Date Subject To
The CY 2016-2020 BIR Strategic Plan is comprised of the BIR Strategy Roadmap
and the Strategic Objectives and Programs/Initiatives that the BIR shall
undertake to attain collection targets and sustain collection growth. All
programs/initiatives to be undertaken by each office on an operational level
must be aligned with the Strategic Plan.
Prescribes the policies and procedures in the decentralization of processing
and issuance of certifications on internal revenue tax payments to all
concerned revenue offices.
Reiterates and clarifies that all internal revenue personnel holding positions in
an Officer-In-Charged (OIC) capacity shall exercise authority and discharge
duties and assume responsibilities as if they are holding the employment item
for the particular office, subject to the limitations under the law and pertinent
internal revenue issuances.
PAAC Form No. 001-003 was redesigned to align with Revenue Memorandum
Circular No. 76-2013 on the new Customer Satisfaction Survey (CSS). The
questions enumerated in the CSS were replaced with the list of usual
complaints/observations/ comments which taxpayers encountered during their
visit to BIR offices.