Why Infosys iEngage Digital Consumer Platform
Comprehensive engagement platform
Infosys iEngage digital consumer platform uses
industry-leading products that are integrated, customized
and enhanced to meet specific business and technical
needs. This ensures that businesses have best-in-class
capabilities at their disposal and are truly empowered to
engage with all their stakeholders from a single source.
Innovation through pervasive presence
Employing a pervasive web-presence strategy realized
through widgets, the Infosys iEngage digital consumer
platform helps enterprises reach out to stakeholders in
their familiar virtual environments. The platform enables
access to valuable co-creators, innovators and brand
advocates through two-way dialogues.
Enterprise-class scalability, security,
performance
With the Infosys iEngage digital consumer platform
businesses can get future-ready. Leveraging architecture
Learn more:
Web: http://www.infosys.com/iengage
Blog: http://www.blogs.infosys.com/digital-consumer
Digital Consumer Platform
Interact. Transact. Serve.
based on SOA principles, enterprise quality standards
and cloud computing principles, the platform imbues the
Interact. Transact. Serve.
enterprise with much-needed flexibility and scalability,
arming it with the capability to respond to dynamic
business challenges. It can also seamlessly integrate with
existing core business applications.
Single point of accountability
Infosys takes end-to-end responsibility for all aspects of
the offering – from infrastructure and applications to
professional services and consulting – with clear service
level agreements.
Maximum value
Infosys iEngage digital consumer platform is available in
the enterprise SaaS model. It is offered through a
subscription-based pricing model which includes all
ongoing operational, support and maintenance services.
This effectively eliminates the need for budget-draining
capital expenditure on hardware, software or infrastructure.
Strategic Partners:
Business Overview
Consumer engagement channels are becoming
increasingly fragmented with transforming technology.
From brick and click, consumers have moved on to
actively participate in social networking, video sharing,
wikis and blogs. They rely on multiple digital channels to
research products, connect with friends, consume
information and shop. Enterprises no longer solely control
their brands, as power is clearly shared by end users.
Enterprises have realized that they must learn to ride this
new wave of communication to effectively engage with
Infosys Technologies Limited stakeholders, or run the risk of being swept out of the
Plot No. 44, Electronics City, Hosur Road, Bangalore - 560100. India market. They distinctly understand the value of a digital
Tel.: + 91 80 28520261, Fax: + 91 80 28521747, e-mail: askus@infosys.com
www.infosys.com/iengage
consumer platform, one that can help them to increase
www.infosysblogs.com/digital-consumer awareness, deepen relationships, design and merchandize
“COPYRIGHT NOTICE: Copyright ©2010 Infosys Technologies Limited, Bangalore, India. ALL RIGHTS RESERVED.” customer-centric offerings to enhance customer loyalty
iEngage logo is a registered trademark of Infosys and Infosys acknowledges the proprietary rights of the trademarks and product
names of other companies mentioned in this document. Infosys believes the information in this publication is accurate as of and advocacy.
its publication date; such information is subject to change without notice.
Digital Consumer Platform
 Infosys iEngage Digital Consumer Platform Platforms

Infosys iEngage digital consumer platform provides a Infosys iEngage Social Media Marketing
comprehensive means of engaging with consumers Platform
across the marketing, sales and services lifecycle. It
empowers enterprises to accelerate awareness of products Infosys iEngage social media marketing platform, an
and services, deepen relationships, grow revenue and integral part of the Infosys iEngage digital consumer
deliver superior customer satisfaction. platform, empowers enterprises to harness the power of
social media to improve branding, deepen engagement,
The platform is delivered through the enterprise SaaS monetize information and foster innovation.
model. It is differentiated by the convenience of
The platform is built on Jive Social Business Software and
single-point-accountability it promises, assuming complete
ownership of applications, infrastructure, professional is available in the enterprise SaaS model. It delivers on its
promise by enabling enterprises to:
services, business process outsourcing and consulting.
– Listen and engage with consumers
This effectively energizes the enterprise’s social media
– Build communities
marketing, eCommerce, customer care and employee
– Aggregate and distribute content across the social web
engagement strategies.
– Provide a comprehensive digital consumer experience
by integrating with eCommerce and customer care
Secure, open, configurable and scalable, the Infosys
platforms
iEngage digital consumer platform can integrate with an
enterprise’s core applications, arming the organization Infosys iEngage eCommerce Platform
with the agility to respond to dynamic business
challenges and maximize time-to-value. Infosys iEngage eCommerce platform, an integral part of
the Infosys iEngage digital consumer platform, empowers
enterprises to maximize sales, deliver superior customer
experience across channels and lower costs of customer
engagement.
The platform is built on ATG software and is available in
the enterprise SaaS model. It delivers on its promise through
industry-specific applications that enable enterprises to:
– Drive multi-channel and cross-channel sales
– Provide superior, relevant and personalized customer
experience across channels
– Provide robust merchandizing support
– Deliver a comprehensive digital consumer experience
by integrating with social media marketing and
customer care platforms
Infosys iEngage Customer Care Platform
Infosys iEngage customer care platform, an integral part
of Infosys iEngage digital consumer platform, empowers
enterprises to leverage the power of social media to
enhance customer loyalty, reduce service costs and improve
service quality.
The platform is available in the enterprise SaaS model and
delivers on its promise by enabling enterprises to:
– Facilitate customer conversations
– Manage reward programs
– Garner customer insights
– Deliver integrated customer care - from portals to call
centers

Infosys iEngage Employee Engagement

Conceptual View Platform

Social
Social Networking
Networking Sites
Sites Integrated with Existing Infosys iEngage employee engagement platform, an
WebWeb Enterprise Systems integral part of Infosys iEngage digital consumer platform,
empowers enterprises to harness the power of social
ark eting media to improve workforce productivity, deepen employee
d ia M eC
e
Mobile M t f o rm P
engagement and enable faster innovation.
a
Pl
om t f o r

Mobile
l
ci a

me m
la
So

The platform is built on Jive Social Business Software and

rce

is available in the enterprise SaaS model. It energizes

Any Channel

enterprises’ employee engagement initiatives such as:

StoreStore
em e n t

– Employee on-boarding
– Knowledge networks
ee tform
gag

– Alumni networks
m a re
n

E-mail
la
E

E-mail r
C

P
m e for
y
pl o t o
Em C u s lat
P
Phone
Phone
Supported
Supported by Services
by Services

Interact. Transact. Serve. Interact. Transact. Serve.

 Infosys iEngage Digital Consumer Platform Platforms

Infosys iEngage digital consumer platform provides a Infosys iEngage Social Media Marketing
comprehensive means of engaging with consumers Platform
across the marketing, sales and services lifecycle. It
empowers enterprises to accelerate awareness of products Infosys iEngage social media marketing platform, an
and services, deepen relationships, grow revenue and integral part of the Infosys iEngage digital consumer
deliver superior customer satisfaction. platform, empowers enterprises to harness the power of
social media to improve branding, deepen engagement,
The platform is delivered through the enterprise SaaS monetize information and foster innovation.
model. It is differentiated by the convenience of
The platform is built on Jive Social Business Software and
single-point-accountability it promises, assuming complete
ownership of applications, infrastructure, professional is available in the enterprise SaaS model. It delivers on its
promise by enabling enterprises to:
services, business process outsourcing and consulting.
– Listen and engage with consumers
This effectively energizes the enterprise’s social media
– Build communities
marketing, eCommerce, customer care and employee
– Aggregate and distribute content across the social web
engagement strategies.
– Provide a comprehensive digital consumer experience
by integrating with eCommerce and customer care
Secure, open, configurable and scalable, the Infosys
platforms
iEngage digital consumer platform can integrate with an
enterprise’s core applications, arming the organization Infosys iEngage eCommerce Platform
with the agility to respond to dynamic business
challenges and maximize time-to-value. Infosys iEngage eCommerce platform, an integral part of
the Infosys iEngage digital consumer platform, empowers
enterprises to maximize sales, deliver superior customer
experience across channels and lower costs of customer
engagement.
The platform is built on ATG software and is available in
the enterprise SaaS model. It delivers on its promise through
industry-specific applications that enable enterprises to:
– Drive multi-channel and cross-channel sales
– Provide superior, relevant and personalized customer
experience across channels
– Provide robust merchandizing support
– Deliver a comprehensive digital consumer experience
by integrating with social media marketing and
customer care platforms
Infosys iEngage Customer Care Platform
Infosys iEngage customer care platform, an integral part
of Infosys iEngage digital consumer platform, empowers
enterprises to leverage the power of social media to
enhance customer loyalty, reduce service costs and improve
service quality.
The platform is available in the enterprise SaaS model and
delivers on its promise by enabling enterprises to:
– Facilitate customer conversations
– Manage reward programs
– Garner customer insights
– Deliver integrated customer care - from portals to call
centers

Infosys iEngage Employee Engagement

Conceptual View Platform

Social
Social Networking
Networking Sites
Sites Integrated with Existing Infosys iEngage employee engagement platform, an
WebWeb Enterprise Systems integral part of Infosys iEngage digital consumer platform,
empowers enterprises to harness the power of social
ark eting media to improve workforce productivity, deepen employee
d ia M eC
e
Mobile M t f o rm P
engagement and enable faster innovation.
a
Pl
om t f o r

Mobile
l
ci a

me m
la
So

The platform is built on Jive Social Business Software and

rce

is available in the enterprise SaaS model. It energizes

Any Channel

enterprises’ employee engagement initiatives such as:

StoreStore
em e n t

– Employee on-boarding
– Knowledge networks
ee tform
gag

– Alumni networks
m a re
n

E-mail
la
E

E-mail r
C

P
m e for
y
pl o t o
Em C u s lat
P
Phone
Phone
Supported
Supported by Services
by Services

Interact. Transact. Serve. Interact. Transact. Serve.

 Why Infosys iEngage Digital Consumer Platform
Comprehensive engagement platform
Infosys iEngage digital consumer platform uses
industry-leading products that are integrated, customized
and enhanced to meet specific business and technical
needs. This ensures that businesses have best-in-class
capabilities at their disposal and are truly empowered to
engage with all their stakeholders from a single source.
Innovation through pervasive presence
Employing a pervasive web-presence strategy realized
through widgets, the Infosys iEngage digital consumer
platform helps enterprises reach out to stakeholders in
their familiar virtual environments. The platform enables
access to valuable co-creators, innovators and brand
advocates through two-way dialogues.
Enterprise-class scalability, security,
performance
With the Infosys iEngage digital consumer platform
businesses can get future-ready. Leveraging architecture
Learn more:
Web: http://www.infosys.com/iengage
Blog: http://www.blogs.infosys.com/digital-consumer
Digital Consumer Platform
Interact. Transact. Serve.
based on SOA principles, enterprise quality standards
and cloud computing principles, the platform imbues the
Interact. Transact. Serve.
enterprise with much-needed flexibility and scalability,
arming it with the capability to respond to dynamic
business challenges. It can also seamlessly integrate with
existing core business applications.
Single point of accountability
Infosys takes end-to-end responsibility for all aspects of
the offering – from infrastructure and applications to
professional services and consulting – with clear service
level agreements.
Maximum value
Infosys iEngage digital consumer platform is available in
the enterprise SaaS model. It is offered through a
subscription-based pricing model which includes all
ongoing operational, support and maintenance services.
This effectively eliminates the need for budget-draining
capital expenditure on hardware, software or infrastructure.
Strategic Partners:
Business Overview
Consumer engagement channels are becoming
increasingly fragmented with transforming technology.
From brick and click, consumers have moved on to
actively participate in social networking, video sharing,
wikis and blogs. They rely on multiple digital channels to
research products, connect with friends, consume
information and shop. Enterprises no longer solely control
their brands, as power is clearly shared by end users.
Enterprises have realized that they must learn to ride this
new wave of communication to effectively engage with
Infosys Technologies Limited stakeholders, or run the risk of being swept out of the
Plot No. 44, Electronics City, Hosur Road, Bangalore - 560100. India market. They distinctly understand the value of a digital
Tel.: + 91 80 28520261, Fax: + 91 80 28521747, e-mail: askus@infosys.com
www.infosys.com/iengage
consumer platform, one that can help them to increase
www.infosysblogs.com/digital-consumer awareness, deepen relationships, design and merchandize
“COPYRIGHT NOTICE: Copyright ©2010 Infosys Technologies Limited, Bangalore, India. ALL RIGHTS RESERVED.” customer-centric offerings to enhance customer loyalty
iEngage logo is a registered trademark of Infosys and Infosys acknowledges the proprietary rights of the trademarks and product
names of other companies mentioned in this document. Infosys believes the information in this publication is accurate as of and advocacy.
its publication date; such information is subject to change without notice.
Digital Consumer Platform