SAGE

HERNANDEZ
Sage Hernandez
LinkedIn
EDUCATION
Arizona State University Communication, Bachelor of Science Graduation: May 2018
College of the Canyons Communication Studies Transfer Requirements Completed: June 2016
West Ranch High School High School Diploma Graduated: June 2013

EXPERIENCE
Trade Support Agent Princess Cruises, Valencia, CA February 2017 - Present
Assist 80+ customers a day with a variety of inquiries from booking to grievances, including
providing informational material, booking rooms, and remedying complaints.
Assemble and maintain confidential client files and records.
Resolve issues that arise before, during, and after the clients cruise.
Follow polices and procedures for Quality Assurance and booking processing.
Develop relationships with all company departments to better assist customers with their
inquires.

Receptionist/Front Desk Management LA Fitness, Stevenson Ranch, CA November 2013 - January
2017
Interacted with 200+ customers daily, greeting and checking in customers in a busy reception
area, while providing customer service over the phone.
Aided clients with scheduling, confirming, and modifying appointments.
Managed billing and customer financial information.
Oversaw fitness regiment of clients and employees adapting workouts and schedules as needed.
Trained new hires on company polices, procedures, and software.

Executive Assistant DH Agency, Santa Clarita, CA January 2015 January 2017
Designed and updated business logo, graphics, and website.
Maximized customer contact by strategically choosing locations to hand out marketing material.
Managed and organized appointments and calendars.

Independent Nanny Los Angeles, CA November 2013 March 2017
Cared for children from several families ages 9 weeks to 11 years old regularly adapting to the
needs of each specific family.
Worked directly with the parents to develop and enforce consistent disciplinary tools.
Handled transportation to and from school, extracurricular activities, and developmental
courses.
Cultivated positive relationships with children and their parents.
Developed and strengthened language, interpersonal, and life skills.

Public Relations Intern Bender/Helper Impact, Santa Monica, CA May 2014 August 2014
Oversaw the advancement of two client accounts during E3 (major video game convention).
Tracked coverage of new content on social and traditional media.
Created, proofread and evaluated all press materials.
Contributed to planning and development of PR strategies.
Last Updated: 09/03/2017 1

SKILLS/CERTIFICATIONS
Certifications
o Automated External Defibrillators (AED)
o First Aid
o Cardiopulmonary Resuscitation (CPR)
Proficient in Microsoft Office Word, Excel, PowerPoint, Access, Outlook

Last Updated: 09/03/2017 2