Amman-Jordan

Masoud Mohammad (+962) 79-6460466

Mustafa Yousef yousefmasoud82@yahoo.com
Skype: Masoud.yousef
Place & Date of Birth: Kuwai t, 7 March 1981
Nationality: Jordanian
Mari tal Status: Married wi th 3 dependen ts
Qualificat ion Highlight s

Dear Mrs,
I have around eleven years of practical managerial experience in both humani tarian and private
sectorsin logistics, procurement, customer service, businessdevelopment and securi ty. I m a highly
motivated individual who seeksimprovement. I hope my resume will meet the required
qualificationsneeded in your advertisement.

QUALIFICATION HIGHLIGHTS

Team leading
Customer and vendor handling
Procurement management
Vehicle fleet management
Operationsmanagement
Events handling
Travelsand accommodation planning
System & process implementation
Technical Presentations and Training
Developed & simplified many systemsand work processes

SKILLS

Project management, technical team leading and field operations management

Costing, procurements and bid management
Customer and vendor handling, training, lecturing and presentation
Businessand technical experience in reaching goalswi th minimum effective cost
Technical experience in Enterprise Conten t Management (ECM), Document Management Systems
(DMS), Human Resources(HR) and more
Excellent experience in Microsof t applications.
BGAN & radio telecommunication usage skills

WORKHISTORY

Relief International (RI Jordan: www.ri.org )

Aug 11 2016- May 24 2017 for the following grants: OFDA, ECHO,UNICEF,UNFPA Donors

Operations Manager:

Job description:

Managing all logistics, procurement, Security related issuesfor emergenciesand development

projects.

Acting country director from Nov 18th 2016 to Dec11 2016.

International Medical Corps (IMC: www.internationalmedicalcorps.org)

Nov 2012 Mar 2016 As details shown below for USAID, ECHO, DFID, DFATD Donors

November 8.2012- June 23 2013, Emergency Logstcs Manager (Turkey, Syria Crises).
July 1 2013- April 20, 2014, Emergency LogisticsCoordinator (Jordan, Syria crises).
April 20, 2014 - February 28, 2015. Emergency LogisticsManager (Turkey, Syria Crises).

Masoud Yousef Resume Page 1

 May 11, 2015 - June 12, 2015. Emergency LogisticsManager (Nebal Earthquake).
July 26, 2015- October 25, 2015. Consultant (Logistics Manager for Syria & Yemen response
(Jordan Based).
October 25 2015- 3 Mar.2016, Emergency Logistics Manager (Syria crises).

Job description:

Managing all logisticsand procurement related issues during emergenciesand development projects.

Jordan Health Aid Society, JHAS(www.jordanhealthaid.org)

January 2012-November. 2012 for UNHCR, UNFPA, UNICEF, OFDA, DFID

LogisticsManager
Job description:

Managing all logisticsand procurement related issues during emergenciesand development projects,
especially for Zatari camp preparation and humanitarian aid crossing for Syria.

International Medical Corps, IMC(www.internationalmedicalcorps.org )

March 2010- Oct ober 2011. For DFID, OFDA and BPRM
LogisticsManager/ Security focal point.

Jordan (March 2010-April 2011)-

- Libya (April 2011-October 2011).

Job description:

Managing all logisticsand procurement related issues during emergenciesand development projects.

Aramex International (www.aramex.com)

November 2008- November 2009 (Sudan)
BusinessImprovement and EfficiencyManger & Station Security Manager

- Develop and Monitor the quality process improvements and efficiency projects within the
station through annual scheduled internal audits.
- Monitor all processes for compliance with corporate procedures, policiesand quality
standards to maintain and leverage the quality of service provided to the customer through
strengthen the already improved aspects and conduct trainings on the defects.
- Develop and create new methods of Sales and Marketing, which improves the customer
relationship with the Sales and Marketing representative.
- Train employees on new Implemented projects in all sections; Sales, Marketing, HR,
Operations, Call center, Freight, Customer Service, Finance Procurement and Logistics.
- Monitor and develop purchasing and maintenance cut costs without overseeing the
quality standards.
- Ensure the station is fully secured with regards to the companys clients, assets, employees,
and information.
- Ensure that all published procedures and policies are fully implemented by all employees
at the work station and promoting a culture of security awareness among all employees.
- Train employees on Safety and Security proceduresand keep measuring their
improvement performance in cooperation with their head of depar tment.

DHLInternational (www.dhl.com ).
February 2005- October 2008 (Jordan)

Masoud Yousef Resume Page 2

 Service desk team leader
- Supervise staff in the customer service sections in calling center, impor t and expor t desks,
complain desk, front counter and backline desks.
- Conduct a monthly staff evaluation on monthly basses to improve their performance
through intensive trainings.
- Managing daily workflow and back up plans.
-Develop and implement new procedures to follow workflow.

Arab Food Catering Company.

Jan 2000 June 2000, Jordan
Delivery Centre Coordinator

-Coordinate wi th all the company'sbranches to deliver food orders in well and timelymanners.

EDUCATION

University of Jordan
2001 to 2005, Jordan
Bachelor of English Language & i tsLi terature.
GPA- 2.76 (Good).

CERTIFICATION

Comprehensive training course in translation for translator's qualification, held by Talal

Abu Ghazaleh Group in Amman-Jordan (March 2000- June 2000). Cert ified
USAID Cer tification in chemical agent awareness class (12 Nov.2013.)

LANGUAGES

Arabic: Native speaker

English: excellent spoken and wri tten

References.
1- Ms. Nedaa Almegbil, e mail: lending_a_handoutlook,com Mob# +962796677080.
2- Ms. Razan AlQasrawi,Skype: razan.qasrawi Mob# +962796414949
3- Mr. Hakan Bilgin , Skype: hakanbilgin Mob# +905327077628

Masoud Yousef Resume Page 3