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West Midlands Police

Role Description

Business Architecture Change Portfolio &

JOB TITLE: REPORTING TO:
Manager relationship Manager
DEPARTMENT: Business Transformation GRADE: MB2 (52,371 57,132)

DATE: 09/03/15

1. MAIN PURPOSE OF ROLE

This is a senior position on West Midlands Polices transformation team. Reporting to the Change
Portfolio and Relationship Manager, the Business Architecture Manager will be the guardian of the
Forces Target Operating Model (TOM)

The post holder will work at a strategic level with programme leads and, more broadly, senior
stakeholders within the Force and in strategic partner organisations to broker and secure optimal design
solutions, and ensure that approved designs are translated into effective implementation. The post
holder will chair the Design Authority and will perform a key role in ensuring that all commissioning and
implementation delivery activities are aligned to the TOM.

The Business Architecture Manager will manage a small Business Architecture team, as well as have
responsibility for Design Authority and Technical Design Authority processes. The role will also have
ownership of design methods and processes, including business process design and business
requirements gathering.

This is a critical role in providing assurance that the requirements and associated quality measures of
required deliverables have been met, whilst also being responsible for monitoring the overall
performance of the TOM, for driving continuous improvement and managing refresh activity for the
TOM on a periodic basis.

2. KEY RESPONSIBILITIES
Act as lead advisor on the TOM to the wider organisation, including on alignment to WMP
strategy, operational performance, emerging drivers for change, and risks to the integrity of the
TOM from implementation activity
Lead the Design Authority function, ensuring that all commissioning and implementation activity
remains aligned to the strategic objectives and design principles of the TOM
Chair Design Authority meetings and act as an arbiter over decision making when appropriate
Manage the Business Architecture team
Engage with senior stakeholders within the Force and with strategic partner organisations to
achieve maximum alignment with the TOM
Establish mechanisms to monitor the performance and health of the TOM, including a strategic
basket of indicators, an Annual TOM Refresh, and a process for ensuring rapid improvement in
the event of under-performance
Ensure that any learning or best practice identified by WMP partners is incorporated into the
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Business Architecture Teams working practices

Identify continuous improvement methods and opportunities including benchmarking, value-
chain improvement, promoting innovation and engaging staff
Maintain an enterprise-wide understanding of all aspects of the change portfolio including
strategic objectives, service delivery, business capabilities, processes, technology and people
Control Business Architecture design principles and all agreed documentation
Review all deliverables and change requests identifying any potential impact on TOM design
approving changes to projects/programmes in line with agreed tolerances
Provide assurance through Design Authority and Technical Design Authority meetings that
requirements, acceptance criteria and quality standards are being met
Develop and communicate a standard design process to ensure alignment to design principles,
interoperability, quality control and stakeholder engagement
Have responsibility for Design Authority and Technical Design Authority processes
Manage all design activity undertaken including agreeing the scope and requirements of
purchase orders, checking that contractual requirements and acceptance criteria have been
met, and providing feedback on performance
To ensure all Business Architecture team are appropriately trained and mentored
Keep abreast of internal and external drivers for change relevant to the TOM, including changes
in demand, legislation, technology and leading practice in other Forces
Any other duties commensurate with the role and band/grade

3. COMPETENCIES REQUIRED FOR EFFECTIVE PERFORMANCE

Knowledge & Experience (including qualifications)

Essential
Experience in performing a Design Authority role or a senior Business Architecture role on a
significant transformation programme
Minimum of 5 years experience providing effective integration in successful complex change
programmes across the whole change lifecycle
Experience of operating at strategic, tactical and technical levels, including knowledge and
experience in applying methods and tools for business architecture design
An understanding of target operating model components (customer, service, process,
technology and people layers), key interactions and key performance indicators
Demonstrable evidence of strong decision making, integrity and leadership
Demonstrable evidence of effective relationship management skills and techniques at a senior
level both internally and external stakeholders
Demonstrable evidence of negotiation and influencing skills across a range of colleagues with
different levels of seniority and skills

Desirable
Benefit Management experience
Understanding of operational policing models
Project Management methodology

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Skills

Essential
Ability to understand and contribute to the development of the strategic aims and objectives of
the organisation
Ability to analyse the impact of programme and project designs on the wider Force operating
model and provide concise summary of this in quantitative and qualitative terms
Ability to oversee the overarching design of the organisation and to ensure strategic alignment
Ability to influence, negotiate and persuade at all levels of seniority;
Ability to make sound decisions based on business and strategic needs;
Ability to design and communicate a standard design process to ensure the interoperability,
quality control, and integration of all project components and designs
Ability to assure the technical aspects of delivery and the requirements have been met
Ability to use tact and diplomacy in dealing with staff at all levels whilst maintaining the integrity
of the organisational vision
Strong numerical and verbal critical reasoning ability in order to think strategically, logically and
clearly, and to take rational decisions and decisive action under pressure
Ability to contribute to and steer design activities
Excellent verbal and written communication skills to effectively engage with a variety of
audiences within and external to WMP
Experienced and competent in the use of MS Office applications (specifically Word, Excel,
SharePoint and PowerPoint)
Demonstrate a personal commitment to own professional development;
Awareness of and commitment to WMPs Combined Equality & Human Rights Scheme
Excellent organisational skills
Excellent presentation skills
Desirable
Educated to degree level or have substantial experience (min 5 years) in a relevant field

Contacts (Internal and External)

Internal External
Command Team Private and 3rd sector partners
Strategic Programme Board Members Suppliers
HQ Departmental Management College of Policing (COP)
Programme and Project Managers Criminal Justice Agencies
Business Change Managers Recruitment specialists
Programme Management Office (PMO)

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Team members
Senior Responsible Owners (SRO)
Stakeholders
Finance
Contracts and Procurement
Internal Audit
WMOPCC
Legal Services
IS SMT
ICT SMT
ICT Team Managers and Team Members

Budgetary Responsibility

None direct

Special Conditions
The post holder will be contracted to work 36.5 hours per week but will need to be flexible to meet the
demands of the post and may have to work outside normal core hours.

The post holder will need to have the ability to travel to different locations across the region, as required

Direct Reports

The post holder will be a member of the Business Transformation Senior Leadership Team (SLT) and will
report to the Change Portfolio and Relationship Manager, who is the programme lead for WMP2020.

The post will have direct line management responsibility for two business architecture support roles.

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