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Meet-the-Expert Portfolio Overview Q2/2015

SAP Enterprise Support 1/2 SAP Solution Manager Market Category Service & Support
1|2

Live webinars focusing on SAP Enterprise Support services, SAP Solution Manager, and the support aspects of the latest SAP technologies.
Recorded sessions are available in the replay library for self-paced consumption.
Next live webinars in calendar view.

Overview

SAP Enterprise Support Overview of Customer Center SAP Landscape Identify your business value Unlock the value of SAP Take Advantage of a
Engagement Methodology of Expertise Transformation (LT) Software with SAP Enhancement Enterprise Support Personal Coach and Advisor
and Service Delivery packages for Specific Software
Open > Open > Open > Open > Open > Component Needs Open >

Reduce time, costs and risks of Execute on your innovation SAP Enterprise Support Run SAP Software Updates How to read and work with an Quick Introduction for the
your projects with SAP Solution strategy: Identify SAP Academy: Build the skills that with Minimized Downtime EarlyWatch Alert (EWA) Expert Guided
Manager and SAP Enterprise innovations and optimize build value Report Implementation Session for
Support Services required custom development
Open > Open > Open > Open > Open > Security Self-Service Open >

Active Global Support Configuration Validation for Getting Active with System Recommendation Solution Explorer Implement Better with SAP
Security Tools Security Continuous Quality Checks and SAP Patch Day Enterprise Support

Open > Open > Open > Open > Open > Open >

Innovate Better with SAP Innovate Better with Run Better with SAP SAP Active Global Support Remote Supportability for SAP runs SAP Remote
Enterprise Support Accelerated Innovation Enterprise Support Security Services Overview Hybris Function Call: Gateway
Enablement (AIE) Hacking and Defense
Open > Open > Open > Open > Open > Open >

Secure Configuration of
NetWeaver Application
Server ABAP
Open >

Getting Started with SAP Enterprise Support (3 Units)

Getting Started with SAP Getting Started with SAP Getting Started with SAP
Enterprise Support Enterprise Support for SAP Enterprise Support for SAP
HANA customers BusinessObjects-only
Open > Open > customers Open >

Customer Panel

BI4 WebIntelligence Help Us Help You Improve Bas Vermeer, Philips VP IT I&O, Diagnostics and System Managed System End-User Experience
Everywhere for Everyone Your Support Experience on his vision and experience in Monitoring including SAP Configuration, Centralized Monitoring with SAP Solution
building the Philips Operations BusinessObjects and SAP License Management and Manager 7.1
Control Center
Open > Open > Open > HANA Open > Maintenance Optimizer Open > Open >

From Loblaws Center of


Expertise (COE) to an
Efficient Operations Control
Center Open >

2015 SAP SE or an SAP affiliate company. All rights reserved.


Meet-the-Expert Portfolio Overview

SAP Enterprise Support 2/2 SAP Solution Manager Market Category Service & Support
1|2

Live webinars focusing on SAP Enterprise Support services, SAP Solution Manager, and the support aspects of the latest SAP technologies.
Recorded sessions are available in the replay library for self-paced consumption.
Next live webinars in calendar view.

Programs & Campaigns

Business Process Highlights in Enhancement


Improvement Campaign - Info Package 6 for SAP ERP
Session
Open > Open >

Upgrade Now! (12 Units)

Upgrade Project Management Reducing Business Enhancement Package Value of Upgrade Customer Specific Solution Manager in Upgrade
Downtimes Implementation Maintenance Projects

Open > Open > Open > Open > Open > Open >

Modification Adjustments Unicode Conversion Hardware Planning SAP Basis Team Tasks Authorization Management Test Management in Upgrade
Projects

Open > Open > Open > Open > Open >
Open >

Global Virtual SAP Enterprise Support Day 2015 (9 Units)

APJ: EN | CN EMEA: EN | FR | DE | RU Americas: EN | PO | ES

SAP Enterprise Support Value Maps (10 Units)

Technical Monitoring and Custom Code Management Test Management Solution Manager Readiness Analytics Improved Navigation and
Alerting Introduction Session Introduction Session Introduction Session Decision Making with the
Help of SAP Enterprise
Open > Open > Support Value Maps Open >
Open > Open > Open >

Business Decision Makers Change Control Management DVM Midterm Review Security Midterm Review

Open > Open > Open > Open >

Custom Code Management Campaign (5 Units)

Info Session Retirement of Custom Code Software Quality Replace your Clones Get Ready with Custom Code Change Management
Management for SAP (Customer Panel)
Business Suite Powered by
Open > Open > Open > Open > SAP HANA Open > Open >

2015 SAP SE or an SAP affiliate company. All rights reserved.


Meet-the-Expert Portfolio Overview

SAP Enterprise Support SAP Solution Manager 1/2 Market Category Service & Support
1|2

Live webinars focusing on SAP Enterprise Support services, SAP Solution Manager, and the support aspects of the latest SAP technologies.
Recorded sessions are available in the replay library for self-paced consumption.
Next live webinars in calendar view.

Setup and Upgrade - Foundation

Introduction to SAP Solution Whats new in SAP Solution Roles and Authorization SAP Solution Manager 7.1 SAP Business Planning and IT Service Management
Manager Manager 7.1 Concept of SAP Solution Demo Consolidation 10.0, NW (ITSM) on SAP Solution
Manager 7.1 Version Manager 7.1
Open > Open > Open > Open > Open > Open >

Automatic Reconfiguration of Service Delivery Readiness How to use BPC Integration Install, Upgrade, and Maintain BPMon Setup and the Business Process Operations
Managed Systems Functionality in Solution rule SAP DATA Services migration from classical to (BPO) Work Center
Manager 7.1 MAI based solution
Open > Open > Open > Open > Open > Open >

Change Diagnostics: Change City of Toronto - Solution Displaying Roadmaps with an Custom Code Lifecycle Guided Procedures for SAP Solution Manager
Analysis and Configuration Manager 7.1 use in IT SAP UI5 App Management - regular administrative tasks Security Dashboard
Validation update Operations Decommissioning and alert resolution
Open > Open > Open > Open > Open > Open >

Introduction to DVM Work Introduction to the central Overview of CBTA in SolMan Overview of SAP TAO Project Management in SAP Roadmap SAP Solution
Center in Solution Manager Change and Transport 7.1 SP12 Solution Manager Manager 7.2.
7.1 System
Open > Open > Open > Open > Open > Open >

SAP Business Planning and SAP NetWeaver for Java, SAP Solution Manager 7.1 SAP Solution Manager 7.1 SAP Solution Manager 7.1: SAP Solution Manager SP10
Consolidation on SAP HANA: Portal 7.3 Security Logging Support Package Stack 12: Support Package Stack 12: System, Database, and Host Work Center Overview
Overview LMDB Update Work Centers Update Monitoring
Open > Open > Open > Open > Open > Open >

Service Delivery Readiness Service Delivery Readiness Solution Manager 7.2 Demo: Reduce time, costs and risks What's New with SAP Installation/ Upgrade Planning
Functionality in Solution Functionality in Solution Solution Documentation of your projects with SAP Solution Manager Support Tool
Manager 7.1 Manager 7.1 SP10 Solution Manager Package Stack 12
Open > Open > Open > Open > Open > Open >

Application Lifecycle Management

Application Lifecycle Business Process Change Component Based Test Overview of SAP Information Realize ITIL processes in SAP Feature Package
Management with SAP Analyzer in SAP Solution Automation in SAP Solution Lifeycle Management SAP Solution Manager strategy for delivery of fast
Solution Manager 7.1 Manager 7.1 Manager 7.1 innovation
Open > Open > Open > Open > Open > Open >

Application Operations - Change Control Management Overview of SAP Information Solution Documentation Configutration Validation Maintenance Management
Technical Analytic (CCM) Infosession Lifeycle Management

Open > Open > Open > Open > Open > Open >

Technical Operations - End- Template Management Scope and Effort Analyzer


User Experience Monitoring

Open > Open > Open >

Data Volume Management (6 Units)

Archiving of Logistics Tables Financial Tables Archiving of Work Item Tables Archiving of Basis Tables Archiving Overview BW and CQC review

Part 1 Part 2 Open > Open > Open > Open > Open >

What a Customer COE Should Know about (5 Units)

SAP Product Availability SAP Innovations and Customer COE Message SAP Innovation Discovery Message Processing
Matrix 2.0 Influence SAP Development Quality Evaluation Service

Open > Open > Open > Open > Open >

2015 SAP SE or an SAP affiliate company. All rights reserved.


Meet-the-Expert Portfolio Overview

SAP Enterprise Support SAP Solution Manager 2/2 Market Category Service & Support
1|2

Live webinars focusing on SAP Enterprise Support services, SAP Solution Manager, and the support aspects of the latest SAP technologies.
Recorded sessions are available in the replay library for self-paced consumption.
Next live webinars in calendar view.

Development & Infrastructure

SAP for Utilities: Japan Overview of hybris, an SAP Securing Remote Function How IT Can Deliver Releases
Localization SP8 - Labs Company Calls (RFC) Bringing Tangible Business
Preview Value
Open > Open > Open > Open >

Line of Business

Central Process Integration SAP IT Infrastructure SAP Solution Manager 7.1 SAP Solution Manager 7.1: SAP Solution Manager 7.1: SAP Solution Manager 7.1:
Monitoring Management with SAP Test Option 3 - Integration Data Volume Management Highlights of SAP Solution Manage Software Changes
Solution Manager 7.1 with IBM Rational Tools Work Center Manager 7.1 SP05 and Releases with Quality
Open > Open > Open > Open > Open > Gate Open >

Test Management with SAP Upgrade Management with Value of SAP Solution Whats new in SAP Solution Retrofit with SAP Solution
Solution Manager 7.1, SAP Solution Manager 7.1 Manager 7.1 Manager 7.1 Manager 7.1.
Quality Center and SAP Test
Accelerator & Opt Open > Open > Open > Open > Open >

Run SAP Like a Factory

Management Dashboards Enterprise Support Technical Enterprise Support Operate Cloud Solutions from
Operations: Interface Channel Application Operations: SAP with SAP Solution
Monitoring Message Flow Monitoring Manager
Open > Open > Open > Open >

Technical Monitoring and Alerting in Sol. Manager 7.1 (5 Units)

Part 1: Intro, Architecture, Part 2: System Monitoring Part 3: Data Part 4: Interactive reporting Technical Operations: Job & Set the course for a future
Monitoring WorkCenter Application, Alert Inbox Providers,Templates,Sys/DB/ Business Intelligence safe IT
HostMonitrng Monitoring in SAP Solution
Open > Open > Open > Open > Manager 7.1 Open > Open >

Advanced Customer Center of Expertise (ACCoE) Campaigne (7 Units)

Quality Management Training Quality Manager Training Quality Manager Quality Manager Training Quality Manager Training Quality Manager Training
Introduction to Quality KPIs Training_Quality Manager for Quality Manager for Business Quality Manager for Quality Manager for
Management Training Business Continuity Process Improvement Integration Validation Protection of Investment
Open > Open > Open > Open > Open > Open >

2015 SAP SE or an SAP affiliate company. All rights reserved.


Meet-the-Expert Portfolio Overview

SAP Enterprise Support SAP Solution Manager Market Category 1/3 Service & Support
1|2|3

Live webinars focusing on SAP Enterprise Support services, SAP Solution Manager, and the support aspects of the latest SAP technologies.
Recorded sessions are available in the replay library for self-paced consumption.
Next live webinars in calendar view.

Analytics

SAP BusinessObjects Explorer with BW Accelerator Analyzing Crystal and WEBI Technical Building Blocks for Preparing Your BI4 & XI3 BI4: Life Cycle Management
Business Intelligence (BWA) Traces to BW a better Message Environment for Daylight
Platform 4.1 - Publication Savings
Open > Open > Open > Open > Open > Open >

Making the Most of SAP Data Selecting the right tool based Root Cause Analysis of BI4: WebIntelligence BI4: Software Development Security Made Simple
Services Integration on user audience and Scheduling from an Integration with BPC10 Kit and best practices
business requirements Administrator Perspective
Open > Register > Open > Open > Open > Open >

BI4: Integrating StreamWork Promotion Management in Splitting the Adaptive Dashboards Best Practices The Automated Note Search BI4 Mobile Deployment
SAP BI4.1 Processing Server for Tool
Success
Open > Open > Open > Open > Open > Open >

BI4 Platform Search Best BI4.1 Installation on Redhat Top 10+ Things Not To Do BI4 Security Made Simple BI4.1 Upgrading with UMT BI4.1 WebIntelligence Export
Practices Linux 6x Deep Dive When Implementing BI4.1 Best practices to Microsoft Excel Best
Practices
Open > Open > Open > Open > Open > Open >

BI4 WebIntelligence BI41 WebIntelligence How BI4.1 Maintenance BI4.1 Suite Interactivity for BI4: Root Cause Analysis of Improving the BI4 User
Everywhere for Everyone To Address Common Issues Demystified Productivity Scheduling from an Experience
When Reporting Off of SAP Administrator Perspective
Open > BW Open > Open > Open > Open > Open >

BI4.1 WebIntelligence & Java Overview of SAP GRC BI4: Monitoring performance BI4: RESTful Web Services Integrate SAP Financial Making the Most of SAP Data
Runtime Best Practices Access Control 10.0 with Wily Introscope and and Crystal Reports Consolidation with SAP Services Integration
EarlyWatch Alert Disclosure Management
Open > Open > Open > Open > Open > Open >

BI4: Splitting the Adaptive Overview on the Data Explorer with BW Accelerator Help Us Help You Improve SAP BI Platform Support Tool SAP BusinessObjects
Processing Server for Federation Administration (BWA) Your Support Experience Deep Dive Business Intelligence
Success Tool Platform 4.1 - Publication
Open > Open > Open > Open > Open > Open >

Optimize the Performance of Selecting the right BI Client Preparing Your BI4 & XI3 Remote Supportability for Technical Building Blocks for Workforce Performance
SAP BusinessObjects Web Environment for Daylight Business Analytics a better Message Builder & Solution Manager
Intelligence Documents Savings Integration
Open > Open > Open > Open > Open > Open >

Support of Analytics Solutions


from SAP with Focus on SAP
Business Intelligence
Open >

2015 SAP SE or an SAP affiliate company. All rights reserved.


Meet-the-Expert Portfolio Overview

SAP Enterprise Support SAP Solution Manager Market Category 2/3 Service & Support
1|2|3

Live webinars focusing on SAP Enterprise Support services, SAP Solution Manager, and the support aspects of the latest SAP technologies.
Recorded sessions are available in the replay library for self-paced consumption.
Next live webinars in calendar view.

Applications

Data Volume Management Electronic Document Evaluation Critical SAP BI Platform Support Tool How to Set Up Your SAP Innovation Discovery for SAP
and SAP HANA Compliance with the Authorizations for Business Deep Dive Access Control Workflow Business Suite
eDocument Framework Users
Open > Open > Open > Open > Open > Open >

Legal Change: Electronic SAP ERP HCM Payroll SAP ERP Legal Change SAP HCM Payroll: SAP Malaysia Legal Change SAP Test Data Migration
Invoicing Standard Singapore: Statutory Changes Optimization Singapore Central Provident Rollout: Malaysia GST03 Server
functionality for Mexico 2015 Fund Enhancements Report
(CFDI) Open > Open > Open > Open > Open > Open >

Innovation Discovery for SAP Single Euro Payments Area What is the Real Challenge SAP BI Platform Support Tool Shop Floor Dispatching and
Business Suite (SEPA) Overview with IFRS? Deep Dive Monitoring Tool

Open > Open > Open > Open > Open >

SAP Workforce Performance Builder (3 Units)

New Functions in Release 9.3 How to Configure Context Migration to Release 9.3
Help

Open > Open > Open >

SAP Landscape Transformation 2.0 (5 Units)

Development news (based on SAP LT 2.0 as a Flexible Overview & Product SAP LT Replication Server SLT-based Replication
SP06) (Object-Based) Roadmap Product Roadmap and Capabilities Beyond SAP
Transformation Platform DevNews SP06 HANA
Open > Open > Open > Open > Open >

Cloud

SAP Systems on BWA General Performance Cloud Integration: Connecting Create Electronic Financial Expand Your SAP ERP into Get a Head Start in the Cloud:
Virtualization and Cloud Optimization Check Both Worlds Statements in SAP Business the new SAP Cloud Cloud Computing
ByDesign Applications Fundamentals
Open > Open > Open > Open > Open > Open >

Holistic IT Management for Integration Solution Advisor Introduction to Support Tools One Support Experience for SAP Business ByDesign SAP Business ByDesign for
Hybrid Solutions Methodology (ISAM) and Cloud Support Offerings All Customers Roadmap 2015 LE Subsidiaries: Hybrid Cloud
Integration
Open > Open > Open > Open > Open > Open >

SAP Cloud Strategy Overview SAP HANA Cloud Integration SAP HANA in the Cloud SAP Launch: Implementation Security and privacy in SAP Transfer of Employee Data
Overview Methodology for Cloud Cloud operations from SuccessFactors
Solutions Onboarding to SAP ERP
Open > Open > Open > Open > Open > HCM Open >

Web-based SSO for Cloud


Solutions: Overview

Open >

SuccessFactors (11 Units)

Customer Performance Employee Central Imports Employee Central: LOB Value Hybrid Integration Monitoring Integration Monitoring via Dell Integration Overview:
Metrics and OData Overview in SAP Process Integration Boomi Employee Central
and End User Experience
Open > Open > Open > Monitoring Open > Open >
Open >

Integration Overview: Talent Integration: Customer Go- LMS: LOB Value Meta Data Framework (MDF) Recruiting: LOB Value
Hybrid Live Best Practices Overview

Open > Open > Open > Open > Open >

2015 SAP SE or an SAP affiliate company. All rights reserved.


Meet-the-Expert Portfolio Overview

SAP Enterprise Support SAP Solution Manager Market Category 3/3 Service & Support
1|2|3

Live webinars focusing on SAP Enterprise Support services, SAP Solution Manager, and the support aspects of the latest SAP technologies.
Recorded sessions are available in the replay library for self-paced consumption.
Next live webinars in calendar view.

Mobile

SAP Enterprise Mobility EGI Services for SAP Mobile Aspects of SAP Enterprise Relay Server Troubleshooting End-to-End Tracing & Client Best Practices for
Platform Mobility for SAP Mobile Platform Devices on SAP Mobile Dashboards on Mobile
Platform 2.3 Devices
Open > Open > Open > Open > Open > Open >

SAP Mobile Platform Introduction to MobiLink in Relay Server Overview and SAP Afaria 7.0 Replication SAP Afaria iOS SAP Mobile App Protection by
SAP Anywhere 16 Trace Reading Troubleshooting Management Training Mocana

Open > Open > Open > Open > Open > Open >

SAP Mobile Platform 2.3 SAP Mobile Platform 2.3: Android Clients: Debug, SAP Afaria Client for iOS Certificates and SAP iOS Volume Purchase
Monitoring with MobiLink Production Deployment (Case Logging, and Troubleshooting Windows Phone Afaria Program
Profiler Study) the Connection
Open > Open > Open > Open > Open > Open >

Platform
Platform

Introducing the SAP HANA SAP HANA Overview SAP LT Replication Server Migrate Safe and Predictable SAP HANA Performance Decommissioning Systems
Studio Real-time data integration into to SAP HANA and SAP Monitoring
SAP HANA Sybase ASE
Open > Open > Open > Open > Open > Open >

SAP HANA Backup and Guided Sizing for SAP HANA SAP Business Application SAP Business Suite powered Workplace Integration of SAP Business Suite powered
Recovery Accelerator powered by SAP by SAP HANA Whats in it Operations Know-how with by SAP HANA from an IT
HANA for your business? Guided Procedures perspective
Open > Open > Open > Open > Open > Open >

Project-based EGI Delivery to BI4 single sign on to SAP APO on SAP HANA Best Practices on BW LDAP User Authentication in SAP Business Suite powered
add Business Value with SAP HANA Migration to SAP HANA SQL Anywhere 16 by SAP HANA from an IT
HANA perspective
Open > Open > Open > Open > Open > Open
Open>>

Guided Custom Code SAP EarlyWatch Alert for Real-Time Operational SAP HANA Security Secure Your SAP HANA Impl. Turbo charge your SAP ERP
Management for SAP HANA SAP HANA Reporting with SAP HANA Overview Project with SAP Premium by discovering new HANA
Live RDS Support Engagements from and Cloud innovation from
Open > Open > Open > Open > SAP AGS Open > SAP Open >

2015 SAP SE or an SAP affiliate company. All rights reserved.


Meet-the-Expert Portfolio Overview

SAP Enterprise Support SAP Solution Manager Market Category Service & Support

Live webinars focusing on SAP Enterprise Support services, SAP Solution Manager, and the support aspects of the latest SAP technologies.
Recorded sessions are available in the replay library for self-paced consumption.
Next live webinars in calendar view.

Support in General

The Perfect Customer Landscape Management Introducing the New SAP The SAP Support Portal Unicode Migration: SAP Tools Lost In SAP Support Space?
Message Database Tips and Support Portal Demo & Methodologies The Journey To Find Your
Troubleshooting Way
Open > Open > Open > Open > Open > Open >

How SAP Products empower Unicode Migration: Strategy


Users with special needs

Open > Open >

Line of Business

System Consolidation & Central Process Integration SAP IT Infrastructure SAP Solution Manager 7.1
Rollout of Country Versions Monitoring Management with SAP Test Option 3 - Integration
for multinational Companies Solution Manager 7.1 with IBM Rational Tool
Open > Open > Open > Open >

2015 SAP SE or an SAP affiliate company. All rights reserved.