Ramon Worrell College Student/Aspiring Business Professional
Chandler, AZ 85225
To grow in a company that recognizes my dedication to excellence and
appreciates my hard work.
Objective: To work in an environment that allows me the opportunity to grow and
strengthen my management skills and to be in a position to help others realize their goals and skills.
WORK EXPERIENCE
Application Support Analyst
Plexus Worldwide Scottsdale, AZ June 2017 to Present
Configure ERP Systems
Configure autoresponders Create/manage reports for various business units Gather requirements for new systems Monitor API Calls Ensure proper integration various systems Manage relationships with system vendors Troubleshoot system issues that arise Conduct UAT Develop UAT Scenarios Coordinate training for business units
Training Team Leader
GM Cruise LLC - Scottsdale, AZ - July 2016 to June 2017
Developed/maintained applications utilized in all company offices
Worked with legal team to develop standards/procedures for contractors Developed training curriculum for driving personnel Conducted weekly safety briefings Conducted standards/safety audits of personnel in the field
Home Preservation Specialist
Wells Fargo - Chandler, AZ - March 2015 to July 2016
Manage pipeline of 120+ customers
Collect and review documents for foreclosure alternatives review Train team members on new procedures/job functions Peer review files for submission to underwriting Develop reports for department and senior leadership Designed/implemented a scheduling aid that reduced human error and standardized system notation Assisted Process Engineers and leadership with error tracking for pilot program
1 Last updated: 09/05/2017
Ramon Worrell Professional Website
Special Projects Team Lead
Verengo Solar - Phoenix, AZ - December 2011 to November 2014
Debug/test Phase 1 of company-wide launch of Microsoft Dynamics
Debug, test, and assist in company-wide transition from Microsoft Dynamics 2010 to Dynamics 2013 Create Queries to provide visibility and tracking of sales, appointments, and operations issues. Manage/develop collections process for delinquent accounts Maintain weekly score cards for all team members Manage the HOA process (make contact with HOA's, submit architectural applications, receive approval notifications) Manage outsourcing of jobs for design (review daily queue, ensure all jobs are outsourced within guidelines, & follow up with design team) Participate in training of all new sales reps Perform initial QC for all new sales, ensuring they are within tolerance Manage 15-member team encompassing three departments Review, package, and send daily calls/transcripts to partner finance company Prepare and deliver nightly Statistical Report to Owners and Executives Ensure that all credit checks are performed and customers are qualified Perform Operations tasks for Vice President and other Executive team members Review all data entered by team members for quality control Create/Develop training manuals and materials for new hires within department Schedule Engineering appointments for new customers
EDUCATION
Bachelor's in Political Science w/Certificate in Applied Business
Data Analytics Arizona State University - Tempe, AZ 2016 to 2018
General Studies Chandler Gilbert Community College 2009 to 2010
High School Diploma
Humanities and Science Academy - Phoenix, AZ 2006
General Studies Mesa Community College 2006
SKILLS
2 Last updated: 09/05/2017
Ramon Worrell Professional Website
Efficient in Microsoft Office Suite, creating reports, creating/maintaining
accounting logs, data entry, customer service, scheduling, managing team members, identifying process deficiencies, providing quality assurance, use of Microsoft Dynamics, and use of ACT