APMG Qualifications Catalogue

A GUIDE TO OUR PORTFOLIO
Professional guidance, training and certification

schemes for improved business performance
Project & Programme Management

IT Governance, Service Management & Cyber Security
Business Management & Change
www.apmg-international.com | www.apmg-cyber.com
FEB 2017 LEARN > CERTIFY > IMPROVE

APMG International Certifications
Our certification schemes are

designed to provide professional
career development for individuals
Equipping them with the skills, knowledge, tools and techniques to help
them and their organizations perform more effectively.
Find out more at www.apmg-international.com
Visit our specialist cyber website for details of our industry-leading cyber security
& resilience assessments, standards, training and certification portfolio.
Find out more at www.apmg-cyber.com
Our Business Books website specializes in recommended reading

for our portfolio of professional certifications.
Browse all titles at www.apmg-businessbooks.com
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Contents
About Us For IT Governance
4 About APMG International 34 BiSL
4-6 Professional Certification: 35 COBIT 5
The Wise Investment
For IT Service Management & Security
Addressing Key Business Requirements
36 ASL
Leading Practice 37 Change Analyst
Committed to Quality 38 Cloud Computing
Preparing for your Exam 39 CMDB
Taking your Exam 40 DevOps Agile Skills Association (DASA)
41 ISO/IEC 20000
Our Portfolio of Certifications 42 ISO/IEC 27001
Project & Programme Management 43 ITIL
8 AgileBA (Agile Business Analysis) 44 Lean IT
45 Problem Analyst
9 AgilePgM (Agile Programme Management)
46 SDI (Service Desk Institute)
10 AgilePM (Agile Project Management)
47 Service Automation Framework (SAF)
11 Better Business Cases
48 Service Catalogue
12 CP3P (Public-Private Partnerships)
49 Service Level Analyst
13 Earned Value
For IT Asset Management
14 Managing Benefits 50 IAITAM Certifications
15 MoP (Management of Portfolios)
16 MoV (Management of Value) For Successful Change Management
17 MSP (Managing Successful Programmes) 52 Change Management
18 P3O (Portfolio, Programme & Project Offices) For Effective Facilitation
19 PM4SD (PM for Sustainable Development) 53 Facilitation
20 PMD Pro (PM for NGOs) For Process & Performance Improvement
54 Lean Six Sigma
21 PPS (Programme & Project Sponsorship)
For Risk Management
22 PRINCE2
55 M_o_R (Management of Risk)
23 PRINCE2 Agile
For Contract & Commercial Management
24 Project Planning & Control 56 IACCM Certifications
25 Stakeholder Engagement For Professional Services
IT Governance, Service Management 57 PS Professional
& Cyber Security For Business Relationship Management
58 BRMP and CBRM Certifications
For Cyber Security & Resilience
For Technical Communication
28 CESG Certified Professional (CCP)
59 CPTC Certification
29 RESILIA
For Business & IT Management
60 OBASHI
For Sourcing Governance
Cyber Security Tools & Assessments 61 Sourcing
31 GCHQ Certified Training For Efficient Human Resources
32 Cyber Defence Capability 62 AQRO
Assessment Tool (CDCAT) For Business Transformation
33 Cyber Essentials 63 CHAMPS2
For Financial Management
33 Cloud Industry Forum certification
64 Finance for non-Financial Managers
For Winning Bids & Proposals
65 APMP
ITIL, M_o_R, MoP, MoV, MSP, P3O, PRINCE2 & PRINCE2 Agile are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited.
All rights reserved. RESILIA is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. AgilePM, AgileBA and AgilePgM
are Registered Trade Marks of Dynamic Systems Development Method Limited. CHAMPS2 is a registered trade mark of Birmingham City Council. asl & BiSL are
registered trademarks of the ASL BiSL Foundation. COBIT is a registered trade mark of ISACA.
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About APMG International

APMG International is a global accreditation and certification
body. We administer a range of professional management
qualifications and supporting accreditation schemes that
support individuals and organizations in key management
disciplines, including Programme and Project Management,
IT Service Management, Cyber Security and Change
Management.
Our broad portfolio of schemes includes world-renowned products such
as AgilePM, COBIT 5, ITIL, PRINCE2 and ISO/IEC 20000.
To support our goal of providing knowledge-based workers with guidance
and certification to improve efficiency, performance and results, we work
in partnership with key industry partners and experts.
Professional Certification: the wise investment Contract & Commercial Management

Investing in yourself by taking a professional course and Facilitation
examination is a wise decision. Research shows that people who Risk Management
attend courses and gain qualifications are better paid and more Sourcing Governance
likely to get the best jobs. They also benefit from being more
motivated, more engaged and happier in their roles than people Leading Practice
who do not continue with formal career development. We work with strategic partners and recognized industry
Certifications really are an investment because you are more likely experts to ensure that our certification schemes:
to find employment and earn more money if you hold professional Are aligned with and relevant to current industry practices;
qualifications.
Are applicable to any individual and organization regardless
Apart from these benefits, feedback from our Accredited Trainers of size or the industry in which they operate;
shows time and again that people benefit hugely from getting
away from their desks, increasing their knowledge, meeting Equip individuals with highly relevant, current and best
new people working in similar fields and facing the motivating practice knowledge, tools and techniques to support
challenge of an examination. key business challenges;
Undergoing training will help you cope better with the pressures Add real value to individuals and the organizations they
of your role because, even if you take a course that is not directly represent;
related to your current career, you will have a broader and more Support professional development and adoption of best
strategic view of your professional world afterwards. practice knowledge and skills.
Addressing Key Business Challenges
All of our certifications are designed to improve the knowledge,
skills, capabilities and productivity of knowledge-based workers. Some of our partners...
As a direct result, we aim to help organizations improve their
performance and efficiency.
Our portfolio covers a range of key management disciplines
including:-
Portfolio, Programme & Project Management (PPM)
Cyber Security & Resilience
IT Service Management & Security
IT Governance & Asset Management
Benefits Management
Business Relationship Management
Change Management
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Committed to quality
We are committed to quality in everything we do. Our certification
and accreditation activities are developed and managed in
accordance with a robust quality management system and
processes accredited by the United Kingdom Accreditation Service
(UKAS the national accreditation body recognized by the UK
government to accredit organizations providing certification services).
This dedication and commitment ensures candidates sitting our
examinations have confidence in the exam and certification process,
as well as ensuring the quality of training and consultancy services
provided by our global network of accredited organizations.
Our partners and clients value the high level of quality assurance
we apply to our processes, often citing quality as the key reason
for working with us.
Preparing for your exam

For the majority of our certifications, candidates can choose to
either attend an accredited training course with one of our ATOs
(Accredited Training Organization) or self-study, undertaking study in
preparation for their chosen examination at a time and pace to suit,
completing the examination when ready.
Accredited training
Training services in support of our certifications are delivered
by our global network of ATOs. All are subject to our rigorous
assessment and surveillance activities designed to maintain the
integrity and quality of services offered.
Our ATOs offer a host of course options to suit different styles,
requirements and budgets. From intensive 2-5 day classroom-
based training to fully online computer-based / distance learning Convenience and flexibility
programmes, you are sure to find an option to suit your needs.
We passionately believe that our certifications help
Find our Accredited Training (ATO) and Accredited individuals progress and organizations perform better.
Consulting (ACO) Organizations at: That is why we want to make them as accessible as
www.apmg-international.com/AccreditedProviders possible, regardless of a candidates location.
Choose carefully! Taking your exam

When choosing your option, do be mindful of the validated skills Training Courses: As part of their accreditation, our
and experience of trainers employed by our ATOs. If you choose to ATOs offer exam sessions alongside their courses. The
self-study, you will not benefit from these highly valuable attributes. vast majority of courses offered by our ATOs include
the associated exam/s.
Online Exams: APMG has teamed up with providers

of specialist technology to facilitate online exams.
This enables our candidates (whether self-studying or
obtaining training via one of our ATOs) to sit our exams
remotely at a time and location of their choice. Just a
webcam, stable internet connection and some basic
Pass rates for self-studying computer features are required.
candidates are almost always Public Exam Centres: For self-study candidates, we
significantly lower than those for also run a number of public exam sessions for paper-
based examinations in key locations around the world
candidates attending accredited
training courses.
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Our Portfolio of Certifications For Change Management

Our portfolio covers a broad range of important management Embrace change successfully
disciplines, with certifications and supporting guidance carefully
designed to help individuals and their organizations improve For Facilitation
efficiency, drive results and maximize return on investments. Extract maximum value from meetings & group working
For Portfolio, Programme and Project Management For Sourcing Governance

Take control of your change initiatives Become an outsourcing/sourcing governance specialist
For Benefits Management For Business & IT Alignment

Ensure benefits are the driver for investments Improve decision making and management with OBASHI
For Cyber Security & Resilience For Business Relationship Management

Protect your organization against cyber threats and attacks Get more value from client & supplier relationships
For IT Service Management & Security For Contract & Commercial Management
Optimize the provision of IT services Unlock commercial & contract management capability with IACCM
For IT Governance
Maximise the trust in and value from IT
Read on for further details on our full range of certifications.
Become an APMG Accredited Training Organization (ATO) Further Information

If your organization is interested in becoming an accredited For more information about us, our broad range of certification
training provider for one or more of our professional certification schemes, accreditation services and our global network of ATOs and
schemes, please get in touch (see back cover for contact details). ACOs, please visit our website: www.apmg-international.com
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In this section:
In this section:
Portfolio, Programme
& Project Management
Maximize return on investment

from change initiatives
8 AgileBA (Agile Business Analysis)
9 AgilePgM (Agile Programme Management)
10 AgilePM (Agile Project Management)
11 Better Business Cases
12 CP3P (Public-Private Partnerships)
13 Earned Value
14 Managing Benefits
15 MoP (Management of Portfolios)
16 MoV (Management of Value)
17 MSP (Managing Successful Programmes)
18 P3O (Portfolio, Programme & Project Offices)
19 PM4SD (Project Management for Sustainable Development)
20 PMD Pro (Project Management for NGOs)
21 PPS (Programme & Project Sponsorship)
22 PRINCE2
23 PRINCE2 Agile
24 Project Planning & Control
25 Stakeholder Engagement
Master the role of Agile Business Analyst with AgileBA

training and certification.
The business analyst role is critical Along with the handbook, training and certification aims
to provide:
for successful agile projects and
Knowledge and understanding of the Agile Business Analyst
development. Despite this, there has role and responsibilities;
been little in the way of detailed best
Context to the role beyond the individual project, in relation
practice guidance that directly addresses to organizational mission and strategy;
the role, responsibilities and skills of the Additional depth, guidance and techniques for the
Agile Business Analyst. Business Analyst role.
The guidance is based on the Agile Business Consortium's Agile
In partnership with the Agile Business Consortium, APMG
Project Framework, an approach which defines the role of the
International is delighted to offer AgileBA - a professional
project-based Business Analyst in relation to business, development
training and certification scheme to support those working
and testing roles at all levels. However the guidance goes deeper,
in (or aspiring to) an Agile Business Analyst role.
with many generic and popular agile techniques also included.
Our syllabus is based on the AgileBA Handbook, published
AgileBA is the latest addition to our agile family of training and
by the Consortium. The handbook offers useful, practical and
certification schemes, joining the popular and well established
comprehensive guidance on the role of the Business Analyst
AgilePM (Agile Project Management) launched in 2010 and
working in an agile way.
AgilePgM (Agile Programme Management) launched in 2014.
FURTHER INFORMATION
Qualifications available: IN PARTNERSHIP WITH
FOUNDATION (multiple-choice)
Who is it for?
PRACTITIONER (objective-testing)
AgileBA guidance, training and certification are designed to
benefit a wide range of roles including Business Analysts, Change You may also be interested in:
Analysts, Project Managers, Scrum Product Owners/Managers,
AgilePgM
Systems Analysts and Agile Developers.
AgilePM
Find out more online at Better Business Cases
www.apmg-international.com/AgileBA Managing Benefits www.agilebusiness.org
Stakeholder Engagement
8
Adopt an agile approach to programme management

with our AgilePgM training and certification.
The world of project and programme APMG has partnered with the Agile Business Consortium to
create AgilePgM guidance and a supporting certification scheme
management has been evolving over for agile programme management.
recent years. Agile methods and The guidance much like the sister project management
practices have become increasingly guidance draws heavily on the content of the Consortium's Agile
popular as organizations seek to Project Framework a long established, internationally recognized
framework for agile project delivery.
respond faster and more effectively to
It provides programme managers with a disciplined but
ever-increasing change requirements. flexible agile approach to the management of transformational
This is particularly true of project management and our organizational change, allowing for iterative and incremental
AgilePM certifications are proving extremely popular. delivery of outputs and benefits.
What about programme management? What guidance The governance model, contained within the guidance, ensures
and certifications are available for programme managers a programme will capture its vision, whilst empowering teams
wishing to improve and demonstrate their agile to work without undue interference. Built on firm foundations,
credentials? the programme can evolve and react to business change in our
increasingly dynamic world.
FURTHER INFORMATION
Who is it for?
The AgilePgM guidance and supporting training/certifications are You may also be interested in:
aimed at aspiring and practicing programme managers and team
AgilePM
members wishing to adopt a disciplined, flexible and collaborative
Better Business Cases
approach to the management of large-scale business
transformation activities (programmes). Managing Benefits
Stakeholder Engagement www.agilebusiness.org
Find out more online at
www.apmg-international.com/AgilePgM
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Combine flexibility with proven process for successful

agile project delivery.
The world of project management has changed The guidance is based on the Agile Business Consortiums Agile
significantly over recent years. Until recently, much of Project Framework and is underpinned by their eight principles
the corporate world predominantly used traditional, for effective agile project delivery:
sequential, waterfall approaches for projects.
1. Focus on the business need
Far too many projects were failing, for a variety of reasons,
2. Deliver on time
but mainly because projects were just too big and too long,
communication and business engagement were poor and 3. Collaborate
progress was measured in percentage complete, rather than
4. Never compromise quality
business value delivered.
5. Build incrementally from firm foundations
AgilePM guidance offers a practical and repeatable
methodology that achieves an ideal balance between 6. Develop iteratively
the standards, rigour and visibility required for good
7. Communicate continuously and clearly
project management, and the fast pace, change and
empowerment provided by agile. 8. Demonstrate control
The focus is on developing solutions incrementally enabling The AgilePM guidance and supporting training courses explain
project teams to react effectively to changing requirements, whilst how to lay the foundations for successful agile projects and
empowering project personnel and encouraging increased manage an agile project from start to finish.
collaboration and ownership.
FURTHER INFORMATION
Who is it for? FOUNDATION (multiple-choice)

AgilePM certification is aimed at aspiring and practising project
managers, and at team members wishing to adopt a flexible, You may also be interested in:
collaborative approach to project management whilst maintaining
or improving standards, quality and pace of delivery. AgileBA
AgilePgM
Find out more online at Better Business Cases
www.apmg-international.com/AgilePM
Managing Benefits www.agilebusiness.org
Project Planning & Control
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Give your change initiatives the best chance of success

with our Better Business Cases certification.
Change initiatives often fail at the first The model provides a step-by-step guide to developing a
business case that:
hurdle as the business case fails to
Establishes a clear need for intervention (a case for change)
convince senior management of the
Sets clear objectives in terms of return on investment
return on investment.
Considers a wide range of potential solutions ensuring an
Creating effective business cases and spending proposals is optimal balance of benefits, cost and risks
therefore critical to securing funding and management buy-in. Sets out arrangements to ensure successful delivery of
It is important therefore that individuals have the opportunity the proposal.
to develop their capabilities to create, review and adapt
effective business cases. Organizations adopting this proven approach can expect a
reduction in unnecessary spending and improved decision-making
Our Better Business Cases qualification is based on the Five process, whilst project teams have a greater chance of securing
Case Model the UK governments best practice approach to necessary funding and support for change initiatives.
developing spending proposals and enabling effective business
decisions.
FURTHER INFORMATION Qualifications available:

Our Better Business Cases certification is aimed at individuals involved with,
or overseeing, projects including: You may also be interested in:
Project/programme sponsors/directors and other directors with responsibility for AgilePM
the successful delivery of programmes and projects Managing Benefits
Project managers and team members tasked with developing a business case PRINCE2
or investment Project Planning & Control
Officers and managers involved in the scrutiny and review of investment proposals.
Find out more online at www.apmg-international.com/BBC
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Building APMG certified PPP professionals to tackle

infrastructure challenges.
Public-Private Partnerships (PPPs) play a crucial role in The Guide is divided into the following chapters:
helping governments to raise the funds necessary to meet
1. PPP Introduction and 5. Structuring and Drafting the
infrastructure demands and stimulate local economic
Overview Tender and Contract
development.
2. Establishing a PPP 6. Tendering and Awarding
APMGs Public-Private Partnerships Certification Program Framework the Contract
aims to improve the performance of PPPs, strengthen PPP
3. Project Identification and 7. Strategy Delivery and
practices and enhance the knowledge of PPP professionals
PPP Screening Commissioning
globally.
4. Appraising PPP Projects 8. Operations and Handback
It has been designed to provide PPP professionals with a global
standard of knowledge, common professional language and set of Foundation-level certification is now available and is designed pri-
terms, enabling better understanding of how to successfully deliver marily to test understanding of the first chapter of the PPP Guide.
PPPs globally. This knowledge will equip individuals with the skills they need to
The program is a collaborative innovation between APMG, the act as an informed member of a PPP project.
World Bank Group and a selection of other multilateral development Two higher level exams (Preparation and Execution) will be avail-
banks (MDBs), part funded by the Public-Private Infrastructure able soon. Candidates that are successful in all three exams will
Advisory Facility (PPIAF). be awarded the CP3P credential.
The PPP Certification Program Guide (PPP Guide) is at the CP3P is the definitive credential to demonstrate to peers and em-
core of the certification program and is a comprehensive Body ployers that your abilities are aligned with international PPP good
of Knowledge (BoK) on all aspects of PPPs, compiling a range of practices.
good practices and global case studies. The Guide is available to
download, for free, from ppp-certification.com.
FURTHER INFORMATION
Qualifications available:
PREPARATION (coming soon)
Individuals involved in PPP projects at all levels in both Public
EXECUTION (coming soon)
and Private Sectors
PPP Professionals in Emerging Markets and Developing You may also be interested in:
Economies (EMDE) AgilePM Better Business Cases
Those involved in the development or implementation of PPP IACCM Project Planning & Control
frameworks, the initiation, financing, preparation, structuring and PM4SD Stakeholder Engagement
tendering of PPP projects, and the management of PPP contracts. PRINCE2
Find out more online at ppp-certification.com
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Earned Value
Measure project performance and progress objectively

and effectively with our Earned Value certification.
How many times have executives asked EVM achieves this by facilitating the seamless integration of
project scope, time and cost objectives and the establishment
What did we get for all the money we of a baseline plan for performance measurement. It enables the
spent? creation of accurate forecasts and reports to satisfy even the most
stringent governance requirements.
This question can be answered by
Our Earned Value certification is based on best practices of
applying the techniques of Earned project management professionals who have applied this
Value Management (EVM). discipline to projects of all sizes across a wide range of industries.
Earned Value Management (EVM) is a project control process Supporting training courses and certification provide the
based on a structured approach to planning, cost collection and knowledge and skills needed to perform in todays cost and value
performance measurement. conscious environment and identify the holder as a difference
maker to project success.
EVM has become widely accepted in the public and private sectors
as a tool used by project managers to both measure actual project
performance as well as to predict future performance.
FURTHER INFORMATION
PRACTITIONER (objective-testing
Our EV certification is designed for people who need to deploy,
understand and work with EVM project controls. Courses help You may also be interested in:
to identify and explain key concepts in EV, allowing candidates
to fully understand how to implement and use EV in their AgilePM
organizations. Better Business Cases
Managing Benefits
www.apmg-international.com/EarnedValue
PRINCE2 / MSP / MoP / MoV
13
Ensure benefits are the focus of investments with

our Managing Benefits certification.
The reason organizations invest in change It provides managers and practitioners from multiple disciplines,
working in a variety of organizations, with generally applicable
is to realize benefits. guidance encompassing benefits management principles,
practices and techniques.
Despite this, reports from professional bodies, audit
agencies and academic research show that organizations Managing Benefits provides:
in the public, private and third sectors still struggle to
demonstrate return on investments. An overview of benefits management - what it is, the case
for doing it, and some common misconceptions that can
The significance of this is even greater in a volatile economic limit its effectiveness in practice.
climate where the failure to optimize benefits realization may
Descriptions of the seven principles upon which successful
put future initiatives at risk as investors lose confidence in the
approaches to benefits management are built, and examples
organizations ability to successfully manage change.
of how they can be/have been applied in practice.
Our Managing Benefits guidance and qualification scheme aims Guidance on how to apply benefits management at a portfolio
to help address this problem, building on existing best practices level, as well as at an individual project or programme level.
in portfolio, programme and project management.
FURTHER INFORMATION
Managing Benefits is aimed at anyone with an interest in ensuring the best use of taxpayers PRACTITIONER (objective-testing)
and shareholders funds by optimizing the benefits realized from change initiatives, including: You may also be interested in:
Senior executives responsible for delivering value for money from the organizations Agile Project Management
investments in change and achieving the organizations strategic objectives Better Business Cases
Programme and project sponsors, project board executives and people in project/ MoP / MoV / MSP / PRINCE2
programme/change management roles responsible for delivering change initiatives Project Planning & Control
Portfolio managers and portfolio office staff responsible for managing the organizations Stakeholder Engagement
portfolio of change initiatives
Business case writers responsible for delivering reliable cases on which to base
investment decisions.
Find out more online at www.apmg-international.com/ManagingBenefits
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ACCREDITED EXAMINATION INSTITUTE
ON BEHALF OF
Ensure you prioritize the right change initiatives with

MoP certification.
Management of Portfolios (MoP) Successful application of MoP guidance ensures that:-
approaches the management of change Programmes and projects undertaken are prioritized in terms
of their contribution to strategic objectives and overall level of
projects and programmes from a risk;
strategic viewpoint. Programmes and projects are managed consistently to ensure
efficient and effective delivery;
Designed to help ensure the best return from an Benefits realization is maximized to provide the greatest return
organizations total change management investment, (in terms of strategic contribution and efficiency savings)
MoP provides an overview of all change activities. from the investment made.
This includes what is in the portfolio, what it is costing, what risks MoP provides invaluable advice to senior managers and
are faced, what progress is being made, and what the impact is portfolio management professionals in understanding,
on business as usual and the organizations strategic objectives. prioritizing and planning their portfolio or change initiatives.
FURTHER INFORMATION
Who is it for?
MoP is aimed at formal and informal portfolio management
roles encompassing investment decision making, project and You may also be interested in:
programme delivery, and benefits realization.
It is relevant to those involved in the selection and delivery of
Managing Benefits
business change initiatives (e.g. board members, change directors
and programme/project sponsors), portfolio, programme, project, MoV / MSP / P3O / PRINCE2
business change and benefits managers, and business case Project Planning & Control
writers and investment appraisers. Stakeholder Engagement
www.apmg-international.com/MoP
15
ON BEHALF OF
Improve your chances of maximizing value from

investments with MoV certification.
With organizations under increasing The principles are based on tried-and-tested practices,
and successful value management is unlikely to be achieved
pressure to deliver more for less, if these are not adopted.
obtaining value for money is crucial. The themes are continuous activities that need to be
However, maximizing value is rarely carried out to ensure the application of the principle delivers
successful. the promised value.
The set of processes define the structure of the approach
The challenge is compounded by the fact that value is subjective
and use specialist techniques to supplement the business
and dependent on the needs of the customer.
case and provide a practical approach to getting results.
Management of Value (MoV) proposes a definition of value that
The guidance is intended to help organizations use a successful,
addresses both monetary and non-monetary benefits and has
been designed to provide a method and techniques for allocating proven methodology to supplement their current management
scarce resources effectively. practices, so that they can increase the value they deliver and
make better use of resources.
The guidance is structured around principles, themes and
processes:
FURTHER INFORMATION
Management and staff in an organization wishing to acquire PRACTITIONER (objective-testing)

an understanding of MoV, whether MoV is embedded in their
You may also be interested in:
organization or not.
Individuals involved in directing, managing, supporting and
Managing Benefits
delivering portfolios, programmes and projects.
MoP / MSP / P3O / PRINCE2
www.apmg-international.com/MoV
16
ON BEHALF OF
Enhance your programme management expertise

with MSP certification.
Managing Successful Programmes MSP has been implemented in the public and private sectors
because it provides a number of benefits to the organizations
(MSP) offers a best-practice framework undertaking programmes, including:
for delivering complex programmes in A common framework for all key parties (client, contractors
accordance with long-term strategies and stakeholders) within which to work
and objectives. Strong emphasis on the identification and realization of
measurable benefits
MSP is a pragmatic approach to programme management Strong stakeholder engagement focus ensuring that
which ensures that a strong leadership and governance stakeholders have the opportunity to participate at key stages
structure is established and maintained. It comprises a set throughout the life of the programme
of principles and processes for use when managing
a programme. Clear communication links between governance, the delivery
team and the operational teams
Founded on international best practice, it is designed to be flexible
and adapted to a range of circumstances. The emphasis is on Good governance throughout the lifecycle of the programme.
stakeholder engagement and benefits realization management.
FURTHER INFORMATION
Who is it for?
MSP certification is aimed at current and aspiring programme
managers. It is also highly relevant to those who require an ADVANCED PRACTITIONER (scenario-based essay)
understanding of the terminology, principles and themes of MSP,
including project managers, business change managers, senior You may also be interested in:
responsible owners and portfolio/programme office personnel. Better Business Cases
Find out more online at Managing Benefits
www.apmg-international.com/MSP Stakeholder Engagement
MoP / MoV / P3O / PRINCE2
17
ON BEHALF OF
Develop your project and programme support skills

with P3O certification.
Around the world, organizations in both The purpose of P3O is to provide universally applicable guidance
that enables individuals and organizations to successfully
public and private sectors recognize that establish, develop and maintain appropriate business support
their portfolio, programme and project structures that allow:
management activities are best supported Informed senior management decision-making on such
through a delivery support office. things as strategic alignment, prioritization, risk management
and optimization of resource to successfully deliver their
P3O (Portfolio, Programme and Project Offices) brings together business objectives.
a set of principles, processes and techniques to facilitate
Identification and realization of business outcomes and
effective portfolio, programme and project management through
benefits via programmes.
enablement, challenge and support structures.
Successful delivery of project outputs that enable benefits
These structures can bridge the gap between the strategy/policy
within time, cost and quality restraints.
makers and the delivery arm of the organization.
FURTHER INFORMATION
P3O certification is aimed at individuals fulfilling management,
functional or generic roles within a portfolio/programme/project You may also be interested in:
support office environment aligned to P3O. Naturally, it also Change Management
applies to those aiming to establish a new support office Managing Benefits
environment based on the P3O framework. MoP / MoV / MSP / PRINCE2
Find out more online at Project Planning & Control
www.apmg-international.com/P3O Stakeholder Engagement
18
Embedding sustainability into tourism projects and initiatives.
The contribution of tourism to economic territories, their environments and related economic development
impact when undertaking projects in the sector.
activity worldwide is estimated at some
5%, while it is estimated it generates PM4SD aims to ensure sustainable tourism projects and
initiatives that:-
10% of European Union (EU) GDP.
Make optimal use of environmental resources;
It is therefore critical that projects and initiatives undertaken
in this vital sector are managed effectively and are Respect the socio-cultural authenticity of host communities;
sympathetic to conditions specific to the sector. Ensure viable, long-term economic operations, providing fairly
PM4SD (Project Management for Sustainable Development) distributed socio-economic benefits to all stakeholders; and
has been designed as a methodology to be used by Support tourism policies at all levels that are competitive,
local, regional and national governments, companies and sustainable, modern, socially responsible and accessible to
stakeholders operating in the tourism and cultural sectors. all citizens.
Based on the world-renowned PRINCE2 project management
methodology, and tailored specifically to the tourism and cultural PM4SD was developed in conjunction with and is supported by
sectors, PM4SD addresses the need for a project management FEST - The Foundation for European Sustainable Tourism.
approach specific to the tourism sector that supports global FEST is a not-for-profit organization that supports governments,
objectives for sustainable tourism. organizations and academies to plan, deliver and manage tourism
projects and programmes with sustainability. Further information
Sustainability is a key underpinning to the PM4SD guidance,
on FEST is available via their website: www.festfoundation.eu.
aiming to ensure the protection and safeguarding of European
FURTHER INFORMATION
Who is it for?
PM4SD is tailored to suit the needs of everyone involved and interested in the
management of projects that develop sustainable tourism. This includes:- You may also be interested in:
Professionals involved in the day-to-day management of tourism initiatives (projects,
programmes, strategies) for sustainable development: project/programme managers
Managing Benefits
and executives, project officers and stakeholders, and tourist operators.
PRINCE2
Professionals involved in decision making at a local, regional, national or international
level in the fields of sustainable development policy, tourism and cultural heritage
management.
www.apmg-international.com/PM4SD
19
Specialized, cost-effective, professional project

management certification for the development sector.
The purpose of organizations in the Developed in partnership with PM4NGOs (an organization
dedicated to optimizing international project investments
international development sector is and improving professional project management skills in the
almost exclusively to deliver projects. development sector), the scheme benefits from valuable
knowledge and experience donated by experts from several
Until recently, project managers working for NGOs (non- of the worlds highly regarded non-governmental organizations
governmental organizations) had limited opportunities to (e.g. Oxfam).
affordably acquire skills similar to those required by other sectors
to undertake project management activities effectively and in line PMD Pro certification is available exclusively online via APMG.
with recognized best practices. Certification has been priced to make the cost affordable to staff
working for NGOs anywhere in the world. Level 1 certification
Additionally, there are several unique factors which impact the starts at just US $22 for staff of NGOs working in the developing
way NGO projects are planned, implemented and how their world.
success is measured.
PMD Pro is a specialized certification scheme for project
managers working in the development sector. The scheme
is aligned with internationally recognized project
management standards and includes components specific
to the NGO sector.

Who is it for? Level 1 (multiple-choice)
PMD Pro training and certification is designed for project managers, team members Level 2 (multiple-choice)
and support staff working for NGOs on development and relief projects. You may also be interested in:
Find out more online at www.apmg-international.com/PMD-Pro AgilePM
Change Management
RESOURCES PRINCE2
PMD Pro training and learning resources are available from PM4NGOs Project Planning & Control
(www.pm4ngos.org) and LINGOs (www.lingos.com).
20
Provide effective programme and project management

leadership with our Programme and Project Sponsorship
(PPS) certification.
According to a survey* conducted by The qualification is based on leading PPM best practice guidance
and focuses on a combination of leadership ability alongside
Moorhouse Consultancy: project and programme management skills.
83% of Senior Responsible Owners The PPS syllabus has been split into four separate modules
(SROs) polled believe that training in providing flexible training options. The four modules are:
how to understand the role of the SRO, 1. The role of the sponsor.
programme management language, and 2. The sponsor working with people.
how to lead in a programme environment 3. Identifying and establishing a programme/project.
would all have been useful when they 4. The delivery journey.
first took on the role. PPS certification demonstrates that sponsors understand both
the tools and leadership skills required to successfully lead
Our Programme and Project Sponsorship (PPS) programmes and projects to completion.
qualification has been developed specifically for SROs
* Survey entitled Benchmarking Programme Sponsors Attitudes.
and sponsors or executives of programmes and projects.

One exam (objective-testing)
Who is it for?
PPS certification has been specifically designed for senior You may also be interested in:
managers that sponsor programmes and projects; this includes
Managing Benefits
Senior Responsible Owners (SROs) that have been made
MoP / MoV / MSP / PRINCE2
accountable as individuals for a specific programme or project.
www.apmg-international.com/PPS
21
ON BEHALF OF
Certify in PRINCE2 the worlds most popular project

management methodology to enhance your chances
of project success.
PRINCE2 is a structured, process- A common, consistent approach
based methodology for effective A controlled and organized start, middle and end
Regular reviews and assurance of progress against the plan
project management. and business case
It is based on a wealth of experience drawn from thousands Flexible decision points and management control of any
of projects undertaken in organizations around the world. deviations from the plan
With a strong focus on business justification, PRINCE2 provides Involvement of management and stakeholders at the right
a framework covering the wide variety of disciplines and activities points during the project
required within a project. Good communication channels between the project and
relevant business areas
Adopting PRINCE2 provides your organizations projects with:
A means of capturing and sharing lessons learned.
One of PRINCE2s greatest strengths is that it is truly generic;
the method can be applied to all types of projects regardless
of scale, industry, sector and geography.
FURTHER INFORMATION
Who is it for?
PRINCE2 certification is designed for current and aspiring project
managers. It is also relevant to other key staff involved in the PROFESSIONAL (assessment centre)
design, development and delivery of projects, including project
board members, team managers, project assurance and support
personnel, and operational line managers/staff. Better Business Cases
Managing Benefits
MoP / MoV / MSP / P3O
www.apmg-international.com/PRINCE2
PRINCE2 Agile
22
AGILE
ON BEHALF OF
Combine the flexibility and responsiveness of agile

with the clearly defined framework of PRINCE2 for
a complete project management solution.
Agile methods and techniques are being It provides guidance on tailoring PRINCE2 in an agile context
and includes:
adopted at a rapid rate as organizations
How to tailor the integrated set of PRINCE2 principles, themes
seek to respond faster and more and processes
effectively to ever-increasing change How to produce the PRINCE2 management products
requirements. How to map the common agile roles to the PRINCE2 project
management team structure
PRINCE2 Agile is an extension module tailored for forward-
thinking organizations and individuals already benefiting How to incorporate the fundamental agile behaviours, concepts
from PRINCE2. and techniques into PRINCE2.
It provides guidance on how to apply agile methods to the The strength of PRINCE2 lies in the areas of project direction
worlds most recognized project management method. and project management whereas agile has a very strong focus
on product delivery.
The PRINCE2 Agile framework covers a wide range of agile
concepts, including SCRUM, Kanban and Lean Startup. When PRINCE2 and agile are combined, project direction,
project management and project delivery are optimized to
create a complete project management solution.
FURTHER INFORMATION
PRACTITIONER (objective-testing
Who is it for?
PRINCE2 Agile training and certification is designed exclusively for You may also be interested in:
existing PRINCE2 Practioners seeking to apply agile approaches
AgilePM
to the worlds most recognized project management method.
Find out more online at Managing Benefits
www.apmg-international.com/PRINCE2Agile PRINCE2
Project Planning and Control
23
Learn how to implement effective planning, monitoring

& control for increased chances of project success.
Planning, monitoring and control are Monitoring & Control Specific Interest Group (SIG) and is based
on practitioner experience from both customer and supplier
critical aspects of project management. perspectives.
Implemented effectively, project
success rates can increase dramatically. Research conducted by the UK Association for Project
Management (Factors in Project Success, Nov 2014) highlighted
Implemented poorly, project scope, that only 4% of respondents rated project planning and review
schedule and costs can quickly overrun. as excellent, while 14% said it was either poor or absent from
their last project.
Until now, there has been very little guidance for practicing
and aspiring planning and control professionals to gain Project Planning & Control guidance and training:-
understanding of best practice, and how to apply it. Offers a step-by-step controls guide from project initiation
Our Project Planning & Control certification scheme has been to execution;
developed in partnership with The Association for Project Provides a holistic overview of the interdependencies between
Management (APM) and is based on their guide Planning, planning and control functions;
Scheduling, Monitoring and Control - The Practical Project Is a practical and scalable companion to any project
Management of Time, Cost and Risk. control professional;
The guide is the APMs first comprehensive set of guidance and Enables effective capability growth for delivery organizations.
best practice for project planning and control and is applicable Individuals undertaking training will gain an understanding of
across all industries and sectors. It is an output of their Planning, effective planning & control standards and best practice.
FURTHER INFORMATION
Who is it for?
Project Planning & Control guidance, training & certification is
aimed at a variety of key project management roles including You may also be interested in:
planning managers & engineers and project control managers &
engineers. It will also benefit other roles including cost engineers, AgilePM
project managers and project support team members. Better Business Cases
Find out more online at Earned Value
Managing Benefits
www.apmg-international.com/PPC
24
Identify, influence and lead key people and groups

with our Stakeholder Engagement certification.
Effective stakeholder engagement Supported by accredited training courses, certification will
help candidates:-
(particularly social skills and the ability
to influence others) has long been Drive results and benefits through effective collaboration
regarded as crucial in achieving positive Improve communication and influencing skills
outcomes and driving benefits through Prioritize time and organize resources effectively
Generate buy-in and cooperation from key stakeholders
investment in change.
Remove obstacles to progress and success
Our Stakeholder Engagement scheme treats this area Draw on a range of experience and techniques for
of competence as central to what constitutes a high influencing people
performer.
Develop a reputation as a key player and influencer.
Based on the publication Practical People Engagement: Leading
Enabling individuals to identify, influence and lead key people
Change through the Power of Relationships, this certification
and groups, this certification will be of significant benefit to
helps candidates explore and develop this key competence area.
those tasked with delivering results and benefits from projects,
programmes and other change initiatives.
FURTHER INFORMATION
Who is it for?
Although primarily aimed at project and programme managers, You may also be interested in:
this certification is relevant to anyone seeking to lead, shape and
AgilePM
achieve positive outcomes from change (e.g. change managers
Facilitation
and business analysts).
Managing Benefits
MoP / MoV / MSP / PRINCE2
www.apmg-international.com/StakeholderEngagement
25
The APMG Public-Private Partnerships
(PPP) Certification Program
Building APMG certified PPP Professionals
to tackle infrastructure challenges
A N I N N O V AT I O N O F
FUNDED BY
Find out more on page 12 and at ppp.apmg-international.com

In this section:
IT Governance,
Service Management
& Cyber Security
certifications
For Cyber Security & Resilience
Cyber Security Tools & Assessments
28 CESG Certified Professional (CCP)
31 GCHQ Certified Training
29 RESILIA
32 Cyber Defence Capability
For IT Governance Assessment Tool (CDCAT)
34 BiSL 33 Cyber Essentials
35 COBIT 5 33 Cloud Industry Forum certification

Visit www.apmg-cyber.com for further
For IT Service Management & Security
information.
36 ASL
37 Change Analyst
38 Cloud Computing
39 CMDB (Configuaration Management
Database)
40 DevOps Agile Skills Association (DASA)
41 ISO/IEC 20000
42 ISO/IEC 27001
43 ITIL
44 Lean IT
45 Problem Analyst
46 Service Desk Institute (SDI) certifications
47 Service Automation Framework (SAF)
48 Service Catalogue
49 Service Level Analyst
For IT Asset Management

50 IAITAM certifications
CESG Certified Professional: verify your skills and

competence in cyber security & information assurance.
Improved Information Assurance and Governments national technical authority for IA.
APMG are working with them to deliver their certification
Cyber Security skills, knowledge and scheme for cyber security professionals.
professionalism are objectives of the Certification aims to improve matching between organizational
National IA Strategy and the Cyber requirements for cyber security expertise and the competence
Security Strategy. of those recruited or contracted to provide that expertise.
The independent assessment APMG can provide will help
CESG has developed a framework for certifying cyber Government and industry recruit people with the right skills
security professionals who meet competency and skill at the right level to the right roles. Cyber security professionals
requirements for specified roles. CESG is the UK will benefit by having a clearly defined career development path.
FURTHER INFORMATION
Who is it for? You can become qualified in one or more of the following roles,
with three levels of certification (Practitioner, Senior Practitioner
The scheme is designed for current and aspiring professionals
and Lead Practitioner) available for each:
in the cyber security/resilience field. The purpose of certification
is to enable better matching between employer requirements for IA Accreditor
cyber security specialists and the competencies of the staff or IA Auditor
contractors undertaking common cyber security roles. Communications Security Officer/ Crypto Custodian
The certification process is managed online via a CESG approved IT Security Officer/Information Security System Manager/
administration system. Find out more online at Information Security System Officer
www.apmg-ia.com Security and Information Risk Advisor

GCHQ Certified Training ISO/IEC 20000
CDCAT ISO/IEC 27001
COBIT 5
RESILIA
28
ON BEHALF OF
Improve your organizations cyber resilience and

cyber-attack prevention with RESILIA.
The threat of cyberattacks continues RESILIA training and certification will help to:-
to increase and attacks can have a Minimize damage from a security breach and support
fast recovery
devastating impact on key aspects of
an organization, including reputation, Build cyber resilience into existing processes
customer confidence and operational Establish a common language for cyber resilience across
an organization
continuity. And lets not forget the
financial impacts! Build confidence to design and deliver cyber resilient strategies
Build confidence amongst customers and suppliers
RESILIA is a portfolio of training, learning and certification
aimed at building Cyber Resilience across the organization, Authored and reviewed by a team of cybersecurity experts
from the boardroom down. and consultants, RESILIA has been designed to complement
existing standards and frameworks for cybersecurity by providing
It has been designed to highlight the importance of strategies guidance on how these controls can be selected, deployed and
and controls that enable effective response and recovery from managed in a way that is appropriate for the specific organization.
cyberattacks.
The RESILIA portfolio is underpinned by the Cyber Resilience Best
Practices guide and includes Foundation and Practitioner training
and certification alongside a range of supporting tools and resources.
FURTHER INFORMATION
Who is it for?
RESILIA training and certification is aimed at IT, security, risk and
other business professionals who need a greater understanding You may also be interested in:
of cyber resilience as part of their existing responsibilities.
COBIT 5
ITIL
www.apmg-international.com/RESILIA
ISO/IEC 27001
CESG Certified Professional
29
Cyber Defence Capability
Assessment Tool (CDCAT)
Protecting your business with military
grade cyber defence
What benefits will CDCAT bring

to my organisation? Assessment
1 Complete
scoping
Identifies vulnerabilities in all areas capability
snapshot
of your cyber defences. questionnaire
Details how to address gaps in ASSESSMENT 2

cyber defences. 4 PROCESS
Feedback
Allows for benchmarking and easy and CDCAT
comparison across departments, Analysis assessment and
3
reporting
systems or your supply chain.
Instant, downloadable reporting.
Make informed cyber security decisions:

Visit www.apmg-cyber.com/CDCAT for more information or email CDCAT@apmg-international.com
to arrange a demonstration.
CDCAT is a registered trademark of the Secretary of State for Defence. Used under licence. Dstl Crown Copyright, 2014. Dstl Crown Database Rights, 2014. This work was sponsored by the MOD ISS NTA
www.apmg-cyber.com
Cyber Security assessments, standards, training and certification
GCHQ Certified Training (GCT) helps

individuals and companies identify high
quality cyber security training
Why was GCT Introduced? APMG certifies the trainers, course materials and administration
processes surrounding the course, forming a truly
Our increasing dependence on digital comprehensive assessment process.
services has brought new risks Benefits for training providers:
risks that we need to be aware of and A key market differentiator which sets your organisations
courses apart from other cyber security training
equipped to tackle.
Inspires confidence in organisations and individuals that your
The UK Government has identified a significant shortage cyber security training is of a high quality, with proof that your
of skilled cyber-security professionals and Government course has been assessed against GCHQs rigorous standards
Communications Headquarters (GCHQ) is working with other
Ensures your training content meets the required standards
government departments to address this issue. GCHQ is one
of both content and delivery and provides your organisation
of the three UK Intelligence and Security Agencies, along with
with the opportunity to benchmark your cyber security
MI5 and the Secret Intelligence Service (MI6) and provides
courses against GCHQs standards.
assistance on the security of Government communications and
electronic data. Benefits for candidates:
With the abundance of cyber security training courses on offer, Quickly identify high quality, relevant cyber security training
it can be difficult for customers to identify highly competent Course materials have been rigorously assessed against the
trainers and good quality courses. GCHQ Certified Training exacting standards of GCHQ
(GCT) addresses this issue providing customers with a choice
of rigorously assessed training providers and giving confidence Quality of the trainer delivery and course administration have
that training is consistent with industry best practice. been quality checked
GCT is based on the industry-respected IISP Skills Framework GCT is based on the industry-respected IISP Skills Framework.
and helps individuals and organisations easily and quickly Find certified training courses and further information at
identify high quality and relevant cyber security training. www.apmg-cyber.com/GCT
GCHQ has appointed APMG as the independent Certification
Body for GCHQ-approved cyber security training courses, due
to APMGs track record for accrediting quality training providers.
APMG HAS ESTABLISHED PARTNERSHIPS WITH KEY INDUSTRY BODIES TO DEVELOP A MARKET-LEADING PORTFOLIO
OF CYBER SECURITY ASSESSMENTS, STANDARDS, TRAINING AND CERTIFICATION
31
www.apmg-cyber.com
Protecting your business with

military grade cyber defence
Faced with evolving threats and What benefits will CDCAT bring to my organisation?
escalating risks, understanding and Identifies vulnerabilities in all areas of your cyber defences.
managing your organisations cyber Details how to address gaps in cyber defences.
defences has become essential to Allows for benchmarking and easy comparison across
protecting your business. departments, systems or your supply chain.
Can be used to measure improvements or changes in
The Cyber Defence Capability Assessment Tool (CDCAT) vulnerability.
is a comprehensive way for organisations to assess their
Supports existing compliance programmes.
existing cyber defences, identify vulnerabilities and see
what improvements should be made. You can also be sure the assessment is against current threats as
CDCAT is regularly updated to reflect todays environment and not
CDCAT was developed by the Defence Science and Technology
the distant past.
Laboratory (Dstl), for the Ministry of Defence. Dstl is a
government organisation dedicated to ensuring that innovative Assessment method
science and technology contribute to the defence and security To undergo a CDCAT assessment, the scope of the system to be
of the UK. assessed is defined. This could range from a whole organisation,
Who is CDCAT for? to one main information system down to a single laptop. The risk
tolerance for the system (i.e. how much business risk is acceptable)
CDCAT is designed for any organisation that wants to confirm
is then agreed. This determines the controls and the level of
the effectiveness of its current cyber security controls, or is
maturity required to be effective against the current threats.
unsure on how to go about establishing its cyber defences.
If a control is not in place or is not being implemented effectively,
this is viewed as a vulnerability and will adversely affect the
capability of the organisation to withstand attack.
The scale of risk The easily repeatable assessment, depending on the scope, can
take as little as two hours, and produces a report immediately
90% of organisations reported that they had suffered a with full explanations. Frequent repetitions enable organisations to
security breach be responsive to cyber-criminals continuously evolving methods
Based on large organisations and check any enhancements made to their defences.
INFORMATION SECURITY BREACHES SURVEY 2015 Find out more at www.apmg-cyber.com/CDCAT
Email CDCAT@apmginternational.com to arrange a demonstration
32
www.apmg-cyber.com
UK Government Cyber Best practice in the cloud:

Essentials certification the Cloud Industry Forum
Code of Practice
Cyber Essentials: Cyber Essentials Plus:

Validated self-assessment Undertaken by approved
certification body
The Cyber Essentials scheme is an The Cloud Industry Forum (CIF) Code of
assurance framework developed by Practice is a self-certification process for
the UK Government and industry to Cloud Service Providers. Its purpose is
provide clear controls which enable to bring greater transparency, trust and
organizations to mitigate risk from confidence to doing business in the cloud.
common internet threats. The Code is a comprehensive framework that enables service
APMG is an approved accreditation body under the UK providers to benchmark their operations against standards
Governments Cyber Essentials scheme. We are responsible for developed by their peers and in many ways is a checklist for
appointing Certifying Bodies (CBs) to carry out Cyber Essentials best practice in the provision of cloud services.
evaluations and certify organisations which comply with the Find out more at www.apmg-cyber.com
requirements of the scheme.
Cyber Essentials certification is mandatory for organizations bidding
for government contracts that involve the handling of sensitive
information and providing certain ICT products or services.
Find out more at www.apmg-cyber.com
33
Enable your business to realize more value from their

investments in business information and technology with BiSL.
Effective management of business While IT ensures that information is stored, processed and readily
available, effective business information management ensures that
information is critically important. an organization is able to respond to specific business demands,
and to actually realize the value from their investments.
From a business perspective, the need
The BiSL framework is a model with operational, managing
for better demand and use of information and strategic processes for setting up and executing business
related technology has grown significantly information management. By using BiSL, individuals can help their
as a result of the professionalization of organizations achieve:-
supply of IT services. Better information for the business processes and more
effective use by the end users
The Business Information Services Library (BiSL) framework
provides guidance on adopting a professional and systematic More productive interaction with the IT function
approach to the management of business information. Better return on their investments in the information provisioning
It interfaces with and complements other frameworks and Fewer surprises as a result of changes in the user organization,
certifications such as ASL2, BRMP, COBIT5, ITIL and business processes and the organizations environment
TOGAF. The ability to demonstrate that they are managing their
information as a valuable asset.
FURTHER INFORMATION
Who is it for?
ADVANCED (multiple-choice)
Business roles such as key users, business system
administrators, system owners, process owners, product You may also be interested in:
owners, information managers, business analysts, contract
ASL
managers who deal with demand and use of information
and technology COBIT 5
Customer facing senior ITSM professionals (e.g. Service ISO/IEC 20000
Managers, BRMs) who want a better understanding of ITIL
the activities on the other side of the fence in order to Lean IT
collaborate more effectively with their business counterparts
Auditors and process improvement consultants.
Find out more online at www.apmg-international.com/BiSL
34
Learn how to successfully govern and manage

enterprise IT with COBIT 5.
Effective governance and management COBIT 5 helps organizations of all sizes:
of enterprise IT has never been more Maintain high-quality information to support business decisions
critical for organizations aiming to Achieve strategic goals and realize business benefits through
optimize service provision. the effective and innovative use of IT
Achieve operational excellence through reliable, efficient
COBIT 5 is the only business framework for the governance
application of technology
and management of enterprise IT. The latest edition
of ISACAs globally accepted framework provides the Maintain IT-related risk at an acceptable level and optimize
principles, practices, analytical tools and models to help the cost of IT services and technology.
increase the trust in, and value from, information systems.
Put simply, COBIT 5 helps organizations create optimal value
COBIT 5 helps business leaders address the needs of all from IT by maintaining a balance between realizing benefits and
stakeholders across the enterprise and ultimately maximise the optimizing risk levels and resource use.
value from information technology.
The scheme includes qualifications for cybersecurity with the
aim of addressing skills shortages in this rapidly evolving area,
helping organizations deal effectively with potential and actual
cyberthreats.
FURTHER INFORMATION
Qualifications You may also be
available: interested in:
Who is it for?
FOUNDATION ASL & BiSL
COBIT 5 certification is applicable to a wide range of roles
IMPLEMENTATION IAITAM
focused on IT governance, including IT/IS practitioners and
consultants, business and IT/IS management, CEOs/CIOs ASSESSOR ISO/IEC 20000
and IT/IS auditors. For Cybersecurity: ISO/IEC 27001
Find out more online at INCS*
ITIL
www.apmg-international.com/COBIT5 ASSESSOR FOR
Lean IT
SECURITY
*INCS = Implementing NIST Cybersecurity Framework using COBIT 5
35
Design, organize and execute effective application

management with asl certification.
The discipline of successful application A dynamic collection of best practices to which industry
partners have contributed
management has become increasingly
A maturity model with a description of five maturity levels
important as organizations are challenged for each key process
to keep their complex portfolios of Support to those who wish to professionalize their
applications up-to-date, up-and-running application management.
and under control. ASL is closely aligned to and integrates well with the ITIL
framework, with ITIL addressing the technical management
As applications are released on an increasingly frequent basis,
requirements of services, and ASL addressing application
the pressure to keep up has never been greater.
management requirements. ASL also interfaces with BiSL,
The Application Services Library (ASL) framework, developed which complements ASLs IT service supply orientation with
by the ASL BiSL Foundation, provides guidance with supporting the business demand and use perspectives.
best practices for application management in the broadest sense By using ASL, individuals can help their organizations improve:-
of the term. The framework provides the necessary guidelines for
day-to-day support, maintenance and renewal, and application The quality of support provided to the user organization
portfolio and lifecycle management. The speed of response to business change
The application services library comprises: Financial management during the whole application lifecycle
A process framework for application management Strategic investments in the application portfolio
FURTHER INFORMATION
Who is it for?
ASL certification is aimed at practitioners, managers, process You may also be interested in:
consultants and quality managers in the application management
BiSL
domain who want to raise the quality of their application
management processes, skills and relationships with the partners COBIT 5
in their ecosytem. ISO/IEC 20000
Find out more online at ITIL
www.apmg-international.com/asl Lean IT
36
Demonstrate the knowledge, skills and confidence

to successfully manage IT changes.
Service managers are under intense Supporting training courses will help candidates:-
pressure and scrutiny to deliver IT Understand the implications of change within ITIL service
delivery and develop change models
services in a robust, timely and cost
effective way. Assess potential benefits, risks, impacts and costs of
proposed changes in order to predict and analyze how
Focusing on keeping negative impacts of change to a change impacts process and people
minimum while at the same time improving the customer
Combine structure and application of key change
experience, the challenge of understanding how changes
processes with soft skills required to meet every day
impact systems is ever increasing.
challenges.
Our Change Analyst qualification helps candidates understand the
The Change Analyst qualification forms part of a series of role-
practical implication of change within an IT service environment,
based qualifications developed by APMG International and itSMF
providing the key competencies and practical experience required
UK and is aligned to the Skills Framework for the Information Age
to fulfil the role of a change analyst.
(SFIA).
Developed in partnership with itSMF UK and industry experts,
Change Analyst training and certification provides detailed,
practical knowledge based on industry good practice, enabling
candidates to develop change models and assess the potential
benefits, risks, impacts and costs of proposed changes.
FURTHER INFORMATION
Who is it for?
This qualification is aimed at individuals with a change analyst You may also be interested in:
role within a service management environment and other key staff
ITIL
involved with change management activities such as service asset
& configuration analysts and release & deployment analysts. Lean IT
Find out more online at Problem Analyst

www.apmg-international.com/ChangeAnalyst Service Level Analyst
37
Understand the key concepts, characteristics and benefits

of cloud computing and support your organizations
implementation.
Cloud computing has exploded comprehensive common knowledge base and understanding
about cloud computing, focusing on key aspects including:-
in popularity over recent years as
Cloud computing overview and benefits
organizations seek to optimize storage
and availability of data. Security and compliance challenges
Technical and organizational challenges
It has also enabled a wide variety of
Public, private & hybrid delivery models
companies to bring products and
Creating a cloud action plan.
services to market faster.
Training and certification will support individuals in effectively
Our Cloud Computing certification has drawn together implementing a cloud action plan that ensures organization
the best sources of material to explain the benefits and acceptance and success for cloud computing initiatives.
challenges of moving your organizations data to the cloud.
The lead architect and chief examiner for our Cloud Computing
Our offering is the only vendor-neutral certification on the market. training and certification is Bernard Golden. Bernard is an author/
Training courses (typically delivered over two days) aim to provide a co-author of multiple cloud computing publications and was
named one of the 10 most influential people in cloud computing
(Wired.com 2012).
FURTHER INFORMATION
Who is it for?
Our Cloud Computing certification will benefit a wide range You may also be interested in:
of professionals including developers, system administrators, ISO/IEC 20000
IT technicians, development managers & executives, enterprise
architects, IT executives and project managers. ISO/IEC 27001
Find out more online at ITIL

www.apmg-international.com/CloudComputing Lean IT
38
Learn how to define and implement an effective

Configuration Management Database with our CMDB
certification.
The Configuration Management Data Successful candidates will be able to:
Base (CMDB) is a crucial underpinning Understand, track and control key elements of an
source of information for an organizations organizations services and infrastructure
IT infrastructure, supporting the entire Implement and maintain a CMDB as expressed in ITIL
through understanding the terminology, concepts and best
Service Lifecycle in an ITIL context. practices
Without it, understanding, tracking and controlling Provide an organized view of data and a means of examining
the key elements of the organizations services and
that data from any perspective
infrastructure can quickly become an exercise in futility.
Understanding the terminology, concepts and best practices Plan, deliver, operate, govern and assign priorities to business
associated with a CMDB as expressed in ITIL is the key to its services
successful implementation and maintenance. Combine data from across IT operations into a single,
CMDB training and certification provides comprehensive insight consistent data store.
into the concepts underlying the Service Asset and Configuration CMDB has been recommended by IQC, an independent
Management process, as well as related concepts in other subgroup of itSMF International, as a complementary product
processes across the Service Lifecycle. to the ITIL portfolio.
FURTHER INFORMATION
Who is it for?
Individuals who require a detailed understanding of how to You may also be interested in:
create a CMDB and how it may be implemented to enhance
ITIL
the quality of IT service provision within an organization.
Lean IT
Other IT professionals for whom a better understanding of
a CMDB may positively influence their role and activities. Service Catalogue
www.apmg-international.com/CMDB
39
Become a DevOps expert: accelerate and improve

software delivery
DevOps is a set of practices that emphasizes the collaboration and communication of
both software developers and other IT professionals while automating the process of
software delivery and infrastructure changes.
It aims to establish a culture and environment where The DASA Fundamentals course and exam (available now)
building, testing and releasing software can happen rapidly, provide the core education necessary to build DevOps vocabulary
frequently and more reliably. and to understand its principles and practices. Successful
Fundamentals candidates will be able to:-
Up to 200 times faster software deployment, 30 times increased
deployment frequency, and 60 times higher change success Explain the drivers responsible for the emergence of DevOps
rates, organizations such as Netflix, Spotify and Facebook are Define and discuss the key concepts, principles and benefits
revolutionizing the IT landscape by successfully implementing of DevOps and continuous delivery
DevOps principles for deploying services and products.
Explain the concepts of test, infrastructure, and build/
The DevOps Fundamentals certification is delivered in partnership deployment automation.
with the DevOps Agile Skills Association (DASA). DASA is an open
global community for DevOps and Agile Skills development. It is Describe how DevOps relates to Lean and Agile methodologies.
a community-driven organization open for participating member Summarize case studies of IT organizations that are making the
organizations to help define role-based competencies and learning transformation to adaptive IT and DevOps models.
curricula. Find out more at www.devopsagileskills.org.
List the most common and popular DevOps tools.
Discuss the critical success factors for DevOps implementation.
FURTHER INFORMATION
FUNDAMENTALS (multiple-choice)
Who is it for?
PRACTITIONER (coming soon)
The DASA Fundamentals course and certification is designed for
individuals involved in IT development, operations and service 3 x SPECIALIZATION (coming soon)
management, and others affected by DevOps and continuous You may also be interested in:
delivery. Typical roles include DevOps Engineers, Integration
Specialists, System / Network Administrators, Automation AgilePM
Architects, Application Developers / Software Programmers, Cloud Computing
Software Testers / QA and Business (Requirements) Analysts. ISO/IEC 20000
Lean IT
www.devopsagileskills.org
40
Enable and demonstrate best practice in IT Service

Management with ISO/IEC 20000 certification.
ISO/IEC 20000 is an international It promotes the adoption of an integrated process approach to
standard that allows organizations to effectively plan, establish, implement, operate, monitor, review,
maintain and improve a service management system.
demonstrate excellence and prove best
practice in IT service management. Certified individuals help their organizations to:-
The standard allows IT service provider organizations to Adopt and demonstrate compliance with a structured,
achieve conformance to a service management system internationally recognized approach to IT service management
that requires them to continually improve their delivery of IT Enhance service delivery and better fulfil customer requirements
services and aligns with the ITIL best practice framework. Achieve a competitive differentiator for tendering and
ISO/IEC 20000 includes the design, transition, delivery and procurement
improvement of services that fulfil requirements and provide Ensure IT service management practices are ready for the
value for both the customer and the service provider. scrutiny of internal and external audits
Establish an ongoing culture of continual improvement
and learning.
FURTHER INFORMATION
Who is it for?
ISO/IEC 20000 certification is designed for management and
support personnel involved in the design, transition, delivery AUDITOR (multiple-choice)
and improvement of IT services, equipping them with an You may also be interested in:
understanding of a best practice, internationally recognized
standard. COBIT 5
Find out more online at ISO/IEC 27001

www.apmg-international.com/ISO20000 ITIL
Lean IT
41
ISO/IEC 27001
Demonstrate best practice in information security

management with ISO/IEC 27001 certification.
ISO/IEC 27001 is an international Certified individuals help their organizations to:-
standard that provides the basis for Adopt and demonstrate compliance with a structured,
internationally recognized approach to information security
effective management of confidential management;
and sensitive information and the
Improve the storage, processing and transfer of business
application of information security and customer information, protecting confidential and
controls. sensitive information;
It enables organizations to demonstrate excellence and Achieve a competitive differentiator for tendering and
prove best practice in information security management. procurement;
ISO/IEC 27001 provides a model to establish, implement, Ensure information security practices are ready for the
maintain and continually improve an effective Information Security scrutiny of internal and external audits.
Management System (ISMS). The design and implementation Conformance with the standard requires commitment to
of the management system is tailored to the organizations continually improve control of confidential and sensitive
objectives, information assets, operational processes and information, providing reassurance to sponsors, shareholders
governing legal and regulatory security requirements. and customers alike.
FURTHER INFORMATION
Who is it for?
ISO/IEC 27001 certification is designed for management and
support personnel involved in the design, delivery, maintenance You may also be interested in:
and improvement of an ISMS and supporting resources,
COBIT 5
equipping them with an understanding of the application of this
ISO/IEC 20000
best practice, internationally recognized standard.
ITIL
Lean IT
www.apmg-international.com/ISO27001
RESILIA
42
ON BEHALF OF
Adopt ITIL the worlds best known IT Service

Management framework for improved IT services.
ITIL is a framework developed in recognition Developed from expertise and experience drawn from IT service
management professionals and organizations from around the world
of organizations growing dependency and from a variety of sectors/backgrounds, ITIL users benefit from:
on IT and embodies best practices for Improved IT services and more efficient delivery of
effective IT Service Management. third-party services
ITIL consists of a series of books offering guidance on the Reduced costs and a boost to productivity
provision of quality IT services, and on the accommodation Increased levels of customer satisfaction
and environmental facilities needed to support IT. Comprehensive standards and guidance.
CERTIFICATION AVAILABLE Managing Across the Lifecycle

FOUNDATION: Entry-level ITIL certification. (MALC):
ITIL PRACTITIONER: Provides practical guidance to transform knowledge into practice Consolidates knowledge gained
in the workplace. across the various Intermediate
INTERMEDIATE QUALIFICATIONS: Modular structure; each module with a more specialist modules.
focus. Two streams with a total of nine modules:
ITIL EXPERT:
Service Lifecycle Stream Service Capability Stream Awarded to candidates who achieve
Service Strategy (SS) Operational Support and Analysis (OS&A) 22 applicable qualification credits.
Service Design (SD) Service Offerings and Agreements (SOA)
Service Transition (ST) Release, Control and Validation (RC&V) ITIL MASTER:
Achieved through written submissions
Service Operation (SO) Planning, Protection and Optimization (PP&O)
and interview.
Continual Service Improvement (CSI)
FURTHER INFORMATION
Who is it for? ASL & BiSL ISO/IEC 20000
ITIL certifications are tailored for all levels of individuals working in COBIT 5 ISO/IEC 27001
an IT service management environment, and those involved IAITAM Lean IT
in establishing and managing IT operations. IT Analyst Series Service Catalogue
www.apmg-international.com/ITIL
43
Banish wasteful practices for more effective IT services

with our Lean IT certification.
Lean IT is the extension of lean Lean IT certification helps individuals to:-
manufacturing and lean services Be familiar with and have knowledge of the basic concepts
of Lean and its core principles;
principles applied to the development
Be familiar with the use of several Lean IT analysis tools;
and management of information
Have an insight into what Lean IT can mean for an organization;
technology (IT) products and services.
Have an understanding of the application of the Lean
Lean ITs core concern is the elimination of waste, where philosophy in an IT environment;
waste is work that adds no value to a product or service.
Be able to apply the principles of Lean IT practices under the
Consultants and evangelists for Lean IT identify an abundance guidance of a Lean expert.
of waste across the business service production line, including
Many organizations have adopted Lean IT in order to increase
legacy infrastructure and fractured processes.
customer satisfaction and to achieve greater strategic and
By reducing waste through application of lean strategies, CIOs financial value.
and CTOs from companies around the world are driving IT from
the confines of a back-office support function to a central role in APMG is a founding member of
delivering customer value. The Lean IT Association (LITA)
whose goal is to establish a global
standard for Lean IT education and certification, providing a
valuable reference for Lean practitioners.
Find out more at www.leanitassociation.com

Our Lean IT certification is designed for any manager or specialist KAIZEN (multiple-choice)
working in an IT organization that could benefit from the principles LEADERSHIP (multiple-choice)
and insights of the guidance.
www.apmg-international.com/LeanIT COBIT 5
ISO/IEC 20000
ITIL
Lean Six Sigma
44
Demonstrate the knowledge, skills and confidence

to successfully manage IT problems with our
Problem Analyst certification.
Service managers are under growing Developed in partnership with itSMF-UK and industry experts,
Problem Analyst training and certification provides detailed,
pressure and scrutiny to respond quickly practical knowledge based on industry good practice. This
and effectively to problems with IT enables candidates to speed up incident (problem) resolution
services. times and identify permanent solutions, leading to less downtime
and reduced disruption to business critical systems.
Our Problem Analyst qualification provides candidates with After completing the course, candidates will be able to manage,
the key competencies and practical experience required prioritize, review and action problems in line with defined ITIL
to fulfil the role of a problem analyst within an IT service processes.
environment.
The Problem Analyst qualification forms part of a series of role-
based qualifications developed by APMG International and itSMF
UK and is aligned to the Skills Framework for the Information Age
(SFIA).
FURTHER INFORMATION
FOUNDATION PLUS (multiple-choice)
Who is it for?
This qualification is aimed at people with the role of problem You may also be interested in:
analyst within a service management environment. It is also
Change Analyst
relevant to other key staff involved with problem management
activities (e.g. service desk & incident analysts, change analysts Service Level Analyst
and IT technical support staff). ITIL
Find out more online at Lean IT
www.apmg-international.com/ProblemAnalyst
45
Are you a service desk operator, specialist or manager seeking

professional development and recognition of your skills?
Then the Service Desk Institute (SDI) qualifications are for you.
Administered by APMG International on These professional standards set out clear definitions for key
service desk roles and provide the basis of all SDI training and
behalf of SDI, these industry-proven and exams, while the qualifications provide candidate with a structured
internationally recognized qualifications IT service and support career path.
can help you get ahead throughout your By achieving SDI certification you will:-
IT support career. Demonstrate to an employer that you understand the best
practice standards for your role;
The qualifications are based on the SDI Professional Standards.
These are reviewed and updated every 3 years by a committee Have the knowledge, skills and competences to apply your
of industry experts, service management professionals and understanding on a day-to-day basis;
practitioners to reflect the latest industry developments and best
Positively impact the efficient running of a service desk.
practices.
FURTHER INFORMATION
Who is it for? ANALYST (multiple-choice)
Analyst: Analyst certification is designed for front-line IT service MANAGER (multiple-choice)

and support analysts with some experience in a first-line or You may also be interested in:
second-line service desk environment. The course will help
individuals develop practical skills while earning a certificate that ITIL
endorses their commitment and knowledge. Service Catalogue
Manager: Manager certification is for existing and aspiring Service Level Analyst
service desk managers and supervisors who wish to develop their
understanding of service desk management practices and build
a set of management skills. Suitable for those with at least three
years experience in a service desk environment.
www.apmg-international.com/SDI
46
Master the concept of Service Automation and thrive

in the digital age
We have become accustomed to The framework, training and certification will enable individuals to:
searching, evaluating and purchasing Understand the business drivers in order to explain the
business case for Service Automation.
products online. The need for
organisations to go digital and be able to Discuss how Service Automation enables autonomous users
to procure, manage and adjust services through self-service
respond and provide for the self-service technology.
generation has never been so great. Explain the difference between Automated Deployment,
Additionally, the self-service generation is used to getting the same Service Delivery Automation and Serendipity Management and
levels of service in a professional environment as in their personal lives. describe their underlying processes.
This is a challenge facing almost all organizations. Outline the steps for completing a Service Automation Blueprint
The Service Automation Framework training and certification scheme to visualize services.
is underpinned by the publication Service Automation Framework: Understand the processes that underpin automated services
for the design and delivery of automated services. and how they need to be integrated to provide automated
The guidance one of the first to address this concept provides delivery.
a deep insight into the theory and methods of Service Automation. Explain the concept of Serendipity Management and how it
It offers the concepts by which any organization can automate its impacts the user experience.
services, go digital and enable them to offer self-service applications
The training and certification scheme was developed in
to their customers.
partnership with the Service Automation Framework Alliance.
The framework addresses service automation not as a technology Find out more at www.serviceautomation.org.
issue, but as a management and business process issue, showing
businesses how to meet the challenges of increasing automation.

Who is it for?
Certification is designed for individuals that require a working You may also be interested in:
knowledge of the key principles of Service Automation and the theory AgilePM
behind the practice. The target audience includes Service Strategists,
Process Consultants, Business Consultants, Service Delivery COBIT 5
Managers, Service Designers, Enterprise Architects and many more. ITIL
www.APMG-International.com/SAF
47
Learn how to effectively control, publish and track IT services

with our Service Catalogue certification.
A Service Catalogue, as defined in the Our Service Catalogue certification and supporting training
courses help individuals who require a detailed understanding
ITIL Service Delivery guidance, is a list of how to create a service catalogue and how it may be
of services that an organization provides, implemented to enhance the quality of IT service provision within
often to its employees or customers. an organization. Successful candidates will be able to help their
organization better:
It provides a clear view of what services IT provides and how IT
control demand;
adds value for the money allocated. Service Catalogue offers
a method to request or order published services, enabling an publish and track service pricing and cost; and
organization to better plan, deliver and support services. automate service request management and fulfilment.
A well implemented service catalogue enables good governance Service Catalogue has been recommended by IQC, an
in that the key terms, conditions, and controls defined in independent subgroup of itSMF International, as a complementary
the service catalogue are integrated into the service delivery product to the ITIL portfolio.
processes of the organization.
FURTHER INFORMATION
Who is it for?
Individuals who require a detailed understanding of how You may also be interested in:
to create and implement a service catalogue to enhance the CMDB
quality of IT service provision within an organization.
ITIL
Other IT professionals whose role requires an understanding Lean IT
of the service catalogue function and its interaction with
other processes or areas within IT.
www.apmg-international.com/ServiceCatalogue
48
Enhance perceptions and satisfaction with IT services

with our Service Level Analyst certification.
Individuals involved in and responsible Courses will help candidates better understand customer service
requirements to effectively:-
for delivering IT services must ensure
those services continue to meet client Define, negotiate, document and agree service levels
and service level agreements (SLAs)
and user requirements.
Reflect these in operational level agreements (OLAs)
Our Service Level Analyst qualification provides candidates with
and underpinning contracts
the key competencies and practical experience required to fulfil
the role of a service level analyst within an IT service environment. Measure, report on and review services on a regular,
Developed in partnership with itSMF UK and industry experts, ongoing basis.
Service Level Analyst training and certification provides detailed, The Service Level Analyst qualification forms part of a series
practical knowledge based on industry good practice, with of role-based qualifications developed by APMG International
guidance on working with customers and users to manage their and itSMF UK and is aligned to the Skills Framework for the
expectations, perceptions and satisfaction with IT services. Information Age (SFIA).
FURTHER INFORMATION
Who is it for?
This qualification is aimed at people with the role of service level You may also be interested in:
analyst within a service management environment. It is also
Change Analyst
relevant to other key staff involved with service level management
activities (e.g. business relationship managers, supplier Problem Analyst
management personnel and IT/technical support staff). ITIL
www.apmg-international.com/ServiceLevelAnalyst
49
In Partnership with
Protect your organization against the threat of data

loss and prosecution.
IT Asset Management (ITAM) is gaining Reduction of risks inherent with the growth of Bring Your Own
Device (BYOD)
widespread adoption around the globe.
Practices to ensure proper disposal of retired IT assets to
As IT expenditures continue to grow along with core IT address increased regulatory requirements
functions becoming available as a service and as regulatory
and licensing pressures continue to increase, individuals Establishes the optimum level of maintenance/software license
involved in IT Asset Management need to become more agreements and supports negotiations for better pricing and
specialized and more skilled. terms.
The International Association of Information Technology Asset IAITAM has appointed APMG International to manage the
Managers (IAITAM) has the only documented ITAM architecture accreditation of training organizations wishing to offer training
along with the only established certification program recognized in support of IAITAMs professional certifications.
worldwide.
IAITAM certifications offer individuals and their organizations the About IAITAM
following benefits:-
The International Association of Information Technology Asset
Significant reduction of compliance risks and penalties Managers, Inc. (IAITAM) is the professional association for
associated with software audits individuals and organizations involved in any aspect of IT,
software and hardware asset management.
Significant cost savings and improved management of IT
Find out more at www.iaitam.org
assets - the second largest expenditure of most organizations
FURTHER INFORMATION
Certified Hardware Asset Management Professional (CHAMP)
Who is it for?
Certified Software Asset Management (CSAM)
IAITAM certifications will offer value to those responsible for any
Certification in IT Asset Disposition (CITAD)
aspect of IT Asset Management and others within an organization
involved in the management of IT services. Certified Mobile Asset Manager (CMAM)
Certified IT Asset Manager (CITAM)
www.apmg-international.com/ITAM You may also be interested in:
COBIT 5
ISO/IEC 20000
ISO/IEC 27001
ITIL
Service Catalogue
50
In this section:
In this section:
Business Management
& Change Certifications
For Successful Change Management
52 Change Management
For Effective Facilitation

53 Facilitation
For Process & Performance Improvement

54 Lean Six Sigma
For Risk Management

55 M_o_R (Management of Risk)
For Contract & Commercial Management

56 IACCM certifications
For The Consultant Of Tomorrow

57 PS Professional
For Client & Supplier Relations

58 BRMP and CBRM Certifications
For Effective Technical Communication

59 CPTC Certification
For Business & IT Management

60 OBASHI
For Sourcing Governance

61 Sourcing
For More Efficient Human Resources

62 AQRO
For Business Transformation

63 CHAMPS2
For Financial Management

64 Finance for Non-Financial Managers
For Winning Bids & Proposals

65 APMP certification
51
Enhance your ability to embrace and successfully

manage the impact of change.
Change is inevitable. For many Our Change Management qualifications are designed to help
organizations and their people manage the impact of change.
organizations change can become a
regular occurrence. Accordingly, dealing Supporting training courses focus on the theories of how change
affects, and is affected by, individuals, teams, organizations and
with change and, more significantly, the change leaders, helping individuals and organizations:-
impact of change, is a high priority for
organizations. Unlock resistance to change
Enable teams to work effectively to deal with and embrace change
It is therefore important that individuals have the
opportunity to develop their capabilities to deal Speed up the implementation of change initiatives.
with change before, during and after it occurs.
Change Working in partnership with the Change Management Institute (CMI), the syllabus and exams
Management are based on The Effective Change Managers Handbook, designed to teach areas of knowledge
Institute defined by the CMIs Change Management Body of Knowledge (CMBoK).
Training and certification will help candidates better understand

change through the implementation of change theories, enabling
a higher rate of satisfactory change and staff engagement.
FURTHER INFORMATION
Our Change Management qualifications are aimed at all PRACTITIONER (objective-testing)
individuals involved in organizational change, including current
and aspiring change managers. They are also relevant to You may also be interested in:
individuals involved in the design, development and delivery of
AgilePgM
change programmes, including change leaders, change agents
(e.g. Business Change Managers), change implementers (e.g. Facilitation
Programme/Project Managers), change support and operational
line managers/staff.
www.apmg-international.com/ChangeManagement
52
Become an effective facilitator of groups, meetings

and events.
Facilitation is often used in a variety The Process Iceberg methodology is being applied in a wide
variety of organizations and situations and its pragmatic, practical
of different contexts. approach has gained a wide range of adopters in the public,
private and not-for-profit sectors around the world.
However, being a facilitator for groups,
Based on the publication Facilitation: Develop Your Expertise,
meetings and events requires key skills our Facilitation qualifications equip individuals with valuable tools,
and knowledge of the principles and techniques and skills to become an effective facilitator.
concepts involved. This in turn gives their organization a capability that will help to:-
APMG have partnered with experts in the field to enhance productivity and project management delivery;
develop a robust methodology and supporting enable more effective problem solving and stakeholder
training programme that provides the structure that engagement; and
enables specialists and managers to be able to encourage more effective business process improvement
facilitate effectively. activity.
FURTHER INFORMATION
Our Facilitation qualifications are aimed at all individuals (including PRACTITIONER (objective-testing)
managers, specialists, project managers, change agents,
business analysts, IT professionals and aspiring facilitators) who You may also be interested in:
need to achieve outcomes and address business issues through Change Management
group collaboration and participation.
PS Professional
www.apmg-international.com/Facilitation Stakeholder Engagement
53
Enhance business processes and improve performance

with Lean Six Sigma certification.
Process and performance improvement Added value for customers, employees and shareholders
through reduced process variation and waste
is a key objective in modern business
with organizations aiming to improve The focus of Lean is speed, efficiency and eliminating waste from
processes. Six Sigma focuses on effectiveness and reduction of
efficiency and banish wasteful practices. variation.
Lean Six Sigma is a management approach to business performance When implemented properly, this combination can prove a powerful
improvement that has blended the two individual specialisms of management tool that can significantly improve an organizations
Lean and Six Sigma together. This blend is designed to enable performance by providing a structured approach to resolving
organizations to achieve the qualitative benefits of Six Sigma but at problems and enabling continuous improvement, whether in an
faster pace by applying Lean principles at the same time. industrial or service-based environment.
Lean Six Sigma certification offers the following benefits for
organizations and individuals:-
An improved understanding and awareness of Lean Six Sigma IN PARTNERSHIP WITH Our LSSA syllabi are based on
practices the Continuous Improvement

Maturity Model (CIMM).
The ability to analyse and adapt/refine processes to improve
This is a framework that guides
efficiency and remove waste
an evolutionary staged
The tools and practices to reduce process variation and approach for process improvement from an early stage. CIMM
improve quality and consistency incorporates the best practice methods and techniques of
The principles and techniques to improve existing processes process improvement, quality management and new
and develop effective new ones product development.
FURTHER INFORMATION
Qualifications (belts) available:
Who is it for? YELLOW BELT (mulltiple choice)
Lean Six Sigma is designed for individuals at all levels involved in ORANGE BELT (mulltiple choice)
quality improvement and business performance management. GREEN BELT (multiple-choice + practical assessment)
Find out more online at BLACK BELT (multiple-choice + practical assessment)
www.apmg-international.com/LeanSixSigma You may also be interested in:
AgilePM
Lean IT
OBASHI
54
ON BEHALF OF
Learn how to effectively manage risk at strategic and

operational levels with M_o_R certification.
Almost every decision taken within an Improved prospects for change initiatives
organization has an upside and a downside Sharper focus on doing the right things properly
and involves some degree of risk. Reduced waste and fraud, bringing better value for money
Management of Risk (M_o_R) considers risk from different Improved management of contingent and maintenance
perspectives within an organization: strategic, programme, activities.
project and operational. M_o_R provides best practice guidelines and techniques for
M_o_R provides a robust yet flexible framework that allows risk analysis and management, the documents necessary for
organizations to assess risk accurately and consistently. managing a risk programme and a maturity model. It also shows
people how to embed these practices, review them, and where
Benefits include: necessary adapt them to changing circumstances.
A better base for developing strategy
An M_o_R health check can be used to establish how well risk
Greater confidence in decisions once taken management is embedded in an organization and consequently
how to improve it.
Greater competitive advantage
FURTHER INFORMATION
Who is it for?
M_o_R is aimed at business change managers, programme/
project managers, risk management professionals, business and You may also be interested in:
programme/project support staff, and others with responsibilities
for identifying, assessing, planning, or managing risks, or reporting Better Business Cases
on risk management activities across the organization. MoP / MSP / MoV
Find out more online at P3O / PRINCE2
www.apmg-international.com/MoR
55
In Partnership with
Unlock your commercial and contract management

capability with Contract and Commercial Management
training and certification.
Effective contract and commercial 70% of troubled projects fail due to commercial issues
management is vital to a successful 52% claimed contract leakage has resulted in claims or
dispute settlements.
business. In the news, we often hear about
An overwhelming 89% of IACCM members surveyed believe that
losses incurred in big-budget contracts. their contract management processes must improve.
By ensuring that contracts are managed properly, an APMG has partnered with IACCM to provide a series of training
organization is more likely to achieve its targets, improve courses that provide leading-edge knowledge in contracting
efficiency and ensure final outcomes meet original and commercial skills, policies and procedures. Training and
expectations. certification will enable individuals to achieve world-class
But we dont always get it right. Research conducted by The standards in contracting and relationship management.
International Association for Contract & Commercial Management
(IACCM) has highlighted the key contract and commercial issues About IACCM
organizations need to address, including:- The International Association for Contract & Commercial
9.2% of annual revenue is lost from the bottom line as a result Management (IACCM) is a not-for-profit membership
of weaknesses in contract management / commercial organization specializing in providing executives and practitioners
assurance with advisory, research and benchmarking services, as well as
training and certification for contract, commercial and relationship
77% of respondents note that contract leakage has caused management professionals. www.iaccm.com
project delay or cost over-runs
FURTHER INFORMATION
Who is it for? FUNDAMENTALS (multiple-choice)
PRACTITIONER (multiple-choice)
IACCM courses benefit those looking to develop their knowledge
and gain recognition of possessing strong contracting and ADVANCED PRACTITIONER (via IACCM only)
relationship management ability. The Fundamentals level is EXPERT (via IACCM only)
aimed at non-practitioners requiring basic knowledge of contact
management, whilst the Associate level is aimed at contract and
commercial managers. BRMP Certification
Find out more online at Change Management
www.apmg-international.com/IACCM Finance for Non-Financial Managers
56
Maximise your true value, stretch your development and

stand out from the crowd with Professional Services
Professional certification.
Employers, customers and partners have Whilst recognizing such existing certifications, PS Professional
addresses this development gap with a practical and respected
increasingly significant expectations of certification that has received a very positive response from the
their Professional Services (PS) teams and target industry.
the days of being able to purely rely on The certification scheme is based upon the five core
technical expertise are fast disappearing. characteristics that make up a Professional Services Professional:-
RAINMAKER (Commercial)
The PS Professional is the worlds only non-vendor
certification that recognizes technical, commercial and ATHLETE (Personal Effectiveness)
personal strengths.
EXECUTIVE (Business)
Developed by respected industry authorities, PS Professional
is a set of highly relevant certifications created for professional CATALYST (Operational)
services professionals in the IT and telecom industries. AUTHORITY (Technical)
Professionals operating in these fields typically have a number of Foundation level certification for each characteristic will be available
both vendor (CCIE, Microsoft Professional) and/or non-vendor initially, with Practitioner and Professional levels to follow.
(ITIL, PRINCE2) certifications and are always anxious to find
new, relevant certifications that will help them stand out in their
highly competitive field.
FURTHER INFORMATION Qualifications available (CS) = coming soon:

Foundation Practitioner Professional
Who is it for?
PS Professional certification is aimed at a wide range of roles RAINMAKER (cs) (cs)
operating in professional services including but not limited ATHLETE (cs) (cs)
to professional services directors and heads of departments,
business solutions consultants and project/service managers. EXECUTIVE (cs) (cs)
Find out more online at CATALYST (cs) (cs)
www.apmg-international.com/PSProfessional
www.psprofessional.com AUTHORITY (cs) (cs)
The PS Professional identity and programme structure is a registered trademark of the PS Professional LLP. All rights reserved.
57
Build long-lasting, collaborative business relationships

for more productive partnerships.
Business Relationship Management BRMP certification and supporting training courses provide a solid,
(BRM) embodies a set of competencies foundation-level knowledge of Business Relationship Management.
The practitioner-level CBRM certification is structured to build on
(knowledge, skills, and behaviours) and enhance the foundation-level BRMP certification with a primary
to foster an effective business value- focus on strategic business relationship management leveraged to
optimize value to the enterprise.
producing relationship between a service
provider and its business partners.
The BRM role is a crucial link between a service provider and About BRMI
the business acting as a connector, orchestrator, and navigator
The Business Relationship Management Institute (BRMI) is
between the service provider and one or more business units.
a leading non-profit corporation that serves the Business
BRM implementation rates in IT services have risen significantly Relationship Management professional community by providing
since the BRM role was formalized. Corresponding processes membership, certification and professional development to
are now established as ITIL best practice and ISO/IEC 20000 help maximize Business Relationship Management capability
international service management standard requirements. in organizations. BRMI is the go-to source of up-to-date BRM
knowledge and leading practices and the forum to exchange
In partnership with the Business Relationship Management
ideas with other practitioners in the field.
Institute (BRMI), APMG administers the Business Relationship
Management Professional (BRMP) and Certified Business
Relationship Manager (CBRM) certifications.
FURTHER INFORMATION
Business Relationship Management Professional
Who is it for?
BRMP (multiple-choice)
BRMP training and certification is aimed at aspiring to intermediate-
Certified Business Relationship Manager
level BRMs, providing a solid, foundation-level knowledge of
CBRM (objective-testing)
effective business relationship management.
CBRM training and certification is intended for the intermediate to You may also be interested in:
advanced Business Relationship Manager, focusing on application
of effective concepts & techniques and advancing to the role of Change Management
strategic BRM. Facilitation
www.apmg-international.com/BRMI
ITIL
www.brminstitute.org
58
Certifying technical communication professionals to

ensure information is more useable and accessible.
Technical communicators are present The Certified Professional Technical Communicator (CPTC)
certification scheme is designed to validate the skills, knowledge,
in a wide range of organizations but are and competences of technical communicators as they advance in
often not identifiable as a profession. their professional careers.
The Certified Professional Technical The scheme covers nine core areas of technical communication:-
Communicator (CPTC) scheme aims to
Project Planning Visual Communication
address this by creating a recognized
Project Analysis Reviewing and Editing
profession with its own distinct skillset.
Content Development Content Management
Technical communication is a broad field and includes any form
of communication that exhibits one or more of the following Organizational Design Production and Delivery
characteristics: Written Communication
Communicating about technical or specialized topics, such as
computer applications, medical procedures, or environmental The scheme is based on the 5th edition of Technical
regulations. Communication Today by Richard Johnson-Sheehan, published
by Pearson Education.
Communicating by using technology, such as web pages, help
files, or social media sites.
The Certified Professional Technical Communicator
Providing instructions about how to do something, regardless
certification is delivered in partnership with the
of how technical the task is or even if technology is used to
Society for Technical Communication (STC).
create or distribute that communication.
STC is the world's largest and oldest professional
association dedicated to the advancement
of the field of technical communication. Through a growing
FURTHER INFORMATION global community, the Society and its members set the global
standards for technical communication. (www.stc.org)
Who is it for?
Technical communicators work in every industry and CPTC
certification is designed for those who require a working Qualifications available:
knowledge of the key principles, theory and terminology of FOUNDATION (multiple-choice)
effective technical communication.
PRACTITIONER (coming soon)
EXPERT (coming soon)
www.apmg-international.com/CPTC
59
Understand exactly how data flows between your people,

processes and technology with OBASHI certification.
Seeing the big picture is vital to These layers are mapped out in a Business
OBASHI is and IT (B&IT) diagram which provides the
making the right strategic decisions. sequential and framework to store information usefully.
Being able to join the dots and consists of Elements are placed in these layers that
understand how your assets interact 6 layers: represent the people, process and technology
in a business.
in order to get more out of them is
Ownership The OBASHI B&IT diagram is a universally
key for operational decision-makers. useful tool as it helps everyone see and
Business Process
Understanding data flow allows a better understanding of how understand how the business works, making
Application it clear how activities, processes and the
your business works, no matter what your specific objectives
System supporting technical infrastructure are linked
and responsibilities may be.
Hardware to deliver required business outputs.
The OBASHI methodology enables businesses to
document and model how people, processes and
Infrastructure Certification demonstrates an understanding
technology interact to make a business work. of the principles and terminology of the
method and how OBASHI supports business
OBASHI simplifies business complexity by identifying business strategy.
assets, analysing their interdependencies, and creating a visual
map of the business to enhance understanding, enable better
decision making and improved communication.
FURTHER INFORMATION
Who is it for?
OBASHI is aimed at management professionals working in a You may also be interested in:
variety of key business areas, including IT service management,
COBIT 5
project/programme management, data quality management,
enterprise architecture and operations. ISO/IEC 20000
www.apmg-international.com/OBASHI Lean IT
www.OBASHI.co.uk
Lean Six Sigma
60
Understand the key concepts of Outsourcing and Sourcing

Governance with our IAOP-supported certification.
The rising trend for outsourcing IT has Our Sourcing Governance Foundation qualification aims to provide
individuals with knowledge of the key concepts of Outsourcing and
changed how organizations receive and Sourcing Governance, and how they can be applied. Successful
manage their IT services. A plethora of candidates can expect to be able to:-
service offerings, competitive pricing Recognize and understand the key concepts of outsourcing
options and contractual conditions means and sourcing governance;
lots of choice some of it bewildering. Understand the changing role of the IT organization when
outsourcing;
Operational control is now more about developing relationships, Understand the challenges of implementing and operating
managing contracts and coordinating suppliers than it is about a sourcing governance function;
technical know-how. Learn the terminology and definitions related to outsourcing
and sourcing governance.
Undertaking the course and successfully passing the ABOUT IAOP

examination qualifies an individual for COS-FP (Certified The International Association of Outsourcing Professionals
Outsourcing Specialist - Foundation Principles) certification (IAOP) with more than 110,000 members and affiliates
from the International Association of Outsourcing Professionals worldwide is the global standard-setting organization and
(IAOP). Certification earns the following credits towards
advocate for the outsourcing profession.
continual professional development:-
14 PMI PDUs
25 COP points towards IAOP COP certification
15 CEH points towards IAOP COP re-certification Find out more at www.IAOP.org
FURTHER INFORMATION
Who is it for?
Our Sourcing certification is designed for all professionals with a You may also be interested in:
role (or aspiring to a role) in managing IT services.
COBIT 5
www.apmg-international.com/Sourcing ISO/IEC 27001
ITIL
61
Optimize human resource management and

efficiency with AQRO.
How many times, on a daily basis, are Implementation of AQRO delivers the following advantages:
you interrupted by emails, phone calls, For the company and senior management:
EFFICIENCY (saving up to 1.5 hours per day, per worker)
colleagues and clients?
For managers and team leaders:
Do you find that at the end of the day your to-do list is j FACTS (transparency; know the workers workload;
ust as long as it was in the morning? make clear plans)
As the pace of communication gets faster organizations,
For the worker:
teams and individuals struggle to keep up with priorities.
WORK WITHOUT DISTRACTIONS (clear responsibilities,
Fortunately help is at hand.
reduce stress, less overtime)
AQRO HRM Stress-Free Efficiency reduces unplanned
AQRO provides managers with a disciplined but flexible approach
interruptions the main cause of working inefficiently. By
to resource management, allowing for greater visibility and control
intelligently structuring a departments activities, organizations
of resources. This in turn leads to increased productivity and cost
can foster stress-free and efficient human resource management.
savings.
AQRO equips your organization with a key competitive advantage
- providing managers, team leaders and staff with substantial
benefits during their daily business activities.

Who is it for?
AQRO will benefit all employees regardless of their position. It will You may also be interested in:
be of particular interest to HR professionals, department/team Change Management
managers, resource managers, change managers and project
managers. Facilitation
Find out more online at Lean Six Sigma
www.apmg-international.com/AQRO
62
Adopt a vision-led, benefits-driven approach to successful

transformation with CHAMPS2 certification from APMG.
Business change is now perceived as CHAMPS2 is a proven approach for successfully delivering
business change. CHAMPS2 provides those involved in change
central to organizational sustainability initiatives with the advantage of a best practice and benefits-
and critical to realizing effectiveness driven method together with tools and templates, as well as a
and efficiency. In order to achieve this, supporting quality management framework.
organizations often need to embark The adoption of CHAMPS2 creates a structured environment
that facilitates fundamental change and improves the chances
upon radical change to deliver service of successful benefits realization. It enables organizations from
transformation. all sectors to:-
But how can change be achieved successfully and deliver Manage the entire lifecycle of change
quantifiable benefits, while managing risk?
Measure and deliver significant, tangible benefits
Organizations need to adopt a method that enables an effective,
vision-led and benefits-driven approach, focused on delivering Mitigate and reduce risks and costs
holistic change across organization structure, business processes Tailor the method to fit any scale of change
and technology.
FURTHER INFORMATION
FOUNDATION
Who is it for?
CHAMPS2 certification is aimed at current/aspiring change You may also be interested in:
managers and transformation team members.
It is also relevant to other key staff involved in the design,
Managing Benefits
development and delivery of transformational change
programmes, including change leaders, change agents, change PRINCE2 / MSP / MoP
implementers (e.g. project/programme managers) and change
support/operational personnel. Resources:
Find out more online at Website: www.champs2.info
www.apmg-international.com/CHAMPS2 Manual: CHAMPS2: Realising Transformational Change
www.apmg-businessbooks.com
CHAMPS2 is a Registered Trade Mark of Birmingham City Council.
63
Managers: do you understand the key concepts of

prudent financial management?
Every manager needs to understand Enables all managers to understand finance, allowing them
to play a more active and informed role in helping their
finance if they are to play an active role organization achieve its objectives
in helping their organization achieve its
Demonstrates a managers understanding of financial
objectives. management and accounting processes
However, not every manager needs the Enables better understanding and communication with
same level of skills and understanding finance specialists.
as specialist financial managers. Almost every business decision made by managers across
all functions has a financial impact. This qualification will help
A good knowledge of the key concepts of prudent financial businesses to verify that their managers are competent in their
management and modern financial accounting should equip understanding of practical and effective financial practices.
all managers with the knowledge they require.
Dont be confused by financial jargon and take the
Our Finance for non-Financial Managers certification, supported opportunity to improve your knowledge as well as your
by accredited training courses, offers the following benefits:- overall performance as a manager!
FURTHER INFORMATION
Single exam (multiple-choice)
Who is it for?
This certification is design for any managers requiring an You may also be interested in:
understanding of good financial practices to support decision
making, risk management, planning and other key management
BRMP
activities.
IACCM
Managing Benefits
www.apmg-international.com/ffnfm
64
Demonstrate proficiency in effective bid and proposal

management techniques with APMP certification.
Knowledge of the key concepts and Achieving APMP Foundation certification demonstrates to your
peers, clients and organization that:
techniques of effective bid and proposal
You are knowledgeable of the best practices for proposal
management can help you retain and and bid management
win business.
You are committed to your own professional development
The Association for Proposal in the industry
Management Professionals (APMP) has You are prepared for additional responsibility and more
complex assignments
defined the competencies required of
proposal management professionals and You are positioned for the next level of Accreditation -
APMP-Practitioner.
has developed a leading professional
accreditation programme for such
About APMP
professionals.
The Association of Record for Bid, Proposal,
In partnership with APMP, APMG International is proud to Business Development, Capture and
administer the entry-level certification for this industry leading Graphics Professionals. APMP is the worldwide authority for
programme. Whilst training courses are offered by APMPs professionals dedicated to the process of winning business
network of Accredited Training Organizations (ATOs), APMG through proposals, bids, tenders, and presentations.
offer an online exam option for candidates wishing to self-study. Find out more at www.apmp.org

Foundation (multiple-choice)
Who is it for?
Practitioner (written self-assessment; available via APMP)
APMP certification is designed for all managers and practitioners
that need to demonstrate knowledge of the best practices for Professional (written peer-assessment; available via APMP)
effective proposal and bid management.
www.apmg-international.com/APMP
Finance for Non-Financial Managers
Managing Benefits
65
Professional certifications designed to help individuals and
their organizations perform more effectively.
Project & Programme Management
IT Governance, Service Management & Cyber Security
www.apmg-international.com
www.apmg-cyber.com
Discover our complete portfolio online:

www.apmg-international.com / www.apmg-cyber.com
A global network of accredited training and consulting providers at:

www.apmg-international.com/AccreditedProviders
@APMG _Inter @Cyber_APMG company/apmg-international

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A GUIDE TO OUR PORTFOLIO

Professional guidance, training and certification

Project & Programme Management

FEB 2017 LEARN > CERTIFY > IMPROVE

Our certification schemes are

Our Business Books website specializes in recommended reading

Browse all titles at www.apmg-businessbooks.com

About APMG International

Professional Certification: the wise investment Contract & Commercial Management

Preparing for your exam

Choose carefully! Taking your exam

Online Exams: APMG has teamed up with providers

Our Portfolio of Certifications For Change Management

For Portfolio, Programme and Project Management For Sourcing Governance

For Benefits Management For Business & IT Alignment

For Cyber Security & Resilience For Business Relationship Management

Become an APMG Accredited Training Organization (ATO) Further Information

Maximize return on investment

8 AgileBA (Agile Business Analysis)

9 AgilePgM (Agile Programme Management)

10 AgilePM (Agile Project Management)

11 Better Business Cases

12 CP3P (Public-Private Partnerships)

15 MoP (Management of Portfolios)

16 MoV (Management of Value)

17 MSP (Managing Successful Programmes)

18 P3O (Portfolio, Programme & Project Offices)

19 PM4SD (Project Management for Sustainable Development)

20 PMD Pro (Project Management for NGOs)

21 PPS (Programme & Project Sponsorship)

24 Project Planning & Control

Master the role of Agile Business Analyst with AgileBA

Adopt an agile approach to programme management

Combine flexibility with proven process for successful

Who is it for? FOUNDATION (multiple-choice)

Give your change initiatives the best chance of success

FURTHER INFORMATION Qualifications available:

Building APMG certified PPP professionals to tackle

Measure project performance and progress objectively

Ensure benefits are the focus of investments with

ACCREDITED EXAMINATION INSTITUTE

Ensure you prioritize the right change initiatives with

ACCREDITED EXAMINATION INSTITUTE

Improve your chances of maximizing value from

Management and staff in an organization wishing to acquire PRACTITIONER (objective-testing)

ACCREDITED EXAMINATION INSTITUTE

Enhance your programme management expertise

ACCREDITED EXAMINATION INSTITUTE

Develop your project and programme support skills

Embedding sustainability into tourism projects and initiatives.

Specialized, cost-effective, professional project

FURTHER INFORMATION Qualifications available:

Provide effective programme and project management

FURTHER INFORMATION Qualifications available:

ACCREDITED EXAMINATION INSTITUTE

Certify in PRINCE2 the worlds most popular project

Combine the flexibility and responsiveness of agile

Learn how to implement effective planning, monitoring

Identify, influence and lead key people and groups

Find out more on page 12 and at ppp.apmg-international.com

34 BiSL 33 Cyber Essentials

35 COBIT 5 33 Cloud Industry Forum certification

For IT Asset Management

CESG Certified Professional: verify your skills and