Unit 1

Very Short Questions

1. What is Inspection? Discuss its different aspects.

2. What is Quality and quality characteristics?
3. What do you mean by Quality?
4. How excellence can be achieved by an organization.

Short Questions

1. Explain the concept of quality. How does this concept changed during recent years?
2. Explain why is customers focuses so important in TQM?
3. What is difference between quality planning, control and improvement?
4. What is after sales services? How claim analysis is done.
5. Explain objectives of PPC and how it is related with other departments.
6. What do you mean by evolution of quality?
7. Write the principles of TQM?
8. What is the role of suppliers in modern manufacturing? Explain the criteria for selecting the
suppliers.
9. What is strategic sourcing? Explain.
10. Explain quality aspects in sales. What is the role of after-sales efforts in ensuring maximum
customer satisfaction?
11. What do you understand by quality functions? Explain.
12. How the concept of quality changes? Explain in brief.
13. What do you mean by design review?
14. Explain evaluation of prototype.
15. What is EFQM? Explain in brief.
16. What are the different methods of development of sources?

Long Questions

1. What do you understand by the quality and quality characteristics?

2. What are the advantages and applications of FMEA?
3. Explain briefly about the quality control; in service and also about benefits of having guarantee
policy in an organization.
4. List the various procurement procedure in detail.
5. Explain the basic principle and concept of achieving quality in design.
6. Differentiate between incoming inspection and process inspection.
7. Explain the process of bench marking. Is it effective in bringing organizational changes, justify.

Very Long Questions

1. What are the basic concepts of TQM? What is the role of top management?
 Unit 2

Short Questions

1. Explain economics of quality value and its contribution.

2. What is quality value and how does it correlate with quality cost?
3. Explain the dimensions of quality.
4. Human factor is most important element in quality of a product. Justify
5. Discuss the factors to be considered for organizational structure for quality management.
6. Explain the attitude of top management, operator attitude and responsibility toward quality
improvement.
7. Explain how the cost of quality should be optimum with sketch of different costs.
8. What do you mean by quality costs? Explain different components of it.
9. What should be the operator attitude for improvement in quality?
10. What do you mean by quality of conformance and quality costs?
11. What are the various human factors in quality improvement?

Long Questions

1. Discuss the role of quality management implementation.

2. Describe the evaluation of Suppliers.
3. Explain economics of quality value and its contribution.
4. Explain the role of operator in quality.
5. Describe the various types of quality costs. What are hidden costs?
6. Quality function
7. Briefly explain the role of human in quality management. Justify your answer with an example.
8. Explain the 7 QC tools and their importance in TAM.
9. What are the costs of quality? Explain the basic steps to design and factors to be considered for
quality management.
10. What corrective methods can be adopted to improve quality due to human factor?
 Unit 3
Very Short Questions

1. How control charts are useful in any industry?

2. Explain SPC.
3. Give all formula related to R chart and X chart.
4. Explain CL, UCL and LCL.
5. What is failure cost?
6. What do you mean by AQL?
7. What is the use of C-chart?

Long Questions

1. What are Shewharts control charts? Explain how they are used to reduce the production of
defectives in a factory.
2. Explain operating characteristics of quality curves.
3. What is control Chart? What are the different types of control charts? Write down the
advantages also.
4. What is the procedure of constructing R-chart? How can we analyze it?
5. Briefly explain how the process improvement can be done using control charts.
6. What are the steps for calculating and plotting an R Control Chart? Explain them in detail with
an example.
7. What do you mean by variables and attributes? Explain X and R-Charts?
8. What do you mean by fraction defective? Why p-chart even though much inferior as compared
to the X and R-charts id effectively used in diagnosis of causes of troubles? Explain p-chart?
9. Explain the process of identification and analysis of defects/
10. Explain a cause-and-effect diagram to identify a process defect.
11. What is process capability? Explain in detail, the improvement in quality with the help of control
charts.
12. Defect and Defectives
13. Briefly describe about control charts for percent defectives. What are UCL and LCL?
 Unit 4
Very Short Questions

1. What is reliability?
2. What is meant by MTBF, MTTF?
3. What is Zero defect?
4. What is reliability product?

Short Questions

1. What do you mean by network and networking? Explain.

2. Explain the evaluation of reliability.
3. What is the function of quality circles?
4. Define the reliability. Sketch the product life cycle with its components.
5. List some of the essential requirements of the success of quality circle.
6. Summarize the challenges in identification of the defects.
7. Give the theory and implementation of zero defects in quality management.
8. Reliability of components assembled in series and parallel systems.
9. Quality circle.

Long Questions

1. Explain the reliability and factors affecting it. Explain the procedure of calculation of reliability..
Explain how the reliability can be built in the product. How reliability can be controlled during
manufacturing.
2. Discuss types of quality audits.
3. What is the bath tub curve in detail?
4. Define AQL, AOQ, AOQL & LTPD. What does and AOQ curve indicate to users.
5. Establish the relationship between reliability, failure rate and MTBF.
6. What is MTTF? Explain in detail the methods of identification and analysis of defect and also its
corrective measure.
7. What is reliability? What are the different factors which affect reliability? Explain the methods of
calculation of reliability with an example.
8. What are quality circles? How do they help in improving quality and increasing production.
9. What is MTTF. How is it different from MTBF?
 Unit 5
Very Short Questions

1. What is ISO? Give its concept.

2. Give some demerits if JIT.

Short Questions

1. Explain quality system ISO-9000.

2. What is Taguchi Quality?
3. What do you mean by Taguchi methods?
4. Explain the concept of ISO 9001 and its implementation.
5. Discuss JIT in manufacturing organization

Long Questions

1. Give historical background of ISO. Give its significance also.

2. What is ISO? What is ISO : 9000 quality system?
3. Discuss about 20 elements of ISO 9000 standards.
4. What are the various steps in Taguchis loss function?
5. An ISO certified company is a TQM company explain the statement.
6. What are the elements of quality systems?
7. What is Taguchis Quality loss function?
8. Explain the JIT implementation and production system process.
9. What is ISO 9000? Explain its salient features?
10. What are the elements of ISO 9000 Quality Systems? Explain briefly.
11. Briefly describe the role of documentation towards implementation of Quality System (ISO
9000).
 UNIT WISE ASSIGNMENT

Assignment 1:

1. How the concept of quality changes? Explain in brief.

2. What is the role of suppliers in modern manufacturing? Explain the criteria for selecting the
suppliers
3. Explain the basic principle and concept of achieving quality in design

Assignment 2:

1. Discuss the factors to be considered for organizational structure for quality management.
2. Briefly explain the role of human in quality management. Justify your answer with an example.
3. What are the costs of quality? Explain the basic steps to design and factors to be considered for
quality management.

Assignment 3:

1. Explain operating characteristics of quality curves.

2. What is control Chart? What are the different types of control charts? Write down the
advantages also.
3. What is the procedure of constructing R-chart? How can we analyze it?

Assignment 4:

1. What is MTTF? Explain in detail the methods of identification and analysis of defect and also its
corrective measure.
2. Explain the reliability and factors affecting it. Explain the procedure of calculation of reliability..
Explain how the reliability can be built in the product. How reliability can be controlled during
manufacturing.

Assignment 5:

1. What is ISO? What is ISO : 9000 quality system?

2. What is Taguchis Quality loss function?
3. Explain the JIT implementation and production system process.
Unit Test 1:

1. What is PDSA Cycle?

2. Concept of Internal and External consumer. Give some example from business?
3. Explain Evolution of TQM concept from Quality control.
4. What do you understand by Guarantee of a Product?

Unit Test 2:

1. Explain the attitude of top management, operator attitude and responsibility toward quality
improvement.
2. Explain the role of operator in quality.
3. Describe the evaluation of Suppliers.
4. What do you mean by quality costs? Explain different components of it.

Unit Test 3:

1. What is control Chart? What are the different types of control charts? Write down the
advantages also.
2. Briefly explain how the process improvement can be done using control charts
3. Defect and Defectives

Unit Test 4:

1. Explain the evaluation of reliability.

2. What are quality circles? How do they help in improving quality and increasing production.
3. Give the theory and implementation of zero defects in quality management.

Unit Test 5:

1. What are the various steps in Taguchis loss function?

2. An ISO certified company is a TQM company explain the statement.
3. Discuss JIT in manufacturing organization