JOB SATISFACTION SURVEY

You are asked to express your feelings of satisfaction in regards to your employment. Presented
below are 20 statements concerning characteristics or attributes of your job and employment. For
each statement you should provide two ratings: -

a. How much of the characteristic there is now associated with your job.
b. How much of the characteristic there should be associated with your job.

Circle the number on the scale that represents the amount of the characteristic being rated, i.e. low
numbers represent minimum amounts and high numbers represent maximum amounts. If you think
there is very little of the characteristic associated with your job and employment you would circle 1,
if you think that there is a lot then circle 5.

1. The extent to which my job is challenging.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

2. The feeling of personal accomplishment I get from working for the company.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

3. The feeling of job security I have.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

4. The opportunity I have to work closely with others and develop close relationships.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

5. The extent to which I am recognised for achievement in performing my job.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

6. The extent to which my job provides me with a sense of responsibility.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

7. The opportunity my job provides me for being involved in making decisions.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

8. The extent to which my job provides appropriate working conditions.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

9. The opportunity for autonomy (i.e. independent thought and action) in my job.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

10. The feeling I have of being “in the know” about the company and its goals (i.e. having
access to information).
 a. How much is there now? 1 2 3 4 5
b. How much should there be? 1 2 3 4 5

11. The extent to which I am closely supervised.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

12. The feeling that I have of being able to use my abilities to make a valuable contribution.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

13. The extent to which I feel that work is shared equally among all staff (fairness).

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

14. The extent to which I am able to obtain training.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

15. The extent to which employees “pull their weight” to help the company achieve its
targets goals.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

16. The extent to which teamworking occurs.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

17. The extent to which I am involved in determining better ways of working (continuous
improvement).

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

18. The extent to which employees share “common values”.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

19. The extent to which work is a happy or pleasant experience.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

20. The extent to which pay is satisfactory.

a. How much is there now? 1 2 3 4 5

b. How much should there be? 1 2 3 4 5

(adapted from Vecchio, 1991 – see Powerpoint slides for full source)