CURRICULAM VITAE

MOHD.MASIUDDIN
Post Box 69556, Riyadh 11557 Tel. No. +966 533166417
Kingdom of Saudi Arabia E-Mail.
Masitelecom07@gmail.com

Professional Summary

Motivated professional with the proven ability to develop, implement latest technology
and maintain technology-based solutions for. About two years experience in BTS
installation and with the primary focus on drive test. Strong communication and
problem solving skills have allowed a continual deliverance of innovative and
superior services.

Customer Service Representative for Inbound Call Center in E-Tecknologies

Responsibilities:
Feb 2005 to Mar2006

▪ Deliver world class customer service and build customer satisfaction and loyalty.
▪ Provide effective and timely resolution of a range of customer inquiries.
▪ Strive for one-call resolution of customer issues for a ISP provider.
▪ Complete ongoing training to stay abreast of product, service and policy
changes.
▪ Strike a positive and cooperative tone with both customers and coworkers.
▪ Demonstrate best judgment in the disbursement of adjustments and credits.
▪ Increase the customer experience by providing information on new products, rate
plans, and services through up selling opportunities.

Professional Experience

BHAGYANAGAR Tele Infra services Private Limited, Hyderabad, India.

Worked as DT Engineer in RELINACE – AP Project.

Nov 2008 to Dec 2009

Role : New site planning in Existing cities depending on Drive test results.
Identify the coverage whole or problematic area.
Environ ment : TEMS3.2, TEMS 4.1.1, TEMS 6.0,Map info Professional 7.0.
Responsibilities:
• New site planning in Existing cities depending on Drive test results, Customer
Complaints and capacity
• Identify the coverage whole or problematic area.
• Coverage Enhancement Planning with Repeaters Coverage Solution
• RF Survey for both coverage and capacity sites
• Checking for Signal Strength
• Doing Drive Test with the Tems Software and Preparing the PPT as specified by
the Operator.
• Conduct drive test for Coverage Verification, Ericsson TEMS.
• Analyze and post process data gathered during drive test using Map Info.
• Checking for the nearest site using Map info Tab files
• Provide all RF details as Antenna Orientation, Height of the GSM antenna, and
Type of antenna
• Handling of Network related Customer complaints and resolving them in given
time frame
• Preparation and submission of Rx Level, Rx Quality report
• Checking for obstacle details that may obstruct the transmission path of MW
link as planned.
• Generation and submission of LOS survey reports.
• Formulate drive route definitions for upcoming and existing sites
• Deciding Site Antenna specification for new sites
• Implement proposed network enhancements and solutions to improved network
functionality.
• Recommend hardware modification such as antenna tilting, re-orientation,
additional TRX’s in coordination with RNP group
• Make recommendations to facilitate solutions regarding a particular problem
area. (i.e. no coverage)
Coordinate with field engineers to best determine the required areas of cellular
coverage for all new and existing sites.
• Involve on commissioning, testing and acceptance of newly installed repeaters.
• Conduct in-building coverage/recommend installation of repeaters.
• Maintaining Handover & Other parameters for meeting KPI’s.

Professional Qualification:

Bachelor of Technology, (B. Tech)

• Awarded Bachelor’s Degree in Engineering in the field of Electronics & Communication

Engineering
• Post Graduation Diploma in Computer Applications from Intel Computer Training Center,
Hyderabad- India.

IT EDGE:
Operating System : Windows 98/ ME/ NT 4.0/2000/ XP
Packages : MS-Office, Outlook
Languages : C, C++, Mat lab
Knowledge : Network & Hardware

Personal Profile:

Name : Mohammed. Masiuddin

Date of Birth : 19th October 1984
Nationality : Indian
Passport No : H 5171399
Martial Status : Single
Iqama : Transferable