PRODUCTIVITY MEASUREMENT POST-TEST page 1 of 2

Name: E#: Date

1. Which of the following will not result in improving 6. Which of the following can have the most impact
operations productivity: on a companys productivity:

a) increasing working speed. a) innovation

b) improving working method. b) industrial dispute
c) reducing cost. c) investment
d) reducing wastage. d) interest rate
e) reducing participation. e) inflation rate

2. Which of the following ratios does not express 7. Organizational productivity can be improved by
productivity: the following except:

a) results achieved to resources consumed a) employee involvement and empowerment

b) output produced to numbers of hours used b) customer orientation
c) output achieved to number of people employed c) effective leadership and change management
d) input used divided by output produced d) continuous developments of product and services
e) output produced to number of machines used e) economic contraction

3. Employee productivity can be improved by which 8. Which of the following may not be an order win-
of the following: ning criteria:

a) structure of the organization a) meeting customer quality expectation

b) goals of the organization b) lowering costs
c) unionization of the company c) on-time delivery
d) all of the above d) design ability

4. Which of the following factors have lesser affect 9. Continuous improvement is a system to improve
on the productivity of an organization total quality

a) government regulations a) True

b) process automation b) False
c) diversification
10. The Kaizen approach requires operational man-
d) process layout
agers to be process-oriented.
e) inventory management
a) True
5. Which of the following is not the primary activity
in an organization b) False

a) operations 11. The 5S system is an initial stage of TQM imple-

mentation
b) marketing and sales
c) human resources development a) True
d) inbound logistics
b) False
e) after sales services
12. Japanese companies are not famous for group-
based activities.

a) True
b) False
PRODUCTIVITY MEASUREMENT POST-TEST page 2 of 2

Name: E#: Date

13. A process-oriented manager should put high 19. Total integrated management (TIM) is a Japanese
value on: approach aimed at improving product quality.

a) skills development a) True

b) employee morale b) False
c) communication
20. Which of the following elements is not part of the
d) all of the above
TIM management cycle:
e) only (a)
a) vision
14. The 5S system includes the following elements:
b) strategy
a) tidiness. c) planning
b) order. d) control
c) discipline. e) processes
d) cleanliness.
21. Key elements of a continuous improvement pro-
e) All the above. gram include:

15. Which of the following does group-based activity a) benchmarking

not achieve:
b) team working
a) improved productivity c) process redesign
b) increased profits d) all the above
c) financial rewards for group leader e) none of the above
d) improved morale 22. Which of the following will companies aiming to
e) none of the above achieve world class status not benefit from:

16. To create a team culture, which of the following a) only top management involvement in strategic
should an organization not do: decision-making

a) organize teams round functions b) competitive planning

b) use cross-functional teams c) visible commitment from the top

c) integrate people abilities with team objectives d) delegation and management accountability
d) encourage commitment through non-financial e) total communication at all levels
rewards
e) recognize team effort early 23. Effectiveness means:

17. Team working can lead to the following, except: a) meeting market requirements
b) producing to specification
a) co-operation between individuals
c) producing as cheaply as
b) higher staff turnover
c) greater job satisfaction 24. Efficiency means:
d) higher social satisfaction
a) keeping the operation going at all costs
e) lower absenteeism
b) maximizing utilization
18. Lean production is lean because it results in c) satisfy customers immediately
less of the following, with the exception of:
d) minimizing cost
a) human effort
25. A flexible manufacturing system is best for:
b) manufacturing space
c) investment a) high variety output
d) inventory to keep b) low variety output
e) defects c) medium variety output