Pedro Jos Camargo Ramos,

44 years old, Married

Mobile Phone: +58 (414) 674.36.19
Av. 2 El Milagro Edif. IMATACA Apartamento B17, Maracaibo Zulia, Venezuela
p.pcamargo@gmail.com
I.D. Number: V-10.407.681

Information Technology leader with over 25+ years of experience, skilled enterprise architect and
services management background. Passionate for delivering tangible business profits aligned to
enterprise software solutions with business strategy.

Im passionate about building and influence teams that innovate and proactive to get over any
barriers, solve problems, and drive competitive advantage.

Natural talent at strategy planning, Professional knowledge in project management and technical
knowledge for IT service support and networking.

WORK EXPERIENCE
09-2006 / 09/2016 (8 year) Information Technology and Satellite Communications Manager, Maersk
Contractors Venezuela

General Responsibilities:
Responsible for IT budget managing and IT Service delivery in Maersk Contractors
Venezuela through effective team leadership as well as hands-on activity. This includes
PCs, File Servers, WAN/LAN, printers and voice and satellite communication systems. In
this capacity, it is expected to ensure that the distributed infrastructure is reliable,
adaptable and meets the business requirements in a cost-efficient manner.

Ensuring customer satisfaction in respect of timely and correct actions to resolve

incidents and problems, and/or installing and implementing new system requirements.

As required, work with external vendors in new system supply.

As a customer facing member of MCIS team, at all times represent MCIS in a

professional, pleasant and effective manner.

Key Processes Involved:

Change Management
Release & Deployment
Incident & Problem Management
Request Fulfillment
Event Management
Access Management

Reference:

Reports to the IT Support & Operations Manager, and his absence to the IT Director,
MD/MSS in CPH also Report a President/General Manager in BU.

2. Specific Areas of Responsibility

Ensure that APMM guidelines and best practice for IT security and data integrity are
followed at all times and without exception
Implement new services as required under the APMM Group IT ProfIT programme,
where applicable to offshore environments
Provide strong leadership to team, including coaching and mentoring, and work on
staff engagement initiatives to enhance motivation and effective delivery
 Ensure a healthy working environment, which fosters openness, innovation and
continuous improvement.
Ensure that all incident tickets allocated by MCServiceDesk are handled in accordance
with their allocated priority for urgency of resolution through to closure and customer
satisfaction
Adhere to SLAs as agreed with the business
Use Global Remedy effectively, updating tickets with relevant information in a timely
manner
Working with Problem Management, effectively troubleshoot and resolve technically
challenging problems
Plan and execute regular maintenance tasks as appropriate
Proactively understand technologies in use in MD, MSS and APMM Group, and keep
updated on new releases, updates and technologies. Use industry best practices and
framework.
Create and maintain technical documentation as necessary, ensure version control is
in place and that documents are filed in an appropriate manner, preferably
electronically and accessible to global IT Support & Operations team members
Be prepared to support other MD site colleagues both remotely, or in extreme
circumstances, through travel to other MD sites.

08-2003 / 08-2006 ( 3 years ) Consultor, Maersk Drilling Venezuela .

07-2002 / 07-2004 ( 3 years ) Technology Consultant and Developer, Unico de Venezuela, SA

MaxiProd Technology Development (Maximum Production), development of a mathematical computer model
to determine the optimal range of production of an oil well with high water cut and thus be able to increase oil
production and reduce the water cut. This implementation has been tested in more than 200 oil wells with very
successful results.

02-1995 / 07-2001 ( 6 years 5 months ) IT Coordinador, Maersk Drilling Venezuela

Monitor the performance of information resources installed in the company, Develop and maintain the IT
business continuity plan. Coordinate the activities assigned to the contractual staff, Out-Sourcing, trainees and
graduate students to ensure proper completion of tasks and performance as well as determining their cost-
effectiveness. Identify automation requirements in the different company departments with the aim of
improving pre-established processes. Ensure compliance with safety standards and corporation guidelines to
guarantee confidentiality of private and sensitive company information. Manage the processes generated by
the implementation of information technologies, to ensure that the optimal results are achieved as expected.

11-1992 / 02-1995 ( 3 years ) Network Administrator, Servicios Petroleros Flint, C.A

Netware administrator, information backup, periodic maintenance conduction and information security
management.

08-1989 / 10-1992 (3 year 2 months) Developer, MARAVEN, S.A.

Member of the development team and participation in the development of the following information system:
Budget calculation system for the operation and production Division (DOP).

ACADEMIC BACKGROUND
Feb.2009 Advanced Management Program (PAG XLV) IESA 2008.(9 months)
October.1990 Associate Degree in Administration: Informatics at Colegio Universitario Dr. Rafael Belloso
Chacn.(3 years)

LANGUAGE SKILLS
Spanish (First language)
English (70% Speaking skills, 85% Writing skills y 85% Writing and comprehension)
Portuguese (80% Speaking, 90% writing)

CERTIFICATIONS
- ITIL Service Management Foundation Certification.
- Cisco Certified Network Associate CCNA.
- Advanced iDirect Operational and Maintenance VSAT Satellite System certified.