Name of Respondent
Designation / Title
Contact Number
Email Address
Name of Reviewer
Designation / Title
Contact Number
Email Address
Instructions
No. Outsourced service(s) Description of outsourced service(s) Name of service provider / material sub-contractor
as set out in the outsourcing agreement
*a separate row should be added for each unique
service / each service under a master agreement. *For each service provider, please provide
information on each *material sub-contractor, if
any, under a new row.
Example 1 Information systems management and maintenance Renting of data centre space to house disaster recovery (DR) equipment. XYZ Pte Ltd.
Example 1a Information systems management and maintenance Control and regulation of data centre environmental conditions (e.g. ABC Pte Ltd.
temperature and humidity)
Example 2 Middle and back office operations Outsourcing of remittance and treasury operations DEF Inc.
Example 2b Middle and back office operations Outsourcing of remittance and treasury operations GHIJK Inc.
GUIDELINES ON OUTSOURCING JUN 2016
GUIDELINES ON OUTSOURCING JUN 2016
GUIDELINES ON OUTSOURCING JUN 2016
Category Business registration number of Country where the service provider / Type of outsourcing Materiality
service provider / material sub- material sub-contractor is registered
contractor (please provide the ISO 3166-1 alpha-
3 country code)
When did the institution perform the Service provider / material sub- Service provider / material sub-contractor Please list all the cities where the
materiality assessment? contractor supports business stores or processes customer service will be carried out
(YYYYMMDD) operations that are time critical information which in the event of any
unauthorised access or disclosure, loss
or theft of the information, may have a
material impact on the customer
20120521 No No Singapore
Please list all the cities where customer Service provider substitutability Alternate service provider has been identified Service commencement date
information will be stored or processed (YYYYMMDD)
*Service provider only *Service provider only
Seattle, Washington Can be substituted with major impact to Do not need alternate service provider (please 20160720
Phoenix, Arizona business operations elaborate in the Other Comments column)
Last contract renewal date Service expiry or next When did the institution last Was there a change in materiality Institution's frequency of audit on the service
(where applicable) contract renewal date undertake due diligence on the following the most recent due provider / material sub-contractor (Year(s))
(YYYYMMDD) (YYYYMMDD) outsourcing / sub-contracting diligence undertaken on the
arrangement? (YYYYMMDD) outsourcing / sub-contracting
*Service provider only *Service provider only arrangement?
A
p
p
l
W
i
h
ci
ta
M
tie
id
-
Outsourcing to parent institution. Further outsourcing by lo
d
Business continuity and disaster recovery functions and activities;
n
la
parent institution to GHIJK Inc.
b
e
p
e
Claims
ra administration (e.g., loan negotiations, loan processing, collateral management, collection of bad loans)
l
o
ln
icd
Document
e
n processing
sg
b
sa
iInformation
ca systems hosting (e.g., software-as-a-service, platform-as-a-service, infrastructure-as-a-service)
n
rk
rg
a
Information systems management and maintenance
o
(f
n
e
g
f
.ie
Investment management (e.g., discretionary portfolio management, cash management)
g
m
c
.e
,n
to
lp
s
o
e
sa
r
GUIDELINES ON OUTSOURCING JUN 2016
Manpower management (e.g., benefits and compensation administration, staff appointment, training and development)
Professional services relating to the business activities of the institution (e.g., accounting, internal audit, actuarial, compliance)
Others
GUIDELINES ON OUTSOURCING JUN 2016