QMS Manual ISO 9001:2015

Quality Management System ISO 9001:2015
Valid
Document No. OAEC-QAD-QMS-01 Rev. No. 2 14/11/2016
From:
Document
Title :
Quality Manual
EXECUTIVE MANAGER
Distribution
MANAGEMENT REPRESENTATIVE (MR)
Copy : CORPORATE EPMO & QHSE MANAGER
Prepared by Reviewed by Approved by

Name Vivek CP Mohammad Fawwad Mohamed El Tarabily
Management Representative Corporate
Designation Executive Manager
(MR) EPMO & QHSE Manager
Signature
OAEC-QAD-QMS-01
Quality Manual Rev. 2
Table of Contents
Table of Contents.................................................................................................................................................2
Organization Details ........4
Revision Details ......5
Scope of ISO 9001:2015 Quality Management System.......6
Company Profile.........7
ISO 9001 Compliance Clause by Clause.......10
4.0 Context of the organization. 10
4.1 Understanding the organization and its context .............................................................................................10
4.2 Understanding the needs and expectations of interested parties ..10
4.3 Determining the scope of the quality management system .. 11
4.4 Quality management system and its processes.12
5.0 Leadership 12
5.1 Leadership and commitment.12
5.1.1General..12
5.1.2 Customer focus...13
5.2 Policy ...13
5.2.1 Establishing the quality
policy..13
5.2.2 Communicating the quality policy
13
5.3 Organizational roles, responsibilities and authorities 14
6.0 Planning ...14
6.1 Actions to address risks and opportunities 15
6.2 Quality objectives and planning to achieve them ..15
6.3 Planning of changes...15
7.0 Support .
.16
7.1 Resources ..16
7.1.1 General16
7.1.2 People..16
7.1.3 Infrastructure....16
7.1.4 Environment for the operation of processes.17
7.1.5 Monitoring and measuring resources .....17
7.1.6 Organizational knowledge 17
7.2 Competence..............17
7.3 Awareness...18
7.4 Communication.18
7.5 Documented information ....18
7.5.1 General..18
7.5.2 Creating and updating ...18
7.5.3 Control of documented information .19
8.0 Operation ....19
8.1 Operational planning and control .19
8.2 Requirements for products and services ...20
Controlled Document Page 2 of 30
OAEC-QAD-QMS-01
8.2.1 Customer communication ...20

8.2.2 Determining the requirements for products and services ...20
8.2.3 Review of the requirements for products and services ...20
8.2.4 Changes to requirements for products and services ....21
8.3 Design and development of products and services ..21
8.3.1 General...21
8.3.2 Design and development planning.21
8.3.3 Design and Development inputs...22
8.3.4 Design and development Controls ..22
8.3.5 Design and development outputs...22
8.3.6 Design and Development changes. 23
8.4 Control of externally provided processes, products and services ....23
8.4.1 General..23
8.4.2 Type and extent of control ...23
8.4.3 Information for external providers ..23
8.5 Production and service provision .....23
8.5.1 Control of production and service provision ..23
8.5.2 Identification and traceability .24
8.5.3 Property belonging to customers or external providers ...24
8.5.4 Preservation ...24
8.5.5 Post-delivery activities ...24
8.5.6 Control of changes ....25
8.6 Release of products and services ..25
8.7 Control of nonconforming outputs ..25
9.0 Performance evaluation .25
9.1 Monitoring, measurement, analysis and evaluation ....25
9.1.1 General....25
9.1.2 Customer satisfaction ....26
9.1.3 Analysis and evaluation..26
9.2 Internal audit .27
9.3 Management review....27
9.3.1 General...27
9.3.2 Management review inputs.
.27
9.3.3 Management review outputs27
10.0 Improvement...28
10.1 General ....28
10.2 Nonconformity and corrective action 28
10.3 Continual improvement ...29
Annexure 1: Interaction of Processes.30

Annexure 2: Organization Chart..31

OAEC-QAD-QMS-01
Organization Details
Commercial Registration: 2051058076
Osama Al-Afaliq Engineering Consulting

(SBU of Al-Kifah Holding Company)
13th Floor, Al-Kifah Tower,
Address:
King Fahd Road,
Dammam,
Saudi Arabia.
Telephone Number: +966-13-8596442 (3)
Tele fax Number: +966-13-8496441
Executive Manager: Mohamed El Tarabily
Management Representative: Vivek Chathu Parambath
Email Address: oaec-bd@oaec.com.sa
Web Address: http://www.oaec.com.sa/

OAEC-QAD-QMS-01
Revision Details
Page Revision Revision
Description of Change
Number Number Date
All 0 --first issue
23 1 31/07/20 Monitoring and measurement was removed as tools were not used. Clarity
16 on product validated was modified.
9 2 14/11/2016 Objective Updated
11 2 14/11/2016 Exclusion clause 8.5.1.(f) removed Manual Clause 4.3
23 2 14/11/2016 Clause 8.5.1. 3 r d Para updated by adding the exclusion which
was previously excluded.
6& 11 2 14/11/2016 The scope has been modified.

OAEC-QAD-QMS-01
Scope of ISO 9001:2015 Quality Management System

The scope of the quality manual explains the compliance of The Osama Al-Afaliq Engineering Consulting
(OAEC) with the requirements of ISO 9001:2015 quality management system standard. This manual is
prepared for the purpose of defining the companys interpretations of the ISO 9001:2015 international
standard, as well as to demonstrate how the company complies with that standard.
Provision of Architectural & Engineering Design Consultancy and Project Management
At an internal level, this manual provides guidelines and requirements to be ability to consistently provide
products and services that meet customer and applicable statutory and regulatory requirements, and aims
to enhance customer satisfaction through the effective application of the system, including processes for
improvement of the system and the assurance of conformity to customer and applicable statutory and
regulatory requirements.

OAEC-QAD-QMS-01
Company Profi le:
About us:
Osama Al-Afaliq Engineering Consulting (OAEC) was established in 1995 in Saudi Arabia. Over the past two
decades the firm influence on the architecture of the Eastern Province with pioneer projects and landmarked
buildings in Al-Khobar, Dammam and Al-Ahsa. Through a wide range of successful track record in design
work from urban, residential, offices, industrial, retail and infrastructure we provide to our client a high-end
of professional consultancy services.
As a part of Al-Kifah Holding Company, OAEC is providing an integrated design consultancy and project
management services for more than 24 sister companies ( with a unique Integrated Project Delivery (IPD)
approach considering constructability, value engineering, operation and maintenance aspects during the
initial design stages via the synergy methodology with Al-Kifah Holding companies.
Our core team is high talented professional architects, interior designers and engineers who are working
under one roof to provide creativity, real time coordination and efficiency using Building Information
Modeling (BIM) software. OAEC is implementing international best practice work procedure, quality
management system (QMS) ISO 9001:2015.

OAEC-QAD-QMS-01
Company Vision:
To be one of the leading Architectural and Engineering Consultancy firms in the Kingdom and Middle East in
integrated creative designs solutions that raised the value of projects to our clients through project lifecycle.
Company Mission
OAEC has a new trend of buildings design simulation virtual reality for both the client and the
builder. This media will clearly show the client and the builder exactly what the design will look like
and the method of construction
Providing a comprehensive design services beyond drawings only considering aspects like
construction cost estimation, VE, constructability, clash free design and FM Provide high quality
professional Architectural and Engineering consulting services to our clients during both design and
construction stages considering best practices, standards and value management.
SWOT ANALYSIS: Company has carried out this analysis and identified the Threats (Risks), Opportunities.

OAEC-QAD-QMS-01
Top 5 strategic initiatives of Al Kifah Holding
Proper Utilization of Working Capital (Improve Account Receivable, Account payable, Inventory)
Optimize Human Resource Cost
Effective Implementation & Utilization of Group ERP (SAP)
Development & Implementation of Competitive Strategies and Operational Excellence
Implementation of Corporate Governance (Proper Policies, Procedures and Documents for all the
key processes in all the functions)
Long Term Objectives:
Expand our market to Central & Western Province in 2017.
Pre-qualify the office in Ministries and Main Authorities for expected future projects of Saudi Vision
2030.
To be shortlisted from main authorities & prestigious clients for residential, mixed use & industrial
projects in 2018.
Lead the market by total integrated solution services (design, supervision & project management) in
2019
To be global firm in top 100 firms (projects, publication, press release, media, international
competitions & awards) 2030.

OAEC-QAD-QMS-01
ISO 9001 Compliance Clause by Clause

Clause 4.0 Context of the organizati on
Clause 4.1 Understanding the organizati on and its context
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) has
Determined external and internal issues that are relevant to its purpose and its strategic direction
and that affect its ability to achieve the intended result(s) of its quality management system.
Monitored and review information about these external and internal issues.
Include positive and negative factors or conditions for consideration.
Understanding the external context can be facilitated by considering issues arising from legal,
technological, competitive, market, cultural, social and economic environments, whether
international, national, regional or local.
Understanding the internal context can be facilitated by considering issues related to values, culture,
knowledge and performance of the organization.
Clause 4.2 Understanding the needs and expectati ons of interested parti es
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) understands the needs and expectation of
interested parties like as customers, stakeholder, employees and supplies. Utilize our potential effect of the
organizations ability to consistently provide products and services that meet customer and applicable
statutory and regulatory requirements, QAEC determines:
Interested parties that are relevant to the quality management system;
Requirements of these interested parties that are relevant to the quality management system.
Monitor and review information about these interested parties and their relevant requirements.
Our interested parties are customers, Owners, Regulatory Bodies, Sister Companies, Employees, external
provider and community. The interests of the interested parties are fulfill needs and expectation, Profit ,
Services charges , Synergy, Benefits , Mutual benefits and continuous business and community interested
social responsibilities
Document No: Document Name:
QAEC-PR-QAD-08 Procedure for the Context of the organization

OAEC-QAD-QMS-01
Clause 4.3 Determining the scope of the quality management system
Scope Statement
Provision of Architectural & Engineering Design Consultancy and Project Management.
Facilities within the Scope

The quality system applies to all processes, activities, and employees of the following location within the
company:
Head Office of THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC)

(SBU of Al-Kifah Holding Company)
13th Floor, Al-Kifah Tower,
King Fahd Road,
Dammam,
Saudi Arabia.
The following clauses of ISO 9001 -2015 were determined to be not applicable for THE
OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC)
Exclusions
7.1.5 Monitoring and measuring resources

The Osama Al-Afaliq Engineering Consulting (OAEC) business operations do not utilize any tool or machine
need to monitoring and measuring. Therefore, the scope of company business operations does not cover
Monitoring and measuring resources. Hence this clause is not applicable.

OAEC-QAD-QMS-01 Quality Manual

OAEC-QAD-QMS-01
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) has adopted a process approach for its
management system. By identifying the top-level processes within the company, and then managing each of
these discretely, this reduces the potential for nonconforming Products or Services discovered during final
processes or after delivery. Instead, nonconformities and risks are identified in real time, by actions taken
within each of the top-level processes,
determine the inputs required and the outputs expected from these processes;
determine the sequence and interaction of these processes;
determine and apply the criteria and methods (including monitoring, measurements and related
performance indicators) needed to ensure the effective operation and control of these processes;
determine the resources needed for these processes and ensure their availability;
assign the responsibilities and authorities for these processes;
address the risks and opportunities as determined in accordance with the requirements.
Evaluate these processes and implement any changes needed to ensure that these processes achieve
their intended results.
Maintain documented information to support the operation of its processes.
Retain documented information to have confidence that the processes are being carried out as
planned.
Core and support are top level processes , each process has been supported by other activities .Each process
has at least one objective and its monitor by key performance indicator , which may measure to determine the
process ability to meet the quality objective.
Any process performed by a third party is considered an outsources process and is controlled as well as
internal process. If any process does not meet the objective is encountered with a process. The corrective and
preventive action process is taken to resolve the problem.
Appendix 01 Processes Interaction
Clause 5.0 Leadership

Clause 5.1 Leadership and commitment
Clause 5.1.1 General
Top Management of THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) provides evidence of its
leadership and commitment to the development and implementation of the management system and
continually improving its effectiveness by;
taking accountability of the effectiveness of the management system;
ensuring that the Quality Policy and quality objectives are established for the management system
and are compatible with the strategic direction and the context of the organization;
ensuring that the quality policy is communicated, understood and applied within the organization;
ensuring the integration of the management system requirements into the organizations other
business processes, as deemed appropriate (see note);
promoting awareness of the process approach;
ensuring that the resources needed for the management system are available;
communicating the importance of effective quality management and of conforming to the
management system requirements;
ensuring that the management system achieves its intended results;
engaging, directing and supporting persons to contribute to the effectiveness of the management
system;
promoting continual improvement;
Supporting other relevant management roles to demonstrate their leadership as it applies to their
areas of responsibility.
OAEC-QAD-QMS-01
Note: business processes such as accounting, employee benefits management and legal activities are out
of scope of the QMS.

OAEC-QAD-QP-01 Quality Policy
OAEC-QAD -QO-01 Quality Objectives
OAEC-PR-QAD -06 Procedure for Management Review
Clause 5.1.2 Customer Focus

Top Management of THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) adopts a customer-first
approach which ensures that customer needs and expectations are determined, converted into
requirements and are met with the aim of enhancing customer satisfaction.
This is accomplished by assuring:
customer and applicable statutory and regulatory requirements are determined, understood and
consistently met;
the risks and opportunities that can affect conformity of products and services and the ability to
enhance customer satisfaction are determined and addressed;
The focus on enhancing customer satisfaction is maintained.

OAEC-PR-BDD-01 Procedure for Business Development
Clause 5.2 Policy

Clause 5.2.1 establishing the quality policy
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) has established and communicated the Quality
Policy to all personnel within the company. Every employee is responsible to the basic principles defined in
the quality policy. The Quality Policy will be reviewed for its continuing suitability during management
reviews.
OAEC-QAD-QP-01 Quality Policy
Clause 5.2.2 communicati ng the quality policy

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) Quality Policy is released as a standalone
document as well, and is communicated and implemented throughout the organization.
a) be available and be maintained as documented information;
b) be communicated, understood and applied within the organization;
c) Be available to relevant interested parties, as appropriate.
O OAEC-QAD-QP-01 Quality Policy
Clause 5.3 Organizati onal roles, responsibiliti es and authoriti es

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) Top Management has assigned responsibilities
and authorities for all relevant roles in the company. The responsibilities and authorities of staff members,
who have a role to play in the quality management system, its performance and the verification of work
OAEC-QAD-QMS-01
affecting business operation and the effectiveness of quality management system are defined, documented
and communicated to all through job descriptions and competence matrix, instructions and procedures.
OAEC-OG-01 Organization Chart
Holding Office Job Description
Holding Office Competence matrix
Holding Office Authority Matrix
Clause 6.0 Planning

Overall Quality Planning
The Quality arrangements of the existing quality system that describes the activities as required under the
International Standard ISO 9001:2015 the documentation structure of the quality system is provided in four
(4) levels:
Level 1 - Quality Manual / Quality Policy / Quality Objectives / Organizational Chart
Level 2 - Procedures
Level 3 - Standards / Handbooks/ Guidelines
Level 4 - Templates / Records/Formats Documentati on Structure
Level
Level 1:
1:
Quality
Quality Manual
Manual // Quality
Quality Policy
Policy // Quality
Quality Objectives
Objectives
// Organizational
Organizational Chart
Chart
Level
Level 2:
2:
Quality
Quality Procedures
Procedures
Level 3:
Standards / Handbooks / Guidelines
Level
Level 4:4:
Templates
Templates // Records
Records
In planning or revising the quality management system, management defines processes for its operations in
order to fulfill their stated quality objectives effectively and efficiently.
The result is to establish, document, implement, and maintain a quality management system that complies
with the requirements of ISO 9001:2015.
When changes to quality management system are introduced, management ensures through the
management review and document control processes that such changes do not affect the integrity and
operation of the quality management system.
OAEC-FR-QAD-01 Master List of Documents
Clause 6.1 Acti ons to address risks and opportuniti es (6.1.1 & 6.1.2)
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) considers risks and opportunities when taking
actions within the management system, as well as when implementing or improving the management
system; likewise, these are considered relative to products and services. Risks and opportunities are
managed in accordance with the document corrective and preventive action as well as continuous
OAEC-QAD-QMS-01
monitoring.
Note: THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) adopt the approach towards risk and opportunity as uncertainty
as neutral, but defines risk as a negative effect of uncertainty, and opportunity as a positive effect of uncertainty. THE OSAMA
AL-AFALIQ ENGINEERING CONSULTING (OAEC) has elected to manage risks and opportunities separately, except where they may
overlap. Formal risk management may not be utilized in all instances; instead, the level of risk assessment, analysis, treatment and
recordkeeping will be performed to the level deemed appropriate for each circumstance or application.
OAEC-PR-QAD-08 Procedure for Context of the organization
OAEC-PR-QAD-04 Procedure for corrective Action and Preventive Action
Clause 6.2 Quality objecti ves and planning to achieve them (6.2.1 & 6.2.2)
Top management of THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) defines the quality
objectives, including those needed to meet the requirements for product / services are established at
relevant levels and functions within the company. The Management ensures that quality objectives are
measurable and consistent with the quality policy.
Quality Objectives are established at the start of year and regularly discussed in management reviews.
Relevant personnel are consulted for setting quality objectives by considering various factors:
Strategic Plan
Managements long term vision about the company
Directions given in the quality policy
Companys performance and customer satisfaction,
Additions or changes in legal and statutory requirements,
Monitor the customer complaints, etc.
OAEC-QO-01 Quality Objectives and Achievement Plan
Clause 6.3 Planning of changes

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) determines the need for changes to the
management system or its processes, these changes planned, implemented, and then verified for
effectiveness. The scope of change determined as;
a) the purpose of the changes and their potential consequences;
b) the integrity of the quality management system;
c) the availability of resources;
d) The allocation or reallocation of responsibilities and authorities.
OAEC-PR-QAD-01 Procedures for Document Control

OAEC-QAD-QMS-01
Clause 7.0 Support

Clause 7.1 Resources
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) determines and provides the resources
needed:
to implement and maintain the management system and continually improve its effectiveness
to enhance customer satisfaction by meeting customer requirements
Resource allocation is done with consideration of the capability and constraints on existing internal
resources, as well as needs related to supplier expectations.
Resources and resource allocation are assessed during management reviews.
Clause 7.1.2 People

Senior management THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) ensures that it provides
sufficient staffing for the effective operation of the management system, as well its identified processes.
Staff members performing work affecting product quality are competent on the basis of appropriate
education, training, skills and experience. The documented Procedure for Competence Analysis and Training
procedure defines these activities in detail.
Training and subsequent communication ensure that staff are aware of:
the quality policy;
relevant quality objectives;
their contribution to the effectiveness of the management system, including the benefits of
improved performance;
The implications of non-conforming with the management system requirements.
Note: the management system does not include other aspects of Human Resources, such as payroll,
benefits, insurance, labor relations or disciplinary actions.

OAEC-PR-HRD-01 Procedure for Competence Analysis and Training procedure
Clause 7.1.3 Infrastructure
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) management identifies specific infrastructure,
facilities, environment and equipment needed to support to its product /service and operations
The company provides resources to the personnel and facilities and process equipment (both hardware and
software), and supporting services (such as transport, communication or information systems).
The Company provides and maintains the necessary infrastructure, and for analyzing the associated risks
regarding peoples security, safety, and hygiene. Infrastructure includes but is not limited to buildings,
working spaces: conference rooms, online components and related services, such as health facilities,
physical security, transport, others.
Organization has process for break down maintenance and preventive maintenance. Breakdown
maintenance and preventive maintenance is taken care by out sources Kifah Real Estate Co as they are
responsible for facilities management of head office.
Clause 7.1.4 Environment for the operati on of process

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) provides a clean, safe and well maintained

OAEC-QAD-QMS-01
working environment to achieve conformity to product requirements. Specific environmental requirements

for products are determined during quality planning and are documented in subordinate procedures, work
instructions, or job documentation. Where special work environments have been implemented.
Note: Social, psychological and safety aspects of the work environment are managed through activities outside of the scope of the
management system. Only work environment aspects which can directly affect process efficiency or product and service quality are
managed through the management system.
Clause 7.1.5 Monitoring and measuring resources

At THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) business does not utilize any tool or machine
need to monitoring and measuring. Therefore, the scope of company business operations does not cover
monitoring and measurement of equipment. Hence this clause is not applicable.
Clause 7.1.6 Organizati on Knowledge

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) also portray the Organization knowledge
through employees orientation, notification about new business decision, order by top management,
procedures, policy and organization chart for the necessary operation to achieve conformity of products and
services. There are some other may include knowledge and information obtained from:
internal sources, such as lessons learned, feedback from subject matter experts, and/or intellectual
property;
External sources such as standards, academia, conferences, and/or information gathered from
customers or suppliers.
This knowledge shall be maintained, and made available to the extent necessary. When addressing changing
needs and trends, THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) shall consider its current
knowledge and determine how to acquire or access the necessary additional knowledge.
Clause 7.2 Competence

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC)
Has determined the necessary competence for personnel performing work and affecting the quality,
Provide training or take other actions to satisfy these needs,
Regularly evaluate the effectiveness of the actions taken,
Ensures that personnel are aware of the relevance and importance of the activities and how they
contribute to the achievement of quality objectives, and
Maintains appropriate records of education, training, skills and experience.
The company management ensures that the requirements of each position are defined and met by the
personnel who are assigned to these positions.
Training requirements are addressed by the management, during the management review meeting, and
appropriate decisions are taken accordingly.

Clause 7.3 Awareness

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) top management ensures that appropriate
communication processes are established within the company to aware the company structure and that

OAEC-QAD-QMS-01
communication takes place regarding the effectiveness of quality management system. These include:
Availability of quality management system documentation
Internal reporting mechanism
Weekly meeting
Management reviews
Informal meetings
Internal memos etc.
OAEC-PR-QAD-06 Procedure for Management Review
Clause 7.4 Communicati on

Management Representative of THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) ensures
internal communication takes place regarding the effectiveness of the management system. Internal
communication methods include
use of corrective and preventive action processes to report nonconformities or suggestions for
improvement
use of the results of analysis of data
use of the results of the internal audit process
regular company meetings with all employees
internal emails
memos to employees
We follow open door policy which allows any employee to access the top management for
discussions on improving the quality system.
OAEC-OG-01 Organization Chart
Clause 7.5 Documented informati on

Clause 7.5.1 General & Clause 7.5.2 Creating and Updating
The management system documentation includes both documents and records. THE OSAMA AL-AFALIQ
ENGINEERING CONSULTING (OAEC) defines the quality manual. Quality Objective and Quality Policy for
quality system framework and management principle with compliance of specific processes by the reference
to the requirement of ISO 9001-2015.
Note: the term used in ISO 9001:2015 standards as documented information; THE OSAMA AL-AFALIQ
ENGINEERING CONSULTING (OAEC) refers it as document and record. In this context the terms are
defined by THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) as:
Document written information used to describe how an activity is done.
Record captured evidence of an activity having been done.
Documents and records undergo different controls as defined herein.
The extent of the management system documentation has been developed based on the following:
The size of THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC)
Complexity and interaction of the processes
Risks and opportunities
Competence of personnel
OAEC-QAD-QMS-01
OAEC-QM-01 Quality Manual

OAEC-QP-01 Quality Policy
OAEC-QO-01 Quality Objectives
Clause 7.5.3 Control of documented informati on

Documents required by the quality management system are controlled in the company. A documented
procedure has been established
it is available and suitable for use, where and when it is needed;
It is adequately protected (e.g. from loss of confidentiality, improper use, or loss of integrity).
distribution, access, retrieval and use;
storage and preservation, including preservation of legibility;
control of changes (e.g. version control);
Retention and disposition.
NOTE: Access can imply a decision regarding the permission to view the documented information only,
or the permission and authority to view and change the documented information.
Document No: Document No:
OAEC-PR-QAD-02 Procedure for Control of Records
Clause 8.0 Operati on

Clause 8.1 Operati onal planning and control
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) plans and develops the processes needed for
product realization. Planning of product realization is consistent with the requirements of the other
processes of the management system. Such planning considers the information related to the context of the
organization, current resources and capabilities, as well as product and service requirements.
determining the requirements for the products and services;
establishing criteria for:
o the processes;
o the acceptance of products and services;
determining the resources needed to achieve conformity to the product and service requirements;
implementing control of the processes in accordance with the criteria;
determining, maintaining and retaining documented information to the extent necessary:
o to have confidence that the processes have been carried out as planned;
o To demonstrate the conformity of products and services to their requirements.
The output of this planning shall be suitable for the organizations operations.
The organization shall control planned changes and review the consequences of unintended changes, taking
action to mitigate any adverse effects, as necessary.
OAEC-PR-DDD-01 Procedure for Design And Development
OAEC-PR-PRJ-01 Procedure for Construction Supervision
Clause 8.2 Requirement for products and Services

Clause 8.2.1 Customer Communicati on

OAEC-QAD-QMS-01
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) has implemented effective communication with
customers in relation to:
providing information relating to products and services;
handling enquiries, contracts or orders, including changes;
obtaining customer feedback relating to products and services, including customer complaints;
handling or controlling customer property;
Establishing specific requirements for contingency actions, when relevant.
During the intake of new business THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) captures:
requirements specified by the customer, including the requirements for delivery and post-delivery
activities;
requirements not stated by the customer but necessary for specified or intended use, where known
statutory and regulatory requirements related to the product;
any additional requirements determined by THE OSAMA AL-AFALIQ ENGINEERING CONSULTING
(OAEC)
These activities are defined in greater detail in the procedure
Clause 8.2.3 Review of the requirements for products and services (8.2.3.1 & 8.2.3.2)
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) is committed to fulfill all the applicable
requirements of customer, regulatory and legal bodies, or any other interested parties including group
management.
The Company must comply with the legal, regulatory requirements related to company product/service
operations.
The company ensures that all applicable requirements are appropriately defined and understood and
communicated to all relevant personnel in the company, suppliers /contractors and the customers.
The company also includes the requirements established by the company to provide the product / services
to the customers.
The company should review the requirements related to its product/service operations to ensure that:
Requirements are defined,
Requirements differing from those previously expressed are resolved, and
It has the ability to meet the defined criteria.
When the company product/service requirements are changed, company ensures the relevant documents
are amended and that relevant personnel are made aware about the changes to the documents and all
these records should be kept and retained for the specified period. Provide services focusing on applicable
requirements and strive to achieve maximum customer satisfaction.

Clause 8.2.4 Changes to requirements for products and services

Once requirements are captured, THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) reviews the

OAEC-QAD-QMS-01
requirements prior to its commitment to supply the Product or Service Sing. This review ensures that:
Product/Service requirements are defined,
contract or order requirements differing from those previously expressed are resolved,
the organization has the ability to meet the defined requirements, and/or the claims for the
products and services it offers, and
Risks have been identified and considered.
Clause 8.3 Design and development of products and services

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) business operations cover the design and
development of products and services .The organization has established, implemented and maintaining a
design and development process that is appropriate to ensure the subsequent provision of products and
services.
Clause 8.3.2 Design and development planning

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) has determined the stages and control for
design and development .The Organization has considered :
The nature, duration and complexity of design and development activities
The required process stages, including applicable design and development reviews
The required design and development verification and validation activities
The responsibilities and authorities involved in design and development process
Internal and external resource needs for the design and development of products and services
The need to control interfaces between persons involved in the design and development process
The need for involvement of customers and users in the design and development process
The requirements for subsequent provision of products and services
The level of control expected for the design and development process by customers and other
relevant interested parties
The documented information needed to demonstrate the design and development requirements have
been met.
OAEC-PR-DDD-01 Procedure for Design and development
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) captures the requirements essential for the
specific types of products and services to be designed and developed:
Functional and performance requirement s
Information derived from previous similar design and development activities
Statutory and regulatory requirements
Standard code of practice that the organization has committed to implement
Potential consequences of failure due to the nature of the products and services
Inputs are to be adequate for design and development purposes. These are complete and unambiguous
Conflicting design and development inputs shall be resolved .The Organization maintains the documented
information on design and development inputs
OAEC-PR-DDD-01 Procedure for Design and Development
OAEC-QAD-QMS-01
Clause 8.3.4 Design and development Controls

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) has applied controls to the design and
development process to ensure that ::
The results to be achieved are defined
Reviews are conducted to evaluate the ability of the results of design and development output meet
the input requirements
Verification activities are conducted to ensure that the resulting products and services meet the input
requirements
Validation activities are conducted to ensure that the resulting product s and services meet the
requirements for specified application or intended use ;
Any necessary actions are taken on problems determined during the reviews , or verification and
validation activities
Documented information of these activities is retained
Organization knows that the Design and development reviews ,verification and validation have distinct
purposes .They can be conducted separately or in any combination , as is suitable for the products and
services of the organization activities

Clause 8.3.5 Design and development outputs
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) has ensured the design and development
outputs :
Meet the input requirements
Are adequate for subsequent processes for the provision of products and services
Include or reference monitoring and measuring requirements ,as appropriate ,acceptance criteria ;
Specify the characteristics of the product and service that are essential for their intended purpose and
their safe and proper provision
The Organization maintains the documented information on design and development outputs
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) identifies, reviews and control changes made
during , or subsequent to ,the design and development of products and services, to the extent necessary to
ensure that there is no adverse impact on conformity to requirements:
The organization maintain the documented information on
Design and development changes
The results of reviews
The authorization of changes
Actions taken to prevent adverse impacts


OAEC-QAD-QMS-01
Clause 8.4 Control of externally provided processes , products and services

Clause 8.4.1 Generals (8.4.2 & 8.4.3)
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) ensures that purchased Product or Service
conform to specified purchase requirements. The type and extent of control applied to the supplier and the
purchased product is dependent on the effect on subsequent product realization or the final product.
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) evaluates and selects suppliers based on their
ability to supply product and service in accordance with the organization's requirements. Criteria for
selection, evaluation and re-evaluation are established.
Purchases are made via the release of formal purchase orders and/or contracts which clearly describe what
is being purchased. Received Products or Services are then verified against requirements to ensure
satisfaction of requirements. Suppliers who do not providing conforming Products or Services may be
requested to conduct formal corrective action.
Clause 8.5 Producti on and service provision

Clause 8.5.1 Control of production and service provision
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) business operations are of business
development, design and development & construction supervision. Organization has developed procedures
and guideline for these services. All staff roles and responsibilities are defined. All process work under
predefined controlled conditions.
The reports are generated to measure the performance of business operations of design engineering and
project management for the effectiveness of services. These reports and internal business survey analysis is
discussed with top management during the regular meetings.
At this time, THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) Validation of processes for
production and service output is verified by subsequent monitoring or measurement and, as a consequence,
deficiencies can be corrected as per the customer requirements.

OAEC-PR-PRJ-01 Procedure for Construction Supervision
Clause 8.5.2 Identi fi cati on and traceability

All products are identified and traced by appropriate means at relevant levels and functions. Anything which
is kept in individual departments are suitably identified and segregated by respective department head /
staff.
All head of departments / staff ensure that traceability is one of the key requirements of the company; all
items carry a unique identification code for the traceability in all departments in the head office.
Clause 8.5.3 Property belonging to customer or external providers

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) exercises care with customer or supplier
OAEC-QAD-QMS-01
property while it is under the organizations control or being used by the organization. Upon receipt, such
property is identified, verified, protected and safeguarded. If any such property is lost, damaged or
otherwise found to be unsuitable for use, this is reported to the customer or supplier and records
maintained.
For customer intellectual property, including customer furnished data used for design, production and / or
inspection, this is identified by customer and maintained and preserved to prevent accidental loss, damage
or inappropriate use.
Clause 8.5.4 Preservati on

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) ensures that:
All items are handled using appropriate methods to prevent any damage. Adequate product is taken to
ensure that the identification as key throughout storage, handling till dispatch or use.
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) store all the documents, drawing etc. in the
internal server and/or sky drive.
Clause 8.5.5 Post- delivery acti viti es

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) meet requirements for post-delivery activities
associated with the products and services.
In determining the extent of post-delivery activities that are required, the organization shall consider as,
statutory and regulatory requirements;
the potential undesired consequences associated with its products and services;
the nature, use and intended lifetime of its products and services;
customer requirements;
Customer feedback.
NOTE Post-delivery activities can include actions under warranty provisions, contractual obligations such as
Project recall services
OAEC-PR-BDD-01 Procedures for Business Development
Clause 8.5.6 Control of changes

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) reviews and controls both planned and
unplanned changes to processes to the extent necessary to ensure continuing conformity with all
requirements.
Process change is managed as per direction of the Top Management.
Clause 8.6 Releas e of products and services

Acceptance criteria for Products or Services are defined in appropriate subordinate documentation. Reviews,
inspections and tests are conducted at appropriate stages to verify that the product and service
requirements have been met. This is done before Products or Services are released or services are delivered.
Clause 8.7 Control of nonconforming outputs

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) ensures that Products or Services or other
process outputs that do not conform to their requirements are identified and controlled to prevent their

OAEC-QAD-QMS-01
unintended use or delivery.

OAEC-PR-QAD-05 Procedure for non-conformance
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) applies suitable methods like quality system
auditing, management reviews, data analysis, corrective and preventive action system, Customer feedback
and complaints, legal requirement implementation and monitoring etc., for monitoring and measurement of
the quality management system processes.
These methods demonstrate the ability of the processes to achieve planned results. When planned results
are not achieved, correction and corrective actions are taken, as appropriate, to ensure conformity of the
service or product requirements.
OAEC-PR-QAD-03 Procedure for Internal Audit
OAEC-PR-QAD-04 Procedure for Corrective and Preventive Action

OAEC-QAD-QMS-01
Clause 10.0 Improvement

Clause 10.1 General
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) uses the management system to improve its
processes, products and services. Such improvements aim to address the needs and expectations of
customers as well as other interested parties, to the extent possible.
Improvement shall be driven by an analysis of data related to:
The results of analysis shall be used to evaluate:
conformity of products and services;
the degree of customer satisfaction;
the performance and effectiveness of the management system;
the effectiveness of planning;
the effectiveness of actions taken to address risks and opportunities;
the performance of external providers;
other improvements to the management system
Clause 10.2 Nonconformity and correcti ve acti on (10.2.1 &10.2.2)

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) takes corrective action to eliminate the cause of
nonconformity in order to prevent recurrence. Likewise, the company takes preventive action to eliminate
the causes of potential nonconformities in order to prevent their occurrence.
When a nonconformity occurs, including any arising from complaints, the organization shall:
react to the nonconformity and, as applicable:
o take action to control and correct it;
o deal with the consequences;
evaluate the need for action to eliminate the cause(s) of the nonconformity, in order that it does not
recur or occur elsewhere, by:
o reviewing and analyzing the nonconformity;
o determining the causes of the nonconformity;
o determining if similar nonconformities exist, or could potentially occur;
implement any action needed;
review the effectiveness of any corrective action taken;
update risks and opportunities determined during planning, if necessary;
Make changes to the quality management system, if necessary.
Corrective actions shall be appropriate to the effects of the nonconformities encountered.
The organization shall retain documented information as evidence of:
the nature of the nonconformities and any subsequent actions taken;
The results of any corrective action.
OAEC-PR-QAD-04 Procedure for Corrective and Preventive Action

OAEC-QAD-QMS-01
Clause 10.3 Conti nual Improvement

THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) has established a system for evaluation of its
quality management system and its continual improvement. The opportunities for improvement are
identified through various mechanisms such as:
Internal audits
External audits
Customer survey and satisfaction
Supplier Performance Analysis
Analysis of data
Management reviews
After identifying opportunities, we utilize appropriate mechanism for corrections, corrective actions, and
preventive actions to ensure continuing compliance of our quality management system with the
requirements as well as continual improvement in our quality management system performance.

OAEC-PR-QAD-03 Procedure for Internal Audits
OAEC-PR-QAD-04
Controlled Document Procedure for Corrective and Preventive Actions Page 27 of 30
QAEC-PR-QAD-06 Procedure for Management Review
OAEC-QAD-QMS-01

OAEC-QAD-QMS-01
Annexure 1: Interacti on of Processes:

OAEC-QAD-QMS-01
Annexure 2 Organizational Chart

QMS Manual ISO 9001:2015

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QMS Manual ISO 9001:2015

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Quality Management System ISO 9001:2015

Prepared by Reviewed by Approved by

8.2.1 Customer communication ...20

Annexure 1: Interaction of Processes.30

Controlled Document Page 3 of 30

Commercial Registration: 2051058076

Osama Al-Afaliq Engineering Consulting

Telephone Number: +966-13-8596442 (3)

Tele fax Number: +966-13-8496441

Executive Manager: Mohamed El Tarabily

Management Representative: Vivek Chathu Parambath

Email Address: oaec-bd@oaec.com.sa

Web Address: http://www.oaec.com.sa/

Controlled Document Page 4 of 30

Controlled Document Page 5 of 30

Scope of ISO 9001:2015 Quality Management System

Provision of Architectural & Engineering Design Consultancy and Project Management

Controlled Document Page 6 of 30

Company Profi le:

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Controlled Document Page 8 of 30

Top 5 strategic initiatives of Al Kifah Holding

Optimize Human Resource Cost

Effective Implementation & Utilization of Group ERP (SAP)

Development & Implementation of Competitive Strategies and Operational Excellence

Long Term Objectives:

Expand our market to Central & Western Province in 2017.

competitions & awards) 2030.

Controlled Document Page 9 of 30

ISO 9001 Compliance Clause by Clause

Controlled Document Page 10 of 30

Clause 4.3 Determining the scope of the quality management system

Provision of Architectural & Engineering Design Consultancy and Project Management.

Facilities within the Scope

Head Office of THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC)

7.1.5 Monitoring and measuring resources

Document No: Document Name:

Controlled Document Page 11 of 30

Clause 5.0 Leadership

Document No: Document Name:

Clause 5.1.2 Customer Focus

Document No: Document Name:

Clause 5.2 Policy

Clause 5.2.2 communicati ng the quality policy

Clause 5.3 Organizati onal roles, responsibiliti es and authoriti es

Clause 6.0 Planning

Clause 6.3 Planning of changes

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Clause 7.0 Support

Clause 7.1.2 People

Document No: Document Name:

Clause 7.1.4 Environment for the operati on of process

Controlled Document Page 16 of 30

working environment to achieve conformity to product requirements. Specific environmental requirements

Clause 7.1.5 Monitoring and measuring resources

Clause 7.1.6 Organizati on Knowledge

Clause 7.2 Competence

Document No: Document Name:

Clause 7.3 Awareness

Controlled Document Page 17 of 30

Clause 7.4 Communicati on

Clause 7.5 Documented informati on

OAEC-QM-01 Quality Manual

Clause 7.5.3 Control of documented informati on