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8:25:35 PM
Umair said:
Hello Amit Mahajan. My name is Umair how can I help you?

8:25:36 PM
You said:
Hello

8:25:43 PM
You said:
I bought One plus 3 during Oct 2016

8:26:01 PM
Umair said:
Fine Amit.

8:26:25 PM
You said:
I am feeling that battery is getting discharging quickly

8:26:42 PM
Umair said:
How may I assist you with?

8:26:43 PM
Umair said:
May I know since when are you facing this issue?

8:26:54 PM
You said:
and also after charging the screen is getting too hot..

8:27:04 PM
You said:
I am facing this issue since last week.

8:27:13 PM
Umair said:
May I know have you tried to perform any troubleshooting steps earlier to resolve
this battery draining issue?

8:27:33 PM
You said:
I clear all background processes

8:27:53 PM
You said:
reduces brightness

8:28:01 PM
Umair said:
I would suggest you to perform the below troubleshooting steps to resolve this
batery draining issue.

8:28:07 PM
You said:
still facing issue

8:28:10 PM
You said:
ok. Please let me know

8:28:18 PM
Umair said:
1.Please go to settings there you can see the option battery
2. Select the option battery
There you can see the usage of application given under battery graph on the screen.
Check the graph and you may see connectivity such as Wi-Fi and network as it eats
up more battery while searching for net than usual time.
3. I would request you to uninstall unnecessary applications.
4. Let your OnePlus 3 completely run out of power until the device turns off.
5. Plug in your OnePlus 3 to charge continuously, uninterrupted, for at least 3
hours in switch off mode.
6. Repeat Step 4 and Step 5 for three consecutive charge cycles.
This will help you to fix the issue.

8:28:35 PM
You said:
ok I will try

8:28:57 PM
Umair said:
Please perform the above steps, as this will fix the issue.

8:29:21 PM
Umair said:
Is there anything else apart from this, I can assist you with?

8:29:44 PM
You said:
mobile getting hot

8:29:54 PM
You said:
screen is getting hot after chargning/

8:30:08 PM
Umair said:
I suggest you to reboot the device once in safe mode for 3-4 hours and check with
both the issues whether it is still persisting or not.

8:30:39 PM
You said:
how to reboot device in safe mode

8:31:01 PM
Umair said:
Safe mode:

* Please click on power off button and hold it for few seconds you will get power
off and reboot options, In which please click on power off option and hold it for
few seconds so you will get a popup Reboot to safe mode click on ok. So your
device will reboot.
 8:31:16 PM
You said:
so I need to keep device in safe mode for 3-4 hours right?

8:32:04 PM
Umair said:
Yes Amit.

8:32:19 PM
Umair said:
And observe the issues.

8:32:30 PM
You said:
ok I will do.

8:32:30 PM
Umair said:
Sure.

8:32:32 PM
Umair said:
Is there anything else apart from this, I can assist you with?

8:32:39 PM
You said:
no just those 2 issues.

8:32:51 PM
Umair said:
There is a short survey after this chat (tap on Close Chat Button). If you
satisfied with my support, please provide me with more ratings. We really
appreciate your feedback.

8:32:54 PM
You said:
ok

8:33:55 PM
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