Parental Insurance Policy FAQs

1. How do I get my E-card?

The E-card will be mailed to you separately by Mediassist. In case you have not received it,
please contact: wipro.parentalinsurance@mediassistindia.com for issuing the e-card again.

2. How do I apply for claims?

All communications with respect to claims is to be addressed to:

MediAssist India TPA Private Limited

No. 45/A, Green Arch1, B Block
1st Main, 3rd Phase, J P Nagar
Bangalore 560 078
For details, you can also visit: https://www.mediassistindia.com/ClaimsGuide.html

3. How do I avail the cashless benefit?

For cashless benefits, please follow the below contacts and links:

Toll Free Number: 1-800-419-1164

Toll Free Fax Number: 1800 102 5254 [Bangalore (H O)]
Member can visit any of the MEDIASSIST Network Hospitals with MediAssist Health Card
or the certificate of Insurance to avail cashless facility.
The List of Network Hospital is available at the following locations:
o http://www.mediassistindia.com
Please use the following link for information on cashless process:
o https://www.mediassistindia.com/CashlessProcess.html

4. How do I claim for reimbursements?

Just follow the below steps for reimbursement:
Download the claim form from the link
https://www.mediassistindia.com/InformationDesk.html
Attach all original documents along with duly filled claim form and send to the below
mentioned address:
Mediclaim Helpdesk
MediAssist India TPA Private Limited
Wipro Technologies EC1, Tower 4, B. wing, 3rd Floor
Electronic City, Bangalore-560100

5. How do I submit claims?

For making a claim to Wividus, please enclose the following documents:
 Personal accident claim form
Medical certificate
FIR copy (in case of road accident)
Other documents (Doctors prescription, reports, hospital discharge summary, etc.)
Period of TTD to be specified by the doctor
Fitness certificate for resuming office
Letter from BU with leave period, monthly salary and grade

The above documents must be sent to Wividus HR at:

EC-1, Tower 4, 3rd Floor, A wing, Keonics Electronic City, Hosur Main Road, Bangalore -
560100

6. How do I escalate, in case I face any issues?

Please follow the below escalation matrix:

For Parental Claims and Related Queries

Level Name Email Contact # Timings
1st POC for all wipro.parentalinsurance@mediassistindia.com 1800 419 1164 24 X 7
enquiries
1st level of Escalation.mediclaim@wipro.com +91 Wipro Working
escalation 7022969803 Days and
Working Hours
Escalation 1 Shaju escalation.parentalclaims@wipro.com +91 Wipro Working
9379260825 Days and
Working Hours
Escalation 2 Padma T padmat@mediassistindia.com +91 Emergencies
9739519191 only
For Parental Enrollment and Related Queries
Help Desk parentalinsurance.helpdesk@wipro.com +91 Wipro Working
8050281601 Days and
Working Hours
Escalation 1 Akhila akhila@uiic.co.in +91 10.30 AM to
Shridhar 8022291329 5.30 PM
Escalation 2 Manoharan cmmanogaran@uiic.co.in +91 10.30 AM to
CM 8022291329 5.30 PM

7. How do I raise a complaint?

In case, you are aggrieved in any way, please contact the Company for further assistance at:
1-800-425-33333 (Toll free), 10:00 AM to 5:30 PM, Monday to Friday
Or you can also lodge a complaint online at:
Uiic.co.in > customer care > Online complaint