Role Profile

Organizational Background Information

Role title Associate Credit Administration

Corporate Division Express
Business Division Asia Pacific Finance & HR Services
Business Unit Accounts Receivable Credit Administration
Role Purpose To manage the Accounts Receivable cash application
system to ensure timely and accurate receivables
receipts.
Reports To (Direct) Team Manager Credit Administration
Grade 7

Accountabilities

Key activities Overall goals /

Typical
measures
Customers- DHL Customers
External Ensure timely and accurate receipts updating Statement
accuracy

Stakeholde RtR Team

rs- Internal Work together to ensure timely update of bank Record
statement in SAP. accuracy

Operations
Liaise to ensure timely submission of
cash/cheques collected

Credit Administration Team

Work together to ensure proper account no. is
provided for account allocation

Process Receipting
Update the cash book in an accurate and Cash book
timely manner. accuracy.
Update payment receipts for Inter-bank Timely and
payments. accurate
Update payment receipts for Cheque issuance of
payments. receipts.
Update payment receipts for lock-box
processing including:
- payment advice & cheques image
download.
- downloading bank files from bank website.
- ensuring deposited cheque matches.
- clearance of unmatched files from bank.

1
 Key activities Overall goals /
Typical
measures
Update payment receipts for cash payment,
credit cards and cheques.
Prepare journal files and cheques for banking.
Reconcile payments, enter Credit Debit
transfers, returned cheques and giro.
Record daily cash collected count and
preparation for banking weekly.
Check validity of cheques and arrange bank-
in/collection by the Bank.

Skills / Qualifications

Key Skills
capabilities Software skills (Word, Excel, PowerPoint, etc.).
Communication skills.
Sound numerical skills.
Typing skills.
Technical skills (computerised AR systems)

Competencies

Competency segment Business

Analysis: Breaks down a problem, situation or process into its

component parts, separates the main issues from side-issues,
understands the nature of parts and their relationship to one
another. Seeks out and critically evaluates both numerical and
narrative information. Draws accurate conclusions.

Planning & Organizing: Sets clear and realistic goals and

objectives. Establishes a course of action and a sequence of steps
to ensure that activities and objectives are efficiently achieved. Is
structured with good personal organization. Schedules time
effectively and uses efficient work methods and tools.

Decision Making: Makes timely and appropriate choices based

on accurate analysis and experience. Uses sound judgment even
in conditions of uncertainty. Anticipates impact of decisions and
plans how to manage risk.

Results Orientation: Continually seeks to accomplish critical

tasks with measurable results. Overcomes obstacles and makes
adjustments to achieve results. Focuses self and others to achieve
targets aligned with business goals.

2
 Competency segment Leadership

Teamwork: Works cooperatively with others to achieve target and

objectives. Accomplishes own tasks in support of team goals and
actively offers to help colleagues. Supports group decisions.
Competency segment Personal

Accountability: Acts responsibly. Can be counted on to keep

commitments. Complies with the intent of policies, procedures and
agreements. Builds others' trust in own professionalism, integrity,
expertise and ability to get results.

Communication: Provides both verbal and written information in

a timely, clear and concise manner. Expresses ideas effectively,
adjusting style, tools and mode to the needs of others. Listens
attentively, and summarizes or asks questions, when needed, to
clarify information.

Self Management: Remains calm, objective and controlled in

responding to urgent or demanding situations. Maintains effective
performance under pressure. Stays positive.

Expected 2 years in related capacity.

years of
experience
Educationa O level or equivalent.
l
Qualificatio
ns