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info

MT S LI THNG GP CA MY RICOH MP 4000/4000B, MP 5000/5000B

MP 4001, MP 5001.

CODE NGUYN NHN KHC PHC

Exposure lamp defective Lamp

Exposure lamp error
-001: Shading at AGC
101 -002: Shading at scanning
The standard white level was not detected properly when
scanning the white plate
Scanner home position error 1
120 The scanner home position sensor does not detect the OFF
condition during initialization or copying.
Scanner home position error 2
121 The scanner home position sensor does not detect the ON
condition during initialization or copying.
Black level detection error
141 The black level cannot be adjusted within the target value
during the zero clamp.
White level detection error
142 The white level cannot be adjusted within the target during
auto gain control.
SBU auto adjust error
stabilizer defective Lamp stabilizer
One of the following occurred:
143
When the machine was powered on, automatic adjustment
damaged White plate mounting is
of the SBU failed.
stabilizer defective Exposure lamp
connector defective Standard white
plate dirty Scanner mirror or
scanner lens out of position or dirty
SBU defective
SIB or scanner drive motor defective
Scanner motor defective Harness
between SIB and scanner drive motor
disconnected Harness between SIB
and scanner drive motor power
source disconnected Scanner HP
sensor defective Harness between
SIB and HP sensor disconnected
Scanner wire, timing belt, pulley, or
carriage defective
SIB or scanner motor drive board
defective Scanner motor defective
Harness between SIB and scanner
drive motor disconnected Harness
between SIB and scanner drive motor
power source disconnected Scanner
HP sensor defective Harness
between SIB and scanner HP sensor
disconnected Scanner wire, timing
belt, pulley, or carriage defective
Defective SBU
Dirty exposure glass or optics
section SBU board defective
Exposure lamp defective Lamp
stabilizer defective
Exposure lamp defective Lamp
connection loose, disconnected or
incorrect or defective Scanner
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Automatic white density adjustment failed when reading mirror or scanner lens out of position
standard white plate. or dirty SBU, SCNB defective
BICU (Ri10) defective Harness
connections
SBU connection error Defective SBU Defective harness
144-001 The SBU connection cannot be detected at power on or Defective detection port on the
recovery from the energy save mode. BICU
Defective SIO, SBU or SCNB
SBU serial communication error
144-002 Defective harness Defective
The power ON of the SBU is not detected.
detection port on the BICU
Defective SBU Defective
GASBU reset error
144-003 detection circuit on the BICU
The serial communication does not work.
Defective harness
Defective SBU Defective
VERSION error
144-004 detection circuit on the BICU
The serial communication does not work.
Defective harness
Exposure lamp defective Dirty
Scanner adjustment error
white plate Incorrect position or
During the SBU adjustment, the machine detects that the
145 width of white plate scanning
white level read from the white plate or paper is out of range.
(SP4015) BICU board defective
(SP4015)
SBU board defective
IPU error
Defective IPU Defective
161 The error result of self-diagnostic by the ASIC on the IPU is
connection between IPU and SBU
detected.
Copy Data Security Unit error
The copy data security board is not detected when the copy Incorrect installation of the copy
165 data security function is set "ON" with the initial setting. data security board Defective copy
A device check error occurs when the copy data security data security board
function is set to "ON" with the initial setting.
Polygon motor error 1: ON timeout
The polygon mirror motor does not reach the targeted
202
operating speed within 10 sec. after turning on or changing
speed
Polygon motor error 2: OFF timeout
203 The polygon mirror motor does not leave the READY status
within 3 sec. after the polygon motor switched off.
Polygon motor/driver board harness
Polygon motor error 3: XSCRDY signal error
loose or broken Polygon
204 The SCRDY_N signal remains HIGH for 200 ms while the
motor/driver board defective Laser
LD unit is firing.
optics unit defective IPU defective
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The Copy Data Security Unit card

Laser synchronizing detection error: start position LD0
not installed The Copy Data
The laser synchronizing detection signal for the start position
220 Security Unit card is installed, but it
of the LDB is not output for two seconds after LDB unit
is not the correct type for the
turns on while the polygon motor is rotating normally
machine.
The Copy Data Security Unit card
Laser synchronizing detection error: start position LD1
not installed The Copy Data
The laser synchronizing detection signal for the start position
221 Security Unit card is installed, but it
of the LDB is not output for two seconds after LDB unit
is not the correct type for the
turns on while the polygon motor is rotating normally.
machine.
FGATE ON error
The FGATE signal does not assert within the prescribed
230
time. (The BICU generates the FGATE signal and sends it to
the LD unit when the registration sensor switches on.)
FGATE OFF error
BICU defective BICU, Controller
The FGATE signal does not assert within the prescribed
231 board harness loose or broken
time. (The BICU generates the FGATE signal and sends it to
Controller board defective.
the LD unit when the registration sensor switches on.)
Worn-out LD Disconnected or
240 LD errorThe IPU detected a problem at the LD unit.
broken harness of the LD.
Shift jogger motor 1 error Shift jogger motor 1 disconnected,
The side fence does not retract within the prescribed time defective Shift jogger motor 1
26 after the shift jogger motor 1 switches on. The 1st detection overloaded due to obstruction Shift
failure issues a jam error, and the 2nd failure issues this SC jogger 1 HP sensor disconnected,
code. defective
Charge roller damaged High
Charge roller bias leak voltage supply board defective
302
A charge roller bias leak signal was detected. PCDU harness defective or
disconnected
Charge roller bias correction leak
The charge roller bias correction is performed twice even if ID sensor defective Worn charge
304
the maximum charge roller bias (-2000V) is applied to the roller Charge roller damaged
roller.
Development bias leak Broken
Development roller bias leak
harness Defective high voltage
320 The maximum PMW duty (65%) is detected for 60 ms after
power supply, voltage supply
the high voltage has been supplied to the development unit.
Defective high voltage supply unit
Overload on the development
Development paddle motor errorThe machine detects a lock
puddle motor Defective
324 signal error from the development puddle motor for 2
development puddle motor
seconds after the drum motor has turned on.
Defective harness Defective IOB
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ID sensor pattern test error

ID sensor connector defective
One of the following readings occurred 10 times in the ID
Poor ID sensor connector connection
sensor output when the ID sensor pattern was checked:
I/O board (IOB) defective Poor
350 1) Vsp > 2.5V
writing of ID sensor pattern on the
2) Vsg < 2.5V
drum High voltage supply board
3) Vsp =0V
defective
4) Vsg = 0V
ID sensor defective or dirty ID
sensor connector defective Poor ID
ID sensor Vsg test error sensor connection I/O board (IOB)
351 When the ID sensor was checked, the ID sensor output defective Scanning system defective
voltage is 5.0V while the LED current value is 0. High voltage supply board defective
Defect at the ID sensor pattern
writing area of the drum
Grayscale measurement error
ID sensor defective or dirty The
When the grayscale control result is the maximum and it
355 life of ID sensor or photo conductor
does not operate correctly and these cases are detected 15
Shield glass dirty
times.
TD sensor (Vt) error 1 TD sensor disconnected Harness
360 The following condition occurs thirty times consecutively between TD sensor and PCDU
during printing. Vt is less than 0.5V or 4.8V or more defective Defective TD sensor.
Heat seal not removed from a new
developer pack TD harness sensor
TD sensor adjustment error
disconnected, loose or defective TD
372 Vts is less than 1.8V or 4.8V or more during TD sensor
sensor defective Harness between
initialization.
TD sensor and drawer disconnected,
defective
Drum motor error Overload on the motor Defective
396 The machine detects a lock signal error from the drum motor drum motor Defective harness
for 2 seconds after the drum motor turned on. Defective IOB
Vsg adjustment error
Dirty or defective ID sensor
400 Vsg is more than 4.2V or 3.8V or less when the machine
Defective ID sensor shutter
adjusts Vsg value.
Transfer belt bias error
The feed back bias from the transfer belt is more than 4V for
Power pack broken Defective
440 60 msec while the transfer belt bias is output. The A/D
harness Disconnected connector
conversion level is 20 or less for 60 msec. The PWM duty is
24% or more for 60 msec.
Transfer/Development motor errorThe machine detects a Overload on the motor Defective
441 lock signal error from the transfer/development motor for 2 transfer/development motor
seconds after the transfer/development motor turned on. Defective harness Defective IOB
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Dirty transfer belt HP sensor

Transfer belt contact motor error
Defective transfer belt contact motor
The transfer belt HP sensor detects incorrect movement of
442 Disconnected connector of the
the transfer belt after the transfer belt contact motor has
transfer belt HP sensor or motor
turned on.
Disconnected cable Defective IOB
1st tray lift malfunctionThe tray lift sensor is not activated
after the tray lift motor has been on for 10 seconds. If the An obstruction (jammed paper,
main power switch is turned on when the paper is already at paper scraps, etc.) has blocked the
the feed height, the paper height position is detected again. motor drive and caused an overload.
At this time, the tray lift sensor should de-activate within 1.5 Tray lift sensor connection loose,
501
sec after the paper bottom plate starts to drop. If it does not disconnected, or damaged Tray lift
deactivate within 1.5 sec., a message will prompt the user to sensor defective Tray lift motor
reset Tray 1. After two attempts to release the error by re- connection loose, disconnected, or
setting the paper tray, if this does not solve the problem then damaged Tray lift motor defective
this SC is displayed.
2nd tray lift malfunction
The tray lift sensor is not activated after the tray lift motor An obstruction (jammed paper,
has been on for 10 seconds. If the main power switch is paper scraps, etc.) has blocked the
turned on when the paper is already at the feed height, the motor drive and caused an overload.
paper height position is detected again. At this time, the tray Tray lift sensor connection loose,
502
lift sensor should de-activate within 1.5 sec. after the paper disconnected, or damaged Tray lift
bottom plate starts to drop. If it does not deactivate within 1.5 sensor defective Tray lift motor
sec., a message will prompt the user to reset Tray 2. After connection loose, disconnected, or
two attempts to re-set the paper tray, if this does not solve the damaged Tray lift motor defective
problem then this SC is displayed.
3rd tray lift malfunction (optional paper feed unit or LCT)
For the paper feed unit: SC 503-01 occurs if the lift sensor
does not turn on within 10 seconds after the tray lift motor
has turned on.
An obstruction (jammed paper,
For the LCT: SC 503-01 occurs if the lift sensor does not
paper scraps, etc.) has blocked the
turn on or turn off within 8 seconds after the tray lift motor
motor drive and caused an overload.
has turned on to lift or lower the tray.For the paper feed unit:
Tray lift sensor connection loose,
503-1 Defective tray lift motor or connector disconnection
disconnected, or damaged Tray lift
Defective lift sensor or connector disconnection
sensor defective Tray lift motor
For the LCT: Defective stack transport clutch or connector
connection loose, disconnected, or
disconnection Defective tray motor or connector
damaged Tray lift motor defective
disconnection Defective end fence home position sensor or
connector disconnection Defective upper limit sensor or
connector disconnection Defective tray lift motor or
connector disconnection
3rd tray lift malfunction (optional paper feed unit or LCT) For the paper feed unit: Defective
503-2
For the paper feed unit: When the tray lowers, the tray lift tray lift motor or connector
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sensor does not go off within 1.5 sec. disconnection Defective lift sensor
For the LCT: When the main switch is turned on or when or connector disconnection
the LCT is set, if the end fence is not in its position (home For the LCT: Defective stack
position sensor ON), the tray lift motor stops. If the upper transport clutch or connector
limit does not go off for 1.5 seconds even the tray lift moto disconnection Defective tray motor
or connector disconnection
Defective end fence home position
sensor or connector disconnection
4th tray lift malfunction (optional paper feed unit)
For the paper feed unit: Defective
For the paper feed unit:
tray lift motor or connector
504-1 When the tray lift motor turns on, the upper limit is not
disconnection Defective lift sensor
detected within 10 seconds. If this condition occurs three
or connector disconnection
consecutive times, the SC is generated.
4th tray lift malfunction (optional paper feed unit)
For the paper feed unit: When the tray lift motor is turned on, Defective tray lift motor or
504-2 the upper limit is not detected within 10 seconds. If this connector disconnection Defective
condition occurs three consecutive times, the SC is lift sensor or connector disconnection
generated.
5th tray lift malfunction (optional LCT)
This SC is generated if the following condition occurs:
When the tray lift sensor of the LCT 1200-sheet does not go
on after the tray lift motor has turned on to lift the paper tray. Tray lift motor defective or
505-1 When the tray lift sensor of the LCT 1200-sheet does not go disconnected Tray lift sensor
off after the tray lift motor has turned on to lower the paper defective or disconnected
tray. When the tray lift sensor of the LCT 1200-sheet does
not go on after the pick-up roller solenoid has turned on at
power on.
5th tray lift malfunction (optional LCT) Tray lift motor defective or
Both tray lift sensor and lower limit sensor are turned on at disconnected Tray lift sensor
505-2
the same time when the main power is turned on or the right defective or disconnected Lowe
door is closed. limit sensor defective or disconnected
Defective fusing exhaust fan motor
Fusing exhaust fan motor errorThe IOB does not receive the
or connector disconnection
530 lock signal for10 seconds after turning on the fusing exhaust
Defective IOB Disconnected
fan.
harness
Exhaust fan motor error Defective exhaust fan motor or
531 The IOB does not receive the lock signal for 10 seconds after connector disconnection. Defective
turning on the exhaust fan motor. IOB Disconnected harness
Defective cooling fan motor or
Cooling fan motor error
connector disconnection.
532 The machine does not detect the fan motor lock signal for 10
Disconnected harness Defective
seconds after turning on the cooling fan motor.
IOB
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Defective paper exit cooling fan

Paper exit cooling fan motor error
motor or connector disconnection.
533 The machine does not detect the fan motor lock signal for 10
Defective IOB Disconnected
seconds after turning on the paper exit cooling fan motor.
harness
Motor overload Defective fusing
Fusing motor error
motor or connector disconnection.
540 The IOB does not receive the lock signal for 2 seconds after
Defective IOB Disconnected
turning on the fusing motor.
harness
Fusing thermistor open (center)The thermistor (center) Fusing thermistor disconnected
541
detects 0C or less for 5 sec. Fusing thermistor connector defective
Fusing temperature warm-up error(center)
This SC is generated if the following condition occurs:
The thermistor (center) does not detect an 8C increment in
the fusing temperature for 7.5 sec. just after the fusing
542 Thermistor warped or broken
temperature reached 45 C.
The temperature of the center thermistor does not reach the
target temperature for 28 seconds after the fusing lamps
turned on.
Fusing overheat error 1 (software detection) Power supply unit defective I/O
A fusing temperature (at the center) of over 230 C (446 F) board (IOB) defective BICU
543
is detected for 1 second by the fusing thermistors at the defective TRIAC short on PSU
center or at either end of the fusing roller. (PSU defective)
Fusing overheat error 1 (hardware detection)
I/O board (IOB) defective BICU
544 A fusing temperature (at the center) over 250 C is detected
defective
by the fusing temperature monitor circuit in the BICU board.
Fusing lamp consecutive full power 1 Disconnected or defective
545 After warm-up the fusing lamp remains at full power for 15 thermistors (center) Defective
seconds without the hot roller rotating. fusing lamp
Zero cross error
The zero cross signal is detected three times even though
the heater relay is off when turning on the main power. The
Defective fusing lamp relay
zero cross signal is not detected for 2 seconds even though
547 Defective fusing lamp relay circuit
the heater relay is on after turning on the main power or
Unstable power supply
closing the front door. The detection error occurs twice or
more in the 11 zero cross signal detections. This error is
defined when the detected zero cross signal is less than 45.
Fusing thermistor (end)
Fusing thermistor open (end)
551 disconnected Fusing thermistor
The thermistor (end) detects 0C or less for 5 sec.
(end) connector defective
Fusing temperature warm-up error (end)
552 This SC is generated if the following condition occurs: Thermistor warped or broken
The thermistor (end) does not detect an 8C increment in
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the fusing temperature for 7.5 sec. just after the fusing
temperature reached 45 C.
The temperature of the end thermistor does not reach the
target temperature for 31 seconds after the fusing lamps
turned on.
Fusing overheat error 1 (software detection) Power supply unit defective I/O
A fusing temperature (at the end) of over 230 C (446 F) is board (IOB) defective BICU
553
detected for 1 second by the fusing thermistors at the center defective TRIAC short on PSU
or at either end of the fusing roller. (PSU defective)
Fusing overheat error 1 (hardware detection)
I/O board (IOB) defective BICU
554 A fusing temperature (at the end) over 250 C is detected by
defective
the fusing temperature monitor circuit in the BICU board.
Fusing lamp consecutive full power 1 Disconnected or defective
555 After warm-up, the fusing lamp remains at full power for 15 thermistors (ends) Defective fusing
seconds without the hot roller rotating. lamp
Zero cross frequency error
When the zero cross signal is 66 or more and it is detected 10
557 Noise (High frequency)
times or more in 11 detections, the machine determines that
input 60 Hz and SC557 occurs.
Remove the paper that is stopped in
Fusing unit jam the fusing unit. Check that the
The fusing sensor detected a fusing unit paper late jam three fusing unit is clean and has no
559
times. The paper was late and the fusing exit sensor could not obstacles in the paper feed path. If
detect the paper three times. the error persists, replace the fusing
unit.
Mechanical counter error: BK
Disconnected mechanical counter
610 This SC is only for NA models. The machine detects the
Defective mechanical counter
mechanical counter error when SP5987-001 is set to "1".
Communication error between IOB and ADF Incorrect installation of ARDF
620 After the ARDF is detected, the break signal occurs or ARDF defective IOB board
communication timeout occurs. defective External noise
Communication timeout error between IOB and finisher or
Disconnected cable Defective IOB
mailbox
621 Defective main board in the
A break (low) signal is received from the finisher or the
peripherals
mailbox.
Paper feed unit communication error
While the IOB communicates with a peripheral, an SC code
Defective main control board of the
is displayed if one of following conditions occurs. The IOB
622 peripheral Defective BICU or IOB
receives the break signal which is generated by the peripheral
Disconnected peripheral
only just after the main switch is turned on. The IOB
receives the break signal which is generated by URAT.
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2nd Paper Bank communication error

This SC is not issued for this machine. When a
623 Loose connector
communication error signal between the 1st paper bank and
2nd paper bank is received.
CSS communication error
630 A communication error occurred during communication with Communication line error
the CSS.
MF accounting device error 1
Loose connection between the
632 The controller sends data to the accounting device, but the
controller and the accounting device
device does not respond. This occurs three times.
MF accounting device error 2
Loose connection between the
633 After communication is established, the controller receives
controller and the accounting device
the brake signal from the accounting device.
MF accounting device error 3
Defective controller of the MF
634 The accounting device sends the controller the report that
accounting device Battery error
indicates a backup RAM error has occurred.
MF accounting device error 4
Defective controller of the MF
635 The accounting device sends the controller the report that
accounting device Battery error
indicates the battery voltage error has occurred.
IC Card Error: External authentication module error
This SC is generated if the external authentication is enabled
636-01 and following condition occurs: No external authentication
module SD card error or external authentication module
broken No DESS module
IC Card Error: Version error
636-02 The version of the external authentication module is not Incorrect module version
correct.
IC Card Error: Management area error
636-99 The management number of the external authentication Software error
module exceeds the maximum limit.
BICU communication error
Defective controller Detective
641 The BICU does not respond to the frame transmitted from
BICU
the controller.
Incorrect SP settings Disconnected
Communication error of the remote service modem
telephone line Disconnected modem
(Embedded RCG-M): Authentication error
650-001 board Check and set the correct user
The authentication for the Embedded RCG-M fails at a dial
name (SP5816-156) and password
up connection.
(SP5816-157).
Communication error of the remote service modem
Same as -001 Check and set the
650-004 (Embedded RCG-M): Incorrect modem setting
correct AT command (SP5816-160).
Dial up fails due to the incorrect modem setting.
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Communication error of the remote service modem

(Embedded RCG-M): Communication line error Same as -001 Consult with the
650-005
The supplied voltage is not sufficient due to a defective user's local telephone company.
communication line or defective connection.
Communication error of the remote service modem
(Embedded RCG-M): Incorrect network setting Same as -001 Disable the NIC with
650-011
Both the NIC and Embedded RCG-M are activated at the SP5985-1.
same time.
Communication error of the remote service modem
Same as -001 1. Install the modem
(Embedded RCG-M): Modem board error
board. 2. Check and reset the modem
650-012 The modem board does not work properly even though the
board setting with SP5816. 3.
setting of the modem board is installed with a dial up
Replace the modem board.
connection.
Incorrect dial up connection: Program parameter error
651-001 An unexpected error occurs when the modem (Embedded Caused by a software bug
RCG-M) tries to call the center with a dial up connection.
Incorrect dial up connection: Program execution error
651-002 An unexpected error occurs when the modem (Embedded Caused by a software bug
RCG-M) tries to call the center with a dial up connection.
EEPROM error
669 Retry of EEPROM communication fails three times after the Caused by noise
machine has detected the EEPROM error.
Connections between BICU and
Engine startup error controller board are loose,
670 The BICU fails to respond with the prescribed time when the disconnected, or damaged 1. Replace
machine is turned on. the BICU 2. Replace the controller
board
BICU error
Install the correct BICU for this
671 The model code from the BICU is not correct when the
model.
machine is turned on.
Controller-to-operation panel communication error at startup
Controller stalled Controller board
After the machine is powered on, the communication
installed incorrectly Controller
between the controller and the operation panel is not
board defective Operation panel
established, or communication with controller is interrupted
connector loose or defective The
after a normal startup. After startup reset of the operation
672 controller is not completely shutdown
panel, the attention code or the attention acknowledge code is
when you turn the main switch off.
not sent from the controller within 15 seconds. After the
Check the setting of SP5875-001. If
controller issues a command to check the communication
the setting is set to "1 (OFF)", change
line with the controller at 30-second intervals, the controller
it to "0 (ON)".
fails to respond twice.
Memory address (PER) command error Harness Disconnection at BICU
687
The BICU does not receive a memory address command Controller board loose or broken
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from the controller for the prescribed time after the paper has Defective BICU Defective
reached the registration sensor. Controller Board
Original stopper HP errorWhen the pick-up motor turns on Defective original stopper HP
700 clockwise, the original stopper HP sensor does not detect the sensor Defective pick-up motor
home position of the original stopper. Defective DF drive board
Pick-up roller HP error
Defective pick-up roller HP sensor
When the pick-up motor turns on counterclockwise, the pick-
701 Defective pick-up motor Defective
up roller HP sensor does not detect the home position of the
DF drive board
pick-up roller.
Finisher jogger motor error Jogger HP sensor disconnected,
The jogger fences move out of the home position but the HP defective Jogger motor
721 sensor output does not change within the specified number of disconnected, defective Jogger
pulses. The 1st failure issues an original jam message, and motor overloaded due to obstruction
the 2nd failure issues this SC code. Finisher main board and jogger motor
Stack feed-out motor error
The stack feed-out HP sensor does not detect the home Defective stack feed-out HP sensor
position of the stack feed-out belt 3000ms after the stack Overload on the stack feed-out
feed-out belt has moved to its home position. The stack motor Defective stack feed-out
723
feed-out HP sensor does not turn off 200 ms after the stack motor
feed-out belt has moved from its home position. The 1st Defective main board
detection failure causes a jam error, and the 2nd failure Disconnected or defective harness
causes this SC code.
Finisher exit guide plate motor error Guide plate motor disconnected,
After moving away from the guide plate position sensor, the defective Guide plate motor
725 exit guide is not detected at the home position within the overloaded due to obstruction Guide
prescribed time. The 1st detection failure issues a jam error, plate position sensor disconnected,
and the 2nd failure issues this SC code. defective
Shift jogger motor 2 error Shift jogger motor 2 disconnected,
The side fence does not retract within the prescribed time defective Shift jogger motor 2
727 after the shift jogger motor 2 switches on. The 1st detection overloaded due to obstruction Shift
failure issues a jam error, and the 2nd failure issues this SC jogger 2 HP sensor disconnected,
code. defective
Shift jogger retraction motor broken
Shift jogger retraction motor error Shift jogger retraction motor
The side fences do not retract within the prescribed time after connection loose Shift jogger
728
the retraction motor switches on. The 1st detection failure retraction motor overloaded
issues a jam error, and the 2nd failure issues this SC code. Defective shift jogger retraction HP
sensor
Finisher Tray 1 shift motor error Shift tray HP sensor of the upper
The shift roller HP sensor of the upper tray does not activate tray disconnected, defective Shift
730
within the prescribed time after the shift tray starts to move tray motor of the upper tray
toward or away from the home position. The 1st detection disconnected, defective Shift tray
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failure issues a jam error, and the 2nd failure issues this SC motor of the upper tray overloaded
code. due to obstruction
Finisher corner stapler motor error
The 1st detection failure causes a jam error, and the 2nd
failure causes this SC code. For the 2000/3000-sheet
(booklet) finisher Staple movement is not finished after a
certain time. For the 1000-sheet finisher The stapler motor Staple jam Motor overload
740
does not switch off within the prescribed time after Defective stapler motor
operating. The HP sensor of the staple unit does not detect
the home position after the staple unit moves to its home
position. The HP sensor of the staple unit detects the home
position after the staple unit moves from its home position.
Finisher corner stapler rotation motor error
Defective stapler rotation motor
The stapler does not return to its home position within the
741 Overload to the stapler rotation motor
specified time after stapling. The 1st detection failure causes
Defective stapler rotation HP sensor
a jam error, and the 2nd failure causes this SC code.
Motor overload Loose connection
Finisher stapler movement motor error of the stapler home position sensor
Staple movement is not finished within a certain time. The Loose connection of the stapler
742
1st detection failure causes a jam error, and the 2nd failure movement motor Defective stapler
causes this SC code. home position sensor Defective
stapler movement motor
Booklet stapler motor error 1
The 1st detection failure causes a jam error, and the 2nd Motor overload Loose connection
743 failure causes this SC code. For the 2000-sheet booklet of the front stapler motor Defective
finisher The front stapler unit saddle-stitch motor does not front stapler motor
start operation within the specified time.
Booklet staple motor error 2
The 1st detection failure causes a jam error, and the 2nd Motor overload Loose connection
744 failure causes this SC code. For the 2000-sheet booklet of the rear stapler motor Defective
finisher The rear stapler unit saddle-stitch motor does not rear stapler motor
start operation within the specified time.
1000/2000/3000-sheet (booklet) finisher: Tray lift motor
error
The 1st detection failure causes a jam error, and the 2nd
750
failure causes this SC code. The upper tray paper height
sensor does not change its status with the specified time after
the tray raises or lowers.
Return roller motor error Motor harness disconnected, loose,
753 This occurs during the operation of the lower tray pressure defective Motor overloaded Home
motor position sensor harness disconnected,
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loose, defective Home position

defective
Finisher punch motor error
Punch HP sensor disconnected,
The punch HP sensor is not activated within the specified
defective Punch motor disconnected
760 time after the punch motor turned on. The 1st detection
or defective Punch motor overload
failure causes a jam error, and the 2nd failure causes this SC
due to obstruction
code.
Folder plate HP sensor
Finisher folder plate motor error
disconnected, defective Folder plate
The folder plate moves but is not detected at the home
761 motor disconnected, defective
position within the specified time. The 1st detection failure
Folder plate motor overloaded due to
causes a jam error, and the 2nd failure causes this SC code.
obstruction.
Punch movement motor error
The punch unit moves but is not detected at the home Motor harness disconnected, loose,
763
position within the specified time. The 1st detection failure defective Defective motor
causes a jam error, and the 2nd failure causes this SC code.
Paper position sensor slide motor error
The paper position sensor moves but is not detected at the
Motor harness disconnected, loose,
764 home position within the specified time. The 1st detection
defective Defective motor
failure causes a jam error, and the 2nd failure causes this SC
code.
Folding unit bottom fence lift motor
Motor harness loose, broken
The folding unit bottom fence movement is not finished
765 Motor drive obstructed Motor
within a certain time. The 1st detection failure causes a jam
defective
error, and the 2nd failure causes this SC code.
Clamp roller retraction motor error
Motor harness loose, broken
The clamp roller movement is not finished within a certain
766 Motor drive obstructed Motor
time. The 1st detection failure causes a jam error, and the 2nd
defective
failure causes this SC code.
Stack junction gate motor error
The stack junction gate motor moves but the stack junction
Motor broken Motor connection
767 gate is not detected at its position within a specific time. The
loose Motor overloaded
1st detection failure causes a jam error, and the 2nd failure
causes this SC code.
Shift motor error
The shift motor HP sensor does not detect any change for Defective shift motor Defective
770
1.86 seconds after the shift motor has turned on at power on shift motor HP sensor
or during its operation.
Bridge unit error
Defective connector Broken
791 The machine recognizes the finisher, but does not recognize
harness
the bridge unit.
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Finisher error
Defective connector Defective
792 The machine does not recognize the finisher, but recognizes
harness Incorrect installation
the bridge unit.
Energy save I/O sub-system error
816 Defective controller board
Energy saver sub-system detects an error.
Monitor Error
This is a file detection and electronic file signature check OS Flash ROM data defective;
error when the boot loader attempts to read the self- change the controller firmware SD
817
diagnostic module, system kernel, or root system files from card data defective; use another SD
the OS Flash ROM, or the items on the SD card in the card
controller slot are false or corrupted.
Fatal kernel error System program defective
Due to a control error, a RAM overflow occurred during Controller board defective
819
system processing. One of the following messages was Optional board defective Replace
displayed on the operation panel. controller firmware
Self-diagnostics error: CPU [XXXX]: Detailed error code System firmware problem
820
CPU error Defective controller
821 Self-diagnostics error: ASIC
Self-diagnostic error: HDD
HDD defective HDD harness
HDD device busy for over 31 s. After a diagnostic
822 disconnected, defective Controller
command is set for the HDD, but the device remains busy for
board defective
over 6 s.
NVRAM defective Controller
Self-diagnostic error : NVRAM
board defective NVRAM backup
824 NVRAM device does not exist, NVRAM device is damaged,
battery exhausted NVRAM socket
or NVRAM socket damaged.
damaged
826 Self-diagnostic Error: RTC/optional NVRAM
828 Self-diagnostic error: ROM [XXXX]: Detailed error code
Self-diagnostic error: Optional RAM [XXXX]: Detailed
829
error code
835 Self-diagnostic error: Centronic device
838 Self-diagnostic Error: Clock Generator
839 USB NAND Flash ROM error
Not supported by this machine NIB
IEEE 1394 I/F error (PHY), LINK module defective;
851
Driver setting incorrect and cannot be used by the 1394 I/F. change the Interface Board
Controller board defective
Wireless LAN Error 1
During machine start-up, the machine can get access to the Wireless LAN card missing (was
853
board that holds the wireless LAN, but not to the wireless removed)
LAN card (Bluetooth).
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Wireless LAN Error 2

During machine operation, the machine can get access to the Wireless LAN card missing (was
854
board that holds the wireless LAN, but not to the wireless removed)
LAN card (Bluetooth).
Wireless LAN error 3 Wireless LAN card defective
855 An error is detected on the wireless LAN card (802.11a/g, g Wireless LAN card connection
or Bluetooth). incorrect
Wireless LAN error 4 Wireless LAN card defective PCI
856
An error was detected on the wireless LAN card (Bluetooth). connector (to the mother board) loose
USB I/F Error Bad USB card connection Replace
857
The USB driver is not stable and caused an error. the controller board
HDD Encryption unit error 1
858 A serious error occurs when data is encrypted to update an
encryption key with the HDD encryption unit.
HDD Encryption unit error 2
859 A serious error occurs when the HDD data is encrypted to
update an encryption key with the HDD encryption unit.
HDD startup error at main power on HDD is not initialized Label data
860 HDD is connected but a driver error is detected. The is corrupted Defective HDD
driver does not respond with the HDD within 30 s. Initialize the HDD with SP5832-001.
HDD re-try failure
Harness between HDD and
At power on, the HDD is detected. Power supply to the HDD
controller board disconnected,
is interrupted after the system has entered the energy save
861 defective HDD power connector
mode, but after the HDD has been awakened from the energy
disconnected HDD defective
save mode, it does not return to the ready status within 30
Controller board defective
sec.
Bad sector number error
862 The number of bad sectors in the HDD (image data area) Defective HDD
goes over 101.
HDD defective Note: If the bad
sectors are generated at the image
HDD data read failure partition, the bad sector information
863 The data written to the HDD cannot be read normally, due to is written to NVRAM, and the next
bad sectors generated during operation. time the HDD is accessed, these bad
sectors will not be accessed for
read/write operation.
HDD data CRC error
During HDD operation, the HDD cannot respond to a CRC
864 HDD defective
error query. Data transfer does not execute normally while
data is being written to the HDD.
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HDD access error

865 HDD responded to an error during operation for a condition HDD defective.
other than those for SC863, 864.
SD card error 1: Confirmation
The machine detects an electronic license error in the
application on the SD card in the controller slot immediately
after the machine is turned on. The program on the SD card Program missing from the SD card
866 contains electronic confirmation license data. If the program Download the correct program for the
does not contain this license data, or if the result of the check machine to the SD card
shows that the license data in the program on the SD card is
incorrect, then the checked program cannot execute and this
SC code is displayed.
SD card error 2: SD card removed Insert the SD card, then turn the
867
The SD card in the slot is removed while the machine is on. machine off and on.
SD card not inserted correctly SD
card defective Controller board
SD card error 3: SC card access
868 defective Note: If you want to try to
An error occurs while an SD card is used.
reformat the SC card, use SD
Formatter Ver 1.1.
Software defective: Turn the
machine off/on. If this is not the
solution for the problem, then replace
Address book data error the controller firmware. HDD
The address book data cannot be read from the HDD, SD defective. Do SP5846-046
870
card or flash ROM on the controller where it is stored, or the (Initialize All Setting & Addr Book)
data read from the media is defective. to reset all address book data. Reset
the user information with SP5832-
006 (HDD Formatting User
Information). Replace the HDDs.
HDD mail receive data error
HDD defective The machine is
The machine detects that the HDD is not operating
turned off while the HDD is being
872 correctly at power on. The machine detects that the HDD is
accessed. Do SP5832-007 to format
not operating correctly (can neither read nor write) while
the mail RX data on the HDD.
processing incoming email.
HDD mail send data error
1. Do SP5832-008 (Format HDD
An error is detected on the HDD immediately after the
873 Mail TX Data) to initialize the HDD.
machine has been turned on, or power has been turned off
2. Replace the HDD
while the machine has used the HDD.
Delete All error 1: HDD 1. Turn the main switch off/on and
874 A data error is detected for the HDD/NVRAM after the try the operation again. 2. Install the
Delete All option has been used. Note: The source of this DataOverwriteSecurity Unit again.
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error is the DataOverwriteSecurity Unit (D362) running from For more, see Installation. 3. HDD
an SD card. defective
Delete All error 2: Data area
An error occurs while the machine deletes data from the
Turn the main switch off/on and try
875 HDD. Note: The source of this error is the
the operation again
DataOverwriteSecurity Unit (D362) running from an SD
card.
Log Data Error
An error is detected in the handling of the log data at power
876
on or during machine operation. This can be caused by
switching the machine off while it is operating.
HDD DataOverwriteSecurity SD card error
The 'all delete' function cannot be executed but the Defective SD card (D362) SD card
877
DataOverwriteSecurity Unit (D362) is installed and (D362) not installed
activated.
Incorrect updating for the system
TPM system authentication error
firmware Defective flash ROM on
878 The system firmware is not authenticated by TPM (security
the controller board Replace the
chip).
controller board.
File Format Converter (MLB) error
880 A request to get access to the MLB is not answered within MLB defective, replace the MLB
the specified time.
NVRAM incorrect type NVRAM
Electrical total counter error defective NVRAM data scrambled
900
The total counter contains something that is not a number Unexpected error from external
source
Software defective; turn the
Printer error 1
machine off/on, or change the
920 An internal application error was detected and operation
controller firmware Insufficient
cannot continue.
memory
A necessary font is not found in the
Printer font error
921 SD card. The SD card data is
A necessary font is not found in the SD card.
corrupted.
Net File function error
The NetFile file management on the HDD cannot be used, or
a NetFile management file is corrupted and operation cannot
continue. The HDDs are defective and they cannot be Refer to the four procedures below
925
debugged or partitioned, so the Scan Router functions (Recovery from SC 925).
(delivery of received faxes, document capture, etc.), Web
services, and other network functions cannot be used. HDD
status codes are displayed below the SC code.
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Software error 1
990 The software performs an unexpected function and the Software defective, re-boot
program cannot continue.
Software error 2
The software performs an unexpected function. However,
991 Software defective, re-boot
unlike SC990, recovery processing allows the program to
continue.
Undefined error An error undetectable by any other
992
Defective software program SC code occurred
Application Item Error
The number of executed application items on the operation Too much executed application
994
panel reach the maximum limit for the operation panel items
structure.
Controller Board Mismatch
995 The information on the controller board does not match that Wrong controller board installed
of the machine
Software Error 3: Cannot select application function Software bug A RAM or DIMM
997 An application does not start after the user pushed the correct option necessary for the application is
key on the operation panel. not installed or not installed correctly.
Software Error 4: Application cannot start
Software bug A RAM or DIMM
Register processing does not operate for an application
998 option necessary for the application is
within 60 s after the machine power is turned on. No
not installed or not installed correctly.
applications start correctly, and all end abnormally.