In the

twenty-first
century the
four
functions of
management
are:
monitoring, organizing, suggesting, and accommodating employees.
A)
planning, organizing, controlling, and leading employees.
B)
planning, organizing, suggesting, and accommodating employees.
C)
monitoring, suggesting, journaling, and accommodating employees.
D)

2
Don MacKinnon, the person in charge of "Hear Music" has been given goals
related to the rollout and sales of this subsidiary of Starbucks. His success at
implementing the strategy will be assessed by comparing actual performance
against the goals. This comparison is known as:
planning.
A)
organizing.
B)
implementing.
C)
controlling.
D)

3
The three main types of managers include:
general, specific, and frontline managers.
A)
general, specific, and detailed managers.
B)
general, functional, and frontline managers.
C)
 general, functional, and detailed managers.
D)

4
Because GE is organized into different divisions, one for each business, it is
known as a:
multidivisional enterprise.
A)
poorly managed firm.
B)
multi-business unit.
C)
multi-corporate concern.
D)

5
The most demanding issues that managers encounter in their first year on the
job all have to do with:
learning the financial ratios of their department.
A)
learning to interface with the government.
B)
learning to scan the environment for things that would influence their
C) business strategy.
people challenges.
D)

6
A successful person in which of the following positions may be promoted to a
management position?
a scientist
A)
an accounting professional
B)
an engineer
C)
 All of the above may lead to successful management positions.
D)

7
One of the earliest and most enduring descriptions of managerial roles comes
from:
Adam Smith.
A)
Peter Drucker.
B)
Jack Welsh.
C)
Henry Mintzberg.
D)

8
In a spokesperson managerial role, a CEO may persuade investment analysts
that his or her company is pursuing a good strategy. What is the likely
outcome of this?
The analysts may write a favorable investment report that leads to a
A) decrease in the company's stock price.
The analysts may write a favorable investment report that leads to an
B) increase in the company's stock price.
The analysts may write a favorable investment report that increases the
C) difficulty of raising new capital.
The analysts may write a favorable investment report that makes it
D) difficult to issue new stock.

9
Competencies include:
skills, IQ, and values.
A)
skills, IQ, and motivational preferences.
B)
IQ, values, and motivation.
C)
 skills, values, and motivational preferences.
D)

10
When call center managers spend much of their time monitoring customer
calls and giving employees feedback about how to improve their dialogue
with customers in the future, these managers are using __________ skills.
technical
A)
conceptual
B)
situational
C)
ethical
D)

Question 1

In what order do managers typically perform the managerial functions?

a) organising, planning, controlling, leading

b) organising, leading, planning, controlling
c) planning, organising, leading, controlling
d) planning, organising, controlling, leading

Question 2

Who of the following is the industrial philanthropist?

a) Frederick Taylor
b) Seebohm Rowntree
c) Henry Ford
 d) Max Weber

Question 3

Which one of the following is not one of Drucker's five guiding principles of management?

a) Making people's strengths effective and their weaknesses irrelevant.

b) Enhancing the ability of people to contribute.
c) To operate the organisation's status system.
d) Integrating people in a common venture by thinking through, setting and exemplifying the
organisational objectives, values and goals.

Question 4

What are the three interpersonal roles of managers?

a) Figurehead, leader and liaison

b) Spokesperson, leader, coordinator
c) Director, coordinator, disseminator
d) Communicator, organiser, spokesperson

Question 5

At what level of an organisation does a corporate manager operate?

a) Functional
b) Operational
c) Middle level
d) Top level

Question 6

What is the guiding principle behind New Public Management?

a) Profit maximisation
b) Introducing private sector business principles into the public sector
c) Replacing public management with private sector management
 d) Restructuring public organisations

Question 7

Which one is not a recognised key skill of management?

a) Conceptual skills
b) Human skills
c) Technical skills
d) Writing skills

Question 8

Which of these is not part of the recognised challenges for modern managers?

a) Micro-managing the workforce

b) Managing communications
c) Managing change
d) Managing the learning organisation

Question 9

Who of these is the entrepreneur?

a) Barack Obama
b) James Dyson
c) Damien Hirst
d) Mo Farah

Question 10

What is a social enterprise concerned with?

a) Profit maximisation
b) Maximising market share
c) Providing public service
d) Running a business to create social benefits