Itemku is the biggest marketplace in the Indonesian online game community and has

the "itemku Safe Trading" service which guarantees 100% safe trading. In itemku, safe

trading is not the only thing that our buyers and sellers have, but they also have
the easiness and convenience when doing their transactions.

Refund system in itemku

1. buyer can request refund after 24 hours status "paid" (if seller didn't change the status into "delivered")
2. after buyer request refund status change into progress to in "progress to refunding"
3. CS check the reason buyer put when status "progress to refunding"
4. after reason filled CS can procced click "approve" then buyer's money goes back to "dompetku" (itemku
wallet)
while buyer also got sms notification that transaction money have been refunded

Please make one page of proposal on how to:

Questions 1. What system concept that you think can fasten the process?
2. How do you persuade production team to agree with your system concept?

system concept conected with social media concep maybe its can be implemented because there are so
many potential social media user In Indonesia and maybe we can colaborate with LINE Indonesia or facebook
Answear
or anything platform
To persuade production team to agree with your system concept with make sure them how efective this
concep can implemented