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DAFTAR ISI

Halaman Judul Hak Pasien dan Keluarga .................................................... i


Daftar Isi .................................................................................................. ii
BAB I Pendahuluan 1
A. Latar Belakang ................................................................................ 1
B. Tujuan Pedoman ............................................................................. 1
C. Ruang Lingkup Pelayanan................................................................ 1
D. Batasan Operasional ....................................................................... 2
E. Landasan Hukum ............................................................................ 7
BAB II Standar Ketenagaan 8
A. Kualifikasi Sumber Daya Manusia ..................................................... 8
B. Distribusi Ketenagaan...................................................................... 9
BAB III Standar Fasilitas 9
A. Standar Fasilitas dan Sarana ............................................................ 9
B. Standar Peralatan ........................................................................... 10
BAB IV Tata Laksana Pelayanan 10
A. Tata Laksana Asesmen Hak Pasien dan Keluarga .............................. 10
B. Tata Laksana Pemenuhan Kebutuhan Privasi .................................... 10
C. Tata Laksana Perlindungan Harta ..................................................... 11
D. Tata Laksana Perlindungan Terhadap Kekerasan Fisik ....................... 11
E. Tata Laksana Penolakan Resusitasi dan Pengobatan ......................... 12
F. Tata Laksana Informasi Pelayanan Pengambilan Keputusan ............... 13
G. Tata Laksana Menanggapi dan Penyelesaian Keluhan ........................ 13
H. Tata Laksana Pelayanan Kerohanian ................................................ 14
BAB V Logistik 14
A. Penyediaan ..................................................................................... 14
B. Pengelolaan .................................................................................... 15
BAB VI Keselamatan Pasien 15
A. Pengertian ...................................................................................... 15
B. Tujuan ........................................................................................... 15
C. Tata Laksana Keselamatan Pasien Secara Umum .............................. 15
D. Tata Laksana Keselamatan Pasien di Laboratorium ........................... 16
E. Penerapan Standar Keselamatan Pasien ........................................... 16
F. Langkah-langkah Penerapan Keselamatan Pasien ............................ 17
G. Pengertian 6 Sasaran Keselamatan Pasien ........................................ 17
BAB VII Keselamatan Kerja 18
BAB VIII Pengendalian Mutu 20
A. Pengertian Mutu ............................................................................. 20
B. Definisi Mutu .................................................................................. 21
C. Pihak Yang Berkepentingan Dengan Mutu ........................................ 21
D. Dimensi Mutu ................................................................................. 21
E. Strategi .......................................................................................... 21
BAB IX Penutup 21