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Lloyd's Register Seminar

Proactive Technical Operational Excellent


Presentation pack
Lloyd's Register Asia
16 February 2016

Working together
for a safer world

Lloyds Register and variants of it are trading names of Lloyds Register Group Limited, its subsidiaries and affiliates.
Copyright Lloyd's Register Asia. 2016. A member of the Lloyds Register group.
Proactive Technical Operational Excellent
Shangri-La Hotel, Surabaya
16 February 2016

Agenda

Time Agenda Topic


08:30 09:00 hrs Arrival of guests - Registration
Welcome tea & coffee
09:00 09:30 hrs Welcome - Safety and Opening Remarks
09:30 10:30 hrs Strategic Maintenance and Reliability Management in Modern Ship
Management
Lee Geok Hwee, Marine Business Manager for Malaysia
10:30 11.00 hrs Coffee break
11:00 12.00 hrs Critical Soft Skill Capabilities for Managing Change
Lee Geok Hwee, Marine Business Manager for Malaysia
12:00 12:30 hrs Panel Discussion and closing
12:00 13:30 hrs Lunch

Lloyd's Register Seminar


Proactive Technical Operational Excellent
Shangri-La Hotel, Surabaya
16 February 2016

Strategic Maintenance and Reliability Management in


Modern Ship Management
Lee Geok Hwee
Marine Business Manager - Malaysia

Lloyd's Register Seminar


Strategic Maintenance and Reliability
Management in Modern Ship Management

Lee Geok Hwee


Marine Business Manager for Malaysia

Working together
for a safer world

Aims for these presentations are.

To raise thinking on Strategic Maintenance & Reliability


Management:
Maintenance & Reliability Management
Defect Elimination Strategy
Other Supplementary Strategic Perspectives

Lloyds Register Seminar 22 September 2015

1
Domains of Operation

Innovation
Dont Just Fix World
It, Improve It
Class
Fix it
Performance Measures

before Improved
-Alignment
it breaks Precision
(shared vision)
Fix it
after it Planned -Eliminate -Integrating
breaks Defects (supply, logistics
-Predict Prod mktg)
Dont Reactive -Improve
Fix It -Plan -Differentiating
Precision
-Schedule (new system
Regressive -Coordinate -Redesign performance)
-Cost focus -Value Focus -Alliances

Staged Decay Short Overtime No Surprises Competitive


Rewards: term savings Heroes Competitive Advantage Best in Class
Driver: Meet Budget Breakdowns Avoid Failures Uptime Growth
Behavior: Decaying Responding Planning Org. Discipline Org. Learning

Lloyds Register Seminar 22 September 2015

Physical Asset Maintenance & Reliability Process

Computerized
Plan Improve Control Maintenance
Maintenance Management
Review Business Maintenance System
Efficiency
Goals Effectiveness

Work Work
Identify Assets Work
Identification Scheduling
Contributing to Planning
Business Goals

Sustained
Continuous
Prioritize Maintenance
Critical Assets
Improvement
Loop
Loop

Establish Target
Performance Performance Work Work
Standards Analysis Follow-up Execution

BUSINESS REVIEW PLANNED MAINTENANCE PROCESS


Assess

Lloyds Register Seminar 22 September 2015

2
Why You Need
Defect Elimination and Failure Prevention

Business-wide Errors

Design Errors Installation Errors


Fabrication Errors Management Errors
Operating Errors Workmanship Errors

Your Operation is a Bucket for Collecting Defects

Defect Creation
Lloyds Register Seminar 22 September 2015

Problems Waste Time, Money and Resources

Business-wide Errors

Design Errors Installation Errors


Fabrication Errors Management Errors
Operating Errors Workmanship Errors

Maintenance Business Systems

Business Systems and Maintenance Help You


Handle Failures, and the Problems They Bring
Defect Management
Lloyds Register Seminar 22 September 2015

3
Eliminate Defects to Prevent Problems

Business-wide Errors

Design Errors Installation Errors


Fabrication Errors Management Errors
Operating Errors Workmanship Errors

Maintenance Business Systems

The Best Answer is to REDUCE the Numbers of Defects and so


REDUCE the Need for Managing Failure and Problems!
Defect Elimination
Lloyds Register Seminar 22 September 2015

When and How to Eliminate, Prevent and Manage Failures?


Existing strategy
Defect Predictive maintenance
Reactive
Elimination Precision engineering Monitoring PMS maintenance

Strategy
construction
design
commissioning Failure ($)
Defect
operation Defect
Error RCFA
Maintenance
/ repairs ECA/RCM

spare I P S Asset
Design/ Maintenance/ commercial Management
construction operation decision
Commercial
decision A R E Maintenance
Reliability funnel management
system
Maintenance
Resources PM process
$ $ optimisation
Lloyds Register Seminar 22 September 2015

4
Criticality Assessment and Integrity Management

Review
Business Goals
Availability

Identify Fleet &


Vessel Goals

Reliability Maintainability
Assess Critical
Systems

Assess Critical
Equipment DesignConstructionOperationMaintenance

Establish Target
Performance
Standards People + Process + Technology

Criticality
Assessment
Integrity Management
Lloyds Register Seminar 22 September 2015

Assets Life Cycle Cost and Potential Savings

Inherent reliability & maintainability maintenance

Opportunity for life Expenditure if we build


Percentage of the Life Cycle Cost

100 cycle cost savings in availability Cost


%
Savings

Usual
50% expenditure

0%
Conceptual Detail Construction & Operational
& Design, Commissioning Phase
Preliminary Procurement
Design &
Development
Lloyds Register Seminar 22 September 2015

5
Operating Domains
Performance Measures

Dont just fix


it ; Improve it
Fix it before
it breaks
Fix it after it Precision
breaks
Planned

Reactive
Improve Eliminate
efficiency work

React to Anticipate Organizational


Behavior: Defects Defects Discipline
(Reflexive) (imposition of (Eliminate Sources of
will) Defects)

Lloyds Register Seminar 22 September 2015

Working Smarter versus Working Harder

Planned
Domain
Planned
Work

Take defects Trying to plan


out faster Unplannable work
AMOUNT OF WORK
Responsive

Reactive
Work

Domain

Precision
Domain
Organizational
Discipline

Eliminate Sources of
Defects Eliminating
Unplannable work

OPERATIONAL PERFORMANCE

Lloyds Register Seminar 22 September 2015

6
Systems Thinking is Needed for Uptime

Uptime Costs Budget


Pressure
Improves Improving Change to Win
Program
Defect
Elimination Costs Rat
Rising Short Term
Race Focus
Productivity Improves Focus on Preventive
Integrate & Predictive with
Engineering, Planning &
Operations, Reactive
Operation Scheduling
Maintenance

Morale
Time for Improves
Complete all
Scientific Analysis of
required PMs
Data Smoother
Operation Reliability
(improving)

Lloyds Register Seminar 22 September 2015

RISK = CHANCE X CONSEQUENCE


Risk Management Strategies
Consequence Reduction
Chance Reduction Strategies
Strategies
Engineering & maintenance standard Preventive maintenance
Standard operating procedures Corrective maintenance
FMEA/RCM Predictive maintenance
HAZID/HAZOP study Vibration analysis
RCFA/Design out maintenance Oil analysis
Precision maintenance Thermography
Lubrication management Motor current analysis
Training & up-skilling Non-destructive testing
Quality management system Prognostic analysis
Continuous improvement Emergency management
Planning & scheduling Risk Based inspection
Supply chain management Operator watch-keeping
Reliability engineering
To reduce the frequency of failure To reduce the cost of failure

Lloyds Register Seminar 22 September 2015

7
Important of Precision Skills
Conditional Probability of Failure

Can be
dramatically
? ? ?
reduced

CBM
alone
Reduced Infant
Mortality Risk
Reduced Frequency of Failure CBM plus Precision
Skills

Time

Lloyds Register Seminar 22 September 2015

Why many maintenance improvement initiatives


fail to deliver expected results: Hedgehog or Fox?

Breakthrough
Identify Best The
Practices Hedgehog
Build up

AM RCM
TPM
Planned The Fox
maintenance Predictive CBM
maintenance

Lloyds Register Seminar 22 September 2015

8
Nobody Ever Gets Credit for Fixing
Problems that Never Happened

Lloyds Register Seminar 22 September 2015

Conclusion

Doing the right tasks right, at the right time and with the
right resources
Develop reliability culture and pursue defect elimination
strategy
Do not neglect the soft side of change management
Finally adoption of system approach to be world class

Lloyds Register Seminar 22 September 2015

9
Lee Geok Hwee
Marine Business Manager for Malaysia
M +6012 301 7628 E geok-hwee.lee@lr.org

Lloyds Register
Suite 21-04, Level 21 Menara Tan & Tan, 207 Jalan Tun Razak
50400, Kuala Lumpur, Malaysia

Working together
for a safer world

Lloyds Register and variants of it are trading names of Lloyds Register Group Limited, its subsidiaries and affiliates.
Copyright Lloyds Register Asia. 2015. A member of the Lloyds Register group.

10
Proactive Technical Operational Excellent
Shangri-La Hotel, Surabaya
16 February 2016

Critical Soft Skill Capabilities for Managing Change


Lee Geok Hwee
Marine Business Manager - Malaysia

Lloyd's Register Seminar


24

Critical Soft Skill Capabilities for Managing Change

Lee Geok Hwee


Marine Business Manager for Malaysia

Working together
for a safer world

The objectives of this presentation

Explain Integral Model based on law of creation covering


individual, group and organisation dimension
Link Integral Model to 4 level of maturity ladder and 4
level of deeper learning & change
Core discipline of learning organisation
Challenges of sustaining change

Lloyds Register Seminar 22 September 2015

1
The Blind Spot of Leadership
I
Results: We
What

Process:
How

Source:
Who
IT
Blind Spot: Inner place
from where we operate

Lloyds Register Seminar 22 September 2015

Integral Model

Lloyds Register Seminar 22 September 2015

2
New Ways of Thinking About Learning

Thinking Doing

Action that increasingly


Increasing awareness

serve the whole


2
of the whole

Deeper levels of Learning

Lloyds Register Seminar 22 September 2015

Field:
Structure
Of Attention Field Individual Attention

1 Acting from the centre inside ones


Downloading: organisational boundaries
I-in-me (Habits)

2
Seeing: Acting from the periphery of ones
organisational boundaries
I-in-it (Open Mind)

3 Acting from beyond ones organisational


Sensing: boundaries
(Open Heart)
I-in-you
Acting from the emerging sphere across ones
4
Presencing: organisational boundaries
(Connecting to source)

I-in-now
Lloyds Register Seminar 22 September 2015

3
Field:
Structure
Of Attention Field Conversation

1
Downloading: Speaking from what they want to hear
Talking nice Polite routines, empty phrases
I-in-me Autistic system (not saying what you think)
2 Speaking from what I think
Debate:
Talking tough Divergent views: I am my point of view
I-in-it Adaptive system (say what you think)

Speaking from seeing myself as part of the


3
Dialogue: whole
Reflective inquiry From defending to inquiry into viewpoints
I-in-you Self-reflective system (reflect on your part)

4 Speaking from what is moving through


Presencing: Stilness, collective creativity, flow
Generative flow
Generative system
(identity shift: authentic self)
I-in-now
Lloyds Register Seminar 22 September 2015

Levels of Listening

LISTENING 1: Downloading reconfirming old


habits of judgment
from habits opinions & judgments

LISTENING 2: Factual
from outside listening Open disconfirming
noticing
differences
Mind [new] data

seeing through
LISTENING 3: Empathic Open another persons eyes
from within listening
Heart emotional connection

LISTENING 4: Generative connecting to an


from Source listening Open
emerging future whole;
(from the future
wanting to emerge)
Will shift in identity and self

Lloyds Register Seminar 22 September 2015

4
Four Levels of Responding to Change
Manifest
action 1. Reacting: quick fixes

Process,
structure 2. Redesigning: policies

Thinking 3. Reframing: values, beliefs

Source
of energy,
inspiration 4. Regenerating: sources of commitment and
and will energy

Lloyds Register Seminar 22 September 2015

Core Learning Capabilities for teams:


Peter Senge

Reflective conversation Understanding complexity


Mental models Systems thinking
Team learning
Aspiration
Personal mastery
Shared vision
capacity to
capacity to reflect understand and
on assumptions and change complex
patterns of capacity of individuals and teams systems
behavior to orient towards what they truly
care about

Lloyds Register Seminar 22 September 2015

5
Personal Mastery

Personal Vision

Holding Creative Tension Personal


Mastery
Structural Conflict: The
Power of your Powerlessness

Commitment to the truth

Integral Life Practices

Lloyds Register Seminar 22 September 2015

Mental Model

Leaps of Abstraction

Left-Hand Column Mental


Models
Balancing Inquiry
and Advocacy

Espoused Theory
versus Theory-in-Use

Lloyds Register Seminar 22 September 2015

6
Shared Vision
Positive versus
Negative Vision

Encouraging
Personal Vision

From Personal Visions


To Shared Visions
Shared
Spreading Visions Vision
Guidelines for
Enrollment and
Commitment
Anchoring Vision
In a set of Creative Tension and
Governing Ideas Commitment to the Truth

Lloyds Register Seminar 22 September 2015

Systems Thinking Tools

Reinforcing
Feedback
Systems
Thinking
Balancing Process

Delays
Systems Archetypes

Lloyds Register Seminar 22 September 2015

7
Team Learning

Dialogue and
Discussion

Team
Learning
Conflict and Defensive
routines

Lloyds Register Seminar 22 September 2015

The Five Learning Disciplines

Ladder of Inference Left Hand Column

2
Personal Vision
Mental Models

Mutual Collective Mental Espoused Theory Vs


Learning Models or Culture Theory-In-Used
4
Model
Integral Learning & Change 1
Shared Vision

Skillful 5 Systems Thinking


Discussion Team Learning 3
& Dialogue
Personal Mastery

Presencing
& Creative & Integral Tensions Integral Life Practices
Theory U
Defensive Routines &
Alignment not Agreement Loops & Archetypes
Lloyds Register Seminar 22 September 2015

8
Learning Organisation

Operationalize Awareness and


Guiding Ideas Sensibilities
Attitudes
(Purpose, Vision , Values) and Beliefs

DOMAIN OF ENDURING
CHANGE
(deep learning cycle)

Skills and
Capabilities

DOMAIN OF ACTION
(organisational
architecture)

Theory, Methods
Innovations in and Tools
Infrastructure (Design for Learning)
(Support for innovations
and learning)

Lloyds Register Seminar 22 September 2015 Peter Senge, 1990

Conclusion

Organisations are products of the ways that people in


them think and interact
To change organisations for the better, you must give
people the opportunity to change the ways they think
and interact
Address the blind spot of leadership across the three
dimensions
Fifth Discipline learning capabilities as driver of change

Lloyds Register Seminar 22 September 2015

9
Lee Geok Hwee
Marine Business Manager for Malaysia
M +6012 301 7628 E geok-hwee.lee@lr.org

Lloyds Register
Suite 21-04, Level 21 Menara Tan & Tan, 207 Jalan Tun Razak
50400, Kuala Lumpur, Malaysia

Working together
for a safer world

Lloyds Register and variants of it are trading names of Lloyds Register Group Limited, its subsidiaries and affiliates.
Copyright Lloyds Register Asia. 2015. A member of the Lloyds Register group.

10
Proactive Technical Operational Excellent
Shangri-La Hotel, Surabaya
16 February 2016

Feedback and keep in touch

Thank you for attending this workshop. We hope you found it interesting and informative.

1. If you have any feedback for the workshop, please contact our speakers or

Carmen Chia
Marine Business Support Specialist
South Asia Area
T: +603 2034 9012
M: +6012 230 7008
E: carmen.chia@lr.org

2. For further information about Lloyd's Register Marine Business in Indonesia, please contact

Fahmi Irfani
Marine Business Development Manager South Asia East
T: +62 (0)21 296 43551
M: +62 (0)812 101 3193
E: irfani.fahmi@lr.org

Lloyd's Register Seminar

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