Updated in line with the ITIL 2011 editions

Best Management Practice

Portfolio Product
and the Foundation syllabus, this quick-
reference guide to the ITIL framework can
be used as a study aid by those preparing
for the ITIL Foundation exam. It also serves Best Management Practice
Portfolio Product
as a practical resource for managers,
practitioners, vendors and consultants,
both in the workplace and on the move.

ITIL Foundation Handbook

ITIL Foundation Handbook
d by APM
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Published in association with

NT PRAC
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TIC
Updated to the 2011 syllabus E PROD
www.tso.co.uk

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