Login and Admin Console

Veeva Professional Services

Copyright 2012, Veeva Systems. All rights reserved.

 Module Objectives
Review typical Veeva Administrator responsibilities
Login to Veeva
Provide an overview of the Administration Console
Access the Administration Console
Describe the main areas of the Administration Console
Define Salesforce.com Identity Confirmation
Trusted IP Addresses
Computer Activation
Grant Login Access
Manage Company Information
Default Language, Locale, and Time Zone
User License

2 Copyright 2012, Veeva Systems. All rights reserved.

 Veeva Admin
Responsibilities

Copyright 2012, Veeva Systems. All rights reserved.

 Administrator Responsibilities
The primary responsibilities of the Administrator are to set
up, customize, and maintain the Veeva application:
Setting up employees
Customizing Veeva application
Importing data
Managing territory
Deploying VMobile offline products
Facilitated
by requirements and decisions from company
stakeholders

4 Copyright 2012, Veeva Systems. All rights reserved.

 Setup and Maintain Users
Set up employees as users in the application
Update user information
Grant user access to information and application
functionality by defining and adding users to:
Roles
Profiles
Territory Hierarchy
Manage the assignment of accounts to user territories

5 Copyright 2012, Veeva Systems. All rights reserved.

 Customize the Application
Customize the application to meet user requirements:
Custom fields
Custom objects
Custom page layouts
Define administrative data such as:
Products and promotional items
Implement application logic using:
Validation rules
Formula fields
Workflows
Configure Veeva functionality behavior

6 Copyright 2012, Veeva Systems. All rights reserved.

 Manage Data
Prepare your existing data for import into Veeva
Use Apex Data Loader to:
Import data for initial setup of the application
Import data as an ongoing task or to update records

7 Copyright 2012, Veeva Systems. All rights reserved.

 Deploy Offline Products
Configure and deploy offline products using VBioPharma
online, not on the device itself:

VMobile
Blackberry

VMobile iRep VMobile

iPhone

VMobile
PDA
VBioPharma
VMobile Tablet

8 Copyright 2012, Veeva Systems. All rights reserved.

 Log In

Copyright 2012, Veeva Systems. All rights reserved.

 Log In

Your login credentials are the same for all Veeva products
Log in through web browser

Protect your login credentials!

If others gain access to your
credentials, they can perform
actions as you in the application.

10 Copyright 2012, Veeva Systems. All rights reserved.

 Access Veeva

Login URL:
https://login.salesforce.com Production
https://test.salesforce.com Sandbox

11 Copyright 2012, Veeva Systems. All rights reserved.

 Salesforce.com Maintenance Notification

In the event of any Salesforce.com scheduled system

downtime, you will be informed via a message after logging
in:

12 Copyright 2012, Veeva Systems. All rights reserved.

 Administration
Console Overview

Copyright 2012, Veeva Systems. All rights reserved.

 Application Administration Basics

All configuration is done through

VBioPharma online application
Setup Console!

14 Copyright 2012, Veeva Systems. All rights reserved.

 Accessing the Setup Console

Login as an
Administrator
Admin User Setup
Setup Console has 3
sets of menus:
Personal Setup
App Setup
Administration Setup

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 Personal Setup Menu
Contains setup and customization
options to help users personalize
the application:
This is the only setup menu end-users
can access
Key Features:
Personal Information
Change Password
Grant Login Access

16 Copyright 2012, Veeva Systems. All rights reserved.

 App Setup Overview
Contains options to customize Veeva
(Salesforce.com), and build, deploy, and
manage applications
Installed Packages
View and manage the packages that have
been installed from AppExchange
Critical Updates
Control when critical updates are enabled
in your organization

17 Copyright 2012, Veeva Systems. All rights reserved.

 App Setup Customize
Veeva license only allows Admins to
customize to the highlighted objects and UI
components:
Tab Names and Labels, Home, Activities
Accounts, Contacts
Users
Reports & Dashboards, Search, Chatter, User
Interface
To customize standard Salesforce.com
objects, tabs and types of records
Most of the Veeva configuration is done in
the Accounts object

18 Copyright 2012, Veeva Systems. All rights reserved.

 App Setup Create
Use point-and-click tools to customize
Salesforce
Tools do not require programming knowledge
Veeva is a custom Salesforce application and
provides many components out-of-the-box
including:
Applications
Objects
Pharma specific metadata and business logic
Report Types
Tabs
Workflow and Approvals
Create automated business processes that send email
alerts, assign tasks, update fields
19 Copyright 2012, Veeva Systems. All rights reserved.
 App Setup Develop
Salesforce development tools to
customize Veeva
Tools may require programming knowledge
Manage all customized pharmaceutical
specific CRM logic
S-Controls are now considered legacy
force.com functionality
Existing S-Controls will continue to
function:
Sphere of Influence
Best Times to Call
Product Metrics Contact Veeva prior to
modifying Veeva S-Controls
My Accounts

20 Copyright 2012, Veeva Systems. All rights reserved.

 App Setup Deploy
Utilities to migrate configurations
between environments
Sandbox
Production

21 Copyright 2012, Veeva Systems. All rights reserved.

 Administration Setup

Utilities to manipulate data in the

application
Key Features:
Managing Users Roles and Profiles
Managing Territories
Security Controls Sharing Settings
Translation Workbench
Data Management Data Loader and
Sandboxes

22 Copyright 2012, Veeva Systems. All rights reserved.

 SFDC Identity
Confirmation

Copyright 2012, Veeva Systems. All rights reserved.

 What is Identity Confirmation?

Salesforce.com confirms IP addresses in addition to user

login credentials
IP Address is added to the list of trusted IP addresses for the user
after first login
Computer Activation is needed when IP address of the
computer being used cannot be identified

Activation IP address is
Required web User clicks on the added to the list of
page with an activation link from trusted IP address
activation link sent email for the user
to the users email account

24 Copyright 2012, Veeva Systems. All rights reserved.

 Trusted IP Ranges

List of trusted network address ranges that your organization

trusts for access to Salesforce.com
Users accessing Salesforce.com via a browser from trusted
networks will be allowed access without activating their computer
Go to Admin Setup Security Controls Network Access

25 Copyright 2012, Veeva Systems. All rights reserved.

 Computer Activation

Activation for API Clients

Any computer accessing Salesforce.com via API
Data Loader
Integration and 3rd party applications
Must append a Security Token to user password
Sample Token: A7vKzeZcJqhMBvr1iDYocv5eF
To request a security token:
Setup Reset My Security Token

26 Copyright 2012, Veeva Systems. All rights reserved.

 Grant Administrators Login Access
Gives Administrators the ability to login to Veeva as a user
Useful for troubleshooting
User must first go to:
Setup My Personal Information Grant Login Access
Set the Access Expiration Date to a future date

27 Copyright 2012, Veeva Systems. All rights reserved.

 Company
Information

Copyright 2012, Veeva Systems. All rights reserved.

 Company Information Overview
When your company signs up, the information provided
during signup is displayed on the Company Information page
Company Information allows administrator to manage:
Primary Contact
Default Language, Locale, and Time Zone
Find Organization ID Used for creating support cases
Managing User Licenses
Setup Currencies
Define Fiscal Year
Setup Company Holidays
For more details refer to the SFDC Company Help Page

29 Copyright 2012, Veeva Systems. All rights reserved.

 Managing Company Information

Administrator can manage company information via:

Setup Company Profile Company Information

30 Copyright 2012, Veeva Systems. All rights reserved.

 Viewing User License Information

Administrator can view license information by going to:

Setup Company Profile Company Information
Salesforce Administrator Licenses
Veeva implementations only uses a few of these licenses for
Administrator access
Salesforce Platform Veeva Licenses
Each active Veeva end-user takes up on Salesforce Platform license

31 Copyright 2012, Veeva Systems. All rights reserved.

 Module Summary
Reviewed the typical Veeva Administrator responsibilities
Logged in to Veeva
Provided an overview of the Administration Console
Accessed the Administration Console
Described the main areas of the Administration Console
Defined Identity Confirmation
Trusted IP Addresses
Computer Activation
Grant Login Access
Reviewed Company Information

32 Copyright 2012, Veeva Systems. All rights reserved.

 Labs
Login to Veeva
Explore the Administration Setup Console
Review Company Information

33 Copyright 2012, Veeva Systems. All rights reserved.