Cisco SPA 303 3 Line IP Phone

Thank you for purchasing Cisco SPA 303 3 Line IP Phone.

Package Contents:
Cisco SPA 303 3 Line IP Phone Body
Handset
Power Adapter (Cord)
Ethernet Cable
Phone Cord
Stand

Disclaimer
Product functions and specifications are subject to change without prior notice.
Quality of call (e.g. choppy line, noise, etc.) may be affected by companys network
environment.
Our company does not assume any responsibilities for a difference in call quality due to
personal hearing impairment.
Our company is not responsible for service that may not be available outside the country.
Cisco SPA 303 3 Line IP Phone may temporarily suspend the service for routine
maintenance without prior notice.
We would not assume any liability for product failure due to device (phone) malfunction.

Precaution
The Cisco Small Business IP phones are electronic devices that should not be exposed to
excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or
cloth towel. Do no spray or pour cleaning solution directly onto the hardware unit.
1
 Installation
* Before you install and connect your phone, verify with your phone administrator (if applicable)
that the network is read for the phone, read the safety notices, and make sure you have all the
phone parts and documentation available.
1. Turn the phone body over to expose the ports on the back of the unit.
2. Insert the long end of the phone cord into the handset port on the phone body.
3. Insert the other end of the phone cord into the port at the bottom of the handset.
4. Insert one end of the power cord into an outlet and insert the other end of the power
cord into the power port on the phone body.
* Connecting Cisco SPA 303 3 to the network
5. Insert one end of the Ethernet cable into the network port of the phone body marked
[SW].
6. Insert the other end of the Ethernet cable into the appropriate device, such as network
switch, on your network.
* If the phone does not start, confirm your installation and connections. If these are
correct, try unplugging the phone and plugging it back in again. If you still dont see the
display, please contact us.

Cisco SPA 303 3 Parts & Functions

3. LCD Screen

1. Handset

2. Message
4. Line Keys
Waiting Indicator

5. Soft key Buttons

6. Navigation Buttons

7. Messages Button
8. Hold Button
14. Keypad 9. Set up Button
10. Mute Button
11. Headset Button

13. Speaker Button 12. Volume Button

1. Handset: Pick up to place or answer a call.
2. Message Waiting Indicator: Displays solid red
when you have a new voicemail. Flashes red during
an incoming call or when the phones firmware is
being updated.
3. LCD Screen: Displays date and time, phone station
name, line extensions and soft key options.
4. Line keys: Indicates phone line status.
Off (unlit): Line is idle.
Green: Line is active or in use.
Green (blinking): There is an incoming call.
Red (blinking): Line is on hold.
* Line key colors depend on your system and may
vary.
5. Soft key Buttons: Perform the action shown on the
label
on the LCD Screen.
6. Navigation Button: Navigates through items
shown on LCD screen.
7. Message Button: Access to voicemail (must be
set up your phone administrator)/
8. Hold Button: Press [Hold] to place a call on hold.
9. Set up Button: Access to MENU to configure
features and preferences.
10. Mute Button: Press [Mute] to mute or unmute
the phone.
11. Headset Button: Press [Headset] to turn the
headset on or off.
12. Volume Button: Adjusts the volume.
13. Speaker Button: Press [Speaker] to turn the
speaker on or off.
14. Keypad: Used to dial phone numbers, enter
letters and choose MENU items.
2
Setting up Cisco SPA 303 3
* Ensure that the phone is powered-up and connected to the Internet.
1. Verify the devices IP address.
Press [Setup] button Scroll to [Network] and press [Select] The IP Address is displayed
under [Current IP].
2. Open Settings Page on Web Browser.
Cisco SPA 303 3 and PCs network connection should be the same. Type the IP address on the
Web browser field on a local PC. [Format: http://IPAddress Example: Phone IP Address
(192.168.001.002) Type (http://192.168.1.2)]
* If you have trouble accessing the configuration utility, perform the following steps:
I. Press [Setup] button on the phone.
II. Select [Network].
III. Scroll to [Enable Web Server] and make sure that it is set to [Yes]. If not, press
the [Edit] soft key and press [y/n] soft key to set it to [Yes].
IV. Press [OK], then press [Save].
3. Settings Page will automatically be displayed. Click [Admin Login] Click [Advanced]
Click [System] tab.

Primary NTP Server and

Secondary NTP Server:
Enter
[ntp.jst.mfeed.ad.jp].

4. Click [Regional] tab.

Time Zone: Select your

time zone (e.g. GMT
+09:00].

3
5. Click [Phone] tab.

Set the following:

Voicemail Number: 999
Line Key 1: Extension 1
Short Name: XXXXX
Line Key 2: Extension Disable
Line key 3: Extension Disable

* Click [Submit] to save all changes.

5. Click [EXT 1] tab.

Set the following:

NAT Keep Alive Msg: Blank
NAT Keep Alive Enable: Yes

4
 Set the following:
Mailbox ID: 999
Proxy: Enter Login Server.

Unique ID
Password Unique ID
Unique ID

Set the following:

Display Name: Enter Unique ID.
Auth ID: Enter Unique ID.
User ID: Enter Unique ID.
Password: Provided during UIS and DNS server purchase.
* If you wish to change the password, you need to register the new password that will be
used.
Use Auth ID: Select [Yes].
Audio Configuration: Use the same settings displayed on the screen above.
Dial Plan: [(xx.:|*x.|**x.|***x.|*x.*x.|*x.*x.*x.|#x.|#x.*x.|#x.*x.*x.)]
* If you enable Line Key 2, you would need to set up ext. 2, 3, 4, 5.

* Click [Submit] to save all changes.

5
 Precautions & Safety Instructions

The following instructions help use Cisco SPA 303 3 properly and prevent
accidents. Failure to follow these instructions would void the products warranty
and accident may happen.

Immediately unplug the device from the power supply if there is a strange smell
and smoke. Dont use the device and immediately contact the dealer for repair.
Do not disassemble or modify. The device may malfunction, cause electric
shock and fire.

Do not insert metal and keep the device dry. The device may malfunction,
cause electric shock and fire.

Do not touch the device when lightning occurs. Doing so may cause an
electrical shock. Dont place near a flammable material. This may cause fire or
explosion.

Holding the phone on wet hands may cause electric shock. Dont place the
device in an extreme hot or cold place. Sudden temperature change may cause
malfunction of the device.

Do not place in a damp, dusty or direct sunlight. This may trigger an explosion
of the device. Place in an even and stable location.

Do not place the phone and earpiece near an absorbent and magnet material.
This may cause malfunction.

Troubleshooting

Please check the troubleshooting procedure before requesting a repair. If the problem
doesnt get resolved, please contact us. Agile Shop (sup@agile.ne.jp)

Initialization Method

Clear all data initialization process. You must set all the required information to start
initializing your service again.
1. Note the (000B82000xxxx) MAC address located at the bottom of the unit.
2. Press the [MENU] button and select [Config]. Then, select [Factory Reset] and
confirm by selecting [OK].

6
 PR O BL EM C AUS E SO L UTIO N

General Failure Plug and unplug from the power source. (Do this a few times).

Wait at least one minute before you again plug the device to
the power source.

If the problem is not resolved after doing this, contact us at:

sup@agile.ne.jp

Please provide your number and broadband products.

No ringer sound Ethernet cable is Check the connection of the

disconnected. Ethernet cable.

AC adapter is Check the connection of the

disconnected. AC adapter.

Did you change Adjust the volume on the

the volume volume button.
settings?

Did you change the settings Revert the changed settings.

on the display? Disconnect the Ethernet cable
(Please reboot).

Call is interrupted Are there any abnormalities in Check your network

by noise the network environment? environment.

Please check our website for FAQ.

For more information on features
and settings, please check
http://www.agile.ne.jp/support /
Inquiries by telephone and email:
Send to: sup@agile.ne.jp
Telephone number: 03-6365-1506
Weekdays: 10:00 - 19:00

Reference: http://www.telecomuserguides.com/manuals/filesupload/cisco/Cisco-IP-Phones-Models-SPA301-303-501G-502G-
504G508G-509G-525G-525G2-and-WIP310-admin.pdf
http://www.manualslib.com/manual/429472/Cisco-Spa303.html?page=3#manual