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2969 Linwood Ave, Cincinnati, OH 45208 Cell: (310) 743-6144

Results-driven manager with proven record of exceptional sales and revenue growth. Able to turn around under-
performing sales offices and accelerate growth in difficult markets. Focused and organized leader capable of
working with minimal direction to create and execute effective business plan for recruiting, hiring, training and
developing interdepartmental personnel. Eleven years of sales and customer service experience with consistent
promotion to positions of increasing responsibility.

New Business Development Key Account Management Driving Revenue Decreasing Costs
Forecasting & Business Planning Interviewing & Hiring Training & Development Results Focused
Organizational Development Facilities & Inventory P&L Management Problem Solving


TOTAL QUALITY LOGISTICS August 2010-March 2017

Sales Team Leader Mentor Cincinnati, OH

Mentored Sales Team Leaders by providing guidance and expertise to help them lead and develop their teams.
Provided team with forecasting, pricing and market data to help drive sales and margins.
Top 10% in new customers for all tenures.
Grew business revenue by 23%.
Led conference calls to Logistic Account Executives prospects and customers.
Held call review coaching sessions. Demonstrated sales techniques by allowing reps to shadow me making prospecting
calls. Facilitated peer review call coaching sessions.

Satellite Office Leader Houston, TX

Handpicked by Regional Sales Director to relocate to Houston, TX and turn-around under-performing sales office.
Managed interdepartmental team of 53 Sales Reps, 2 Trainers, 1 Recruiter, 1 LTL rep, and 2 levels of leadership.
Maintained budget and expense reporting. Met P&L goals. Conducted credit analysis and approved overrides.
Created recruiting strategy and hiring profile, training and on-boarding process, leadership development
program, and guidelines for promotion to each leadership stage.

Conducted performance reviews, progressive discipline policy, promotions and terminations. Created succession plan.
Held regular coaching sessions. Responsible for customer visits, conference calls and travel spend. Created
quarterly sales campaigns, team outings, volunteering events, and intermural sports teams.

Maintained inventory. Handled security incidences and disaster planning. Assisted with IT issues and maintenance.

Led team to 1st place in less than one year.
Revenue: increased sales teams revenue 126% in first 12 months.
Accounts Receivable: reduced collection time from 186 days to 34 days. Improved from company worst to top 25%.
New Customers: ranked 38th out of 94 teams trailing 12 months average.
Sales Margin: 6th out of 92 teams in revenue per transaction H1 2016.
1st company-wide in number of candidate referrals per employee.
Identified company-wide areas for improvement resulting in multiple strategy and policy changes.
Houstons Best & Brightest Companies to Work for 2016, 2015.
Best Companies to Work for in Texas 2016, 2015.
Significantly increased productivity measure for team and individual effort.
Logistics Account Executive Cincinnati, OH & Fort Lauderdale, FL
Exceeded revenue goals by building and maintaining personal book of business. Responsible for making 75+ cold-calls daily,
lead-generation, customer service, accounting, forecasting market, setting prices and all other aspects of managing

Top 5% revenue company-wide. Exceeded 40% revenue growth 5 consecutive years.
Member of Leadership Development Team.
Sales Coach of the Year - 2013.
Rookie of the Year - 2011.
Subject Matter Expert (SME) on problem resolution for company new hire training classes.
Designed and implemented several team initiatives to drive sales and improve employee morale.
Promoted to Saturday Group Leader in which I supervised the sales team during Saturday shifts.

RIK SAYLOR FINANCIAL, Fairfield, OH, September 2009-August 2010

Investment Advisor
Utilized CRM tool to identify opportunities with current clients and cold prospects, which resulted in a significant increase
in number of appointments, and directly increased sales and revenue.
Obtained additional licensing: Ohio Life, Health, Accident, Variable Annuity and Long-Term Care.

FIDELITY INVESTMENTS, Covington, KY, April 2005-December 2008

Senior Investment Consultant: Supervised sales representatives, interpreted company policy, performed risk mitigation.

Fixed Income Specialist: Provided customer service, sales and investment guidance for High Net Worth clients.
Ranked 5th out of 200+ nationally in net assets movement.
Team Lead for Portfolio Advisory Services sales.
Member of Leadership Development Program.

Investment Consultant: Provided investment advice and retirement planning. Responsible for customer service and sales.
Ranked 3rd out of 1000+ nationally in Portfolio Advisory Service sales.
Top 10% nationally in net asset movement.
Team Lead for Portfolio Advisory Service sales.

Financial Representative: Executed time-sensitive transactions and provided customer service.

Obtained Series 7, 66, & 63 Licenses
Won Departments Call of the Month
Team Lead for 1st place team in national sales campaign.


Bachelor of Arts in Political Science, Wittenberg University, Springfield, OH, September 1999-December 2004
Successfully completed Managerial Accounting, Financial Accounting & International Business courses at Xavier
Volunteer The First Tee of Greater Cincinnati and Northern Kentucky
Volunteer Houston Food Bank
Member American Production and Inventory Control Society (APICS)
Member Sales Management Association (SMA)