52 Nordenskildinkatu

Itkeskus
58
Hietalahti
59

09:06
AIKA

dinkatu ~2 min

~3 min

~6 min

dinkatu ~09:18
Project Team
Tilda Jyrsalo, Jinny Kim, Jang Bae Lee & Miro Virta

Instructors: User Inspired Design 2016

Turkka Keinonen & Luke Feast

Masters Programme in Collaborative and Industrial Design

Aalto University, School of Arts, Design and Architecture
 Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Research Question & Why We Chose This Topic

Artefact 1 Invitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Artefact 2 Staging Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Workshop: Bus Passengers
Interview: Bus Driver
Expert Interview: HSL Driving Instructors

Artefact 3 Story Narrative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

How It Is Now

Data Analysis & Identifying Problem Areas . . . . . . . . . . . . . . . . . . . . 19

Artefact 4 Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Mapping Design Issues

Concept Ideation & Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Artefact 5 Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Proposed Design Concept

Artefact 6 Design Proposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Social Innovation
Service Map
 Research Question:

How does the interaction between the

driver and passengers inside HSLbuses
affect the emotional comfort of
bothparties?

2 \ UID 2016
Bus Driver & Passengers
Why we chose this topic

People often say Helsinki bus drivers are grumpy. This is a

generalized stereotype with negative connotations. As a social
innovation, we wanted to find out the what this stereotype entails
and if there is any room for achange.

Bus is a great environment for a social innovation. It is a place

used by diverse and large group of people everyday. Bus is where
a good design can make a wide impact. While comparing our past
experiences and impressions of buses from other cities around the
world such as Canada, Netherlands, Korea, Sweden and China, our
curiosity grew to look at the Helsinki buses in depth.

We believe the experience of riding a bus should not add more

stress to our everyday lives. If a small moment of happiness can be
achieved in a bus, it can even release some of other stress from life.
We started with a belief that bus drivers have the power to make
everyones day better and easier.

HeiBus / 3
 Artefact #1 /

Invitations

Recruiting Participants does not hire bus drivers directly. The drivers are
employed by several operators who have been
Once we set our research question, we have
selected by HSL through a procurement process.
identified the following as our participants for a
co-design workshop:

Bus Drivers (2 people) Invitation Design

Diverse Group of Passengers (6 people)
When designing the invitation, our aim was to
including:
make it look professional yet approachable.
parents, in 30s or 40s, with a child
The illustration creates a playful impression and
(with a stroller or without)
the text is structured in a professional manner with
elderly, over 60 (with a mobility issue
appropriate fonts and colors.
orwithout)
student, in early 20s We also created several versions depending on the
long-term resident of Helsinki delivery format such as a hand-our card, online
out-of-town visitor / tourist poster, email attachment, physical poster, etc.

Our goal was to form a passenger group with

Emotional Intelligence: As shown on the page
diverse backgrounds and lifestyle.
5 and 6, we created two different versions of the
invitation; one for the passengers and another
Challenges & Insights: When we started
for the drivers. We carefully crafted sentences for
recruiting, we realized that it was really challenging
each group, so we can appeal to their emotions
to get the diverse group of people that we have
while being highly respectful.
hoped.

For the passenger group, we recruited people

on the streets of Arabianranta and Kumpula
neighbourhoods, Facebook groups, as well as our
neighbours. When we met people on the street,
they seemed to be excited about our project
and was genuinely interested in participating.
However, making sure that they will actually turn
up at the workshop was surprisingly challenging.
We learned that you cant rely on only one way of
inviting people. Instead, using several channels is
most effective and ensures the best outcome.

For the bus drivers, we contacted HSL via

email and received a very positive response. We
have been corresponding with HSLs Customer
Experience Planner ever since. She has helped us
get in contact with some drivers as well as driving
instructors. At this stage, we learned that HSL

4 \ UID 2016
Invitation for Passengers

Do you ride a bus daily?

Riding a bus can make your day better and easier.

The ride can be something to look forward to.
We want you to feel less stressed and comfortable on the bus.

We are a passionate team of four Masters students from Aalto Where?

University, Department of Design. We invite you to share your Aalto University, Media Factory
daily experience using HSL buses. We are launching a workshop Hmeentie 135, Helsinki
in Arabia on 28.09.2016, 18:00-20:00. At this workshop, you will
also meet other people who use HSL buses daily and share the When?
experience together. This will be an informal, cozy and relaxed Wednesday, 28.09, 18:00 20:00
discussion with snacks. The workshop will be held in English.
Compensation?
Please contact Tilda via email tilda.jyrasalo@aalto.fi to 2 Finnkino Movie Tickets
participate or with anyquestions. Provided by HSL

*This study is being conducted as part of the Masters level course, User Inspired Design, by
the Collaborative and Industrial Design at Aalto University. All information collected during
the workshop will only be used for the purpose of education. Any potentially identifying
information will be anonymised. If you wish, we would be happy to share our teams final
design outcome with you in November upon the course completion.

HeiBus / 5
 Invitation for Bus Drivers

What is it like driving a bus?

Bus drivers have the power to make everyones day better and easier.
However, we understand your day is not always easy.
We want you to feel less stressed and comfortable on the bus.

We are a passionate team of four Masters students from Aalto Where?

University, Department of Design. We invite you to share your daily Aalto University, Media Factory
experience on the job dealing with passengers. We are launching Hmeentie 135, Helsinki
a workshop in Arabia on 28.09.2016, 18:00-20:00. At this workshop,
you will also meet other people who use HSL buses daily and share When?
the experience together. It will be an informal, cozy and relaxed Wednesday, 28.09, 18:00 20:00
discussion with snacks. The workshop will be held in English.
Compensation?
Please contact Miro via email miro.virta@aalto.fi to participate or 2 Finnkino Movie Tickets
with anyquestions. Provided by HSL

*This study is being conducted as part of the Masters level course, User Inspired Design, by
the Collaborative and Industrial Design at Aalto University. All information collected during
the workshop will only be used for the purpose of education. Any potentially identifying
information will be anonymised. If you wish, we would be happy to share our teams final
design outcome with you in November upon the course completion.

6 \ UID 2016
Observations to We conducted several ethnographic observations. One of the key
better understand insights was that a bus driver actually has many things to pay
interaction between attention to when people are getting on the bus. Below illustrates
driver & passengers how much attention a driver needs to divide within 18 seconds from
the moment he pulls over to a bus stop, closes the door, and until he
leaves the bus stop.

1
2

Looks at buttons for opening doors Looks at the clock Alternates between making an eye-contact
[1 second] [1 second] with each passengers getting in [1 sec. each]
Looks at the rear view mirror and checking the rear view mirror [1 sec.
[1 second] each] [Total 9 seconds]

1
2

Looks at the clock [1 second] looks at the road in front preparing to start Checks the side mirror for merging onto the
Looks at the rear view mirror while closing the bus [2 second] road [2 second]
all doors [1 second]

HeiBus / 7
 Artefact #2-1 /
Staging Materials for Workshop
Bus Passengers
Workshop participants profile illustrating diverse
nationalities and length of using buses in Helsinki. We
asked the participants to pick an animal for stickers to
use during the workshop and it was a very successful
ice breaker!
8 \ UID 2016
Co-design Workshop
We prepared two activities for the workshop, a
contextmapping* to warm up and share their
experiences, followed by a role play exercise to
simulate different situations in a bus and share
insights and reflections together.
The 2.5-hour workshop was held at Aalto Media
Factory. The workshop agenda included:
Welcoming & Introduction / 10 min
Getting to know each other
Contextmapping / 60 min
Break with light communal dinner / 20 min
Role Play / 50 min
Reflection & Closing / 10 min
Jinny and Miro facilitated the workshop, while
Jang Bae took notes and Tilda was in charge of the
photography.
Workshop Participants
Challenges & Insights: Initially, we planned
to have two bus drivers at the workshop with
the passenger group. However, the driver
participation fell through in the last minute.
At the end of the workshop, our team reflected
that not having a driver actually turned out to
be a good thing. We agreed that it was a missed
opportunity, but at the same time, we got to
hear more honest insights and stories from the
passenger group. We learned the pros and cons
of having different user groups in a co-design
workshop in practice.
*Froukje Sleeswijk Visser, Pieter Jan Stappers, Remko Van der
Lugt, and Elizabeth BN Sanders. Contextmapping: experiences
from practice. CoDesign 1, no. 2 (2005): 119-149.
Activity 1: Contextmapping

Participants were asked to choose images that reflect their feelings or Staging Material
experience in the following categories: 1 base map
210 photo cards
getting on the bus
animal stickers
while travelling
writing material
getting off the bus
best and worst experience or feelings

The chosen images were place on a poster. Each participant took turns
sharing their images and reflections.

HeiBus / 9
 Activity 2: Role Play

For the role play, we had created various props to simulate a bus Staging Material
experience in a room including the seats, drivers seat, the sound of 19 task cards
the opening doors, a stop button, HSL travel cards, a card scanner, and various props
printed money.

Participants took turns getting task cards that suggested them to act in
a certain way, creating some tricky interaction situations.

10 \ UID 2016
Main findings

Our main findings were related to the attitudes and

expectations towards each other between drivers
and passengers. The participants agreed that it
is a positive experience when a driver bends the
rules to make an exception, like waiting for a few
seconds for a person who is running to catch the
bus. The balance between being on time and getting
nice customer service is in the core of the positive
experience.

Some of the passengers felt that some drivers

have some attitude problems and they dont
consider customer service to be part of their job.
Interestingly, passengers agreed that they want
different services from a morning rush hour bus
verses the night bus. During the daytime, the
passengers emphasized the importance of being
on time, but in the night the overall atmosphere
was more important.

Challenges & Insights: When planning the

invitation and workshop, we were concerned
with ways to motivate people to participate in
the project such as compensation. At the end
of the day, we happily surprised to learn that
people were more willing to participate than we
expected. Everyone was very active during the
workshop. When people were treated with dignity
and the atmosphere was welcoming, there was no
problem with participation or commitment.

At the end of the workshop, we received a

highly positive feedback from the parcitipants
on how welcoming and accommodating we
were. Following the participants suggestion, we
created a Facebook group for more discussion and
feedback in the future.

In addition, working with HSL has been such a

great learning experience. We are very grateful
for their full support. For instance, HSL offered
to provide movie tickets to the workshop
participants. Thanks to HSL, we were able to
conduct multiple interviews with a bus driver as
well as driving instructors.

HeiBus / 11
 Artefact #2-2 /
Staging Materials for Interviews
Bus Driver
1st Interview
We got the chance to interview a driver who is
working for the operator, bergin Linja. We met
him in a cafe and the interview lasted for 1.5
hours. We had prepared a list of questions for
theinterview.
The interview gave us lots of insights about
the job of a bus driver. He explained essential
informations that we didnt have any clue
beforehand. For instance, the bus is jerky because
in the newer bus, the motor is smaller due to eco-
friendliness.
Another interesting point was that he sees the
drivers space as his office and naturally the
ergonomics and the comfort of the office affects
his mood. For instance, when he starts his shift, he
doesnt have any place for his personal belongings.
Getting the insights from the driver was truly
valuable for us because he is an undisputed expert
of his work and daily life.
12 \ UID 2016
2nd Interview
During the first interview, the bus driver invited us
to visit his bus during his workday. This allowed
us to gain insight about his daily work through
quick immersion, in-context interviewing and
shadowing. He had 20 minute breaks at the ends
of the bus route, which provided us time to explore
the drivers space in the bus with his guidance.
Each of us got to sit in the drivers seat which gave
us valuable insights about the environment the
drivers work in.
Insights: The drivers space in the bus is very
isolated from the rest of the bus. The engine noise
and the driver protection door make it hard for
a driver to hear what passengers ask or tell him.
Furthermore, there are many screens and controls
to pay attention to while driving. At the same time,
the driver has to pay attention to the passengers
thru the mirrors, which are small and have a very
limited view of the bus.
HeiBus / 13
 Artefact #2-3 /

Staging Materials for Expert Interviews

HSL Driving Instructors

When recruiting participants for the workshop, we

sent invites to two drivers instructors from HSL. Comparing modes of transport
Unfortunately neither of them couldnt attend the In 2014, about 353 million journeys were made on HSLs transport services. Buses
are the most popular mode of transport, with over half of all journeys made on them.
Services are reliable: over 99 per cent of scheduled services are operated. Passenger

workshop. Nonetheless, we arranged interview sessions.

satisfaction with public transport services continues to be high.
Matkustajamrt (milj.) kulkuvlineittin
Passenger numbers by mode of transport Passenger numbers by mode of
transport 2012-2014 (million) *)

Both instructors were bus drivers previously so we were

2014
2013
2012
2014
2013
2012

interested in their insights as someone who has been on

2014
2013
2012
2014
2013
2012

both sides of drivers andHSL.

2014
2013
2012

Ferry Commuter Tram Metro Bus 0 50 100 150 200

1.8 train 55.5 62.1 182.0
51.9 *) The 2013 passenger numbers on the Metro and Helsinki bus
Total 353.3 million routes were checked in 2014. As a result, the total number of
journeys made in 2013, 351.4 million, differs slightly from the
previously reported figure.

To get their view on matters, we arranged 1-hour Services Mon-Fri Number of routes Number of vehicles

interviews with each instructor at HSL headquarters.

21,072 319 1,451

497 2 54 (pairs of Metro cars)

2,408 12 124

The interviews helped us understand the operational 857 14 112 (train units)

72 2 4

structure between HSL and the bus operators further. Total 24,906

22
Total 349 Total 1,745

The procurement process is done twice a year and the

operators supply the buses and hire the drivers. As such, Weve reviewd HSLs annual report
it is very challenging for HSL to affect the customer from 2014 and 2015. We also reviewd
service provided by the drivers, especially as this is the Service and Sales Guideline and
other documents, which we received
not included as a factor in the tendering process. from HSL, regarding customer service
aspects.
However, HSL started systematically arranging training
days with the drivers in 2008. The main focus of these
training days is improving customer service provided by
Palvelu- ja myyntiohje 2016

the drivers. During the last couple of years, the feedback Palvelu- ja
myyntiohje
and ratings on HSL customer service has been steadily
improving. This could be the result of the training days.

Challenges & Insights: With the information gathered

from the interviews, we realised that many design issues
would be difficult for us to tackle given the limited time
frame and resources for this course. Furthermore, we HSL Helsingin seudun liikenne
Opastinsilta 6A, Helsinki
HRT Helsingforsregionens trafik
Semaforbron 6 A, Helsingfors
Joukkoliikenteen ammattilaisille
Helsingin seudulla
noticed that there are some information gaps that
PL 100, 00077 HSL PB 100, 00077 HRT
puh. (09) 4766 4444 tfn (09) 4766 4444
etunimi.sukunimi@hsl.fi fornamn.efternam@hsl.fi 2016

might lead to misunderstandings about customer service www.hsl.fi

aspects and service priorities between HSL, the operators

and the drivers. PMO_2016_kansi.indd 1-2

Kuljettajan asiakaspalvelu
0% 20% 40% 60% 80% 100%
1.12.2015 12:20:12

Tyytyviset (%)
S-15 S-14 S-13
HELB 19 53 23 4 72 72 72
NOF 21 53 22 3 74 74 72

As HSL has already shown significant effort in trying

PKL 22 54 21 2 76 76 77

Liikennitsij PL 34 52 9 2 87 89

mittaavien
TDF 21 54 21 3 75 74 73
TL 22 50 23 4 71 77 73
laatutekijiden

to change the drivers behaviour, we determined

L 50 42 7 92 89 87

suhteelliset Kuljettajan neuvontakyky

arvosanajakaumat (%) HELB

NOF
16
16
48
46 27
27 8
9
64
62
64
62
63
61
liikennitsijittin

that trying to influence the behaviour of the drivers

PKL 16 50 26 7 66 66 65
PL 28 52 12 5 81 79
TDF 18 48 26 7 66 63 63
HelB = Helsingin Bussiliikenne Oy TL 16 43 31 7 59 70 66
NOF = Nobina Finland Oy
L 34 51 13 86 76 70

themselves directly is not something we wanted to

PKL = Pohjolan Kaupunkiliikenne Oy Ab,
Kuljettajan ajotapa
PL = Pohjolan liikenne Oy Ab
TDF = Transdev Finland Oy HELB 23 51 22 4 73 71 70

TL = Tammelundin Liikenne Oy NOF 19 50 25 5 69 71 69

L = bergin Linja Oy PKL 20 51 24 4 71 70 70

do with our project, but rather bring something new

PL 27 52 17 3 79 75
TDF 21 48 25 5 69 71 69
TL 21 49 23 6 71 81 70
L 32 48 17 80 84 78

to the table. Erittin hyv (5) Melko hyv (4) Keskinkertainen (3) Melko huono (2) Erittin huono (1)

14 \ UID 2016
Artefact #3 /

Story Narrative
How It Is Now

The following narrative weaves the stories of a driver and two passengers. We wanted to depict how an
interaction impacts the emotion of both parties. In addition, although the moment of interaction itself is very
short, the emotion may last longer. Passengers are coming to the bus from somewhere and their previous
actions of their day are affecting them. Same of course applies for thedriver.

1.

Daniel is heading to work. Its

a great sunny morning. He
is assigned to drive a newer
bustoday.

2.

Daniel gets into his office. He

realizes that he doesnt have
enough space to put his jacket,
snack, coffee, and a bag.

HeiBus / 15
 3.

He sits down and get ready to

start his route. His is startled
by the loud beep of the bus
schedule tracking system
urging him to leave.

4.

Peter and Laura are on their

way to a vacation. They are on
their way to catch their flight.

5.

A bus pulls over and Laura gets

on first. Its Daniels bus.

16 \ UID 2016
6.

Laura says Hi to the Daniel

cheerfully. But she doesnt get
any response from the driver.

Daniel is busy checking the

mirrors and back doors.

7.

Peter is not sure if the bus is

going to the airport terminal2.
He asks the driver but his
answer was disappointing.

8.

Peter is upset about what just

happened. He complains to
Laura with bitterness.

HeiBus / 17
 9.

The bus is near the airport.

Peter gets ready to get off the
bus and press the stop button.

The unpleasant sound of stop

button makes daniel wince.

10.

Peter and Laura gets off the

bus. They feel releaved that
they are out of the bus and
continue their journey closer to
the holiday destination.

11.

Daniel continues his work day.

Screens around him seem to
have become too bright. The
constant noise of stop button
sounds is putting mood down.

He has 6 more hours to go.

18 \ UID 2016
Data Analysis &
Identifying Problem Areas
Our chart artefact, shown on page 20-21, is based on the information gathered from observations, the
workshop, interviews of a bus driver and two driving instructors, as well as documents related to customer
service provided by HSL. We analyzed our data by the methods of compiling, disassembling, reassembling and
interpreting.

HeiBus / 19
 Artefact #4 /

Chart Mapping Design Issues

Ridership

PUBLIC IMAGE FACE OF HSL

1.
Safety
HSL Priorities

2.
Customer
Service

3.
Time longer bus run
Table

DRIVER TRAINING

Current Feedback Channel

HSL Feedback
OPERATORS Feedback

PROCUREMENT
PROCUREMENT BUS SELECTION

Drivers
CITY OF HELSINKI Competition
Office

50% Funding From Taxation

20 \ UID 2016
This chart illustrates all stakeholders involved in the HSL bus system and how they are linked.
This chart was created to map out relationships and influences that each stakeholders have.
Based on this chart, weve identified the customer service cluster to be the area that will bring
most impact in the system.

TRADE sacrifice schedule / cost for customer satisfaction

OFF

Provide Provide
Attitude
Info Help

less break time

CUSTOMER SERVICE

DRIVERS PASSENGERS

EXPECTATION / RESPECT

HeiBus / 21
 Concept Ideation
& Analysis

When we were developing concepts, we payed

extra attention to the concept validation
criteria presented in the table below. The criteria
was derived from our insights which evolved
throughout the project. We rated our ideas based
on the criteria listed.

Based on our analysis, we chose the concept

of combining the pre-made and custom
messages for the driver.

stop button sound, clothing, etc.

Display peoples name on board

Raising passenger awareness:

Raising passenger awareness:

Bus driver name visible

Information test/Game
1 to 1 name exchange
Sense of community:

Sense of community:
Message from Driver:

Message from Driver:

Remove stop button

Personalize:

Personalize:

Pre-made

Custom

Concept Validation Criteria

Increase empathy from passenger to driver 2 2 3 3 2 2 2 3
Make driver to be more considerate of passengers 1 1 2 2 1 1 2 1
Require low implementation cost 2 3 3 3 1 2 2 2
Easy to integrate with existing system 1 3 3 3 2 2 2 3
Bring big scale of impact 2 1 3 2 2 1 2 2
Improve customer service satisfaction 1 1 3 2 1 1 1 2
forpassenger
Easy for driver to do / minimal amount of 3 2 2 2 2 2 1 3
additional work from current load
Easy for passenger to do 3 3 3 2 2 2 1 2
Require Low cost of maintenance 3 3 3 3 2 2 3 3
Improve public image of HSL 2 1 3 2 2 1 2 2
Total Points 20 20 28 24 17 16 18 23

Scale 1 = Worst / Scale 3 = Best

22 \ UID 2016
User / Stakeholder Benefits

For Bus Drivers

Possibilities to personalize drivers office
A channel to reach or communicate with
passengers
Less stress (Passengers are more aware of the
driversor feel better upon reading messages.
Thus they are nicer to drivers.)

For Passengers
Make waiting for a bus more bearable
Feel that they matter to HSL and drivers
Make you smile or evoke positive feelings
Make drivers more approachable

For HSL
Improving public image
Messages make HSL more human
A way to show public that HSL cares
Improving customer service
Good publicity
Possibilities to increase ridership and public
rating because bus is more approachable
Inexpensive solution with maximum benefit

In Toronto, Canada, bus drivers have been displaying their

personal messages for many years to mark special occasions
(image above). In Helsinki, an HSL bus displaying a message
referencing the famous Pokemon Go game has captured 2,100
Likes on facebook and sparked conversation among bus users.
(image on the right).
These evidences prove that driver messages are effective
and popular. For buses, the display panels normally used for
information, have potential for more diverse messaging. With
our chosen concept, we want to amplify the usage of the displays.

HeiBus / 23
 Artefact #5 /

Image of Proposed Design Concept

LMA 408

24 \ UID 2016
52 Nordenskildinkatu

73 Olympiaterminaali

56 Hietalahti

HSL
HRT 09:06
LINJA MAARANPAA AIKA

52 Nordenskildinkatu ~1 min

Sorry for the delay.

56 Hietalahti ~6 min

Go team Finland!

73 Olympiaterminaali ~9 min

Enjoy the sun!

HeiBus / 25
 Artefact #6 /

Design Proposal

HeiBus, is a collection of platforms for drivers to

communicate with the passengers. As our
research indicated, the drivers are physically
isolated from the rest of the bus and as such,
communication can be challenging.

HeiBus can be implemented using existing

system on the bus and bus stops while adding new
ways of communicating, which in turn will improve
the customer experience for the passengers. The
messages foster empathy and understanding
between drivers and passengers. At the same
time, it gives the driver an improved opportunities
to be acknowledged or seen by the passengers.

HeiBus consists of three different outputs for which

messages are supplied by drivers, bus operators
and HSL. It should be noted that the system should
not require the driver to type messages while
driving, but rather select from pre-made messages
with a simple press of a button. These messages
can be pre-installed on the bus with an option
of customizing by the driver before the shift or
duringbreaks.

Social Innovation
Our proposal is a social innovation because...

Foster empathy and understanding between

passengers and drivers
Brige gap between passengers expectation
for customer service and drivers idea on their
profession
Increase wellbeing for everyone by reducing
stress
Expand capabilities of drivers to communicate
and of passengers to understand

26 \ UID 2016
HeiBus / 27
 OPERATORS
GENERAL
MESSAGE

ROUTE
SHOR-TERM START
HSL MESSAGE DRIVER
MESSAGE
LIBRARY

Custom...

DRIVERS

BUS STOP

MESSAGE

INSIDE

MESSAGE

OUTSIDE

28 \ UID 2016
 OTHER BUS
DRIVERS
ROUTE
END

OTHER HELSINKI
DRIVERS RESIDENTS

PEDESTRIANS TOURISTS

WAITING PEOPLE FROM

FOR BUS OTHER CITIES

INSIDE BUS

HeiBus / 29
 HSL
HRT
LINJA MAARANPAA

52 Nordenskild

58 Itkeskus

59 Hietalahti

58 Itkeskus

52 Nordenskild

59 Hietalahti