Angel Schmermund, BOCPD

Cell 228-334-2878 email SCHMERMUND5.AS@GMAIL.COM

I am an office manager with over 16 years experience in an office environment from a very small
family owned office to large corporately run medical office. I am experienced with all avenues of daily
business operations including all clinical aspects of patient care within my scope of practice.

Professional Strengths
Resolving patient complaints Maintaining vendor rep relationships Price negotiations
Insurance verification Customer Service HCPCS & ICD10
Prior Authorizations Purchase agreements for hospital orders Workmans comp auths
Clinical software training & assistance Medical Knowledge & Terminology Scheduling appointments
Assisting Practitioners with patients Aiding/educating coworkers with any tasks needed
Chart Audits Medicare LCD education and implementation

Professional Experience
Clinical Office Manager/Board Certified Pedorthist
Patton Medical Of The Gulf Coast
January 2011- Current
I oversee the daily medical office operations at an orthotic & prosthetic clinic. I am responsible for processing all new
referrals including reviewing the patient diagnosis to insure he or she is treated by the appropriate practitioner. I familiarize
myself with each patient to insure he or she receives the best possible resolution for their situation and help implement to
best plan of care for each patients need. With the patients permission I communicate with the family and his or her
practitioner so everyone is on the same page supporting the patient through his and her process to healing. I address patient
issues brought to my attention often by family members to assist through difficult and often stressful times due to failing
health or health challenging occurrences.
- Responsible for obtaining accurate medical information from the patients physician including Rxs and
Clinic notes to support the medical need of services
- Insurance verification and prior authorizations including workmans comp. I am very familiar with all
aspects of health insurance including how to explain a deductible, coinsurance and out of pocket as well
as detail specific benefits to a patient in a way that is easily understandable & not confusing.
- Oversee all ordering and returns of inventory for the office as well as patient equipment/supplies
- Evaluating patients including measuring for custom and off the shelf items Rxd by phsyicians. I see a
broad range of patients from ER, SICU, MICU, Ortho, Neuro, Wound Care and much more. I evaluate
patients prior to surgery as well as after for orthotic service needs.
- Conducting evaluations on all diabetic patients including custom and non custom fitting for shoes and
orthotic devices
- Preparing and reviewing all charts for billing
- Answering any patient questions about charges billed to insurance and or EOB related questions
Customer Service Rep/ Insurance verification Clerk
Grace Healthcare
September 2006- January 2011
I worked in the customer service department answering phone calls, processed all patient insurance verifications including
precerts, workmans comp authorizations and out of network price negotiations. I was eventually placed in a position where I
implemented a call system for the patients who were eligible to receive services routinely such as diabetic supplies, cpap
supplies, enteral nutrition etc

Reception to Office Manager

Coyote Computer Repairs & Service
January 2000- August 2005
This was my familys computer repair business. I started working with my parents as an after school job cleaning
the office, answering phones, helping organize the repair area and front desk. As the business grew I was given
more responsibility and over time became responsible for processing customer repair tickets, customer call backs,
maintaining a cash drawer as well as daily deposits and bank runs. I maintained inventory of our stock as well as
assisted with accounts receivable and accounts payable

Education
MGCCC- 2 year associates degree in Psychology
William Carey University- Incomplete. 2 trimesters of study completed at this time

Certifications
BOCPD- Board Certified Pedorthist nationally recognized through the BOC
Certificate number: C51968
Certified through December 2017
AFAA- Aerobic and Fitness Association of America- Primary Indoor Cycling Instructor
Certificate number: 183348
Certified through December 2018
American Red Cross- CPR/AED
Certificate number: GU0084
Certified through December 2018

Letters of recommendation available upon request