PHONE CONVERSATION

1. Match the words with the definitions:

a. to say "hello" into the phone when it rings. 1. call

b. something that you can record a message on if the 2. hang up
person you are calling isn't home. 3. pick up
c. a telephone conversation; to telephone. 4. call back / phone back
d. to call someone who called you first. 5. dial
e. to press the buttons on the phone. 6. answer
f. to put the receiver down and end a call. 7. answering machine
g. to answer the phone.

2. Invent your own phone conversation. You can include the following expressions:

Introducing yourself: Asking to speak with someone

- Hello / Hi - I need to speak to
- Its X speaking / calling - Im phoning to
- This is X. - Is X in?
- Can I talk to?

How to reply when someone is not

available:
- Im afraid X is not available at the
moment.
- Sorry, but X is not in right now.
- S(he)s busy right know. Can you
call again later?
-
Asking who is on the telephone: Connecting someone:
- Who is this? - Could you hold for a second?
- Can I ask who is calling, please? - Hang on a second.
- One moment, please.

Taking a message for someone: Ending the call:

- Im afraid (s)hes out. Would you like to - Give me a call
leave a message? - Call me back.
- Ill tell him/her to call back - Ill give you a call
- Ill let him/her know that you called - I have to let you go now.
- Can I take a message? - Id better leave