INNOVATION: Advanced Collections- An

Accounts Receivables Feature

B USINESS NEED
Organizations are under immense pressure to collect more while reducing their cost to collect, and
need to efficiently manage collections processes in todays complex economies, growing businesses,
and increased globalization.
Advanced Collections supports a number of innovative processes and concepts that are different
from traditional collections practices.

BUSINESS CHALLENGES
Identifying delinquent customers and transactions in timely manner becomes difficult when
transactions are voluminous.

The time spent by collectors on performing collection tasks is quite un-reasonable when compared
to output generated.

Proper tracking of disputed transactions becomes difficult when transactions are voluminous.

Manual tracking of the follow ups to be taken with the customers becomes cumbersome.

Timely tracking of the promises given by customers becomes difficult.

Treating different delinquent customers differently during the recovery process becomes difficult as
it depends on various factors.

SOLUTION PROVIDED BY EVOSYS

Universal Work Queue (UWQ)

UWQ provides a high-level list of all actionable work assigned to or owned by a collections
agent.

The work is automatically populated on this screen as part of the automated collections
management flow provided by Oracle Advanced Collections.

Thus collections agents do not need to waste their energies in finding work or remembering
follow ups to be taken for different customers.

Tasks

Tasks tab displays all open tasks related to the customer selected in the Collections Header.
 These tasks can be scheduled, planned or performed.

Different Statuses can be attached to Task to show the stage of task.

The task can be created for a particular customer, particular Bill to Site, particular Transaction or
even for a particular adjustment made to the transaction.

Disputed Transactions

Collectors can enter Dispute Amount along with Dispute Reason on Collection Workbench.

Customer-wise details of Disputes (i.e. Disputed Amount, No. of Disputed Invoices etc.) is visible
to collector in his UWQ.

Once dispute is resolved with customer, collector can cancel it quoting the reason (Dispute
Cancellation Note) and then it will be removed from the UWQ of collector.

And most importantly, Oracle Advanced Collections provides flexibility to automatically create
credit memo based on approved Disputes through its workflow process.

Promise & Broken Promise

Collectors can create single or multiple promises to pay given by the customers with respect to
each transaction.

Further, Mass Promises can be created in the system where the Promise Date is same for
multiple transactions.

When the Promise gets broken the transaction automatically ge ts the status of delinquent.

If payment is not received, Advanced Collections creates a broken promise and displays it in the
Collector's UWQ.

Notes

Collectors can enter notes related to a customer, a transaction or even for a particular
adjustment in a transaction.

Collector can also track each and every interaction with the customer.

Dunning Letters

Oracle Advanced Collections provides the ability to send Dunning Letters via fax, e -mail or
printed letter.

Collections use the Customers Collection Score and the Oldest Aged Invoice to determine the
content and delivery method of the dunning notice. Thus Dunning Letters of different types (like
Soft and Hard) can be sent to different customers.

If payment is not made within a specified period of time, Advanced Collections can
automatically assign a dunning call-back task to a collector who will see that action on their
UWQ.
BENEFITS OF THE SOLUTION
Eases and optimizes Collectors daily work

Speeds up the collection process

Auto-generation of Dunning Letters

Generating different types of Dunning Letters for different Customers

Eases Data Analysis since direct copy-paste into MS Excel is possible

Collectors can also collect payment from customers

Enables recording of legal proceedings

Enables automatic Creation of Hold by the Collectors on recording of Sales Orders

Seamless integration with Inbound/ Outbound Telephony