HIRESH SINGH

H.No-166.Melrose Bye Pass, ALIGARH- 202001,

E-mail: hiresh.sameer@gmail.com, Phone: +91 7830309120

Offering an experience of 3yrs. as a Team Leader.

Seeking Manager level assignments across the industry.

PROFILE

A dynamic and detail-oriented Team Leader with proven expertise in understanding the

Business-requirement, Billing etc. Finance and Technologies of the company.

Strong team leader / player, training, guiding and motivating teams of professionals towards maximum
productivity with exceptional consensus building, negotiation and interpersonal skills, analytical mind
and comprehensive problem detection/ solving abilities.

PROFESSIONAL EXPERIENCE

Vodafone India Ltd. 23 Mar 2012 to 19 FEB 2014

Assistant Team Leader- Customer Care (Operations)

As a part of Operation Management Team ensuring the Maintain the Up sell Targets with team work.

Process Compliance & adherence to various Parameters like Pre to Post Conversion, 121 pitching
and Push SMS.

As a part of Operation Management Team ensuring the Maintain the SL and the AL Targets with
the Help of the Break and the AHT Management of the process.

Need to Control the Shrinkage and the Attrition in order to provide the required manpower to the
process & answerable for the Shrinkage directly to the Operation Head.

Process Compliance & adherence to various Parameters like Wrong Waiver, Wrong SR and
showing continuous improvement in it.

Make the weekly review data and need to give the weekly presentation on process related issue.
Also arrange weekly Con-call with the client on the product related issue.

Retention of the Prepaid customer

Conducts calibration sessions with the Quality& Training team ensuring that we all are on the same
page.
IMS LEARNING RESOURCES PVT.LTD. 28ThNov.14 10Th Sep.16

OPERATIONS HEAD

Attended seminars and various counselling sessions within the campus and outside.

Integral part of the Marketing team and Admission Counselling team of IMS.

Complete Interaction with the parents, guardians and students counselling for several courses
offered in CENTER.

Handled Admission enquiries independently.

EDUCATIONAL & PROFESSIONAL CREDENTIALS

Pursuing M.B.A from A.K.T.U Lucknow, 2016-18.

B.A. (Eng.) Completed from Dr. B.R Ambedkar University Agra, 2012.

Passed 12th (PCM) standard form U.P. Board Allahabad, 2007.

Computer Literacy

Expert in Microsoft Office and Published and many others. Experienced troubleshooting and
resolving software issues.
Quick to master new hardware and applications.

CCC diploma Certificate course from DOEACC.

Others:

Won 04th Prize In Business Quiz 2017.

Won 3rd Prize In Business Tycoon Contest 2016.

Won 1st Prize In Group Discussion, Conducted by Amar ujala.(Aligarh).2016

MIS Consolidation, Report generation, Good Command over Mails Accessing & Revert etc.

ADDITIONAL INFORMATION
Date of Birth : 09th Dec 1989

Father`s Name: Sh. Prathwi Pal Singh

Marital Status: Married

Language : Hindi &English

Permanent Address: H.No. - 166, Shiv Nagar colony, Melrose Bye pass, Aligarh-202001

Place: - ALIGARH Signature