STATUS REPORT (BRIEF)

STATUS OF [ISSUE]
AS OF [D ATE ]

EXECUTIVE SUMMARY
Give a short executive summary of the issue. Do not provide details here, as they will be included later
on.

Example: The purpose of this note is to provide an update on the current status of the system and the
events of <date to date>.

BACKGROUND
Provide complete but concise information on what the issue was, the business impact and the
workaround and/or resolution.
Example: Corruption of files in the database resulted in the system failing to present data, which caused
the system to be unavailable effective 2017-06-28. Prior to this incident, the system had successfully
processed and completed all bill processing. Absence of the production environment backup, we had to
revert to a <date time> development environment backup.
The system is now back online and available to all staff. Investigation is currently underway to determine
the reason of the failure.

NEXT STEPS
List all the actions that must be done to inform customers, clients and management; or to recover data; or
to update processes as a result of the issue.
Example:
1. Person A to gather all billing updates from the Help Desk that were entered into the system since
15:35 on June 27th and provide them to Person B.
2. System Support staff will update the database with incremental changes to customer files for the
period <date time> until the end of the work day.

OUTSTANDING ISSUES & STATUS OF [ISSUE]

Provide the most recent update of the status off any impacted systems and any work items that remain to
be done.

ACTIONS
Provide all actions that must be done now that the issue has been resolved. This may include
notifications and updating procedures. Be sure to assign action items to people and put down action due
dates.
Example:
1. A process is required to establish local backup procedures for the Production Environment.
ACTION: Person C
DUE: <date>

1
 STATUS REPORT (BRIEF)
STATUS OF [ISSUE]
AS OF [D ATE ]

2. The Development team must be in contact should there be any network interruption that could
impact the data transfer to/from the system, whether it is on the production or development systems.
An escalation process must be established.
ACTION: Person C
DUE: <date>

CHRONOLOGICAL ORDER OF EVENTS

List all the relevant items that first indicated the issue, and all subsequent actions up to resolution or time
of briefing.
Example:
Finance team could not log on to system and called Help Desk to open ticket
2017-06-28 08:30
number 99999.

2017-06-28 09:00 Database team noted that the system had run out of allocated space.

2017-06-28 09:30 Space of VM was extended.

.....

2017-06-28 22:00 System fully functional