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AUDITORA Y CALIDAD EN
ENFERMARA
Mdulo 2
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CONTENIDO
2.1 Enfoque
2.2 Implantacin
2.3 Acciones Correctivas y Preventivas
2.4 Evaluacin y Mejora Continua
2.5 Comparacin Referencial
2.6 Resultados de valor
2.7 Diagrama del modelo de gestin de calidad en salud
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COMPETENCIAS
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La visin debe ser formulada por los directivos del hospital. stos
deben dar a conocer la misma a los distintos sectores. Es importante
que los empleados y profesionales trabajen en pos de esa visin, que
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- Mejorar la tecnologa
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forma, ante reclamos, los mismos deben ser bien comunicados para
poder tenerlos en cuenta de manera eficiente. Cuando se trata de
pacientes, un error en la comunicacin entre cualquier miembro
de la organizacin y otro puede significar desde un perjuicio enorme
para el mismo hasta su propia muerte.
Habiendo analizado la labor del Director del Hospital TTT, dentro del
rea de Calidad de Servicio el director es una persona con
capacidad profesional, es decir, tiene conocimientos, experiencia,
est actualizado constantemente y tiene una gran capacidad de
interaccin y empata con los pacientes y empleados de la
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- Ubicacin geogrfica.
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2. Anlisis de FODA.
LA GESTIN EN EL HOSPITAL
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EL CONTROL
Medicas tcnicas:
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Mdicas Profesionales :
- emisin de informacin
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2.1. Enfoque
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Sus principios son poco conocidos por las personas que laboran en
la misma, se realizan y registran mediciones pero no se analizan o se
analizan de manera superficial, el enfoque se hace posiblemente
solo en aqullos indicadores que se consideran obligatorios por una
normativa o autoridad superior.
2.2 Implantacin
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Responde a las formas en que son captadas las opiniones, del cmo
se cuantifica, procesa y atiende la opinin de las personas, de la
aplicacin de tecnologas e instrumentos para asegurar que la
informacin obtenida sobre el grado en que son satisfechas las
necesidades y expectativas de las personas, sea oportuna y
confiable.
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1. Misin
2. Visin
3. Objetivos estratgicos
4. Estrategias clave
5. Programa y proyectos
6. Indicadores
7. Metas
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Certificacin
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CERTIFICACIN DE MDICOS
Mdicos Generales
Mdicos Especialistas
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ACREDITACIN
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Normas Oficiales
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- Laboratorios clnicos
- Radiologa e imagen
a) Organismos de Certificacin
b) Laboratorios de Prueba
c) Laboratorios de Calibracin
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d) Unidades de Verificacin
Normas ISO
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- Generacin de Valor
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- Aprobacin
- Revisin y actualizacin
- Disponibilidad y uso
- Distribucin
- Obsolescencia
- Identificacin
- Almacenamiento
- Proteccin
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- Recuperacin
- Tiempo de retencin
- La difusin de resultados
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- Productividad y eficiencia
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- Morbi-mortalidad de la poblacin
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Describe:
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Describe:
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