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Assistance Request 1-5731913
Short DIP PS_RRC_SR on RNC231

Description

Current May 28: We didnot find any abnormality in RNC (ppc alarm
and HFB

Summary ) during 20:30 to 9:00 PM 17th may 2015, Customer agreed to

close this AR.

State Closed : Solution/Service Provided

Outage No

Severity 2

Priority 1

Service Request Remote Technical Support

Request Type Support

Sub-Type Configuration Assistance

Category Other

Sub-Category Customer Dedicated Support

Internal Yes

Assignment Events

Ask Alcatel-Lucent
Product
Product 9370 RNC

Version LR13.3.W

No Change Request is linked to this AR

Product Location
Site Abu Dhabi AE - Alcatel-Lucent MENA JLT-

Instance 9370RNC-AUH : In Service

Site Company Emirates Telecommunications Corporation

City Abu Dhabi

Country United Arab Emirates

Contact
Name Karim IBRAHIM ABD EL NABY

Company Alcatel-Lucent : Open on behalf of Customer

Phone 971 56 354 4568 Email

Karim.Ibrahim@alcatel-lucent.com

Request Method Email-Eng

Dates
Occurred 18-May-2015 15:16 Time now 29-Aug-2015 11:02
(GMT+4)

Reported 18-May-2015 15:16 AR Created 18-May-2015 15:18

Service Start 18-May-2015 15:16

Next Customer Contact 05-Jun-2015 08:30

Responded 18-May-2015 15:18 Respond Target 18-May-2015 16:16

SA - Calculated

Restored 19-May-2015 17:45 Restore Target 21-May-2015 18:00

SA - Calculated

Resolved 28-May-2015 10:26 Resolve Target 27-Jun-2015 10:07

SA - Calculated

Targets for Restore & Resolve were extended by 9 days 19 hours

to account for Pending time

Closed 28-May-2015 10:29

 Last Modified 28-May-2015 10:29 Modified By shelends

Entitlement
Agreement 242895 (OXIA 627085)

Covered Service TS 24x7 (Gold, Wireless Mobile Access)

Script This request is entitled to service.

People
Owner TSCd-WLS-WCDMA-IN : shelends

Assignee CloQ-WLS-WCDMA-vGlobal : unassigned

Referred 1 NorP-WLS-WCDMA-vGlobal : shelends

Resolve Group NorP-WLS-WCDMA-vGlobal

Submitter eoniszcz

Description
Attachments

[empty]

Showing Investigation and Proprietary logs together in time order Show

separately

Investigation Log and Proprietary Log

1. 18-May-2015 15:32
shelends

Update to Current Summary: May 18: Awaiting logs

2. 18-May-2015 15:32 ALCATEL-LUCENT PROPRIETARY

shelends

May 18: Awaiting logs

3. 21-May-2015 11:06
shelends

Update to Current Summary: May 21: We didnot find any abnormality in RNC
(ppc

alarm and HFB ) during 20:30 to 9:00 PM 17th may 2015, awaiting counters
for

further checking

4. 21-May-2015 11:06 ALCATEL-LUCENT PROPRIETARY

shelends

May 21: We didnot find any abnormality in RNC (ppc alarm and HFB ) during
20:30 to

9:00 PM 17th may 2015, awaiting counters for further checking

5. 26-May-2015 09:05 ALCATEL-LUCENT PROPRIETARY

shelends

From: SHARMA, Shelendra (Shelendra)** CTR **

Sent: Monday, May 18, 2015 3:59 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; ARORA, Gaurav (Gaurav)** CTR **

Subject: 1-5731913/MAJOR/UAE_ETC/WCDMA/9370/DIP PS_RRC_SR on RNC231

Hi Karim

Please provide following details and logs.

1. Could you please provide some more information about subject line
issue
 provided,

2. RNCLogcollection running and will be uploaded shortly.

3. HFB log (last 20 days) due to the HFB limitation of 10K, I take
it

from 16 May,

4. Related NPO and counters report -> Uploaded

5. RNC Raw counter too large to upload, you check it on Ramses,

6. IMSI trace no trace available, the issue already recovered,

7. Software version LR13.3.7 W (RNCD37300E1953s)

8. When did this issue occur? Any activity has been done on this RNC?
17

May @ 20:00

All logs and trace upload at server.

135.240.25.160 wftp/wftp

/home/wcdma/traces/ETISALAT

Regds

Shelendra Sharma

+91 9930969351

6. 26-May-2015 09:09 ALCATEL-LUCENT PROPRIETARY

shelends

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Monday, May 18, 2015 4:24 PM

To: SHARMA, Shelendra (Shelendra)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; ARORA, Gaurav (Gaurav)** CTR **; MERAD,
ABDESSAMAD

(ABDESSAMAD); ABDEL-HALIM, SAYED (SAYED); EL-MIDANY, AHMED (AHMED); REDA,

RAMY

(RAMY); 3G_ALU_Integ_UAE; AMMAR, Omar (Omar); BERIDY, AHMED (AHMED);

ELHAKIM,

Mohamed (Mohamed)** CTR **; NABIL, EMAN (EMAN); NADIR, HAMMAD (HAMMAD);
SHAWKAT,

Sherif (Sherif)** CTR **

Subject: RE: 1-5731913/MAJOR/UAE_ETC/WCDMA/9370/DIP PS_RRC_SR on RNC231

Hello Sharma,

Kindly find below my comments highlighted below,

Issue description:

RRC request (First request) was in same trend and RRC success as
well,

meaning that we didnt have real radio issue:

While LAST RRC counted had high peak:

CS traffic also showed blank during this quarter

No any critical alarms can cause this issue observed on the RNC
at this

time.

Issue recovered directly after only 2 quarter of degradation,

The main indicator have the below spick is as per below U2433_7

 We need to get the RC of this issue as the issue raised by the

customer and waiting our feedback,

 , so please check and confirm from your side that there was no
service

outage,, HW issue that can impact service during this time?

Network level PS RRC SR is 4.77% yesterday:

RRC Failure Causes are following the normal trend:

--------------------------------------------------------------------------

From: SHARMA, Shelendra (Shelendra)** CTR **

Sent: Tuesday, May 19, 2015 12:48 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; ARORA, Gaurav (Gaurav)** CTR **; MERAD,

ABDESSAMAD

(ABDESSAMAD); ABDEL-HALIM, SAYED (SAYED); EL-MIDANY, AHMED (AHMED); REDA,

RAMY

(RAMY); 3G_ALU_Integ_UAE; AMMAR, Omar (Omar); BERIDY, AHMED (AHMED);

ELHAKIM,

Mohamed (Mohamed)** CTR **; NABIL, EMAN (EMAN); NADIR, HAMMAD (HAMMAD);
SHAWKAT,

Sherif (Sherif)** CTR **

Subject: RE: 1-5731913/MAJOR/UAE_ETC/WCDMA/9370/DIP PS_RRC_SR on RNC231

Hi Karim

I did not find any abnormality in PPC alarm (17TH March 2015) OR any
hardware

related alarm and same in HFB alarm.

Regds
Shelendra Sharma

---------------------------------------------------------------------------
-

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Tuesday, May 19, 2015 12:56 PM

To: SHARMA, Shelendra (Shelendra)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; ARORA, Gaurav (Gaurav)** CTR **; MERAD,

ABDESSAMAD

(ABDESSAMAD); ABDEL-HALIM, SAYED (SAYED); EL-MIDANY, AHMED (AHMED); REDA,

RAMY

(RAMY); 3G_ALU_Integ_UAE; AMMAR, Omar (Omar); BERIDY, AHMED (AHMED);

ELHAKIM,

Mohamed (Mohamed)** CTR **; NABIL, EMAN (EMAN); NADIR, HAMMAD (HAMMAD);
SHAWKAT,

Sherif (Sherif)** CTR **

Subject: RE: 1-5731913/MAJOR/UAE_ETC/WCDMA/9370/DIP PS_RRC_SR on RNC231

Hello Sharma,

Me too dont find anything on the alarms, but what the RC of this issue?!,

Thanks,

--

BR,

Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program

M: +971 (0)56-354-456 || ONNET:2205 5534

------------------------------------------------------------------------

From: AMMAR, Omar (Omar)

Sent: Tuesday, May 19, 2015 5:20 PM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; SHARMA, Shelendra
(Shelendra)**

CTR **

Cc: INDIA-WCDMA-UTRAN-BE; ARORA, Gaurav (Gaurav)** CTR **; MERAD,

ABDESSAMAD

(ABDESSAMAD); ABDEL-HALIM, SAYED (SAYED); EL-MIDANY, AHMED (AHMED); REDA,

RAMY

(RAMY); 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); ELHAKIM, Mohamed

(Mohamed)** CTR

**; NABIL, EMAN (EMAN); NADIR, HAMMAD (HAMMAD); SHAWKAT, Sherif (Sherif)**
CTR **

Subject: RE: 1-5731913/MAJOR/UAE_ETC/WCDMA/9370/DIP PS_RRC_SR on RNC231

Hello,

We have found a peak in

VS_RrcConnectionRelease_UnspecifiedSccpReleaseCause(U405_1)(Event) as well.

It was pegged more than 21 million times in this quarter 20:45.

Please find attached the Excel as well.

Thanks to check.

Best Regards,

Omar Ammar

EMTS UMTS Project

Radio Network department,

Regional Service delivery

EMEA

M: +971 501867856 (UAE) - Current

M: +2 01222307226 (Egypt)

omar.ammar@alcatel-lucent.com

------------------------------------------------------------------------

From: SHARMA, Shelendra (Shelendra)** CTR **

Sent: Tuesday, May 19, 2015 7:36 PM

To: AMMAR, Omar (Omar); IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: INDIA-WCDMA-UTRAN-BE; ARORA, Gaurav (Gaurav)** CTR **; MERAD,

ABDESSAMAD

(ABDESSAMAD); ABDEL-HALIM, SAYED (SAYED); EL-MIDANY, AHMED (AHMED); REDA,

RAMY

(RAMY); 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); ELHAKIM, Mohamed

(Mohamed)** CTR

**; NABIL, EMAN (EMAN); NADIR, HAMMAD (HAMMAD); SHAWKAT, Sherif (Sherif)**
CTR **

Subject: RE: 1-5731913/MAJOR/UAE_ETC/WCDMA/9370/DIP PS_RRC_SR on RNC231

Hi Omar/Karim

Please upload RNC raw counters (17th May 2015) to same server.

Raw counter collection path in server:

/opt/nortel/data/utran/observation/stats

We will try to find out in raw counters.

Regds

Shelendra Sharma

-----------------------------------------------------------------------

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Monday, May 25, 2015 2:08 PM

To: SHARMA, Shelendra (Shelendra)** CTR **; AMMAR, Omar (Omar)

Cc: INDIA-WCDMA-UTRAN-BE; ARORA, Gaurav (Gaurav)** CTR **; MERAD,

ABDESSAMAD

(ABDESSAMAD); ABDEL-HALIM, SAYED (SAYED); EL-MIDANY, AHMED (AHMED); REDA,

RAMY

(RAMY); 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); ELHAKIM, Mohamed

(Mohamed)** CTR

**; NABIL, EMAN (EMAN); NADIR, HAMMAD (HAMMAD); SHAWKAT, Sherif (Sherif)**
CTR **

Subject: RE: 1-5731913/MAJOR/UAE_ETC/WCDMA/9370/DIP PS_RRC_SR on RNC231

Hello Sharma

Kindly did you find the RC for this issue?!

Thanks,

--

BR,

Karim Ibrahim

LTE/3G Integration Professional

Alcatel-Lucent, Dubai, Etisalat Program

----------------------------------------------------------------------

7. 26-May-2015 09:13 ALCATEL-LUCENT PROPRIETARY

shelends

From: SHARMA, Shelendra (Shelendra)** CTR **

Sent: Tuesday, May 26, 2015 10:20 AM

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; AMMAR, Omar (Omar)

Cc: INDIA-WCDMA-UTRAN-BE; ARORA, Gaurav (Gaurav)** CTR **; MERAD,

ABDESSAMAD

(ABDESSAMAD); ABDEL-HALIM, SAYED (SAYED); EL-MIDANY, AHMED (AHMED); REDA,

RAMY

(RAMY); 3G_ALU_Integ_UAE; BERIDY, AHMED (AHMED); ELHAKIM, Mohamed

(Mohamed)** CTR

**; NABIL, EMAN (EMAN); NADIR, HAMMAD (HAMMAD); SHAWKAT, Sherif (Sherif)**
CTR **

Subject: RE: 1-5731913/MAJOR/UAE_ETC/WCDMA/9370/DIP PS_RRC_SR on RNC231

Hi Karim

According to logs, which you provided, I did not find any abnormality at
UTRAN

side.

I did not find any real time outage on that time.

I request, can you confirm from core team, there was any issue or
performed and

activity between 20:30 PM to 21:00 PM (17th May).

Also, If issue re-occur, In same time kindly collect RNClogcollection,

because I

did not get any PPC debug in logs.

Regds

Shelendra Sharma

8. 28-May-2015 10:26
shelends
 Update to Current Summary: May 28: We didnot find any abnormality in RNC
(ppc

alarm and HFB ) during 20:30 to 9:00 PM 17th may 2015, Customer agreed to
close

this AR.

9. 28-May-2015 10:26 ALCATEL-LUCENT PROPRIETARY

shelends

May 28: We didnot find any abnormality in RNC (ppc alarm and HFB ) during
20:30 to

9:00 PM 17th may 2015, Customer agreed to close this AR.

Time Tracking Entry Added - IR01-TSA1

10. 28-May-2015 10:27 ALCATEL-LUCENT PROPRIETARY

shelends

Time Tracking Entry Added - IR01-TSA1

11. 28-May-2015 10:27 ALCATEL-LUCENT PROPRIETARY

shelends

Time Tracking Entry Added - IR01-TSA1

12. 28-May-2015 10:27 ALCATEL-LUCENT PROPRIETARY

shelends

Time Tracking Entry Added - IR01-TSA1

Add to log
Resolution
No abnormality found in provided logs
End of Assistance Request 1-5731913
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