DAFTAR ISI

KATA PENGANTAR.................................................................................... i

DAFTAR ISI................................................................................................... iv

DAFTAR TABEL............................................................................................ vi

DAFTAR GAMBAR....................................................................................... vii

BAB I . PENDAHULUAN........................................................................... 1

A. Latar Belakang Masalah............................................................. 1

B. Identifikasi Masalah.................................................................. 5

C. Batasan dan Rumusan Masalah................................................. 5

D. Tujuan dan Manfaat Penelitian................................................... 6

BAB II . LANDASAN TEORI.................................................................... 25

A. Uraian Teoritis............................................................................. 8

1. Pengertian Kinerja Pegawai................................................... 8

2. Arti Penting Dan Guna Penilaian Kinerja.............................. 9

3. Tujuan Penilaian Kinerja....................................................... 10

4. Faktor-faktor Yang Mempengaruhi Kinerja.......................... 11

5. Indikator-Indikator Kinerja.................................................... 13

6. Pengertian Kecerdasan Emosional......................................... 14

7. Indikator Kecerdasan Emosional........................................... 16

8. Faktor-Faktor yang Mempengaruhi Kecerdasan Emosi......... 19

B. Kerangka Konseptual................................................................... 21

C. Hipotesis...................................................................................... 23

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BAB III. METODE PENELITIAN............................................................ 24

A. Pendekatan Penelitian................................................................. 24

B. Defenisi Operasional Variabel ................................................... 24

C. Tempat dan Waktu Penelitian..................................................... 26

D. Populasi dan Sampel.................................................................. 26

E. Teknik Pengumpulan Data......................................................... 28

F. Teknik Analisis Data................................................................... 30

DAFTAR PUSTAKA

LAMPIRAN LAMPIRAN

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 DAFTAR GAMBAR

GAMBAR I. Paradigma Penelitian................................................................. 23

GAMBAR II. Kriteria Pengujian Hipotesis.................................................... 32

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 DAFTAR TABEL

Tabel III.1....................................................................................................... 25

Tabel III.2....................................................................................................... 25

Tabel III.3....................................................................................................... 27

Tabel III.4....................................................................................................... 28

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