Those that are real winners become ubiquitous on book lists, to the point
where you are tired of seeing them. If I have to read one more list that
includes How to Win Friends and Influence People, I'm going to start
losing friends and dis-influencing people out of spite.
1. Breakthrough Advertising
Written by Eugene Schwartz in 1957, the hype surrounding this book is
immense.
You'll be lucky to find a copy for under $90. Talk to many world-class
email marketers like Ramit Sethi, however, and they'll tell you it's worth
the hunt:
It's a dense tome, but Schwartz put together one of the most sought after
books on marketing and copywriting ever written.
Author Elliot Aronson is the only person in the 120-year history of the
American Psychological Association to have won all three of its major
awards for writing, teaching, and research. In other words, he's one of
psychology's greats, and he knows how to communicate his knowledge.
This book, along with Mistakes Were Made (But Not By Me)showcases
his distinct ability to put important topics on human behavior in
laymen's terms. I'd recommend it for anyone, but entrepreneurs in
particular will get a lot out of it.
3. Be Our Guest
Perhaps the one additional book I wish would have made our list
of customer service books, I get some redemption by being able to tell
you about this exceptional piece of writing right now.
If you want an introduction to the Disney way of doing things, you can't
ask for a better source.
4. Hooked
I'm a big fan of Nir Eyal's blog and Ryan Hoover's writing, so I was very
excited to pick up this book upon release.
Certainly SaaS focused, but a great read for entrepreneurs of all types.
Hopkins work may have been written in the early 1900s, but there isn't a
word of it that cant be applied to marketing today.
These works truly should be the foundation of anyone getting into
marketing.
If you recall our brief overview of some of Jon Taffer's principals, you'll
know that studying the hospitality industry offers a plethora of insights
on providing an outstanding customer experience. After all, it's what the
industry is all about.
Taffer shows his pragmatic side in this book, and it's filled with some
amazing insights on differentiation and market research, hiring the right
people, and mindset-changing advice on creating great customer
experiences.
Don't let that stop you from missing out on a great read; from retention,
to service, to loyalty programs and more, this the best collection I've
bought from HBR.
Never Eat Alone was recommended by our friend Brian Balfour as one of
the best guides on authentic networking.
It is the single best overview that concisely explains one of the driest
topics imaginable (for people like me, at least).
Books like that can be the equivalent of diving into Moby Dick, and
intimidating yourself is no way to learn.
Candid overviews of his mistakes (he lists quite a few) and what he
would have done differently
13. Priceless
If nothing else, at least read the second half of this book to see the many
examples Poundstone gives that prove his point: humans beings are
clueless about prices.
I think it was Big Daddy Kane who said, "Financing ain't easy, but it's
necessary."
15. Brainfluence
The review that "sold" me on this book makes a succinct case for why it's
a great read:
You're always selling, even when you aren't, and this book will help you
master the fundamentals. I've bookmarked it plenty.
John Medina is a master storyteller, and it's no wonder that this book
often appears on leadership and management lists on Amazon.
Itll help you better understand yourself and others, with a plethora of
great examples. It's a book on knowing people, without the typical fluff.
If you want to go beyond the "have a good logo" drudge that appears in
most articles on branding, give this a read.
Not to pat ourselves on the back, but if you loved the following articles
from the Help Scout blog:
Then ou'll love this book. It's made for support managers, and its one of
the most valuable books on customer service I've read.
A wide range of industries can benefit from this booknot simply SaaS
or eCommerce, but service industries, too.
But it's that polish, that last ten percent, where managers and company
leaders often play a pivotal role.
22. Ca$hvertising
Don't let the $ scare you away, or that the author's experience is (once
again) grounded in traditional direct response advertising; that's an area
of marketing where you can often learn the most.
You'll definitely dog-ear a few pages in this book, and the writing style is
one of the funnier ones I've read in a marketing book.
My fondness for marketing books with ties to direct response is probably
best explained by this tweet from Brennan Dunn:
Maybe the most popular book in this list, but you know I love the work of
the Heath brothers (I would also recommend Switch).
There have been many books in the business arena on "ideas that
spread," but this to me was by far the most practical.
You won't walk away entertained but lacking in legitimate advice, like
you might with a Gladwell book. It's certainly a fun read, but you'll have
insights you can actually apply, too.
I'll be frank with you: I'm not in the business of managing anyone other
than myself.
That said, this book came highly recommended when I began scratching
an itch to learn more about effective management and this, to me, was
the diamond in a sea of mostly garbage.
If you accept my caveat above, that I'm not in the business of managing,
allow me to say that I was definitely impressed not only in the
frameworks this book lays out, but in the writing style.
Let me also add this exceptional list of over 50 books and articles on
product management, worthy of a bookmark.