one.
Example, include but are not limited to:
Each ascending threat level represents an escalation in the
Large scale movement of disgruntled and disaffected people
situation. The Strategy should entail a phased evacuation into urban areas.
starting with dependants and ending with essential staff Increased vulnerability of residential areas. Travel between
based upon the level of threat. areas difficult and hazardous.
Power cuts, food and water shortages power disruptions
An example would be: lasting for extended periods. Basic foodstuffs scarce.
Business disrupted Nationalist protests, local and / or expat
Stage Level Possible Action staff suffers from intimidation.
One Low (Caution) Evacuation Preparation Minorities (Westerners) targeted on an increasing scale.
Incidents becoming widespread and commonplace.
Two Medium (Alert) Evacuate Dependants
Increase in bomb threats/security incidents
Increased intensity of state sponsored demonstrations
Three High (Emergency) Evacuate Non-essential
Personnel Isolated incidents of local unrest
Unauthorised demonstrations take place challenging authority
Four Operation (Crisis) Evacuate Essential
Shutdown Personnel Government warnings on TV & radio restricting movement
Advice from relevant Embassy to evacuate dependants
Normally the situation is expected to graduate in sequence
through the threat levels but it may be that the situation
escalates quickly to a higher level. If this occurs you should Threat Level 3 Emergency High Threat
carry out the specific duties for the appropriate threat level
Threat Level Three (3) Emergency (High Threat)
and for all lower threat levels.
Example, include but are not limited to:
Civil insurrection violence aimed at officials and
8.1 Triggers Points/Tripwires representatives of the government. Destruction of specific
government buildings. Riots and looting.

Establishing escalation indicators or Tripwires is an
important step in understanding the changes that are
occurring which may precipitate an evacuation. Your
own organisation risk appetite/tolerance will drive these
indicators. However examples could include:
Threat level 1 Caution Low Threat
Threat Level One (1) Caution (Low Threat)
Example, include but are not limited to:
Small-scale demonstrations and spontaneous violence within
the capital area.
One off serious security incidents
The perceived ability of authorities to control outbreaks quick
response to incidents and effective crowd control.
Major natural disaster Cyclones, floods, fires, earthquakes,
crop-failure and outbreaks of disease.
Firearms used by and against security forces in urban areas.
Inability of the government to guarantee security.
Substantial desertions from security forces, lack of response
to emergency situations.
Dramatic crime increase aimed at the wealthy.
Minorities (Westerners) specifically targeted
(residences and businesses).
Large scale military mobilisation
Curfews and martial law implemented
Advice from relevant Embassy to evacuate non-essential personnel
Threat Level 4 Crisis Operational Shutdown

Nationalist Propaganda - Government sponsored

Threat Level Four Crisis (Operation Shutdown)
Government approved demonstrations
Example, include but are not limited to:
Media/ Gov warnings regarding increased social disorder
Military hostilities factional infighting (coup detat). Civil war
Acts of random violence and destruction of property or armed conflict

Embassies issue travel advisory warnings Hostile and dangerous environment. Travel around region very
difficult. Curfews and martial law enforced by security forces.
Ethnic-Religious protests
Business continuation becomes impossible or unrealistic.
Advice from relevant Embassy to evacuate all personnel.
Embassies close down

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International Association of Oil & Gas Producers
9. Reception Arrangements
In order to ensure that all the needs of the evacuated
personnel are addressed, a reception plan should be compiled
outlining the reception process and the issues, which may
need addressing. This plan should be implemented in
the country/area receiving the evacuated personnel prior
to their arrival.
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10. Post Crisis/
Reviewing the Plan
In the aftermath of a crisis, in cases where events have taken a
mental and physical toll on staff, the offering of professional
counselling should be considered.
10.1 Re-entry Triggers Points/
Trip Wires
Following evacuation the examining of reverse trigger
points should be considered, in general this involves looking
for events which will assist you in making a return decision.
It should be noted that the country may have changed
considerably during the evacuation process. Factors and
the decision that will influence your return should be
documented. The team involved in the decision to evacuate,
should be involved in the re-entry decision
10.2 Plan Review
At the earliest opportunity the evacuation plan should
be reviewed and amended based upon your experiences.
Other country evacuation plans should also reflect
your experiences.
11. Operational Aide-
Memoire
When dealing with the operational planning of the run up
to, and the actual evacuation, an Aide-Memoire may prove
to be a useful planning aid, an example of which can be
found in Appendix A.

Stage One
Low Threat
Caution
Description: Political security
environment has deteriorated
and events have occurred,
which threaten the general
safety of foreign nationals.
Examples: Political instability,
civil unrest outside the capitol,
limited civil unrest within
the capital, such as peaceful
demonstrations, limited
targeting of ethnic minorities,
degree of organisation behind
unrest, authorities in control
of situation.
CMT: The CMT should
engage in the planning process.
Actions to be considered:
Appendix A: Threat Level Example Aide Memoire
Local Management Crisis Management Team Security Issues
1. Liaise with the CMT 1. Meet to evaluate the 1. Review the physical
2. Feasibility study to situation and review security of facilities,
prepare for reception the Evacuation
of evacuated Response Plan
personnel 2. Contact factual 2. Liaise with
information sources,
3. Arrange transfer of
i.e. security firms,
emergency funds for
Embassy, locals,
expatriates
other companies
3. Identify triggers for
escalating phases of
evacuation 3. Brief dependants and
4. Test the Warden/ Safe
Haven Communication
System 4. Identify reliable
5. Update employees
and dependants on
current situation
6. Issues appropriate
advisories and 5. Co-ordinate the
encourage feedback
7. Identify Hotels, Safe
Havens, Assembly
points, Embarkation
points and Reception
Points
8. Ensure company
records are categorised
according to
confidentiality,
backed-up and consider
data transfer to HQ
9. Categorise essential
and non-essential
personnel
10. Identify local nationals
to take over key roles
Country Evacuation Planning Guidelines
Human Resources Issues Communications Issues Logistics /Transportation All Employees &
Issues Dependants
1. Confirm data on 1. Identify and source all 1. Contact transport 1. Review residential and
expatriate employees means of providers and ensure personal security
offices, and and pass onto communication they are available for use arrangements
residences Embassies and HQ including -telephones, 2. Assess privately owned/ 2. Review Evacuation
2. Remind employees to hand-phones, E-mail, leased and company Response guidelines
information sources become familiar with Fax, Radios, Pagers, transport availability
Satellite phones, 3. Check Passport validity
and provide security the Emergency Plan
briefs to CMT on runners 3. Identify alternative 4. Know contact details
3. Obtain updated transportation
current situation and airline schedules 2. Co-ordinate the and whereabouts of
an assessment of distribution of 4. Ensure adequate fuel other families within
4. Confirm with supplies are obtained your designated Safe
likely outcomes Communications
pre-arranged hotels equipment and stored Haven group
concerning
employees on general 3. Ensure all are briefed 5. Vehicles to be kept 5. Inform Safe Haven
security awareness
occupancy levels
on the deployment and refuelled Supervisors of any
5. Pre-arrange visas to correct use of the 6. Distribution of emergency change in
ensure staff can Communications supplies to residences circumstance i.e.
security firm for depart to chosen contact details,
additional security equipment; including
destinations 7. Ensure adequate food, changing location for
needs e.g. convey correct radio
water and medical w/end etc
escorts, guards etc 6. Compile list of procedures and
supplies are assembled
temporary expatriate discipline 6. Follow direction and
visitors and update
and available for
advice of the CMT
distribution of up to 4. Test all Communications distribution
records equipment and the 7. Pack & crate non-
date maps to all
employees showing 7. Liaise with HQ to Warden/ Safe Haven essential household
Safe Havens, finalise reception Communications items of value for
Assembly Points and arrangements for System Network storage / shipping
Embarkation Points evacuees 5. Throughout the crisis and upgrade
insurance policies if
8. Liaise with schools period establish and
to establish their maintain necessary
emergency plans, communications with: 8. Arrange for shipment
obtain contact details H.Q., Embassies, or boarding of
Schools, Residences, household pets
9. Liaise with schools
Information providers
and brief dependants 9. Be prepared to take
and service providers.
on school closures responsibility for
Obtain list of schools
and openings dependants and self if
attended by expatriate
the situation seriously
children
deteriorates
Financial Issues
1. Ensure ready cash
source for purchase of
emergency supplies
and hotel
accommodation
funding
2. Distribute emergency
funds
3. Liaise with HQ
International Association of Oil & Gas Producers
Stage Two
Medium Threat
Alert
Description: There is clear
evidence that civil unrest
is escalating, or is likely to
escalate beyond the ability of
the authorities to keep under
control. Embassies may issue
evacuation recommendations
and schools may close.
Examples: Political situation
worsens civil insurrection,
large scale and more organised
protests resulting in violence,
minorities targeted by politically
motivated groups on a large
scale. Inadequate protection of
residential areas. Serious food
and water shortages.
CMT: The CMT should
consider evacuating dependants
at this stage if still in
country. In addition the
CMT can also consider
employees whose presence is
not essential can also depart
by commercial transportation.
Contact and determine refuge
country, update HQ and
relevant embassies.
Actions to be considered:
Local Management Crisis Management Team Security Issues Human Resources Issues Communications Issues Logistics /Transportation All Employees &
Issues Dependants
1. Prepare for reception 1. Update employees 1. Implement additional 1. Liaise with Financial 1. Maintain 1. Provision of transport for 1. Co-operate with CMT
of all expatriates and dependants on the security measures of co-ordinator for Communications links movement of evacuees & follow instructions
2. Receive accommodate current situation facilities, offices and provision of and establish new (dependants) from 2. Implement pre-
and arrange onward 2. Restrict overseas residences and evacuation benefits contacts as needed residences to Assembly determined plans for
travel of dependants expatriate visitors to deploy guards where and allowance to Points and onto pets, visitors,
essential personnel necessary employees Embarkation points domestics etc
3. Liaise on a weekly Financial Issues
only 2. Ascertain and brief 2. Co-ordinate with 2. Provision of local drivers
basis with the CMT
personnel on NO- travel bureau for and security escorts
3. Prepare a Grab Bag
3. Identify who and when 1. Monitor and assess per person to include
to evacuate. Consider GO areas departure itineraries disbursement 3. Confirm reservations for essential items,
evacuation of 3. Brief visitors on of evacuees requirements evacuation of non- documents, valuables/
dependents and non security situation and 3. Liaise with HQ to 2. Distribute additional essential personnel, if money, medications
essential personnel on Warden/ Safe confirm reception funds as and when necessary etc
4. Consider Haven arrangements required 4. Monitor emergency 4. Maintain Safe Haven
accommodating Communication 4. Advise employees / supplies and make contact and inform on
essential employees in System Network dependants of necessary adjustments any changes
Hotels, Safe Havens 4. Arrange escorts for departure travel 5. Liaise with alternate 5. Secure residence and
closer to offices evacuation of schedules evacuation resources remaining belongings
5. Contact HQ and ensure dependants to 5. Update Warden/ in preparation for
assembly and
arrangements are in Safe Haven evacuation
place to receive embarkation points, if Communication 6. Take all important
necessary
evacuees network to cover personal papers out of
5. Implement security departing personnel
6. Implement preferred
measures for vacant
country with you or
method of evacuation 6. Co-ordinate activities dependants
for dependants residences of at assembly and
evacuated personnel 7. Keep passport with
7. Implement the evacuation points you at all times
alternative evacuation 6. Liaise with HR 7. Update HQ and the
co-ordinator 8. Prepare only one (1)
means if necessary, embassy on suitcase per person
over land, sea routes expatriate movements (20kg)
and liaise with service
providers
8. Liaise with schools 9. Do not notify or
and brief dependants
8. Inform Embassies of on school closures
involve anyone other
than your dependants
evacuation and openings on emergency plans
arrangements
9. Prepare for the
disposal, storage, and
transmission of
company assets and
proprietary information
10. Brief local staff on their
take over duties
11. Initiate plan and
procedures for possible
business termination /
resumption

Stage Three
High Threat
Emergency
Description: The political /
security environment is such
that there is clear evidence
of a breakdown in law and
order to such a degree that
foreign nationals are in
danger. Embassies may issue
evacuation recommendations
Examples: Major natural
disaster, military hostilities,
extreme civil disorder, ethnic-
religious crisis, inability of
host government to provide
security, dramatic increase in
crime directed at foreigners
and ethnic minority groups.
CMT: The CMT should
consider evacuating non-
essential employees at this
stage and should commence
hand-over operations to local
staff. Sensitive documents
should be taken into custody
of personnel remaining
and abandon or destroy
the remainder.
Actions to be considered:
Local Management Crisis Management Team Security Issues
1. Receive & arrange 1. Update remaining
onward travel of all employees of current
expatriate non- situation
essential personnel 2. Implement primary
2. Liaise on a daily basis method of evacuation
with the CMT for non-essential
employees
3. Set up a hotline
service for 3. Implement alternative
dependants evacuation routes if
necessary, over land,
4. Initiate retrieval of all
proprietary sea routes and check
with service providers
information
4. Appoint local nationals
to cover for non-
essential employees
5. Prepare for shut-down
of operation in
conjunction with HQ
6. Remain in close contact
with Embassies should
pre-arranged
evacuation methods
become untenable
7. Remove, transfer or
destroy all copies of
sensitive information
Country Evacuation Planning Guidelines
Human Resources Issues Communications Issues Logistics /Transportation All Employees &
Issues Dependants
1. Enforce security 1. Liaise with service 1. Maintain 1. Acquire alternative 1. Remain in close
measures in providers and Communications links evacuation resources if contact with CMT and
accordance with arrange and establish new needed Safe Haven
CMTs decision transportation of contacts as needed Supervisors at all times
regarding the non-essential 2. Follow all instructions
protection of assets employees to depart immediately and
and proprietary for safe havens / Financial Issues
precisely
information overseas
1. Provision of cash 3. Restrict movements to
2. Provide security 2. Liaise with Embassies funding for purchases work and residence
escorts for evacuating and provide them and facilitation
non-essential with information on 4. Non-essential
2. Arrange transfer of personnel to take only
employees to remaining expatriate company financial
one (1) suitcase per
assembly and employees assets person (20kg)
embarkation points
3. Update HQ on
5. Bring two days of
expatriates
movements ready-to-eat food and
water to the assembly
point
6. Check in with Safe
Haven Supervisors at
assembly points
7. Notify CMT of any
change in plan
International Association of Oil & Gas Producers

Stage Four
Operation Shutdown
Crisis
Description: This is where
civil unrest appears to be
escalating to the point
where the complete fabric
of government and civil
Local Management Crisis Management Team Security Issues Human Resources Issues Communications Issues Logistics /Transportation All Employees &
Issues Dependants
1. Oversee the retrieval 1. Update remaining 1. Secure offices in 1. Update HQ and 1. Maintain 1. Provision of transport to 1. All expatriate
of all proprietary essential personnel accordance with the Embassies on Communications links sustain ongoing business employees to evacuate
information 2. Determine whether to Business Resumption evacuation of and establish new requirements or final out of country if
2. Receive and arrange continue operating or Plan remaining expatriates contacts as needed withdrawal of remaining situation allows and is
travel of remaining pass on all key roles 2. Ensure local nationals expatriate personnel deemed necessary by
essential expatriate to local nationals are in place, if the CMT
Financial Issues
personnel possible
3. Liaise with embassies
3. Liaise with with regards to 3. Evacuate remaining 1. Liaise with HQ and
government agencies evacuation of essential staff if and transfer any remaining
to assess the political remaining expatriates when directed financial assets

order is breaking down. situation in 4. Liaise with HQ regards

preparation for return total expatriate
Business continuation is to normal working evacuation
impossible and the remaining conditions
5. Evacuate remaining
essential staff is in immediate expatriate personnel if
danger. All foreign nationals necessary

should consider immediately

evacuation, if they have not
already done so.
Examples: Foreign citizens
become the target of civil
unrest. Hostile and dangerous
environment. Ethnic-religious
crisis. Internal military conflict.
CMT: The CMT should
consider evacuating Essential
Personnel who are still in
country as soon as possible,
by the most appropriate pre-
determined means identified.
Actions to be considered:-
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