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IT Monthly Evaluation Sheet
(i) Technicality Scope - weight 70% 70 marks 70 %

A Technical - Part A - Help Desk (Tech Support) services 25 marks 25 %

Task Description Marks Score

1 PC/Servers HW/SW maintenance PC hardware and OS deployment and support 3

2 Domain and User privileged access Domain related admin tasks / managing users profiles / group policy 5

3 Desktop application Management Configuration, packaging, compatibility testing, inventory, piloting 2

4 Desktop Security measures Handling of security breaches, unauthorized access, theft, etc. 3

5 Data Mgmt, user Backup & Restore Data management (file shares) , backup, and disaster recovery 3

6 Client connectivity Managing Networking related client issues 3

7 Shared resources mgmt Manage privileged shared resources 4

8 Printing/Phtocoping/Scanning Managing printing, phtocoping, and scanning services 2

Sub-tot

B Technical - Part B - Business / supportive Applications/services 28 marks 28 %

Task Description Marks Score

1 App administration / monitoring Deployment, configuration, and administration 8

2 Best integration/optimization Best integration with existing environment and resources' optimization 4

3 Enhanced application performance Fine tuning application/environment to provide better performance 3

4 Documentation and filing Filing and building knowledge base 5

5 End user support Advanced support and troubleshooting 8

Sub-tot

C Technical - Part C - System administration (Server "OS" and networking services) 17 marks 17 %

Task Description Marks Score

1 Network management Managing network and communications infrastructure 3

2 Surveillance / Attendance systems admin Administrating surveillance and attendance systems 2

3 Operating system support Deployment, configuration, administration, support 3

4 Domain tools/GPO Management Directory services, group policy objects, sw distribution, & other tools plus handling users add/remove requests 3

5 System backup Managing sytem routine backups 6

Sub-tot

(ii) Characteristics Scope - weight 20% (to be breakdowned using BARS model) 20 marks 20 %

Criteria Description Marks Score

1 Compliance to policies Adhering to policies, procedures, and rules announced 3

2 Professionality (look/act) Looking and acting professional (inc. communication skills with all) 2

3 Management cost Cost of management in terms of time and effort, being a self-managed person 4

4 Task handling effectivness Task completion %, closing, and time consumed to finish, report, and close 3

5 Knowledge transfer /documenting K.T. and documentation quality and completeness 3

6 Self development Efforts exerted to cover self-weaknesses or getting more professional 2

7 Team work spirit Being a team player and being available in emergencies 3

Sub-tot

(iii) Time availability Scope - weight 10% (HR to handle this part) 10 marks 10 %

TOTAL
1 Time commitment and availability Adhering to official working hours 10